literature review on employee satisfaction

EMPLOYEE MOTIVATION, JOB SATISFACTION, AND EMPLOYEE PERFORMANCE: A LITERATURE REVIEW

• Imam Hidayat Universitas Trisaksi, Jakarta, Indonesia
• Endi Supardi Universitas Trisaksi, Jakarta, Indonesia
• Alvis Anwar Universitas Trisaksi, Jakarta, Indonesia
• Sarfilianty Anggiani Universitas Trisaksi, Jakarta, Indonesia

The purpose of this paper is to provide a structured literature review on the constructs of employee motivation, job satisfaction, employee performance, and empirical evidence on the relationship between motivation, job satisfaction, and performance. 20 (twenty) papers published during 2017-2021 that investigates employee motivation, job satisfaction, employee performance, and the relationship between employee motivation, job satisfaction, and employee performance were reviewed. The results of the review show that employee motivation and job satisfaction have positive and significant effect on employee performance or in other word employee motivation and job satisfaction are the determinants of employee performance.

Astuti, W., and Amalia, L. 2021. The Relationship Between Work Motivation, Job Satisfaction, and Employee Performance: The Moderating Role of Psychology Capital and the Mediating Role of Organizational Commitment. Journal of Theory & Applied Management, Vol. 14. No. 2, pp. 102-128.

Buchanan, D.A., and Huczynsky, A.A. 2019. Organizational Behaviour, 10th Edition, Harlow: Pearson Education Limited,

Carvalho, A.D.C., Riana, I.G., and Soares, A.D.C. 2020. Motivation on Job Satisfaction and Employee Performance. International Research Journal of Management, IT & Social Sciences, Vol. 7 No. 5, pp. 13-23. https://doi.org/10.21744/irjmis.v7n5.960 .

Cetin, F., and Askun, D. 2018. The Effect of Occupational Self-Efficacy on Work Performance through Intrinsic Work Motivation. Management Research Review, Vol. 41 No. 2. https://doi.org/10.1108/MRR-03-2017-0062 .

Colquitt, J.A., Lepine, J.A., and Wesson, M.J. 2019. Organizational Behavior: Improving Performance and Commitment in The Workplace. 6th Edition. New York: McGraw-Hill Education.

Dharma, Y. 2018. The Effect of Work Motivation on the Employee Performance with Organization Citizenship Behavior as Intervening Variable at Bank Aceh Syariah. Emerald Reach Proceedings Series, Vol. 1 pp. 7-12. https://doi.org/10.1108/978-1-78756-793-1-00065 .

DuBrin, A.J. 2019. Fundamentals of Organizational Behavior, 6th Edition. Academic Media Solutions.

Egenius, S., Triatmanto, B., and Natsir, M. 2020. The Effect of Job Satisfaction on Employee Performance Through Loyalty at Credit Union (CU) Corporation of East Kutai District, East Kalimantan. International Journal of Multicultural and Multireligious Understanding, Vol. 7, Issue 10, pp.: 480-489.

Endang T., and Sari, E. 2019. The Effect of Motivation and Discipline on Employee Performance at the Ministry of Transportation's Directorate of Ports. Ilomata International Journal of Social Science, Vol. 1 No. 1, pp. 1-9.

Girdwichai, l., and Sriviboon, C. 2020. Employee Motivation and Performance: Do the Work Environment and the Training Matter?. Journal of Security and Sustainability Issues, Vol. 9, pp. 42-64.

Griffin, R.W., Phillips, J.M., and Gully, S.M. 2019. Organizational Behavior: Managing People and Organizations, 13th Edition. Boston: Cengage Learning, Inc

Hariati, Muis, M., and Amar, Y. 2021. The Effect of Job Motivation and Job Satisfaction on Employee Performance through Organizational Citizenship Behavior. Hasanudin Journal of Business Strategy, Volume 3 Nomor 4, pp. 93-104.

Kinicki, A. 2021. Organizational Behavior: A Practical, Problem Solving Approach, 3rd Edition. New York: McGraw-Hill Education.

Kuswati, Y. 2020. The Effect of Motivation on Employee Performance. Budapest International Research and Critics Institute-Journal Vol. 3, No 2, pp. 995-1002.

Lin, Y. 2021. A Study on the Relationship Between Project Management Competency, Job Performance and Job Motivation in e-Commerce Industry. Measuring Business Excellence, Vol. 25 No. 1. https://doi.org/10.1108/MBE-10-2020-0144 .

Luthans, F., Luthans, B.C., and Luthans, K.W. 2021. Organizational Behavior: An Evidence-Based Approach, 14th Edition. Charlotte: Information Age Publishing, Inc.

Mubarok, T.M.S., Lindayani, L., Farizah, S.N. 2021. The Relationship between Job Satisfaction and Employee Performance. Advances in Economics, Business and Management Research, Volume 657, 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021), pp. 459-464.

Nurdiansyah, R., Mariam, S., Ameido, M.A., and Ramli, A.H. 2020. Work Motivation, Job Satisfaction, and Employee Performance. Business and Entrepreneurial Review Vol. 20, No.2, pp. 153-162.

Ouakouak, M.L., Zaitouni, M.G., and Arya, B. 2020. Ethical Leadership, Emotional Leadership, and Quitting Intentions in Public Organizations: Does Employee Motivation Play a Role?. Leadership & Organization Development Journal, Vol. 41 No. 2, pp. 257-279. https://doi.org/10.1108/LODJ-05-2019-0206 .

Pawirosumarto, S., Sarjana, P.K., and Muchtar, M. 2017. Factors Affecting Employee Performance of PT. Kiyokuni Indonesia. International Journal of Law and Management, Vol. 59 No. 4. https://doi.org/10.1108/IJLMA-03-2016-0031 .

Rita, M., Payangan, O.R., Rante, Y., Tuhumena, R., and Erari. 2018. Moderating Effect of Organizational Citizenship Behavior on the Effect of Organizational Commitment, Transformational Leadership and Work Motivation on Employee Performance. International Journal of Law and Management, Vol. 60 No. 4, pp. 953-964. https://doi.org/10.1108/IJLMA-03-2017-0026 .

Riyanto, S., Endri, E., and Herlisha, N. 2021. Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, Vol. 19, Issue 3, pp. 162-174.

Robbins, S.P., and Judge, T.A. Organizational Behavior, Update 18th Edition. Harlow: Pearson Education Limited.

Safitri, R.D., Suratno, A., and Sulistiyani, E. 2018. The Influence of Job Satisfaction and Motivation on Employee Performance at PT Chakra Naga Furniture Jepara. Jurnal JOBS, Vol. 4, No. 1, pp. 45-55.

Sidabutar, E., Syah, T.Y.R., and Anindita. R. 2020. The Impact of Compensation, Motivation, and Job Satisfaction on Employee Performance. Science, Engineering and Social Science Series, Vol. 4, No. 1, pp. 1-5.

Suardhita, N., Rafik, A., and Siregar, O. Analysis of The Effect of Motivation and Job Satisfaction on Employee Performance in PT Gagas Energi Indonesia Jakarta. Journal of Industrial Engineering & Management, Vol. 1 No. 3, pp. 209-217.

Sartika, L., Fatimah, F., and Asiati, D.I. 2022. The Effect of Competence, Job Placement and Job Satisfaction on Employee Performance at the Regional Office VII BKN. International Journal of Business, Management, and Economics, Vol. 3 No. 3, pp.257-270.

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Job Satisfaction Theories: A Review.

Inoyatova S.A. (2021). Job Satisfaction Theories: A Review. // Journal of Management Value & Ethics ISSN-2249-9512. Vol 11(4). Oct-Dec. 21. https://www.jmveindia.com/journal/OCT-DEC%2021%20final%200.pdf

6 Pages Posted: 27 Dec 2021

Sitora Inoyatova

Westminster International University in Tashkent

Date Written: December 2021

This paper provides a brief literature review regarding the relevant job satisfaction theories which explain employee job satisfaction at the workplace.

Keywords: Job Satisfaction, Job Satisfaction theories, Two-factor theory, Work Adjustment Theory.

Suggested Citation: Suggested Citation

Sitora Inoyatova (Contact Author)

Westminster international university in tashkent ( email ).

12 Istiqbol St Tashkent, 100047 Uzbekistan

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Employee Perception of HR Practices and Its Impact on Job Satisfaction

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• D. Bindhu   ORCID: orcid.org/0000-0003-3714-3331 11 ,
• V. A. Namreen Asif   ORCID: orcid.org/0000-0001-8533-4488 12 ,
• Sanath Bhaskar Baikadi   ORCID: orcid.org/0009-0009-1390-5996 11 ,
• Chethanraj   ORCID: orcid.org/0009-0007-0069-4208 12 ,
• Nanditha Sunil   ORCID: orcid.org/0000-0003-1542-9881 11 ,
• Chandravathi   ORCID: orcid.org/0000-0003-1067-5389 13 &
• Neil Gladwin Dlima   ORCID: orcid.org/0009-0008-3597-1831 12  

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In today’s business world, HR practices are crucial in shaping employee experiences and organizational success. This study focuses on understanding how employees perceive workplace regulations and how it impacts their overall job satisfaction. Job satisfaction is important because it directly influences the effort and concentration employees put into their work. Our findings indicate that factors like compensation and benefits policies, career growth and development opportunities, and health and well-being initiatives have a significant impact on job satisfaction. This study stands out in the field of HR practices literature as it aims to analyse how employee perception of HR practices impacts job satisfaction. The study focuses on employees in public sector companies. To examine the mediating effect of educational qualification on employee perception and job satisfaction, regression, and SOBEL tests were used. The findings reveal that various aspects of HR practices have a positive influence on job satisfaction. These findings emphasize the significance of HR practices in shaping employee perceptions and attitudes, ultimately impacting job satisfaction.

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Bindhu, D. et al. (2024). Employee Perception of HR Practices and Its Impact on Job Satisfaction. In: Alareeni, B., Hamdan, A. (eds) Navigating the Technological Tide: The Evolution and Challenges of Business Model Innovation. ICBT 2024. Lecture Notes in Networks and Systems, vol 1083. Springer, Cham. https://doi.org/10.1007/978-3-031-67431-0_15

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Harmony in the workplace: exploring the interplay between talent management and job satisfaction

The role of organizational commitment in mediating the relationship between job satisfaction and turnover intention, human resource management practices, job satisfaction and organizational commitment, mediation role of diversity climate on leadership and job satisfaction in the ghanaian public sector, reviewer proceeding; the effect of job satisfaction and work motivation on organizational commitment and organizational citizenship behavior in bni in the working area of bank indonesia lhokseumawe, the determinants of job satisfaction in the egyptian labor market, related papers (5), investigation of job satisfaction in the state owned sector of serbia, relationship between job satisfaction and job performance in the public sector-a case study from india, some factors affecting the relationship between job characteristics and job worth: a job‐role interpretation, performance measures: the elusive relationship between job performance and job satisfaction, job analysis and job performance syndrome in government organizations, trending questions (3).

Not addressed in the paper.

The systematic literature review identified four key categories related to job satisfaction in management: leadership, salary, organizational commitment, and job stress.

The current state of research on job satisfaction is discussed in the paper, which includes a systematic literature review and bibliometric analysis of articles published from 2017 to 2022. The study identified four categories related to job satisfaction: leadership, salary, organizational commitment, and job stress.

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Job Satisfaction: A Literature Review

2011, Management Research and Practice

Job satisfaction represents one of the most complex areas facing today's managers when it comes to managing their employees. Many studies have demonstrated an unusually large impact on the job satisfaction on the motivation of workers, while the level of ...

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Dr. Damas D O M I N I C Suta

Job satisfaction represents one of the most complex areas facing today's managers when it comes to managing their employees. Many studies have demonstrated an unusually large impact on the job satisfaction on the motivation of workers, while the level of motivation has an impact on productivity, and hence also on performance of business organizations Unfortunately, in our region, job satisfaction has not still received the proper attention from neither scholars nor managers of various business organizations.

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Wiseways Valley

Job satisfaction is one of the most researched variables in the area of workplace psychology [1] , and has been associated with numerous psychosocial issues ranging from leadership to job design [2]. This article seeks to outline the key definitions relating to job satisfaction, the main theories associated with explaining job satisfaction, as well as the types of and issues surrounding the measurement of job satisfaction. While it is also important to explore what factors precede and are impacted by job satisfaction, this is covered in a separate article.

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Human Capital is the utmost vital resource on which the Information Technology & Information Technology Enabled Services (IT & ITES) depends. One of the greatest challenges for today’s administrators lies in building a workplace that employees want to persist with and outsiders want to be hired into. Therefore, an employer’s foremost responsibility is retention of its best employees and this can be attained only by keeping the employees satisfied and motivated. Focusing on employee satisfaction can positively impact the organization as it increases employee productivity, performance, quality of work, profits, commitment to the organization and reduces turnover and absenteeism. The present paper is an attempt to study the impact of job satisfaction on the employee retention, which is measured by a structured questionnaire administered to the middle level employees in leading BPO companies in Jaipur. Keywords : Job Satisfaction, Retention, BPO Companies.

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Salim Masood Nassery, DBA

In the intricate web of organizational dynamics, job satisfaction emerges as a critical factor that not only influences individual well-being but also significantly impacts overall workplace productivity and success. Understanding the various factors that contribute to job satisfaction is crucial for creating a positive work environment and fostering employee engagement. This article delves into the multifaceted elements that shape job satisfaction and explores how organizations can enhance these aspects for the benefit of their workforce.

Muhammad Irfan

Purpose: To investigates the causes of job satisfaction among the employees of different organizations and how can maximize the performance of employees through job satisfaction. Design/ Methodology - Questionnaires were designed and distributed to all the employees of different organization. This measures perceived levels of job satisfaction amongst the employees of organizations and potential effects of job satisfaction on the performance of employees. Practical implications-The findings of this research emphasis on organization culture, work place conditions and job rank in order to optimize the performance of the employees through job satisfaction. There is also a need to undertake longitudinal research to investigate Findings: Findings suggested that there is a positive relationship exists between stress, time management and Family conflict problems. Increase in lack of support from family increase the stress level of a student similarly if a student could not manage its time this also increase the stress of a student. Research limitations- The research was carried out in five organizations and therefore results cannot be generalized to cover the whole organization sector. Value-This research paper highlights the causes of job satisfaction and their positive impacts on employee’s performance. Key Words- Job satisfaction, Organization culture, Job rank, Work place conditions.

journal johe

Background : Some researchers have argued that job satisfaction has been vaguely defined in the organizational literature. Also, there is a lack of consensus over the meaning of job satisfaction in literature. The aim of this study was to clarify dimensions of job satisfaction's concept based on a systematic review study. Materials and Methods: The present study used a systematic review to clarify job satisfaction's concept. Some databases including Pubmed and Medline were searched, carefully using proper keywords. A total of 38 articles were reviewed, all were published between 1986 and 2009, with the majority being of quantitative nature and design. Data on the following items were extracted: country, setting, subjects, the definition of job satisfaction, theoretical background for measuring job satisfaction and the dimensions of job satisfaction. Results: The results of this study showed that job satisfaction has been born in mind both conceptually and operationally. In both aspects, job satisfaction was assumed to be influenced by personal and organizational dimensions. The main focus was on identifying and controlling different factors to provide job satisfaction for individuals. Yet, individuals' contributions to satisfy themselves were ignored. Conclusions: We explored that job satisfaction is a multi dimensional concept. This contains individual abilities, attitudes, beliefs and value system. To achieve job satisfaction, it is important that the staff have the characteristics of positive feelings and attitudes, commitment, and responsibility.

Prof (Dr). MD Pushpakumari

Employee attitudes are important to management because they determine the behavior of workers in the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction has become a major topic for research studies. The specific problem addressed in this study is to examine the impact of job satisfaction on performance. It considered which rewards (intrinsic and extrinsic) determine job satisfaction of an employee. It also considered influence of age, sex and experience of employees on level of job satisfaction. In addition it investigated in most satisfying event of an employee in the job, why employees stay and leave the organization. Data were collected through a field survey using a questionnaire from three employee groups, namely Professionals, Managers and Non-managers from twenty private sector organizations covering five industries...

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