what is a good summary for customer service resume

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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Customer service resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Customer Service resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Customer Service
• Customer Service Consultant
• Customer Service Manager
• Customer Service Specialist
• Customer Service Supervisor
• Customer Service Team Lead
• Entry-Level Customer Service Representative
• Senior Customer Service Representative
• Customer Service resume templates
• Similar summary examples

Customer Service Resume Summary Example

Industry-specific experience matters.

When you mention that you have '8 years' experience in telecom industry', it shows your familiarity with the industry-specific challenges and landscape. It's a direct indicator that you know the ropes and won't need much hand-holding if hired.

Showcase your leadership skills

By stating that you 'led a team of 15 to reduce customer complaints by 30%', you're not only showing your capability to lead teams, but also your ability to drive results and make significant improvements. That's an attribute any hiring manager would find desirable.

Highlight your accolades

'Awarded 'Customer Service Champion' three times' is a clear demonstration that you're not just an average Joe in the industry. It shows you've been recognized for your work, which adds credibility and weight to your application.

Demonstrate your ability to adapt

Working in both large corporations and small start-ups shows your adaptability. It implies that you can handle different work cultures and organizational structures, which is a sign of a versatile candidate.

Customer Service Consultant Resume Summary Example

Displaying customer satisfaction goals.

Stating that you improved customer satisfaction rates by 30% in one year is a strong testament to your skills. It shows recruiters that you're results-driven, customer-focused, and capable of making a significant impact on a company's success.

Emphasizing Training Skills

By indicating that you trained 50+ customer service reps, you're offering proof of your leadership abilities and communications skills. This shows potential employers you can not only work well with a team, but also lead and guide them towards improvement.

Innovation in Customer Feedback

Highlighting that you implemented a new customer feedback system that increased response rates by 25% is a great way to demonstrate your proactive approach and innovative thinking. It gives recruiters a glimpse into your ability to identify areas for improvement and take action to enhance them.

A great resume can open doors to new opportunities. But a subpar one can keep you stuck in your job search. Our tool helps you create a resume that showcases your skills and experience in the best possible light. Get started now and see the difference for yourself.

Customer Service Manager Resume Summary Example

Showcase your leadership strengths.

'Building and leading high-performing teams' demonstrates your leadership skills and your ability to inspire and motivate others.

Demonstrate your impact on staff morale

'Reduced staff turnover by 25%' indicates that you’re not only good at managing clients, but also at managing people. Lower staff turnover means happier, more engaged teams – and that’s a big win for any employer.

Illustrate your customer retention skills

'Increased customer retention by 10%' shows that you don't just handle customers, you keep them. In a competitive market, a strong customer base can make or break a company.

Customer Service Specialist Resume Summary Example

Promote your problem-solving skills.

'Proven record of resolving complex customer issues' clearly showcases your problem-solving skills. It shows you can handle challenges and defuse difficult situations, a crucial quality in customer service.

Evidence your customer engagement improvement

'Improved customer feedback score by 15%' shows that you do not only interact with customers, but you also make their experiences better. This shows you're not just doing tasks, but you're making an impact.

Highlight your process improvement skills

'Developed a new process for managing customer complaints' reveals your ability to identify areas for improvement and innovate solutions.

Customer Service Supervisor Resume Summary Example

Showcasing efficiency improvements.

Illustrating your ability to enhance team efficiency, as stated in the summary, is a concrete way to demonstrate your problem-solving skills and leadership abilities. By stating that you increased team efficiency by 35%, you're giving hiring managers a clear picture of what you're capable of.

Highlighting Time Management

Mentioning that you reduced call handling time by 20% is a smart move. It signals that you've got a knack for streamlining operations and improving efficiency, which are key elements in any customer service role.

Demonstrating Crisis Management

By mentioning that you managed a team during a major system outage and resolved the issue within 24 hours, you're showing potential employers that you can handle high-pressure situations and come up with solutions quickly.

Customer Service Team Lead Resume Summary Example

Draw attention to your productivity boost.

'Improving team productivity by 30%' is a tangible evidence of your positive impact on your previous team, showing that you can lead and make a difference.

Highlight your contribution to efficiency

'Implemented a new training program that decreased onboarding time by two weeks' shows your ability to identify areas that need improvement and take action to rectify them.

Showcase your reliability

'Consistently met and exceeded performance targets' signals your reliability and dedication to quality service. It shows potential employers that you're a dependable candidate.

Entry-Level Customer Service Representative Resume Summary Example

Highlight your qualifications.

'Certificate in customer service management' shows that you have gone above and beyond to equip yourself with the necessary skills and knowledge. It shows dedication and commitment to your career.

Emphasize your real-world experience

'Internship experience in a high-volume call center' gives you an edge over other entry-level candidates. It shows you’ve already dipped your toes in the water and have some understanding of what the job involves.

Show your initiative

'Increased customer survey participation by 20%' is an indicator that you're not just a passive player. It shows your willingness to take initiative and make improvements.

Senior Customer Service Representative Resume Summary Example

Show your impact on the team's efficiency.

'Reducing call wait times by 15%' underscore your ability to streamline processes and make the team more efficient. In customer service, efficiency is king.

Show your team management skills

Managing a team of 20 to handle 1,000+ daily customer inquiries shows your capacity to handle high-pressure situations and manage large teams effectively.

Highlight your contribution to sales

'Doubled up-selling rates by implementing a new sales script' shows you don’t just handle customer inquiries, but also contribute to sales. That's a big plus in the eyes of any potential employer.

Draw attention to your cross-industry experience

'Experience spans across healthcare and retail industries' shows that your skills are not confined to just one industry. It indicates that you can adapt to different customer needs and demands across various sectors.

Customer Service Resume Templates

Cloud developer.

Relationship Manager

Service Technician

Administrative Resume Summary Examples

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
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• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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• Customer service
• Customer service representative objectives and summaries

Customer service representative Objectives and summaries

19 Customer service representative objectives and summaries found

A well-written objective or summary on your resume can be the difference between getting rejected, or getting invited for an interview. Copy any of these Customer service representative objective or summary examples, and use it as inspiration for your own resume. All examples are written by certified resume experts, and free for personal use.

Learn more about: objective vs. summary

Customer service representative

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Customer service representative with over 5 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries.

Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Seeking a customer service representative position with ABC Company to utilize solid communication, problem-solving, and relationship management skills.

Industrious and personable Customer Service Representative with 6+ years' experience in resolving client issues, answering queries, and establishing lasting client relationships. Seeking a position within a reputable retail firm to drive brand loyalty.

Customer service associate

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Dynamic customer service specialist, offering 10 years’ demonstrated expertise in delivering ingenious customer service that drive sales and encourage customer loyalty. Streamlined the operations of a customer service department and optimized team performance by providing one-on-one training to build on their strengths.

Ingenious Customer Service Associate with 6 years’ experience in managing client interactions and delivering premium individualized customer service to boost satisfaction rate. Leveraging relations and sales expertise to provide tailored service recommendations in compliance with preferences.

Creative customer service associate, adept at assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction. Seeking to drive defined corporate goals in a position that allows for further career advancement and exposure.

Eager customer service associate with transferrable skills to the IT and technology sector managing customer experiences and providing in-home installation services. Demonstrated ability to recommend additional products to customers and provide detailed knowledge and specifications, increasing customer confidence and sales by 10%.

Retail customer service representative

Diligent and even-tempered retail professional with 5 years of experience providing excellent customer service to technology enthusiasts.  Highly responsive to customers’ needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied.

People-oriented senior level representative with 16 years of experience in managing a retail drug chain. Possesses excellent judgment and handles conflicts and daily issues using the highest standards of professionalism. Collaborates with other staff to formulate guidelines that ensure customers are getting quality service.

Accommodating and attentive retail employee with six months of experience in helping customers purchase items at a locally owned clothing store. Friendly disposition has made customers feel welcome and comfortable, which has resulted in an increase in sales and store visits.

Results-driven customer service professional with 5 years of experience in assisting customers is in search of opportunity to apply problem solving skills in a retail setting.

Cordial retail professional with 6 years of customer service experience looking for full-time position in a department store where customers are the main priority.

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This question is about customer service supervisor resumes .

What is a good summary for a customer service resume?

A good summary for a customer service resume provides a concise summary highlighting your key skills and accomplishments. As someone in customer service, you know that making a good first impression is everything.

Consider this: your resume summary is typically the first thing a hiring manager reads. So, if you want to make a good impression, you're going to want to write a stellar resume summary.

The goal of a resume summary is to introduce your resume quickly and effectively and brand yourself to the potential employer. This should be accomplished in no more than four sentences and located at the top of the resume just after your name and contact information.

We recommend presenting the right mixture of your specific credentials and proven success while also touching on your core skills. You should include important information such as years of experience, particular focus in customer service, and any key accomplishments.

For example, "Engaging and patient customer service professional with 6+ years of experience. In previous roles maintained a customer retention rate 45% above company average and received 99% positive customer survey results."

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Customer Service Supervisor Resume Examples

If you’re looking for a new career opportunity as a Customer Service Supervisor, you know that having an impressive resume is essential. You need to show prospective employers that you have the skills, experience, qualifications, and dedication to be successful in this role. To help you create a top-notch resume, this blog post will provide you with a customer service supervisor resume writing guide and a selection of examples to give you the confidence to stand out in the job market. Continue reading for valuable tips and advice on crafting a resume that will get you closer to your career goals.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Customer Service Supervisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Customer Service Supervisor with a passion for helping customers and resolving customer inquiries. I have 6 years of experience in customer service and a Bachelor of Science in Business Administration. I have a proven track record of consistently providing excellent customer service and increasing customer satisfaction. I am an effective communicator, adept at problem solving, and a natural leader.

Core Skills :

• Customer Service Management
• Organizational Skills
• Problem- Solving
• Communication
• Data Analysis
• Interpersonal Skills

Professional Experience : Customer Service Supervisor, ABC Company – June 2014 – Present

• Manage a team of 10 customer service representatives, providing guidance and training to ensure exceptional customer service.
• Perform regular customer service reviews to ensure customer inquiries are being addressed efficiently and accurately.
• Analyze customer satisfaction data to identify and address areas of improvement.
• Develop customer service policies and procedures to streamline customer service processes.
• Collaborate with other departments to ensure customer needs are met.

Customer Service Representative, XYZ Company – June 2012 – May 2014

• Provided excellent customer service to customers, taking orders and responding to inquiries.
• Assisted customers with product returns and complaints.
• Maintained accurate customer records in a timely manner.
• Resolved customer disputes in a professional and timely manner.

Education : Bachelor of Science in Business Administration, University of ABC – 2012

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Customer Service Supervisor Resume with No Experience

Recent graduate with a Bachelor’s degree in Business Administration, looking to leverage an understanding of customer service practices to secure a role as a Customer Service Supervisor. Possesses the capacity to learn quickly and work in a fast- paced environment.

• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Familiarity with customer service principles
• Ability to quickly learn and adapt
• Able to maintain composure in high- pressure situations
• Organizational and time management skills
• Flexible and dedicated work ethic

Responsibilities

• Monitor customer service staff performance
• Train and develop customer service agents
• Resolve customer service issues and ensure customer satisfaction
• Ensure customer service staff are following the company guidelines and procedures
• Communicate customer feedback to relevant departments and look for ways to improve customer service
• Create reports and analyze customer service metrics to identify areas of improvement
• Manage customer service inquiries, complaints, and feedbacks.

Experience 0 Years

Level Junior

Education Bachelor’s

Customer Service Supervisor Resume with 2 Years of Experience

Highly organized and confident Customer Service Supervisor with more than 2 years of experience in supervising customer service operations. Skilled at interpreting customer requirements, improving processes and implementing cost- effective solutions. Adept at managing a team of customer service professionals while ensuring excellent customer service and adhering to industry regulations.

• Customer Relationship Management
• Complaint Resolution
• Team Management
• Quality Assurance
• Process Improvement
• Oral and Written Communication

Responsibilities :

• Supervised a team of customer service representatives and trained them on various customer service techniques.
• Ensured customer service representatives provided accurate and timely customer service to customers.
• Monitored customer service team performance, identifying areas of improvement and providing timely feedback.
• Conducted regular customer feedback surveys to determine customer satisfaction levels.
• Provided customer service support and guidance to customers.
• Resolved customer complaints and provided timely resolution to customer queries.
• Developed customer service policies and procedures to ensure customers receive quality service.
• Reviewed customer service metrics and KPIs to improve service operations.
• Maintained up- to- date records of customer service operations and customer transactions.

Experience 2+ Years

Customer Service Supervisor Resume with 5 Years of Experience

A customer service supervisor with 5 years of experience driving customer service initiatives and creating innovative solutions to increase customer satisfaction. Proven expertise in problem- solving, customer service processes, and team management. Exceptionally adept at conflict resolution and mediation to foster a positive customer service environment. Highly motivated and organized professional with a passion for customer service and quality assurance.

• Conflict Resolution
• Motivating Employees
• Customer Service Processes
• Problem- solving
• Interpersonal Communication
• Supervise customer service team to ensure the delivery of excellent customer service.
• Develop and implement customer service processes and protocols.
• Monitor customer service staff to ensure that policies and procedures are followed.
• Handle customer complaints and inquiries in a timely and efficient manner.
• Monitor customer service metrics and develop strategies to improve customer service performance.
• Train, mentor and motivate customer service staff.
• Develop and implement quality assurance procedures.
• Monitor customer feedback and recommend process improvements.
• Analyze customer data and develop reports to present to management.

Experience 5+ Years

Level Senior

Customer Service Supervisor Resume with 7 Years of Experience

Customer service supervisor with seven years of experience in the customer service field. Proven ability to direct and motivate customer service teams to achieve customer satisfaction objectives while increasing overall company efficacy. Excellent communication and problem- solving skills to successfully handle customer complaints and inquiries. Great at using a variety of customer service methods and technologies to improve customer service experiences.

• Superior customer service skills
• Client relationship management
• Team building and leadership
• Conflict resolution
• Time management
• Sales and product knowledge
• Supervise and coordinate customer service staff in order to guarantee a high level of customer service.
• Develop customer service policies, processes and procedures.
• Ensure all customer inquiries are answered effectively and appropriately.
• Monitor customer service staff performance and provide guidance and feedback to maximize performance.
• Handle customer complaints and inquiries in a professional and courteous manner.
• Track customer satisfaction levels and develop strategies to improve customer service experiences.
• Analyze customer service data and provide reports as needed.
• Support the development and implementation of customer service initiatives.
• Facilitate team meetings and provide training on customer service techniques.

Experience 7+ Years

Customer Service Supervisor Resume with 10 Years of Experience

A dedicated and knowledgeable Customer Service Supervisor with 10+ years of experience in customer service and operations management. Possess a strong ability to understand customer needs and provide excellent customer service support. Proven track record of success in problem resolution, customer satisfaction, and maintaining operational efficiency. Capable of managing a team of customer service representatives in order to ensure the highest levels of customer service.

• Excellent customer service skills
• Proven problem- solving and decision- making skills
• Ability to manage and motivate a team
• Attention to detail and accuracy
• Knowledge of relevant customer service software
• Proficient in Microsoft Office applications
• Supervise customer service representatives to ensure high levels of customer service
• Resolve customer complaints in a timely and efficient manner
• Develop customer service standards and policies
• Monitor customer service team performance and provide feedback
• Train and coach customer service team members to improve performance
• Develop action plans to address customer service issues
• Develop customer service strategies to meet customer service objectives
• Monitor customer service metrics to ensure quality standards are met
• Create reports and analyze customer service data
• Respond to customer inquiries and complaints in a professional manner
• Identify customer service trends and recommend improvements
• Ensure customer service team compliance with relevant regulations and policies
• Develop customer relationships to foster customer loyalty

Experience 10+ Years

Level Senior Manager

Education Master’s

Customer Service Supervisor Resume with 15 Years of Experience

Customer Service Supervisor with 15 years of experience in providing excellent customer service skills, problem- solving abilities, and professional support. Proven leader with the ability to train, coach, and motivate customer service teams to reach and exceed performance goals. Possess excellent communication, organizational, and multitasking skills.

• Problem- solving abilities
• Professional support
• Leadership abilities
• Training and coaching
• Motivating teams
• Communication skills
• Organizational abilities
• Multitasking
• Supervise teams to ensure customer service performance goals are met
• Monitor daily performance of customer service representatives
• Respond to customer inquiries, complaints, and requests
• Develop customer service programs and policies
• Identify customer service training needs and provide training
• Assign tasks to team members and monitor progress
• Review customer feedback to identify areas of improvement
• Create reports and provide updates to the management team
• Address customer issues and escalate to management when needed

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Customer Service Supervisor resume?

A Customer Service Supervisor resume should include the following:

• Key Qualities: The resume should highlight the skills and qualities that make the applicant an effective Customer Service Supervisor. This could include leadership, communication, problem-solving, and customer service skills.
• Work History: The resume should list the applicant’s past customer service experience. This could include past positions and accomplishments, as well as the length of time spent in each role.
• Educational Qualifications: The resume should list the applicant’s educational qualifications, such as any relevant degree or certification related to the customer service field.
• Relevant Skills: The resume should list any other relevant skills that the applicant may have, such as computer proficiency, language skills, and any relevant technical skills.
• Extra-Curricular Activities: The resume should list any extra-curricular activities and/or volunteer work that the applicant has done. This can show employers that the applicant is well-rounded and has a dedication to community service.

By including these qualities and experiences on a Customer Service Supervisor resume, applicants can show employers that they are qualified for the position and demonstrate their ability to provide excellent customer service.

What is a good summary for a Customer Service Supervisor resume?

A good summary for a Customer Service Supervisor resume should highlight key qualifications, such as experience in management, customer service, problem solving, conflict resolution, and team building. It should also detail any relevant certifications or training programs. The summary should also emphasize the applicant’s ability to work in a fast-paced environment, multitask, and meet deadlines. Finally, the summary should demonstrate the applicant’s commitment to customer satisfaction and the company’s overall mission and goals.

What is a good objective for a Customer Service Supervisor resume?

A Customer Service Supervisor is responsible for supervising and managing customer service operations in order to ensure customer satisfaction. As such, a well-crafted objective on a Customer Service Supervisor resume should include skills and qualities that make the candidate well-suited to the job. Here are some good objectives for a Customer Service Supervisor resume:

• To use my exceptional organizational, problem solving, and communication skills to ensure customer satisfaction and successfully manage customer service operations.
• To utilize my 10+ years of customer service experience and strong leadership skills to supervise and train customer service staff in order to improve customer service processes and ensure customer satisfaction.
• To bring my proven expertise in customer service, leadership, and organizational management to a Customer Service Supervisor role and help improve customer service operations and customer satisfaction.
• To use my excellent interpersonal and communication skills to provide superior customer service and successfully manage customer service operations.
• To utilize my strong customer service, leadership, and project management skills to help lead customer service teams and ensure customer satisfaction.

How do you list Customer Service Supervisor skills on a resume?

When writing a resume for a Customer Service Supervisor position, it is important to list the key skills and qualifications that make you the best candidate. Below are some of the most important skills and qualifications to include in your resume:

• Excellent communication skills: As a Customer Service Supervisor, you need to have exceptional listening, verbal, and writing skills in order to effectively interact with customers, coworkers and other stakeholders.
• Problem-solving skills: You need to have the ability to quickly and accurately identify customer issues and come up with effective solutions.
• Leadership skills: You must be able to lead a team of customer service representatives, motivate them, and ensure that customer service standards are met at all times.
• Technical skills: You may need to possess a basic understanding of computer software, such as customer relationship management (CRM) systems.
• Conflict resolution skills: You need to have the ability to resolve disputes and negotiate agreements between customers and company staff.
• Time management skills: As a Customer Service Supervisor, you need to have the ability to manage the customer service team’s workload and ensure that tasks are completed on time.
• Empathy: As a Customer Service Supervisor, you need to be able to understand the feelings and concerns of customers, and respond in an appropriate manner.

By including these skills and qualifications on your resume, you will demonstrate to employers that you are the ideal candidate for the Customer Service Supervisor position.

What skills should I put on my resume for Customer Service Supervisor?

As a customer service supervisor, there are certain skills you should highlight on your resume to demonstrate your ability to lead teams and support customers. Here are a few essential skills to consider including on your resume:

• People Management: The ability to manage, motivate and develop customer service teams is essential to success as a customer service supervisor. Demonstrate your people management skills by highlighting your ability to lead teams and manage difficult customer service scenarios.
• Communication: Excellent verbal and written communication skills are a must for any customer service role. Showcase your communication abilities by illustrating how you effectively communicated with customers and teammates.
• Problem-Solving: As a customer service supervisor, you should be able to identify customer issues quickly and come up with effective solutions. Show employers you can handle problems efficiently by describing how you successfully handled customer service issues.
• Conflict Resolution: It’s important to be able to handle customer disputes diplomatically and efficiently. Highlight your ability to resolve conflicts by providing examples of how you resolved customer conflicts with poise and professionalism.
• Empathy: It’s important to be able to relate to customers and understand their needs. Show employers your ability to empathize with customers by highlighting times when you were able to build relationships with customers and offer solutions to their problems.

Key takeaways for an Customer Service Supervisor resume

When crafting a resume for a position as a customer service supervisor, it’s important to ensure that the skills and attributes that employers look for in a successful candidate are properly showcased. Highlighting your experience in the customer service industry and your ability to manage and motivate personnel will be of great benefit to your potential employer. Below are some key takeaways that should be included in a customer service supervisor resume:

• Demonstrate expertise in customer service processes and procedures – show that you have a strong understanding of customer service principles and processes by outlining previous customer service positions you have held and any relevant certifications or qualifications you may have.
• Detail your experience managing a customer service team – provide evidence of your managerial ability by discussing your experience leading a customer service team. This can including outlining the size of the team you managed, the number of customer service cases you resolved, and any feedback that was received from your team or customers.
• Highlight your ability to problem-solve and mediate conflict – employers want to ensure that their customer service teams are managed by someone with the ability to quickly and effectively resolve disputes. Outline any instances in which you have successfully managed customer service conflicts and provide evidence of the positive outcomes that resulted from your actions.
• Demonstrate your technical proficiency – show that you are up-to-date with the latest customer service technologies by describing any relevant training you have received and any software packages you have used.
• Showcase your positive attitude and customer service mentality – employers looking for a customer service supervisor want to see that you are committed to providing excellent customer service. Show them your enthusiasm for customer service by highlighting your interpersonal skills and any awards or recognition you may have received for your customer service work.

Following these key takeaways will help you create a resume that properly showcases your customer service supervisor skills and experience, and ensures that your qualifications stand out.

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5 Smart Answers: “What Does Customer Service Mean to You?”

By Status.net Editorial Team on February 25, 2024 — 10 minutes to read

When you’re gearing up for an interview, one of the questions you might encounter is, “What does customer service mean to you?” It’s important to prepare for this question because your response can reveal a lot about your understanding of customer service values and your ability to articulate them effectively. A well-crafted answer shows your perspective on treating customers and your role in a customer-facing environment.

Understanding Customer Service

When you think about what customer service means to you, you’re considering the support and care provided to customers before, during, and after a purchase.

Definition and Importance

Customer servic e is the assistance and advice you give to those who buy or use products or services. It’s important for fostering a positive experience that encourages repeat business. When a company invests time in providing helpful customer service, it often sees a return in customer satisfaction and loyalty. An example of good customer service could be a restaurant server who remembers your preferences and makes suggestions tailored to your tastes.

Role in Building Brand Loyalty

Providing excellent customer service means customers are more likely to develop brand loyalty. When you respond effectively to customer concerns and exceed their expectations, you help create a strong, positive association with the brand. For instance, if you’re working in retail and go out of your way to help a customer find a product or resolve an issue, that customer is more likely to return to the store because of the positive interaction they’ve had.

Formulating Your Answer

When preparing to answer “What does customer service mean to you?” in an interview, focusing on how your definition aligns with the prospective employer’s values and how your skills back up that definition will position you effectively.

Researching the Company’s Values

Learning about a company’s culture and values gives you a solid foundation for your answer. You should look at their mission statement, service charter, or any available customer feedback. For instance, if the company prides itself on quick service, you’ll want to highlight your efficiency and ability to handle requests promptly.

Highlighting Customer Service Skills

Consider your past roles: how did you go above and beyond for a customer? For example, if you’ve successfully mediated customer conflicts, showcase your conflict resolution ability. This demonstrates a direct application of customer service that resonates with most hiring managers.

Smart Answers: “What Does Customer Service Mean to You?”

• “To me, customer service means meeting and exceeding customer expectations by providing quick and helpful responses to their queries. It’s important because satisfied customers are the heart of any business.” Why this is smart: This answer shows that you understand the value of customer satisfaction and implies you will take action to ensure it.
• “Customer service is all about creating a positive experience for the customer by attentively listening to their needs and working to resolve any issues they have.” Why this is smart: You’re demonstrating active listening and problem-solving skills, both highly valued in customer service.
• “In my view, customer service represents the support and care you provide to customers before, during, and after a purchase. It’s important because it builds trust and fosters loyalty.” Why this is smart: Highlighting ongoing support elucidates your recognition of long-term customer relationships.
• “For me, customer service is about being an advocate for the customer, ensuring their voice is heard, and their concerns are addressed in a timely manner.” Why this is smart: It suggests you see the big picture and position yourself as a customer ally, which is key in service roles.
• “I believe customer service is the advice and assistance a company provides to those people who buy or use its products or services. It’s important because it can differentiate a company from its competitors.” Why this is smart: You show an understanding that customer service can be a unique selling point and that you’re aware of the competitive edge it can provide.

Preparing for Follow-Up Questions

After you’ve crafted your initial answer to what customer service means to you, be ready for interviewers to dig a little deeper. They may want to see how you apply your beliefs about customer service in practical situations. Here’s how you can prepare:

Reflect on Past Experiences

Think about specific times when you provided exceptional customer service. How did you handle difficult customers? What strategies did you use to ensure a positive outcome? Having real-life examples demonstrates your understanding of good customer service in action.

Anticipate Specific Scenarios

Interviewers might present you with hypothetical customer service scenarios. Consider what steps you would take to resolve issues and maintain customer satisfaction. Crafting responses to common scenarios will help you answer with confidence.

Understand the Company’s Values

Research the company’s customer service philosophy. Align your answers with their values and principles, showing how you would be a great fit for their team.

Use “I” Statements

When providing examples, start your sentences with “I” to personalize your responses and highlight your role in delivering quality customer service.

Listen Carefully

Pay attention to the interviewer’s questions and respond thoughtfully. If they ask for more information, they’re interested in hearing how your approach to customer service aligns with their needs.

Common Follow-Up Questions with Sample Answers

Can you give an example of how you provided great customer service in a previous role.

In a previous role, I often met customers who were looking for complex solutions. Once, I spent extra time after my shift to help a customer understand different product options. This effort resulted in a satisfied customer who later returned for more purchases.

In what ways do you believe effective communication impacts customer service?

Effective communication is pivotal for customer service, because it ensures clarity, reduces misunderstandings, and builds a trustworthy relationship.

What strategies would you use to handle a difficult customer encounter?

When encountering a difficult customer, I would remain calm and listen carefully to understand their concerns. Afterward, I’d empathize, apologize for any inconvenience, and offer practical solutions or alternatives to resolve the situation satisfactorily.

How do you prioritize your tasks when you have multiple customers to attend to at the same time?

I assess the urgency of each customer’s need and address quick, simple issues to efficiently reduce the queue. For more complex issues, I acknowledge the customer’s presence, provide an estimated wait time, and ensure they feel attended to while I manage the current situation.

Tell me about a time when you went above and beyond for a customer.

There was an instance where a customer was not fully satisfied with their purchase due to a slight mismatch in expectations. Although the product was not faulty, I arranged an exchange for an item that better suited their needs and followed up with a courtesy call to ensure their satisfaction. This extra step helped in retaining the customer and encouraged future positive word-of-mouth.

How do you measure your success in a customer service role?

Personally I measure success by my ability to resolve issues effectively, improve customer loyalty, and contribute to a positive team environment.

Describe a situation where you had to explain a complex policy or procedure to a customer. How did you ensure they understood?

I recall explaining a complex return policy to a customer who was initially frustrated. I broke down the policy into simple terms and used examples to illustrate the process. I also confirmed their understanding by asking them to summarize their takeaway.

What do you find most rewarding about a customer service role?

The most rewarding aspect of customer service is the opportunity to make a positive impact on someone’s day. Whether it’s solving a problem, providing helpful information, or simply offering a kind word, the ability to turn a customer’s experience from negative to positive is incredibly fulfilling.

Can you share a time when you received constructive criticism in a customer service setting? How did you handle it?

Once, a supervisor pointed out that my response to a customer’s query could have been more detailed. I took this feedback constructively, reviewed the product information, and practiced delivering more comprehensive responses. This experience taught me the value of continuous learning and improvement in customer service.

Crafting Your Answers

Structuring your response.

Your response should highlight your perspective on customer service and the value you place on it. Start by clearly defining what customer service means to you, then explain why this definition is relevant to the role you’re applying for. It’s important to keep your explanation concise and focused on key points.

• Define customer service: Start with your personal definition.
• Relevance to the role: Explain why this definition matters for the job.
• Personal touch: Share a brief example of how you’ve embodied this definition.

Using the STAR Method

The STAR method can help you structure responses to behavioral interview questions effectively. STAR stands for Situation, Task, Action, and Result. Use this method to craft a narrative that shows how you’ve provided exceptional customer service in the past.

• Situation : Set the scene with a specific example from your experience.
• Task : Describe your responsibility in that situation.
• Action : Detail what actions you took to address the task.
• Result : Conclude with the positive outcome as a result of your actions.

Example using STAR:

• Situation : “A customer was upset because their product arrived late.”
• Task : “My goal was to address their concerns and provide a satisfactory resolution.”
• Action : “I apologized, explained the cause of the delay, and offered a discount on their next purchase.”
• Result : “The customer appreciated the transparency and the gesture, leaving a positive review.”

Reflecting on Personal Experience

When preparing for a job interview question about what customer service means to you, it’s important to think about your past experiences. This will give you genuine examples to draw from and show how you understand and value customer service.

Identifying Past Experiences

To start, you should pinpoint specific instances in your previous roles where you provided excellent customer service. This could be a time when you went above and beyond for a customer, or when you turned a negative situation into a positive one. These examples should highlight your ability to empathize with customers and address their needs effectively.

• Was it face-to-face, over the phone, or via email?
• Was the customer frustrated, confused, or perhaps very pleased?
• How did you approach the situation?
• What was the result of your actions for the customer and for the company?

Relating Anecdotes to the Role

After identifying past experiences, it’s important to articulate how those experiences relate to the role for which you’re interviewing. If you’re applying for a position that requires direct customer interaction, discuss how your interpersonal skills made a difference in past customer engagements.

• Describe a time when you resolved a customer complaint and the steps you took to ensure the customer was satisfied with the solution.
• Explain what you learned from the experience and how it will influence your approach to customer service in the future.
• Talk about a moment when you anticipated a customer’s needs before they had to ask for help.
• Illustrate how this proactive mindset is a part of the customer service excellence you plan to bring to the role.

Dos and Don’ts

Best practices.

Relate to Personal Experience: Start by thinking of a positive interaction you’ve had as a customer and explain what made it memorable. For instance, “I value customer service interactions where the representative made me feel heard and provided solutions quickly.”

Emphasize Empathy and Patience: Your answer should highlight your ability to relate to customers and their concerns. You might say, “To me, customer service means being patient and empathetic with every customer, understanding their needs, and taking the time to address their issues effectively.”

Common Pitfalls to Avoid

Being Vague: Avoid ambiguous language that doesn’t convey a clear understanding of customer service. Instead of saying “Customer service is helping people,” be specific: “Customer service means actively listening to customers and resolving their problems with thoughtful and personalized solutions.”

Neglecting the Company’s Perspective: Don’t forget to consider how the company views customer service. Research their mission and values regarding customer satisfaction and integrate that into your answer. Rather than offering a generic statement, tailor your response, for example: “Your company’s commitment to going above and beyond for every customer resonates with my personal values because providing exceptional service ensures customer loyalty and business success.”

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Published: 27 March 2024 Contributors: Keith O'Brien, Amanda Downie

Customer service is the dedicated organizational function that manages customer relations throughout the purchase journey. It can help customers best use their purchased products and services, and resolve any customer issues that arise from the use of the products or services they purchased.

Customer service, also called customer care or customer support, helps organizations ensure that customers are happy with their purchases. Most importantly, it ensures that organizations are prepared for the inevitable customer issues that can arise.

Product defects, though unfortunate, occur no matter the provider. Some customers will not love their products for one reason or another. Some will complain about the pricing compared to the value produced by the product. Customer feedback, which can be positive or negative, is an expected part of the customer journey. It is incumbent upon the customer service team to handle all of these situations to avoid damaging their brand reputation.

Hallmarks of an excellent customer service experience are speed in responding to customer needs, creative problem-solving capabilities, and an overwhelming desire to make the customer base happy.

The difference between bad and good customer service has a demonstrable impact on business success. Better customer service helps improve customer retention and customer satisfaction, ultimately improving customer lifetime value. In fact, 88% of respondents to a Salesforce survey 1  (link resides outside ibm.com) said that good customer service was as important as the actual products or services that are purchased in making customers happy.

Minimizing avoidable customer churn improves customer service and contributes to an organization’s bottom line. Happy customers are loyal customers, and more likely to recommend the products through positive word-of-mouth. Creating customer loyalty is not just about delivering excellent products or services; it can also be accomplished by demonstrating that the company and its customer service agents are actively listening to and taking action on customer service complaints.

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While every organization is different, it is universally true that it costs more to recruit a new customer than it is to sell to an existing customer. According to McKinsey 2  (link resides outside ibm.com), the cost of replacing the value of one existing customer requires finding and activating three new customers.

An effective customer service department can increase customer retention, thereby saving an organization money. In addition to retention, providing good customer service demonstrates stability to the larger business community. Investors and other stakeholders will take note if an organization is treating its customers well, which can be a sign that revenue growth will arise—or continue—in the future.

Initiatives that increase customer satisfaction by at least 20 percent have a cascading effect on other business outcomes, according to McKinsey 2 (link resides outside ibm.com). They can increase an organization’s cross-sell rates and the company’s share of the wallet.

Meeting customer expectations has become harder as the cost of switching brands or providers is cheaper today. Customers expect organizations to provide customized experiences or solutions at an affordable price. They have a low tolerance for anything that does not deliver value. It’s important to invest in and prioritize customer service to not only meet the needs of their existing customers but also recruit new ones.

Active listening: Half the battle of providing good customer service is often how quickly an organization can respond to requests. As customers increasingly vent their issues online through social media, chat rooms, or message boards, they expect nearly real-time responses. Organizations can use powerful tools to identify those issues and reach out quickly. The customer service representatives who respond do not necessarily need to solve the issue immediately; they need to acknowledge it has been received.

Proactive outreach: Most organizations consider customer service to be a major component of the overall customer experience function. One way CS can benefit from customer experience is by having the organization use email or other communication methods to reach out quickly after a new customer has purchased a product or service to assess the customer’s satisfaction.

Use the right tools: Companies should invest in robust customer relationship management (CRM) tools to track customer purchases, interactions with the customer support team and overall issues they have reported. CRM workflows help organizations better know who are their biggest customers and enable them to track overall purchases.

Learn from bad experiences: A customer who reports a new issue can give an organization valuable proactive feedback that can save the organization larger headaches later on. Smart organizations prioritize customer feedback directly after a product is launched as it might portend a potential defect or poor customer experience. It might need to recall those products or fix the issue early on, so future customers don’t have the same negative experience.

Invest in and train the call center: Organizations should invest in improving the customer service skills of their representatives, since they interact directly with customers. There are a whole host of subjects that these representatives must learn to stay current with changing customer behaviors. Examples include how to use social media channels to communicate with customers and how to use other technologies like generative AI . Representatives can also learn a lot through sensitivity, anti-bias and empathy training, so they are prepared to handle specific issues. They should also learn how to handle unruly customers who are angry about a particular incident or product.

Empower customer service workers: Organizations understandably want to centralize customer service responses to recurring issues. That way they can provide a consistent experience to every customer and avoid unnecessary friction in resolving customer issues. However, that can sometimes backfire if the response template doesn’t fit the specific customer issue or if there are extenuating circumstances. Organizations that excel at customer service know how to combine both standardization with employee decision empowerment. McKinsey provided an example of customer service representatives at DBS 3  (link resides outside ibm.com) being empowered to solve any customer issue where the cost is less than USD 200.

Modern organizations must be able to cater to customers through various customer service channels to ensure positive customer experiences . These can include:

In-person: In-person communication happens when someone in a brick-and-mortar location asks to speak to a customer service representative or the manager. Some people will always want to resolve issues face-to-face, especially if their issue can be solved immediately while in store.

Phone calls: A call center is an important offering for those customers who still want to talk to a customer service representative but not in person. The rise of self-service and other automated channels has made phone calls more costly, so some organizations try to minimize this service. But making it difficult for people to use the channel they prefer might lead to more lasting negative consequences such as bad word-of-mouth or customer turnover.

Text messages: The rise of smartphones and messaging applications (for example, WhatsApp) means that more individuals can text organizations directly. For some, this is the perfect channel because it creates immediacy while enabling customers to go about their days while waiting for a follow-up response.

Social media: This is an increasingly popular service channel as consumers believe that publicizing the issue makes the organization respond faster. The reason for this is that organizations are wary of creating lasting reputational issues. Indeed, many organizations have created specific social media profiles to handle customer service issues so their main accounts aren’t clogged up by requests and answers.

Self-service knowledge base: Organizations that provide knowledge bases full of information and tutorials and frequently asked questions (FAQs). This is to meet the needs of an increasing number of customers who prefer addressing their questions or issues without interacting with a human. Knowledge bases can include a mix of articles, graphics case studies, videos and audio.

Chatbots: The rise of generative AI will likely improve chatbots , making them appear more human-like and less likely to encounter issues they cannot solve. Older chatbots were tied to a finite number of scripts and were often not as successful in solving customer issues as humans.

Forums: These are places where customers can ask questions that are answered by customer service representatives or sometimes, by fellow customers. It’s a great way to provide personalized service by also encouraging customers to help each other.

There are several intertwined metrics that organizations track to ensure both their customer experience and customer service functions are performing at a high level. They can be divided into two levels. The first deals with tracking how customer service teams are effective at dealing with specific customer service issues. The second relates to success metrics on how happy customers are, which is related to the work of the customer service teams.

The FRT metric deals with how quickly customer support agents can respond to a customer request. This is both a product of technology (what tools an organization needs to unearth these requests) and personnel (how many agents are on hand to reach out). However, organizations are experimenting with chatbots that can begin conversations and have customer agents assist when these bots can no longer help with a specific issue.

This metric involves how long it takes from the beginning of troubleshooting a customer service interaction until the issue is resolved.

Issue resolution rate has to do with how many customer service issues are successfully addressed and resolved. While a customer service team cannot expect to resolve every customer problem, failure to solve almost all issues is a sign of an issue.

This relates to customers who claim that they are 'satisfied' or 'very satisfied' when asked about their experience with a product at a touchpoint along the customer journey. Good CSAT scores can either demonstrate that an organization is providing worthwhile products or services or that customers needs are being met by the customer service offering.

This identifies a customer’s likelihood of promoting a product or service to someone in their community. For example, if someone uses an affiliate link or is compelled to post something on social media about their experiences with a product. It is a percentage-based score, which depends on determining how many people are 'highly likely' to recommend a product (9 or 10 on a scale of 10) versus those who are 'unlikely' to recommend it (scores 6 or less). Many consider this score to be a stronger indicator 4  (link resides outside ibm.com) of long-term customer satisfaction and a more valuable statistic as high NPS means more positive word-of-mouth.

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Customer service is often treated as part of the customer experience. Both focus on driving customer satisfaction, so what are the key differences? And why do both matter for your business?

Bradesco started looking for a way to increase the speed of service and also improve the level of personalization for each client.

Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

Organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy.

Get a glimpse into the art of chatbot conversation design1, with 4 unique storylines to choose from.

IBM watsonx Assistant helps organizations provide better customer experiences with an AI chatbot that understands the language of the business, connects to existing customer care systems, and deploys anywhere with enterprise security and scalability. watsonx Assistant automates repetitive tasks and uses machine learning to resolve customer support issues quickly and efficiently.

All links reside outside ibm.com

1 What is customer service? , Salesforce, August 2023 2   Experience-led growth: A new way to create value , McKinsey, 23, March 2023 3 The State of Organizations 2023 , McKinsey, 2023 4  CSAT versus NPS: similarities and differences , Survey Monkey