creative problem solving sample questions

9 Creative Problem Solving Examples to Solve Real Interview Questions

Jane Ng • 11 Jan 2024 • 8 min read

Are you preparing for an interview where you’ll need to demonstrate your creative problem solving skills? Being able to think on your feet and discuss real examples of innovative issue resolution is a key strength many employers seek.

To get a deeper understanding of this skill and prepare for related interview questions, let’s dive into creative problem solving examples in today’s post.

From questions about approaching challenges in a methodical way to those asking you to describe an unconventional solution you proposed, we’ll cover a range of common problem solving-focused interview topics.

Table of Contents

What is creative problem solving, benefits of having creative problem solving skills, #1. how do you approach a new problem or challenge , #2. what radical new or different ways to approach a challenge, #3. can you give an example of a time when you came up with a creative solution to a problem, #4. can you recall a time you successfully managed a crisis, #5. can you name three common barriers to creativity and how you overcome each of them, #6. have you ever had to solve a problem but didn’t have all the necessary information about it before and what have you done, #7. what do you do when it seems impossible to find the right solution to a problem, #8. how do you know when to deal with the problem yourself or ask for help , #9. how do you stay creative, tips to improve your creative problem solving skills, final thoughts, frequently asked questions, more tips with ahaslides.

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As the name implies, Creative Problem Solving is a process of creating unique and innovative solutions to problems or challenges. It requires coming up with out-of-the-box ideas instead of the traditional way of doing things. It involves a combination of thinking differently, figuring out what’s best, seeing things from different angles, and seizing new opportunities or generating ideas.

And remember, the goal of creative problem solving is to find practical, effective, and unique solutions that go beyond conventional (and sometimes risky, of course).

Need more creative problem solving examples? Continue reading!

As a candidate, having creative problem solving skills can bring several benefits, including:

• Increase employability: Employers are looking for individuals who aren’t stuck in a rut but can think critically, solve problems, and come up with creative solutions—things that work more efficiently, and save more time and effort. Showing off your skills can make you a more attractive candidate and increase your chances of getting hired.
• Improve decision-making: They help you to approach problems from different angles and make better decisions.
• Increase adaptability : The ability to find creative solutions can help you adapt to change and tackle new challenges effectively.
• Improve performance: Solving problems in innovative ways can lead to increased productivity, performance, and efficiency.

In the explosive growth of generative AI world, it’s considered one of the most important soft skills for employees. Head to the next part to see problem solving interview questions with answers👇

9 Creative Problem Solving Interview Questions and Answers

Here are some creative problem solving examples of interview questions, along with sample answers:

This is the time when you should show the interviewer your way of doing, your way of thinking. 

Example answer: “I start by gathering information and understanding the problem thoroughly. I then brainstorm potential solutions and consider which ones have the most potential. I also think about the potential risks and benefits of each solution. From there, I select the best solution and create a plan of action to implement it. I continuously evaluate the situation and make adjustments as needed until the problem is solved.”

This question is a harder version of the previous one. It requires innovative and unique solutions to a challenge. The interviewer wants to see if you can have different approaches to problem-solving. It’s important to remember that not necessarily giving the best answer but showing your ability to think creatively and generate new ideas.

Example answer: “A completely different way to approach this challenge could be to collaborate with a company or organization outside of our industry. This could provide a fresh perspective and ideas. Another approach might be to involve employees from different departments in the problem-solving process, which can lead to cross-functional solutions and bring in a wide range of ideas and perspectives and more diverse points.”

The interviewer needs more concrete proof or examples of your creative problem-solving skills. So answer the question as specifically as possible, and show them specific metrics if available.

Sample answer: “I’m running a marketing campaign, and we’re having a hard time engaging with a certain target audience. I was thinking about this from a different perspective and came up with an idea. The idea was to create a series of interactive events so that the customers could experience our products uniquely and in a fun way. The campaign was a huge success and exceeded its goals in terms of engagement and sales.”

Interviewers want to see how you handle high-pressure situations and solve problems effectively.

Example answer: “When I was working on a project, and one of the key members of the team was suddenly unavailable because of an emergency. This put the project at risk of being delayed. I quickly assessed the situation and made a plan to reassign tasks to other team members. I also communicated effectively with the client to ensure they were aware of the situation and that we were still on track to meet our deadline. Through effective crisis management, we were able to complete the project tasks on time and without any major hitches.”

This is how the interviewer gauges your perspective and sets you apart from other candidates.

Example answer:   “Yes, I can identify three common barriers to creativity in problem solving. First, the fear of failure can prevent individuals from taking risks and trying new ideas. I overcome this by accepting failure as a learning opportunity and encouraging myself to experiment with new ideas.

Second, limited resources such as time and finances can reduce creativity. I overcome this by prioritizing problem-solving in my schedule and finding the best cost-effective tools and methods. Lastly, a lack of inspiration can hinder creativity. To overcome this, I expose myself to new experiences and environments, try new hobbies, travel, and surround myself with people with different perspectives. I also read about new ideas and tools, and keep a journal to record my thoughts and ideas.”

Having to deal with a “sudden” problem is a common situation you will encounter in any work environment. Employers want to know how you deal with this inconvenience reasonably and effectively.

Example answer:   “ In such cases, I proactively reach out and gather information from different sources to better understand the situation. I talk to stakeholders, research online, and use my experience and knowledge to fill in any gaps. I also asked clarifying questions about the problem and what information was missing. This allows me to form a holistic view of the problem and work towards finding a solution, even when complete information is not available.”

Employers are looking for candidates problem solving, creativity, and critical thinking skills. The candidate’s answers can also reveal their problem-solving strategies, thinking ability, and resilience in the face of challenges.

Example answer:   “When I have to face a problem that I can’t seem to solve, I take a multi-step approach to overcome this challenge. Firstly, I try to reframe the problem by looking at it from a different angle, which can often lead to new ideas and insights. Secondly, I reach out to my colleagues, mentors, or experts in the field for their perspectives and advice. Collaborating and brainstorming with others can result in new solutions.

Thirdly, I take a break, by stepping away from it and doing something completely different to clear my mind and gain a new perspective. Fourthly, I revisit the problem with a fresh mind and renewed focus. Fifthly, I consider alternative solutions or approaches, trying to keep an open mind and explore unconventional options. Finally, I refine the solution and test it to guarantee it meets the requirements and effectively solves the problem. This process allows me to find creative and innovative solutions, even when the problem seems difficult to solve.”

In this question, the interviewer wants to get a clearer picture of your ability to assess situations, be flexible when solving problems, and make sure you can work independently as well as in a team.

Example answer: “I would assess the situation and determine if I have the skills, knowledge, and resources needed to solve the problem effectively. If the problem is complex and beyond my ability, I will seek help from a colleague or supervisor. However, if I can afford it and deal with the problem effectively, I’ll take it on and handle it myself. However, my ultimate goal is still to find the best solution to the problem on time. “

If you’re working in creative fields, a lot of interviewer will ask this question since it’s a common problem to have “creative block” among working professionals. They would therefore want to know different methods you had done to go back to the flow.

Example answer: “I immerse myself in broad subjects to spark new connections. I read widely, observe different industries, and expose myself to art/music for perspective. I also brainstorm regularly with diverse groups because other viewpoints fuel my creativity. And I maintain a record of ideas—even far-fetched ones—because you never know where innovations may lead. An eclectic approach helps me solve problems in novel yet practical ways.”

Here are some tips to help your creative problem-solving skills:

• Practice active listening and observation: Pay attention to the details around you and actively listen to what others are saying.
• Broaden your perspective: Seek out new experiences and information that can expand your thinking and help you approach problems from new angles.
• Teamwork: Working with others can lead to diverse perspectives and help you generate more creative solutions.
• Stay curious: Keep asking questions to maintain a curious and open-minded attitude.
• Use visualization and mind mapping: These tools can help you see problems in a new light and think about potential solutions in a more organized manner.
• Take care of mental health: Taking breaks and engaging in relaxing activities can help you stay refreshed and avoid burnout.
• Embrace failure: Don’t be afraid to try new ways and experiment with different solutions, even if they don’t work out.

Hopefully, this article has provided helpful creative problem solving examples and prepared you well to score points with the recruiters. If you want to improve your’s creative problem-solving skills, it’s important to embrace a growth mindset, accept failure, think creatively, and collaborate with others.

And don’t forget to be creative with AhaSlides public templates library !

What is a good example of problem-solving for interview?

When you answer the interviewer’s question, make sure to use this approach: clearly defining the problem, gathering relevant data, analyzing causes, proposing a creative solution, tracking impacts, and quantifying the results.

What is a creative approach to problem solving?

Defer judgment. When brainstorming ideas, don’t immediately dismiss any suggestions no matter how strange they may seem. Wild ideas can sometimes lead to breakthrough solutions.

A writer who wants to create practical and valuable content for the audience

More from AhaSlides

15 Creative Problem Solving Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position where Creative Problem Solving skills will be used.

Creative problem solving is a process for approaching problems in a creative way. It involves looking at the problem from different angles and coming up with new and innovative solutions.

If you’re applying for a job that requires creative problem solving, you can expect to be asked interview questions that assess your ability to think outside the box. In this guide, we’ll provide some sample creative problem solving interview questions and answers to help you prepare for your next job interview.

• What is creative problem solving?
• Can you explain what a brainstorming session is and why it’s useful?
• Can you describe the steps involved in an SCAMPER technique?
• How do you use creativity to solve problems?
• Why are mind maps so popular for problem-solving?
• Can you give me some examples of how you would apply design thinking to solve a real-world business problem?
• Can you name three common barriers to creativity and discuss ways to overcome each one?
• What are some ways to ensure that your team doesn’t get stuck on a single idea or concept when trying to come up with new ideas?
• Can you tell me about a time when you were able to successfully persuade someone to see things your way at work?
• Do you think there’s any benefit to taking risks, even if they don’t always pay off?
• When have you been innovative in your career?
• What steps can be taken to encourage innovation in our company?
• What are some examples of problems that could not be solved using conventional techniques but were solved by creative thinkers?
• What are the differences between creativity and innovation? Which one is more important?
• What steps should we take as a company to promote creativity among our employees?

1. What is creative problem solving?

This question is an opportunity to show your interviewer that you understand the importance of creative problem solving and how it can be used in a work environment. You can answer this question by defining what creative problem solving is, explaining why it’s important and giving examples of how you’ve used it in past roles.

Example: “Creative problem solving is a process where I use my creativity to find solutions to problems or challenges. In my last role as a graphic designer, I had to solve many different types of problems for clients. For example, one client wanted their logo to have a specific color scheme but didn’t want to change their current branding. I was able to come up with several ideas for them until they found one that worked.”

2. Can you explain what a brainstorming session is and why it’s useful?

Brainstorming is a common method of creative problem solving. It’s important to show that you know how to use brainstorming effectively in your work and can explain it to others.

Example: “Brainstorming is when a group of people come together to generate ideas for a project or task. The goal of a brainstorming session is to generate as many ideas as possible, even if they’re not practical or realistic. Brainstorming sessions are useful because they help me think outside the box and generate new ideas I might not have thought of on my own.”

3. Can you describe the steps involved in an SCAMPER technique?

This question is a great way to test your knowledge of the creative problem-solving process. It also allows you to demonstrate how you apply these steps in your work.

Example: “The SCAMPER technique is an acronym that stands for Substitute, Combine, Adapt, Modify, Put to other uses and Eliminate. This method helps me identify possible solutions when I’m stuck on a project or task. For example, if I can’t think of a solution to a problem, I’ll use the SCAMPER technique to help me brainstorm ideas. In my last role, I used this method to come up with new ways to display products at the store.”

4. How do you use creativity to solve problems?

This question can help the interviewer understand how you approach challenges and use your creativity to solve problems. Use examples from previous work experiences or personal projects that show how you used creative problem-solving skills to achieve a goal, overcome an obstacle or complete a task.

Example: “I find that I’m most productive when I have some time to think about a project before starting it. In my last role as a graphic designer, I had a client who needed a logo for their new business but didn’t know what they wanted. I scheduled a meeting with them where we discussed their company’s goals and values. Then, I took a few days to sketch out ideas based on our conversation. When I presented the sketches to the client, they were able to choose one right away.”

5. Why are mind maps so popular for problem-solving?

This question is a great way to show your knowledge of creative problem-solving techniques. Mind maps are popular because they allow you to organize information visually, which can help you see connections between ideas and concepts more easily. You should explain how mind maps work and why they’re beneficial in solving problems.

Example: “Mind maps are very useful for organizing thoughts and ideas. They allow me to create a visual representation of the problem I’m trying to solve. This helps me understand the issue better and find solutions that might not be obvious at first glance. In my last role, I used mind maps to brainstorm new marketing strategies for our company’s website. After creating several different mind maps, I was able to come up with some unique ideas that helped us increase sales by 10%.”

6. Can you give me some examples of how you would apply design thinking to solve a real-world business problem?

This question is a great way to show your interviewer that you have the skills and experience needed to succeed in their company. When answering this question, it can be helpful to provide examples of how you used design thinking to solve problems at previous companies or with clients.

Example: “At my last job, I was working on a project for a client who wanted to create an app that would help them manage their finances. The first step I took was to research what other apps were available to do this task. After researching several different apps, I found one that had all of the features our client wanted but wasn’t as user-friendly as they wanted. So, I created a plan to redesign the app so that it could meet both needs.”

7. Can you name three common barriers to creativity and discuss ways to overcome each one?

This question is a great way to assess your problem-solving skills and ability to work through challenges. It also shows the interviewer that you can be innovative in your thinking.

Example: “There are three common barriers to creativity, which include fear of failure, lack of confidence and not having enough time. Fear of failure is something I’ve overcome by reminding myself that it’s okay to make mistakes as long as I learn from them. To help build my confidence, I remind myself that I am creative and capable of solving problems. As for not having enough time, I find that prioritizing tasks helps me get more done in less time.”

8. What are some ways to ensure that your team doesn’t get stuck on a single idea or concept when trying to come up with new ideas?

This question can help the interviewer get a better idea of how you approach creative problem solving and your ability to lead others through this process. Your answer should show that you know how to encourage creativity in your team members while also helping them move beyond their initial ideas.

Example: “I find it helpful to remind my team members that we’re not looking for one solution, but rather many solutions to our problems. This helps us avoid getting stuck on any single idea or concept because we know there are other options out there. I also like to make sure everyone has an opportunity to contribute to the discussion so that no one feels left out or ignored. This can help ensure that we don’t overlook any great ideas.”

9. Can you tell me about a time when you were able to successfully persuade someone to see things your way at work?

This question can give the interviewer insight into your ability to communicate with others and influence their opinions. Use examples from previous work experiences where you successfully persuaded someone or a group of people to agree with your point of view, or when you were able to convince someone to change their mind about something.

Example: “At my last job, I was working on a project that required input from several different departments within our company. One department in particular wasn’t very receptive to my ideas for the project and kept rejecting my suggestions. I decided to meet with the head of the department one-on-one to discuss my ideas further. After listening to me explain my reasoning behind my suggestions, she agreed to implement some of my ideas into her department’s portion of the project.”

10. Do you think there’s any benefit to taking risks, even if they don’t always pay off?

Employers want to know that you’re willing to take risks and try new things, even if they don’t always work out. This question can help them understand your perspective on risk-taking and how you handle failure. In your answer, explain what you think the benefits of taking risks are and share a time when you took a risk and it paid off.

Example: “I definitely think there’s value in taking risks. I’ve seen many situations where people were afraid to try something new or different because they didn’t want to fail. When we only do things that we know will succeed, we miss out on opportunities for growth and innovation.

In my last role, I was tasked with creating a new social media campaign for our company. I knew that I wanted to use humor as part of the campaign but wasn’t sure exactly how to incorporate it into our brand voice. I decided to take a risk and create a video that used humor to promote one of our products. It ended up being very successful and helped us reach a wider audience.”

11. When have you been innovative in your career?

Employers ask this question to see if you have the ability to come up with new ideas and implement them. They want to know that you can use your creativity in a way that benefits their company. When answering this question, think of an example from your previous job or one from school. Explain what led you to be innovative and how it helped you succeed.

Example: “In my last position as a graphic designer, I was tasked with creating a logo for a client’s website. After looking at some of the other logos they had, I noticed that many were very similar. I decided to create a logo that would stand out more than others. I used bright colors and geometric shapes to make it unique. The client loved it, and we ended up using it on all of their marketing materials.”

12. What steps can be taken to encourage innovation in our company?

This question can help the interviewer determine your understanding of how to encourage innovation in a workplace. Use examples from your previous experience or discuss strategies you would use if you were hired for this role.

Example: “In my last position, I was tasked with creating new marketing campaigns that would increase sales and customer satisfaction. To do so, I met with different departments within the company to learn more about their goals and objectives. This helped me create a campaign that appealed to multiple audiences and increased sales by 10% during its first month. I also implemented a system where employees could submit ideas for improvement, which led to even more growth.”

13. What are some examples of problems that could not be solved using conventional techniques but were solved by creative thinkers?

This question is a great way to show your interviewer that you have the ability to think outside of the box and come up with unique solutions. When answering this question, it can be helpful to provide specific examples from your own experience or research some famous cases where creative thinking led to breakthroughs in technology or science.

Example: “In my previous role as an art director, I worked on a campaign for a new type of dog food. The client wanted to target millennials who were looking for healthy alternatives to traditional pet foods. After conducting extensive market research, we found that many millennial pet owners were using human-grade ingredients to make their own homemade meals for their pets. We decided to create a campaign that would encourage people to buy our dog food so they could use it to make their own homemade meals for their dogs.”

14. What are the differences between creativity and innovation? Which one is more important?

This question is a great way to test your knowledge of the two terms and how they relate. It also allows you to show that you understand which one is more important in business.

Example: “Creativity and innovation are both very important, but I would say creativity is more important because it’s what leads to innovation. Creativity is the ability to come up with new ideas or solutions to problems. Innovation is when someone takes an idea and makes it into something useful. For example, if someone had an idea for a new type of phone case, they could then make it into reality by innovating.”

15. What steps should we take as a company to promote creativity among our employees?

This question can help the interviewer determine how you might apply your creativity to benefit a company. Use examples from previous work experiences or describe what steps you would take if you were in charge of implementing a creative culture at your workplace.

Example: “I think it’s important for companies to provide their employees with opportunities to be creative, such as by offering training and resources that support innovation. I also believe that managers should encourage their teams to share ideas and feedback so everyone has an opportunity to contribute. Another way to promote creativity is through collaboration between departments. For example, when I worked on my team’s annual marketing campaign, we invited other departments like sales and customer service to brainstorm ideas with us.”

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Top 20 Problem Solving Interview Questions (Example Answers Included)

Mike Simpson 0 Comments

By Mike Simpson

When candidates prepare for interviews, they usually focus on highlighting their leadership, communication, teamwork, and similar crucial soft skills . However, not everyone gets ready for problem-solving interview questions. And that can be a big mistake.

Problem-solving is relevant to nearly any job on the planet. Yes, it’s more prevalent in certain industries, but it’s helpful almost everywhere.

Regardless of the role you want to land, you may be asked to provide problem-solving examples or describe how you would deal with specific situations. That’s why being ready to showcase your problem-solving skills is so vital.

If you aren’t sure who to tackle problem-solving questions, don’t worry, we have your back. Come with us as we explore this exciting part of the interview process, as well as some problem-solving interview questions and example answers.

What Is Problem-Solving?

When you’re trying to land a position, there’s a good chance you’ll face some problem-solving interview questions. But what exactly is problem-solving? And why is it so important to hiring managers?

Well, the good folks at Merriam-Webster define problem-solving as “the process or act of finding a solution to a problem.” While that may seem like common sense, there’s a critical part to that definition that should catch your eye.

What part is that? The word “process.”

In the end, problem-solving is an activity. It’s your ability to take appropriate steps to find answers, determine how to proceed, or otherwise overcome the challenge.

Being great at it usually means having a range of helpful problem-solving skills and traits. Research, diligence, patience, attention-to-detail , collaboration… they can all play a role. So can analytical thinking , creativity, and open-mindedness.

But why do hiring managers worry about your problem-solving skills? Well, mainly, because every job comes with its fair share of problems.

While problem-solving is relevant to scientific, technical, legal, medical, and a whole slew of other careers. It helps you overcome challenges and deal with the unexpected. It plays a role in troubleshooting and innovation. That’s why it matters to hiring managers.

How to Answer Problem-Solving Interview Questions

Okay, before we get to our examples, let’s take a quick second to talk about strategy. Knowing how to answer problem-solving interview questions is crucial. Why? Because the hiring manager might ask you something that you don’t anticipate.

Problem-solving interview questions are all about seeing how you think. As a result, they can be a bit… unconventional.

These aren’t your run-of-the-mill job interview questions . Instead, they are tricky behavioral interview questions . After all, the goal is to find out how you approach problem-solving, so most are going to feature scenarios, brainteasers, or something similar.

So, having a great strategy means knowing how to deal with behavioral questions. Luckily, there are a couple of tools that can help.

First, when it comes to the classic approach to behavioral interview questions, look no further than the STAR Method . With the STAR method, you learn how to turn your answers into captivating stories. This makes your responses tons more engaging, ensuring you keep the hiring manager’s attention from beginning to end.

Now, should you stop with the STAR Method? Of course not. If you want to take your answers to the next level, spend some time with the Tailoring Method , too.

With the Tailoring Method, it’s all about relevance. So, if you get a chance to choose an example that demonstrates your problem-solving skills, this is really the way to go.

We also wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview. After all, hiring managers will often ask you more generalized interview questions!

Click below to get your free PDF now:

Get Our Job Interview Questions & Answers Cheat Sheet!

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Top 3 Problem-Solving-Based Interview Questions

Alright, here is what you’ve been waiting for: the problem-solving questions and sample answers.

While many questions in this category are job-specific, these tend to apply to nearly any job. That means there’s a good chance you’ll come across them at some point in your career, making them a great starting point when you’re practicing for an interview.

So, let’s dive in, shall we? Here’s a look at the top three problem-solving interview questions and example responses.

1. Can you tell me about a time when you had to solve a challenging problem?

In the land of problem-solving questions, this one might be your best-case scenario. It lets you choose your own problem-solving examples to highlight, putting you in complete control.

When you choose an example, go with one that is relevant to what you’ll face in the role. The closer the match, the better the answer is in the eyes of the hiring manager.

EXAMPLE ANSWER:

“While working as a mobile telecom support specialist for a large organization, we had to transition our MDM service from one vendor to another within 45 days. This personally physically handling 500 devices within the agency. Devices had to be gathered from the headquarters and satellite offices, which were located all across the state, something that was challenging even without the tight deadline. I approached the situation by identifying the location assignment of all personnel within the organization, enabling me to estimate transit times for receiving the devices. Next, I timed out how many devices I could personally update in a day. Together, this allowed me to create a general timeline. After that, I coordinated with each location, both expressing the urgency of adhering to deadlines and scheduling bulk shipping options. While there were occasional bouts of resistance, I worked with location leaders to calm concerns and facilitate action. While performing all of the updates was daunting, my approach to organizing the event made it a success. Ultimately, the entire transition was finished five days before the deadline, exceeding the expectations of many.”

2. Describe a time where you made a mistake. What did you do to fix it?

While this might not look like it’s based on problem-solving on the surface, it actually is. When you make a mistake, it creates a challenge, one you have to work your way through. At a minimum, it’s an opportunity to highlight problem-solving skills, even if you don’t address the topic directly.

When you choose an example, you want to go with a situation where the end was positive. However, the issue still has to be significant, causing something negative to happen in the moment that you, ideally, overcame.

“When I first began in a supervisory role, I had trouble setting down my individual contributor hat. I tried to keep up with my past duties while also taking on the responsibilities of my new role. As a result, I began rushing and introduced an error into the code of the software my team was updating. The error led to a memory leak. We became aware of the issue when the performance was hindered, though we didn’t immediately know the cause. I dove back into the code, reviewing recent changes, and, ultimately, determined the issue was a mistake on my end. When I made that discovery, I took several steps. First, I let my team know that the error was mine and let them know its nature. Second, I worked with my team to correct the issue, resolving the memory leak. Finally, I took this as a lesson about delegation. I began assigning work to my team more effectively, a move that allowed me to excel as a manager and help them thrive as contributors. It was a crucial learning moment, one that I have valued every day since.”

3. If you identify a potential risk in a project, what steps do you take to prevent it?

Yes, this is also a problem-solving question. The difference is, with this one, it’s not about fixing an issue; it’s about stopping it from happening. Still, you use problem-solving skills along the way, so it falls in this question category.

If you can, use an example of a moment when you mitigated risk in the past. If you haven’t had that opportunity, approach it theoretically, discussing the steps you would take to prevent an issue from developing.

“If I identify a potential risk in a project, my first step is to assess the various factors that could lead to a poor outcome. Prevention requires analysis. Ensuring I fully understand what can trigger the undesired event creates the right foundation, allowing me to figure out how to reduce the likelihood of those events occurring. Once I have the right level of understanding, I come up with a mitigation plan. Exactly what this includes varies depending on the nature of the issue, though it usually involves various steps and checks designed to monitor the project as it progresses to spot paths that may make the problem more likely to happen. I find this approach effective as it combines knowledge and ongoing vigilance. That way, if the project begins to head into risky territory, I can correct its trajectory.”

17 More Problem-Solving-Based Interview Questions

In the world of problem-solving questions, some apply to a wide range of jobs, while others are more niche. For example, customer service reps and IT helpdesk professionals both encounter challenges, but not usually the same kind.

As a result, some of the questions in this list may be more relevant to certain careers than others. However, they all give you insights into what this kind of question looks like, making them worth reviewing.

Here are 17 more problem-solving interview questions you might face off against during your job search:

• How would you describe your problem-solving skills?
• Can you tell me about a time when you had to use creativity to deal with an obstacle?
• Describe a time when you discovered an unmet customer need while assisting a customer and found a way to meet it.
• If you were faced with an upset customer, how would you diffuse the situation?
• Tell me about a time when you had to troubleshoot a complex issue.
• Imagine you were overseeing a project and needed a particular item. You have two choices of vendors: one that can deliver on time but would be over budget, and one that’s under budget but would deliver one week later than you need it. How do you figure out which approach to use?
• Your manager wants to upgrade a tool you regularly use for your job and wants your recommendation. How do you formulate one?
• A supplier has said that an item you need for a project isn’t going to be delivered as scheduled, something that would cause your project to fall behind schedule. What do you do to try and keep the timeline on target?
• Can you share an example of a moment where you encountered a unique problem you and your colleagues had never seen before? How did you figure out what to do?
• Imagine you were scheduled to give a presentation with a colleague, and your colleague called in sick right before it was set to begin. What would you do?
• If you are given two urgent tasks from different members of the leadership team, both with the same tight deadline, how do you choose which to tackle first?
• Tell me about a time you and a colleague didn’t see eye-to-eye. How did you decide what to do?
• Describe your troubleshooting process.
• Tell me about a time where there was a problem that you weren’t able to solve. What happened?
• In your opening, what skills or traits make a person an exceptional problem-solver?
• When you face a problem that requires action, do you usually jump in or take a moment to carefully assess the situation?
• When you encounter a new problem you’ve never seen before, what is the first step that you take?

Putting It All Together

At this point, you should have a solid idea of how to approach problem-solving interview questions. Use the tips above to your advantage. That way, you can thrive during your next interview.

FREE : Job Interview Questions & Answers PDF Cheat Sheet!

Download our " Job Interview Questions & Answers PDF Cheat Sheet " that gives you word-for-word sample answers to some of the most common interview questions including:

• What Is Your Greatest Weakness?
• What Is Your Greatest Strength?
• Tell Me About Yourself
• Why Should We Hire You?

Click Here To Get The Job Interview Questions & Answers Cheat Sheet

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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25 Powerful Creative Problem Solving Questions You Can Use for Any Challenge

January 19, 2016 by adminsmartstrm

Asking powerful questions can be a highly effective method for enhancing group discovery and creative problem solving. The right question, asked at the appropriate moment, can transform the unknown into new understanding, simplify complex issues, stimulate leaps in imagination, shift a group out of the doldrums, and quickly refocus efforts that have veered off onto unproductive tangents.

Effective questions are typically simple, concise, and easy to understand; they are also intentionally provocative to prompt a group to think, imagine, reflect, and challenge any pre-existing assumptions, beliefs, and conventional thinking.

Here are twenty-five effective creative problem solving questions you can ask when tackling virtually any challenge. Questions like these will help you stimulate your group’s imagination, and allow them to generate a wider range of fresh, innovative ideas.

“What is the simplest, most obvious solution to this challenge?”

“What are three other ways to approach this challenge?”

“If all limitations were removed, what could we do?”

“If we knew we couldn’t fail, what would we try?”

“Let’s quickly free-associate all the things that __(subject)__ reminds us of.”

“What else is similar to/different from this?”

“What is the most audacious thing we can do, say, or imagine?”

“What would Apple, Google, or Nike do in this situation?”

“What haven’t we considered yet?”

“What’s the single most important thing to focus on here?”

“What are some radically new or different ways to approach this challenge?”

“What idea(s) can we push even further?”

“What possibilities have we missed or not considered yet?”

“What if we…?”

“What can we simplify, combine, reverse, modify, or eliminate?”

“If we dug deeper, what would we discover?”

“How would a five-year-old solve this challenge?”

“What opportunities haven’t we recognized or taken advantage of yet?”

“Where is there an unmet need we can fulfill?”

“How would they solve this challenge fifty years in the future?”

“What are some of the worst ideas we can think of?” (Pause for answers, then ask…) “How can we reverse them to find the seeds of a good idea?”

“How can we take this wild idea and make it more practical?”

“What do our customers really want, need, or desire?”

“What would an insanely great idea or solution look like?”

“In what ways can we turn this challenge into a golden opportunity?”

Tip: Create a “cheat sheet” of great questions

If you prepare a list of provocative, “ready-to-go” questions before your next meeting or brainstorm session , you can significantly improve your leadership performance. A questioning “cheat sheet” will not only provide you with greater peace of mind, but also help keep the momentum of your meeting or session flowing in a positive direction. With a series of prepared questions at the ready, you will never be at a loss for a question to ask.  

Excerpt from the book,  SmartStorming: The Game-Changing Process for Generating Bigger, Better Ideas .

Top 20 Creative Thinking Interview Questions & Answers

Master your responses to Creative Thinking related interview questions with our example questions and answers. Boost your chances of landing the job by learning how to effectively communicate your Creative Thinking capabilities.

Creative thinking is the lifeblood of innovation and problem-solving across all industries. It’s an invaluable skill set that enables professionals to devise solutions that are not only effective but also often groundbreaking. Whether you’re a designer seeking to revolutionize user experience, a marketer crafting an unforgettable campaign, or an engineer solving complex technical issues, your ability to think outside the box can make all the difference.

This article delves into the importance of creative thinking in the professional world and how it can be harnessed during interviews to demonstrate your unique approach to challenges. We’ll explore various interview questions designed to assess your creative thinking skills and provide guidance on how to articulate your responses in ways that will captivate and convince potential employers of your innovative mindset.

Common Creative Thinking Interview Questions

1. how would you overcome a creative block when tasked with an urgent project.

Facing creative blocks is an inevitable part of any job that requires innovation and problem-solving. When asked about overcoming such obstacles, it’s important to discuss specific strategies you’ve used to push through these challenges. Highlight your resilience and resourcefulness, emphasizing how you meet tight deadlines without sacrificing the quality of your work.

To respond, candidates should outline their strategies for reigniting creativity, which might include changing their environment, seeking new sources of inspiration, or breaking the project into manageable pieces to avoid overwhelm. Discussing past experiences where these methods were successfully employed can demonstrate practical application and effectiveness. It’s also beneficial to acknowledge the importance of taking short breaks to clear the mind and to approach the problem from a fresh perspective when returning to the task.

Example: “ When faced with a creative block on an urgent project, I employ a multifaceted approach to rekindle my creative process. Initially, I shift my environment or context, as a change of scenery often stimulates new perspectives. This could be as simple as moving to a different workspace or taking a brief walk. Concurrently, I break down the project into smaller, more digestible components, which makes the task less daunting and helps to pinpoint where the block might be occurring.

In addition, I seek out fresh sources of inspiration, such as reviewing relevant case studies, exploring creative works in the same domain, or engaging in brainstorming sessions with peers to gain different viewpoints. Interspersed with these efforts, I take short, deliberate breaks. These pauses are crucial for mental reset, allowing subconscious processing to occur. This technique has consistently proven effective, enabling me to return to the project with renewed energy and novel ideas that drive the project to completion within tight deadlines.”

2. Describe a situation where your unconventional idea significantly benefited a project.

When prompted to discuss your creative thinking, focus on how you’ve brought fresh perspectives to past challenges. Share examples that illustrate your ability to think outside the box and take calculated risks, showcasing the tangible impact of your unique problem-solving methods on projects.

When responding to this question, recount a specific instance where your creative thinking was instrumental. Detail the problem or project at hand, the unconventional idea you had, how you convinced others to embrace this approach, the steps taken to implement it, and the positive outcomes that resulted. Emphasize the thought process behind your idea, the challenges you faced, and how the success of the project was measured. This response should highlight your creativity, your problem-solving skills, and your ability to persuade and lead a team toward innovation.

Example: “ In a project aimed at enhancing user engagement for a digital platform, conventional wisdom suggested refining existing features. However, I proposed a radical approach: to gamify the user experience by introducing interactive, reward-based challenges. Skepticism was natural among the team, as this idea deviated from the industry norm and required a significant pivot in our development strategy.

To convince the team, I presented data on user behavior that indicated a desire for more interactive elements, alongside case studies where gamification had led to increased engagement in similar platforms. Once the team was on board, we meticulously integrated gamification elements without disrupting the core functionality. The result was a 30% increase in daily active users and a notable uptick in session duration, validating the effectiveness of the unconventional idea. This success was measured against our key performance indicators, which included user retention rates and average session times, both of which saw substantial improvement post-implementation.”

3. What strategies do you employ to foster creativity in a team setting?

Discussing your role in fostering team creativity, emphasize your leadership skills in guiding a team through the creative process. Explain how you create an environment that encourages risk-taking and collaboration, ensuring that all ideas are considered and the best ones are pursued.

When responding to this question, it’s important to highlight specific techniques or exercises you’ve used in the past, such as brainstorming sessions, design thinking workshops, or team-building activities that encourage out-of-the-box thinking. Explain how you create an atmosphere where team members feel comfortable sharing unconventional ideas and how you manage the dynamics of a team to avoid groupthink. Share examples of how you have successfully led a team to a creative solution and the impact it had on the project or the organization.

Example: “ To foster creativity in a team setting, I employ a blend of structured and open-ended strategies. I initiate with design thinking workshops, which provide a framework for problem-solving that encourages divergent thinking followed by convergent decision-making. This approach ensures that a wide array of ideas are explored before honing in on the most viable solutions.

I also cultivate an environment where risk-taking is encouraged and failure is seen as a stepping stone to innovation. This atmosphere is critical for team members to feel safe in proposing unconventional ideas without fear of ridicule or reprimand. To combat groupthink, I introduce exercises such as ‘worst possible idea’ sessions, where team members deliberately think of the least effective solutions. This paradoxically frees their minds and often leads to the discovery of creative and effective strategies. By implementing these techniques, I have led teams to develop novel solutions that have significantly enhanced project outcomes and, by extension, delivered substantial value to the organization.”

4. Share an example of how you’ve incorporated feedback into a creative process that fundamentally changed the outcome.

Feedback is a crucial component of the creative process. Describe how you handle input from others and integrate it to transform your work significantly. Stress your openness to criticism and your ability to collaborate, showing that you view creativity as a dynamic and collective endeavor.

When responding, candidates should select a powerful example where feedback led to a major pivot in their project. They should articulate the original vision, the critical feedback received, and the steps taken to incorporate this feedback. The focus should be on the thought process and the rationale for the changes made, demonstrating an ability to use feedback constructively to enhance the creative outcome. The story should conclude with the impact of these changes, ideally highlighting improved results or reception that validates the decision to embrace and act on the feedback received.

Example: “ In a recent project, I was tasked with developing a marketing campaign that aimed to resonate with a young, tech-savvy audience. My original concept centered around leveraging popular social media trends to create a series of interactive ads. However, upon presenting the initial mock-ups, the feedback I received highlighted a disconnect; the trends I had chosen were on the decline, risking the campaign’s relevance and impact.

Taking this feedback into account, I conducted a deeper analysis of emerging trends and digital behaviors within the target demographic. This led to a strategic pivot from using existing trends to creating a novel challenge that could itself become a trend. I designed an interactive, gamified experience that encouraged user-generated content, fostering a sense of community and ownership among participants. This approach not only aligned the campaign with the audience’s values of creativity and collaboration but also gave it the potential to go viral.

The reimagined campaign significantly outperformed the initial projections in terms of engagement and conversion rates. This experience underscored the importance of staying adaptable and receptive to feedback, as it can be a catalyst for innovation, transforming a good idea into a groundbreaking one.”

5. Can you recount a time when you had to sell an innovative concept to a skeptical audience?

Persuading others to buy into your creative ideas is as important as coming up with the ideas themselves. Share instances where you’ve successfully navigated doubt and resistance, demonstrating your communication skills and ability to influence others when proposing unconventional solutions.

When responding, share a specific example that highlights your creative process and the steps you took to bring others on board with your idea. Focus on the strategies you employed to address concerns and skepticism, how you tailored your pitch to your audience, and the outcome of your efforts. Demonstrating your ability to back your innovative ideas with data, storytelling, or a compelling narrative can show your proficiency in turning opposition into endorsement.

Example: “ Absolutely. On one occasion, I developed a concept for a cross-functional project that leveraged emerging technology to streamline our workflow. The innovative aspect was the integration of AI to automate certain decision-making processes, which initially met with resistance due to concerns over accuracy and job displacement.

To address this skepticism, I initiated a series of workshops where I presented case studies from other industries that had successfully implemented similar technology. I highlighted the data-driven benefits, such as increased efficiency and error reduction, and I also shared a detailed risk assessment that outlined mitigation strategies for potential issues. Furthermore, I crafted a narrative that positioned the AI as a tool to augment the team’s capabilities rather than replace them, emphasizing the value of their expertise in guiding and refining the AI’s output.

The turning point came when I proposed a phased pilot program that allowed for real-time feedback and adjustments. This approach not only demonstrated the tangible benefits of the concept but also involved the team directly in the innovation process, thereby increasing buy-in. The pilot was a success, leading to a full-scale roll-out and a significant improvement in project turnaround times, which ultimately earned the endorsement of the initially skeptical stakeholders.”

6. In what ways have you measured the success of a creative initiative?

Quantifying the impact of creative initiatives can be challenging. Explain how you evaluate the success of your ideas, balancing innovation with practical business objectives. Discuss your understanding of both qualitative and quantitative outcomes and how you ensure that your creative process aligns with the company’s goals.

When responding, candidates should highlight specific examples of creative projects they’ve undertaken, detailing the objectives, the strategies employed to achieve them, and the metrics or indicators used to measure success. It’s important to discuss both the expected and unexpected outcomes, and if possible, to demonstrate how feedback loops were integrated into the project to refine and improve the creative initiative over time. Quantifiable results, such as increased sales, engagement metrics, or cost savings, are compelling, but one should also mention qualitative successes such as improved brand perception or customer satisfaction.

Example: “ In measuring the success of a creative initiative, I’ve always aligned the metrics with the project’s primary objectives. For instance, in a campaign designed to boost brand awareness, I tracked engagement metrics such as shares, mentions, and organic reach. These quantitative indicators were complemented by sentiment analysis to gauge the shift in brand perception qualitatively. The increase in positive sentiment and brand-related discussions on social media platforms served as a testament to the initiative’s impact on brand perception.

Beyond the immediate metrics, I also considered the long-term effects on customer satisfaction and loyalty, which are less tangible but equally significant. Customer feedback surveys before and after the initiative provided insights into the improvement in customer satisfaction. Additionally, I monitored the retention rates and the frequency of repeat purchases to evaluate the initiative’s influence on customer loyalty. The integration of feedback loops allowed for real-time adjustments to the creative strategy, ensuring that the initiative remained dynamic and responsive to audience reception, ultimately driving a sustained increase in both sales and customer advocacy.”

7. Detail a scenario where you applied creative thinking to solve a complex problem.

Innovation is key to staying competitive. Describe how you approach challenges with originality and imagination, providing examples of effective solutions you’ve generated in tough situations where traditional methods were insufficient.

When responding to this question, recount a specific instance where you faced a challenging problem that required a novel approach. Describe the situation succinctly, outline the creative thought process you employed, the steps you took to implement your solution, and the end results. Emphasize how your creativity made a difference in the outcome and what you learned from the experience. Show enthusiasm for creative problem-solving and a willingness to take calculated risks to achieve success.

Example: “ In a project where traditional marketing strategies were failing to penetrate a saturated market, I recognized the need for a radical approach. I devised a strategy that hinged on reverse psychology. Instead of directly marketing the product, we created an exclusive community around a seemingly unrelated lifestyle concept that resonated with the target demographic. This community subtly integrated the product as an essential component of that lifestyle.

The implementation involved a series of high-engagement social media campaigns, interactive events, and influencer partnerships that didn’t sell the product but instead sold the lifestyle. The result was a significant increase in product demand, as it became a status symbol within the community. The campaign not only boosted sales by 30% within the first quarter but also established a loyal customer base that continued to grow organically. This experience reinforced the value of lateral thinking and the impact of psychological engagement in marketing strategies.”

8. What is your approach to balancing creativity with practical constraints, such as budget or timelines?

Balancing innovation with feasibility is a delicate task. Share how you navigate this tension, highlighting your problem-solving skills and ability to deliver unique solutions within the constraints of budget and time.

When responding, focus on specific methods you use to assess the scope of a project against its creative demands. Discuss how you prioritize tasks, allocate resources efficiently, and adjust your creative process to meet deadlines and budgetary limits. Share past experiences where you successfully balanced these elements, highlighting your ability to compromise without diluting the quality of the final product. It’s important to convey that your creativity is not just about having ideas but also about executing them in a practical, measurable way.

Example: “ In balancing creativity with practical constraints, I employ a methodical approach that starts with a thorough understanding of the project’s scope and limitations. I prioritize the core creative elements that will have the highest impact, ensuring they align with the strategic goals of the project. This involves breaking down the project into manageable components and assessing the resource allocation for each, which allows me to identify where creative efforts will be most effective.

When faced with tight budgets or deadlines, I leverage iterative design principles, focusing on rapid prototyping and continuous feedback to refine ideas without overextending resources. For instance, in a recent project, I faced a constrained budget that threatened the creative vision. By strategically using open-source tools and collaborating with cross-functional teams early in the process, I was able to innovate cost-effectively. This approach not only maintained the integrity of the creative concept but also brought the project in under budget and on schedule. My creativity thrives within these boundaries, as it pushes me to be resourceful and inventive in delivering high-quality results.”

9. Provide an instance where your creative solution did not work as intended and how you addressed it.

Setbacks are part of the creative journey. Discuss how you handle failures and pivot effectively, showcasing your capacity for self-reflection and your ability to manage the unexpected in dynamic work environments.

When responding, outline the situation briefly, focusing on the creative idea you implemented. Then, shift to the core of the question: the misstep. Acknowledge why the solution didn’t work, showing your ability to critically assess your own work. Conclude with the steps you took to address the failure, whether that involved tweaking your original idea or coming up with something entirely new. This will show your thought process, resilience, and the proactive measures you take when faced with challenges.

Example: “ In a project aimed at boosting user engagement, I devised an interactive gamification system that integrated seamlessly with our existing digital platform. The creative solution was grounded in the premise that users would be motivated by a rewards-based system to increase their interaction with the content. However, post-launch analytics indicated that the engagement metrics were not meeting the anticipated benchmarks.

Upon reviewing user feedback and engagement data, it became apparent that the complexity of the gamification system was a barrier rather than an incentive. Users found the system confusing, which led to a drop-off in participation. Recognizing this, I led a team to simplify the user interface, streamline the rules of engagement, and provide clearer guidance on how users could earn and redeem rewards. This pivot required a balance of maintaining the original creative vision while making it accessible and user-friendly. The revised system resulted in a marked improvement in user engagement, validating the importance of adaptability and user-centric design in creative problem-solving.”

10. When given complete freedom on a project, how do you decide which direction to take creatively?

Autonomy in creative projects requires a disciplined approach. Explain how you manage creative freedom, detailing your process for research, inspiration, and setting objectives to ensure alignment with strategic goals.

To respond effectively, candidates should discuss their process for generating ideas and making creative decisions, which might include brainstorming techniques, trend analysis, or historical research. They should also mention how they set parameters for themselves to stay focused and ensure the project aligns with the objectives at hand. It’s important to provide examples from past experiences that demonstrate a balance between creative exploration and goal-oriented decision-making, highlighting how they’ve successfully navigated the freedom to deliver results that resonate with the audience or meet the project’s requirements.

Example: “ When granted complete creative freedom, I initiate my process by immersing myself in comprehensive research to understand the context and audience for the project. This involves trend analysis to gauge the current landscape and historical research to understand the evolution of similar projects. Armed with this knowledge, I brainstorm potential directions, often using techniques like mind mapping or SCAMPER to explore the breadth of possibilities.

After this expansive phase, I refine my ideas by setting clear objectives and constraints that align with the project’s goals. This self-imposed framework ensures that my creativity serves the project’s purpose rather than becoming an unchecked pursuit. For instance, in a previous project, I leveraged this approach to develop an innovative campaign that resonated with the target demographic while also achieving the set KPIs, resulting in a significant engagement increase. This balance of open-ended exploration and targeted execution underpins my creative decision-making process, ensuring that the final output is both original and effective.”

11. Tell us about a trend you predicted before it became mainstream within your industry.

Anticipating trends is a valuable skill. Talk about how you observe and analyze market and industry trends to contribute fresh ideas and maintain a competitive edge, demonstrating your strategic foresight.

When responding, highlight an instance where your observation skills, analysis of industry patterns, and the ability to connect disparate dots led to a forward-thinking conclusion. Articulate the process you went through to identify the emerging trend and discuss the actions you took as a result, such as developing a new product, altering a marketing strategy, or adopting a new technology. Emphasize the outcome and how it positively impacted your organization, positioning yourself as an innovator who can bring valuable foresight to the team.

Example: “ Recognizing the burgeoning potential of artificial intelligence in creative design, I anticipated the integration of AI-driven tools into the creative process well before it gained widespread traction. Observing the incremental advancements in machine learning and its applications in adjacent fields, I deduced that AI would soon play a significant role in augmenting human creativity, streamlining workflows, and personalizing user experiences. I spearheaded the adoption of early AI design tools within our creative suite, which allowed us to experiment with generative design, automate repetitive tasks, and analyze user engagement data to inform design decisions.

As a result of this early adoption, we were able to deliver highly innovative and personalized content at scale, significantly reducing time-to-market and increasing user engagement. This strategic move not only positioned us as pioneers in leveraging AI for creative endeavors but also provided a competitive edge by enhancing our capability to produce cutting-edge work efficiently. The success of this initiative was reflected in the increased satisfaction of our clients and the measurable growth in our market share.”

12. How do you ensure originality in your work while being inspired by existing ideas?

Striking a balance between originality and existing influences is crucial. Discuss how you synthesize familiar concepts in new ways, showing respect for industry standards while pushing boundaries with your contributions.

When responding, it’s important to articulate a process that involves both research and reflective practice. Describe how you immerse yourself in the relevant field to understand what has been done before, and then detail how you step back to let your unique perspective and creativity interact with these insights. Share specific techniques you use to spark originality, such as brainstorming, mind mapping, or free writing, and provide examples of how these methods have led to innovative outcomes in your past work. This shows you have a structured approach to creativity that respects existing work while pushing the envelope.

Example: “ To ensure originality in my work, I begin by conducting a thorough analysis of the existing landscape within the relevant field. This deep dive allows me to understand the nuances of what has been done, identify patterns, and recognize areas ripe for innovation. I then engage in a period of reflective practice, often stepping away from the direct influences to allow my subconscious to process the information. This is where the synthesis between my unique perspective and the absorbed knowledge occurs.

I employ techniques such as brainstorming sessions, where the focus is on quantity over quality, to generate a wide array of ideas without immediate judgment. Mind mapping is another tool I leverage to visually organize thoughts and explore connections that are not immediately obvious. Free writing sessions also play a crucial role, as they encourage a stream of consciousness approach that can lead to unexpected and original concepts. For example, through mind mapping, I once identified a novel approach to a common problem by connecting seemingly unrelated concepts, which resulted in a distinctive and successful project outcome. These strategies ensure that while I am informed by existing ideas, the final product is distinctly original and adds value to the field.”

13. Give an example of a risk you took based on a creative hunch that paid off.

Risk-taking is inherent in creative work. Share a specific example of a risk you’ve taken based on a creative hunch, detailing your decision-making process and how you managed the outcome, successful or otherwise.

When responding to this question, a candidate should share a clear and concise story that highlights their thought process, the risk involved, and the creative idea that prompted the action. They should detail the steps taken to evaluate and mitigate potential downsides, the execution of the idea, and, importantly, the positive results that ensued. This response should demonstrate their creative problem-solving skills, confidence in their intuition, and the ability to generate tangible benefits from taking calculated risks.

Example: “ In the face of declining engagement on one of our key projects, I had a hunch that integrating user-generated content could revitalize interest. The risk was twofold: first, it required diverting resources from tried-and-tested strategies, and second, it hinged on the unpredictable variable of user participation. After a thorough analysis of engagement metrics and user behavior patterns, I proposed a campaign encouraging users to contribute their own ideas and content, incentivized by a competitive element.

The execution involved a carefully designed submission platform, clear guidelines to maintain brand consistency, and a robust moderation system. The campaign not only increased engagement by 30% but also fostered a sense of community and ownership among users, leading to higher retention rates and a wealth of authentic, brand-aligned content. This success underscored the value of listening to creative instincts while underpinning them with strategic planning and risk assessment.”

14. Illustrate how you adapt your creative methods when working across different mediums or platforms.

Adapting creativity to different mediums is a test of versatility. Describe how you tailor your ideas to suit various platforms, ensuring that your creativity effectively meets the unique demands of each medium.

When responding, candidates should discuss specific examples from their experience that showcase their adaptability. They should articulate the thought process behind adjusting their creative approach for each medium and the outcomes of those adaptations. It’s beneficial to highlight an understanding of the target audience for each platform and how this knowledge influenced the creative process. Demonstrating awareness of the constraints and potential of different mediums, and showing a track record of successful cross-platform creativity, will help convince the interviewer of the candidate’s breadth and depth in creative problem-solving.

Example: “ In adapting my creative methods across various mediums, I focus on the unique strengths and limitations of each platform while maintaining the core message’s integrity. For instance, when transitioning a campaign from print to social media, I distill the essence of the print narrative into more engaging, bite-sized content suitable for the rapid consumption habits on platforms like Twitter or Instagram. This often involves leveraging visual storytelling through dynamic imagery or short-form videos, capitalizing on the multimedia capabilities of digital platforms.

Understanding the audience’s interaction with each medium is crucial. For a project aimed at both web and mobile interfaces, I recognized that mobile users preferred quicker, more interactive experiences. I tailored the creative approach by simplifying the design and incorporating touch-friendly elements for the mobile version, while the web version provided a more comprehensive and immersive experience. This dual strategy not only increased user engagement across both platforms but also ensured a cohesive brand experience. The result was a measurable uplift in user retention and conversion rates, demonstrating the effectiveness of a medium-specific creative approach.”

15. What’s your process for generating new ideas under tight deadlines?

Working under tight deadlines requires a systematic approach to creativity. Discuss your methods for stimulating creative thinking when time is limited, including how you manage stress and employ time management skills.

When responding, it’s beneficial to outline a structured process that demonstrates how you organize your thoughts and prioritize tasks. You might discuss how you conduct rapid research, use brainstorming techniques, or draw on past experiences to fuel your creativity. Share specific tools or methods you use to stay focused and productive, such as mind mapping, setting mini-deadlines, or collaborating with others to expand the pool of ideas. It’s also effective to provide an example of a past situation where you successfully delivered a creative solution on a tight deadline, illustrating the effectiveness of your approach.

Example: “ Under tight deadlines, my process for generating new ideas begins with a focused brainstorming session where I quickly jot down all potential concepts without self-censorship. This initial burst of creativity is not about perfection but about volume and diversity of thought. I then employ a mind mapping technique to visually organize these ideas, identifying connections and patterns that might not be immediately obvious. This helps in distilling the essence of the most promising concepts.

Next, I set mini-deadlines for each phase of idea development to maintain momentum and ensure that I’m making consistent progress. During this phase, I might use rapid research techniques such as speed-reading or targeted online searches to gather necessary information that can enrich and validate the ideas being considered. If time permits, I seek quick feedback from trusted colleagues, as collaborative input can often spark further innovation or highlight potential pitfalls I hadn’t considered. For instance, in a previous situation with a pressing deadline, this method allowed me to deliver a comprehensive campaign strategy by systematically narrowing down options and refining the selected idea into a successful, actionable plan.”

16. Describe a piece of constructive criticism you received on your creative work and how you implemented it.

Integrating feedback is a fundamental part of improving creative work. Describe how you receive and apply constructive criticism, using it as a tool to enhance your output and drive innovation.

When responding to this question, describe a specific instance of receiving constructive criticism, focusing on the nature of the feedback and your thought process in addressing it. Explain the steps you took to implement the feedback, the challenges you faced, and the outcome of your actions. Be sure to emphasize your openness to learning and how the experience contributed to your professional development. This demonstrates your resilience and ability to turn potential setbacks into opportunities for advancement.

Example: “ In one project, a peer reviewed my concept for a marketing campaign and pointed out that while the creativity was commendable, it lacked a clear connection to the target demographic’s core values and interests. The criticism was that my approach was too abstract and might not resonate with the audience we were trying to engage.

Taking this feedback on board, I revisited the campaign’s narrative, conducting further market research to understand the demographic’s preferences and pain points. I then restructured the campaign to weave in elements that aligned with these insights, creating a more targeted and relatable message. This process involved iterating on the creative assets and copy to ensure they spoke directly to the audience’s aspirations and challenges.

The revised campaign ultimately resulted in a significant increase in engagement and conversion rates. This experience reinforced the importance of balancing creative innovation with audience-centric storytelling, and it has since become a cornerstone of my approach to creative projects.”

17. In what way have you leveraged technology to enhance your creative output?

Leveraging technology in creative work is essential. Talk about how you use digital tools to optimize your process and produce standout work, highlighting your adaptability and understanding of technology’s role in augmenting creativity.

When responding, highlight a specific instance where you used a particular technology to solve a creative problem or enhance a project. Explain the challenge you faced, the technology you chose, and why it was suitable for the task. Then, detail the outcome, focusing on how the technology improved your creative process and the final product. This shows your practical experience with technological tools and your ability to think innovatively within the context of your creative work.

Example: “ Leveraging technology, I once faced the challenge of creating an immersive storytelling experience that could engage a diverse audience. To tackle this, I utilized augmented reality (AR) technology to craft an interactive narrative. AR was the perfect medium because it allowed for a seamless blend of the physical and digital worlds, providing a novel way for the audience to engage with the story.

The outcome was a narrative that could be experienced in layers, with users exploring different story paths based on their interactions with the AR environment. This technology not only enriched the storytelling but also significantly broadened the reach and impact of the creative work. The use of AR led to a heightened emotional connection with the audience and demonstrated the power of integrating emerging technologies to push the boundaries of traditional creative expression.”

18. How do you prioritize tasks when multiple projects require your creative input simultaneously?

Managing multiple creative projects demands strategic thinking. Explain how you prioritize tasks, apply your creative energy effectively, and maintain high-quality output under pressure, reflecting your understanding of business and client needs.

When responding, it’s essential to outline a clear and practical approach to prioritization. You might discuss how you assess the urgency and importance of each project, allocate time blocks for focused creative work, or use tools and techniques to keep track of progress and deadlines. Sharing specific examples from past experiences where you successfully navigated similar challenges can demonstrate your proficiency in this area.

Example: “ In prioritizing tasks that demand creative input, I employ a matrix that assesses both urgency and potential impact. This allows me to quickly identify which projects will provide the most value and require immediate attention. For instance, a project with a looming deadline that could significantly elevate our brand’s visibility would take precedence over a task with a more flexible timeline and moderate impact.

I also implement time-blocking strategies to ensure dedicated focus periods for high-priority projects, while still allowing space for the incubation of ideas for others. This method was particularly effective in a past situation where I was juggling a major product launch and a rebranding initiative. By allocating specific time blocks to each, I ensured steady progress and met all critical milestones without sacrificing the quality of creative output. To maintain oversight, I use project management tools to track progress and adjust priorities as projects evolve, ensuring that my creative energy is effectively channeled for maximum productivity and impact.”

19. Share a moment when you successfully integrated user experience considerations into a creative design.

In design, understanding the user is as important as the creative elements. Discuss how you incorporate UX principles into your work, ensuring that your designs are not only visually appealing but also intuitive and user-friendly.

When responding, recount a specific project where your design was guided by user feedback or usability studies. Detail how you incorporated this input into your creative process, what challenges you faced, and how the final design improved user satisfaction or engagement. Use metrics if possible to quantify the impact of your design on user experience. This demonstrates not only your creative skills but also your commitment to creating user-centric designs.

Example: “ In a recent project, I was tasked with redesigning a mobile application interface that was underperforming in terms of user engagement. Through a series of A/B testing and heat map analytics, I identified that users were struggling with the navigation due to its complexity and non-intuitive layout. Taking these insights, I reimagined the navigation with a focus on minimalism and familiarity, aligning it more closely with common user patterns observed in successful apps.

The challenge was to balance aesthetic appeal with functional simplicity, ensuring that the design remained on-brand while being effortlessly usable. After implementing the new design, we observed a 30% increase in user session time and a significant reduction in support queries related to navigation. This outcome highlighted the direct correlation between user experience considerations and design effectiveness, reaffirming the importance of integrating UX from the outset of the creative process.”

20. What methods do you use to keep up-to-date with emerging creative techniques and tools?

Staying relevant in creative professions requires a commitment to learning. Share how you keep up with new tools and techniques, demonstrating your dedication to professional development and your potential to lead the team in adopting innovative practices.

When responding, candidates should highlight specific resources they use, such as online courses, webinars, industry publications, networking groups, or conferences. They can also mention personal projects that allow them to experiment with new techniques or tools. Sharing an example of how staying updated has positively impacted their work will illustrate the value they bring to the role. It’s important to convey an eagerness to learn and a proactive approach to integrating new ideas into their creative process.

Example: “ To stay abreast of emerging creative techniques and tools, I actively engage with a curated selection of industry publications and blogs that are known for their cutting-edge content. I prioritize sources that not only report on trends but also provide critical analysis, ensuring that I can discern the applicability and potential impact of new methods. Additionally, I leverage online learning platforms to take courses that are frequently updated to reflect the latest advancements in creative technology and methodologies.

Networking plays a crucial role in my professional development; I am part of several online communities and forums where professionals discuss challenges and share insights. This peer-to-peer learning is invaluable as it exposes me to real-world applications and diverse perspectives. Moreover, I dedicate time to personal projects where I can experiment with new tools and techniques in a low-stakes environment, allowing me to understand their nuances and capabilities. This proactive approach to learning and experimentation ensures that I can seamlessly integrate innovative solutions into my work, enhancing both its quality and efficiency.”

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Creative Problem Solving

Finding innovative solutions to challenges.

By the Mind Tools Content Team

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson, inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner. [1]

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation, first developed creative problem solving in the 1940s, along with the term "brainstorming." And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving. [2]

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation, developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see the book "Facilitator's Guide to Participatory Decision-Making." [3]

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

• Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
• Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
• Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
• Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity .

Brainstorming and Mind Maps are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity , Problem Solving , Rolestorming , Hurson's Productive Thinking Model , and The Four-Step Innovation Process , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking and ORAPAPA , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version, and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model. [4] Tim Hurson created The Productive Thinking Model , and Paul Reali developed CPS: Competencies Model. [5]

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery and visualization , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval. [6]

Creative Problem Solving (CPS) Infographic

See our infographic on Creative Problem Solving .

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

[1] Entrepreneur (2012). James Dyson on Using Failure to Drive Success [online]. Available here . [Accessed May 27, 2022.]

[2] Creative Education Foundation (2015). The CPS Process [online]. Available here . [Accessed May 26, 2022.]

[3] Kaner, S. et al. (2014). 'Facilitator′s Guide to Participatory Decision–Making,' San Francisco: Jossey-Bass.

[4] Puccio, G., Mance, M., and Murdock, M. (2011). 'Creative Leadership: Skils That Drive Change' (2nd Ed.), Thousand Oaks, CA: Sage.

[5] OmniSkills (2013). Creative Problem Solving [online]. Available here . [Accessed May 26, 2022].

[6] Treffinger, G., Isaksen, S., and Dorval, B. (2010). Creative Problem Solving (CPS Version 6.1). Center for Creative Learning, Inc. & Creative Problem Solving Group, Inc. Available here .

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15 Provocative Questions for Creative Problem-Solving

Increased curiosity triggers innovation..

Posted December 18, 2023 | Reviewed by Hara Estroff Marano

• The ability to be curious generally declines in adulthood.
• Curiosity is a portal to increased innovation.
• Curiosity can be relearned with the right questions
• Today's curiosity shapes tomorrow's breakthroughs.

As toddlers, the constant repetition of the question "Why?" marks the exuberance of curiosity, a trait that, over time, tends to wane in the face of weary parents providing half-hearted answers or steering conversations elsewhere, just to give themselves a brief reprieve. Unfortunately, as adults, many of us lose touch with the pervasive urge to ask 'why?' Our innate curiosity becomes buried, forgotten. This is a missed opportunity, for today's curiosity is tomorrow's innovation.

Consider the technological marvels of our time— the iPhone, Amazon, and Google—all born from the fertile ground of curiosity. Curiosity is the driving force behind innovation. But how does one rekindle curiosity? For those already predisposed to curiosity, can it be harnessed for innovation?

Embracing curiosity is a personal journey and a pathway to expanding our comprehension of the world and nurturing mental well-being. It fosters a mindset that thrives on continuous learning, resilience , and a profound sense of fulfillment. Opening your mind to new knowledge allows you to forge connections others have yet to envision.

15 questions to trigger curiosity

Here are 15 questions designed to trigger curiosity and encourage innovative thinking or problem-solving:

• What if we approached this problem from a completely different perspective? What might we discover?
• How have other industries or fields tackled similar challenges, and what lessons can we draw from their approaches?
• If we were to remove all constraints, what bold and unconventional solutions could we explore?
• What assumptions are we making about this situation, and how might challenging those assumptions open up new possibilities?
• How can we leverage emerging technologies or trends to address this issue more effectively?
• What insights might we gain if we were to involve customers or end-users in the problem-solving process? What might they reveal?
• How can we turn this challenge into an opportunity for growth or improvement?
• What are the underlying causes of this problem, and how can we address them to create lasting solutions?
• If time and resources were not limited, what audacious goals could we set to solve this problem, and how might we achieve them?
• What were our failures? What did we learn from them?
• What failures occurred in other industries, and how can we apply those lessons to our challenges for a more innovative approach?
• What if we built in constraints—fewer or no resources? How creative could we be? What would we do differently? What would we omit?
• If we consistently ask "why" at each stage of our problem-solving process, how might it help us get to the root causes and generate more innovative solutions?
• What if we asked people from different generations or cultures about what they see as the real problem or potential solution?
• How can we challenge the status quo?

These questions are designed to provoke thought, challenge assumptions, and inspire creative thinking , fostering a mindset that can lead to innovative solutions and effective problem-solving.

In the journey from incessant childhood questioning to adulthood's diminishing curiosity, the true potential of innovation often remains untapped. These questions serve as catalysts, sparking curiosity and guiding individuals and teams toward innovative thinking and problem-solving, illustrating that the path to innovation begins with the simple act of asking why.

Ruth Gotian, Ed.D., an assistant professor of education at Weill Cornell Medical College, is the author of The Success Factor.

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Creative problem solving: basics, techniques, activities

Why is creative problem solving so important.

Problem-solving is a part of almost every person's daily life at home and in the workplace. Creative problem solving helps us understand our environment, identify the things we want or need to change, and find a solution to improve the environment's performance.

Creative problem solving is essential for individuals and organizations because it helps us control what's happening in our environment.

Humans have learned to observe the environment and identify risks that may lead to specific outcomes in the future. Anticipating is helpful not only for fixing broken things but also for influencing the performance of items.

Creative problem solving is not just about fixing broken things; it's about innovating and creating something new. Observing and analyzing the environment, we identify opportunities for new ideas that will improve our environment in the future.

The 7-step creative problem-solving process

The creative problem-solving process usually consists of seven steps.

1. Define the problem.

The very first step in the CPS process is understanding the problem itself. You may think that it's the most natural step, but sometimes what we consider a problem is not a problem. We are very often mistaken about the real issue and misunderstood them. You need to analyze the situation. Otherwise, the wrong question will bring your CPS process in the wrong direction. Take the time to understand the problem and clear up any doubts or confusion.

2. Research the problem.

Once you identify the problem, you need to gather all possible data to find the best workable solution. Use various data sources for research. Start with collecting data from search engines, but don't forget about traditional sources like libraries. You can also ask your friends or colleagues who can share additional thoughts on your issue. Asking questions on forums is a good option, too.

3. Make challenge questions.

After you've researched the problem and collected all the necessary details about it, formulate challenge questions. They should encourage you to generate ideas and be short and focused only on one issue. You may start your challenge questions with "How might I…?" or "In what way could I…?" Then try to answer them.

4. Generate ideas.

Now you are ready to brainstorm ideas. Here it is the stage where the creativity starts. You must note each idea you brainstorm, even if it seems crazy, not inefficient from your first point of view. You can fix your thoughts on a sheet of paper or use any up-to-date tools developed for these needs.

5. Test and review the ideas.

Then you need to evaluate your ideas and choose the one you believe is the perfect solution. Think whether the possible solutions are workable and implementing them will solve the problem. If the result doesn't fix the issue, test the next idea. Repeat your tests until the best solution is found.

6. Create an action plan.

Once you've found the perfect solution, you need to work out the implementation steps. Think about what you need to implement the solution and how it will take.

7. Implement the plan.

Now it's time to implement your solution and resolve the issue.

Top 5 Easy creative thinking techniques to use at work

1. brainstorming.

Brainstorming is one of the most glaring CPS techniques, and it's beneficial. You can practice it in a group or individually.

Define the problem you need to resolve and take notes of every idea you generate. Don't judge your thoughts, even if you think they are strange. After you create a list of ideas, let your colleagues vote for the best idea.

2. Drawing techniques

It's very convenient to visualize concepts and ideas by drawing techniques such as mind mapping or creating concept maps. They are used for organizing thoughts and building connections between ideas. These techniques have a lot in common, but still, they have some differences.

When starting a mind map, you need to put the key concept in the center and add new connections. You can discover as many joints as you can.

Concept maps represent the structure of knowledge stored in our minds about a particular topic. One of the key characteristics of a concept map is its hierarchical structure, which means placing specific concepts under more general ones.

3. SWOT Analysis

The SWOT technique is used during the strategic planning stage before the actual brainstorming of ideas. It helps you identify strengths, weaknesses, opportunities, and threats of your project, idea, or business. Once you analyze these characteristics, you are ready to generate possible solutions to your problem.

4. Random words

This technique is one of the simplest to use for generating ideas. It's often applied by people who need to create a new product, for example. You need to prepare a list of random words, expressions, or stories and put them on the desk or board or write them down on a large sheet of paper.

Once you have a list of random words, you should think of associations with them and analyze how they work with the problem. Since our brain is good at making connections, the associations will stimulate brainstorming of new ideas.

5. Storyboarding

This CPS method is popular because it tells a story visually. This technique is based on a step-creation process. Follow this instruction to see the storyboarding process in progress:

• Set a problem and write down the steps you need to reach your goal.
• Put the actions in the right order.
• Make sub-steps for some steps if necessary. This will help you see the process in detail.
• Evaluate your moves and try to identify problems in it. It's necessary for predicting possible negative scenarios.

7 Ways to improve your creative problem-solving skills

1. play brain games.

It's considered that brain games are an excellent way to stimulate human brain function. They develop a lot of thinking skills that are crucial for creative problem-solving.

You can solve puzzles or play math games, for example. These activities will bring you many benefits, including strong logical, critical, and analytical thinking skills.

If you are keen on playing fun math games and solving complicated logic tasks, try LogicLike online.

We created 3500+ puzzles, mathematical games, and brain exercises. Our website and mobile app, developed for adults and kids, help to make pastime more productive just in one place.

2. Practice asking questions

Reasoning stimulates you to generate new ideas and solutions. To make the CPS process more accessible, ask questions about different things. By developing curiosity, you get more information that broadens your background. The more you know about a specific topic, the more solutions you will be able to generate. Make it your useful habit to ask questions. You can research on your own. Alternatively, you can ask someone who is an expert in the field. Anyway, this will help you improve your CPS skills.

3. Challenge yourself with new opportunities

After you've gained a certain level of creativity, you shouldn't stop developing your skills. Try something new, and don't be afraid of challenging yourself with more complicated methods and techniques. Don't use the same tools and solutions for similar problems. Learn from your experience and make another step to move to the next level.

4. Master your expertise

If you want to keep on generating creative ideas, you need to master your skills in the industry you are working in. The better you understand your industry vertical, the more comfortable you identify problems, find connections between them, and create actionable solutions.

Once you are satisfied with your professional life, you shouldn't stop learning new things and get additional knowledge in your field. It's vital if you want to be creative both in professional and daily life. Broaden your background to brainstorm more innovative solutions.

5. Develop persistence

If you understand why you go through this CPS challenge and why you need to come up with a resolution to your problem, you are more motivated to go through the obstacles you face. By doing this, you develop persistence that enables you to move forward toward a goal.

Practice persistence in daily routine or at work. For example, you can minimize the time you need to implement your action plan. Alternatively, some problems require a long-term period to accomplish a goal. That's why you need to follow the steps or try different solutions until you find what works for solving your problem. Don't forget about the reason why you need to find a solution to motivate yourself to be persistent.

6. Improve emotional intelligence

Empathy is a critical element of emotional intelligence. It means that you can view the issues from the perspective of other people. By practicing compassion, you can understand your colleagues that work on the project together with you. Understanding will help you implement the solutions that are beneficial for you and others.

7. Use a thinking strategy

You are mistaken if you think that creative thinking is an unstructured process. Any thinking process is a multi-step procedure, and creative thinking isn't an exclusion. Always follow a particular strategy framework while finding a solution. It will make your thinking activity more efficient and result-oriented.

Develop your logic and mathematical skills. 3500+ fun math problems and brain games with answers and explanations.

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How to Be a More Creative Problem-Solver at Work: 8 Tips

• 01 Mar 2022

The importance of creativity in the workplace—particularly when problem-solving—is undeniable. Business leaders can’t approach new problems with old solutions and expect the same result.

This is where innovation-based processes need to guide problem-solving. Here’s an overview of what creative problem-solving is, along with tips on how to use it in conjunction with design thinking.

Access your free e-book today.

What Is Creative Problem-Solving?

Encountering problems with no clear cause can be frustrating. This occurs when there’s disagreement around a defined problem or research yields unclear results. In such situations, creative problem-solving helps develop solutions, despite a lack of clarity.

While creative problem-solving is less structured than other forms of innovation, it encourages exploring open-ended ideas and shifting perspectives—thereby fostering innovation and easier adaptation in the workplace. It also works best when paired with other innovation-based processes, such as design thinking .

Creative Problem-Solving and Design Thinking

Design thinking is a solutions-based mentality that encourages innovation and problem-solving. It’s guided by an iterative process that Harvard Business School Dean Srikant Datar outlines in four stages in the online course Design Thinking and Innovation :

• Clarify: This stage involves researching a problem through empathic observation and insights.
• Ideate: This stage focuses on generating ideas and asking open-ended questions based on observations made during the clarification stage.
• Develop: The development stage involves exploring possible solutions based on the ideas you generate. Experimentation and prototyping are both encouraged.
• Implement: The final stage is a culmination of the previous three. It involves finalizing a solution’s development and communicating its value to stakeholders.

Although user research is an essential first step in the design thinking process, there are times when it can’t identify a problem’s root cause. Creative problem-solving addresses this challenge by promoting the development of new perspectives.

Leveraging tools like design thinking and creativity at work can further your problem-solving abilities. Here are eight tips for doing so.

8 Creative Problem-Solving Tips

1. empathize with your audience.

A fundamental practice of design thinking’s clarify stage is empathy. Understanding your target audience can help you find creative and relevant solutions for their pain points through observing them and asking questions.

Practice empathy by paying attention to others’ needs and avoiding personal comparisons. The more you understand your audience, the more effective your solutions will be.

2. Reframe Problems as Questions

If a problem is difficult to define, reframe it as a question rather than a statement. For example, instead of saying, "The problem is," try framing around a question like, "How might we?" Think creatively by shifting your focus from the problem to potential solutions.

Consider this hypothetical case study: You’re the owner of a local coffee shop trying to fill your tip jar. Approaching the situation with a problem-focused mindset frames this as: "We need to find a way to get customers to tip more." If you reframe this as a question, however, you can explore: "How might we make it easier for customers to tip?" When you shift your focus from the shop to the customer, you empathize with your audience. You can take this train of thought one step further and consider questions such as: "How might we provide a tipping method for customers who don't carry cash?"

Whether you work at a coffee shop, a startup, or a Fortune 500 company, reframing can help surface creative solutions to problems that are difficult to define.

3. Defer Judgment of Ideas

If you encounter an idea that seems outlandish or unreasonable, a natural response would be to reject it. This instant judgment impedes creativity. Even if ideas seem implausible, they can play a huge part in ideation. It's important to permit the exploration of original ideas.

While judgment can be perceived as negative, it’s crucial to avoid accepting ideas too quickly. If you love an idea, don’t immediately pursue it. Give equal consideration to each proposal and build on different concepts instead of acting on them immediately.

4. Overcome Cognitive Fixedness

Cognitive fixedness is a state of mind that prevents you from recognizing a situation’s alternative solutions or interpretations instead of considering every situation through the lens of past experiences.

Although it's efficient in the short-term, cognitive fixedness interferes with creative thinking because it prevents you from approaching situations unbiased. It's important to be aware of this tendency so you can avoid it.

5. Balance Divergent and Convergent Thinking

One of the key principles of creative problem-solving is the balance of divergent and convergent thinking. Divergent thinking is the process of brainstorming multiple ideas without limitation; open-ended creativity is encouraged. It’s an effective tool for generating ideas, but not every idea can be explored. Divergent thinking eventually needs to be grounded in reality.

Convergent thinking, on the other hand, is the process of narrowing ideas down into a few options. While converging ideas too quickly stifles creativity, it’s an important step that bridges the gap between ideation and development. It's important to strike a healthy balance between both to allow for the ideation and exploration of creative ideas.

6. Use Creative Tools

Using creative tools is another way to foster innovation. Without a clear cause for a problem, such tools can help you avoid cognitive fixedness and abrupt decision-making. Here are several examples:

Problem Stories

Creating a problem story requires identifying undesired phenomena (UDP) and taking note of events that precede and result from them. The goal is to reframe the situations to visualize their cause and effect.

To start, identify a UDP. Then, discover what events led to it. Observe and ask questions of your consumer base to determine the UDP’s cause.

Next, identify why the UDP is a problem. What effect does the UDP have that necessitates changing the status quo? It's helpful to visualize each event in boxes adjacent to one another when answering such questions.

The problem story can be extended in either direction, as long as there are additional cause-and-effect relationships. Once complete, focus on breaking the chains connecting two subsequent events by disrupting the cause-and-effect relationship between them.

Alternate Worlds

The alternate worlds tool encourages you to consider how people from different backgrounds would approach similar situations. For instance, how would someone in hospitality versus manufacturing approach the same problem? This tool isn't intended to instantly solve problems but, rather, to encourage idea generation and creativity.

7. Use Positive Language

It's vital to maintain a positive mindset when problem-solving and avoid negative words that interfere with creativity. Positive language prevents quick judgments and overcomes cognitive fixedness. Instead of "no, but," use words like "yes, and."

Positive language makes others feel heard and valued rather than shut down. This practice doesn’t necessitate agreeing with every idea but instead approaching each from a positive perspective.

Using “yes, and” as a tool for further idea exploration is also effective. If someone presents an idea, build upon it using “yes, and.” What additional features could improve it? How could it benefit consumers beyond its intended purpose?

While it may not seem essential, this small adjustment can make a big difference in encouraging creativity.

8. Practice Design Thinking

Practicing design thinking can make you a more creative problem-solver. While commonly associated with the workplace, adopting a design thinking mentality can also improve your everyday life. Here are several ways you can practice design thinking:

• Learn from others: There are many examples of design thinking in business . Review case studies to learn from others’ successes, research problems companies haven't addressed, and consider alternative solutions using the design thinking process.
• Approach everyday problems with a design thinking mentality: One of the best ways to practice design thinking is to apply it to your daily life. Approach everyday problems using design thinking’s four-stage framework to uncover what solutions it yields.
• Study design thinking: While learning design thinking independently is a great place to start, taking an online course can offer more insight and practical experience. The right course can teach you important skills , increase your marketability, and provide valuable networking opportunities.

Ready to Become a Creative Problem-Solver?

Though creativity comes naturally to some, it's an acquired skill for many. Regardless of which category you're in, improving your ability to innovate is a valuable endeavor. Whether you want to bolster your creativity or expand your professional skill set, taking an innovation-based course can enhance your problem-solving.

If you're ready to become a more creative problem-solver, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses . If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

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5 problem-solving questions to prepare you for your next interview

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What is problem-solving, and why do hiring managers care so much about it?

How to answer problem-solving questions

Common problem-solving questions and answers, things to avoid when answering problem-solving questions, how to prepare for problem-solving interview questions, problem solved.

“How would you approach telling a manager that they’ve made a mistake ?” 

Hard problem-solving questions like these can catch you off guard in a job interview. They’re hard to prepare for if you don’t know they’re coming, and you might not even see why they’re relevant to the job.

Even the most experienced interviewees might feel like they’re giving a bad interview if they stumble on questions like these.

Preparing and practicing hard questions is one way to ease your fears. Learn to dissect what a hiring manager is really asking and answer problem-solving questions with confidence. 

What is problem-solving, and why do hiring managers care so much about it? 

Problem-solving is holistically understanding a problem, determining its cause, and identifying creative solutions . Many, if not most, job descriptions ask for problem-solving skills because regardless of industry, they’re an asset in the workplace.

Startups and tech companies like Google famously pose critical thinking and problem-solving questions in job interviews . But hiring managers from all industries use unique questions like these to understand your problem-solving skills. It’s not about the answer you give, or whether it’s correct, but the way you come to that conclusion.

In job interviews, problem-solving questions pose a potential problem or situation typical to the job you’re interviewing for. Your response shows your ability to respond to common problems, even on the spot. Depending on the question, it can also indicate other skills like:

Critical thinking

Communication

Dependability

Behavioral competency

Soft skills

Decision-making

The average business spends $4,700 hiring one new worker , so it wants to make sure you’re the right fit for the job. Even if you have the right skills and experience on paper, hiring managers need a comprehensive idea of what kind of worker you are to avoid choosing the wrong candidate.

Like standard behavioral interview questions , problem-solving questions offer interviewers a more well-rounded view of how you might perform on the job. 

Problem-solving questions encourage you to give answers about your past experiences, decision-making process , and ability to arrive at creative solutions . Learning how to answer questions in an interview means learning how to tell a good story , so your answer should have a clear structure, unique topic, and compelling journey to demonstrate your competencies.

The STAR method is a common technique for answering problem-solving interview questions clearly and thoughtfully. The acronym stands for situation, task, action, and result. It provides a simple structure that gives your response a smooth beginning, middle, and end.

Here’s how to use the STAR method to describe past on-the-job experiences or hypothetical situations: 

Situation: Start with a problem statement that clearly defines the situation. 

Task: Explain your role in the situation. What is, or would be your responsibility?

Action: Recount the steps or problem-solving strategies you used, or would use, to overcome the problem.

Result: Share what you achieved or would hope to resolve through your problem-solving process.

Every job requires problem-solving on some level, so you can expect at least one job interview question to ask about those skills. Here are a few common problem-solving interview questions to practice:

1. Give us an example of when you faced an unexpected challenge at work. What did you do to face it?

What’s a hiring manager really asking? Employers want to know that your problem-solving has a process. They want to hear you break down a problem into a set of steps to solve it.

Sample answer: I was working in sales for a wholesale retailer. A regular client wrongly communicated the pricing of a unit. I realized this immediately, and rather than pointing out the error, I quickly double-checked with my supervisor to see if we could respect the price.

I informed the client of the error and that we were happy to keep the price he was given. It made him feel like he'd gotten a fair deal and trusted my authority as a sales rep even more. The loss wasn't significant, but saving face in front of the client was.

2. How would you manage a frustrated client?

What’s a hiring manager really asking? They want to gauge your ability to stay cool and be patient in stressful situations, even when dealing with difficult people . Keep your answer professional, and don't use the opportunity to bad-mouth a past client. Show that you can stay respectful even if someone isn’t respecting you. 

Sample answer: I've had plenty of experience dealing with unhappy clients. I've learned two important things: their frustration isn’t a personal attack against me, and we have the same goal to solve the problem. Knowing that helps me stay calm, listen carefully to the client's situation, and do my best to identify where the situation went astray.

Once we identify the problem, if I can handle it myself, I communicate exactly what we’ll do for the client and how. What steps we’ll take depend on the client, but I always start by proposing solutions to show I care about a path forward, and then keep them updated on my progress to implementing that fix. 

3. Describe a time you made a mistake at work. How did you fix it?

What’s a hiring manager really asking? No one is above making an error. Employers want to know that you own up to and learn from your mistakes instead of getting frustrated and walking away from the problem.

Sample answer: My first managerial position was at a public relations agency. When I was promoted to work on client outreach, I struggled to learn to delegate my old responsibilities, which were writing social media copy. I was afraid to let go of control, and I was micromanaging . One day, I wrote out some copy, sent it out, and quickly realized I was using the wrong style guide in my haste.

The client noticed, and we had to work to regain their trust, which put a strain on the entire team. I took full responsibility and used that moment to understand that I wasn't trusting my team's abilities. I apologized to my team for overstepping boundaries and worked to let go of my old role completely.

4. Have you ever had a difficult time working with a team member? How did you deal with the situation?

What’s a hiring manager really asking? Even the most independent job requires some teamwork, whether it’s communicating with clients or other team members. Employers want to know that you can solve interpersonal problems, know when to escalate and help maintain a positive work environment.

Sample answer: At my last job, we were fully remote. I had a coworker that wasn't very communicative about their process, which led to redundancies in our work and miscommunications that set us behind. I asked them to have a one-on-one meeting with me so we could analyze where we were failing to communicate and how to improve.

It wasn't a comfortable process, but we developed a better practice to collaborate and improve our ability to work as a team , including weekly meetings and check-ins.

5. Tell me about a time you created an innovative solution with limited information or resources.

What’s a hiring manager really asking? They want to test your resourcefulness, which is a valuable soft skill. Using a “ Tell me about a time” question lets you demonstrate out-of-the-box thinking and shows that you don't quit when things get difficult. 

Sample answer: I worked in project management for a software developer. We were frequently going over budget and needed to limit spending. I instituted a new workflow app across departments and made everyone track every step of their process. We ended up finding information silos between design, sales, and product development.

They were all using different platforms to communicate the status of the same project, which meant we were wasting time and money. We centralized communication and improved operational efficiency, solved our budget problems, and increased productivity by 30%.

Problem-solving questions offer deep insights into the kind of worker you are. While your answer is important, so is your delivery. Here are some things to avoid when trying to answer problem-solving questions:

Don’t clam up: It's okay to take your time to reflect, but never abstain from answering. An interviewer will understand if you need to pause and think. If you’re really stumped, you can ask to return to that question later in the interview. 

Avoid generic answers: Generic answers show a lack of creativity and innovation . Use the opportunity to explain what makes you and your problem-solving process unique. 

Don’t lose confidence: How you answer is as important as what you answer. Do your best to practice confident body language, like eye contact and strong posture. Practicing ahead of time can help alleviate pressure while you’re answering.

Try not to rush: Rushing through an answer could make it unclear or incoherent, which might reflect poorly on your ability to keep a level head. Practice mindful breathing and pace yourself. Answer slowly and deliberately.

Preparing for an interview will make you feel more comfortable and confident during the hiring process. Rather than thinking of answers on the spot, you can pull from different responses you're already familiar with. Here are some tips for practicing and improving your answers:

Create a list of problem-solving examples from throughout your career. Consider varied past experiences that play into important skills, like time management, project management, or teamwork, to show that you're a well-rounded candidate.

Whenever possible, give metrics to show results. For example, if you improved productivity, share percentages. If you upped sales, share numbers.

Carefully study the job description and connect the skills you find with specific ways you’ve used them.

Identify what you’re good at and choose experiences that play to your strengths.

When talking about mistakes or errors, always finish with the lesson you learned and how you plan on avoiding the same mistake.

Provide details that a hiring manager can recognize within the position they’re hiring for.

It’s normal to feel nervous about a job interview, especially if you’re expecting difficult questions. Learning how to overcome that challenge is the perfect way to put your problem-solving skills to the test.

Like everything else in your career, practice makes perfect, and learning to answer tough problem-solving questions is no different. Take the time to recall moments in your career when you overcame challenges, and practice telling those stories. Craft an answer that hiring managers will be excited to hear.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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18 Problem Solving Interview Questions and Sample Answers

Every day we face a ton of issues — from a glitching app to a misplaced important document. Some are tiny ones and rarely have an impact on our work. Other events tinder to push a manageable problem into a likely crisis (unless you take decisive action). 

So it follows that companies are looking for people with strong problem-solving abilities — candidates with strong analytical, critical thinking, and conceptual skills. You need to demonstrate these on your resume and during the job interview to land a solid job. 

In this post, we provide a set of common problem-solving interview questions employers use to screen candidates (with sample answers included!). But first, let’s recap the basics!

What Are Some Examples of Problem-Solving Skills?

As the name implies, problem-solving skills indicate your ability to effectively resolve different issues and move past various bottlenecks in your day-to-day work. Essentially, it’s a collection of conceptual and critical thinking skills , indicative of your strong cognitive abilities, creative thinking, and proactive approach to work. 

Common examples of problem-solving skills include:

• Data analysis 
• Issue resolution 
• Conflict management 
• Strategic thinking 
• Process optimization 
• Troubleshooting 
• Deductive reasoning 
• Strategic planning
• Industry analysis 

How Do You Show Problem-Solving Skills in an Interview?

Problem-solving skills are rather hands-on. They indicate your ability to tackle an array of challenges in different situations. Therefore, the best way to show your strong problem-solving skills in a job interview is by using contextual examples. When answering interview problem-solving questions, first describe the general situation. Next, talk about the task (problem) you’ve had. Then explain what actions you took. Finally, conclude with an outcome (result) gained. 

The above approach is called the STAR interview method . It’s a highly effective approach to excelling at different types of problem-solving interview questions that we are covering in this post! 

6 Problem-Solving Interview Questions and Answers Examples

The universe of problem-solving interview questions can be conditionally broken down to:

• Situational interview questions — such as when the interviewer asks you to explain your response/actions in a certain setting.
• Case challenges (studies) — context-rich, modeled business scenarios you are given some time to review and respond to. 
• Tests and exercises —  shorter puzzles or quiz-style questions you need to complete within a certain time.

Some interviewers also like to throw in a couple of weird interview questions , aimed at challenging your on-the-stop problem-solving skills. For example, Jeff Bezos once asked an interviewee to try counting the number of windows in Seattle. 

What stays the same in every case is the purpose of such questions: An interviewer aims to understand your thought process and logical reasoning abilities.

To help you successfully do just that, we’ve made a list of common problem-solving skills interview questions with sample answers you can use to model your responses. 

1. Tell Me About The Time You’ve Faced a Major Challenge At Work

This question can be more context-specific. For example, the interviewer may prompt you to talk about meeting an unrealistic deadline, resolving a professional mishap, or dealing with another type of out-of-the-ordinary work situation. In every case, you must not just describe the problem, but clearly communicate what you’ve done to resolve it. 

Sample answer: 

“My sales team spent 6+ months preparing for a major demo for this manufacturing client. It was an important strategic deal for Acme Inc. Two days before the presentation, the main Account Manager fell sick with COVID-19 and couldn’t do the meeting. Since I worked closely with him, I volunteered to moderate the presentation and facilitate the discussion. We’ve notified the client team about the changes and I’ve invited their management to a quick lunch a day ahead to meet up and “break the ice”. Then helped conduct the negotiation. We’ve successfully closed this deal.” 

2. What’s Your Standard Approach to Resolving Blockers at Work? 

The answer to this problem-solving interview question will be somewhat different for regular employees and managers. 

• As a regular employee, you should focus your reply on your personal time-management and organizational skills .
• As a manager, you should lean more towards your administrative and leadership skills . 

Below is a sample answer from a manager’s perspective: 

“I’d describe my management style as a facilitator. As a UX Design Lead, I spend a lot of time prioritizing our backlog in line with the company-wide product roadmap and collecting regular input from other teams. Based on it, I set different levels of priorities for design tasks and map dependencies between them. Then I communicate the main priorities in this Sprint to the design team every 2-3 months. Weekly, I go through the work backlog to analyze progress and reach out to individual members on status reports. If the person is stuck, I try to figure out the root cause for that first, then get back to them with different suggestions on how to move forward.” 

3. You Have Two Vendors: One Has Lower Prices, Another Proposes Faster Shipping. Which One Would You Pick? 

Many interviewers like to pose short case study-based questions as a prompt for you to describe your approaches to decision-making. In most cases, there’s no right or wrong answer to them. Instead, the interviewer wants to understand how you access different options when making operational calls. Give them a walkthrough.

Sample answer. 

“I’d check two metrics first — planned deadlines and current budgets. If a later delivery doesn’t affect the manufacturing schedule, I’d go with a cheaper vendor. If the materials are time-sensitive, I’d approach the CFO regarding the matter and explain why paying a higher supply price is more favorable than risking manufacturing delays (and bearing direct and indirect costs of that). To make my case, I’d use ERP data and a business intelligence app to model different scenarios.” 

4. You Need to Proceed with the Project Execution, But You Lack Important Data. What Are Your Next Steps? 

For most companies, the current economic realities are rather volatile — from ongoing supply chain disruptions to rapid changes in consumer preferences. Thus, operational decisions have to be taken fast, often with incomplete data. 

By posing this question, the interviewer likely wants to assess your general business acumen skills , as well as approaches to strategic planning. 

Sample answer

“As a marketing manager, I fully understand that good data may not always be available. In such cases, I try to generate my own data and test assumptions. First, I try to split test different types of creative and run them by a sample target audience group. Based on the response rates (e.g. average click-through rates), I then select the main creative to use in the campaign.”   

5. A Customer Asks for a Certain Product, But It’s Out of Stock. They are Unhappy. How Would You Respond? 

For customer-facing roles, you may be probed with a problem-solving interview question presenting some sort of a customer issue. Such questions are common in hospitality, restaurant, and retail industries among others.

Your goal is to showcase your stellar customer service skills and ability to manage potential conflicts effectively. 

Sample answer . 

“First, I’d ask the customer if they’d be open to some alternatives — and provide a range of similar products we currently have in stock. If neither works for them, I’d look up the restock information and offer to put them on a notification list. Or, if they are open to that — suggest placing a backorder. If they are still not happy, I’d politely ask them to wait for a moment and approach the manager about the possibility of issuing a discount for them or offering free expedited shipping once the product is back in stock.” 

6. You Are Last to Leave the Office, But Can’t Find Your Keys. It’s Late and No One Else is Around. What Would You Do?

This is another sample situational interview question, prompting you to talk about your approaches to responding to unexpected circumstances. The other party wants to understand whether you’d be following the protocol or acting erratic (or unprofessional).

Here’s how you should answer this question:

“Well, I’d first re-check if I haven’t misplaced my keys and search all my belongings. If I truly don’t have them on me, I can’t leave the office without properly securing it, right? So I’d try calling my manager to see if they could help — or another employee, whom I know to leave close by. I believe one of them would be able to come and help me out or direct me towards the right HR person to contact about this.” 

Even More Problem-Solving Interview Questions To Practice! 

• You’ve hatched a detailed plan, but there were some last-moment changes. How would you respond?
• Your colleague proposes an alternative plan. The team can’t decide between the two ideas. What would you do? 
• How do you usually handle workplace conflict between employees of the same level? 
• What is your approach to collecting data before the project kick-off? Please describe your usual steps. 
• What was the biggest professional problem you’ve managed to successfully overcome? How did you tackle it?
• A senior colleague is looking for your recommendation on X. How would you prepare it? 
• You and your team are stuck in a traffic jam. You are running late to an important client meeting. What would you do?
• What would you do if you got stuck on an office balcony without your cell phone? 
• During a regular equipment inspection, you’ve found that one machine is behaving oddly. How will you do the troubleshooting? 
• Can you count how many tennis balls would fit into this room? 
• What does “being resourceful” mean for you? 
• Could you exemplify your “self-sufficiency” abilities? How do you ensure high personal performance? 

How to Approach Problem-Solving Interview Questions?

When presented with any type of a problem-solving interview question your main goal is to narrate how you’ll use your analytics, situational analysis, and critical-thinking skills to best navigate the matter. You should always clearly communicate what you plan to do and why. Then highlight the outcome you’d aim to achieve. 

Remember: the interviewer doesn’t expect you to come up with a highly elaborate multi-step roadmap. They just want to hear how you’ve solved similar issues in the past and how you might react to new challenges!

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

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26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication, listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

• Saving the company time or money
• Making the company money
• Pleasing/keeping a customer
• Obtaining new customers
• Solving a safety issue
• Solving a staffing/scheduling issue
• Solving a logistical issue
• Solving a company hiring issue
• Solving a technical/software issue
• Making a process more efficient and faster for the company
• Creating a new business process to make the company more profitable
• Improving the company’s brand/image/reputation
• Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

• How do you handle stress?
• How do you handle conflict?
• Tell me about a time when you failed

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