ilm level 3 solving problems and making decisions assignment examples

• ILM 300 Solving Problems and Making Decisions Level 3 Assignment Sample UK

300 Solving Problems and Making Decisions ILM Level 3 module is a qualification specifically designed for UK students who are looking to develop their problem-solving and decision-making skills in a leadership and management context. This module is suitable for those who are responsible for making decisions and solving problems as part of their job, as well as those who wish to develop these skills for career progression.

Throughout the module, learners will gain an understanding of how to approach problems and make decisions in a structured and effective manner. They will learn how to use a range of tools and techniques to generate and evaluate options, and how to make and implement effective decisions.

The module also covers the importance of considering the wider context and impact of decisions, as well as the role of communication in problem-solving and decision-making. Upon completion of the module, UK students will be able to apply their knowledge and skills in a practical setting and make confident, informed decisions as a leader or manager.

Buy Non Plagiarized & Properly Structured Assignment Solution

Buy Solved ILM Level 300 Solving Problems and Making Decisions Assignment Answers in UK

Our expert writers are well-versed in writing effective 300 Solving Problems and Making Decisions assignment solutions to help UK students gain the best grades in their academic studies. We provide customised solutions with detailed, step-by-step explanations of all answers to ensure maximum understanding and learning. Following is the ILM 300 learning outcome answers covered in the assignments.

ILM 300 Learning Outcome 1 : Know how to describe a problem, its nature, scope and impact 

Ac1.1 describe a problem, its nature scope and impact.

A problem is a situation that needs to be solved or a difficulty that needs to be overcome. It is a state of being in which an individual or a group of individuals cannot find a solution to a given issue. Problems can be defined as any situation that is not working as expected or desired. They can be caused by a variety of factors, including technological, environmental, economic, or political issues. Problems can also be caused by human error, ignorance, or negligence. Problems can be solved through creative problem-solving techniques, such as brainstorming, research, and analysis. Problems can have both short-term and long-term effects and can lead to a variety of consequences, depending on the severity of the issue.

Nature of problem:

• A problem is any situation or issue which requires a solution. It can be a difficulty that needs to be overcome or an obstacle that needs to be addressed.
• A problem can be caused by a lack of knowledge, resources, or abilities, or by a misunderstanding or miscommunication between parties.
• Problems can arise from external factors, such as the economy, politics, or the environment, or from internal factors, such as organizational structure or individual attitudes.
• Problems can be solved through a variety of methods, such as brainstorming, research, problem-solving techniques, and critical thinking.
• Problems can be divided into two categories: those that can be solved with existing information and those that require further investigation or research.
• Problem-solving can be a complex process, requiring patience, creativity, and collaboration. It can involve breaking down the problem into smaller components, looking for patterns, and exploring different solutions. 
• Problem-solving can help to identify causes and solutions to a variety of issues, and can be a source of innovation and creativity.

Scope of problem

The scope of a problem refers to the extent or range of the issue. It involves understanding how widespread the problem is, as well as the range of individuals or groups that are affected by it. The scope of a problem can also include the resources or systems that are impacted by the issue.

Determining the scope of a problem can be an important step in understanding the nature of the issue and identifying potential solutions. By understanding the full extent of the problem, it is possible to develop a more comprehensive and effective approach to addressing the issue.

There are several factors that can influence the scope of a problem, including the size and complexity of the issue, the resources and systems that are impacted, and the range of individuals or groups that are affected. It may be necessary to gather additional information and data in order to fully understand the scope of a problem and determine the most appropriate course of action.

Overall, the scope of a problem can have a significant impact on the approach to addressing the issue, and it is important to consider the full extent of the problem in order to develop effective and comprehensive solutions.

Impact of problem

The impact of a problem refers to the consequences or effects that the issue is having. This includes understanding the short-term and long-term impacts of the problem, as well as any potential risks or unintended consequences.

Determining the impact of a problem is an important step in understanding the full extent of the issue and identifying the most appropriate solutions. This may involve collecting data or conducting research to understand the full range of impacts and potential consequences of the problem.

It is also important to consider the potential consequences of the problem for different stakeholders, as different groups may be impacted in different ways. This may include consideration of the impact on individuals, organizations, and communities.

Understanding the impact of a problem is crucial for developing effective strategies and solutions, and for ensuring that the problem is addressed in a comprehensive and thorough manner. It is also important for understanding the importance of addressing the problem and the potential consequences of not taking action.

Please Write Fresh Non Plagiarized Assignment on this Topic

ILM Level 300 Learning Outcome 2 : Know how to gather and interpret information to solve a problem

Ac2.1 gather and interpret information to identify possible solutions to a problem.

Gathering and interpreting information is an important step in the process of identifying possible solutions to a problem. There are several steps that can be taken to gather and interpret information effectively:

• Define the problem: Clearly define the problem that you are trying to solve. This will help to focus your efforts and ensure that you are gathering the right information.
• Gather information: Collect data and information about the problem. This may involve conducting research, collecting feedback from stakeholders, or seeking out expert opinions.
• Analyze the information: Analyze the information that you have collected to identify patterns, trends, and potential causes of the problem. This may involve organizing the information into categories or using tools such as diagrams or charts to visualize the data.
• Generate possible solutions: Use the information that you have gathered and analyzed to generate a list of potential solutions to the problem.
• Evaluate the solutions: Evaluate the potential solutions by considering their feasibility, effectiveness, and potential consequences. Select the best solution or a combination of solutions based on your evaluation.

By following these steps, you can effectively gather and interpret information to identify possible solutions to a problem.

AC2.2 Prepare a summary of the options providing facts and evidence

A summary of the options is a brief overview of the different potential solutions that have been identified for a problem. When preparing a summary of the options, it is important to provide facts and evidence to support each option. This can help to provide a clear and objective understanding of the potential solutions and make it easier for others to understand and evaluate the options.

To prepare a summary of the options, follow these steps:

• Review the options: Review the list of potential solutions that have been identified and select the options that you want to include in the summary.
• Gather supporting information: Gather any relevant facts and evidence that support each option. This may include data, research, or expert opinions.
• Organize the information: Organize the information in a clear and logical manner, with each option and its supporting information presented separately.
• Write the summary: Write a brief overview of each option, including the key points and supporting evidence. Keep the summary concise and focus on the most important information.

By following these steps, you can prepare a summary of the options that clearly presents the key points and supporting evidence for each option. This can help to make it easier for others to understand and evaluate the potential solutions.

Pay & Get Instant Solution of this Assignment of Essay by UK Writers

ILM 300 Learning Outcome 3 : Know how to evaluate options to make a decision

Ac3.1 apply a simple decision making technique to evaluate options to arrive at the best solution.

There are many different decision-making techniques that can be used to evaluate options and arrive at the best solution. One simple technique is the “pros and cons” method, which involves weighing the benefits and drawbacks of each option to determine the most desirable solution.

To apply the pros and cons method, follow these steps:

• Identify the options: Identify the different options that are available for addressing the problem.
• List the pros and cons: For each option, create a list of the pros (benefits) and cons (drawbacks).
• Evaluate the options: Review the pros and cons for each option and consider the relative importance of each factor. This can help to identify the option that offers the best balance of benefits and drawbacks.
• Select the best option: Based on your evaluation, select the option that appears to be the best solution.

By following these steps, you can use the pros and cons method to evaluate the options and arrive at the best solution. This simple technique can be a helpful way to make decisions and solve problems in a structured and systematic manner.

ILM 300 Learning Outcome 4 : Know how to plan, monitor and review the implementation and communication of decisions 

Ac4.1 plan the implementation and communication of the decision.

Once a decision has been made, it is important to plan the implementation and communication of the decision in order to ensure that it is carried out effectively. The following steps can be helpful for planning the implementation and communication of a decision:

• Determine the action plan: Develop a specific plan for implementing the decision. This should include details such as who will be responsible for each task, what resources are needed, and any deadlines that need to be met.
• Communicate the decision: Inform relevant parties about the decision and the action plan. This may include employees, stakeholders, customers, or other interested parties.
• Monitor progress: Monitor the progress of the implementation plan to ensure that it is on track and that any issues or challenges are addressed.
• Evaluate the results: Once the decision has been implemented, evaluate the results to determine whether it was effective and whether any adjustments are needed.

By following these steps, you can plan the implementation and communication of a decision in a structured and effective manner, ensuring that it is carried out smoothly and successfully.

AC4.2 Describe which monitoring and review techniques could be used to evaluate outcomes

There are many different monitoring and review techniques that can be used to evaluate outcomes and determine whether a decision has been successful. Some options include:

• Performance indicators: Use specific performance indicators or metrics to measure the success of the decision. This may include financial measures, customer satisfaction ratings, or productivity levels.
• Surveys: Conduct surveys or gather feedback from stakeholders to gauge their perceptions of the decision and its impact.
• Case studies: Conduct case studies or in-depth analyses of specific examples to understand the real-world impacts of the decision.
• Focus groups: Hold focus groups or informal discussions with a small group of stakeholders to gather their insights and feedback.
• Benchmarking: Compare the results of the decision to industry benchmarks or best practices to determine how it compares to similar situations.

By using a combination of these techniques, it is possible to evaluate the outcomes of a decision and determine whether it was successful. This can help to identify any areas for improvement and ensure that future decisions are informed by past experiences.

UK Students Can Get the Best ILM Assignments Online from Diploma Assignment Help

Students who are looking for the best ILM assignments help in UK can now get it from diplomaassignmenthelp.co.uk. Whether you are looking for assignment help edinburgh , bristol, liverpool, manchester or any other city in UK, our experts can provide you with top-notch assignment solutions that help you get the best grades.

At diploma assignmen help , we provide various services, just ask our experts “ do my online exam for me uk ” and you will get the best solutions. Our experts understand the need for quality assignment solutions and offer customised assignments to help UK students get the right grades in their assessments. Check our other ILM Level 3 assignment answers for more information.

Recent solved questions

• ILM Award In Leadership And Management Level 3 Assignment Sample UK
• ILM 301 Understanding Innovation and Change in an Organisation Level 3 Assignment Sample UK
• ILM 302 Planning Change in the Workplace Level 3 Assignment Sample UK
• ILM 308 Understanding Leadership Level 3 Assignment Sample UK
• ILM 341 Leading and Motivating a Team Effectively Level 3 Assignment Sample UK
• ILM 303 Planning and Allocating Work Level 3 Assignment Sample UK
• ILM 304 Writing for Business Level 3 Assignment Sample UK
• ILM 305 Contributing to Innovation and Creativity in the Workplace Level 3 Assignment Sample UK
• ILM 306 Understanding Customer Service Standards and Requirements Level 3 Assignment Sample UK

• Business Ethics

Assignment Task for Unit: Problem Solving and Decision Making

Related documents

Add this document to collection(s)

You can add this document to your study collection(s)

Add this document to saved

You can add this document to your saved list

Suggest us how to improve StudyLib

(For complaints, use another form )

Input it if you want to receive answer

• +44 - 28-9228-0011

• ILM level 2

ILM Level 3

• ILM Level 4
• ILM Level 5
• ILM Level 6
• ILM Level 7
• ILM Level 7 NVQ
• CIPD Level 3 Assignment Help
• CIPD Level 5 Assignment Help
• CIPD Level 7 Assignment Help
• CMI Assignment Help
• November 2, 2021
• Posted by: admin
• Category: ILM level 3

ILM Level 3 in Leadership and Management

If you are a new manager without formal training or management responsibilities but no formal qualification reflecting your experience, this qualification is ideal. This course is for people who supervise projects and staff at the moment and who want to develop their abilities and confidence.

The ILM Level 3 Award in Leadership and Management has been developed to develop first-line managers’ leadership and management skills in practice or aspirants.

To earn the Level 3 Award in Leadership and Management, you must earn a minimum of four credits. The credits will be awarded based on the successful completion of relevant assignments in each below unit.

To whom do these qualifications apply?

People who have management responsibilities but no formal training and are serious about improving their abilities can benefit from the Level 3 Award, Certificate, and Diploma in Leadership and Management. Notably, they support professional team leaders looking to advance to the next level of management and managers who need to lead their employees through organisational changes, budget cuts, or other pressures.

The ILM Level 3 is designed for leaders and managers from any sector. Participants are likely to have the following responsibilities:

• First-line manager
• Office manager
• Team leader

Benefits to individuals

• Developing a wide range of management skills and putting them into practice in their role
• Build their leadership skills – motivate and engage teams, manage relationships confidently
• Employ their knowledge, values, and motivations to develop their leadership and management skills.

Benefits for employers

• An effective and confident first-line manager
• Improved relationships and communication in teams
• This qualification is awarded to managers who demonstrate they can transfer their new skills to the workplace.
• It’s the tools you need to develop your skills and abilities as a manager.

The qualifications cover a range of core management skills, such as organising and delegating and communication, team leadership, change, innovation, and people and relationship management. Individuals and employers can customise the qualification according to their needs due to flexibility in unit choice.

Progression Routes

Upon completion of these qualifications, students can progress to other qualifications as seen on our Services page:

Course content

A range of essential management skills is covered in this course designed to assist practising team leaders in taking their careers to the next level. For the ILM Level 3 Diploma in Leadership and Management, you will need to complete a minimum of 37 credits.

Here are some of the units that you can choose from in order to complete your ILM Level 3 assignment examples:

1-credit units

•   8600-330 Understanding Marketing for Managers
•  8600-324 Understanding Costs and Budgets in an Organisation

2-credit units

• 8600–308 Understanding Leadership
• 8600-326 Understanding the Communication Process in the Workplace
• 8600-300 Solving Problems and Making Decisions
• 8600-306 Understanding Customer Service Standards and Requirements
• 8600-311 Developing Yourself and Others
• 8601-320 Managing Workplace Projects
• 8600-321 Understanding Health and Safety in the Workplace
• 8600-301 Understanding Innovation and Change in an Organisation
• 8600-303 Planning and Allocating Work

What is the ILM Level 3 qualification?

The ILM Level 3 qualification is a globally recognized leadership and management qualification that is designed to equip individuals with the knowledge, skills, and behaviors needed to be effective managers. The qualification is available in a variety of formats, including awards, certificates, and diplomas.

Who is the ILM Level 3 qualification for?

The ILM Level 3 qualification is ideal for individuals who are new to management or who are looking to progress in their managerial careers. It is also suitable for those who want to develop their leadership skills and knowledge.

What are the benefits of achieving the ILM Level 3 qualification?

There are many benefits to achieving the ILM Level 3 qualification, including:Improved leadership and management skills Increased knowledge and understanding of key management principles Enhanced career prospects Greater confidence and self-belief Improved communication and interpersonal skills

How is the ILM Level 3 qualification assessed?

The ILM Level 3 qualification is assessed through a variety of methods, including: Assignments:  These are written tasks that assess your knowledge and understanding of the course material. Presentations:  These allow you to demonstrate your communication skills and understanding of the course material. Observations:  These are used to assess your practical skills in the workplace. Professional discussions:  These are opportunities to discuss your learning and development with a qualified assessor.

• ILM website:   https://leadership.global/
• ILM Level 3 qualifications:   https://www.i-l-m.com/learning-and-development/management/management-and-leadership-generic/8600-level-3-leadership-and-management
• ILM Level 3 FAQs:   https://www.i-l-m.com/learning-and-development/management/management-and-leadership-generic/8607-level-5-leadership-and-management

Did you enjoy our articles?

Click the order button below to get a high-quality paper.

You can talk to the writer using our messaging system and keep track of how your assignment is going.

Why Choose Us?

• 100% Non-plagiarised Papers
• Dedicated Human Resource writers
• 24/7 /365 Service Available
• Affordable Prices
• Money-back and Privacy guarantees
• Unlimited Amendments upon request
• Satisfaction guarantee

Scan to chat Via WhatsApp

• Onsite training

3,000,000+ delegates

15,000+ clients

1,000+ locations

• KnowledgePass
• Log a ticket

01344767897 Available 24/7

ILM Level 3 - United Kingdom

Our ILM Approved Centre

course is accredited by ILM

The Institute of Leadership and Management (ILM) offers qualifications in business leadership, management, and team building skills. ILM training courses are pitched at different levels, starting at Level 2 (team leaders), and progressing to Level 7 (senior managers and directors).

REASONS TO CHOOSE

• Develop key leadership and management skills
• ILM qualifications are highly valued by employers
• Tailored learning to suit your field of work

ILM Level 3

Ilm level 3 award in leadership and management, accredited by.

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

• ILM Level 3 Award in Leadership and Management Assessment
• Course syllabus
• Dates & prices
• Who it’s for
• What’s included

ILM Level 3 Award in Leadership and Management Course Outline

Unit 1: Understanding Conflict Management in the Workplace 8600-312

Module 1: Understand Conflict Management in the Workplace

• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Team Performance
• Managing Workplace Conflict
• Resolve Conflict in the Workplace
• Techniques to Minimise the Adverse Effect of Conflict
• Ways to Create Harmony at Work

Unit 2: Understanding Stress Management in the Workplace 8600-313

Module 2: Know How to Manage Stress in the Workplace

• Causes and Impact of Stress in the Organisation
• Sign and Symptoms of Stress
• Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Role as a Manager in Relation to Work Related Stress
• Principles of Counselling
• How Workplace Counselling Helps Employees and Employers?

Unit 3: Understanding Quality Management in the Workplace 8600-318

Module 4: Understand the Importance of Quality Management Within the Workplace

• Why Is Quality Important for a Business?
• What Is an Internal Customer and External Customer?
• Comparing Internal and External Customers
• Total Quality Management
• Difference Between Design Quality Standards and Process Quality Standards
• Cost of Quality

Module 5: Understand How Quality is Delivered Within the Workplace

• Introduction to Quality System
• Total Quality System in Workplace
• Quality Management Standards
• Tools Used to Monitor Quality for Better Business
• Quality Record Management
• Improve Work Performance and Quality
• Quality Standards

DELIVERY METHOD

Limited budget?

(16 remaining)

Who should attend this ILM Level 3 Award in Leadership and Management Course?

The course is designed for individuals aspiring to or currently holding supervisory or team leader roles, seeking to enhance their Leadership and Management skills.

A few of the professionals who will benefit the most from this course are:

• Line Managers
• Team Leaders
• Supervisors
• General Managers
• Sales Managers
• Operations Managers

Prerequisites of the ILM Level 3 Award in Leadership and Management Course

This course demands a basic understanding of leadership concepts and management practices before opting for the ILM Level 3 Award in Leadership and Management Course.

ILM Level 3 Award in Leadership and Management​ Course Overview

While management is the process of organising, directing, and controlling employee activities along with other resources to achieve organisational goals, leadership is defined as a social relationship between two or more people who depend on each other to achieve specific mutual goals in a group setting. All managers must embrace leadership and management skills because using leadership and management skills can improve their team's performance effectively to achieve the company's desired goal. This training course plays a crucial role in assisting leaders and managers to resolve conflicts in the workplace. Studying this training will help learners gain the ability to perform management tasks, which could include managing projects, leading meetings, and motivating people to improve their performance. 

This ILM Level 3 Award in Leadership and Management Training course is intended to provide delegates with the knowledge and skills to manage conflict, stress, and quality in the workplace. Throughout this course, delegates will learn how to resolve conflict and create harmony in the workplace. They will also understand the causes and impact of stress in the organisation and how quality is delivered within the workplace. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

Course Objectives:

• To improve the internal processes and increase customer satisfaction
• To implement a quality management system to effectively manage the level of quality
• To identify and resolve quality-related issues quickly and efficiently
• To establish the root cause of workplace conflict
• To get familiar with the stages of conflict and workplace conflict resolution
• To measure and achieve goals by controlling situations to achieve their objectives.

After attending this training course, delegates will be able to develop their leadership and management skills and build upon leadership capabilities, such as motivating and engaging teams and managing relationships confidently. The Knowledge Academy's ILM Level 3 Award in Leadership and Management training course demonstrates to the delegates all the required skills to improve the team and organisational performance.

Delegates can also choose from our other popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Diploma in Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

What’s included in the ILM Level 3 Award in Leadership and Management Course?

• World-class training sessions from Experienced Instructors
• ILM Level 3 Award in Leadership and Management Certificate 
• Digital Delegate Pack 

ILM Level 3 Award in Leadership and Management Assessment Information

• You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
• You'll submit these online and they'll be marked by your ILM tutor.

ILM Level 3 Award in Effective Coaching

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

• ILM Level 3 Award in Effective Coaching Assessment

ILM Level 3 Award in Effective Coaching Course Outline

Total CV: 10

Course Outline

Unit 1: Understanding Good Practice in Coaching within an Organisational Context 8585-

Module 1: Understand Effective Coaching within an Organisational Context

• Describe the Purpose of Effective Coaching within an Organisational Context
• Explain the Role and Responsibilities of an Effective Coach
• Identify the Skills, Knowledge, and Behaviours Required of an Effective Coach
• Identify How to Overcome Potential Barriers to Coaching

  Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Coaching
• Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching within their Own Workplace

• Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
• Using TGROW Model to Solve Problems
• Describe a Range of Coaching Tools or Techniques that can be Used to Identify
• Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection, and Supervision in Coaching within their Own Practice or Other Contexts

• Explain the Purpose of Coaching Records for Coach and Coachee
• Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 2: Undertaking Coaching within an Organisational Context 8585-301

Module 5: Be Able to Plan and Organise a Minimum of 6 Hours of Effective Coaching with a Maximum of Two Individuals

• How to Develop a Coaching Plan?
• What is Coaching in the Workplace and Why is it Important?
• Types of Contracts and Contracting Process
• Understanding the Importance of Context in Coaching
• Customer Feedback Collection Methods

Module 6: Be Able to Undertake and Record a Minimum of 6 Hours of Effective Coaching with a Maximum of Two Individuals

• Business Coaching Diagnostic Tools
• Effective Coaching Models to Help Your Clients Grow
• Coaching Skills
• Effective Coaching Techniques
• Behavioural Coaching in the Workplace
• How Should Coaches Manage Record Keeping?

Module 7: Be Able to Gather Evidence of Ongoing Review of their Own Coaching Practice

• Reflective Practice
• Continuous Professional Development
• How to Collect Training Feedback to Improve Employee Development?
• Communication Skills and Techniques
• Coaching Skills for Managers and Tips to Improve Them

Unit 3: Reflecting on Coaching Skills within an Organisational Context 8585-303

Module 8: Be Able to Review the Effectiveness of their Coaching Practice

• Evidence-Based Coaching
• Identifying Areas for Personal Development
• Ethics in Coaching
• SWOT Analysis

Module 9: Be Able to Plan for their Own Development in Coaching

• Peer Coaching
• Benefits to Joining a Professional Association
• Coaching for Professional Development
• Creating Coaching Development Plan
• Benefits of Discussing a Development Plan with a Supervisor
• Methods of Monitoring Progress and Reviewing a Development Plan
• Revising and Reviewing Your Personal Development Plan 

Who should attend this ILM Level 3 Award in Effective Coaching Course?

This ILM Level 3 Award in Effective Coaching Training Course is ideal for learners at all levels who want to develop their knowledge and skills in Effective Coaching within an organisation. This course is especially beneficial for:

• First-Line Managers
• Aspiring Coaches
• HR Professionals
• Business Consultants
• Health Coaches

Prerequisites of the ILM Level 3 Award in Effective Coaching Course

 There are no formal prerequisites for this course.

ILM Level 3 Award in Effective Coaching Course Overview

What's included in this ilm level 3 award in effective coaching.

• World-Class Training Sessions from Experienced Instructors
• ILM Level 3 Award in Effective Coaching Certificate
• Digital Delegate Pack

ILM Level 3 Award in Effective Coaching Assessment Information

• You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 

ILM Level 3 Certificate in Leadership and Management

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

• ILM Level 3 Certificate in Leadership and Management Assessment

Course Outline | Certificate in Leadership and Management

Total CV: 14

Unit 1: Understanding Support Services Operations in an Organisation 8600-331

Module 1: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services

• Distinguishing between Hard and Soft Services
• Identify the Legislation that impacts on these Services

Module 2: Understand What Support Services are and How They are Currently Being Provided and Delivered

• Role of Service Level Agreements, their Typical Structure and Content
• Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
• Support Services Currently Provided by the Facilities Management Department

Module 3: Understand the Options of Delivering Support Services

•  Ways of Providing Support Services to Meet Organisational Requirements
• Explain How the Quality of Support Services is Measured and Monitored

Unit 2: Understanding Performance Management 8600-323

Module 4: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

• Value of Formal and Informal Performance Assessment in the Workplace
• Explain the Role of the First Line Manager in Performance Management

Module 5: Know How to Manage Performance of Individuals in the Team

• Identify Ways to Ensure Fair and Objective Formal Assessment
• Explain How to Set SMART Objectives for a Team Member
• Explain How to Measure Performance Against Agreed Standards

Module 6: Understand the Value of Feedback in the Workplace

• Explain the Importance of Feedback to Improve Performance
• Describe How to Give Effective Feedback

Module 7: Know How to Manage Underperformance in the Workplace

• Identify Potential Areas of Underperformance in the Workplace
• Causes for Failure to Meet Agreed Performance Levels
• Describe Actions to Restore Performance to Acceptable Levels

Unit 3: Understanding How to Motivate to Improve Performance 8600-310

Module 8: Understand the Factors that Influence Motivation Levels in the Workplace

• Define the Term Motivation
• Describe the Factors that may Affect Motivation Levels in the Workplace
• Explain How Individual Differences Affect Levels of Motivation in the Workplace
• Impact on Organisational Performance if Employee Motivation Levels are Low

Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels

• Describe a Recognised Theory of Motivation
• How Theory of Motivation can be Used to Improve Performance in the Workplace
• Explain How to Use Employee Engagement to Increase Motivation Levels

Unit 4: Understanding Customer Service Standards and Requirements 8600-306

Module 10: Understand the Legal and Organisational Requirement for Managing Customer Service

• Describe the Main Legal Rights of Customers
• Describe an Organisation’s Commitment to Customers
• Describe the Manager’s Responsibilities in Relation to Customer Service

Module 11: Understand Customer Service Standards

• Describe the Purpose of Customer Service Standards
• How Customer Service Standards are Used to Meet Customer Needs

Module 12: Know How to Monitor Customer Service Performance

• How an Organisation Monitors Customer Service Against the Standards Set
• How to Use Customer Feedback to Improve Performance

Unit 5: Developing People in the Workplace 8600-405

Module 13: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organisation of Developing Individuals
• Assess the Benefits to the Individual of Personal Development

Module 14: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual

Who should attend this ILM Level 3 Certificate in Leadership and Management Course?

This course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation.

A few of the professionals who will benefit from this course are:

• Production Supervisors
• First Line Managers
• Marketing Managers
• Project Managers

Prerequisites of the ILM Level 3 Certificate in Leadership and Management Course

The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts. 

ILM Level 3 Certificate in Leadership and Management Overview

Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to achieve a goal. This training will allow learners to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and helps them continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve their performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.

This 3-day ILM Level 3 Certificate in Leadership and Management training course assists them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements, TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers, who have years of experience in teaching leadership and management courses, will conduct this training and help delegates enhance their leadership and management skills. 

• To learn about the support services provided by the facilities management department
• To understand how individual differences, affect the level of motivation in the workplace
• To acquire knowledge about the value of formal and informal performance assessment in the workplace
• To attain an understanding of how different factors, affect motivation levels
• To know how customer service standards are used to meet customer needs
• To get familiar with the ways to manage an individual’s expectations

After attending this training course, delegates will be able to support service operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively.

What’s included in the ILM Level 3 Certificate in Leadership and Management Course?

• ILM Level 3 Certificate in Leadership and Management Certificate 

ILM Level 3 Certificate in Leadership and Management Assessment Information

Ilm level 3 certificate in principles of leadership and management, ilm level 3 certificate in principles of leadership and management course outline.

Unit 1: Solving Problems and Making Decisions 8606-300

Module 1: Know How to Describe a Problem, its Nature, Scope and Impact

• Defining Problems
• Identifying and Structuring Problems
• Better Decision-Making
• Creative Problem Solving
• Ways to Improve Creative Problem-Solving Skills

Module 2: Know How to Gather and Interpret Information to Solve a Problem

• Difference Between Data and Information
• Qualitative Data-Collection Methods
• Use Charts and Graphs Effectively
• Evidence, Facts and Intuition in Decision Making

Module 3: Know How to Evaluate Options to Make a Decision

• Decision‐Making Process
• How to Make Decisions?
• Techniques and Tools to Help Make Business Decisions
• Decision Making Techniques to Improve Business Outcomes

Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

• Role of a Team in Decision-Making
• Benefits of Team Decision-Making
• Different Types of Decision-Making
• Role of Communication in Management
• Decision-Making Strategies for Plan Implementation
• Planning, Monitoring and Review Techniques Used to Manage Innovation

Unit 2: Leading and Motivating a Team Effectively 8606-341

Module 5: Know How to Communicate the Organisations Vision and Strategy to the Team

• Purpose of Work Teams
• Importance of the Team
• Importance of Teamwork in Organisation
• Team Communication is Important in the Workplace
• Role of Managerial Communication at Workplace

Module 6: Know How to Motivate and Develop the Team

• Motivational Factors in a Work Context
• Importance of Motivational Leadership
• Motivation Matters in Leadership
• Leaders Need to Motivate Their Employees
• Effective Team Development
• Traits of an Effective Team Leader

Unit 3: Planning Change in the Workplace 8606-302

Module 7: Understand the Forces for Change in an Organisation

• PESTLE Analysis

Module 8: Know How to Identify and Plan Change in an Organisation

• Reason to Use SWOT and PESTLE Analysis
• Planning for Change
• Gantt Charts, PERT Charts and PM Planning Tools
• Human Factor in Change Management
• Importance of Communication When There is Change in a Company

Unit 4: Understanding Conflict Management in the Workplace 8606-312

Module 9: Understand Conflict Management in the Workplace

• Different Stages in a Conflict
• Effects of Conflict within an Organisation
• Conflict Prevention and How to Make Conflict Productive?
• Minimising Conflict in the Workplace
• Conflict Resolution Techniques in the Workplace

Unit 5: Planning and Monitoring Work 8606-202

Module 10: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

• Process for Planning and Allocating
• Work Allocation
• Key Factors for Work Allocation
• How to Allocate Work- the Process?

Module 11: Understand How to Plan and Allocate Work

• Plans and Common Planning Tools
• Work Allocation Procedure
• Procedure Overview
• Responsibilities of Supervisors
• Responsibilities of Employees
• Managing Work Allocation Concerns
• Work Allocation Disputes

Module 12: Understand How to Monitor A Team’s Performance Against the Plan

• Allocation of Responsibility
• Successfully Allocating Work Across Your Team
• Monitor Your Staff Performance and Increase Motivation
• How to Monitor the Performance of an Employee?

Unit 6: Maintaining a Healthy and Safe Working Environment 8606-210

Module 13: Understand Responsibilities for Health and Safety

• Health and Safety Regulations
• Health and Safety Policy
• Health and Safety Common Procedures Used by Organisations
• Procedure for Recording and Reporting Accidents

Module 14: Know How to Conduct a Risk Assessment of the Team’s Work Environment

• Difference Between Hazard and Risk
• Risk Assessments
• Health and Safety Risk Assessment
• How to Carry Out a Risk Assessment?
• Ways to Control Hazards and Risk in the Workplace
• Chemical Safety and Risk Assessments

Who should attend this ILM Level 3 Certificate in Principles of Leadership and Management Course?

The ILM Level 3 Certificate in Principles of Leadership and Management is designed for individuals who want to gain a foundational understanding of Leadership and Management principles. This certificate is particularly beneficial for:

• Aspiring Team Leaders
• Emerging Leaders
• Frontline Employees
• Junior Supervisors
• Small Business Owners
• Team Coordinators

Prerequisites of the ILM Level 3 Certificate in Principles of Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Certificate in Principles of Leadership and Management Training Course.

ILM Level 3 Certificate in Principles of Leadership and Management Course Overview

Leadership is one of the most important skills a manager can use to communicate with their teams effectively. It allows them to motivate and inspire teams to achieve great business results. On the other hand, management skills help individuals handle tasks better. This training course will help individuals become proficient in core leadership and management skills to get more work done and achieve better outcomes. Holding essential leadership and management skills can help individuals solve problems, motivate teams, handle tasks, and achieve outstanding team performance to meet the company’s target.

In this 3-day ILM Level 3 Certificate in Principles of Leadership and Management training course, delegates will gain in-depth knowledge about the fundamental concepts of leadership and management. During this training, delegates will learn how to gather and interpret information to solve a problem and make a decision. They will also learn how to plan and monitor work and establish an effective team. This course will be taught by our expert trainers, who have years of experience teaching leadership and management courses.

• To understand the traits of an effective team leader
• To learn decision making techniques to improve business outcomes
• To gain knowledge on how to monitor the performance of an employee
• To acquire skills for planning and monitoring work
• To get familiar with key factors for work allocation

At the end of this training, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to maintain a healthy and safe working environment to achieve team goals.

Delegates can also choose from our popular ILM Level 3 courses such as ILM Level 3 Award in Leadership and Management , ILM Level 3 Certificate in Leadership and Management , ILM Level 3 Diploma in Management , ILM Level 3 Diploma in Leadership and Management , and ILM Level 3 Certificate in Leadership .

What's included in this ILM Level 3 Certificate in Principles of Leadership and Management Course?

• ILM Level 3 Certificate in Principles of Leadership and Management Assessment
• ILM Level 3 Certificate in Principles of Leadership and Management Certification

ILM Level 3 Certificate in Effective Coaching

• ILM Level 3 Certificate in Effective Coaching Assessment

ILM Level 3 Certificate in Effective Coaching Course Outline

Unit 1: Understanding Good Practice in Coaching within an Organisational Context 8585-300

Module 1: Understand Effective Coaching Within an Organisational Context

• Describe the Purpose of Effective Coaching Within an Organisational Context
• Identify the Skills, Knowledge and Behaviours Required of an Effective Coach

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

• Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

Unit 2: Undertaking an Extended Period of Coaching within an Organisational Context 8585-302

Module 5: Be Able to Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Develop a Coaching Plan
• Coaching Goals
• Coachee Learning Outcomes
• Coaching Agreement
• Multi-stakeholder Contracting in Executive Coaching

Module 6: Be Able to Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of two Individuals

• Use Diagnostic or Assessment Tools to Effectively Coach within an Organisational Context
• Use a Recognised Model of Coach During the Coaching Process which Supports the Individual(s) to Achieve their Goals
• Demonstrate the Knowledge and Skills of an Effective and Ethical Coach, Including Communication Techniques of Questioning and Listening
• What is Reflective Practice and its Elements?
• Coaching with Feedback and Future of Coach Development
• Effective Communication Skills and Giving Feedback in Order to Facilitate Coaching Practice
• Summarise the Outcomes of Ongoing Supervision of Effective Coaching to Improve Practice

Who should attend this ILM Level 3 Certificate in Effective Coaching?

This ILM Level 3 Certificate in Effective Coaching Course is ideal for learners who wish to gain the knowledge, skills and confidence to effectively coach or mentor people within an organisation. It is also an ideal qualification for those who wish to commence a career in coaching or mentoring. This course is most beneficial for:

• Training and Development Professionals
• Business Leaders
• Sales and Customer Support Leaders

Prerequisites of the ILM Level 3 Certificate in Effective Coaching Course

There are no formal prerequisites for this course.

ILM Level 3 Certificate in Effective Coaching Course Overview

What's included in this ilm level 3 certificate in effective coaching course.

• ILM Level 3 Certificate in Effective Coaching Certificate

ILM Level 3 Certificate in Effective Coaching Assessment Information

Ilm level 3 diploma in leadership and management.

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

• ILM Level 3 Diploma in Leadership and Management Assessment

ILM Level 3 Diploma in Leadership and Management Course Outline

TCV: 37 

Unit 1: 8600-308 Understanding Leadership  

CV: 2  

Module 1: Understand Leadership Styles  

• Leadership and Management 
• Key Responsibilities of the Leadership Role 
• Personal Development as a Leader 

Module 2: Understand Leadership Qualities and Review Own Leadership Qualities and Potential  

• Leadership      
• Leadership Theories      
• Applying Theories and Models of Motivation to Your Leadership 
• Leadership Style and Culture        
• Adair’s Functional Leadership Model 
• Barriers to Leadership Development  

Unit 2: 8600-406 Developing Your Leadership Styles  

CV: 4  

Module 3: Understand the Outcomes of Effective Leadership  

• Importance of Performance and Engagement in an Organisation  

Module 4: Be Able to Assess Own Leadership Styles    

• Review Own Leadership Styles by Using a Diagnostic 
• Assess the Effectiveness of Leadership Styles  

Module 5: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation  

• Self-Assessment for Leadership Skills 
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style 
• Factors that Impact Leadership Effectiveness  
• Assess Leadership Behaviour in Terms of these Factors  
• Action Plan for Developing Own leadership Style and Effectiveness 
• Benefits of Implementing the Action Plan 
• Explain How You Will Monitor and Evaluate the Action Plan 

Unit 3: 8600-309 Understand How to Establish an Effective Team  

CV: 1  

Module 6: Understand How to Develop and Maintain Effective Working Relationships  

• Characteristics of Team and Group Type 
• Policies and Procedures 

Module 7: Understand How to Build a Team  

• The Communication Cycle  
• Characteristics of Effective Communication 
• Trust    
• Building, Developing and Maintaining Trust  
• Team Development 

Unit 4: 8600-328 Understand How to Lead Effective Meetings  

Module 8: Understand How to Prepare and Plan a Meeting  

• What is Meeting 
• Types of Meetings 
• Importance of Meeting at Workplace  
• Things to Consider in Preparing for Meetings  
• Information Provided to Meeting Attendees in Advance 

Module 9: Understand How to Manage a Meeting  

• Personal Development Plan to Improve Performance When Managing Meetings  
• Minutes of Meetings  
• One-to-One Meetings 
• Barriers to Communication in Meetings 

Unit 5: 8600-405 Developing People in the Workplace  

CV: 5  

Module 10: Understand the Importance of Promoting Personal Development  

• Assess the Potential Benefits to the Organisation of Developing Individuals 
• Assess the Benefits to the Individual of Personal Development 

Module 11: Be Able to Plan for an Individual’s Development  

• How to Manage an Individual’s Expectations in Personal Development 
• Development Vehicles 
• Develop a Plan to Meet the Identified Development Needs of an Individual 

Unit 6: 8600-200 Developing Yourself as a Team Leader   

Module 12: Understand the Role and Responsibilities of the Team Leader  

• Role and Responsibilities 
• Explain the Difference Between a Group and a Team  

Module 13: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement  

• Seek Feedback on Workplace Performance 

Unit 7: 8600-230 Developing Yourself as an Effective Team Member  

CV: 3  

Module 14: Understand What is Meant by Teams and Teamwork  

• Difference Between a Group and a Team 
• Describe how a group becomes a team  
• Characteristics of a Good Team 
• Advantages of Working in a Team  

Module 15: Understand the Importance of Communication within a Team  

• Importance of Team Communication 
• Barriers to Communication that may Prevent a Team from Working Effectively 

Module 16: Know How to Deal with Conflict in a Team  

• Causes of Conflict in a Team 
• How Team Members Can Reduce Conflicts? 

Module 17: Review Own Performance as a Team Member  

• Identify Own Strengths and Weakness as a Team Member  
• Identify Ways to Improve Own Ability to Function Effectively in a Team 

Unit 8: 8600-218 Leading Your Work Team  

Module 18: Understand the Difference Between Leadership and Management  

• Difference Between Leadership and Management 
• Importance of Leadership Within Own Team 

Module 19: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance  

• Range of Different Leadership Styles 
• Effects that Leadership has on a Team Performance  

Unit 9: 8600-341 Leading and Motivating a Team Effectively  

Module 20: Know How to Communicate the Organisations Vision and Strategy to the Team  

• Organisational Vision and Mission Statements 
• Benefits of Effective Communication of the Mission and Purpose 

Module 21: Know How to Motivate and Develop the Team  

• Drivers of Motivation  
• Theories of Motivation 
• Factors Affecting Motivation Levels in Different Situations 
• Leadership and Motivation  
• Delegating for Motivation and Performance  
• Role Design for Motivation  
• Motivating with Appraisals   

Unit 10: 8600-202 Planning and Monitoring Work   

Module 22: Understand How to Work within the Organisational Guidelines to Achieve Team Goals  

• How to Work Within the Organisational Guidelines to Achieve Team Goals  

Module 23: Understand How to Plan and Allocate Work  

• Understand How to Plan and Allocate Work  

Module 24: Understand How to Monitor a Team’s Performance Against the Plan  

• Understand How to Monitor a Team’s Performance Against the Plan  

Unit 11: 8600-319 Understanding Organising and Delegating in the Workplace  

Module 25: Understand How to Organise People to Achieve Objectives  

• Understanding Organisations 

Module 26: Understand How to Delegate to Achieve Workplace Objectives  

• Core Management Concepts 

Unit 12: 8600-303 Planning and Allocating Work  

Module 27: Know How to Plan Work in the Workplace  

• Planning 
• Goals and Objectives 
• The ‘SMART’ Objective Setting Framework 
• Vision and Mission statements  
• Action Planning 
• Resourcing 

Module 28: Know How to Allocate Work to Team Members  

• Allocation of Responsibility 
• Monitoring 
• Time Management 
• Active Listening 
• Some Barriers to Effective Communication 

Module 29: Understand How to Improve the Performance of a Team in Delivering to Plan  

• Performance Improvement Planning 
• Allocate Work to Team Members 
• Assess and Support Team Performance in Achieving Objectives  
• Resources Required to Complete the Planned Activity 
• Assess and Support Team Performance in Achieving Objectives 

Unit 13: 8600-323 Understanding Performance Management  

Module 30: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs  

• Value of Formal and Informal Performance Assessment in the Workplace 
• Explain the Role of the First Line Manager in Performance Management  
• Identify Ways to Ensure Fair and Objective Formal Assessment  
• Explain How to Set SMART Objectives for a Team Member  

Module 31: Know How to Manage Performance of Individuals in the Team  

• Explain How to Measure Performance Against Agreed Standards 

Module 32: Understand the Value of Feedback in the Workplace  

• What is Feedback? 
• Explain the Importance of Feedback to Improve Performance 
• Describe How to Give Effective Feedback 

Module 33: Know How to Manage Underperformance in the Workplace  

• Identify Potential Areas of Underperformance in the Workplace  
• Causes for Failure to Meet Agreed Performance Levels 
• Describe Actions to Restore Performance to Acceptable Levels  

Unit 14: 8600-201 Improving Performance of the Work Team  

CV: 1  

Module 34: Understand the Organisation’s Requirements in Relation to Team Performance  

• Team’s Objectives for Achieving Organisational Targets 

Module 35: Understand How to Address Underperformance  

• How the Individual Performance of Team Members Affects Performance of Team  
• Identify Indicators of Underperformance in Relation to Own Team 

Module 36: Understand the Role of Motivation in Improving Performance  

• Possible Causes of Underperformance 
• List Actions that could be Taken to Rectify Underperformance 

Unit 15: 8600-310 Understanding How to Motivate to Improve Performance  

Module 37: Understand the Factors that Influence Motivation Levels in the Workplace  

• Define the Term Motivation 
• Describe the Factors that may Affect Motivation Levels in the Workplace 
• Explain How Individual Differences Affect Levels of Motivation in the Workplace 
• Impact on Organisational Performance if Employee Motivation Levels are Low  

Module 38: Understand How a Theory of Motivation can be Used to Improve Performance Levels  

• Describe a Recognised Theory of Motivation 
• How Theory of Motivation can be Used to Improve Performance in the Workplace 
• Explain How to Use Employee Engagement to Increase Motivation Levels  

Unit 16: 8600-311 Developing Yourself and Others  

Module 39: Know How to Identify Development Needs  

• Development 
• Elements of Development 
• Training and Education 

Module 40: Know How to Develop Self and Others to Achieve Organisational Objectives  

• Benefits of Training and Development  
• Identifying Developmental Needs 
• Feedback 

Unit 17: 8600-302 Planning Change in the Workplace  

Module 41: Understand the Forces for Change in an Organisation  

• What is Change?   
• Organisational Change 
• Drivers of Change 
• Examples of Drivers of Change  

Module 42: Know How to Identify and Plan Change in an Organisation  

• Systems and Processes 
• Benefits of change 
• Managing Change 
• Change Process 
• Key Priorities for Minimising Resistance to Change 

Unit 18: 8600-300 Solving Problems and Making Decisions  

Module 43: Know How to Describe a Problem, its Nature, Scope and Impact  

Problem and Decision  

• Main Approaches to Problem Solving 

Module 44: Know How to Gather and Interpret Information to Solve a Problem  

• The 5 Ws of Communicating Decisions 

Module 45: Know How to Evaluate Options to Make a Decision  

• Advantages of Group Decision Making 

Module 46: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions  

• Planning and Monitoring Techniques 
• Stakeholder Mapping 

Unit 19: 8600-334 Understanding and Developing Relationships in the Workplace  

Module 47: Understand the Needs and/or Expectations of Others  

• Definition to Relationships and Stakeholders 
• Benefits of Knowing What Stakeholders Needs 

Module 48: Know How to Meet the Needs and/or Expectations of Others  

• Identifying Stakeholder Needs 
• Delivering on Agreed Actions 
• Effective Collaboration  
• Features of Effective Collaboration   

Module 49: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others  

• Stakeholder Consultation and Engagement 
• Consultation Methods  
• Effective Communication

Who should attend this ILM Level 3 Diploma in Leadership and Management Course?

The ILM Level 3 Diploma in Leadership and Management Course is intended for individuals who are in or aspiring to be in supervisory or first-line management roles. This course is particularly beneficial for:

• First-line Managers
• Shift Leaders
• Frontline Managers
• Departmental Managers
• Assistant Managers

Prerequisites of the ILM Level 3 Diploma in Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

ILM Level 3 Diploma in Leadership and Management Course Overview

ILM (The Institute of Leadership and Management) is a leading training provider of leadership and management qualifications globally. Management is the process of dealing with, engaging, and controlling the tasks or people in an organisation to achieve specific goals. Leadership also plays an essential role in achieving goals as it helps motivate others to follow your lead. A person who is responsible for planning, staffing, motivating, leading, directing, controlling, supervising, and managing tasks should develop leadership and management skills. Holding the skills and knowledge of leadership and management will surely help you climb the ladder of success in terms of value and career opportunities.

This 5-day ILM Level 3 Diploma in Leadership and Management training course will provide delegates with a broader understanding of key leadership and management skills, and an understanding of how to apply them in their workplace. Delegates will complete a variety of modules, enabling them to challenge themselves and develop new skills. They will also have the golden opportunity to obtain training from our expert trainers who have years of experience in teaching leadership and management training courses.

Course Objectives

• To get familiar with how to plan and allocate work
• To learn the importance of performance and engagement in an organisation
• To recognise how to monitor and evaluate the action plan
• To develop a plan to meet the identified development needs of an individual
• To gain knowledge about establishing an effective team
• To devise a strategy for improving your own leadership style and effectiveness

After attending this interactive training course, delegates will be able to work effectively and collaboratively with their teams to achieve the best results. They will also be able to implement their management and leadership skills successfully in the organisations.

The Knowledge Academy’s ILM Level 3 Diploma in Leadership and Management training demonstrates to the delegates all the required skills to effectively manage and lead their teams.

Delegates can also choose from our popular ILM Level 3 courses such as the ILM Level 3 Certificate in Leadership and Management , the ILM Level 3 Diploma in Management , and the ILM Level 3 Certificate in Leadership .

What's included in this ILM Level 3 Diploma in Leadership and Management Course?

• ILM Level 3 Diploma in Leadership and Management Certificate

ILM Level 3 Diploma in Leadership and Management Assessment Information

Not sure which course to choose.

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344767897 or Enquire.

Some of our worldclass trainers

Title, job roles, etc

Retro occupy organic, stumptown shabby chic pour-over roof party DIY normcore. Actually artisan organic occupy, Wes Anderson ugh whatever pour-over gastropub selvage.

What our customers are saying

Ilm level 3 faqs, how long is the course, what are the best ilm level 3 courses in the united kingdom, which is the best training institute/provider of ilm level 3 in the united kingdom, what is the cost/training fees for ilm level 3 in the united kingdom, why we're the go to training provider for you.

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Looking for more information on ILM Level 3

Our biggest spring sale.

My employer

We cannot process your enquiry without contacting you, please tick to confirm your consent to us for contacting you about your enquiry.

By submitting your details you agree to be contacted in order to respond to your enquiry.

We may not have the course you’re looking for. If you enquire or give us a call on 01344767897 and speak to our training experts, we may still be able to help with your training requirements.

Or select from our popular topics

• ITIL® Certification
• Lean Six Sigma Certification
• Scrum Certification
• Change Management Certification
• Business Analysis Courses
• Microsoft Azure Certification
• Microsoft Excel Courses
• Microsoft Project
• Explore more courses

Press esc to close

Fill out your  contact details  below and our training experts will be in touch.

Fill out your   contact details   below

WHO WILL BE FUNDING THE COURSE?

By submitting your details you agree to be contacted in order to respond to your enquiry

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Back to Course Information

Fill out your contact details below so we can get in touch with you regarding your training requirements.

* WHO WILL BE FUNDING THE COURSE?

Preferred Contact Method

No preference

Back to course information

Fill out your  training details  below

Fill out your training details below so we have a better idea of what your training requirements are.

HOW MANY DELEGATES NEED TRAINING?

HOW DO YOU WANT THE COURSE DELIVERED?

Online Instructor-led

Online Self-paced

WHEN WOULD YOU LIKE TO TAKE THIS COURSE?

Next 2 - 4 months

WHAT IS YOUR REASON FOR ENQUIRING?

Looking for some information

Looking for a discount

I want to book but have questions

One of our training experts will be in touch shortly to go overy your training requirements.

Your privacy & cookies!

Like many websites we use cookies. We care about your data and experience, so to give you the best possible experience using our site, we store a very limited amount of your data. Continuing to use this site or clicking “Accept & close” means that you agree to our use of cookies. Learn more about our privacy policy and cookie policy cookie policy .

We use cookies that are essential for our site to work. Please visit our cookie policy for more information. To accept all cookies click 'Accept & close'.

Manage cookies

In this window you can switch the placement of cookies on and off. Only the Functional Cookies cannot be switched off. Your cookies preferences will be stored for 9 months, after which they will be set to default again. You can always manage your preferences and revoke your marketing consent via the Cookie Statement page in the lower left corner of the website.

Like you, we love to learn. That is why we and third parties we work with, use functional and analytical cookies (and comparable techniques) to improve your experience. By accepting all cookies you allow us to place cookies for marketing purposes too, in line with our Privacy Policy . These allow us to track your surfing behavior on and outside of Springest so we and third parties can adapt our website, advertisements and communication to you. Find more information and manage your preferences via the Cookie statement .

check Accept all Cookies

cancel Reject optional Cookies

settings Manage cookies

Problem Solving and Decision Making (ilm) L3

• VAT: excluding VAT
• Price completeness: This price is complete, there are no hidden additional costs.

Need more information? Get more details on the site of the provider.

Description

Starting dates and places.

• View related products with starting dates: (Creative) Thinking , Decision Making , and Problem Analysis & Solving .

Starts: 12 Feb 13 Unit aim(s) To develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager

1 Know how to describe a problem, its nature, scope and impact 2 Know how to gather and interpret information to solve a problem 3 Know how to solve a problem 4 Know how to plan the implementation and communication of decisions

Indicative Content:

> Simple ways to recognise, investigate and analyse problems > Objective setting in relation to problem > Brainstorming and creative thinking techniques

> Difference between data and information > How to calculate and use simple averages and basic summary statistics > How to prepa…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service .

• Get alternatives

Didn't find what you were looking for? See also: (Creative) Thinking , Decision Making , Problem Analysis & Solving , Creativity , and Creative/Fiction Writing .

> Difference between data and information > How to calculate and use simple averages and basic summary statistics > How to prepare and use grouped data and tables > Interpretation of charts and diagrams > Methods of indexing, referencing and structuring qualitative information

> How to evaluate options > The importance of adequate and relevant information for effective decision-making > Identification of what information is relevant to specific decisions > Simple decision making techniques

> Effective presentation of a case - ie, providing facts and evidence, not just opinion > Monitoring and review techniques to evaluate outcomes of problem solving activities

Cost and Duration:

£195 + VAT accredited (ilm) can be accessed as part of an ILM Award or Certificate

• View related products with reviews: (Creative) Thinking , Decision Making , and Problem Analysis & Solving .

Share your review

• Privacy Policy
• Cookie statement
• Your reference ID is: L1P9I
• The Netherlands
• Springest.com (International) public

• About Us & Our Tutors
• Previous Clients
• Internships with CCW
• Taith Funding – The New Programme Replacing Erasmus in Wales
• RAINBO Project KA2
• Mental and Emotional Wellbeing
• Youth Engagement in Society (YES Project)
• Taith COAL Project
• Sign Up to Taith Programme Page
• ILM Leadership and Management Courses
• Computer Training Courses (Digital Skills Training)
• Continuous Professional Development Training (CPD Training)
• Construction Training Courses
• Other Training Courses
• Beauty and Treatment Courses
• Room for Hire in Cardiff
• Food and Drinks Skills Wales
• Farming Connect Funding – May 2023
• Flexible Skills Programme
• ReAct Plus Funding
• Tutor Jobs Available with CCW
• Course Calendar

Solving Problems and Making Decisions

Everyone will comeacross problems, whether your an admin or a manager. Managers will however also have to deal with employees problems as well, which is why you need the relevant skills to be able to solve problems and make decisions. Many managers will not know the correct techniques of how to solve problems, and how to go about making decisions, this course is aimed at them.

Course Content

This course will cover;

• What is a problem
• How to identify possible solutions
• Different decision making techniques
• How to evaluate your solutions to come to the best one
• How to plan implementation of the decision
• How to review and evaluate the solved problem

Credit Value

Minimum : 4 Credits

Minimum : 2 Units

Privacy Overview

• Help and support
• Guides and Resources
• Walled Garden
• Qualifications

Level 3 Leadership and Management

Get the skills and knowledge to lead, organise and motivate teams.

Results for you

• Gain a range of key management skills
• Put new skills into practice in your own role
• Build your leadership capabilities
• Motivate and engage teams, manage relationships confidently
• Develop your leadership skills using your own knowledge, values and motivations.

Impact for your employer

• Effective and confident first-line managers
• Better relationships and communication in teams
• Measurable results: workplace-based assessment ensures new skills are effectively transferred to your business
• A broad range of optional units – qualification can be tailored to your organisation’s learning and development needs.
• core management skills – such as understanding how to organise and delegate
• ability to perform management tasks –manage projects, lead meetings
• team leadership – for example, how to motivate people to improve performance
• change and innovation  – plan and manage change, create a culture of innovation
• a full range of communications skills
• managing people and relationships – negotiation, networking, building relationships
• leadership – understand leadership, use action learning to develop your leadership capabilities.

Full qualification details

Information for ilm centres.

For each qualification select the units you want to deliver using the qualification specification builder. The builder does NOT verify if your selection of units meets the ‘rules of combination’. Rules are displayed at the top of each qualification page. If you have any questions about unit combinations please contact ILM Customer Services or your EV.

Level 3 Award in Leadership and Management (FPR)

• 8600-300 Level 3 Solving Problems and Making Decisions 2 9
• 8600-301 Level 3 Understanding Innovation and Change in an Organisation 2 9
• 8600-302 Level 3 Planning Change in the Workplace 2 9
• 8600-303 Level 3 Planning and Allocating Work 2 9
• 8600-304 Level 3 Writing for Business 1 4
• 8600-305 Level 3 Contributing to Innovation and Creativity in the Workplace 2 9
• 8600-306 Level 3 Understanding Customer Service Standards and Requirements 2 7
• 8600-307 Level 3 Giving Briefings and Making Presentations 2 4
• 8600-308 Level 3 Understanding Leadership 2 6
• 8600-309 Level 3 Understand How to Establish an Effective Team 1 5
• 8600-310 Level 3 Understanding How to Motivate to Improve Performance 2 9
• 8600-311 Level 3 Developing Yourself and Others 2 9
• 8600-312 Level 3 Understanding Conflict Management in the Workplace 1 4
• 8600-313 Level 3 Understanding Stress Management in the Workplace 1 7
• 8600-314 Level 3 Understanding Discipline in the Workplace 1 5
• 8600-315 Level 3 Understanding Recruitment and Selection of New Staff in the Workplace 2 7
• 8600-316 Level 3 Understanding the Induction of New Staff in the Workplace 1 3
• 8600-317 Level 3 Understanding Training and Coaching in the Workplace 2 7
• 8600-318 Level 3 Understanding Quality Management in the Workplace 2 6
• 8600-319 Level 3 Understanding Organising and Delegating in the Workplace 1 4
• 8600-320 Level 3 Managing Workplace Projects 2 7
• 8600-321 Level 3 Understanding Health and Safety in the Workplace 2 7
• 8600-322 Level 3 Understand the Organisation and its Context 2 7
• 8600-323 Level 3 Understanding Performance Management 2 7
• 8600-324 Level 3 Understanding Costs and Budgets in an Organisation 1 7
• 8600-325 Level 3 Understanding How to Manage the Efficient Use of Materials and Equipment 2 7
• 8600-326 Level 3 Understanding the Communication Process in the Workplace 2 7
• 8600-327 Level 3 Understanding Negotiation and Networking in the Workplace 1 6
• 8600-328 Level 3 Understand How to Lead Effective Meetings 2 4
• 8600-329 Level 3 Understanding Workplace Information Systems 1 6
• 8600-330 Level 3 Understanding Marketing for Managers 1 4
• 8600-331 Level 3 Understanding Support Services Operations in an Organisation 3 7
• 8600-332 Level 3 Understanding Sustainability and Environmental Issues in a Organisation 3 10
• 8600-333 Level 3 Understanding Procurement and Supplier Management in the Workplace 2 7
• 8600-334 Level 3 Understanding and Developing Relationships in the Workplace 2 8
• 8600-335 Level 3 Understand How to Manage Contracts and Contractors in the Workplace 2 8
• 8600-336 Level 3 Understanding Incident Management and Disaster Recovery in the Workplace 2 7
• 8600-337 Level 3 Understanding Security Measures in the Workplace 2 7
• 8600-338 Level 3 Understanding How to Manage Remote Workers 2 7
• 8600-341 Level 3 Leading and Motivating a Team Effectively 2 7
• 8600-342 Level 3 Developing Own Leadership Capability Using Action Learning 10 30
• 8600-343 Level 3 Understanding Mental Health in the Workplace 2 5
• 8600-359 Level 3 Understanding Good Practice in Coaching within an Organisational Context 3 9
• 8600-361 Level 3 Understanding Good Practice in Mentoring within an Organisational Context 3 9

Drag selected units into this window

Your selected units, certificate, level 3 certificate in leadership and management (fpr).

• 8600-200 Level 2 Developing Yourself as a Team Leader 1 6
• 8600-201 Level 2 Improving Performance of the Work Team 1 6
• 8600-202 Level 2 Planning and Monitoring Work 2 8
• 8600-203 Level 2 Developing the Work Team 1 6
• 8600-204 Level 2 Induction and Coaching in the Workplace 2 8
• 8600-205 Level 2 Meeting Customer Needs 2 6
• 8600-206 Level 2 Working Within Organisational and Legal Guidelines 1 6
• 8600-207 Level 2 Providing Quality to Customers 1 6
• 8600-208 Level 2 Using Information to Solve Problems 1 5
• 8600-209 Level 2 Understanding Change in the Workplace 2 8
• 8600-210 Level 2 Maintaining a Healthy and Safe Working Environment 1 8
• 8600-211 Level 2 Diversity in the Workplace 1 6
• 8600-212 Level 2 Using Resources Effectively and Efficiently in the Workplace 1 7
• 8600-213 Level 2 Communicating with People Outside the Work Team 1 6
• 8600-214 Level 2 Briefing the Work Team 1 6
• 8600-215 Level 2 Workplace Communication 1 5
• 8600-216 Level 2 Workplace Records and Information Systems 1 5
• 8600-217 Level 2 Business Improvement Techniques 2 10
• 8600-218 Level 2 Leading Your Work Team 2 6
• 8600-219 Level 2 Managing Yourself 1 4
• 8600-220 Level 2 Enterprise Awareness 3 18
• 8600-221 Level 2 Working with Customers Legally 1 5
• 8600-222 Level 2 Setting Team Objectives in the Workplace 2 6
• 8600-223 Level 2 Gathering, Interpreting and Utilising Data in the Workplace 1 3
• 8600-224 Level 2 Methods of Communicating in the Workplace 1 3
• 8600-225 Level 2 Satisfying Customer Requirements 1 3
• 8600-226 Level 2 Understanding Effective Team Working 1 3
• 8600-227 Level 2 Building an Awareness of Waste Management 2 9
• 8600-228 Level 2 Effectively Selling to Customers 2 7
• 8600-229 Level 2 Understanding Sales in the Workplace 2 7
• 8600-230 Level 2 Developing Yourself as an Effective Team Member 3 9
• 8600-400 Level 4 Understanding the Management Role to Improve Management Performance 4 15
• 8600-401 Level 4 Planning and Leading a Complex Team Activity 4 6
• 8600-402 Level 4 Managing Equality and Diversity in Own Area 4 12
• 8600-403 Level 4 Managing Risk in the Workplace 3 6
• 8600-404 Level 4 Delegating Authority in the Workplace 3 3
• 8600-405 Level 4 Developing People in the Workplace 5 21
• 8600-406 Level 4 Developing Your Leadership Styles 4 10
• 8600-407 Level 4 Understanding Financial Management 3 12
• 8600-408 Level 4 Management Communication 4 18

Level 3 Diploma in Leadership and Management (FPR)

Find an ilm training provider that delivers this course.