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IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

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IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

• Technical Support
• Troubleshooting
• Network Maintenance
• Hardware/Software Installation
• System Administration
• Problem Solving
• Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

• Provide technical support to users in a corporate environment.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Assist users with installation of new hardware and software.
• Monitor and maintain system performance and security.
• Create user accounts and manage access.
• Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

• Assisted users with hardware, software, and network issues.
• Installed and configured computers, printers, and other peripherals.
• Developed and implemented system security protocols.
• Researched and resolved technical issues.
• Assisted with the setup and management of Wi- Fi networks.
• Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

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IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

• Excellent communication skills
• Computer hardware and system troubleshooting
• Ability to identify and resolve technical issues
• Customer service orientation
• Strong problem- solving skills
• Knowledge of computer systems and network configurations

Responsibilities

• Assist customers with technical inquiries through email and phone
• Diagnose and troubleshoot hardware, system and network issues
• Provide customers with technical advice and guidance
• Install, test and configure application software for customers
• Resolve customer complaints in a timely manner
• Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

• Computer troubleshooting
• Network and system maintenance
• Technical support
• Customer service
• Software installation
• Hardware installation
• Problem solving
• Team collaboration

Responsibilities :

• Provided technical support to customers and businesses in resolving computer hardware and software issues.
• Diagnosed software and hardware issues and replaced defective parts.
• Performed system maintenance, software installations, hardware installations, and data entry.
• Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
• Assisted in developing and maintaining procedures for backup, security, and user support.
• Developed strong relationships with customers and colleagues.
• Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

• IT troubleshooting
• Network configuration
• Desktop, server, and application support
• Remote and on- site support
• Problem- solving
• Interpersonal and communication skills
• Installing and configuring computer hardware, software, systems, networks, and printers.
• Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding to queries and providing technical support over the phone and remote access.
• Repairing and replacing hardware and other IT equipment when necessary.
• Testing and evaluating new technology.
• Training staff on new systems or software.
• Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

• Strong problem- solving and troubleshooting abilities
• Customer service oriented
• Knowledge of hardware and software systems
• Proficient with network and security protocols
• Excellent communication and interpersonal skills
• Network administration and installation
• Provided technical support to internal and remote customers
• Installed and configured hardware and software systems
• Resolved software and hardware compatibility issues
• Troubleshot and diagnosed network and security problems
• Monitored system performance and implemented best practices
• Assisted in the installation of new systems, software, and updates
• Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

• Advanced knowledge of Windows, Linux, UNIX and Mac systems
• Experience with hardware and software installation and upgrades
• Familiarity with network architecture and network security systems
• In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
• Proficient in troubleshooting and problem solving
• Excellent communication and customer service skills
• Providing support to users for technical and software issues
• Installing, configuring and troubleshooting hardware and software
• Maintaining and configuring networked and standalone computer systems
• Upgrading existing software and hardware components
• Monitoring performance and security of systems
• Performing security audits and providing security patching
• Troubleshooting, diagnosing and resolving technical issues
• Identifying, researching and resolving user inquiries
• Creating reports and documentation for internal use
• Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

• Technical Troubleshooting
• Network and System Administration
• Database Management
• Operating System Installation and Maintenance
• Software Installation and Configuration
• Customer Service and Technical Assistance
• System Security and Risk Management
• Responding to customer inquiries in a timely and professional fashion
• Diagnosing technical and software issues and providing solutions
• Installing, configuring, and maintaining operating systems, applications, and network software
• Troubleshooting hardware and software problems and providing resolution
• Ensuring system security and performing system backups and data recovery
• Identifying and resolving system performance and security issues
• Maintaining user accounts and access permissions
• Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

• Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
• Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
• Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
• Education: Include your highest level of education and any certifications or specialized training you may have received.
• Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
• Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

• To leverage my technical and customer service skills to provide exceptional support to customers
• To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
• To use my strong interpersonal skills to develop positive relationships with customers and team members
• To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
• To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
• To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

• Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
• Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
• Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
• Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
• Networking: IT support specialists need to be able to install and configure networks and network components.
• Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
• Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
• Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
• Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

• Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
• Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
• Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
• Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
• Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
• Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

• Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
• Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
• Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
• Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

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IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

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• IT Support Specialist
• Help Desk Specialist
• Technical Support Specialist
• IT Technical Analyst
• Systems Support Analyst

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• IT Support Specialist Resume Tips

IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it support specialist resume sample.

IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it support specialist resume in 2024,    highlight communication skills like languages..

Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.

   Have an extensive skills list.

One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.

Help Desk Specialist Resume Sample

Technical support specialist resume sample, it technical analyst resume sample, systems support analyst resume sample.

We spoke with hiring managers at companies like Google, Microsoft, and Apple to understand what they look for in IT Support Specialist resumes. They shared insider tips on how to make your resume stand out and increase your chances of getting hired. Here are the top tips they recommend:

   Highlight your technical skills

Hiring managers want to see that you have the technical skills needed for the job. Be specific about the technologies and tools you have experience with.

Instead of just listing 'technical support', include details like:

• Provided technical support for Windows and Mac operating systems
• Troubleshot hardware, software, and network connectivity issues
• Installed and configured computer systems and peripherals

Quantify your experience where possible. For example:

• Resolved an average of 50+ support tickets per week
• Maintained 99% customer satisfaction rating over 2 years

   Show your customer service skills

IT support is not just about technical skills. You also need strong customer service skills to communicate with and assist users. Highlight your ability to:

• Communicate technical information to non-technical users
• Provide patient and empathetic support
• Resolve customer issues efficiently

Avoid generic statements like:

• Good communication skills
• Customer service experience

Instead, provide specific examples:

Helped reduce average call times by 20% by implementing new troubleshooting scripts and processes. Consistently maintained customer satisfaction scores above 95%.

   Include relevant certifications

Certifications show that you have the knowledge and skills needed for the job. They can also help your resume stand out. Some common certifications for IT support specialists include:

• Microsoft Certified Solutions Associate (MCSA)
• Apple Certified Support Professional (ACSP)
• Cisco Certified Network Associate (CCNA)

List your certifications in a separate section on your resume. Include the full name of the certification, the issuing organization, and the date earned.

   Emphasize your problem-solving skills

IT support is all about solving problems. Hiring managers want to see that you have strong problem-solving skills and can think critically.

Instead of just saying you have 'problem-solving skills', provide examples of how you have used those skills:

• Diagnosed and resolved complex technical issues for clients
• Developed and implemented process improvements to prevent recurring issues
• Collaborated with team members to troubleshoot challenging problems

Quantify your impact where possible:

Identified and resolved a system issue that reduced downtime by 80% and saved the company an estimated $50,000 per year.

   Tailor your resume to the job

Customize your resume for each job you apply to. Use the job description as a guide for what skills and experience to highlight.

For example, if the job mentions specific technologies, make sure those are prominently featured on your resume. If the job emphasizes customer service, focus on your communication and problem-solving skills.

Avoid using the same generic resume for every job application. A tailored resume shows the hiring manager that you are a strong fit for their specific needs.

   Showcase your achievements

Don't just list your job duties and responsibilities. Hiring managers want to see the impact you had in your previous roles. Use achievement-oriented bullet points to showcase your successes.

For example, instead of:

• Provided technical support to users
• Resolved an average of 100 support tickets per month, consistently exceeding team targets by 20%
• Reduced average resolution time by 30% by implementing a new ticketing system and processes

Quantify your achievements with numbers, percentages, and other metrics. This helps hiring managers understand the scope and impact of your work.

Writing Your IT Support Specialist Resume: Section By Section

  summary.

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not required, a well-written summary can help you stand out from other candidates and provide context for your experience, especially if you're changing careers or have a diverse background. However, avoid using an objective statement, as it focuses on your goals rather than how you can benefit the employer.

When writing your IT support specialist resume summary, focus on your technical skills, problem-solving abilities, and customer service experience. Use keywords from the job description to demonstrate your fit for the role, but avoid repeating information that's already in other sections of your resume. Keep your summary concise, limiting it to a few sentences or a short paragraph.

To learn how to write an effective resume summary for your IT Support Specialist resume, or figure out if you need one, please read IT Support Specialist Resume Summary Examples , or IT Support Specialist Resume Objective Examples .

1. Highlight your technical expertise

Emphasize your proficiency in the technical skills and tools required for an IT support specialist role. This may include:

• Operating systems (e.g., Windows, macOS, Linux)
• Hardware and software troubleshooting
• Network configuration and maintenance
• Cybersecurity and data protection

Here's an example of a summary that effectively highlights technical expertise:

Experienced IT support specialist with 5+ years of experience in troubleshooting hardware, software, and network issues. Proficient in Windows and macOS environments, with a strong background in network configuration and cybersecurity. Proven track record of resolving complex technical problems and implementing preventative maintenance measures.

Avoid using vague or generic statements that don't showcase your specific skills, such as:

• Skilled in various technical areas
• Familiar with many different technologies

2. Showcase your customer service skills

In addition to technical expertise, IT support specialists need strong communication and problem-solving skills to effectively assist users. Highlight your ability to:

• Communicate complex technical concepts to non-technical users
• Remain patient and empathetic when working with frustrated users
• Collaborate with team members and other departments

Here's an example of how to showcase these skills in your summary:

Customer-focused IT support specialist with a proven ability to communicate complex technical solutions to diverse user groups. Skilled in active listening, problem-solving, and collaboration to efficiently resolve user issues and maintain high levels of customer satisfaction. Committed to continuous learning and staying up-to-date with emerging technologies.

Avoid making subjective claims about your soft skills without providing context, such as:

• Excellent communication skills
• Team player with a strong work ethic

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished in previous roles and how you can apply those skills to the IT support specialist position you're targeting.

In this section, we'll cover the key steps to writing an effective work experience section that will grab the attention of employers and help you land more interviews.

1. Use strong, relevant action verbs

When describing your work experience, start each bullet point with a strong action verb that showcases your skills and accomplishments. Avoid generic verbs like "assisted" or "helped." Instead, use industry-specific verbs that highlight your technical expertise, such as:

• Troubleshot and resolved complex hardware and software issues
• Configured and maintained network systems
• Implemented cybersecurity protocols to protect sensitive data
• Optimized system performance through regular maintenance and updates

By using strong, relevant action verbs, you demonstrate your value and make your resume more engaging to read.

2. Quantify your impact with metrics

Whenever possible, use numbers and metrics to quantify your achievements and show the impact of your work. This helps hiring managers understand the scope of your responsibilities and the value you brought to your previous roles. For example:

• Resolved an average of 50+ support tickets per day, consistently exceeding team targets
• Reduced system downtime by 30% through proactive monitoring and maintenance
• Trained and onboarded 15 new hires, resulting in a 25% increase in team productivity

If you don't have access to specific metrics, you can still use numbers to provide context:

• Managed IT support for an office of 200+ employees
• Supported a network of 500+ devices across multiple locations

3. Highlight your technical skills and tools

As an IT support specialist, your technical skills and knowledge of industry-standard tools are crucial. Make sure to showcase your expertise by mentioning specific technologies, software, and methodologies you've worked with. For example:

• Proficient in Windows, macOS, and Linux operating systems
• Experienced with remote support tools such as TeamViewer and LogMeIn
• Skilled in network troubleshooting using tools like Wireshark and Ping Plotter
• Familiar with ITIL framework and best practices

Avoid simply listing generic skills without context. Instead, demonstrate how you've applied your skills to solve problems and deliver results:

• Technical skills: Hardware, software, networking
• Utilized advanced hardware and software troubleshooting skills to diagnose and resolve complex technical issues, reducing average resolution time by 20%

4. Show career growth and progression

Employers want to see that you've progressed and taken on more responsibility throughout your career. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section. For example:

IT Support Specialist, ABC Company (2018-2021) - Promoted to Senior IT Support Specialist in 2020 due to strong performance and leadership skills - Mentored and trained a team of 5 junior support specialists, ensuring consistent quality of service - Collaborated with cross-functional teams to implement new technologies and improve processes

If you don't have a formal promotion, you can still demonstrate growth by showcasing how your responsibilities and impact increased over time:

• Started as a junior support specialist handling basic troubleshooting tasks
• Gradually took on more complex projects and became the go-to person for escalated issues
• Developed and delivered training sessions on new technologies to help upskill the team

  Education

The education section of your IT support specialist resume should be concise yet impactful. It's an opportunity to showcase your relevant technical knowledge and training. Here are some key tips to keep in mind when writing your education section:

1. List degrees that relate to IT support

Include your most relevant degrees first, such as a Bachelor's in Computer Science, Information Technology, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Information Technology University of ABC, Anytown, USA Graduation: May 2020

If you don't have a directly related degree, you can still include your education. Just make sure to highlight relevant coursework or projects in the description.

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can bolster your education section by listing relevant coursework, projects, or academic achievements. This shows employers that you have the necessary skills and knowledge for the role.

For example:

• Relevant Coursework: Network Security, Database Management, IT Project Management
• Senior Capstone Project: Developed a ticketing system for the university's IT department, improving response times by 25%

3. Include relevant certifications

In the IT field, certifications are highly valued and can set you apart from other candidates. If you have any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section.

Here's an example:

CompTIA A+ Certification Issued: June 2021 Expiration: June 2024

If you have multiple certifications, consider creating a separate "Certifications" section to highlight them.

4. Keep it brief for senior-level positions

If you're a senior-level IT support specialist with extensive work experience, your education section should be brief and to the point. Employers will be more interested in your professional accomplishments than your academic background.

Here's an example of what not to do:

Bachelor of Science in Computer Science University of XYZ, Anytown, USA Graduation: May 1995 Relevant Coursework: Programming 101, Intro to Databases, Web Development GPA: 3.2

Instead, keep it concise:

Bachelor of Science in Computer Science University of XYZ

  Skills

The skills section on your resume is one of the most important parts, especially as an IT support specialist. Hiring managers and recruiters will quickly scan this section to see if you have the technical skills and knowledge they need. Here are some tips to make sure your skills section is effective and helps you get noticed.

1. Highlight technical skills from the job description

When applying for IT support specialist roles, it's crucial to showcase the specific technical skills that the job requires. Look closely at the job description and identify the key skills they are looking for, such as:

• Networking protocols (TCP/IP, DHCP, DNS)
• Operating systems (Windows, Linux, macOS)
• Helpdesk ticketing systems (Zendesk, ServiceNow)
• Scripting languages (Python, PowerShell)

By tailoring your skills section to match the job requirements, you'll demonstrate to the employer that you have the specific expertise they need. This will also help your resume pass through Applicant Tracking Systems (ATS) that screen for relevant keywords.

To check if your resume has the right skills and keywords that employers are looking for, try using a tool like Targeted Resume . It analyzes your resume against a specific job description and provides suggestions on skills to include.

2. Group skills into categories

Rather than listing your skills in a long, unorganized bullet list, consider grouping them into categories. This makes it easier for hiring managers to quickly scan and understand your expertise. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DHCP, DNS, Cisco IOS Helpdesk Support : Zendesk, ServiceNow, Remote Desktop Scripting : Python, PowerShell, Bash

Grouping your skills into 3-4 main categories keeps your skills section organized and focused. Avoid creating too many categories, which can look cluttered and unfocused, like this example:

Software : Zendesk, Salesforce, ServiceNow, Jira Hardware : Laptops, Desktops, Printers, Scanners Mobile Devices : iOS, Android Networking : Firewalls, Routers, Switches Databases : SQL, MySQL, Oracle Cloud Platforms : AWS, Azure

Not sure if your skills section is well-organized and effective? Get an objective critique with Score My Resume , which checks your resume's skills section and other key areas in seconds.

3. Include both hard and soft skills

As an IT support specialist, technical hard skills are essential to include on your resume. However, don't neglect important soft skills that are also crucial for success in this customer-facing role. Some key soft skills to consider are:

• Problem-solving
• Attention to detail
• Communication
• Time management

While you should focus primarily on technical skills, adding a few key soft skills shows hiring managers that you're well-rounded. Just be sure to demonstrate these soft skills in your work experience rather than listing generic buzzwords.

Here's an example of an IT support specialist skills section that balances hard and soft skills:

Technical Skills : Windows 10, Active Directory, Zendesk, Cisco networking, Python scripting Soft Skills : Troubleshooting, communication, attention to detail, time management

Avoid listing too many soft skills, which can make it seem like you lack technical expertise. Aim for no more than 4-5 soft skills at most.

4. List skills by proficiency level

If you want to provide more context about your skills, consider listing them by proficiency level. This gives employers a better sense of your expertise in each area. For example:

Expert : Windows 10, Active Directory, Zendesk ticketing system Advanced : Linux, Cisco IOS, SQL databases Intermediate : Python, PowerShell scripting

However, be honest about your proficiency levels. Don't claim to be an "expert" in a skill unless you truly are. Also, avoid listing skills as "beginner" on your resume, as this suggests you don't have enough experience yet.

Here's an example of how not to list skills by proficiency level:

Expert : Windows 10, Linux, Python, SQL, network troubleshooting, helpdesk support, technical writing, project management Beginner : Cloud computing, agile methodologies, data analysis

Listing too many skills as "expert" is unrealistic and seems exaggerated. And including "beginner" skills takes up valuable space without adding much value. Instead, focus on skills you have at least intermediate to advanced proficiency in.

Tailor your listed proficiencies to the job you're applying to. If a skill is critical for the role, make sure you have it listed as "advanced" or "expert" if possible.

Skills For IT Support Specialist Resumes

Here are examples of popular skills from IT Support Specialist job descriptions that you can include on your resume.

• Microsoft SQL Server
• Web Development
• Troubleshooting
• Windows Server

Skills Word Cloud For IT Support Specialist Resumes

This word cloud highlights the important keywords that appear on IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, desktop support.

IT Specialist

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• IT Specialist Resume Guide & Examples for 2022

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IT Support Specialist Resumes

• Template #1: IT Support Specialist
• Template #2: IT Support Specialist
• Template #3: Help Desk Specialist
• Template #4: Technical Support Specialist
• Template #5: IT Technical Analyst
• Template #6: Systems Support Analyst
• Skills for IT Support Specialist Resumes
• Free IT Support Specialist Resume Review
• Other Engineering Resumes
• IT Support Specialist Interview Guide
• IT Support Specialist Sample Cover Letters
• Alternative Careers to a Information Technology Specialist
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5 IT Support Resume Examples to Land Interviews in 2024

IT Support Resume

• IT Support Resumes by Experience
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• Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly. 

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

or download as PDF

Why this resume works

• Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry Level IT Support Resume

• While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

• However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

• Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

• Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

• Network Engineer
• Cyber Security
• Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow. 

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

• Google Cloud
• Malwarebytes
• Microsoft Azure

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively. 

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics. 

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value. 

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

• Show off the decreases in IT security and malware-related incidents that you brought on.
• Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
• Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
• Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

• Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
• Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
• Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
• Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

• Implemented
• Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

• Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
• If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
• Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

• Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists. 
• If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
• Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role. 

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

• IT Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Support Specialist Resumes:

• Troubleshoot and resolve hardware and software issues for end-users
• Install and configure software applications and updates
• Manage user accounts and permissions in Active Directory
• Provide technical support for remote users via phone and email
• Monitor and maintain network infrastructure, including switches and routers
• Conduct regular backups and disaster recovery testing
• Collaborate with other IT teams to implement new technologies and systems
• Conduct security audits and implement security measures to protect against cyber threats
• Train end-users on new software and hardware systems
• Maintain inventory of hardware and software assets and order new equipment as needed

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

IT Support Specialist Resume Example:

• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
• Reduced helpdesk tickets by over 25% with the implementation of a remote access system
• Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
• Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Quantum leaped helpdesk resolution times with the deployment of automated IT systems
• Performed regular backups and disaster recovery procedures to ensure data security and system integrity
• Optimized network performance and addressed IT security issues to ensure compliance with industry standards
• System installation and maintenance
• Network administration
• Security management
• Diagnosis and troubleshooting of IT issues
• End-user support
• Remote support
• Backup and recovery operations
• IT standard compliance
• Automated IT systems
• Helpdesk management
• Training and mentoring
• Performance optimization
• Network monitoring and optimization
• Documentation and recordkeeping
• Time management and problem-solving ability
• Communication and interpersonal skills
• Knowledge of computer hardware, software and peripherals
• Knowledge of IT standards and protocols
• Knowledge of customer service best practices.
• Information Technology
• Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Network Administration
• Operating System Installation and Configuration
• Hardware and Software Maintenance
• Technical Documentation
• Active Directory Management
• Cloud Computing
• Virtualization
• Firewall Configuration
• Backup and Disaster Recovery
• Remote Desktop Support
• IT Security and Compliance

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Empathy and Customer Service Orientation
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Analytical and Logical Thinking
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

• Troubleshooted
• Collaborated
• Implemented

Generate Your Resume Summary

Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

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IT Support Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Imaging, configuring and installing systems issued to users, decommission retired systems
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
• Updating inventory records via IT Asset management system
• Tuning up the system’s performance for the best efficiency of the service
• Providing Telecom and Conference Room support
• Installing, Managing, and Configuration Windows Operating System
• Managing hardware and software inventory and ensure the inventory is up to date
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
• Assists executive-level and management in resolving technical issues on an emergency basis
• Assist customers and management in resolving technical problems on an emergency basis
• Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
• Assists in developing user documentation/installation procedures
• Assist in developing user documentation/installation procedures
• Initiative of team process improvement and services improvement
• Ensure to follow Technical Change Management Procedure when there is any change requests
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Develop in-depth Product Knowledge in order to resolve customer questions and issues
• Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
• Ability to lift up to 50 lbs
• Strong customer focus
• Strong analytical and problem solving skills
• Ability to work effectively in diverse teams
• Ability to work well with other people in a team oriented environment
• Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
• Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
• Coordinate with relevant groups to get the permanent fix tested and implemented on production
• Regular status updates to all stakeholder
• Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)

15 IT Support Specialist resume templates

Read our complete resume writing guides

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• Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
• Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
• Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Performs other duties of a similar nature or level
• B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
• Extensive knowledge of MAC OS and iOS operating systems
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Excellent interpersonal relations skills – experience supporting executive-level customers
• Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
• Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
• Must have a valid driver’s license and a good driving record
• Ability to work independently, make good use of time and prioritize multiple tasks
• Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

Senior IT Support Specialist Contractor Resume Examples & Samples

• B.S. in computer science or related field is highly preferred
• 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
• Comp TIA A+ and Network + preferred
• Extensive knowledge of MAC and Windows OS and iOS operating systems
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
• 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
• Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
• Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
• Experience with various mobile technologies in a corporate environment including IOS and Android
• Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
• Must be able to travel by car to other local offices if required

Trade Desk IT Support Specialist Resume Examples & Samples

• Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
• Will need a proactive approach to identify and resolve issues before they affect production trading
• Drive resolutions to get trading systems back to market when outages occur during the trading day
• Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
• Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
• Proactively address performance improvements/optimizations
• Ensure the teams knowledge base stays current and proactively maintains documentation
• Work effectively with team members
• Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
• Excellent interpersonal, oral, and written communication skills
• Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

• Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
• Ownership and proactive maintenance of the UK & I Audit technology suite of tools
• Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
• Responsible for providing a timely response to application related queries, using bespoke internal systems
• Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
• Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
• Supporting team members and assist with ad-hoc requests for assistance in operational activities
• Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
• Proven aptitude and keen interest in technology and technology developments
• Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
• Demonstrated levels of tenacity in dealing with issue resolution and task completion
• Excellent communication, organisational and analytical skills
• Proven communication skills – verbal and written
• Demonstrated levels of attention to detail
• Keen ability to exercise good judgement and mitigate risks
• Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
• IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
• Strong reporting summarisation skills
• Experience of drafting communications
• Previous experience working on a service level helpdesk will be considered an advantage
• Full training will be provided for the successful candidate*

IT Support Specialist Resume Examples & Samples

• Bachelor's Degree
• At least 3 years experience in IT Support
• English: Fluent
• Japanese: Fluent

Customer Service Oriented IT Support Specialist Resume Examples & Samples

• Bachelor’s degree in a related field
• At least 1 year recent experience providing Level I support in a professional services firm
• Sophisticated demeanor and ability to convey technical concepts to a variety of users
• Desire to regularly interface with end users, think: "naturally customer-service-oriented"
• Take-charge, no fail attitude with the ability to learn new software quickly

IT Support Specialist for Distribution Center Resume Examples & Samples

• Understands technically all involved systems / interfaces and their interdependencies
• Supports all Manhattan application environments and provides technical release support/upgrades
• Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
• Create/maintain WM application monitoring scripts
• Gathering business requirements and convert it into a technical description/documentation
• Provides professional, courteous, and knowledgeable service to all groups in a timely manner
• Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
• Effectively communicates service request status and actions taken towards problem resolution
• Interacts constructively with colleagues to resolve customer issues in the most effective manner
• Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
• Develops and maintains subject matter expertise for the team/department
• Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
• Preferably first working experiences in an IT application support role for industrial companies or warehouses
• Prior experiences with database technologies / SQL a plus
• Unix experiences are a plus
• Network LAN / WAN is a plus
• Windows Server experiences are a plus
• Ability to clearly communicate
• Ability to challenge and propose alternative solutions
• English written and verbal communication skills
• Preferably first knowledge in a warehouse logistics system is a plus
• Excellent troubleshooting skills
• Be able to examine issues both strategically and analytically
• Available off-hours as necessary to support the facility
• For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
• Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies

IT Support Specialist, Associate Resume Examples & Samples

• 2 to 3 years
• Technical Customer Contact
• AS Technical degree
• A+ Certification - ITIL Foundation Certification
• Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
• Provide software support for Linux, Windows and OSX desktop/server environments
• Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
• Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
• Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
• Ability to move office furniture and equipment as needed
• Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)

Helpdesk / IT Support Specialist Resume Examples & Samples

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc

Junior Help Desk / IT Support Specialist Resume Examples & Samples

• Provide ongoing technical support using a variety of systems and software
• Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
• Provide support for application software installation and use
• Act as an advocate for the office in the resolution of any and all computer-related problems or issues
• Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
• Provide Hardware/Software Installation and Setup support
• Provide Mobile Device Support
• Perform other official duties as assigned
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
• Local order management of IT equipment and consumables
• Follow and further develop standard Service Desk operating procedures
• Interact with programmers and Infrastructure staff on issues that have been escalated
• End user account maintenance; including account creation, ongoing maintenance and deletion
• Document all interactions and problem resolution
• Undergraduate degree in IT or equivalent industry certifications
• One (1) year of experience with Information Technology hardware and software support
• Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

• Greet customers as they enter the IT Service Bar and quickly understand how to assist them
• Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
• Install, troubleshoot and repair computer hardware (PC and Mac)
• Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
• Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
• Install Symantec Operating Environments on IT supported hardware
• Provide technical assistance and training to end users on computer operating systems and approved applications
• Instruct and assist end users in the use of computer equipment, software and accessories
• Evaluate and test new technology for feasibility and implementation within Symantec
• Perform asset management activities to ensure hardware is properly assigned to the end users
• Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
• Document all support activity within the IT Incident and Change Management tracking tool
• Coordinate efforts with 3rd party vendors to repair faulty hardware
• Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
• Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
• Provide enhanced support to executive leaders within the company
• Bachelor’s degree or related technical education
• 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
• Aptitude for acquiring skills in technical repairs and an eagerness to learn
• Demonstrated ability to communicate complex technical concepts in simple language
• Strong experience and working knowledge of current Windows Operating Systems
• Ability to prioritize and complete multiple tasks simultaneously
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
• Active Directory working knowledge
• Experience with Symantec products and Encryption is a plus
• Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
• Be the technical expert of the application
• Identify and drive application and environmental improvements
• Experience with Linux and or Windows system administration
• Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
• Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
• Basic knowledge of Web technologies (Infrastructure, CDN, …)
• Analytical mind-set and out-of-the-box thinking
• Previous working experience in cooperation with offshore teams will be beneficial
• Ability to multitask, work independently and meet deadlines while providing high quality of work
• Strong verbal and written communication skills in English (German is a plus)

Principal IT Support Specialist Resume Examples & Samples

• Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Working knowledge of current Windows Operating Systems

Advisory IT Support Specialist Resume Examples & Samples

• Ensure stability of desktop environment
• Leads and coaches consultants and provides technical/procedural guidance
• Perform impact analysis for business and IT events
• Safeguard stability of desktop environment
• Perform root cause analysis and remediation on recurring issues
• Engage other silos in IT for escalation of unresolved problems
• Acts as a liaison between business units and other IT silos
• Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
• Measure support capacity and operations through metrics, reporting and auditing
• Coordination with vendor for implementation and support of third party applications and systems
• Identify opportunities for automation and efficiency enhancement
• Work closely with the Service Manager to maintain and improve the service level of the team
• Co-ordinate and communicate product deployment and policy rollout with stakeholders
• Build strong relationships with stakeholders in IT silos and business units
• Coordinate cross-silo projects, strategies and best practices*L1-KW1
• Strong leadership and interpersonal skills
• Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
• Strong mindset of Information Security and IT Security
• Strong sense of ownership; must take initiative and follow through issues from beginning to end
• Strong customer service mindset and skills
• Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
• Proven ability to work independently with little supervision as well as in a team environment
• Proven track record to work with regional and global partners
• Previous experience in business unit engagement
• Project co-ordination or management experience
• Comprehensive knowledge of Windows operating system, applications and computer hardware
• Understanding of ITIL terminology and workflows
• Good knowledge of investment banking industry
• Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Plant IT Support Specialist Resume Examples & Samples

• Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
• Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
• Responsible for documentation and modifying specifications for existing standards as required
• Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
• Demonstrate understanding of project management methodologies
• Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
• Demonstrate ability to communicate to all level of management in written and verbal form

Office IT Support Specialist Resume Examples & Samples

• Academic degree, preferably in a technical subject or equivalent education
• 2+ years relevant technical experience, ideally in a professional services environment
• English on C1 level or other local language proficiency would be a plus
• Very strong communications and presentation skills; high aptitude for customer service
• Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
• Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
• Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
• High aptitude for learning on the job and look for continuous improvement and personal growth

Regional IT Support Specialist Resume Examples & Samples

• Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
• Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
• Maintains hardware inventory via designated asset tracking system(s)
• Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
• Coordinates and performs software installations and provides basic end user training
• Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
• Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
• Provides support for voice, video and/or web conferences
• Assists with telephone installations, moves and troubleshooting
• Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
• Conducts IT-related new hire orientation training
• Provides recommendations and coordinates technology-related purchases for end-users and business units
• Schedules and supervises on-site service calls with service providers and vendors
• Monitors local server hardware and backup systems and perform basic server backup routines as needed
• Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
• Assists with Help Desk calls and tickets as needed
• May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
• Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
• Demonstrated knowledge of Active Directory
• Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
• Demonstrated written, verbal and interpersonal skills
• Demonstrated professional demeanor, strong customer relations skills
• Demonstrated aptitude for understanding and troubleshooting technical problems
• Demonstrated competency in Microsoft Windows and Office Suites
• Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
• Demonstrated ability to effectively and clearly deliver information to a range of audiences
• Demonstrated ability to multi-task and effectively manage workload and make wise use of time
• Demonstrated ability to routinely lift equipment up to 45lbs
• Able to travel to satellite offices for ITS support needs

IT Support Specialist Contractor, Six Months Resume Examples & Samples

• Provide excellent user experience to 3DS employees needing IT support
• Troubleshoot issues coming from Helpdesk primary qualification
• Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
• Ensure troubleshooting and resolution for local and remote users
• Propose and administrate additional service for End user (loan fleet management, secure storage management
• Provide support for software installations
• Manage urgency and prioritize tickets, understand and follow up on escalations
• Engage with other teams for more complex requests
• Writing Knowledge Base articles
• Ability to work with remote and virtual teams and users
• Fluency in French, Spanish, or Portuguese is highly desired
• One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
• 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

IT Support Specialist, Tech Lead Resume Examples & Samples

• Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
• Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
• Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
• Coordinate testing to DevOps projects
• Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
• Requests software fixes and enhancements from application developers as necessary
• Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
• Ability to handle batch cycles for multiple test regions for multiple applications
• Analyze and Recover failed batch processes and scheduling issues as required
• Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
• Ensure successful file copies and/or transfers between systems
• Assist less experienced team members, review their work, and assist in problem resolution as necessary
• Associates degree in Computer Science, IT or a related field or equivalent work experience
• 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
• Strong Knowledge of Enterprise Application and Business-to-Business Integration
• Working knowledge of OS/390/zOS, TSO/ISPF and JCL
• Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
• Effective analytical, communication, interpersonal and problem-solving skills
• Good understanding of Mainframe and Windows platforms
• Proficiency using Microsoft Office software products
• No management experience is required
• 5% travel required
• To serve as a representative of the Technical Services Group to the customer
• Meet the needs of the customer while maintaining the security and standards of Fiserv
• Join an established team of professionals
• Opportunity to learn different areas of current information technology
• Provide 1st level support for Fiserv Employees
• Log Service Requests into the Helpdesk Ticketing System
• Route Service Requests as needed to appropriate personnel
• Report to management unresolved issues
• Education High School Diploma or GED
• Minimum # years’ experience required Six Months to 2 Years
• Type of work experience required Technical Customer Contact and Support
• Supervisory/Management experience required None
• Education AS Technical Degree
• Certifications A+ Certification; ITIL Foundation Certification
• Experience 3+ Years
• Experience in supporting a Microsoft Windows (Server/Workstation) environment
• Experience in administration of Microsoft Active Directory Users and Groups
• Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
• Experience with MS Outlook support and basic administration
• Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
• Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
• Ability to properly document troubleshooting steps and processes in an appropriate fashion
• 2-3 Years Experience in a technical customer contact environment
• A+ Certification Preferred
• Bachelor's Degree in Computer Science/Information Technology
• Certifications in Microsoft/Cisco/VMware technologies are preferable
• Excellent interpersonal skills are required for daily customer contact
• Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
• Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
• 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
• Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred

IT Support Specialist Supervisor Resume Examples & Samples

• Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
• Knowledge of Microsoft technologies in the enterprise space
• Basic understanding of ITIL
• Knowledge of Service Desk tools and processes
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment
• Hands on, team player with a proactive bias and optimistic outlook

Senior IT Support Specialist Resume Examples & Samples

• At least 3 years of IT support experience of increasing complexity and challenge
• Experience using MDM solution – ex. AirWatch
• At least 2 years of support experience within a Tier 2 support group
• Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
• Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
• Experience using Apple Management software Jamf
• Strong experience supporting off-site conferences
• Project management or project lead experience
• Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
• Understanding of Microsoft Service Desk ticketing system
• Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
• Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
• Troubleshooting system hardware and software incidents including operating system and software application problems
• Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
• Process new hire on-boarding and termination off-boarding process
• Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
• Participate in team projects and collaborate with other functional teams
• Excellent communication skills and telephone manner
• Excellent organizational skills and Incident Management experience
• Strong problem solving and research skills
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
• Some knowledge of Mac OS and Linux/Unix
• You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
• ITIL Knowledge is desirable
• Ability to follow team policies, processes and procedures
• Ability to lift or move up to 50-lbs equipment if needed
• Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
• Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
• Performing preventative maintenance services through field visits and remote access
• Providing after hours support through on-call rotation process
• Ensuring restaurants and regional users are completely satisfied with support services
• Training restaurant and regional users on basic use of hardware and software
• Installing IT systems at new restaurants and remodels
• Attending new restaurant openings
• Strong customer service, organization, and communication skills
• Strong process management skills
• Ability to understand software, hardware, telephony and connectivity
• Ability to acquire data
• Ability to focus on objectives while being detail-oriented
• Two (2) years experience with IT support responsibilities
• Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
• Issue management and facilitation experience preferred
• Three (3) years of experience with Information Technology hardware and software support
• Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
• Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
• Standardize the configuration for all hardware and software for end user devices
• Manage and evolve a standard for all end user devices
• Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
• Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
• Management of Office 365 hosted Microsoft Exchange for employee setups
• Work directly with Human Capital as part of the employee on boarding team
• Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
• Onsite support in our corporate headquarters for executive management and senior management
• Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
• 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
• Hardware technical knowledge of laptops, iPads and iPhones required
• Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
• Detailed technical knowledge in Windows, OSX and iOS required
• Experience dealing with users from a help desk required. Very strong interpersonal skills
• Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
• IT experience within a regulated environment (Public company, financial, etc.) desired
• Experience with Office 365 and SharePoint highly desired
• Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
• Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
• Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
• Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
• Keep up to date calls/projects information, plan, schedule, and status with Team Leader
• Ensure the team processes keep aligning and consistency with ISO 27001:2013
• Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
• Performing upgrades/patches of the system and application to new release levels following as the client requirement
• Diagnosing and troubleshooting hardware, O/S, software, and service issues
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Following Hardware Inventory Management procedure and ensure 100% of accuracy
• Proactively monitoring the system's health, and ensure high availability of services
• Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
• Bachelor Degree in Computer Science, Computer Engineering or equivalent required
• 3-5 years working experience in Enterprise Desktop Infrastructure
• Experience in virtual desktop infrastructure (VDI) environment is advantage
• Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
• Provides remote support via phone, Live Chat and Remote Desktop connectivity
• Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
• Provides hardware imaging, software installation and set-up support
• Provides mobile device support
• Records and documents troubleshooting steps in the knowledge management system
• Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
• Must have the ability to work independently, proactively and within a team environment
• Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
• Performs other official duties as assigned
• Managing Active Directory, system security control, & hardening
• Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
• Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
• Tuning up the system’s performance for the best efficiency of the service
• Managing & Maintaining Commvault Backup System to ensure daily backup succession
• 3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
• Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage
• Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
• Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
• Driving improvements and ensuring the highest degree of resilience and top tier support
• Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
• Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
• Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
• Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
• Interact with outsourced and network vendors to resolve issues
• Follow ITIL process (Change management, configuration management and Root Cause Analysis)
• Work with business units to resolve production DNS, IPAM, DHCP issues
• Ability to Multi-task
• Ability to be on call for after-hours support
• 3-6 years of deep technical experience working on IPAM environments
• High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
• High understanding of scripting (Perl, Shell, Korn, Bash)
• Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
• Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
• Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
• Network Protocol experience in DNS/DHCP and IP Management application support
• Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
• Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
• Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
• Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
• Experience in monitoring address utilization to manage capacity of IP Address space
• Experience with IPv6
• Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
• Experience working in a fast paced environment and be on call for after-hours issues as needed
• Excellent communication skills in English
• ISC DNS Certification preferred, CCNP is a plus
• Manage the inventory tracking of all computing devices used by Top Management and Pas
• Coordinate all computing devices purchases for Top Management and Pas
• Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
• Assist team with other duties required to maintain the Top Management Support operations smoothly
• Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
• Needs to quickly diagnose triage issues and deliver a high level of Top Management service
• End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
• Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
• Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
• Supervisory role on Top Management Support outsourced contract staffs that involves
• Experience in systems support and operations, including LAN administration, PC and User support
• Excellent problem solving and communications skills
• Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
• Software (PC based operating systems and applications); Networks (Windows), and others
• Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
• Fluent English
• Perform other duties as assigned
• Strong knowledge of WebEx, and Cisco Unified Communications Manager
• 3 years minimum experience in IT call center environment
• 3 years minimum experience with Microsoft Windows and Office
• 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
• 2 years minimum experience with MAC OS
• 2 years minimum experience supporting clients using remote access software
• 2 years minimum experience supporting remote connectivity (VPN)
• Related IT certifications preferred but not required
• Related College degree preferred but not required
• Support of production LAN/WAN firewall environment
• Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
• Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
• Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
• Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
• Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
• Strong skills in technical documentation
• Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
• Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
• Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
• Experience in using sniffers and packet captures to resolve production issues
• Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
• Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
• Understand how business application requirements drive Firewall policy and rule sets
• Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
• Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
• Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
• Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
• Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
• Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management
• Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
• Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
• Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
• Direct student and temporary employee support of IT/AV enabled spaces

Related Job Titles

• • Developed and implemented a network security protocol for a corporate network of over 5000 users, reducing security breaches by 45%.
• • Led a team of 10 to manage IT infrastructure, successfully delivering 99.9% system uptime and reducing system outages by 60%.
• • Optimized data storage and processing procedures, saving the company over $200,000 annually in operational costs.
• • Designed and conducted employee training sessions on cybersecurity practices, improving staff compliance by 70%.
• • Managed the deployment of a multi-cloud environment, integrating services from AWS, Azure, and GCP, leading to a 30% increase in deployment efficiency.
• • Spearheaded a big data analytics project that provided actionable business insights, boosting annual revenue by 15%.
• • Oversaw the migration of enterprise applications to a hybrid cloud infrastructure, resulting in a 20% improvement in agility.
• • Managed budgets of up to $3M for complex IT projects, consistently delivering within 10% of projected costs.
• • Enhanced cross-functional communication through the development of a project management portal, increasing project completion rate by 25%.
• • Negotiated with vendors to secure cost-effective solutions for IT hardware and software needs, saving the company 15% in expenses.
• • Introduced Agile and Scrum methodologies, improving project delivery time by approximately 30%.
• • Maintained and upgraded a network of 200 servers with 99.8% uptime, supporting business continuity effectively.
• • Implemented a new company-wide VPN system, enhancing remote work capabilities for 500 employees.
• • Reduced network latency by 20% through strategic network reconfiguration and hardware updates.
• • Collaborated with the cybersecurity team to robustly tackle emerging threats and vulnerabilities.

5 IT Specialist Resume Examples & Guide for 2024

Your IT specialist resume must showcase technical proficiency. Highlight your experience with relevant software and systems. Ensure your ability to adapt to new technologies is evident. Your problem-solving skills should be a key feature of your resume.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an IT specialist, articulating your complex technical expertise and experiences within a limited space can be a daunting resume challenge. Our guide offers structured advice and tailored examples to concisely showcase your skills, ensuring that hiring managers recognise your value immediately.

• Find different it specialist resume examples to serve as inspiration to your professional presentation.
• How to use the summary or objective to highlight your career achievements.
• How to create the experience section to tell your story.
• Must have certificates and what to include in the education section of your resume.

If the it specialist resume isn't the right one for you, take a look at other related guides we have:

• IT Service Delivery Manager Resume Example
• Assistant IT Manager Resume Example
• Computer Engineer Resume Example
• Game Developer Resume Example
• System Analyst Resume Example
• Database Developer Resume Example
• Engineering Student Resume Example
• Computer Support Specialist Resume Example
• Voip Network Engineer Resume Example
• IT Support Analyst Resume Example

How to style your it specialist resume: layout and format

• Reverse-chronological resume format to highlight your experience;
• Functional skill-based resume format if you have less experience and want to focus on skills;
• Hybrid resume format to guide recruiters through both your experience and skills.
• Make sure your headline is simple and includes the job you're applying for or your current role, an abbreviation of a certificate you have, or even your professional area of interest;
• Always tailor your it specialist resume to the role you're applying for by matching job requirements to your experience via different resume sections;
• Once you've created your resume, download it in PDF (unless otherwise specified). This is to ensure readability and that the layout remains fixed.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Don't forget to include these six sections on your it specialist resume:

• Header and summary for your contact details and to highlight your alignment with the it specialist job you're applying for
• Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
• Skills section to further highlight how your profile matches the job requirements
• Education section to provide your academic background
• Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Technical Expertise in Relevant Areas (e.g., Network Administration, Security, Database Management)
• Proficiency in IT Certifications (such as CompTIA Security+, CCNA, CISSP)
• Experience with Specific Technologies (e.g., Virtualization Software, Cloud Services, Operating Systems)
• Problem-solving Skills and Ability to Troubleshoot Complex Issues
• History of Successful Project Management and Team Collaboration

Five dos for building your it specialist resume experience section

The best strategic approach to your it specialist resume experience section is to support your particular responsibilities with actions and achievements.

For example, you could list:

• Up to six responsibilities in your day-to-day work, supported by why they're important for your role, department, or organization;
• Experience items that have helped you sustain and enhance your technical knowledge within the field, or, perhaps, have helped you grow as a professional;
• Any metrics that pinpoint your success within your past roles;
• How you've solved specific problems in your day-to-day work;
• Strategies and solutions you've implemented for growth - and how that growth was measured.

The it specialist resume experience is your best shot at making a good first impression on recruiters. That's why we've included some real-world professional examples to get you thinking about how you present your experience:

• Designed and implemented a secure, scalable network infrastructure servicing over 300 users, achieving a 99.9% uptime and reducing system outages by 45%.
• Developed a comprehensive disaster recovery plan that was put to the test during a major power outage, successfully restoring critical systems within 2 hours.
• Led a cross-functional team to integrate cloud solutions that increased data accessibility and collaboration, improving overall productivity by 20%.
• Directed the migration of over 150 workstations to Windows 10, ensuring seamless transition with zero downtime for employees and maintaining business continuity.
• Conducted IT security audits, identifying and remediating vulnerabilities which led to the reinforcement of systems against potential breaches.
• Crafted and led training sessions for staff on cybersecurity awareness, significantly reducing the likelihood of successful phishing attacks.
• Implemented a company-wide VoIP solution that reduced telecommunication costs by 30% while increasing reliability and quality of service.
• Managed a complex data center consolidation project that resulted in a 25% reduction in operating costs due to improved energy efficiency and lower maintenance requirements.
• Negotiated and managed vendor contracts resulting in a 15% reduction in annual IT expenditure without compromising on the quality of services and products.
• Developed and deployed a custom CRM system, which led to a 35% increase in sales team efficiency and a 20% increase in customer satisfaction rates.
• Managed IT department budget, optimizing expenses and making strategic purchases that enhanced departmental performance without overspending.
• Successfully coordinated the smooth relocation of IT systems during office move with zero data loss and minimal disruption to business operations.
• Developed an automated network monitoring system that decreased response time to outages by 50%, maintaining operational efficiency and minimizing downtime.
• Orchestrated a comprehensive update to the company’s antivirus and anti-malware protocols, bolstering system integrity against external threats.
• Collaborated with the software development team to streamline the deployment process of new applications, cutting down release cycles by 30%.
• Oversaw the implementation of an ITIL-based service management framework, standardizing IT processes and significantly improving service delivery metrics.
• Leveraged data analytics to provide insights on IT performance, resulting in a strategic overhaul of IT support structures that increased customer satisfaction ratings by 25%.
• Pioneered the adoption of remote monitoring tools, enabling proactive issue resolution and reducing average helpdesk resolution time by 35%.
• Coordinated the upgrade of enterprise-wide email systems to Microsoft Exchange Server, enhancing communication capabilities and supporting a 20% increase in staff productivity.
• Initiated and managed the rollout of multi-factor authentication for all internal systems, significantly tightening security and reducing the incident of compromised accounts.
• Provided expert-level support and troubleshooting for network issues, maintaining a resolution rate of 90% within the first contact.
• Implemented a virtualization project using VMware, reducing physical server count by 40% and resulting in a 20% savings on energy costs.
• Created comprehensive user documentation that decreased IT-related inquiries to the help desk by 35%, enabling staff to self-resolve common issues.
• Played a key role in the development of a new intranet site that improved internal communication and collaboration among a workforce of over 500 employees.

Quantifying impact on your resume

• Detail the size of the infrastructure you managed, including the number of servers or endpoints, to demonstrate the scale of your responsibilities.
• Highlight any system or network uptime improvements you achieved, quantified as a percentage increase, to showcase your reliability.
• Mention the number of support tickets you resolved per day or week to illustrate your efficiency and workload capacity.
• Specify the percentage reduction of system errors or breaches due to security measures you implemented, indicating your contribution to risk management.
• Describe the size of the teams you have led or collaborated with, including the number of team members, to emphasize your leadership and teamwork skills.
• Quantify any reductions in IT operational costs you helped achieve, as a percentage or dollar amount, to show your financial impact.
• Include details of project timelines, such as the percentage of projects completed by deadlines, to highlight your project management expertise.
• Report on the number of training sessions or workshops you conducted to show your role in staff development and knowledge sharing.

Action verbs for your it specialist resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• How to Put Cum Laude on Your Resume

List your educational qualifications and certifications in reverse chronological order.

Defining your unique it specialist skill set with hard skills and soft skills

In any job advertisement, a blend of specific technologies and interpersonal communication skills is typically sought after. Hard skills represent your technical expertise and indicate your job performance capacity. Soft skills, on the other hand, demonstrate how well you would integrate within the company culture.

Incorporating a balanced mix of both skill types in your it specialist resume is crucial. Here's how you can do it:

• In your resume summary or objective, incorporate up to three hard and/or soft skills. Make sure to quantify these skills with relevant or impressive achievements;
• The skills section should list your technical know-how.
• The strengths section is an ideal place to quantify your competencies by focusing on the achievements facilitated by these skills.

Top skills for your it specialist resume:

Network administration

System administration

Database management

Cybersecurity protocols

Technical support

Software and hardware installation

Cloud computing services

Troubleshooting and diagnostics

Programming languages (e.g., Python, Java)

IT project management

Problem-solving

Critical thinking

Attention to detail

Effective communication

Customer service orientation

Time management

Teamwork and collaboration

Adaptability

Continuous learning

Stress tolerance

If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your it specialist resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your it specialist resume:

• Certified Information Systems Security Professional (CISSP) - (ISC)²
• Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft
• CompTIA A+ - CompTIA
• Certified Information System Auditor (CISA) - ISACA
• Cisco Certified Network Associate (CCNA) - Cisco

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

• Perfecting the Education Section on Your Resume

Which one to use: a resume summary or a resume objective?

The it specialist resume summary or objective serves as a good introduction to your experience for recruiters.

Have you ever wondered which one (the summary or objective) will be more appropriate for your it specialist resume?

• If you are a less experienced professional, write a resume objective statement. The objective is about three sentences long and provides recruiters with information about your career goals, strengths, and achievements . It should basically denote how you see yourself in this particular role, and what is your relevant experience and/or know-how;
• If you happen to have plenty of relevant experience, select your most impressive achievements for your resume summary. The summary is no longer than five sentences and serves as a storytelling instrument - highlighting your greatest career wins . Don't forget to align your summary with the job requirements to ensure your resume stays relevant to the role.

Read on for more information and examples of resume summaries and objectives from real world professionals.

Resume summaries for a it specialist job

• Accomplished IT Specialist with over 7 years of experience in network administration and infrastructure development. Renowned for designing robust security protocols at TechGiant Inc, resulting in a 30% decrease in cybersecurity threats. Proficient in cloud computing services, data management, and strategic planning, aiming to apply skills to solve complex technical issues.
• Meticulous IT professional with a decade of hands-on experience managing enterprise-level databases and server environments. Successfully deployed a company-wide upgrade for secure mobile access at DynamoTech, increasing productivity by 25%. Expert in cross-platform systems integration and committed to delivering high-scale projects on time.
• Dynamic marketing manager transitioning to IT, bringing a wealth of strategic insight from a 5-year career at BrightBrand Solutions. Earned a reputation for driving growth through data analytics and CRM system management, eager to leverage this expertise in IT project coordination and software lifecycle management.
• Former financial analyst with 3 years at Fortune Finance, eager to transfer strong analytical skills and a detail-oriented approach into IT. Completed a comprehensive coding bootcamp, cultivating proficiency in Python, JavaScript, and SQL, and aiming to contribute to dynamic IT solutions with a fresh perspective.
• A recent computer science graduate motivated to apply theoretical knowledge in a practical environment. Eager to develop expertise in network security and software development, with a keen interest in contributing to projects that require innovative problem-solving and a strong work ethic, guided by a passionate commitment to continuous learning.
• Aspiring IT Specialist, poised to apply hands-on experience from personal tech projects and a solid foundation in IT principles acquired through a B.S. in Information Technology. Determined to contribute fresh ideas and a unique approach to implementing efficient technological solutions for evolving business needs, with a proactive attitude toward professional growth.

Beyond your it specialist resume basics - extra sections

Ensure your it specialist resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:

• Prizes - as a special nod to what matters most in the field;
• Projects - ones that would really further support your application;
• Hobbies - include only if you think they'd further your chances at landing the role with personality
• Community impact - to hint at the causes you care about.

Key takeaways

• All aspects of your resume should be selected to support your bid for being the perfect candidate for the role;
• Be intentional about listing your skill set to be balanced with both technical and people capabilities, while aligning with the job;
• Include any experience items that are relevant to the role and ensure you feature the outcomes of your responsibilities;
• Use the summary or objective as a screenshot of your best experience highlights;
• Curate various resume sections to showcase personal, transferable skills.

Looking to build your own IT Specialist resume?

• Resume Examples

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Should you add unrelated work experience on your resume, portfolio on resume, how to write your first job resume, note to recruiters on linkedin: how to write a professional note that gets noticed, tech savvy on resume.

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

• Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
• Provide the details of your contact and any other personal details as required.
• Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

• What to avoid and what to write in your IT support resume.
• How to describe the professional work experience that you possess.
• How to write a job-winning resume that can help you rank high on the ATS.
• How to write an entry level IT support resume
• Whether to compose an IT support resume summary or an IT support resume objective.
• How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

• Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
• Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
• Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
• Designed & performed tests on applications as per the required standards and performed disaster recovery activities
• Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
• Documented all upgrades & modifications to the systems and maintained the IT Inventory
• Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
• Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
• Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
• Installed and configured computer systems & applications for 30+ employees
• Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
• Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
• Organized and documented the instructional guides & warranties for computer hardware
• CompTIA A+ Technician | CompTIA | Feb '18
• GPA: 4.5/5.0
• Member of All Asia Basketball Club (AABC) | Feb '15 - Present
• Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

• Stage 1: Master IT Support Resume
• Stage 2: First Draft of IT Support Resume
• Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

• Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

• Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

• Frame Points
• Bucketing & Bolding
• S stands for situation
• T stands for task
• A stands for action
• R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

• It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
• Try to include suitable keywords that have been used by the recruiter in the job listing.
• Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
• Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

• you have zero work experience.
• you have less than 3 years of limited work experience.
• you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

• Write it in the largest font size in your resume.
• Ideally, it should be written in the range of 16-20 font size .
• Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

• LinkedIn profile link
• Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

• Your current professional designation.
• Your functional industry.
• Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

• Name of the school/university.
• Name of the courses you pursued.
• Location of your school/university.
• Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Recruiter Friendliness
• Compliance with industry norms
• Content Relevance
• ATS Compliance
• Design Compatibility
• Conversion Scope
• Performance Assessment
• Global Compatibility
• Resume Formatting (font, margins, the order of sections, etc.)

You will get 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

• Full rich-text editor
• Option to save unlimited resumes
• 25+ resume designs
• Live resume editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link

Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
• Use bullet points to frame one-liners and describe your work experience in the most effective manner.
• Write action-oriented sentences by giving out achievement figures in your one-liner points.
• Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
• Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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• It Support Specialist

5 Amazing it support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, it support specialist: resume samples & writing guide, bernie kelly, employment history.

• Provide technical training and guidance to users
• Research and identify solutions to software and hardware issues
• Upgrade systems and processes as required for enhanced functionality and security issue resolution

Do you already have a resume? Use our PDF converter and edit your resume.

Richard Franklin

• Perform periodic performance reporting to support capacity planning
• Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Create and maintain technical documentation
• Liaise with vendors and other IT personnel for problem resolution

Professional Summary

• Manage user accounts and computer access rights
• Document technical issues and solutions
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Monitor and maintain computer systems and networks

Xaviera Davis

Richard peters.

• Respond to queries either in person or over the phone
• Troubleshoot technical issues and provide technical support to users

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

it support specialist Job Descriptions; Explained

If you're applying for an it support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

it support specialist

• Configuring Synology ds214se NAS storage
• Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2
• Design and Implementing Full Mesh Wireless Network
• Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011
• Prepare evaluations of software or hardware, and recommended improvements or upgrades.
• Designed, configured, and tested computer and networking hardware 
• Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Confer with network users about how to solve existing system problems, improvements or upgrades.
• Assisted with the installation, configuration, and usability of desktop computers, laptops, mobile devices, peripheral equipment, and software.
• Performed proactive maintenance of hardware.
• Performed upgrades to devices in accordance with obsolescence guide.
• Ensured devices interconnected seamlessly with associated validation systems, file servers, email servers, print servers, and application servers.
• General IT support of residential and commercial customers
• Hardware and software troubleshooting and installation
• Use of ConnectWise ticketing system
• In-house, remote, and on-site repair
• Troubleshoot computer software and hardware
• Visual Basic Programmer
• Computer specialist/trainer
• System Administrator
• Helping with our Human Resources Department

it support specialist Job Skills

For an it support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Administration
• Operating Systems
• Technical Support
• Troubleshooting
• System Administration
• Software Installation
• Data Backup
• Hardware Maintenance
• System Security
• Data Recovery
• Network Security
• Cloud Computing
• System Monitoring
• Network Design
• System Troubleshooting
• Virtualization
• Disaster Recovery
• User Support
• Network Troubleshooting
• Data Center Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your it support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Mark Bailey

• Troubleshoot technicall issues, and provide technicall support to users
• Respond to querys either in person, or over the phone
• Installs and configure computer hardware, softwares, system, networks, printers, and scanners.
• Perform periodic performance reportin, to support capacity plannin.
• Liaise with vendors and other IT personnel for problem resolutin.
• Monitor and maintian computer systems and networks.
• Perform reguler system monitoring, verifing the integrety and availabilty of all hardward, servere resources, systemes and key procceses
• Monitor and maintane computer systems and networks
• Document technicle issues and solutuions

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your it support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Albert Foster

• Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

it support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am writing to express my interest in the Associate It Support Specialist role at Google. As an It Support Specialist with 1 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Project Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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IT Support Specialist Resume Samples

The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware , software or networks; assisting external users through phone or mail, maintaining and upgrading systems , conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information.

Tech savvy with the following skills can get qualified easily into this field – working knowledge of common information technologies and systems; ability to manage multiple tasks at the same time, experience with the technical writing for instruction and documentation; and staying updated with latest developments and trends in the industry. A Degree in the field of Computer Science or IT is mandatory.

• Resume Samples
• IT Support Specialist

IT Support Specialist Resume

Objective : Data Entry Clerk Over 11 years of experience in the collection, Computer & Network analysis, review and collation of statistical data, records and reports while ensuring that processes are in compliance with organizational guidelines and policies. Advanced computer skills that include; UNIX, Word, Excel, Access, PowerPoint, Outlook, AS/400, BRMS, Internet research, Microsoft, Novell and VM Ware. Good understanding of Internet technologies (http, https, e-mail, VPN, etc.

Skills : Microsoft Office 2016, Microsoft Office 365, Computer.

Description :

• Provided local computing and networking support for the University Laboratory Animal Resources.
• (ULAR) Provided computer and network support for staff of ULAR.
• Administration of email and network accounts.
• Installed, configured, and supported network-related hardware and software.
• Serve as liaison to integrate other central IT services and resources.
• Serve as necessary on internal and interdepartmental teams.
• Worked with Dell to provide all desktop hardware support.

Sr. IT Support Specialist Resume

Objective : Responsible for Training sales-department staff and guided them in helping clients select the right product, Advise and assist users in the planning, selection, and use of computing hardware and software; providing training to end-users on supported hardware and software.

Skills : Great troubleshooting skills, good communication skills.

• Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.
• Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages.
• Worked closely and effectively with vendors to replace/repair defective hardware and software.
• Instructed and trained end-users regarding computer literacy.
• Collaborated with company staff to optimize working environment and customer service.
• Ran routine phone troubleshooting and configuration.
• Collected information through client phone calls to identify and report product problems.

IT Support Specialist/IT Project Support Resume

Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology.

Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening.

• Maintain an extensive knowledge of electronic data interchange (EDI).
• Supports products associated with UNIX, AS400 and Windows Systems.
• Responsible for backup management, reporting and recovery.
• Work with firewalls, operate value added network (VAN) traffic, and allow data to be exchanged between trading partners.
• Conduct numerous installs of company's secure product on customers machines and configure their network setup to work with the VAN.
• Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service.
• Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities.

IT Support Specialist II Resume

Objective : Seeking an IT Support/System Administrator position with a firm that places a high level of emphasis on the benefits IT can provide to their organization.

Skills : Network Setup, Laptop/Desktop Repair, System Analysis.

• Set up user accounts in Active Directory and Exchange for new local users.
• Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company.
• Provided support for all local servers, WYSE terminals, phones, and printers.
• Created IT orientation program and conducted orientation sessions for new employees.
• Administered Blackberry Enterprise Server and all connected handheld units associated with the server.
• Installed new network software and performed compatibility tests.
• Monitored server logs for evidence for spyware, virus infections, and security breaches.
• Researched software and hardware and made recommendations to management for future purchases.

Regional IT Support Specialist Resume

Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. CompTIA A+ and Network+ certified along with and MCP certification. Experienced working with ticketing systems such as ServiceNow. Capable of working with little to no supervision independently or in a collaborative, team environment.

Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory.

• Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them.
• Creating new computer account on Active directory and disable parting employee accounts.
• Troubleshoot network issues within the company.
• Troubleshoot and/or find solutions to applications issues throughout the company.
• Adding Network printers and troubleshooting them.
• Setup wireless phones from different carriers to wireless sync with exchange server.
• Create an updates image of the OS currently being used by company employees.
• Order Printer cartridges and make sure they are available at all times.

Wireless IT Support Specialist Resume

Summary : To obtain an internship or part time opportunity in the field of Information Technology in which I can engage and expand my current skills in Network Information Security.

Skills : Call Center Management; Windows Server 2012, 2008. Windows 7 Windows 8 Windows 10; Offsite backup. Exchange Admin.

• Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary.
• Excellent hardware troubleshooting experience.
• Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components.
• Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening.
• Provide technical support for applications including Ticketing and POS hardware/software.
• Working with 3rd party system providers, diagnose issues and ensure they are addressed.
• Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced.
• Ensure Legends' IT infrastructure is implemented and maintained in line with company standards.

IT Support Specialist III Resume

Headline : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.

Skills : A+, Network+, XP, MCP, MCSA.

• Install, configure, test, and troubleshoot networking solutions in a multi-department environment.
• Update Windows NT and Microsoft Exchange Server to reflect current users.
• Participated in Windows 2003 Server migration, moved users to 2003 server environment.
• Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions.
• Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments.
• Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis.
• Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions.
• Setup and run the help desk for all PC related support.

Medical IT Support Specialist Resume

Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. Knowledge in computer hardware assembling. Reliable, Persistent, Quick learner. R&D/Troubleshooting with computers. Willingness to learn new skills.

Skills : Technical Support, Management.

• Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer.
• Server Rack up and setup in IT server rooms.
• Maintain hardware stock as per requirements.
• Creating new hardware purchases invoice, receiving computer equipment and maintain records.
• Create images for Laptop, Desktop and MAC.
• Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements.
• Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object).

IT Support Specialist/Analyst Resume

Objective : To contribute my commitment, technical skills, analytical abilities & creativity to a growing, dynamic organization where I can also continue to grow as a professional. I'm looking forward to returning to the workforce full time after a break to raise my son. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field.

Skills : 802.1x, CISCO Switches And Routers, Network Operations, IT Software And Hardware Support, Network, Configuration & Change Management, NCCM, Macola, Remedy, Active Directory.

• Spearheaded the training initiative for corporate office by developing training curriculum and materials.
• Provided technical and network support to surrounding 17 states.
• Handled all IT-related issues in corporate office in Fredericksburg, VA.
• Developed and submitted Knowledge Base articles for peer review and company use.
• Handled purchasing requests and orders from supported offices.
• Installed and set up company software including VMWare, Solomon, and EZClaim.
• Designed nameplates and ID badges for company personnel.
• Utilized helpdesk ticketing system to track issues efficiently.

Global IT Support Specialist Resume

Objective : Experienced individual seeking career opportunity. Skilled in orthopedic terminology, patient care, and medical office procedures, IT Support, office management, and retail management. Customer service and client oriented.

Skills : Microsoft Windows, Active Directory, VPN, Citrix, Lotus Notes.

• Provided first level troubleshooting support to employees via phone and in person contact.
• Document all calls and in-person situations in Cherwell Service Management with results.
• Setup and configure web and phone conferences for staff.
• Imaged all new machines via SCCM for refresh.
• Setup workstations for new employees and remove and catalog machine from departing employees.
• Maintain accurate inventory of all Burns White hardware.
• Placed service calls to ComDoc for printer issues.

IT Support Specialist/Helpdesk Resume

Objective : Experienced, highly motivated professional with several years of IT experience. Delivering personal PC support and offering consultative solutions including: PC hardware/software, installation of applications, and recommendations of effective business solutions. Excellent ability to service clients and communicate effectively verbally and written.

Skills : Microsoft Office, IT.

• Provide first-level technical support to small-mid size level business clients.
• Achieved solid reputation for resolving complex issues and providing exceptional customer resolution.
• Revamped company IT support procedures and documents to streamline operational efficiency.
• Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction.
• Maintain constant communication with customers to inform them of issues and escalate them as needed to management.
• Extensively utilize the Labtech support tracking system to record and track all IT issues daily.
• Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues.
• Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption.

Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues.

Skills : Operating System: Red Hat Linux 5.x, 6.x: CentOS. Application & Web Servers: Apache Http And Tomcat. Networking And Services: TCP/IP, FTP, NFS, DHCP. Putty, Win-SCP, SSH Client And Secrete Server Password Manager. Scripting Languages: Bash Shell, SQL. Virtualization: VMware ESXi.

• Troubleshooting system, network and user issues.
• Created, mounted and maintained file systems to ensure access to system, application and user data.
• Team player with good management, analytical, communication and interpersonal skills.
• Created Linux virtual machines using VMware vCenter Server.
• Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart.
• Administrated DHCP, DNS, and NFS services in Linux.
• Installed recommended patches on Linux servers and applications to help improve performance.

Table of Contents

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Microsoft IT Support Specialist Resume Examples

Published February 7, 2023 8 min read

This article provides readers with a step-by-step guide to writing a resume for an IT Support Specialist role at Microsoft. It covers topics such as what information to include, the best way to structure your resume, and tips for highlighting your relevant skills and professional experience that make you the ideal candidate. Additionally, advice is provided on how to emphasize your qualifications in order to stand out from other applicants.

Microsoft IT Support Specialist Resume Created Using Our Resume Builder

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Microsoft IT Support Specialist Resume Example

Rayhana Voorhies, IT Support Specialist

[email protected]

(191) 338-2600

Professional Summary

I have over 1 year of professional experience as an IT Support Specialist. I have extensive experience in troubleshooting and resolving IT issues, both hardware and software related. I have excellent knowledge of network infrastructure, operating systems and software applications. I am highly organized and have the ability to quickly analyze and solve complex technical problems. Additionally, I possess strong communication skills and am capable of providing technical support to end users in a friendly and timely manner. I am committed to providing exceptional customer service and technical support to ensure the highest level of satisfaction.

Work Experience

IT Support Specialist at Boston Network Solutions, MA

Jan 2023 - Present

• Developed and implemented a new IT support system which resulted in a 50% decrease in customer wait times.
• Established a remote support system for Boston Network Solutions' clients, resulting in a 35% reduction in on-site service calls.
• Created an automated help desk ticketing system for Boston Network Solutions, resulting in a 20% increase in customer satisfaction.

IT Support Technician at Cybernet Communications Group, MA

Sep 2022 - Nov 2022

• Conducted on-site technical support to over 300 customers, resulting in a 95% customer satisfaction score.
• Developed and implemented a new system architecture for the company's entire network infrastructure, reducing downtime by 25%.
• Installed and configured over 500 new computers and software applications, completed ahead of schedule and under budget.

Associate of Applied Science in Information Technology Support at Bunker Hill Community College, Boston, MA

Sep 2018 - May 2022

Relevant Coursework: Computer Programming, Networking Technologies, Database Design and Implementation, Operating Systems, Computer Hardware and Software Troubleshooting.

• Troubleshooting
• Technical Support
• Customer Service
• System Administration
• Hardware/Software Installation
• Problem Solving

Certificates

• CompTIA A+ Certification
• Microsoft Certified Solutions Expert (MCSE)

Tips for Writing a Better Microsoft IT Support Specialist Resume

1. Focus on Your Relevant Skills: When preparing your Microsoft IT Support Specialist resume, be sure to emphasize the skills and experience that are most relevant to the position. Highlight any certifications or training that demonstrate your knowledge of Microsoft products and services.

2. Include Technical Proficiencies: Showcase any technical proficiencies you have with Microsoft products, such as Windows Server, Exchange Server, SharePoint, SQL Server, Office 365, Azure and other related technologies. This will help employers understand the depth of your expertise in this field.

3. Use Quantifiable Achievements: Whenever possible, include quantifiable achievements on your resume to demonstrate the value you can bring to a role as an IT Support Specialist. Examples include reducing downtime or improving system performance for customers or clients.

4. Demonstrate Your Troubleshooting Abilities: As an IT Support Specialist, troubleshooting issues is one of the main duties of your job. Provide examples of how you successfully identified and resolved technical issues in past roles to show potential employers that you have the necessary problem-solving skillset for this role.

5. Showcase Your Communication Skills: Being able to communicate effectively with customers and colleagues is essential as an IT Support Specialist. Make sure to highlight any customer service experience you have had in previous roles, as well as any communication courses or certifications you may have obtained in order to show employers that you possess strong interpersonal skills.

Related : IT Support Specialist Resume Examples

Key Skills Hiring Managers Look for on Microsoft IT Support Specialist Resumes

When applying for an IT Support Specialist opportunity at Microsoft, it is important to incorporate keywords from the job description into your application materials. This is because Microsoft uses Applicant Tracking Systems (ATS) to help them sift through the large number of job applications they receive. ATS systems are designed to scan applications and resumes for specific keywords related to the job that have been provided by the employer. Therefore, incorporating relevant keywords into your application will ensure that your resume can be easily identified by the ATS system and you will be more likely to be selected for further consideration.

When applying for IT Support Specialist positions at Microsoft, common skills and key terms you may encounter include:

Related : IT Support Specialist Skills: Definition and Examples

Common Action Verbs for Microsoft IT Support Specialist Resumes

Finding different action verbs to use on a Microsoft IT Support Specialist resume can be difficult, as many of the duties are similar. However, it is important to use varied verbs in order to create an effective and powerful resume. It is essential to showcase your expertise and skills with strong language that will make you stand out from other applicants. Additionally, using diverse action verbs can help emphasize the unique qualities that make you well-suited for this role. Examples of such verbs include troubleshoot, configure, analyze, optimize, and diagnose. By incorporating these words into your resume, you can demonstrate your capabilities in a concise yet impactful manner.

To give you a competitive edge in your job search, we've compiled a list of powerful action verbs that can help strengthen your resume and increase your chances of landing an interview:

Related : What does an IT Support Specialist do?

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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We provide IT Staff Augmentation Services!

Business analyst resume.

Objective: • Looking for an exciting career opportunity in a large management consulting firm to contribute in growth of SAP HR practice and gain multi cultural experience working with a professional team.

Career summary: • Two years of SAP consulting experience in solution implementation, maintenance and support of ERP systems using SAP HR module. • Completed full life cycle implementation of SAP-HR module including business process analysis, conceptual design, blueprinting, configuration, testing and production support. • Configuration experience in different HR sub-modules such as Personnel Administration, Organizational Management and payroll accounting. • Excellent Communication, interpersonal skills with strong analytical ability and problem solving capability.

EXPERIENCE:

08/2008 - 07/2009 Confidential , Moscow Business Analyst Responsible for configuration and support of SAP HR upgrade (from v4.6 to ECC 6.0) project including new payroll implementation. The project was implemented in nine CIS countries. The scope of project included, SAP HR Personnel Administration, Organization Management, Time and Payroll (3 countries only). I was part of HR/Payroll team responsible for the implementation of the Kazakhstan Payroll in SAP. • Configured and tested HR and Payroll functionality. The activities included Configuration of personnel administration infotypes, personnel actions, and reason codes, Payroll infotypes such as basic pay, bank details, recurring and one time pay infotypes. • Used LSMW (Legacy Data Migration Workbench) to convert legacy HR data in to new SAP system. • Developed functional specifications for the interfaces and reports. • Configured reports, tested accuracy of earnings and deduction processing in payroll. Configured wage type reporter. • Assisted in creation of test scripts and loaded test scripts in SAP Solution Manager for testing. • Used SAP form editor (PE51) to create Pay slip for Kazakhstan. Created two different views; one for employees and another as a report view for payroll accountant. • Lead the integration testing of applications and coordinated the change requests to manage timing of the transports. • Actively involved in the post go live production support and provided support to the user group during first few payroll runs. Part of the SAP frontline support team to take calls after go-live. Role was to analyze the problems reported by the user, fix it if possible as a part of the change in business process or forward it to the corresponding team responsible.

07/2007 - 08/2008 Confidential , Moscow Functional Analyst Molga is a consulting company specializes in SAP Human Capital solutions implementation in CIS countries. I joined as a functional analyst and gained experience in SAP HR solutions implementation and in developing response to proposals.

07/2007 - 07/2008 Confidential , Moscow Part of SAP HR implementation team at Xerox company, responsible for collecting/updating business requirements, designing new solutions, and configuration of SAP HR Module to meet the business needs. Organization Management: • Created Human Resource Management Organizational Structure. • Configured relationships between objects Organizational Units, Jobs, Positions, Cost centers using simple and detail maintenance methods • Defined attributes such as EE groups/Sub-groups, Personnel Areas/Sub-areas, etc at position level to default data at the time of processing new hire in the system. • Maintained the number ranges for Organizational Units and integrated Organization management module with Personnel administration, and Finance • Involved in Organizational structure data load using SAP best practices delivered toolset. Personnel Administration: • Configured global Enterprise Structure including setting up Company Code, Personnel Area / Sub-area, Employee Group / Sub-group, and Payroll Area. • Configured Global Template for the organization to standardize the data definition and streamline data migration in the event of acquisition and Merger. • Configured Personnel Actions, and personnel administration infotypes such as Planned working hours, basic pay, addresses, and other personal data infotypes. • Defined configuration changes to Screen Header Modification, Infotype Characteristics, maintaining User Groups, Infogroups, etc. • Performed global template fit/gap with countries during localization phases of the project. Test Plans and Documentation: • Prepared test plans and created documentation for testing. Created test scripts for scenario and integration testing. Assisted HR users in execution of test scripts and reported the status to management. Business Process Change Management: • Assisted HR in assessing the change impact due to design of new processes and solutions. This is a type of change management activity where the users had to be explained of the changes to the existing legacy process to the new SAP functionality. Activities included troubleshooting potential errors, gathering requirements, training business unit users on the various activities and tasks they would have to perform in the new system and communicating the user’s issues and concerns to the team. Cutover and Go-live: • Assisted in creating cutover plan. Coordinated the cutover task across teams. Assisted HR in data verification by creating exception report using Ad-hoc queries. Provided user support at go-live.

07/2008 - 08/2008 Confidential , Moscow Part of the SAP HR proposal team. • Responsible for performing fit/gap analysis on the requirements submitted by Volvo. • Analyzed current state legacy system landscape and created solutions in preparation for our response to proposal. • Prepared draft response to proposal for management review.

09/2002 - 07/2007 Moscow State Gorni Universit MS in Computer Science, qualified as system engineer and specialized in �Automated System in Data Processing and Management�. Developed/Executed project and defend the thesis on “Analysis of influence of the risks on efficiency of the investment and project realization”

ADDITIONAL CERTIFICATION: 06/2004 - 07/2004 Institute of Economy of Business Was awarded the qualification of Office-manager

Software: PC: Professional user. Windows, MS Office Application, BPWin, CorelDraw, Enterprise Resource Planning Systems (Microsoft Dynamics, SAP Human Resources) Phoenix 2.0, Navision

Fluent in Russian and English

TRAINING: Training on SAP HR by setting up a new location & mapping the existing HR setup in SAP. This involved the configuration of Personnel administration, and Organizational Management module based on a case study of a large global enterprise. • Set up the Enterprise structure (Personnel Areas, Sub Areas, Employee groups, employee subgroups, and Payroll Areas) • Set up OM data (jobs, positions, organizational units, and their integration with PA) • Customizing and setting up Personnel actions & dynamic actions • Setting up holiday calendars and work schedule rules • Set up screen controls for various infotypes • Set up Pay scale structure and Basic Pay infotype • Configure Features to default data • ASAP methodology and global project approach

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SESSIONS & SCHEDULE

10:00 — 18:00 Build up (exhibitors only) 18:00 — 22:00  Badge Pick-Up Pre-Party

09:00 — 10:00 Registration 10:00 — 13:30 Sessions 13:30 — 15:30 Lunch break 15:30 — 18:00 Speed Game Dating 15:30 — 18:00 Sessions 20:00 — 01:00 Official DevGAMM Party

10:00 — 11:00 Registration 11:00 — 13:15 Sessions 13:15 — 15:00 Lunch break 15:00 — 17:15 Sessions 17:30 — 18:30 Game Lynch 18:30 — 19:00  DevGAMM Awards 19:00 — 20:00 Bye-Bye Mingle

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Download Schedule

What Hidden Path Learned Building CS:GO

Jeff Pobst, CEO, Hidden Path Entertainment

• About Speaker

Jeff is a Founder and CEO of Hidden Path Entertainment. He has been heavily involved in the gaming industry for almost twenty years holding such roles as game programmer, producer, and chief operating officer. Before co-founding HPE 11 years ago, Jeff was a group leader at Microsoft for the Xbox and Xbox 360 platforms.

He has shipped over 30 different game titles on multiple PC, console, and VR platforms including Hidden Path Entertainment titles such as Counter-Strike: Global Offensive, Age of Empires II HD, the Defense Grid franchise, and more. Prior to HPE, Jeff had the privilege of bringing games in the Half-Life, Homeworld and Lord of the Rings franchises to market.

Hidden Path Entertainment got an amazing opportunity to work with Valve and build a new version of Counter-Strike some years ago. With two existing popular versions of CS already being played, Jeff Pobst talks about the journey Hidden Path took to help build a version of Counter-Strike that had a chance to unify the CS audience.

Game Design by Community (based on Surgeon Simulator, I Am Bread and Worlds Adrift)

Imre Jele, Co-founder, Creator-In-Chief, Bossa Studios

Lifelong gamer and game-creator, Imre is an expert in game design, narrative, crossmedia and audience engagement. He’s known for promoting innovative and collaborative creative approaches including Bossa’s regular internal Game Jams. Throughout his colourful career, Imre has worked on a wide range of game genres and platforms. He’s Co-founder and Creator-in-Chief of Bossa Studios – winner of multiple BAFTA and other awards, creator of Surgeon Simulator and Worlds Adrift. Imre has been serving on BAFTA Games Committee since 2012, where his focus are to increase the popular cultural perception and governmental recognition of games, and helping young talent entering the industry.

Bossa Studios is famous for creating strange games in strange ways. We learnt to let go of dictatorial auteurship and embrace co-creation with our audience, allowing players to make us laugh through the irreverent comedy of Surgeon Simulator and build Worlds Adrift together, making it the first community-crafted MMO.

Move, or die…

Nicolae Berbece, Lead Bug Designer, Those Awesome Guys

Nicolae Berbece is an indie game developer from VampireLand (Romania) and the designer of Move or Die, the friendship ruining party game. He founded “Those Awesome Guys”, a small indie dev team striving to be the developers they would support as gamers.

Get your phone out and google “Move or Die”. Check out the trailer and look it up on steamspy. Done? Good! Now come see me attempt to figure out why my game sold as well as it did breaking everything down from development to marketing and post-release updates while being on stage.

Communication for the Benefit of the Project and Artistic Freedom

Max Schulz, Visual Development & Co-Art Direction, THREAKS

Max Schulz has worked as a Concept Artist & Illustrator for video games and movies the last 10 years. His latest work include Injustice 2, Wonder woman. He is currently working with the Hamburg Indie Studio Threaks. The focus of his work lies in creating coherent/comprehensive design visions.

In this session Max will talk about the impact personal opinions can have and should have in a professional work environment and the ways to present, justify and incorporate creative design decisions into a highly focused and fast-paced production

Ask Google Play Anything

Dmitri Martynov, Head of Google Play Apps & Games, Russia & CEE Roman Mardot, Business Development Manager CEE & Russia, Google Play

Dmitri Martynov is the Head of Google Play Apps & Games, Russia & CEE at Google. In his role, he helps apps & games businesses from Russia & CEE to find success on Android and Google Play. Prior to joining the Google Play team, Dima was a Regional Developers Relations Program Manager at Google Russia. Pre-Google, Dmitri spent almost 10 years at Microsoft, in various roles, focusing on Cloud Computing and Microsoft’s Azure platform. Dmitri has a BA in Computer Science from Moscow State University of Instrument Making and Information Science.

Roman Mardot has been working in the video-gaming and Business Development domain for the past 10 years. He attaches a big importance to the quality of products and the passion that drives the teams who are making great games.

Join Dmitri Martynov, Head of Google Play Apps & Games, Russia & CEE at Google, for a Q&A session on anything you’ve ever wanted to know about the games industry.

Hunting for exoplanets in EVE Online

Attila Szantner, CEO, Massively Multiplayer Online Science

Attila feels very lucky to have combined his two passions with Massively Multiplayer Online Science: citizen science and games. Before he had worked in IT, and in 2002 he co-founded iWiW, which was the biggest social network in Hungary with almost 5 million users at its height.

Project Discovery Exoplanets is the second iteration of the citizen science efforts in EVE Online, which became the most active citizen science efforts of all time with 70 million classifications submitted by players. Come and hear about the story, the results, the design challenges, the future.

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Rami Presents

Rami Ismail, Business & Development, Vlambeer

Rami Ismail is the Business & Development Guy at Vlambeer, a Dutch independent game studio known best for Nuclear Throne, Ridiculous Fishing, LUFTRAUSERS, Super Crate Box, GUN GODZ and Serious Sam: The Random Encounter.

Rami Ismail will share his experience being an indie developer for the last 7 years, launching games in different environments and dwell on problems in the industry as of now.

SPECIAL EVENTS

Workshop: Using cloud services in game development

Ivan Fateev, Tech Evangelist, Microsoft

Ivan Fateev is a tech evangelist in Microsoft. He specializes in modern application architecture and best practices of software development. He has a great experience both in server and client development. He started his career as a web developer in 2008 at PHP. After that, in 2010, he worked with client development of iOS apps, programming at Objective C. Later on, in 2012, he started a career in game development as a C++ Developer. After that, he used Unity/C# stack. Now, he specializes in app development with the use of cloud services. NB! Please, bring your own laptop for workshop!

During this workshop you will learn: saving game progress from Unity directly; using cloud to deliver downloaded content. NB! Please, bring your own laptop for workshop!

Workshop: Try Corona on

Vadim Bashurov, Evangelist, Corona Labs

Indie Game developer from 1990 Author of PC game “Pole Chudes”, 1991 Author of iOS game “Six Towers” (was UK TOP 1, US TOP1 in 2012) 10 years 3D numerical simulation in Intel.

Write a code in 45 minutes! 1 project – and you’re testing your game on all the platforms simultaneously. That’s easy. During this workshop Vadim will prove you that simplicity and promptness of games creation on Corona is not just a marketing trick. Take your laptop with you, download Corona SDK beforehand and see everything for yourself.

How bad sounds ruin your life: Interactive experience

Vasiliy Filatov, Founder, sound designer, SoundDesigner.PRO

Composer, sound designer, media manager. In 2008 opened a studio SoundDesigner.PRO that helps brands find their own unique sound. As well I lectured about the sound design, about music in cinematography and media producing. Founder of Sound Design Institute.

Interactive master class, during which you will participate in creating sound effects for the game, the movie scene and the digital interface. Together with the lecturer, you will determine and choose the best sound solution. Also you will learn about sound, as an element of empathy and drama.

TECHONOLOGY & DEVELOPMENT

Visual Tools for Level Design and Shader Creation in Unity 2018

Alessia Nigretti, Technical Evangelist, Unity Technologies

Alessia is a Technical Evangelist at Unity and AI enthusiast. She started developing small games at game jams, and she joined Unity to demonstrate feature projects and share tips about Unity at game conferences around the world. As a gamer, she is passionate about immersive story-based adventures.

The session covers the new powerful tools for artists and level designers in Unity 2018: ProBuilder – which provides artists with the power to build complex geometry within Unity; Shader Graph – a zero-knowledge shader editing tool that allows for rapid creation of materials; FBX Importer – to speed up artists’ workflow significantly.

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Twitch Integration – Implementation and Tricks

Alex Rose, Lead Developer, Alex Rose Games

Alex is a multi award winning game developer, and creator of Super Rude Bear Resurrection, which received Gamespot’s GOTY Editor’s Choice award. The game was one of the first Twitch Store titles and has many Twitch specific features.

This talk will show how to implement Twitch features in your PC game, specifically using Unity and C# to read from Twitch’s IRC chat. Future proofing that will prevent updates from breaking your game, and quick login.

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Lifelong learning games: while True: learn()

Oleg Chumakov, CEO, Luden.io

Programmer in Nival (strategy PC & mobile games) R&D Lead in Nival CEO in Luden.io

This talk will focus on the decisions made while development of the simulation game about programming, AI/ML. We will explain why we do see industry’s mission in the combination of lifelong learning and games. How we found the audience and why we decided to make a game for the very narrow audience. Talk: 60% marketing, 30% game design, 10% stories.

How to manage animations in a multiplayer souls-like project and survive

Dmitrii Kozlov, Lead Developer, Vizor Games

Dmitrii Kozlov is a lead developer on a new hardcore multiplayer game by Vizor Games. He leads a team in charge of gameplay features, and works on architecture of important systems lying in foundation of the game with tight communication with other team members.

A multiplayer session-based game with melee focus requires many animations and logic dependent on them. Dmitrii will talk about how can one avoid getting stuck in nested checks when deciding what animation to play, when an animation state machine is your worst enemy, when designing a system comfortable for different roles in the team.

Examples of automated testing of games in Unity

Eugene Eliseev, Unity Developer, Crazy Panda

Unity tech Eugene Eliseev is a professional game developer who worked in such companies as ZeptoLab, Social Quantum and Interactive moolt. The most famous projects are the Cut the Rope series and Papermates. Now he works in Crazy Panda and helps to develop social games.

This talk is about automated testing of games in Unity. We’ll take the Unity Test Runner and consider common problems that arise during the creation of integration tests. Separately, the methods of comparing screenshots and other more rare but interesting ways of applying the tests will be considered.

Soul of a man: Cyberpunk Environment

Timur Ozdoev, Environment artist, Self-employed Andrew Indrikson, Project lead, Trace studio N Kayurova, Head of 2d department, Trace studio

Timur had experience working in different companies in St. Petersburg as 3d Artist, he was lucky to took part in the development of the games like Call of Duty: Infinite Warfare, Assetto Corsa, World of Warships, World of Tanks. At the moment he is a indie-developer in a small team of his friends.

Andrew Indrikson, 3D Art Lead at Trace Studio. Working in game development since 2011. Created art assets for Halo Anniversary, Call of Duty and various other AAA titles.

N Kayurova, 2D concept artist. Worked at Wargaming.net, Trace Studio. She teaches at the Amlab.me portal.

Andrew Indrikson, Timur Ozdoev, and N Kayurova is going to talk about their newest project, created for the #NeonChallenge, organized by Unity.

Infraworld: a long hard way to GRPC-based microservice interoperation for UE4

Raman Chakhouski, Lead R&D Software Engineer, Vizor Games Nikita Miroshnichenko, R&D Software Engineer, Vizor Games

As a professional programmer, Raman is working in game development industry for 5 years. Formerly as a programmer and an architect of Vizor’s own game engine, since 2017 Raman dove into Unreal engine 4 and now developing network client as well as editors and subsystems for project’s needs.

Nikita: As a graduate of České vysoké učení technické in Prague, worked in outsource game development companies across CIS. Now as a R&D and engine programmer, Nikita is responsible for creating robust network client for UE4-project.

This speech unveils an experience of integration and usage of GRPC library from Google as a transport layer, making UE4 client possible to communicate with microservices. Moreover, the speakers will present their own tool, making possible UE4 to work with GRPC fast and seamless way with either C++ or Blueprints cross-platform.

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Practical ways of optimizing and debugging memory leaks in Unity games

Andrey Oleynikov, Unity Teach Lead, Crazy Panda Pavel Shchevaev, CTO,  BIT.GAMES

Andrey is Unity tech lead in the company “Crazy Panda”. He is engaged in the management of the department, designing and developing the application architecture and the common software core for the company’s gaming projects.

Pavel has been developing software for 15 years in which most of the time he devoted to games development. He takes part in different Open Source projects. He gives talks at conferences from time to time. Pavel has a great experience of work with technologies both on server and client. He is interested in creating of entertaining mobile and console games with the efficient use of the device capabilities.

Memory leaks are one of the most common problems of any game projects. Due to the specific compilation methods, Unity developers do not have convenient tools for diagnosing and optimizing them. In this report, Andrey and Pavel are going to cover this problem comprehensively and tell about the opportunities and means that they managed to use on their personal experience.

TALENT MANAGEMENT

Content is Key: Pixonic Employer Branding Experience

Nikita Guk, Chief Strategy Officer, Pixonic

Starting as a copywriter and journalist, changed his career path in 2015, switching to PR to help startups reach their audience in Russia, Europe, and the US. Landed a job at Pixonic as an employer brand developer and director of PR in 2016. Currently works in the position of a Chief Strategy Officer.

Why Pixonic picked content marketing as a base for its HR brand and how exactly it helps to keep the industry curious about the company: a report by Pixonic Chief Strategy Officer Nikita Guk.

How to Innovate and Grow your HR Brand

Andrey Ivashentsev, Chief Innovation Officer, Yode Group International

Before he finished high school he started to work in IT. He was appointed to the first management role at age of 20, largely because of the deep tech knowledge of Microsoft platform and technologies. Three years later, he was promoted to the position of head of the Technology Evangelism and became the youngest people manager in Microsoft Russia at the time. In April 2016, in the role of Chief Innovation Officer he began to land new innovative technologies in Game Insight. From November 2017, as an independent expert, he does consulting and work on his own projects.

In this session, Andrey will share his insights about using innovative technologies and approaches and how it affects your team loyalty and attracts new team members. He will also cover how it influences company HR Brand inside and outside the market.

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Quit scrolling your Facebook feed, go get a job! – or Personal Brand Building Basics

Sergey Volkov, HR Director, 1C Online Games

Sergey has been in HR domain since the 4th year in the University (it’s hard to tell how much time has passed), he’s been in game development for 7 years and most of the last year he spent working as HR Director for Videogame branch of 1C. He still believes in professional HR in game dev.

How to build your personal brand and get awesome job offers and badass conference speaker invitations. How to look like a real expert, not a windbag scum on the web. General knowledge of what is good and what is bad in terms of personal HR brand.

Big Salary Report 2018

Tanja Loktionova, Founder, VALUES VALUE

Tanja is the head of VALUES VALUE, which helps gamedev companies build their HR, PR and recruiting processes, hire teams and setup new offices. Calls herself a hardcore casual player, has passed thousands of match-3 levels, loves games, people and cats.

VALUES VALUE has held the second salary survey of the Russian-speaking game development industry. Tanja will share its results for the first time. There will be data from more than a thousand respondents, a comparison with the previous year, and info on what else exept salaries motivates and demotivates game developers.

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Make your brand great again. Choose the right time and action plan

Yuriy Krasilnikov, Director, Business Development, Belka Games

Yuriy Krasilnikov is the Director of Business Development of Belka Games. He is responsible for new strategic markets for company products, new directions and brand awareness. Yuriy also leads all relationships with partners and platforms.

Your company has a successful game but no one knows about your company. Yes, it’s possible! You try to hire a new professional for your team but all ask you: “Who are you?” It’s time to work with your brand and make it great. When? Why? How? Yuriy will try to cover these questions.

Employees’ recommendations make the difference. Employee as an advocate of Employer’s Brand

Olga Abashova, HR Director, G5 Entertainment AB

Olga Abashova has 9 years of experience, specializing in Marketing, PR, and HR. Prior to G5, she was Marketing Director at Realore, a developer of casual games. Since joining G5, Olga set up the development studio in Kaliningrad as the Head of the Office. Since 2017, she has been HR Director at G5.

Employees’ recommendations are the main index of Employee Engagement, serving as an effective channel to attract candidates. Employee is an Ambassador of the company brand and a brand influencer at the same time. Olga will tell how to make employees more engaged and how to create the right message which employees should bring to the world.

Boosting Engagement with Competitive Games

Mike Hines, Developer Evangelist, Amazon

Mike Hines is a recovering tech entrepreneur, developer evangelist for Amazon Appstore, and active advocate for getting more developers over the app poverty line. Mike is on a continuing mission to find out and share what currently is and isn’t working in mobile app monetization, and to identify trends that shape the industry.

In this presentation, Mike Hines will talk about how competition promotes engagement and retention. Armed with research and data, Mike will share what Amazon has learned about where and when to offer competitions in your game, guidance on what kind of competitions to offer, and the right and wrong ways to use competitions. You’ll also learn how to pay for the player engagements only after you get the engagement!

Conversation with the audience: modern marketing and analytics from Google and AppsFlyer

Sandzhar Ismailov, Head of Industry, Entertainment, Google Arseniy Alikhanov, Analytical Consultant, Google Alexander Grach, Head of Sales, AppsFlyer

Sanjar Ismailov Old, very old googler (over 8 years) who loves playing games

Arseny Alikhanov He is working in internet marketing since 2007. Has a vast experience both on project and agency sides. His primary focus is marketing and analytics.

Alexander Grach He is responsible for growing AppsFlyer business in Eastern European and Mediterranean countries.

Google and AppsFlyer specialists will review current challenges and solutions, as well as analyze situations suggested by the audience on the spot. From presentations-monologues to dialogue and solutions.

GAME DESIGN

How to think out of the box you created

Vladimir Krasilnikov, Head of Game Design Department, Pixonic

A math school graduate, who started in game development in 2011 as a Junior Game Designer. Started working at Pixonic in 2015, focusing on War Robots — the game that didn’t have that much recognition back then. Leads the game design department as of last year.

The original War Robots meta was based on only three classes of robots: light, medium, and heavy. Our own Pixonic Head of Game Design will tell you what kinds of problems you may encounter with this approach, and how to find practical solutions to these problems.

How to figure all it takes with Excel and elementary education

Aleksey Rehlov, Head of Russian Branch, Creative Mobile

Aleksey is an external producer, game design and monetization consultant with Creative Mobile. He is a veteran of the game industry, and has been in it for over 10 years. He has been involved in dozens of game projects for different game platforms (PC, PS2, XBOX, GameCube, PSP, PS3, Mobile, etc).

A lot of game designers who don’t have any higher technical education need to do math on their projects. More often than not, it is very time consuming and is a real pain in the neck, yet the results can still be disappointing. This talk will help you save your glial cells and attain more predictable results in the future.

Neighbor’s design

Nikita Kolesnikov, Game design, Dynamic Pixels

Nikita Kolesnikov – game designer, artist, animator and music composer of Dynamic Pixels. Author of a single game – Hello Neighbor.

“Hello Neighbor” is unexpected YouTube phenomenon of 2017. Game that stretched its gameplay over a year long period. How was it all created? How all of it worked out? Is it fun to sleep on the floor? How not to die?

From idea to proposal: a method to make your game concept viable and strong

Sviatoslav Torik, Product Vision Expert, Research & Development, Wargaming.net

Sviatoslav has spend most of his life at the screen, with game console or PC. 15 years he’s been writing about video games, and 10 years – actually creating them as a game designer, lead GD, game director etc. Now he’s working for Wargaming R&D, researching new ways to make games.

This talk will explain a method to create and revise your game idea in a new, unexplored way. Sviatoslav will guide you through the whole process: from stating the idea to explained possibilities and USPs. To be totally fair with you Sviatoslav will provide a challenging game idea example as well.

Creating Game Design Tools

Konstantin Sakhnov, Head of Game Department, Rocket Jump

Konstantin Sakhnov is the Head of Game Department at Rocket Jump, a Moscow studio developing mobile games for 50+ million players worldwide. He is playing a key role in different studio’s projects sharing his extensive experience in game design and production.

This talk will cover useful cases of creation and tuning different game design tools (no need of in-depth programming skills) that can help every game designer optimise his work.

Prototyping pipeline: Lessons learned

Ivan Barishnikov, Team Lead Prototyping division, Wargaming.net

Ivan was at prototype division from the start, pass thru all problems and situations that happens with it and can share his experience. Now he working on standalone prototypes(PC, VR, Mobile, consoles) and features for company projects.

The session will focus on prototyping pipeline. Building process from the scratch, evolving and working on mistakes. Problems that we’ve got and solutions that we’ve found.

Pavel Sovushkin, Head of UX department, WOWlab

My name is Pavel Sovushkin.I have been a gaming industry professional since 2010. Currently I am the leading UX designer of VR projects for the company: “WOWlab”, which develops b2b projects and the project of its own franchise with VR full immersion technologies.

During this session, Pavel is going to share the insights on UX design for VR projects. You’ll learn: what actions will help you to reduce the risks and improve the quality of a project at the pre-production stage; what you should take into account to make a VR project intuitively understandable and interesting for audience; how to make a prototype of a VR project in two days.

Shame and money

Albert Zhiltcov, Creative producer, 1C game studios

He is a self-made man and he would like to help others to experience mistakes more easily.

Let’s talk about what money is in the gaming industry in Russia. Do you really need to become an entrepreneur for this?

Dawn of Blockchain Games

Sergey Kopov, Founder, 0xGames

Sergey Kopov managed the development in FunCorp, i-Free, HeroCraft for more than 10 years. Now he experiments with new technologies and develops his projects. Last of them is the 0xGames blockchain game development studio.

Blockchain has already earned an ambiguous reputation. Some people believe in its bright future, others rush to bury, referring to technical imperfections and a large number of scammers in the market. Without going to extremes, Sergey will talk about the emerging market of cryptogames, game mechanics and development features.

INDIE & POSTMORTEMS

How did we make the biggest game on Defold in 1 year

Nikolay Armonik, Technical Director, Easy Team

In the industry since 2000. The author-creator of the game “Discord Times” (2004), the technical director of the games “Legends of Eisenwald” (2015) and “Family Age” (2017). A big fan of hand-made graphics engines and huge shaders.

An extremely story about how the forces of a small young team for one year was created the largest game on Defold engine. Presentation of the solutions used, statistical measurements, defeated problems.

The X-Files Postmortem

Alina Brazdeikene, Game Producer, Creative Mobile

Alina Brazdeikene is a video game producer, screenwriter and narrative designer with some strong TV background. Being in the industry for more than 5 years, Alina had a chance to work with critically and commercially acclaimed franchises like The X-Files and The Simpsons.

The talk about ups and downs of two-year development of The X-Files: Deep State game from scratch to post-launch, including: pitch, storytelling, work with brand and big franchise holders, work with community.

Peace, Death! Postmortem

Azamat Bayzulaev, Indie, AZAMATIKA

Azamat “Xageu” Bayzulaev started his career as a developer in 2015 when he was tired of his life. He named his team as AZAMATIKA and developed nearly 10 games. A lot of people were really hyped up about Gun Done and Peace, Death!

During this session, Azamat is going to share the insights on Peace, Death! development. He’ll tell about all the mistakes and how he managed to correct them. You’ll also learn what were the problems with the game launching for mobile devices. This session will be really useful for small indie game studios.

BUSINESS & MARKETING

eSports for game developer

Alexey Ustyantsev, eSports platform manager, Mail.Ru Games

Over 15 years experience: both in game development/operations and web development. Head of eSports platform at Mail.Ru Games. Before that – CTO in Nival Network, Head of Nival GamesLab, lots of other great companies.

When you think about eSports – you imagine Dota2 International, stadiums filled with people and streams with millions of viewers. And you know that all of that applies only to top competitive games. So why would a normal down to earth game developer want anything with that?

Marketing. Understanding your audience

Anna Grigoryeva, Chief strategy officer, GameNet

Anna has more than 10 years of experience in game industry. She brings an impressive breadth of knowledge with producing and publishing more than 25 games, including RF Online, R2, Lineage II, Point Blank and Black Desert.

If you have a finished Game, you need to know your audience. From this talk you will learn: what is positioning and brand philosophy, audience segmentation and how it is used, and some useful advertising metrics.

How to deal with Chinese developers: lessons learned

Dmitry Ryabchikov, CEO, CreaGames

Dmitry is a Founder and CEO of CreaGames Ltd. For the last 7 years he has been also holding such roles as BD manager, BD director and chief operation officer. Much earlier Dmitry already had strong ties with game industry being one of the best FPS pro-players in Unreal Tournament 2004 in Europe and Russia.

When you take on a Chinese game, you need to know what to expect, and be aware of all the factors involved. We’ll share our experience in working with Chinese developers, and also talk about the features and risks of localization.

Dante-style QA. Which circle of hell is awaiting you in case you refuse testing

Evgeny Krukov, Deputy Head of QA Department, Bytex LLC

Having started work in industry in Bytex development department, Evgeny Kryukov soon attained the position of the deputy head. In 2016, he was transferred to Bytex QA department, consisting of more than 150 skilled specialists. At present, Evgeny occupies a position of deputy head of QA department.

On each stage of development, there is always a concern about creating an internal QA-department or engaging outsource testers. In this report, Evgeniy will investigate some typical problems facing the projects which decided to refuse testing, and consequences of such refusal.

Game analytics battle: Playtest vs Statistics

Alexander Dzyuba, CEO, Sense.Vision Vasiliy Sabirov, Lead analyst, Devtodev

Alexander Founder & CEO at Sense.Vision. We do the most scientific playtests worldwide with real players. 5+ years in playtesting, the first professional CIS team. The highest international quality standards. Loving games and developers.

Vasiliy started his career working at a game monetization service. Then he worked as a Lead Analyst at a big MMO game, where he learned specifics of virtual economy. At the moment Vasiliy is the Lead Analyst at devtodev, and he has already helped more than 50 game projects to improve their KPI.

Two leading in CIS game analytics companies with the different approach to analytics are going to have a “battle”. Or, rather, to cover a number of game development and operation cases – how to solve them with instruments from each company with direct comparison and winner determination. Full coverage and the final point in game analytics.

Game Art: the financial aspect

Vera Velichko, CEO, Art Director, Owl Studio

Drawing more than 22 years, last 10 years in game industry. In 2015 she  founded Owl Studio, and have more than 20 project that she’ve been leading in her portfolio. Currently, they’re working with the leading publishing companies of mobile and social games on Russian and foreign markets. Vera also made an education activities, for instance, last year she opened their Online School for artists.  

You can talk a lot about art and how it is made: beautiful, functional, and technically correct. But only a few people know how to put a price on it. In this talk, Vera will explain you on what features depends on the price of the artwork, what are the pricing policies on the market. You’ll learn how to save money while developing a visual content for your game.

Localization with a 1,890% Return on Investment: from Theory to Practice

Denis Khamin, CMO, Allcorrect Group

The CMO at Allcorrect since 2006. Ideologist of the only specialized conference on localization in Russia.

A practical case study of implementing an ROI-driven approach to localization (focused on return on investment) in collaboration with the developers of a mobile game, as well as an approach to calculating return on localization investment and a concept of localization focused on the developer’s profits.

Boost app downloads without a budget!

Iryna Pyrih, Product Marketing Manager, Gameloft

Marketing manager who has practical experience in entertainment industry and works in one of the biggest gamedev companies – Gameloft. Has successful experience and real cases in the app and mobile games promotion. Provided consulting services to startups in CIS countries, Europe and the USA.

Know how improve downloads of your app quickly and without a budget. I’ll explain how to determine your audience, how reach your user with marketing. Only real cases and hardcore are waiting for you!

How to do financial modeling to attract investments for mobile games

Alexander Nasonov, CEO, GROSSING.GAMES

Alexander began his gamedev career in 2006 at Akella. Since 2010 he has been developing mobile games as a producer, shipping a number of successful projects including an App Store “App of the Year”. Throughout the career Alexander attracted a few hundred thousand dollars via investments deals.

The session is designed to help developers to better plan production budgets, soft launches, release preparations and post release project operation. The principles and approaches to such modeling will be analyzed using a real financial planning case made for the purpose of attracting investments.

ART & VISUALS

Action is driven by thought: How to create believable character animation

Konstantin Chenchikov, Animation Director, Playrix

Konstantin Chenchikov is Animation Director at Playrix. He graduated from Animation Mentor and has 6+ years of work experience in animation. He is responsible for improving the quality of animation in company’s game and marketing projects, including team development and training.

Animation is usually understood as a collection of motions, actions, and some other visual aspects, but we are going to explore it on a deeper level. Get ready to find out what it takes to create truly realistic characters – in this session we’ll talk about how characters’ internal reasons determine their actions!

Shadow Fight 3: Environment design

Alexander Nemov, Lead Artist, Banzai Games

Alexander Nemov is the Lead 2d Artist at Banzai Games. He’s been in the games industry since 2012, recently specializing in concept art and visual development both in 2d and 3d. His main experience on Unity is working on Shadow Fight 3, mobile 3d fighting game.

This speech is about the evolution of the environment design in fighting games, its specifics and the problems Banzai Games faced in production process. Alexander will tell you how to make a believable picture and what artistic decisions are worth taking for this.

2D Dynamic Lighting: Tips and Tricks

Kirill Zolovkin, Developer, Gripper Team

Kirill Zolovkin, lead game designer of OctoBox Interactive, has been developing games in GameMaker for 17 years. His projects, Steam Panic and Paper Knight, have won multiple awards including Best Game Design at DevGAMM. During Game Lynch of his game Gripper all of the experts took off their shirts.

Kirill will speak about the ways light and shadows in 2D can significantly improve the quality of your graphics and — after some investment — your life as well. Using Gripper, a game currently in development, he will demonstrate a number of quick techniques that can create new gameplay situations and atmosphere.

Between the devil and the deep blue sea: how to keep art-manager’s mind is clear and productivity is high

Marya Yartseva, Art Lead, OwlStudio

Marya is Art Lead and 2d artist, teacher, the author of courses on gaming graphics, the First of Her Name, Breaker of Office Chains.

During this session Maria is going to share how to avoid professional burnout in art-manager daily routine. It will explore some details of art management in outsource studio, where customer and your team both rely on you.

True purpose of art and 3d artist in AAA projects and how to optimize art production

Alexander Boluzhenkov, Art-Director, Advanced Schematics

More than 10 years in industry as 3D artist. Participated in such projects as Mass Effect, Dragon Age, Quake, Doom, Halo, Batman, Evolve, LawBreakers. Supervises a team of experienced artists working for the most difficult tasks – the main characters, weapons, etc.

What is the real role of visual content in modern projects? What else should an artist be able to do besides modeling and texturing? Against the backdrop, increasing sophistication and higher production costs, skills and knowledge enabling to optimize processes, allow to be demanded by a specialist and reduce production costs.

Discussion Panel

Alex Nichiporchik, CEO, TinyBuild

Discussion Panel: Investment and business organization done right

What problems do developers face while seeking funding? What kind of projects are more interesting for investors and and how they make decisions?

Aleksey Savchenko, Licensing Manager, Epic Games

Ilya Karpinskiy, Director, MRGV

Mikhail Verbilo, Product Analytics Lead, Wargaming.net

Discussion Panel: Recruiting and employer brand

Why are companies often spoiling their image in search of new employees? We will analyze the main problems, the claims from the candidates and what to do with this.

Marina Goncharova, Head of partnership projects 3i Games, Mail.Ru

Kirill Goncharik, Head Of Life is Feudal MMO Publishing, Bitbox, Ltd

Oleg Dobroshtan, Chief Talent Office, 101xp

Alexandra Pestretsova, Independent Expert (Ex marketing director My.com, Game Insight)

Serge Himmelreich, Game Designer, Co-founder, GDCuffs, ARPU.GURU

Experienced game designers offer publically practical ways of gameplay improvement to 3 selected but not released projects.

Vladimir Kovtun, Creative Mobile

Gregory Choporov, Producer, 2RealLife

Conference content is prepared with the help of our advisors.

Alex Nichiporchik

CEO, tinyBuild

Vera Velichko

CEO, Art-director, OWL-Studio

Vladimir Kovtun

Lead Game Designer, Creative Mobile

Sergey Bababev

Independent Expert

Valentin Simonov

Field Engineer, Unity Technologies

Konstantin Sakhnov

Head of Game Department, Rocket Jump

Aleksey Savchenko

Licensing Manager, Epic Games

Tanja Evdokimenko

Founder, Values Value

Alexandra Pestretsova

Ressa Schwarzwald

Audio Producer, tinyBuild

Lerika Mallayeva

Email: [email protected] Skype: mallayeva Phone: +79035826001

Maria Chyrvona

Email: [email protected] Skype: chyrvona Phone: +380938368195

Sergey Chernobrivets

Email: [email protected] Skype: sergey_ukraine_acc Phone: +380990311747

Tori Pavlenko

Email: [email protected] Skype: viktory1209 Phone: +79689363486

Sales and business relationships with sponsors.

• Parties & Networking
• Career Wall
• Awards 2018 Winners
• Speed Game Dating
• Submit Game

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Official: kgb chief ordered hitler's remains destroyed.

Moscow, Russia (CNN) -- The remains of Adolf Hitler were burned in 1970 by Soviet KGB agents and thrown into a river in Germany on direct orders from the spy agency's chief, a top Russian security official said this week.

The head archivist of Russia's Federal Security Service (FSB) -- the successor to the former Soviet Union's KGB -- confirmed for the first time the chain of events that led to the disposal of Hitler's body, and who ordered the operation, in an exclusive interview with Russia's Interfax news agency.

Gen. Vasily Khristoforov told Interfax in an interview published Monday that previously secret documents show that KGB chief Yuri Andropov, with prior consent from the Soviet Communist Party leadership, ordered a top secret operation to destroy the remains of Hitler, his wife Eva Braun, Nazi Germany's propaganda chief, Joseph Goebbels; and Goebbels' entire family.

Khristoforov said according to the documents, Andropov's decision to destroy the remains of the Nazi leaders and their family members was motivated by the fears of the KGB and Soviet Communist Party leadership that Hitler's burial site could become a place of worship for supporters of fascist ideas.

Neither the FSB nor Khristoforov were immediately available to comment on the secret documents, when asked by CNN.

The operation, code-named "The Archives," was carried out by a group of special KGB agents in Magdeburg, East Germany, where the bodies had been secretly buried February 21, 1946, on the territory of a Soviet military facility, Khristoforov said.

Two protocols were compiled after the operation was carried out on April 4, 1970, the general said. The first documented the opening of a grave that contained the remains of the Nazi leaders and their family members, and the other one detailed their physical destruction.

"The remains were burnt on a bonfire outside the town of Shoenebeck, 11 kilometers away from Magdeburg, then ground into ashes, collected and thrown into the Biederitz River," the second document reads, according to Khristoforov.

The bodies of Hitler , Braun and the Goebbels family had been discovered by the Soviet Army in May 1945. The bodies of Goebbels and his wife were found May 2 in the garden of Nazi Germany's Reich Chancellery. The bodies of the couple's children were recovered the next day, and the corpses of Hitler and Braun were discovered May 5 in a crater from an artillery shell outside his bunker in Berlin.

According to historical accounts, Hitler's death was a combination of a suicide by gunshot and cyanide poisoning on April 30, 1945, when the Soviet Army entered the Nazi Germany capital.

In early June of that year, the Soviets buried the bodies in a forest near the town of Rathenau, Germany. Eight months later, they secretly re-buried the remains in the Soviet Army's garrison in Magdeburg.

But in March 1970, the Soviets decided to abandon the garrison and pass it over to the East German civilian authorities.

As long as the burial place of the Nazi leaders was in the territory of a Soviet garrison, it could be kept secret and barred from strangers. But following relocation of the Soviet Army unit, the decision was made not to rebury Hitler's remains but to burn them, Khristoforov explained, calling it "perhaps a reasonable decision" given the circumstances.

Khristoforov said that all that remains of Hitler's corpse are fragments of his jawbone and skull, items that are kept in Russia.

The general said the Russian FSB has no doubts that the bone fragments are genuine. No other fragments of the German dictator exist in other countries, he said.

"Hitler's jaw is kept at the FSB archives, and the fragments of Hitler's skull are at the State Archive. There are no other parts of Hitler's body apart from these samples seized on May 5, 1945.

"Everything [else] that remained of Hitler was burnt in 1970," he added. "Those fragments are ... the only documented evidence of Hitler's death, which is why they are kept at the Russian FSB Central Archive as being particularly valuable."

Commenting on recent media reports that archeologist and bone specialist Nick Bellantoni and genetics professor Linda Strausbaugh of the University of Connecticut expressed doubts about the authenticity of the parts of Hitler's skull, Khristoforov said, "The U.S. researchers did not file such requests [for taking DNA samples] with the Russian FSB Central Archive.

"But even if you take the fragments kept in our custody, it is unclear what these data can be compared with."

In April 2000, a fragment of what was presented as Hitler's skull, complete with a bullet hole in it, was first displayed in Moscow at a World War II exhibition.

At the time, Sergei Mironenko, head of the Russian State Archives, told CNN that he is absolutely confident that the skull was authentic, and that there are many documents the Russian archives also put on display along with the skull to support that.

"Those documents provide convincing proof that all those speculations that Hitler could have survived and escaped, that he could have had plastic surgery, are absolutely groundless. He was a totally depressed man who was incapable of making political or any other kinds of decisions. He understood that his bunker, the crater [where he was found dead], would become his last refuge. And that's exactly what happened," Mironenko said.

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