example personal statement cv customer service

• Skip to primary navigation
• Skip to main content
• Skip to primary sidebar

Learnist.org

Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

Reader Interactions

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

• Skip to main menu
• Skip to user menu

How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

Share this article

Related articles

New Year, New You: The 5 Top Industries on Fish4

The Fish4jobs Ultimate Jobseekers Guide

Investment Banker CV Template

Latest articles, optimising your job search: best application practices on fish4jobs, how to set up a job alert – optimise your job search with fish4jobs, from new hires to top performers: the key elements of successful talent onboarding.

• AI Content Shield
• AI KW Research
• AI Assistant
• SEO Optimizer
• AI KW Clustering
• Customer reviews
• The NLO Revolution
• Press Center
• Help Center
• Content Resources
• Facebook Group

Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

Explore All Write Personal Statement Articles

How to draft meaningful length of law school personal statement.

Are you confused on how to write a law school personal statement? One of the essential elements of your application…

• Write Personal Statement

Effective History and International Relations Personal Statement to Try

Are you considering studying history and international relations? Or you may be curious about what a degree in this field…

Guide to Quality Global Management Personal Statement

Are you applying for a global management program and want to stand out from the crowd? A well-written personal statement…

How to Draft Better Examples of Personal Statements for Residency

Achieving a residency can be a massive accomplishment for any aspiring medical professional. To secure your spot in one of…

Tips for Drafting a Free Example of Personal History Statement

A personal history statement can be crucial to many applications, from university admissions to job search processes. This blog will…

Writing Compelling Dietetic Internship Personal Statement

Applying for a dietetic internship is a rigorous process and requires submitting a personal statement, which is an essential part…

Customer Service Representative CV Example

Cv guidance.

• CV Template
• How to Format
• Personal Statements
• Related CVs

CV Tips for Customer Service Representatives

• Highlight Your Customer Service Experience : Detail your experience in handling customer queries, resolving complaints, and maintaining customer satisfaction. Include specific roles and the types of customers you've dealt with.
• Showcase Your Achievements : Quantify your impact on customer satisfaction levels, retention rates, or positive reviews. For example, "Improved customer satisfaction scores by 20% in Q1."
• Align Your CV with the Job Description : Tailor your CV to the specific role, emphasizing relevant skills and experiences. If the job requires handling technical queries, highlight your technical knowledge and problem-solving skills.
• Detail Your Technical Proficiency : List your proficiency in customer service software like Zendesk or Salesforce, as well as your comfort with CRM systems and live chat platforms.
• Emphasize Communication and Problem-Solving Skills : Provide examples of how you've used your communication skills to resolve customer issues and your problem-solving abilities to turn around negative situations.

The Smarter, Faster Way to Write Your CV

• Championed a customer service initiative that improved customer satisfaction rates by 30%, as measured by post-call surveys and online reviews.
• Managed a team of 10 customer service representatives, reducing average call wait time by 15% through effective scheduling and training.
• Implemented a new CRM system that streamlined customer interaction tracking, leading to a 20% increase in efficiency and a more personalized customer experience.
• Developed and delivered a comprehensive training program for new hires, resulting in a 25% decrease in onboarding time and a 10% increase in first-call resolution rates.
• Handled escalated customer complaints, maintaining a resolution rate of 90% and ensuring high levels of customer satisfaction.
• Collaborated with the sales and marketing teams to provide customer insights, contributing to a 15% increase in sales through targeted marketing campaigns.
• Consistently met and exceeded performance targets, achieving an average customer satisfaction rating of 95% over a 12-month period.
• Implemented a feedback system that led to a 10% reduction in customer complaints and a more streamlined customer service process.
• Assisted in the development of a customer loyalty program, leading to a 20% increase in repeat customers and a 15% increase in overall sales.
• Exceptional customer service skills
• Team management and leadership
• CRM system implementation and management
• Training program development and delivery
• Handling and resolving escalated customer complaints
• Collaboration with sales and marketing teams
• Performance target achievement
• Customer feedback system implementation
• Development of customer loyalty programs
• Efficiency improvement and process streamlining

Customer Service Representative CV Template

• Worked closely with [teams/departments] to improve [customer service aspect, e.g., response times, complaint resolution], demonstrating strong [soft skill, e.g., teamwork, communication].
• Managed [customer service function, e.g., inbound calls, email inquiries], streamlining [process or task, e.g., complaint handling, customer feedback] to enhance [customer experience outcome, e.g., satisfaction scores, loyalty].
• Implemented [system or process improvement, e.g., new CRM software, revised feedback process], resulting in [quantifiable benefit, e.g., 20% increase in customer satisfaction, 15% reduction in response time].
• Played a pivotal role in [project or initiative, e.g., customer satisfaction survey, loyalty program launch], which led to [measurable impact, e.g., improved customer retention, increased sales].
• Conducted [type of analysis, e.g., customer feedback analysis, service quality assessment], utilizing [analytical tools/methods] to inform [decision-making/action, e.g., service improvements, training needs].
• Key contributor to [task or responsibility, e.g., complaint resolution, customer onboarding], ensuring [quality or standard, e.g., service excellence, customer satisfaction] across all customer interactions.
• Major: Name of Major
• Minor: Name of Minor

100+ Free Resume Templates

How to format a customer service representative cv, start with a strong profile summary, highlight relevant experience, detail your customer service skills, include relevant certifications and training, personal statements for customer service representatives, customer service representative personal statement examples, what makes a strong personal statement.

Match & Compare Your CV to a Job Description

CV FAQs for Customer Service Representatives

How long should customer service representatives make a cv, what's the best format for an customer service representative cv, how does a customer service representative cv differ from a resume, related cvs for customer service representative.

Customer Service Agent CV

Customer Service Associate CV

Customer Service Coordinator CV

Customer Service Manager CV

Customer Service Specialist CV

Customer Support Specialist CV

Try our AI-Powered Resume Builder

CV Example Customer Service

If you enjoy helping people and solving problems, then a role in customer service may be for you. Customer service representatives can work in almost any industry, performing a wide range of tasks. For instance, if you work in a retail environment, you may spend most of their time serving customers at the tills or monitoring stock. In a bank, you’ll be answering questions about account balances and overdrafts, while at a utility company, you’re handling questions about late bill payments.

In a B2B (business-to-business) or in a call centre environment, your responsibilities may be more focused on making outbound calls and generating sales leads.

As you can see the tasks of a customer service rep can vary greatly; however, recruiters typically expect to see the same things on a customer service CV: strong communication and conflict resolution skills, the ability to deliver a great customer experience, adaptability and more. Here’s how to package all this up in your CV.

Personal statement or profile

In customer service, you only have one chance to make a first impression. Whether you interact with customers over the phone, online or in person, the initial impression can set the tone for the entire customer experience.

The same applies to your personal statement or profile . As turnover in the customer service industry is high, recruiters want to know whether you’re just looking for your next job or whether you genuinely care about helping customers.

To stand out from the crowd, it’s worth mentioning any qualifications you have or specific areas of expertise:

I am a Customer Service Representative with over 2 years of experience in retail environments, including sales, tech support, and customer care. I am adept in customer care software, conflict resolution and quickly developing product knowledge, with an NVQ Level 2 qualification in Customer Service. I enjoy helping clients, customers and individuals, and solving any problems that they may have.

Work experience

There’s no shortage of customer service jobs. In fact, most entry-level roles only require 1-2 years of experience, if at all.

That said, if you’re looking for a position with a better salary, you will need to have some experience under your belt and demonstrate above-average customer service skills.

For example, do you handle calls fast while maintaining customer satisfaction? Perhaps, you consistently resolved complaints within a given deadline? If your experience is mainly from retail environments, focus on the additional revenue you generated by upselling products or how you processed transactions accurately under pressure:

Jan 2019 – present Customer Service Associate, Hemsley Financial Services, Watford

• Answered 80+ incoming calls per day and consistently met targets for call length and call waiting times.
• Delivered high-quality customer service, winning compliments from 15 customers.
• Received an average feedback rating of 98% on monthly customer satisfaction surveys.

Sep 2016 - Dec 2018 Customer Service Agent, Primark, Watford

• Resolved 95% of all allocated complaints within a 7-day timeline and won best customer service agent of the month.
• Sold over 200 units of luxury goods daily and generated £700 in additional revenue.

In the UK, there are no specific degrees in customer service, unless you specialise in supply chain management, customer relationship management or service sector management.

However, there are a number of accredited courses available to help you provide excellent customer service and improve your interpersonal (communication and interaction) skills.

Although it’s not necessary to take a course in customer service, a certification can give recruiters and hiring managers confidence that you have a higher than average ability to do the job. It also shows that you’re committed to excelling in your work.

Jul 2015 - Aug 2016 NVQ Certificate/Diploma in Customer Service: Level 2, City of Westminster College, London

Modules: delivering customer, understanding customers, principles of customer service, understanding employer organisations and managing personal performance and development

Sep 2012 – Jun 2015 BA (Hons) Media Communications: 2:1, Regent’s University, London

In customer service, you may need a range of different skills . One day, you may be calming an upset customer and the next, you may be liaising with a supplier.

Some of these skills can include:

• Interpersonal: Making customers feel comfortable and putting them at ease in stressful situations.
• Accounting: Processing 80 daily transactions (sales and refunds) accurately.
• Conflict resolution: Calming agitated customers and creating effective resolutions for companies and the business.
• Product knowledge: Developed comprehensive product knowledge, contributing to an increase of £100 in daily sales.

In a customer service role, you’re likely to be exposed to a good deal of customers from different cultures with varying levels of English. This is where your foreign language skills can help.

As with any contact job, the ability to interact with customers in their language can facilitate interaction, put them at ease and lead to sales.

Depending on the needs of the company where you will be working, just being able to greet the customer and exchange a few words may be enough, if you’re mostly going to be serving customers or operating the tills.

However, the role will most likely call for more advanced language skills if you’re going to be dealing with account managers or sales executives:

English - native

French - fluent

Spanish - basic

Hobbies and Interests

While this section is optional in your CV , including your hobbies and interests may help sway a recruiter’s decision if they’re related to customer service, in any way.

For example, if you provide extra tuition at the weekends, you need to make sure your customers are satisfied or if you are captain of a sports team, this demonstrates an ability to work well with others:

Jan 2021 – present, Private English tutor, Online

• Provide English lessons to young, foreign students, seeking to improve their spoken English.
• Maintained 100% customer satisfaction.

Jan 2019 – present Sports Captain, Wetherby County Football Club

• Coach and mentor under 16s
• Focal point for team-related questions

Volunteering

Almost every role involves some form of customer service, whether it’s replying to internal or external emails, talking to clients on the phone or replying to social media posts.

However, if you don’t have direct customer service experience, a good tip is to include volunteer experience , for example , helping out in a charity shop or volunteering at a soup kitchen:

Aug 2018 – present Volunteer cook, Haley’s Soup Kitchen, Watford

• Serving customers from all different backgrounds
• Offering advice on housing and job searching.

82% of managers surveyed by Deloitte said they would prefer to hire candidates who had volunteering experience. This is because volunteering offers the opportunity to develop a wide range of professional skills, including leadership and communication.

Format and layout

As you can gain customer service in a range of different settings and roles, which resume format you use will depend greatly on your skills and experience.

If you’ve got the natural talent to help customers, but lack the practical experience, the functional or skills-based CV may be for you. This CV format highlights skills, while de-emphasising work history or gaps in experience.

Already have direct experience in the customer service industry? Then, you can opt for a reverse-chronological format , which focuses on your most recent experience first or a combination / hybrid CV, which highlights your work experience and your skills.

Layout and design

In a customer service role, you represent the face of a company. Therefore, it makes sense for your CV to reflect the style of the company.

For instance, if you’re applying at a trendy fashion brand, you can afford to be more creative with the design of your CV . On the other hand, if the company is more conservative, opt for a discreet and classic design to be on the safe side.

If you do decide to use colours on your resume , opt for pale grey, blue or green to make section headings and borders stand out. Avoid colours that contrast too greatly, such as red, orange or yellow as these can impair legibility.

With regards to fonts, 14 and 16 points are best to emphasise headings with smaller headings for normal text. Best fonts to use include Arial, Calibri, Georgia or Times New Roman, which all convey professionalism and dependability.

Hopefully, you now have everything you need to create your own customer service CV.

Create your CV as a customer service rep now!

Get ahead of the competition

Make your job applications stand-out from other candidates.

Cashier CV example

Waiter - Waitress CV Example

Bookkeeper CV Example

CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customise this customer service CV example

Customer service cv example.

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

What to include in a customer service CV?

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position. If you've got previous experience with from a web-chat job or excel in providing exceptional customer service working from home, make sure you highlight this in your CV.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-orientated goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

Looking to create a professional CV?

What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

Land the interview for your dream job with CVMaker

Effortlessly create your professional CV within 10 minutes and download it whenever and wherever you want!

Increase your chances of landing your dream job with CVMaker.

CV Examples Customer service

Customer service CV Example + Guide

Recruitment processes for customer service jobs are competitive, recruiters are looking for customer service professionals with proven skills as well as experience in customer service positions. Make it easy on them, craft a CV that gives them what they are looking for, stand out from the crowd and land more interviews.

• 1 How to write a customer service CV
• 1.1 Customer service CV Format
• 1.2 Customer service CV content
• 2 Customer service CV Example
• 3 Customer service CV structure
• 3.1 CV Header
• 3.2 CV Profile or Personal Statement
• 3.3 CV Work Experience
• 3.4 Customer service Skills
• 3.5 CV education section
• 3.6 Other sections

How to write an attention-grabbing customer service CV

An attention-grabbing customer service CV is one that enables recruiters and ATSs alike, to spot your communication and management skills as well as the most relevant roles in your career history, demonstrating how you have applied them as an active customer service team member or equivalent customer service positions.

One of the most common job hunting complaints is to be discarded before an interview even though you tick every requirement on the job post. This can only be due to 3 reasons:

• You didn't include the right words to showcase your work experience and other sections
• The format of your CV didn't highlight the right elements on your CV
• Your CV format wasn't readable by ATS

Therefore, an interview-winning customer service CV has the perfect balance between the right format and the right content . Here we cover them both:

Customer service CV Format

A great CV format for customer service professionals highlights the right elements providing a friendly reading experience for recruiters and hiring managers while ensuring that all of its content is available to be extracted by applicant tracking systems ATS, software broadly used in the first stages of a hiring process to automatically select candidates that most likely meet the position's criteria.

While ATS can scan CVs with many pages, humans prefer to read concise one page CVs, therefore when possible, you should consider keeping your CV under one page .

Make it easy for customer service recruiters to easily get the information they need from your CV, include clear headers , and choose a template that provides a good reading experience and allows you to highlight certain elements with bold, or other text enrichments. Check out many CV template options designed with these goals in mind.

Add elements that provide a visual break to an otherwise all-text document. This can be integrated elements of the design like colors, lines, backgrounds etc., a hard skills section with a graph determining your proficiency, icons on section headers, or a section with icons and text.

Carefully pick the content on your customer service CV

In the upcoming section , we will cover the recommended sections for a successful customer service CV, but here we want to emphasize the need to create targeted CVs and rewrite certain parts of your CV to match every customer service role you are applying to. This is true for most industries, but especially important for customer service workers since there is a lot of different ways to refer to similar tasks depending on many factors like location, company culture, etc. For example, a customer service manager can also be referred to as a customer success manager or a customer care lead, therefore is important to determine what are the customer service keywords we will use in the CV.

Prior to starting writing your customer service cover letter or CV, it is mandatory to carefully read the job description or descriptions where you are going to be applying to. Identify the role's explicit and implicit requirements , and make a checklist with them. You are now ready to start typing, make sure to mention every requirement on your checklist somewhere in your CV. Some requirements you can mention explicitly, others you will have to add examples to showcase them.

Not sure yet? Let us explain with an example: The customer service executive CV example we have included at the beginning of this guide, has been written to apply to a couple of customer service roles in Saas companies, here you can see their job descriptions as well as the checklist of requirements the candidate extracted from them before jumping into writing the customer service executive CV or customer service assistant CV.

Basic Qualifications

• Bachelor's degree in Business Administration, Journalism or equivalent
• 6+ years of experience working in a customer facing service delivery/technical account management role

Preferred Qualifications

• Experience as a customer service assistant and/or executive in a Saas environment
• Must possess excellent business judgment, and a practical, common-sense approach to getting things done
• Intense customer focus and ability to think out of box
• Exceptional verbal and written communication skills. Possess excellent judgement and strong attention to detail, problem solving, and a data-driven analytical approach
• Experience with JIRA or equivalent agile software and methodologies
• Well-honed troubleshooting skills at various levels of complexity
• Ability to think innovatively and creatively about complex and technical problems

Reporting to the Customer Service Manager, you will ensure excellent customer service delivered to both our customers and partners across every communication channel. You will manage a team of Customer Service Advisors to ensure productivity and delivery of service excellence. You will be a true ambassador for your team and for Bxxx while being a Customer Service expert and coach. Our Customer Service teams are important to our business and contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. This is a great opportunity for a Customer Service leader looking to further their career at Bxxxx.

What You'll Do

• You will set clear goals for Customer Service Advisors and manage their performance
• Monitor real-time workload and queues/backlog across all channels; reallocate team
• You will be the point of escalation for the team for customer complaints and IT related support resolution
• You will identify training needs, train Customer Service Advisors, and coordinate with the global training team for education
• You will share relevant customer insights with the wider management team and other operational departments and come up with solutions that can help us solve customer pain points, based on the insights gathered
• You will manage team attendance and report any discrepancies to Workforce Management
• You will lead Kaizen/continuous improvement efforts with the team to guarantee a high level of service
• You will work with global CS Supervisors to ensure consistency and understanding
• You will participate in meetings, workshops, and training to review service performance and receive additional information and updates to be communicated across the team

Explicitly mentioned requirements

Agile methodologies Knowledge and/or experience

+6 Years’ experience

Customer service experience with Saas

Business bachelor's degree

Experience dealing with customer complaints

Strong communication and customer service abilities and experience

troubleshooting skills

Creativity and Innovation

Experience identifying customer pain points

Experience managing teams in the customer service industry

Experience setting goals

Strong multitasking skills

Implicit requirements

Experience managing international teams

Hands-on professional

Experience in B2B customer service

Experience following up with goal completion

Tech Savvy individual, experienced with databases, MySQL and CRMs

E-commerce experience is a plus

After gathering this checklist, the candidate started to write the diferent sections of her CV with them in mind, crossing them as she include examples to showcase them in her CV.

Explicit -vs- implicit requirements

The second job description states that you'll be working with global CS supervisors, therefore, you can figure that having experience with teams internationally will probably be a nice thing to have on your CV.

From these 2 job descriptions we can extract that they are looking for a professional that isn't afraid of going beyond her/his "established duties" to satisfy customer needs and find solutions to reduce friction and increase customer satisfaction

Checking their product, we can see that both saas companies are focused on B2B solutions

the second job description focuses on setting goals for CS advisors under your management. It's common sense that goals aren't set in stone and never reviewed again. Goal tracking skills and methodology is evdiently required.

Even though only a few software skills are stated as requirements in the job description, a lot of the mentioned tasks, require the use of certain tools to organize and execute them properly, therefore the candidate will list all the tools she's worked with.

Ecommerce experience is a plus

One of the companies sells to e-commerce SMEs, therefore, experience in e-commerce will be highly valued, even though they don't state it in the job description.

Finally, before we dive into the structure of an executive or a customer service assistant CV, let's talk about the action verbs that customer service employees should be using on their CV. These verbs among others, send the message of a hands-on, creative, thoughtful, and loyal employee, trustworthy to represent the company in interactions with customers being able to mitigate poor customer experiences, and even transforming customer frustrations into compliments.

• Capitalized
• Consolidated
• Coordinated
• Established
• Facilitated
• Interpreted
• Outperformed

Customer service CV Example that stands out

Customer service CV structure

Regardless of the CV format, a good customer service resume should include the candidate's contact details with a one-liner that stands out, and lots of details about your customer service skills and experience in the work experience industry or field. The best way to showcase this last element is without any doubt an outstanding work history section along with a brief customer service CV profile .

So, without further ado, let's dive into each one of these elements:

Customer Service CV Header

The goal of the CV header is none other than to introduce your name and contact details to reach out to you. With the motto "less is more" in mind your customer service assistant CV Header should include at least the following elements:

• Your Name and surname
• A CV Headline or Job title, also known as a one-liner
• A phone number or work contact number
• A professional email address
• The geographic area where you are located or where you are looking for a job
• In the UK you shouldn't include a photo but if you are applying to customer service jobs in other locations it might be a good idea to include one

Here you can see some examples of good practices when writing your CS CV headline :

Experienced Saas Customer Service Professional

Customer service agent with extensive front line support experience

Sales-driven customer service advisor

IT customer service assistant with over 4 years of experience

Customer Service Professional

Front line support worker

Customer service Advisor

Customer service assistant CV

Surprisingly lots of job seekers use the words "curriculum vitae", "resume" or "CV" within their CV header, there is no need to do that, recruiters know what they are looking at, and make proper use of every space in your CV.

Customer Service CV Profile or Personal Statement

Despite being a very important section, the profile or personal statement, also taking names like CV introduction, executive summary, about me, etc. is a section broadly misused section by job seekers.

A customer service CV introduction should give recruiters some context on your career and how you are perfect for the position at hand . Briefly state what's your job title, how many years of experience you have, what are your most important skills, which type of work you specialize in, and above all, what sets you apart . Don't repeat information they can find in the work experience section, be unique and highlight your most impressive achievements.

Place this section on the top quarter, preferably right between the CV header and the work experience. It would be fair to think about this section as a shorter version of your cover letter, where you want to incentivize the reader to read the rest of your customer service executive CV and call you for an interview. At the end of the day, that is what a customer service cv profile should achieve.

Personal Statement

I am an experienced bilingual Customer Services Representative with over 12 years of experience providing customer service in B2C and B2B in retail, e-commerce, and Saas industries. I am highly committed to building customer relationships through meaningful communications, driving client satisfaction while boosting sales. Throughout my experience in customer care and sales positions, I have developed skills to quickly identify customer needs, allowing me to provide the right message and help, adapting my tone to build customer trust and provide the right upselling opportunities. Throughout my extensive experience in customer services and sales roles, I have also developed strong multi-tasking and team management skills. I am a Saas passionate, therefore, I am seeking a customer success position in a fast-growing Saas company.

I studied international business administration at ILCI Business School while I working at Fnac as an in-store Customer service assistant. Besides being my career starting point, it was a customer service resume builder that allowed me to jump to OVH's call center first in Paris and then in Dublin, where I was a Customer Care Representative for many European markets. After that, I worked as a B2C Customer Support Agent for Simple Real State, 360º Saas marketing platform helping individual homeowners navigate property sales and/or rental. My last job has been as a B2B Customer Success Manager at Hiragana, a hotel booking engine.

The second example is just a summary of the candidate's job history, and while it provides some insightful information, lacks context and relating it to the job at hand.

Work Experience section

By listing your most recent and related experiences you can showcase how have you previously applied your skills , this is true whether you have proven experience in customer support departments, or you have other types of experience. If that's your case, focus on experiences and tasks with most customer service transferrable skills.

List the most recent 3 or 4 experiences, focusing on those most relevant for the job at hand. If you have a longer career, you don't need to list all your working history on your CV, instead, include a link with a call to action to visit your Linkedin profile and/or your online CV .

Besides the company name, position you had, and the dates, make sure you include a description for each one of your work experiences on your CV. Remember, this is the place to showcase your ability to provide users with assistance, deliver meaningful customer experiences and deal with stressed customers, etc. as well as mentioning the most especially achievements, quantifying them with numbers when possible.

Here you can see an example:

WORK EXPERIENCE

07/2016 - 08/2018

B2C Customer Support Agent | Simple Real State, Manchester

360º Saas marketing platform helping individual homeowners navigate property sales and/or rentals. I joined an early-stage customer support team of 5 and left a highly efficient CRM team with more than 20 agents providing assistance to more than 30K paying customers across more than 220 real estate markets in the UK, the US, Australia, the EU, and northern Africa.

• Deal with incoming customer requests ensuring effective guidance and prompt issue resolution
• Constant follow-up with clients with open support tickets and stakeholders avoiding client frustration and escalation to complaints and unhappy customers
• Conduct periodic client outreach to ensure customer satisfaction and feedback
• Contribute to building some of the company's official customer service procedures

Besides exceeding KPI goals, my biggest achievement was the constant recognition of teammates across different teams including the product and engineering, which I helped, providing constant client feedback resulting in the adoption of more than 20 new features in production.

02/2013 - 06/2016

Customer Care Representative | OVH, Dublin

OVH is Europe's largest cloud services provider. I provided online customer service for a wide range of services targeted to ensure an excellent online presence to individual customers and SMEs in the EU market. I started providing call support for the French Speaking market but soon moved to a cross-channel team providing French & English customer services to clients in 30+ Countries. My tasks were:

• Provide call, chat, and email support to 1.6M customers using a powerful CRM
• Spot cross-selling and upselling opportunities providing thoughtful recommendations
• Mitigate customer complaints and create feedback reports for product managers
• Review interaction reports with the client success manager to spot opportunities to improve
• Assist in the CRM migration to comply with the GDPR in all cross-channel client interactions

While at OVH, the following achievements made me especially proud:

• I was offered the Customer Care Area Manager position

01/2009 - 12/2012

In-store Customer service assistant | Fnac, La Défense, Paris

As a part of a team of 20 customer care agents, reporting to the store customer service manager, I provided assistance to store customers in a store with over €18M in monthly revenue. My key responsibilities were:

• Provide guidance and processing returns and refunds on applicable goods and purchases
• Provide assistance with vouchers, gift cards, and credit management
• Deliver store pick ups for e-commerce clients providing cross-selling and upselling

I took part in more than 7 mystery shopping campaigns and I always exceeded company expectations for excellent in-store customer service as a key differentiator from competitors.

• 08/2018 - 05/2022 | B2B Customer Success Manager - Hiragana Booking Engine, London
• 07/2016 - 08/2018 | B2C Customer Support Agent - Simple Real State, Manchester
• 02/2013 - 06/2016 | Customer Care Representative - OVH, Dublin
• 01/2009 - 12/2012 | In-store Customer service assistant - Fnac, La Défense, Paris
• 02/2006 - 01 /2009 | English Teacher - Freelancer
• 05/2008 - 09/2008 | Waitress - Croc' & Gourmandises

Including customer service skills in CV

We have been emphasizing the need to showcase your skills in action in your CV from the beginning of the article, you've highlighted your most important skills in your personal statement, going into the specifics about your knowledge and skills on certain tasks, techniques, and tool usage on your work experience descriptions.

So, should you list your skills in a separate section? While hard skills can be listed in your CV in a list whether this includes graphics to quantify your domain or simply listing them. Examples of hard skills for a customer service agent cv are specific software skills, language skills, and certain methodologies or customer care common processes like call reviews, consultive sales, etc.

Soft skills , on the other hand, shouldn't be listed in your CV, instead, you should exemplify the use of your soft skills in action, preferably in the workplace, in previous experiences in customer care. There is an exception to this: if you have limited customer service experience, you can list soft skills, as long as you describe them or give specific examples.

Examples that showcase really valuable soft skills on a customer service agent CV include Your communication skills, especially the ability to listen, empathize and read customers in order to anticipate their needs, the resilience and capacity of staying calm in front of the adversities, the creativity to always suggest new solutions, the ability to taking feedback, etc.

Check out the following example to better understand how to list soft skills on a customer service CV if you are a candidate without customer service work experience:

Soft Skills section example:

• Throughout my career I've successfully used CRM software like Salesforce, SALESManago, Intercom Zendesk, Zoho desk, just to mention some and I am also proficient with relational database and SQL.
• Whenever I'd be part of a team project in school or university I was almost always chosen by my classmates to present in public, and when I kickstarted my career in this skill has been really helpful
• Prioritization is an essential skill when you deal with customer issues and complaints. Especially in B2B customer service, reaching out to customers to provide updates on opened tickets is crucial, in order to perform these updates, I have found that a combination of the right tools, organization skills and being meticulous is essential.
• Transform customer complaints into compliments is something is an ability I have developed over my experiences, from my early years when I was a waitress to my B2B customer success manager role. Clients want 1- To be listened and taken seriously, and 2- they want their problem solved. So just by staying calm, listening and identifying customer needs, I have been able to de-escalate complex situations even turning them into compliments.
• Great communication skills
• Great time-managing skills
• Great problem-solving skills

The education section

The formal education section should be short and sweet, check out the following example to get some ideas on what to do and what not to do:

Don't mix this section with short-term courses and workshops, if you want to include relevant courses and workshops, include them in a new section under the name of "Complementary education"

Formal Education

09/2007 - 06/2011 | International Business Administration ILCI Business School

Complementary Education

• Marketing Automation Certificate - Sales Manago - 2021
• Trailhead Academy - Salesforce - 2021
• Masterclass Win Workplace Negotiations by Chris Voss - 2020
• 09/2007 - 06/2011 - International Business Administration | ILCI Business School

Additional sections

There isn't a limit of sections to include on your CV, the only limit is their relevance. If a section makes sense to showcase your ability with certain skills on your checklist, go ahead and include it. For example, the " Hobbies and Interests " section, can contain extracurricular activities showcasing your leadership skills, etc. The same happens with " Volunteer experience " it often is a good way to show that you care for the community while highlighting your work ethic as well as your organization and communication skills.

Another section that you should probably consider including in your CV is your language skills , not everybody speaks more than a language, so this can always set you apart and it doesn't take up much space on your CV.

Should I include the references on my CV?

If you've got space, it isn't a bad idea to include a section with a couple of references, including their names and positions, don't include their contact details on your CV, just a short message stating that you can provide it under request.

Montse Lorente

Coach & recruiter @ kaelon.co and co-founder @ cvonline.me

Customer Service Manager CV example

Are you calm, approachable and good at problem solving? Then a career as a customer service manager is perfect for you.

This is a varied and well-paid role, however, you typically need a certain level of experience in order to bag the job, which means you need to understand how to effectively showcase this on your CV.

To help you do this, make the most of our top tips and example customer service manager CV below.

Guide contents

Customer Service Manager CV example

• Structuring and formatting your CV
• Writing your CV profile
• Detailing work experience
• Your education
• Skills required for your Customer Service Manager CV

CV templates 

This example CV demonstrates how to effectively structure and format your own Customer Service Manager CV, so that it can be easily digested by busy employers, and quickly prove why you are the best candidate for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be including and highlighting.

Customer Service Manager CV structure and format

The format and structure of your CV is important because it will determine how easy it is for recruiters and employers to read your CV.

If they can find the information they need quickly, they’ll be happy; but if they struggle, your application could be overlooked.

A simple and logical structure will always create a better reading experience than a complex structure, and with a few simple formatting tricks, you’ll be good to go.

Formatting Tips

• Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability : Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
• Design: The saying ‘less is more’ couldn’t be more applicable to CVs. Readability is key, so avoid overly complicated designs and graphics. A subtle colour palette and easy-to-read font is all you need!
• Avoid photos: Logos, profile photos or other images aren’t necessary and rarely add any value – save the space for written content, instead!

Structuring your CV

As you write your CV , work to the simple but effective structure below:

• Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
• CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
• Core skills section – Add a short but snappy list of your customer service skills and knowledge.
• Work experience – A list of your relevant work experience, starting with your current role.
• Education – A summary of your relevant qualifications and professional/vocational training.
• Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now I’ll guide you through exactly what you should include in each CV section.

CV Contact Details

Tuck your contact details into the corner of your CV, so that they don’t take up too much space. Stick to the basic details, such as:

• Mobile number
• Email address – It should sound professional, such as your full name.
• Location -Just write your rough location, rather than your full address.
• LinkedIn profile or portfolio URL – If you include these, ensure they’re sleek, professional and up-to-date.

Customer Service Manager CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an impactful CV profile:

• Keep it brief: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: Before writing your CV, make sure to do some research. Figure out exactly what your desired employers are looking for and make sure that you are making those requirements prominent in your CV profile, and throughout.
• Don’t add an objective: Leave your career objectives or goals out of your profile. You only have limited space to work with, so they’re best suited to your cover letter .
• Avoid cliches: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

What to include in your Customer Service Manager CV profile?

• Summary of experience: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Relevant skills: Make your most relevant Customer Service Manager key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
• Essential qualifications: Be sure to outline your relevant Customer Service Manager qualifications, so that anyone reading the CV can instantly see you are qualified for the jobs you are applying to.

Quick tip: Even the best of writers can overlook typos and spelling mistakes. Use our quick-and-easy CV Builder to add pre-written content that has been created by recruitment experts, and proofread by our team.

Core skills section

Next, you should create a bullet pointed list of your core skills , formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Work experience/Career history

Now that recruiters have a good overview of your skills and abilities, you need to jump into the detail of your career history.

Give them a more thorough insight into what you can do by creating a detailed list of your relevant experience.

Start with your current role, and work backwards through all the relevant positions you’ve held. This could be freelance, contract or voluntary work too; as long as it’s related to the role you’re applying for.

Structuring your roles

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

Key achievements

Lastly, add impact by highlight 1-3 key achievements  that you made within the role.

Struggling to think of an achievement? If it had a positive impact on your company, it counts.

For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.

After your work experience, your education section should provide a detailed view of your academic background.

Begin with those most relevant to Customer Service Manager jobs, such as vocational training or degrees. If you have space, you can also mention your academic qualifications, such as A-Levels and GCSEs.

Focus on the qualifications that are most relevant to the jobs you are applying for.

Interests and hobbies

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Essential skills for your Customer Service Manager CV

Tailoring your CV to the roles you are applying for is key to success, so make sure to read through the job descriptions and tailor your skills accordingly.

However, commonly desired  Customer Service Manager skills include:

Leadership: As a customer service manager, you’ll be overseeing the customer service team and you need to be organised and able to lead every member of the team effectively

Data analysis: Part of the role will require you to analyse customer data or surveys collected by the company and produce reports and insights that can be used to improve customer satisfaction

IT skills: From dealing with customer complaints via email to data entry and producing reports, you need a good grasp on software packages such as Microsoft Office

Conflict resolution: Unhappy customers can sometimes lead to conflicts and stressful situations, so you need to remain calm and be able to handle any situation to reach the best possible outcome for both parties

Writing your Customer Service Manager CV

When putting together your Customer Service Manager CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Remember to triple-check for spelling and grammar errors before hitting send. If you’re unsure, use our quick-and-easy CV Builder to add pre-written expert content with one click.

Good luck with your job search!

• Resume Templates
• Resume Examples
• Free Resume Builder
• How to Write a Resume
• Resume Format
• Resume Packs
• Cover Letter Templates
• Cover Letter Examples
• Free Cover Letter Generator
• How To Write a Cover Letter
• CV Templates
• CV Examples
• Free CV Maker
• Resume Help
• Cover Letter Help
• Job Interview
• Career Advice

CV Personal Statement:  Examples and Actionable Tips

Fact: recruiters spend only 6 seconds reviewing each CV. So poorly organized CVs inevitably get discarded. 

Having an effective CV layout is the first step to attracting their attention. And the second step is topping that CV with a compelling personal statement (also known as a personal profile, personal summary, or executive summary).

What is a Personal Statement in a CV? 

A personal statement for a CV is a short and compelling paragraph that summarizes why you’re the most qualified person for the offered role. It tells the reader who you are and what valuable qualifications you will be bringing to their company.

NB : Opening statement, personal profile, personal summary, or executive summary are the other common names for a personal statement. 

Many believe that the work experience section is the most important element of a CV. Yet, it is your personal statement that can end up making or breaking the success of your job application. 

Because it provides the reader with a quick answer to one question they have on their mind: Are you qualified for the job or not? 

Remember: You’ll be directly competing with numerous other applicants with similar skills and work experiences. A compelling CV statement sets you apart by giving the reader a condensed snapshot of who you are as a person. 

Do I Need To Include a Personal Statement On My CV?

The short answer is YES! A personal statement entices the reader to read your entire CV by giving them a preview of your most valuable skills. It also helps you differentiate from other candidates by explaining your background, motivation, and personal character traits concisely. 

In essence, a personal statement helps you express why you are the right choice for the job in one condensed paragraph.

Where Should a Personal Statement Go in a CV?

A personal statement goes into the header area of your CV. Include it right under your name and contact details as a separate, highlighted area. A good personal statement is about 3-4 sentences long and occupies not more than 1/4th of the page. 

Alternatively, you can design a two-column CV and allocate the upper sidebar area for your personal statement. As a recent survey found, 77% of recruiters prefer two-column CVs to single-column ones.

Sample personal statement placement on a CV template

What Do You Write in a CV Personal Statement?

A compelling personal statement summarizes your professional and educational background; highlights the main skills and accomplishments. It can also express your career objectives and/or interest in the particular industry or subject if you’re a current student or recent graduate.  

Personal Statement Examples for CV 

To give you an idea of how to write your statement, let’s look at some examples.

Remember: You need to write a unique personal statement for your CV. Simply copying and using these examples may not be the best move because the sample CV statements won’t reflect your unique experiences and personality. 

Good CV Personal Statement Examples

Employers want to see experts. Therefore, your personal statement must speak directly to your most marketable skills. 

You should never come off sounding desperate or diminish your worth (even if you have been recently laid off ). Use a confident tone with first-person implied and strong verbs to describe your core competencies and other benefits you can bring to the workplace. 

General Jobseeker Personal Statement Example

Highly motivated, fully trained engineer with 15 years of experience in the telecoms industry. Worked with XYZ Telecoms Ltd, Cool Mobile Carrier, and Acme Telco as a field engineer and project team leader. Successfully managed large commercial telecom infrastructure installations. Currently unemployed due to the relocation of the company. Open to new opportunities in NOC. 

Personal Statement CV Example For an Administration Position 

Adaptable and resourceful facilities manager with experience in supporting enterprise-sized organizations in real estate, pharmaceuticals, and manufacturing industries. Strong organizational skillset: Six Sigma, standardized method of procedure (MOP) policies implementation. Was responsible for facilities operations on 2.4 million square feet in a 20-building chemical manufacturing campus, serviced by a 20+ people team of building engineers, electricians, HVAC technicians, and cleaners.

Accountant Personal Statement CV Examples

Below are two samples for a senior and a junior accountant. 

Chartered Accountant 

ACCA-certified accountant for mid-market and enterprise-sized companies. Conducted due diligence and tax audits for FTSE 500 companies. Commenced for a 100% accuracy track record in financial reporting, as well as fast turnaround on complex analytical reviews. Provide on-demand advisory on trust setup, company incorporation, and tax deferrals. 

Account Assistant 

Detail-oriented, certified accounting assistant with experience in payroll administration. Familiar with Gusto, Xero, and Intuit software. Effectively process payroll, benefits, taxes, and social contributions for over 1500 employees per month. Possess a strong foundation in employee classification,  tax reporting, and financial management. 

CV Personal Statement Examples for Students

Whether you’re applying for an internship or looking for a part-time job , a compelling personal is a must-have for a student CV. 

Since your work experience history may be a bit “thin”, you need to persuade the employer via other means — your transferable skills, academic interests, and personal traits. A personal CV allows you to spotlight all of these. 

Remember that you are bringing your energy, dedication, enthusiasm, and willingness to learn to the table. As you will not have any employment history, you need to make sure to get your personality and your soft skills over in your statement.

CV Statement for a Student Looking for a Full-Time Summer Job 

Junior copywriter, enrolled in a BA Writing Program at the University of Manchester (graduation date: fall 2025). Alumni of the 2022 Copywriting Bootcamp program from Matters Agency. Well-versed in target audience analysis, brand positioning, and editorial campaign planning. Writing clips for eCommerce and SaaS brands are available in my portfolio.  

CV Statement for an Internship 

Second-year mechanical engineering student at the University of Leeds, seeking to apply theoretical knowledge in safety system design. Proficient in AutoCAD and completed a series of blueprints for fire and water safety systems as part of my coursework. Fast learner, self-starter, and team player, I’m excited to contribute my technical expertise to a dynamic engineering team.

CV Statement for a Student Looking for a Part-Time Job 

Junior front-end developer (React, Angular JS), seeking a part-time programming position in the Great London area. Current availability is 10-15 hours per week, preferably with hybrid work arrangements. Solid understanding of design systems and UX/UI best practices. Past work experience in finance and eCommerce sectors. 

CV Personal Statement Examples for 16-Year-Olds

Joining the workforce straight after high school makes sense if you want to take a gap year or pursue trade education later on. The wrinkle, however, is that most employers may be wary of your age and lack of experience.

The goal of a personal statement is to dispel those doubts by showing that you’re a serious, mature, and hard-working candidate, eager to learn and hone your craft. 

Personal Statement for a Barista Position 

Genuine coffee lover and frequent guest at Maddie’s Cafe, I would love to join the barista team. As a former head of the prom planning committee, I understand the importance of good teamwork, efficient planning, and following instructions. My main objectives are to learn more about beverage prep and deliver exceptional experiences to customers. 

CV Personal Statement Examples For A Graduate

Your personal statement should focus on your main educational attainments and experiences. If you are applying before you have had your degree results, it is fine to give a projected grade. You can also mention any specific modules you have studied that are relevant to the job on offer and how much you enjoyed working on them.

Remember: Your goal is to explain why you’re interested in this role and what you could bring to the table. 

Graduate Personal Statement Example

Business administration graduate with a 1:1 honors degree from XYZ University. Interested in an entry-level merchandising position within your Commercial Sales Department to expand my knowledge in retail merchandising, procurement, and inventory management. Looking to apply my analytical and data modeling skills for merchandising strategy optimization. 

Personal Statement for High School Graduate 

Energetic and enthusiastic high school graduate (June 2023) with top A-levels grades in English, Maths, and French. Seeking an entry-level role in sales, where I can make use of and develop my language skills. My long-term career goal is to further my language qualifications and position myself as a European sales manager living and working overseas for a global company.

Personal Statement Examples for CV With No Experience

Lack of experience in a particular role or industry should never discourage you from applying. Although you may not tick all the criteria boxes, you still have transferable skills and unique work experiences to showcase.

Moreover, ongoing talent shortages are prompting employees to reconsider their hiring criteria, plus invest more in new hire training and upskilling. Four in five companies now struggle to fill in open vacancies, which is the highest number in the past 17 years. 

So take your chances and apply even if you don’t have sufficient work experience. 

Personal Statement Example with No Relevant Work Experience 

Former front-desk hotel employee, looking for an opportunity to leverage strong service orientation and organizational skills in new roles (Customer Success or Customer Support). Familiarity with appointment booking software, digital chat apps, and CRM software. With my strong commitment to personal growth and my adaptable nature, I believe I could be a valuable asset to customer-centric teams.  

Personal Statement Example with No Industry Experience 

Self-starter with a BA degree in Communication and experience in corporate event management seeking a transition to music festival management. Experienced in organizing off-site events for 100+ people (including location scouting and travel coordination). I thrive in fast-paced environments and am eager to build a strong network of new partners. 

Discover even more personal statements from our collection of CV examples . 

CV Personal Statement For A Career Change

Career change is a big decision, but it can lead to a more fulfilling professional life. Besides, you’re not completely starting anew. Many of the hard and soft skills are quite universal. There is any number of different jobs that need the same set of skills that you have developed, so always try to lead with these and use real-life examples of your experience.

Career Change Personal Statement Example:

Working for the past 10 years as a regional sales manager has allowed me to develop keen skills in building strong working relationships and lucrative networks. Communication skills I developed during my time at my current employer enabled me to win vital contract wins that increased sales revenue by 20% over three years. I am now ready to take on a new challenge and want to work in the charity sector so that I can use my skills to give something back for the direct benefit of others.

How To Write A Strong Personal Statement for a CV 

An effective personal statement summarizes your skills and experience in a relevant way i.e., it indicates how you can be of help to the employer. 

In short, a compelling CV personal statement: 

• Lists your most marketable skills and qualifications 
• Highlights your industry knowledge and work experiences 
• Mirrors some of the key phrases, used in the job description 

And here’s how to write a personal statement that makes a mark.

1. Review the Job Description Once Again 

As you go through the role description, pay attention to the words, used by the employer, to describe the candidate’s requirements, duties, and personality. Keep those in the back of your head. 

These are the keywords you’d want to use all around your CV — in the personal statement, work experience, education, and skills areas. 

2. Do a Mental Tally of Your Skills 

Try to remember the times in your previous work roles when you accomplished notable objectives, went above and beyond expectations , or otherwise did better than your peers.  

Note down everything that springs to mind including your years of experience in a similar role, challenges you took on and the positive results achieved, new projects you kick-started – anything that has close relevance to this new position.

3. Make a Draft Personal Statement 

Write down a sample personal statement. Don’t worry about the length – just put as many details as you’d like on paper. Once you’re done, revisit the job description. See how your personal statement compares to the description. Does it paint a picture of someone who would fit the role? 

4. Edit for Clarity and Briefity 

A good CV personal statement shouldn’t be longer than 3-4 sentences. Take a critical look at your draft version and condense it to the bare essentials: 2-3 main skills, a major accomplishment, and a note on your motivation and/or personal traits. 

Other things that don’t belong in your personal statement are:

• Explanation of employment gaps or present unemployment status 
• Information about hobbies or personal interest 
• Any mention of references or recommendations 
• Irrelevant skills or work experiences 

Want to stand out even more? Add a persuasive opening statement that highlights your strengths as a candidate. 

A compelling personal statement can be the key between your CV making the ‘yes’ pile or the reject bin. Take some time to get your statement right and always write a new one for each job you apply for by mirroring the employer’s language. 

Finally, to give your CV a polishing touch, try out one of our fancy, but free CV templates , coming in multiple styles: professional, modern, simple, and creative!

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

you might also like

6 Best Colors For Your Resume (According to Pro Designers)

How to Put an Internship on a Resume: FAQs Answered

How to Put Research on a Resume: Tips and Examples

Resume Skills For Retail: Big List of Examples

90+ Childcare Skills For Your Resume (+ Daycare Worker Resume Example!)

Leave a response cancel reply.

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

Copyright © 2024 Workstory Inc.

Select Your Language: