how to write seminars attended in resume

How to Add a Conference or Seminar to Your Resume

Adding more sections to your resume can sometimes seem confusing, however, if you mention your honors and other information it can improve your chances of getting hired . 

If you’re motivated, you’ve likely been to or will go to a conference or seminar related to your field .

After all, it’s a great idea to head to a conference or seminar.

You get better at what you do, but seminars and conferences in a resume will impress employers . 

To ensure you fully understand how your resume can benefit, we’ll go over:

• Where to put seminars attended in your resume
• How to list conferences in your resume
• When adding seminars and conferences is most beneficial

We’ll even go over how trainings and seminars attended look in a resume example. After gathering this information, you can try out our free AI-supported resume builder to quickly create your application. 

Does My Resume Need Information on Conferences or Seminars?

There are so many networking opportunities, chats about how to grow in your field , and other benefits to attending conferences . However, many applicants ignore this part of their background on their resume. 

Even though we know that recruiters will be more interested in learning more about your skills and hands-on work experience , adding the conferences can be helpful. 

This is especially the case for:

• Career changers
• Recent graduates

Specifically, adding a seminar or conference to your resume can help you if you want to find a job in any of the following industries :

• Higher education
• Engineering 
• Arts and culture

However, if you think it won’t be important to the position, be as brief as possible. Space is precious on your resume, and you only want to highlight your most essential qualifications .

Below, we’ll look at how a conference or seminar can be successfully added to your document.

Adding Conference Details to Your Resume

Like any part of your resume, there’s a right and wrong way to include your details . You won’t need to cover each conference you’ve attended or presentation given. 

This is especially true if this is an everyday part of your job. However,  if you give a major keynote address  at one of the world’s biggest conferences, then this deserves to be highlighted.

When creating this section, you will need to indicate the following information:

• Names of the keynote speakers
• Dates of the conference
• Name of the talk
• The organization hosting the event or the name of the event

For example, you would write conferences on your resume like this

Smith J and O’Neill T (2021, August)  Example Presentation.  Presented at Example Conference, New York

A resume template will help you fill those details in with ease.

If you’re working in higher education or completing a Ph.D., it can also help to  indicate conferences you’ve attended .

This is especially the case if you’re seeking your first postdoc role or wish to show off your industry knowledge.

On your resume, this will need a  different approach  than the one detailed above. You will need to show the employer:

• The name of the conference
• The organizing body
• The years attended

For example, this should be  listed on your resume  in the following ways:

Example 1:  Example Organization Body (EOB) – 2017, 2018, 2019

Example 2:  Example Professional Conference (EPC) – August 2019

Where to Put Seminars on a Resume

When it comes to including seminars and conferences on your resume, placement is key. 

Typically, these details are best suited for two sections: 

• Education section : If you’re a recent graduate or your seminars are highly relevant to your field of study under your degree(s). Adding them to your education section can enhance your qualifications. 
• Dedicated section : For professionals in roles where continuous learning is essential, creating a separate section might be more impactful. This is especially true if you’ve participated in significant events, such as delivering a keynote address or leading a seminar.

Remember, the key is relevance and impact. Include seminars that add value to your profile and align with the job you’re applying for. 

Whether you’re changing fields, want to continuously learn, or show that you are motivated, seminars can be a game changer . 

Simply remember to:

• Highlight more information if conferences and seminars are important to your sector
• Include seminars and conferences in the right place on your resume
• Don’t forget the most important details 

If you combine these tips with our easy-to-use tools , you’ll have little issue impressing hiring managers.

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Including a Conference or Seminar in a CV

Conferences and seminars are an  excellent way to learn new skills  and meet new people. They can also be a great way to network with other professionals in your industry, improve your credentials and even find new job opportunities. However, many people are unsure about whether or not to add a seminar or conference on a CV.

If you are among this group and undecided if you should mention these events  when building your CV , the first step is to understand the  difference between a conference and a seminar .

A conference is a formal meeting where people gather to discuss a specific issue. Seminars, on the other hand, are educational forums where members meet to gain academic knowledge about a particular topic, and may include several workshops.

Understanding this difference is key to knowing how to add seminars on a resume, and  whether or not you should include conferences in your CV . In this post, we explore whether it is always worth adding these professional events to a resume, where on the document you can include them, and the correct format.

Should I always add conferences and seminars on a CV?

Before we dive into when and how to include conferences in your resume, let us reassure you that  you don’t have to write everything . The CV is your chance to let your skills and expertise shine and convince recruiters that you might have just the profile they’re looking for.

A short CV works to your advantage . By leaving unnecessary information out, you’ll make sure that the reader focuses only on what you want — specific, job-tailored elements that you’ll have carefully selected to be the most convincing. 

Remember that HR professionals can only spend seconds on your document. If you keep things short and to the point and  favour readability , you will have made things easier for them.

Everyone says that the ideal CV is between 1 to 2 pages long. However, many hiring managers report that they actually prefer documents that  stay within one page .

It’s only normal that some things may have to be left out with such strict limitations. Ultimately, you might decide  emphasizing job experience is more important  than including workshops, conferences and seminars on a CV.

When to add seminars and conferences on a CV

As with many other elements, whether to add seminars, workshops, or conferences in a CV  depends on the nature of the job  and the specific event in question.

Of course, there are certain  professions where seminars and symposia play an important role . That’s the case, for example, for academics.

For others, it’s essential to consider the  relevance of the event to include . On one hand, showing commitment to professional development is always positive. The more the experience was directly related to the position you’re applying for, the better.

Moreover, if your role in the conference establishes you as an expert in the field (for example,  if you were part of the panel  or have facilitated a workshop), then the occurrence indeed deserves a spot in your resume. 

On the other hand, it’s considered normal for professionals to sign up for lectures and talks. If you’ve been in the workforce for 15 years, you’re expected to stay up to date with the latest developments and recruiters won’t be surprised by the fact that you routinely attend events.

Try to ask yourself:

• Was the conference especially relevant for this job? 
• Was it organised by a professional association?
• Can it prove that I acquired extraordinary skills?
• Can it be considered an achievement or even an award? (This is the case, for example, for competitive workshops that can be accessed only based on merit.)
• Was I given a certificate?
• How did I participate? Did I hold a speech or worked in the planning of the event?

If the answer to one or more of the above questions is Yes, then you should consider mentioning the seminar or conference in your CV.

Can I put Coursera on my CV?

Things don’t change much when it comes to  online courses and other forms of alternative education  and  extracurricular activities .

Including these types of training and workshops in a CV can help show:

• Initiative. You’re proving to be resourceful and proactive. Maybe you were working towards a career change or expanding your skillset while at home for your kids or unemployed. Either way, enrolling in an online course says a lot about your ability to think outside the box to reach your full potential.
• Independence. Signing up for a course also highlights that you’re capable of making your own decisions and move forward independently. Prospective employers may take it as a sign that they won’t need to micromanage you in the future.
• Going the extra mile. You worked hard to get where you want. Coming home after a busy day and study on your computer at night isn’t for everyone and shows your determination.

On the other hand and again,  keep it relevant . If you haven’t developed skills that you can use in your new position, then the space on the page may be taken up by something more pertinent. And if the course was completed many years ago, what you learned may be outdated now. 

How do you add conferences to your CV?

You should follow the following format when contemplating how to list conferences on your resume:

• Include the name of the conference.
• Include the location and date of the event.
• Briefly describe what your role was in organizing, planning and running this event (if applicable)
• List all activities you participated in during this event (e.g., attending presentations or workshops, leading discussions). You can also list other roles such as speaker/facilitator/panelist if applicable to your experience and CV goals.
• If you won any awards for your involvement with this event (for example: Best Speaker) list those here too!

Of course, this is only a suggested involvement, and you  may prefer to keep the mention of the conference brief  and to one line. Perhaps within a job description, as we’ll see below.

Where to add conferences to a resume?

Although there’s no one-fit-all rule for how to list conferences on a resume, for most candidates it’s  best not to list a long series  of events and conferences on a CV .

A better idea could be to handpick the most impressive events and include them  under the job description for a particular role  (that was relevant to that position).

You can also strategically place them  as proof of your expertise  as you add  skills to your CV .

Other people prefer to only include those that can be considered achievements — for example, if funding was granted to outstanding applicants to attend the conference. In that case, a separate section (such as ‘Awards’ or ‘ Achievements ’) could be created.

Where to add seminars on a resume

As this type of event is more about gaining  educational experience , it’s a good idea to add them under the  ‘Education’ subheading  if you decide to include seminars on a CV .

As for how to add seminars to your CV, you should  follow the same format as that described above  for how to add conferences on a resume

Remember that if you can’t find the right spot on the page to include training and workshops in your CV , you can always talk about independent courses and events in the  cover letter  if you think they should be part of your application.

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• Resume Tips

Including Professional Development on a Resume (Examples)

In today's competitive job market, job seekers need to do everything they can to stand out from the crowd. Many job seekers would benefit by adding a Professional Development section to their resumes. A professional development section can include continuing education courses, certification programs, on-the-job training, webinars, and conferences that are relevant to your career. 

Including this section can really help capture the attention of a hiring manager and give you a leg up on the other candidates. By showcasing your commitment to continuous learning and development, you can demonstrate to potential employers that you have the skills and knowledge to excel in your field. We'll show you how to list professional development programs on a resume, along with some examples.

What is professional development?

When it comes to including professional development on your resume, it's important to focus on relevant experiences that demonstrate your commitment to staying up-to-date in your field. Think about the skills and knowledge required for the position you're targeting, and select professional development experiences that align with those requirements.

Here are some examples of what you can include for professional development experience:

Continuing education : This can include formal courses, such as a degree or certificate program, as well as informal learning, such as attending workshops or online tutorials.

Seminars: Attending industry conferences and seminars can provide valuable networking opportunities and help you stay informed about the latest trends and best practices in your field.

Training: On-the-job training, in-house training programs, and professional development programs offered by your employer can also be included in this section.

Certifications: If you've earned any relevant certifications or licenses, be sure to include them in this section. These can be industry-specific or more general, such as a project management certification.

Workshops: Like seminars, workshops are short-term training sessions that focus on a specific topic or skill. Including relevant workshops you've attended can demonstrate your eagerness to learn and stay up-to-date.

Online courses: With the rise of online learning platforms, there are many opportunities to take courses and earn certifications online. Including any relevant online courses you've completed can demonstrate your ability to stay engaged and motivated in a self-paced learning environment.

The five stages of professional development - growing your career

As you navigate your career, you will encounter various stages of professional development. Understanding these stages can help you set goals, develop new skills, and take charge of your career. 

Here are the five stages of professional development and what you can expect from each:

Stage 1: Learning the Ropes

In this stage, you’re new to your job and are focused on learning the basics. You’re still developing your skills, and your primary goal is to become competent in your job duties. You may feel overwhelmed at times, but with time and practice, you will gain confidence and competence.

Stage 2: Building Your Expertise

As you become more comfortable in your role, you will move into the expertise-building stage. You will focus on developing your skills and building your knowledge base. This is the stage where you will start to see the most growth in your career as you become a more valuable member of your team.

Stage 3: Taking on Leadership Roles

Once you have built up your expertise, you may be ready to take on leadership roles. This could mean managing a team, taking on a project lead role, or mentoring others. You will need to develop strong communication and management skills to succeed in this stage.

Stage 4: Advancing in Your Career

As you gain experience and develop leadership skills, you will be ready to take on more advanced roles. This could mean moving up within your organization, taking on a new job with more responsibility, or starting your own business. You will need to be strategic and proactive in your career planning to succeed in this stage.

Stage 5: Giving Back

In the final stage of professional development, you will focus on giving back to others. This could mean mentoring new employees, volunteering in your industry, or teaching others. By sharing your expertise and experience, you will help others grow and succeed in their careers.

Positioning and labeling the professional development section

In order to properly showcase your growth and expertise through the courses, seminars, and certification programs you’ve attended, it’s critical to decide where on your resume to put the information. Consider the nature of the professional development experiences you're including, as well as the overall structure and flow of your resume. 

For example, if you have a mix of formal education and informal learning experiences, you may want to use a more general header like "Professional Development" or "Continuing Education." On the other hand, if you have several industry-specific certifications , you may want to use a more specific header like "Credentials and Certifications."

No matter what you choose for the header, the most common location for the information is after the professional experience section. It can be a standalone section, or you can combine the information with your “Education” section . If you have only one or two professional learning items to add to this section, then you could just combine them with your education.

Be sure the header and content are consistent with the format of other sections of your resume. Include the date, name of the program, and the institution or organization that provided it, as this information helps demonstrate the credibility and relevance of your professional development experiences.

Example of professional development on a resume:

Education, Professional Development, & Credentials

Bachelor of Arts, Communications – Seattle University, 2012

Marketing Courses – UC Berkeley Extension

Credentials – Digital Marketing Master Certification, Google Analytics Certified, Meta Marketing Certification

When not to use a professional development section

While including a professional development section can be beneficial, it's important to know when not to use it. If there are certain certifications or training programs that are required for the position, then you should give it a separate section and label it accordingly. For example, if you are applying for a nursing position, your nursing certifications and licenses should have a separate section, as they are essential to the job. Similarly, if you are applying for a job in a technical field, listing relevant technical certifications can help you stand out as a qualified candidate.

It's important to avoid including certifications or training that are not relevant to the job you are applying for. A CPR certification won't do you any good if you're applying for an accounting position. In fact, it could detract from your actual qualifications. Make sure that the information you include helps show why you're a good match for that particular position.

A professional development section can really help you stand out from the competition. Showing relevant continuing education, training, and other professional development will give you a leg up on the other candidates.

ZipJob can help make the professional development section of your resume really shine! Get a free review for feedback on what you currently have and how we can help. 

Recommended reading:

Why Should You Perform a Self-Assessment?

Affiliations and Memberships on a Resume (+ Examples)

How to List Awards & Honors on a Resume (+Examples)

Marsha Hebert, Professional Resume Writer

Marsha is a resume writer with a strong background in marketing and writing. After completing a Business Marketing degree, she discovered that she could combine her passion for writing with a natural talent for marketing. For more than 10 years, Marsha has helped companies and individuals market themselves. Read more advice from Marsha on ZipJob's blog .

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How to List Conference Presentations on Résumé

The benefits of presenting papers, and attending conferences, conventions as well as workshops will be invaluable for your career development. The conference offers you the opportunity not only to network with colleagues, to learn new topics, and to present research but also to add these skills to your resume.

A resume that emphasizes your speaking engagements and presentations is an effective way to show off your ability to communicate. Providing proof of your skills and making your resume memorable can help employers determine your expertise in your career field. These resume tips and tricks from certified resume helpers will help you learn how to highlight your conference experiences.

Find out what to include in your resume when it comes to presentations when it is a smart decision to showcase conferences on resume, and how to list conference presentations on resume.

When Should You Include Presentations on the Resume?

If you are wondering how to put conference presentations on resume, you should know that there’s typically a section dedicated to conference information in a CV. The experience of presenting at conferences can be helpful whether you want a job that is academically or business-oriented. Consider mentioning a particular conference experience in your cover letter if you want to further emphasize it.

Listing merely the conference names might not be very useful and may be perceived as trying a bit too hard. Tell the interviewer about the ways in which you have demonstrated your commitment in your cover letter instead.

Listing seminar presentations can enhance your resume, but only if you use that information wisely. You may want to include information about conference presentations on your CV. Do this if you are aiming at a position that includes a lot of public speaking. Providing it displays your expertise and dedication to career advancement, you should definitely include it.

As if that’s not enough, here’s more example of when to include presentations in your CV:

• Your public speaking activities should be related to the job positions (positions where regular meetings, conferences, and presentations are a part of your job). If you want to emphasize on your acting skills, we have some tips for you .
• Also, you can list presentations where you contributed to a project or event to provide education on a subject relevant to the job description.
• You can also use presentations to position yourself as an industry leader or an expert.
• Connecting the objectives, and goals of the organization with your past presentations and speeches can also be a good idea.

Preparing a resume that reflects your expertise is an art. It becomes even more complex when you’re looking at a career change. Seeking the assistance of career change resume writing services can not only help to articulate your transferable skills but also provide a strategic approach tailored to your targeted field.

More Tips on Adding Presentations to the Resume

And in case you are asking yourself when to avoid incorporating presentations in resume, here’s what you need to know.

Be sure to exclude any obligatory presentations you gave during your education or employment. Such presentations are typically considered necessary, and as such, are not valued. Rather than listing them separately on your resume, list these presentations under your work or educational history.

As you prepare your resume, keep in mind that employers will also be looking out for so-called resume padding. Those with little or no experience in the field sometimes use this tactic. They try to claim they possess more knowledge, experience, and skills than they actually do.

It is important that you include conferences outside your workplace. In addition, if you gave guest lectures as part of your presentation, do not include them. It would make sense not to include conferences you have attended but have not presented at.

You can learn more about it here.

With the evolving nature of the professional world, showcasing certifications like Six Sigma on your resume can speak volumes about your commitment to continuous learning and development. Incorporating Six Sigma into your resume narrative helps demonstrate your strategic and analytical skills, making you a strong candidate in the eyes of prospective employers.

How to Add Conference Presentations on Resume

Photo created by AllaSerebrina on Crello

On the left side of the listing, add the most important conference information, just like in other sections. Begin your presentation with the title of the talk or a forum, followed by a description of the conference. Be sure to include the year that the conference talk took place.

Additionally, consider including the month, of course, if it is relevant to the job. When looking for a way to demonstrate you’re capable of presenting on various subjects within a short period of time, you might mention how many presentations you gave over a specified time frame.

You can add a separate section on your resume and name it “Invited Presentations” or “Conference Speaking”. This might be a good section to include under the Education and Work Experience section. Putting it close to sections such as “Volunteer”, “Awards”, or “Professional Affiliations” is a smart thing to do.

Considering that resumes can be formatted in any way, you can place this section anywhere in the document. Logically, it will depend on the nature of the job you are applying to.

If public speaking is an essential part of a particular position, you might put it in the work experience section. As an alternative, if public service is a priority, the conference section could be placed under the “Volunteer” section.

Here are some additional tips on how to add conferences to resume:

• Put presentations in a separate section;
• List the most relevant events first;
• Make sure that the title of the presentation is in Italics;
• Provide the date of the conference along with the name;
• Include examples of the conference topic;
• Add related presentation publications.

Your resume is your personal marketing tool, and listing conference presentations adds a level of expertise. To take it a step further, consider using the best resume editing services to polish and refine your document. It can make a significant difference in presenting a professional, well-rounded resume that attracts potential employers.

Listing of Presentations with Related Publications

Listing all the presentations you ever attended in your resume might not be a good idea. If you are wondering how to list conferences on resume there are a few more tips you need to learn. You won’t gain many advantages from conference presentations and summits unless you’re applying to a communication-related position, and mentioning them could backfire as it can look like “resume padding”.

That being said, peer-reviewed publications published in prestigious journals provide the most value. There is no need to list them all, but rather list two or three relevant and recent papers. Thus, listing the relevant ones, and explaining briefly what role you played in each study will be enough.

Check out more useful information on listing the patents on your resume .

The topic of writing a resume always comes with questions and raises discussion. So is the question: “Can you put conferences attended on resume?”. Here are some more resources that may be useful.

Secret Tips for Including Presentations on a Resume

Here are some additional tips on how to put conferences on resume to keep in mind:

• You should only list your presentations if they are in line with the job you are applying for
• If you did not speak at any conferences or events, leave them out
• Describe any honors or awards you have received as a result of your presentations
• In the case of a co-presentation, indicate your involvement in it by adding a modifier to the title
• Make sure to include some information in your resume summary about your presentations, as a demonstration of your proficiency

How Do I Document Speaking Engagements on My CV?

Your resume should include a section that mentions your speaking engagements. If you gave a lecture, specify the topic, where and when it was held, and the size of the audience. This is the safest way of listing conference presentations on resume.

How Are Conferences Displayed on Your Resume or CV?

You should include the name and date of the speech where you participated beneath the title of your presentation. Including the year and the month is just as important.

How Do I Cite a Panel Presentation in a CV?

To properly display your panel presentation title, paper, or poster, you need to align it along the left margin. For the title, it is not recommendable to alter the font, and you don’t have to underline or use italics. Besides, you shouldn’t put anything like “paper title:” before the title of the paper.

While listing conference presentations can demonstrate your expertise, showcasing other certifications like series 7 on your resume can add another layer of value. This can help to create a compelling resume that underscores your versatility and skills, opening more doors in your career path.

It all comes down to effectively marketing yourself if you want the position or internship.

You should have a strong CV and a cover letter that showcases your qualifications, and your interest in the job. Unfortunately, many applicants include unnecessary items on their CVs and some of them are conference lists they have attended.

Most people fail to understand the importance of writing a new resume for every job posting they apply for. Customizing resume for the job post you are applying for allows you to determine whether you should include such information.

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How to list conference presentations in a resume.

Conference information typically has its own section of the resume. Whether you aspire toward an academically-oriented position or you're aiming for a more business-oriented job, showing that you have experience presenting at conferences can add something valuable to your resume. If you really want to underline a particular conference experience, you might also mention it in more detail in your cover letter.

When It's Appropriate

Listing conference presentations can add depth to your resume, but include that information carefully. If you're applying for a job in which you'll be expected to speak publicly on behalf of the company, adding information about conference presentations can be a good thing. It can also help to establish you as a known expert on a particular facet of business or academic research.

When It's Not

On the other hand, hiring managers will also be on the lookout for so-called "resume padding," a tactic recent graduates or those with little experience in a field sometimes use in an attempt to show they have more experience than they really do. The conferences you add should be ones that took place outside of your workplace or institution, and not ones that you did within your own graduate program. Likewise, don't add guest lectures you did as part of your academic course of study or in your capacity as a teaching assistant. Don't add conferences you've attended but haven't presented at. That will be construed as padding.

Ordering the Sections

Create a section of your resume titled "Invited Talks" or "Conference Speaking Engagements." Add the section under your Education and Work Experience sections, among other additional sections you might have, such as your Volunteer, Awards, or Professional Affiliations sections. Since there's no right way to format a resume, it's up to you where to place this section in terms of order -- and since your resume should be tailored to each individual job for which you apply, it can depend on the job. If public speaking is paramount to one position, you might put the section directly under your work experience section. If public service is more important, on the other hand, the conference section might go under the ''Volunteer'' section.

Formatting the Section

To format the conference listings, list the most important information on the left-hand side of the listing, as you'll do with other sections of your resume. Start with the title of your conference talk, followed by the name of the institution or conference at which you presented the information. Then include the year of the conference talk. You can also include the month of the talk, but only if it's relevant to the job. For example, if you want to show that you're capable of presenting on many different topics in a short amount of time, you might include the months that demonstrate how many presentations you gave within a six-month period.

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Select for Add ampere Conference or Seminar to Your Resume

Adding more sections to your recommence can sometimes seem confusing, does, if her mention your honors and other information it can better owner shot of getting hired . 

If you’re motivated, you’ve chances been to or will go to a conference or seminar related to our field .

Since all, it’s a great idea to head to a conference or seminar.

You get better at what you do, however seminars or conferences in a resume will impress employers . 

Up ensure them fully understand how your resume can benefit, we’ll go over:

• Where until put training attended in your resume
• How until list international is your resume
• When adding seminars and conferences exists most use

We’ll even go over how instructions and seminar attended look in a resume example. After gathering this information, you can test out the free AI-supported continuing builder to quickly create your application. 

Does My Resume Want Info on Conferences or Seminars?

There are so many web opportunities, chats about how to grow in choose field , and other benefits to participate conferences . However, many applicants ignore save part of their herkunft on their resume. 

Even yes we know that recruiters is be more interested in learning view about your skills and hands-on work adventure , adding the conferences can be helpful. 

This is especially aforementioned case for:

• Career changers
• Past graduations

Specifically, adding a forum or annual toward your resume can promote you if thou want to finds a job in any of aforementioned following industries :

• Higher education
• Engineering 
• Crafts and corporate

However, if you think it won’t be important to the your, be because brief as possible. Leeway will precious on your cv, and you only want to highlight your most essential qualifications .

See, we’ll look during what a conference either seminar can be successfully added to your document.

Adding Conference Detailed toward Will Resume

Favorite any part of thine resume, there’s a right and wrong way to include your details . You won’t need to cover each conference you’ve paid or presentation given. 

Dieser is mostly true if this is an everyday share from your job. However,  if you give a major theme address  at one of an world’s larges conferences, then save deserves to be highlighted.

When creating this section, you will need to anzeigen the following request:

• Names of the lead speakers
• Dates in the hotel
• Name of the talk
• The organizing hosting the event or the name of the event

Required example, them would write conferences over your resume like this

Smith JOULE and O’Neill LIOTHYRONINE (2021, August)  Example Presentation.  Presented at Example Conference, New York

A curriculum template will help you refill those details on with ease.

If you’re working in higher education or completing a Ph.D., it can also help to  indicate conferences you’ve attended .

This is especially the case is you’re seeking your first postdoc role or wish to show off your industry knowledge.

On the resume, this will need a  different approach  than an one detail above. Your will need to show an employer:

• The user of and conference
• The organizing body
• An years attended

For example, such should be  listed on your biography  in the following ways:

Example 1:  Example Organization Body (EOB) – 2017, 2018, 2019

Example 2:  Example Professional Conference (EPC) – August 2019

Where up Put Seminars on a Resume

When it comes at including seminars and conferences on your resume, placement is key. 

Typically, these details are superior suited for two sections: 

• Education section : If you’re adenine recent graduate or to seminars are highly relevant to your fields of study under your degree(s). How them to the education section can enhance their qualifications. 
• Dedicated section : For professionals inside roles where continuous learning is essential, making a separate section might be more impactful. This lives especially true if you’ve participated in significant dates, such as delivering a keynote your or leading a study.

Remember, the button be relevance and impact. Include seminars that add value to your profile and align with the job you’re applying for. 

Press Points

Whether you’re changing fields, want to continuously learn, or show that you is motivated, seminars can be a game changer . 

Simply remember to:

• Highlight more informational are events real seminars are important to your field
• Includes seminars and conferences in the entitled place on your resume
• Don’t forget the most important details 

When you combine these tips includes our easy-to-use tools , you’ll have little subject amazing hiring managers.

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How to List Training Received on a Resume

by Ruth Mayhew

Published on 2 Nov 2018

Making the distinction between academic credentials and training and professional development on your resume can demonstrate that you have job-specific knowledge and exposure to areas that are particularly relevant to the job you're seeking. Because your resume and application are the first proof of your qualifications, citing specialized training can separate you from other applicants.

Three Basic Resume Formats

There are three basic types of resume formats: chronological, functional and combination or hybrid. The placement of your training and professional development largely depends on the resume format you use and how relevant your training is to the job you want. Use a resume format that is most suitable for the qualifications the employer requires, or the format the employer requires for properly completed application packages.

Chronological Resume Format

A chronological resume lists your work history in reverse order from your current or most recent position to the earliest job. A description of your job duties, responsibilities and accomplishments follow your job title or position, employer and employment dates. The logical order of other qualifications on a chronological resume is:

(a) career highlights and achievements (b) academic credentials (c) job-related or professional skills (d) training and certifications.

The placement of your training and certifications could change, however, depending on how important your training is for this job.

" id="functional-resume-format " class="title"> Functional Resume Format

A functional resume describes your work history according to functional areas. For example, if you're a human resources manager, functional areas in your field might include employee relations; benefits and compensation, employee development, risk management and talent acquisition. List your career highlights according to its functional area. For example, if you created a whistle-blower program and hotline that potentially saved money the company would have spent on litigating high-profile ethics cases, include that with the description of your expertise in risk management.

After your functional area descriptions, list academic credentials, job-related skills, training and certifications. Because of the ever-changing nature of the HR profession and compliance issues within the field, you might be better served if you place the list of training and certifications above your academic credentials. This is true for other professions as well. Based on the type of training you received, you might be able to save some space by not including a separate section for job-related or professional skills.

" id="combination-resume-format " class="title"> Combination Resume Format

A combination resume contains both functional descriptions and a work history chronology. An example of a combination resume would contain a description of your functional expertise, followed by the work history chronology. The work history chronology for this type of hybrid resume doesn't contain descriptions for each job; simply list the position or job title, employer and employment dates. The descriptions in the functional section of your resume will suffice for individual job-specific descriptions. After the compact work history section, list your academic credentials, followed by training, certifications and professional development.

" id="required-training-and-certification " class="title"> Required Training and Certification

If the position you want requires specific training or certifications, list the ones you've completed right below your career objective or your resume introduction. For example, there are a number of training and certifications that may be required to demonstrate that you qualify for certain IT positions. List those training classes and the certifications you earned in reverse chronological order.

Required Academic Credentials

Likewise, if the job posting specifically requires certain academic credentials, such as an advanced or professional degree; for example, masters, doctoral, law or medical degree, place these in a prominent location on your resume. Ideally, you can list your academic credentials right below your career objective and before your work history. For job postings that require specific GPA or if you graduated with honors, include that information with each educational institution and the degree you earned. List additional training and certifications below your academic credentials section.

Training and Certification Descriptions

For descriptions of training, continuing education, certifications and professional development, list the seminar or training title, workshop sponsor and date and location.

Advanced Workshop for HR Practitioners, HR Training Institute, [insert month and year], [insert city, state]; Certification of Completion.

Cisco Certified Entry Networking Technician Training, New Horizons Computer Learning Centers, [insert dates or month and year], [insert city and state]; CCENT Certification received [insert month and year].

• Webinar Consultant

February 13

BY SØREN DRIMER PEJSTRUP

Can Webinars Be Included In My Resume? And How?

Your resumé is the reflection of your qualifications and abilities. But the most common question while preparing a resumé is, can webinars be included in resumes? Well, let’s see!

You can, and should, include online courses and webinars on your resume or CV if it’s from a reputable supplier and presenter, especially if you can show you’ve used and have had success with what you have learned .

Here’s how you can effectively include webinars on your resume:

• Dedicated Section : Create a dedicated section for professional development, continued education, or certifications. You can title it something like “Professional Development,” “Continuing Education,” or “Certifications and Training.”
• Relevance : Include webinars that are relevant to the job you’re applying for. This shows potential employers that you are committed to staying updated in your field and have taken the initiative to expand your knowledge and skills.
• Details : For each webinar, list the title of the webinar, the organization that hosted it, and the date. If the webinar included a certification or a completion certificate, mention that as well.
• Skills Acquired : If possible, briefly describe what you learned from the webinar and how it applies to the job you’re seeking. Highlight any specific skills or knowledge gained that would be beneficial to your potential employer.
• Online Profile : If space on your resume is limited, you can include a brief mention of continuous professional development and direct employers to your LinkedIn profile or an online portfolio where you have a more comprehensive list of webinars and other professional development activities.
• Customization : Customize your resume for each job application. This includes tailoring the webinars you list to match the job description and requirements as closely as possible.

By thoughtfully including webinars on your resume, you can demonstrate your commitment to learning and staying current in your field, which can be a significant advantage in many job markets.

Should I Include Webinars On My Resume?

Yes, that is the short answer!

You’re probably here because you’ve attended some great webinars and have learned a lot from them. You’re using the skills you’ve learned to develop a new project as well.

But now you are making a career move and wondering if you should or shouldn’t add these webinars to your resumés. To help you with these questions, we have got in touch with some recruiters and asked them their reactions to seeing a CV with listed webinars.

The majority of them said that it is a subjective matter. If you’re listing some random webinars from a random, unauthorized platform, it’s going to make things worse. This is because, online education is still in the growing phase, and at times listing it in your resumés can cause a big blunder.

However, if you’re listing the legit webinars on reputed platforms, then it will surely have a positive impact on the recruiter.

How Do You List a Webinar On a Resume?

Here are some tips you can follow to list a webinar on your resume :

1. Don’t Begin Your Resume With Webinar Listings

While it is true that listing webinars can help you impress the job recruiters, they shouldn’t be put on the position on your resume. This is the most common mistake made by job candidates, especially the ones with less or no experience.

If you’ve attended a webinar and you’ve learned something that can help you in your job, you can include it under a specific section of your CV.

It should be short, well-defined, and clear. For example, you can list the webinars under the section “Professional Training”.

2. It Should Be Relevant

Let’s be very honest, if you’re listing a webinar on ancient history and archaeology while applying for a post as a graphic designer, it’s going to cause a lot of distraction. Therefore, include the things that are relevant to the job you’re applying for. Selecting the right certifications and positioning them in the correct order is the most important part of designing an effective resume.

3. Ignore the Intro Sections

Keep the listings short and confined. You shouldn’t elaborate on a low-level webinar that not even relevant to the post. It will have a very negative impact on the job recruiter. It makes the impression that the candidate is less experienced and has no capabilities that are required for the job.

So, add only what you’re going to bring to the table.

4. Demonstration the Skills You’ve Learned

Online learning today has become very easy. Anyone can enroll in a course and earn a certificate right away. However, this doesn’t guarantee that you’ve actually consumed the right content and learned something. So, it is very necessary to provide evidence that you’ve put your skills into practice.

For this, list your projects or works where you’ve applied the things you have learned through your webinars.

5. Be Ready for Being Quizzed

No matter how flattering and professional your resume seems, if you fail at the interviews, it is of no use.

You should be able to answer each and every question regarding the webinars or courses you’ve listed in your resumé. The questions can be very specific, so make sure you’re well prepared for that.

Can I Put Online Courses On My CV?

As a skillful job candidate, it’s your responsibility to help the recruitment team to reach the right conclusion. For this, you have to set yourself apart from the crowd. This is where online courses can come into play. If you include relevant online courses in your CV, that’s actually going to help you. If you’re still not convinced, here are the three biggest reasons to include high-quality and relevant online courses in your CV.

1. They Can Help In Your Interview

Recruiters use the interview process as a tool to test your true skills and capabilities that can be useful for their company. At this point, you’ve to set yourself apart from the other candidates in terms of skills, knowledge, and abilities. You have to convince the employer that you’re different from the crowd sitting outside the interview room.

The good thing is, online courses are still new. Employers don’t see many online course listings in the resumés every day. Hence, by adding relevant courses, you can show your additional skills and what makes you shine among the rest.

Adding the courses will lead you to a smooth and impactful interview. This is because the interviewer will ask you questions about the courses you’ve listed. And you have the benefit of preparing these questions in advance as the majority of these questions are very predictable.

You will be asked questions such as the following :

• What pushed you to enroll in these online courses?
• What have you learned from the course?
• Where have you applied the knowledge and skills you’ve gained from the course?
• How this course is beneficial for our company?

…and so on!

You can easily frame out such questions and prepare them in advance in order to have a successful interview.

2. It Makes You Shine Among The Rest

Online courses are a great way of showcasing your extra skills. They often convey the message that you have the abilities that can help the company in several ways. Generally, what happens is, candidates, fail to convince the employer that they have the right skills they are looking for. Your online listings can act as a guide to the employer. It gives a clear insight to the recruiter about what you have done and what can you do for their benefits.

As we already mentioned, online courses can help you set yourself apart from others. It is extremely important because the competition is touching the sky and this is forcing the employers to look for candidates with hybrid skills (a combination of skills and experience).

3. It Makes A Great First Impression

When you list the relevant online courses in your CV, it makes a great impression on the employer. This is because it shows your character and your enthusiasm to learn new things. It shows that you’re a keen learner, which is itself a positive quality to have.

Not just that, it also demonstrates your other qualities such as curiosity, self-discipline, willingness to learn, etc.

Without any fresh indicator in the CV, it becomes very difficult for an employer to judge the candidates. Degrees and qualifications are not enough to measure the capabilities of a person. There are certain other things that an employer wants to make sure of, he wants to check whether or not you’ll be able to go an extra mile for the benefit of their company.

However, this will only be impactful if you’re able to justify the things you’ve listed. Otherwise, everything will get wasted in veins.

Do Webinar Certificates Have Value?

This is again the most common question asked by the job candidates, whether or not webinar certificates are worth it? Do they hold and value or not?

As we already discussed, this is a subjective question. It would be unfair to state that all the webinar certificates hold great value because honestly, that’s not the case.

Your CV or resume is the image of your qualifications and professional experience. It shows what you can and you’re willing to do for a particular job . You can definitely enhance it by adding webinars, training, and other online courses to signify your expertise and extra skills.

However, online learning still lacks a few things. It obviously doesn’t carry the same value as a degree or a traditional certification, but it still holds great value. It can help you to bolster your passion, willingness to learn, keen interest in front of the employer. In fact, these are the qualities on the basis of a candidate is judged.

Online certificates can be a great tool for candidates with little or no previous work experience, to convince the employer. The students who apply for their first job just after finishing high school can attend and attach the webinar certificates in their resume to make a great impact on the employer.

But the platforms where you’ve attended the webinars and have taken the courses is an important deciding factor.

If your webinar certificate comes from a reputed platform, it definitely holds great value over the others. Otherwise, the certificates won’t be very impactful.

The good thing is, there are numerous reputed webinar platforms that you can access for free. There are some paid ones as well, that offer high-quality content and their certificates are totally worth showcasing. The same goes with the online courses, you should enroll for the online courses on reputed platforms only. Because they not only teach you great skills but also provides a legit and powerful certificate .

Edited, Webinar Prensentations

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Remarkable Training Skills: How to Put “I Trained a Team” on My Resume

Here are the top ways to show your training skills on your resume. Find out relevant training keywords and phrases and build your resume today.

Is your resume ATS-friendly?

Drop your resume here or upload a file to find out if the skills in your resume are readable by an ATS.

What is training?

Why is training important on your resume, skills & activities that help you show remarkable training skills, training skills: key takeaways for your resume.

Training is teaching or developing in oneself or others any skills, knowledge or fitness. It has specific goals of improving one's capability, capacity, productivity, and performance. People who own the required training skill set are usually real leaders. They inspire others to become the best versions of themselves.

Almost every professional field requires specialists whose job is to share their experience with newbies. Thus, it's essential to prove to recruiters that you are a responsible individual that could manage tasks and lead people.

There are a lot of reasons why you should put training skills in your resume. Let's start with the fact that they tell a lot about you as a professional. Training a team reveals that you have all the qualities of a leader. Thus, you have a higher chance to get promoted or work on more challenging and well-paid projects in the future.

A good leader should also be a great person. People will always believe in someone who is friendly, reliable and compassionate. This fact is the reason why mentors inspire teams not only with professionalism but with attractive personalities.

Training skills also prove that you know how to communicate your ideas. They reveal that you might be an electrifying public speaker, which indicates the ability to grab attention. It also provides evidence that you could influence the masses with your opinion. This fact makes you valuable for every company.

Furthermore, training a team is also a sign that you have deep experience in a specific field. Therefore, you are a trustworthy individual that can meet expectations and reach goals.

How can you convince the recruiter that you have remarkable training skills? Let’s see the following examples.

These are the most valuable skills that indicate that you have the required training skills for any position:

• Public speaking : you should inspire and create an impact while speaking. This skill requires good communication, accessible language, and influential life philosophy. Express your beliefs in a way others would accept them and follow you.
• Organization, management & reliability : if you lead a huge team, you get used to organizing events and managing activities. Thus, the recruiter could believe in your professional skills.
• Leadership and goal-setting : being a good leader means being responsible, managing activities adequately and having a clear vision about what you do. You should resonate with the team and have a common, reasonable goal. One of the most important tasks of the leader is to unite people around a common cause.

How to demonstrate remarkable training skills on your resume:

• Explain a challenging situation while training a team in your previous experience
• Describe how you handled a conflict that occurred in your team
• Explain how you make people believe in your idea/your cause
• Provide evidence of positive feedback from your team about your leadership
• Provide examples of your accomplishments while leading a team

Remember that you should prove your training skills by showing your specific experience and results. Mentioning trivial and general facts like I trained large teams won’t work. Let's analyze the following resume snippets together.

Example 1: Experience bullet points

HR Manager applying for the role of Senior HR Manager

• • Coordinated and delivered 2 innovative programs, resulting in 40% in employee satisfaction
• • Managed 3 teams with 5 employees each in the Human Resources department
• • Trained, mentored and supervised 20 product designers
• • Administered payroll, company benefits packages and events
• • Handled interdepartmental conflicts
• • Led the recruitment process for over 80 full-time hires

This candidate has eight years of experience in this company. They proved themselves as reliable professionals that coordinated and delivered innovative programs. These results indicate SMART goal-setting and strategic thinking.

They trained employees and managed three teams, which is a clear sign of their deep experience in the field. Furthermore, the candidate was in the lead of the recruitment process and handled interdepartmental conflicts. Thus, they affirmed their professional status as leaders and mediators.

Take notes and provide evidence that you have remarkable training skills. Use action verbs that radiate confidence and professionalism. Be specific and let the numbers and results speak for you.

Example 2: Resume summary

Teacher Trainer applying for the position of Education Assistant

This employee was given such a prestigious award for a reason. They mentioned remarkable numbers describing their remarkable training skills.

Be specific and affirm your position in the industry! Do not hesitate to list examples of your training experience. Maybe you didn’t win an award, but you should definitely present the best version of yourself.

Example 3: Key achievements

Team Leader applying for the role of Assistant Manager

In this example, the candidate provides evidence that they introduced innovation, led teams successfully, and reached their goals. Their actions are supported with professionalism and strong work ethics.

Use the Achievement Section of your resume to say what you are most proud of in your professional career. Describe how your creative thinking, leadership, and diligent work changed the company's culture or performance in the market. Thus, you prove to the recruiters that you have solid experience in training teams and serious intentions toward the position they offer.

Example 4: & Life Philosophy & Passions

The Resume of an Executive Coach

The Life Philosophy Section provides a unique opportunity to separate yourself from the competition. It shows that you are an individual with a strong position in life. Recruiters might acknowledge your way of thinking and choose you as the best fit for the job.

Prove that you have remarkable training skills and employees are likely to follow you. Use an inspiring quote that perfectly describes you as a natural-born leader or manager.

The candidate mentions that one of their passions is storytelling. This statement means that they're capable of catching others' attention and guiding them towards common goals.

Use the Passions sections wisely and tell facts that serve your training skills. For example, you could write down public speaking or another form of communicating ideas. These skills present you as a mentor who knows how to speak in an accessible language and manage large teams.

• Use words wisely: use active verbs to emphasize your accomplishments and deep experience. Thus, you clarify your contribution to the company.
• Stand out as a leader: let recruiters know that you inspire your teammates with words and they will always follow you.
• Show your impact: prove that other employees believe in what you do. This way, you affirm your influence and have a chance to be promoted.
• Goals and management: Show that you have experience in managing tasks and reaching goals. Every employer wants to see results, not empty words.

About this report:

Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com.

While those skills are most commonly met on resumes, you should only use them as inspiration and customize your resume for the given job.

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When and How To List Online Courses on a Resume

Wondering if you should add online courses to your resume? This guide will tell you exactly when and how it’s worth doing.

2 years ago   •   11 min read

The appeal of online courses is simple — they’re quick, low-commitment, and often free. But are they actually useful? And more importantly, are they ever going to help you get a job?

There are many types of certifications that belong — and don’t belong — on a resume. Obviously, significant qualifications like degrees or mandatory professional accreditations should be listed, but what about short courses you can take fully online?

Do online courses belong on your resume?

The short answer is: It depends .

The longer answer is, there are a few things you should consider when listing an online course on your resume, like:

• Is it relevant to the job you’re applying for?
• Does it demonstrate key skills?
• Is it from a reputable source?
• How senior are you?

We'll discuss when to list online courses on your resume — and when to leave them off — in more detail below. First, let's take a look at how to list online courses on your resume.

Listing online courses on your resume: A step by step guide

• Focus on relevant courses. If you've completed multiple online courses, choose 1-2 that are most relevant to the specific job you're applying for.
• Choose where to list them. Online courses can be listed in your education, certifications, projects, or other section — more on that below.
• List the name of the course.
• Include the name of the provider.
• Specify the date you completed the qualification.
• Include 1-3 accomplishments or key learnings in bullet points (optional).

Here it is in practice:

Examples of listing online courses in your resume

Here are some examples of the most effective ways to list online courses on a resume, as used by successful job seekers and verified by recruiters.

In your education section

List entries in this section chronologically, with the most recent qualification first. If your education section is the most relevant part of your resume (for example, if you’re a recent graduate or are changing careers), pin it at the top of your resume above your work experience .

EDUCATION & QUALIFICATIONS ABC Institute , Online SQL for Developers certificate, February 2021

When: If you’ve taken an online course recently — or if it’s particularly relevant or well-known and you want to emphasize it — you can include it in your education section.

More information: The must-haves when writing your education on your resume

As a separate online course section

Typically, you won’t want to dedicate too much resume space to your online course, as most of them can be covered in a couple of lines.

The exception to this is if you have multiple online courses or certifications that are all particularly relevant to the job. In that case, you can create a separate section for your online courses to help them stand out.

CERTIFICATIONS - Cisco - CCNA - SQL for Developers certificate from ABC Institute (2016)

When: This is a good idea for career changers who want to emphasize recent educational experience in a new field.

Only do this if it genuinely adds value to your resume — if you’re considering adding a certifications section to list a bunch of very short courses or to include qualifications in an unrelated area, it’s better to leave those off instead.

More information: How to list certifications on a resume

In a projects section

Projects give you a chance to include a few relevant accomplishments and demonstrate how you’ve used those skills in action. List the project name, your specific role, and 1-3 bullet points. If possible, make sure you also include a portfolio or GitHub link so recruiters can see examples of your work for themselves.

PROJECTS Project Name | Developer , Feb 2021 GitHub link: [link] - Designed the overall architecture of the editor using React.JS, with XYZ collaboration - Set up multiple authentication methods, including Google OAuth, magic link and Shibboleth SSO

When: If your online course included substantial project experience, or if you lack more relevant paid work experience.

More information: How to list projects on a resume

In an additional section

Online courses in an additional section should be listed on a single line with a clear subheading: something simple like 'Online Courses' or 'Certifications' will tell a recruiter exactly what the section consists of. If it adds credibility, make sure to specify where you completed the course or who the provider was.

ADDITIONAL Certifications & Training: Online Course in Management (Coursera), Passed Resume Worded Examinations

When: An ‘additional’ or ‘other’ section at the bottom of your resume is ideal for things that don’t merit their own sections, or if you’re running low on space. This could include online courses that aren’t required but demonstrate relevant skills, or that are relevant but not noteworthy enough to include in a more prominent section.

More information: Including skills and additional information on a resume

If you’re not sure if you’ve listed your online courses the right way, upload it to the tool below — it’ll scan your resume and give you detailed feedback and suggestions on how to improve your resume sections.

The best online courses to list on your resume

The best online courses to list on your resume are ones from reputable providers. Here are some of the best ones + examples of how (and when) to include them on your resume.

How to put Udacity on a resume

Should you mention a Udacity degree on your resume? Udacity offers "nanodegrees" that, despite their length, are well-regarded in professional circles. Udacity have gained a reputation for offering strong courses, partnering with reputable businesses, and requiring stronger effort to pass than similar online courses, which makes them a good option for picking up a new skill.

To list a Udacity degree on your resume, you have a few options:

• List it in your education section
• Put it in a separate certifications section
• Include Udacity in your resume projects section

Putting a Udemy certificate on a resume

Unlike other online course providers, Udemy doesn't grade students or require tests to pass. That doesn't mean you can't include a Udemy completion on your resume — just make sure it adds value before you do.

Putting an eCornell certificate on a resume

If you have an online certificate from a reputable institution like Cornell, it's worth highlighting that on your resume. Be sure to specify that you hold a certificate, not a full degree — listing it in a Certifications or Additional Information section rather than your Education section can help make this clear.

Putting a Lynda certificate on a resume

Getting a Lynda certificate with LinkedIn Learning can be a great way to boost an existing skill or change course with a new one. Like any unaccredited online course, it's important to back up your learning with other qualifications, projects, or professional experience.

Putting a Coursera certificate on a resume

Coursera offers a wide range of certificate and other courses, which means it pays to be specific about which one you took. Be sure to note if it you completed a full certificate, the name of the program, and the specific provider — keeping in mind that some are more reputable than others.

How to add a Google Data Analytics Certificate to a resume

A Google Data Analytics certificate on its own isn't going to be enough to convince a recruiter you have the skills they're looking for. So why include it? Because it's one piece of the puzzle — when included alongside technical skills, projects, and other relevant qualifications.

Related : What You Need to Know About Google Career Certificates (and The Best Ones for Your Resume)

Putting a HarvardX certificate on resume

Like eCornell, HarvardX is Harvard University's online offering. The platform offers over 140 courses ranging from single subjects to full professional courses.

Putting an EdX certificate on a resume

EdX is also a Harvard initiative, co-created with MIT. EdX offers accredited online courses from universities across the United States and is highly regarded as a provider of top-quality academic content — you can even complete a full degree program online or use EdX courses to transfer with academic credit.

When to list online courses on your resume

Here are a few situations where listing an online course can be worth it:

If it’s required for the job

Anything listed in the job description should be addressed on your resume. If a specific qualification is mentioned in the job ad — either as a minimum requirement or as a ‘nice to have’ — you should list it on your resume. These must-haves are often set as filters on ATS software, which means that if you leave them off, you risk having your resume sent straight to the ‘no’ pile before it even reaches a recruiter’s desk.

If it adds credibility

Not all online courses are created equal. Certified courses are generally held in higher regard than non-certified courses, and a six-week online course from an accredited institution looks far more impressive than a four-hour Zoom workshop. You can increase the credibility of online courses by opting for a verified certificate or completing a project that puts the skills you learned into practice.

If you’re changing careers

When you’re looking to break into a new role or industry, either as a recent grad or a career changer , your education takes on an extra layer of importance.

Not only can taking an online course help you develop some of the basic skills you’ll need for the new position, but listing it on your resume is a good way to show that you have the skills required for the job and include the keywords necessary to get past Applicant Tracking Systems (ATS).

When to leave your online course off your resume

So, when shouldn’t you list an online course on your resume? Here are some general principles to keep in mind:

Keep very short courses off your resume

On the flip side, any course that only takes a very short time to complete (less than a few days or so) usually won’t be significant enough to include on your resume. In general, aim to include no more than 1-2 certifications — listing every single workshop or conference you’ve ever attended will only waste valuable resume space and dilute the impact of any genuinely relevant certifications.

Only list relevant online courses

This is the basic litmus test for everything on your resume: Is it relevant to the specific job you’re applying for? It doesn’t matter how impressive the qualification, if it has nothing to do with the role or industry you’re targeting, it’s better to leave it off.

Experience trumps qualifications

If you're a senior-level candidate or have at 8+ years of experience in your field, it's often a good idea to leave off short online courses from your resume, unless they're clearly credited, like an Executive MBA or similar. Most hiring managers only will focus on your formal work experience on a resume when you're at the senior level, and education, extra-curricular and online courses are much less important.

Reputation matters

Avoid notoriously unreliable institutions, which can do more harm to your candidacy than good. A lot of online for-profit colleges (like the University of Phoenix) have such bad reputations that it may be worth leaving those qualifications off your resume entirely, unless you can’t avoid it.

How can I find online courses?

Want to include online courses on your resume but aren’t sure where to find them? Here are some good places to start looking:

Check the job description

This is oft-repeated advice, but that’s because the job posting itself is almost always the best place to start when building your resume. If the ad mentions a specific certification candidates should have, it may be worth your while to pursue it as an online course — that way you don't need to take time off work.

Target specific skills

If you know what skills you need to brush up on, try searching for online courses that target those areas. If you aren’t sure, use the skills and keywords tool below to find the right skills based on your desired industry or job title.

Ask your network

The best way to know what qualifications are actually useful is to ask people with experience in similar roles. Ask your existing network, search LinkedIn or alumni databases for potential contacts, and ask for informational interviews with people who can help steer you in the right direction.

Ask them if an online course in the field is worth doing, and if there are any reputable ones they recommend. People who work in the industry will be more in-the-know about the right online courses to do and which ones are respected.

Choose a legitimate provider

The more well-known a course or institution, the better. Here is a (non-exhaustive) list of reputable online course providers:

• CodeAcademy
• FutureLearn
• LinkedIn Learning
• Google Analytics Academy

Spread the word

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Conference Resume Sample

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Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Supports the guest experience for learners, IFL employees and non-IFL BMO employees, ensuring all hospitality, technology and learning materials are properly deployed to high IFL standards
• Monitors and maintains the value of IFL assets
• Recommends ways to improve effectiveness and efficiencies of premises efforts
• Develops and implements new procedures to meet evolving requirements in a fast paced environment
• Fluency in (business) English and Dutch
• Professional and polite telephone manners
• Education level MBO/HBO
• Proactively oversees business use and monitors adoption of Conference Room Technology services to identify new or emerging customer needs consistent with the service’s current and future support of IT services and processes
• Accountable for assigned calls/bridges, answering questions about conferencing, troubleshooting, and escalating when necessary while providing excellent customer services
• Reports to Lead Conference Attendant
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Reports to Conference Services Manager
• Position requires a strong customer service focus, strong communication skillsand a positive attitude
• Oversees the daily activities of CSA/Meeting Set-up team
• Ensures the clients requirements and standards have been met, if not exceeded
• Understands IT Services and its forward strategy for collaboration services and strategic enhancements to identify best practices and show value as service owner with senior business partners, the vendor and EY’s key clients
• Resourceful, self-motivated, enthusiastic and friendly individual who’s comfortable working and communicating knowledgeably with independent business owners (LPL clientele) and LPL senior executives
• Directs the development, training, and mentoring of employees
• Develops and manages hourly employees
• Adheres to Equal Employment Opportunity and Affirmative Action policies
• Previous leadership experience within luxury market, in similar role, required
• Processing the help request before and during the conference calls on multiple platforms

Professional Skills

• Demonstrate excellent writing and editing skills
• Strong communication skills and strong attention to detail
• Demonstrates excellent communication and interpersonal skills, both written and verbalRig
• Excellent communication, problem-solving, and organization skills
• Demonstrated effective leadership and team-building skills
• Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels
• Make sure developers have a great experience while learning the skills needed to advance their careers and delight Amazon’s customers

How to write Conference Resume

Conference role is responsible for interpersonal, computer, customer, microsoft, organizational, english, leadership, design, software, basic. To write great resume for conference job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Conference Resume

The section contact information is important in your conference resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Conference Resume

The section work experience is an essential part of your conference resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous conference responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Conference resume experience can include:

• Working experience dealingwith public effectively and courteously
• Demonstrated experience leading team efforts in a fast-paced, complex environment with multiple projects, tight deadlines, and shifting priorities
• Excellent command of the English language and outstanding business communication skills; verbal and written
• Demonstrated ability to work effectively with a diverse population
• Exhibits strong procedural and architectural documentation skills
• Strong computer skills, MS Office, especially Excel and Access

Education on a Conference Resume

Make sure to make education a priority on your conference resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Conference Resume

When listing skills on your conference resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical conference skills:

• Demonstrated effective verbal, written and interpersonal communication skills necessary to effectively explain, present, direct, negotiate and influence others
• Good verbal communication skills, word processor/computer skills experience
• Customer Service Skills to effectively interact with all customers/vendors/employees
• Demonstrated ability to coordinate multiple projects, prioritize work to maximize productivity and respond effectively to change
• Intermediate or better computer skills; working knowledge of Word/Excel/Outlook, previous experience with purchasing systems and Time and Labor
• Skill in communicating effectively, orally and in writing

List of Typical Experience For a Conference Resume

Experience for conference center coordinator resume.

• Previous guest services experience and interpersonal skills
• Good interpersonal skills required to work with group leaders, conference delegates, and department managers
• Responsible for ensuring the student-athlete experience is enhanced through programming, goods and services
• Prior experience with computer programs
• Previous experience in Banquets, Food & Beverage, Front Office or Guest Services strongly desired
• Exceptional customer service skills with a passion for hospitality
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook)
• Communicates effectively with guests, employees, and management
• ·Exceptional organizational & customer service skills

Experience For Conference Concierge Resume

• ·Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Previous experience with purchasing, receiving, payroll, schedule writing, and menu development
• Ensures tables and seating and audio visual and computer equipment is placed and operated according to established standards
• Ideally, experience working and negotiating with speaker agencies
• Computer experience required. The ability to type 45-50 WPM. Knowledge of meeting scheduling software is preferable
• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction

Experience For Conference Porter Resume

• Experience in event planning, project management, hospitality, event planning or related field
• Experience in teaching the MEHP fellows and/or in working with them
• A strong sense of emerging trends and issues that would frame conference agendas
• Ensure proper equipment is in good working order (I.E., phones, AV equipment, IT equipment
• Maintains effective customer relations with individuals utilizing the conference center, visitors inside the conference center, employees and co-workers
• Develop effective communication with Guests, Conference Services Attendants, Conference Floor Manager and all levels of management in other departments
• Performs employee evaluations and develops effective key result areas
• Negotiate and contract with outside vendors to supply goods and services beyond that which the Center can provide
• Develop effective communication with Guests, Conference Setup Attendants, Conference Floor Manager and all levels of management in other departments

Experience For Conference Planning Shift Supervisor Resume

• Operate transportation for pickup and drop off of guests
• To provide an excellent standard of client service
• Demonstrated ability to successfully multi-task and troubleshoot basic technical issues
• Video Conferencing infrastructure experience managing and deploying Cisco Codians, VCS Control, VCS Express, TMS, TPS, TCS
• Experience in event/meeting planning

Experience For Consultant on National Evaluation Capacities Conference Support Resume

• Qualifications or specialized knowledge and/or experience required
• Demonstrated ability to ability to work as part of a team in a multi-cultural environment
• Quickly reprioritize when necessary
• Organize and prioritize daily tasks
• Operate a computer, Fax Machine, copy machine, scanner, and phone
• Two years’ experience as a receptionist or conference/event coordinator in a corporate finance or hospitality industry

Experience For Conference Worker Resume

• Excellent computer software knowledge of Microsoft Office, Delphi, and property related PMS system
• Skill and interest in contemporary conference best practices and public relations desirable
• Demonstrated ability to handle high volume of detail work with accuracy
• Demonstrated ability to handle multiple projects or tasks simultaneously
• Previous conference center experience
• Experienced user of Microsoft Office products (Word, Excel, Outlook) required
• Have a strong command of Spanish and/or Portuguese
• Experience with access control procedures and security policies
• Maintaining the Corporation’s Governing Documents including sport codes, operating procedures, bylaws and statement of policy,

Experience For Conference Center Associate Resume

• Receiving purchase orders, Counting and processing monthly inventory, balancing accruals
• Monitoring and executing a proactive communication strategy on social media, including Twitter, Facebook, Foursquare, Trip Advisor from a hotel perspective
• Being flexible with availability, rostered shifts are across a 7 day working week, especially evening shifts
• Working directly with speakers to assist with travel plans, hotel arrangements, and gathering required CME forms
• Assisting with the design and distribution of the marketing pieces as well as design and maintenance of the event websites
• Creating and managing event budgets
• Contacting and coordinating with exhibitors
• Creating and distributing evaluations for events
• Walking and pushing 30 pound refresh cart to specific rooms on upper and lower floors

Experience For Conference Specialist Resume

• Learning and comprehending
• Working knowledge of Microsoft Office including Word, Excel and database management
• Understanding of adult education principles and their application to educational planning and evaluation
• Booking/servicing sport/social groups to the hotel
• Handling catering needs for daily events as well as special events
• Answering telephone calls and maintaining an accurate calendar of events
• Updating and maintaining the outlook calendar for conference room bookings and follow-up with end user to confirm meetings
• Training, development, coaching and performance management of team members
• Purchasing and procurement of food for $1,000,000+ in annual purchasing

Experience For Sales & Marketing Catering & Conference Sales Executive Resume

• Making sure seminar materials are in the meeting room and unpacked
• Coordinating the event details with the venue pre-conference
• Assisting with hotel contract negotiations
• Creating welcome emails for participants, exhibitors, and speakers
• Designing welcome packets for participants and speakers
• Cultivating audience communities around social media platforms and LinkedIn user’s group
• Working knowledge of the setup and operation of appliances for assisting with installation and setting up for display
• Ensuring the clients requirements and standards have been met, if not exceeded

Experience For Conference Room Scheduler Resume

• Videoconferencing and Telepresence i.e. Cisco, Tandberg and Polycom
• Drafting of the final “Conference Report”
• Working knowledge of hotel space management, i.e. Delphi
• Working knowledge of Microsoft Office 2000 or XP
• Working knowledge of computer software to include MS Office and hospitality products
• Working knowledge of current technologies related to audio/video systems installation and implementation
• Ensuring a seamless coordination of room and event bookings and communication with all relevant departments
• Optimizing occupancy and revenue through assessment of event requests and control of conference rooms and room occupancy

List of Typical Skills For a Conference Resume

Skills for conference center coordinator resume.

• Utilize excellent communication, interpersonal and organizational skills
• Demonstrated process improvement, project management, and/or group facilitation skills
• Excellent communication skills, customer service, time management and computer proficiency
• Have good organizational and budget management skills
• Possession of excellent organizational, customer service, and time management skills
• Proven relationship management, and customer service skills
• Demonstrated experience in strategic planning and fiscal management, marketing and promotional activities
• Experience working in a Corporate HQ, Marketing environment, or equivalent hospitality experience

Skills For Conference Concierge Resume

• Interact effectively with guests and resolve guest issues as needed, including guest incident reporting if applicable
• To effectively resolve internal and external customer queries, escalating where appropriate
• To effectively resolve customer and supplier queries, escalating where appropriate
• Evidence of interaction and consultative experience in dealing with C suite executives
• Excellent problem solving and good judgment
• IT skills, (MS Office & Delphi)
• Interact effectively and efficiently with a variety of StratEx’s customers, vendors, and subcontractors
• Outstanding customer service, communication and people skills, and the ability to interface with personnel at all levels
• Demonstrate proficiency in EY specific tools and strong computer competency in Microsoft Office, Internet Explorer, Outlook and Lync

Skills For Conference Porter Resume

• Superior communication skills, articulate, well-spoken
• Necessary computer skills(EMS,Excel, Word and Outlook)
• Possess computer literacy skills in Windows, Microsoft Office, and e-mail
• Write and speak clearly to effectively communicate with all levels of staff and guests of various religious, cultural, and professional backgrounds
• Communicate and listen effectively with department staff and other departments
• Uses good judgment from experience to regulate the requests of customers in order to comply with Nigh University Center policies
• Editing and writing experience

Skills For Conference Planning Shift Supervisor Resume

• Experience with filing and organizing contracts and event schedules
• Previous experience in event planning or catering
• Experience coordinating administrative and operational work activities and multi-faceted internal processes in functional area often with conflicting deadlines
• Experience and demonstrable knowledge of industry standard mixing boards, cameras and lighting techniques
• Experience in providing counsel to management and leading meetings is desired
• Experience with event planning in an academic setting

Skills For Consultant on National Evaluation Capacities Conference Support Resume

• Demonstrated knowledge in event planning, scheduling, and on-site event management
• Check all meeting rooms one hour prior to meeting start time to ensure they are set to the BEO
• Personally thank each group leader, host and/or instructor just prior to departure. Collect all pending paperwork and/or dates for rebooking for Group Sales
• Good commercial understanding & sales attitude
• A five year combination of education, training, or professional experience in special events and venue management or a related field,
• Experience working in a hotel environment
• Experience in managing projects, either directly or indirectly, in a matrix environment

Skills For Conference Worker Resume

• Exhibited experience and proficiency with digital content and management tools and user behavior metrics reporting and analysis tools
• Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements
• Experience representing management to diverse internal and external contacts
• Experience coordinating conferences, workshops and events of a technical nature
• ·Experience acting as operational liaison for group activities and functions
• 5 – 10 years experience in video conferencing operations support
• 3 – 5 years audio visual experience, including control systems
• Demonstrated understanding of the recreation, tourism, hotel and resort management industries
• Experience in conference and/or event sales and marketing

Skills For Conference Center Associate Resume

• Experience serving in an on-call capacity
• Within 6 months from date of hire, show evidence of completion and successfully passing an online Medical Terminology course from an accredited institution
• Experience in a live broadcasting environment
• A strong working knowledge of the University of Florida, State University System and government agencies
• Demonstrated knowledge of event planning and on-site event management
• Have previous event planning and administrative experience, preferably in higher education
• Experience with managing conferences and meetings
• Experience with event management scheduling
• Experience of working in the Hotel, Travel and or Events industry, would be desirable

Skills For Conference Specialist Resume

• Proven ability to provide operational support and maintenance of video conference and distributed-learning systems and voice/data/computer equipment
• Professional experience in conference and event planning
• Demonstrated expertise in executing high profile meetings and events with senior executive participation
• Quality check all meeting spaces prior to group arrival
• Operate carpet cleaning equipment

Skills For Sales & Marketing Catering & Conference Sales Executive Resume

• Previous experience (1-2 years) in administrative/executive assistant roles
• Demonstrates an active commitment to diversity and inclusion
• Provide excellent customer service to students, instructors, and internal customers
• Two years experience in a client/customer service oriented environment
• Develop strong relationships with both internal and external customers
• Experience building positive, collaborative relationships with clients while maintaining compliance with departmental policies and procedures

Skills For Conference Room Scheduler Resume

• Performs minor maintenance of conference room equipment requiring good dexterity with tools and cordless equipment
• Previous service experience within luxury market, in similar role, required
• Build and maintain a good relationship with clients
• Display good time management and the ability to follow a rigid schedule of refreshes and room turns assigned by the Conference Floor Supervisor
• Previous work experience and/or hospitality courses
• Reading, writing, speaking, hearing, standing, bending, sitting
• Cleaning and wiping off tables and working with various cleaning chemicals

List of Typical Responsibilities For a Conference Resume

Responsibilities for conference center coordinator resume.

• Excellent communication and customer service skills with the ability to manage multiple projects while working independently and in a team environment
• Effectively manage and prioritize time while multitasking
• Confident and responsible with good communication skills
• Proven job skills in a detail-oriented position
• Effectively determine which facilities best suit the needs for the event and presenting the facility on a regular basis to our customer
• Leadership skills and ability to work well in a team environment
• Sales and/or marketing/communications experience
• Experience coordinating conferences and/or events on a college campus
• Experience supporting A/V presentation /classroom technologies in a higher education environment is highly desirable.

Responsibilities For Conference Concierge Resume

• Proven abilities in the coordination and scheduling of events and related functions
• Culinary work experience
• Kitchen supervisory experience
• Support and operate the equipment needed for Conference Secure Information System (SVTC, Computer PC, CODEC, etc.)
• Ensure all Conference Organisers receive a warm welcome & excellent service
• Relevant conference, tradeshow, or event professional work experience
• Relevant digital content engagement management experience, with additional expertise in web analytics
• Development working relations and maintain good communication with all stakeholders
• Demonstrated fluency in English and/or other specified language (e.g.,

Responsibilities For Conference Porter Resume

• Demonstrated ability to stay current with industry technical/organizational trends, products, services, and best practices
• Excellent knowledge of English and Turkish
• Demonstrated ability to influence at all levels of management through clear, informed and logical discussions and/or presentations
• Experience of working in the Agency, Hotel, Travel and or Events industry
• Computer literacy required, preferably with Microsoft Office experience
• 18-36 administrative experience

Responsibilities For Conference Planning Shift Supervisor Resume

• Experience in Program Coordination Required
• Work unsupervised and with good time management
• Demonstrate respect in interactions; Honesty and Integrity
• Previous experience in healthcare and/or hospitality field
• Assisting with ongoing HRL projects such as inventory, room inspections, creating decorations, compiling packets for staff training
• Assisting with preparing buildings for fall opening
• Specialising in setting up / turning over conference rooms to a high standard promptly and accurately, to the specifications described on function sheets

Responsibilities For Consultant on National Evaluation Capacities Conference Support Resume

• Setting up and retrieving tables, chairs equipment ect. Storage of equipment
• Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain
• Repackaging all seminar materials to be shipped back
• Registering seminar attendees
• Setting-up course packets and student information boards
• Managing physical set-up and break-down of classes
• Allocating set-up and use of audio-visual and computer equipment

Responsibilities For Conference Worker Resume

• Coordinate and supervise personnel regarding merchandising, quality and cost control, labour, scheduling, staffing and training
• Responsible for investigating and resolving or client request/issues during meeting
• Flexibility of availability, including meeting and greeting clients outside regular business hours when required
• To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer requests
• Empties trash receptacles, cleaning and sanitizing according to prescribed standards

Responsibilities For Conference Center Associate Resume

• Manage participants’ lists including tracking payments and confirmations, for both the pre-Conference training workshops and the Conference
• Set up of stage lighting with advanced understanding of production lighting techniques
• Supervision of summer conference staff including timely recruitment, hiring and training
• Develop timely schedule for housekeeping department for cleaning and preparing residence halls
• Coordinates all resources needs such as dining services, technology support, transportation scheduling, security, parking services, room locks and unlocks
• Plan conference group details (including agenda, audio visual, meeting room set ups, menu selections, lodging information, among others)
• Cross-trains into other areas such as project cleaning in housekeeping and catering services in dietary

Responsibilities For Conference Specialist Resume

• Understands and utilizes the scheduling software for viewing and printing room reservations and set-ups
• This includes but is not limited to; trash pickup, wiping down tables, taking down flipcharts, and cleaning whiteboards
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),
• Deep understanding of the business and branding of high-profile conferences, in the US and globally
• Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments
• Liaises with Oliver and Bonacini on coordinating and booking banquet only function events
• Assist Conference floor staff in set up, tear down and refreshing of meeting rooms

Responsibilities For Sales & Marketing Catering & Conference Sales Executive Resume

• Track all parking coupons to ensure accurate billing
• Maintain uniform and grooming standards as outlined in the employee handbook and departmental training
• Post guest business related charges daily and coordinating delivery to accounting , group coordinator, night audit, Director
• Performs various management analyses and create a framework for other on-going monitoring activities (Customers, Vendors, & Strategic Sales efforts)
• Maintains GDC’s relevancy via keeping and enhancing vibrant relationships with the event’s attendees, content providers and sponsors
• Manage on-site registration and preparation including material preparation and staffing
• Obtain meeting request orders, book meeting rooms and send confirmations to clients
• Accountable for managing inventory of catering supplies
• Work with multimedia team for meeting all meeting needs

Responsibilities For Conference Room Scheduler Resume

• On site primary resource for establishing camera placement, color, audio balancing and stage production management
• Coordinates dining set-ups, times, meal choices, and meal counts with Dining Services
• Consults with scheduling specialists on the coordination of resources and spaces and 25Live programming
• Assists in scheduling efforts during high traffic periods as needed
• Complete a post meeting summary report to aid in the planning of future meetings
• Sets up of catering service according to client/customer requests and banquet event orders

Related to Conference Resume Samples

Conference manager resume sample, conference planner resume sample, conference producer resume sample, talent relations resume sample, regulatory office resume sample, regulatory risk resume sample, resume builder.

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Training Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the training job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Makes recommendations to Human Resources team and senior managers regarding training and development solutions
• Manage and lead major projects including developing the Store Management Operations guide
• Other management responsibilities as determined by Client or District Manager
• You will engage with Tech OpRisk global teams to collate and create various reports and updates for the management and supporting ad-hoc awareness requests
• Recommend and assist with implementation of process improvements to Corporate Investment Services Division
• Assist others with development of training materials, support documentation, including job aids that support process/functional communication and learning
• Execute and manage Knowledge Transfer during transitions
• Maintaining Instructor training and checking records, ensuring Boeing Flight Services and CAAC qualifications are maintained current as per the ATOM
• Acts on behalf of the Manager Quality Assurance (MQA) in his absence
• Reviewing the training and checking plan and recommending any changes as necessary to ensure proper operation
• Ensuring that simulator maintenance procedures provide conformance with the approved training program curriculum items
• 5%:Perform regular benchmark of industry practices and keep senior Operations leadership informed of trends
• 10%:Develop relevant metrics to assure the training system operates in a state of compliance and productivity and report on status of training programs and deployment of strategy and action plans
• Liaison with CAAC on operational and training and checking matters
• Training will focus on detailed descriptions and explanations of production quality, materials, places of origin, and overall inspiration
• Answer user questions that occur from the result of training; Builds strong relationships with employees
• Lead strategic development of all training and education materials, programs and initiatives, including training videos, service and sales directives, new-hire orientation programs, educator/leaders’ guides, and business-building strategies
• Work closely with Store Managers and Training Managers on a regular basis to ensure the proper implementation of product knowledge, service/selling techniques and community-building strategies
• Ensure a continuous improvement environment is in place to improve the performance of the sales team so they are well positioned to meet current and future goals. Key aspects include leading efforts to improve customer targeting, optimal utilization of sales tools like Salesforce.com, effectively presenting Hill-Rom’s value proposition, and ensuring our reps can effectively grow the business with current and prospect customers
• Platform the strategic priorities of the NLT in staff training and development, to ensure these priorities are valued, owned, and practiced by all Navigator staff
• Passion for educating and developing people
• Is highly organized with great attention to detail and follow through
• Excellent client relationship skills and proven ability to form strong relationships within a user base
• Strong analytical ability
• Good computer knowledge
• Ability to problem solve- and work collaboratively with a strong solution driven mind-set
• Ability to come up to speed quickly on new applications
• Ability to effectively articulate the transfer of knowledge to others in written and verbal form
• Strong PC skills
• Excellent English verbal and writing skills with an emphasis on training documentation and marketing communications
• Ability to multi-task

15 Training resume templates

Read our complete resume writing guides

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• Work with the leaddeveloper to develop eLearning courses or products that meet the training needs and requirements of clients and stakeholders across BSA/AML, Sanctions and Anti-Corruption areas
• Manage the full UAT process ensuring that the courses are tested completely and all issues reported resolved before the release of the course
• Point person for specific requests received from the lines of business supported
• Administrative duties related to training governance responsibilities such as taking minutes at Committee meetings, organizing and maintaining files and documents provided for audits/exams and team initiatives
• Interface with the training contacts across all reporting lines
• Update and offer changes to websites / databases as required
• High School/College degree or equivalent job experience
• Foundation to intermediate knowledge level of anti-money laundering, anti-terrorist financing topics, terms and applicability across LOBs
• Strong knowledge and experience with MS Office suite of software products, Word, Excel, Outlook and PowerPoint
• Working knowledge of SCORM/508, Dreamweaver, Captivate, HTML, DHTML, XHTML, Java Script
• Familiar with SharePoint, Livelink and Pathlore

Mgr, Tech Services Training Resume Examples & Samples

• Manages the integration of the Reliability Centered Maintenance training requirements through PQS trainers for attraction specific requirements to include PQS, downtime and recovery processes by analyzing performance gaps, plans for future improvements in performance, designs and develops learning solutions to close performance gaps, partners with the attractions teams when identifying the opportunity and the solution, oversees implementation of the solution, monitors the change, and evaluates and communicates the results
• Directs Tech Services Trainers while designing and developmenting programs that supports the Reliability Centered Maintenance initiatives in support of the department’s training plan and objectives
• Manages the Ride & Show Apprentice program in collaberation with Learning & Development. Schedules the apprentices OJT training working closely with area supervsiors. Tracks attendance for the apprentices through Kronos, adding payable time for technical training classes
• Responsible for overseeing the complete writing and maintaining all PQS manuals for Ride & Show. Ensures ride recovery and PQS training materials are updated, relevant and support current Standard Operating Procedures. Incorporates measurement and assessment tools to support all training
• Manages development and activities of direct reports. Manages the trainer development process (selection criteria, skill development/evaluation) for the PQS Trainer team
• Manages the administration and tracking of all PQS materials, records and classes required and received
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities

Product Training Specialist Resume Examples & Samples

• Execute Training Support Model to internal and external clients, entailing Technical Sales Support; Consultative Training; Critical Consulting; and Soft Skills Training
• Responsible for training Global Commercial Card clients and employees on all product offerings including Commercial Card industry best practices and issue remediation solutions
• Accountable for training Global Commercial Card Products via on-site and virtual delivery to both external clients and internal customers and partners
• Mastery of all training curriculum by delivering all required material in a consistent yet effective manner
• Responsible for managing training projects from creation through delivery with on-going check points to determine future needs
• Utilize standard collateral management practices to ensure accuracy and integrity of all content and materials
• Develop new training initiatives for internal and external clients based on the goals and objectives of the GCC organization
• Support innovative tool development such as e-learning, webinars, etc
• Superior interpersonal, oral and written communication skills
• Strong facilitation skills and ability to deliver programs and present to all audiences
• Experience training internal and external customers
• Strong knowledge of adult learning theory and facilitation technique
• Client focused orientation: excellent client management/relationship management skills
• Ability to uncover needs, gaps or opportunities through critical listening and observation, with the ability to propose and drive creative solutions for future project delivery
• Strong, innovative problem solver
• Analytical thinking/decision making ability to realize greatest results
• Track record of collaboration across multiple stakeholders/ teams
• Excellent partnering skills yet can work independently
• Resilience in a constantly changing environment: flexible & adaptable
• At least 3 years experience in Training within a Financial Services environment
• Bachelor's Degree required or equivalent work experience
• 3+ years Commercial Card Service experience
• 3+ years experience preparing oral and written communications

AML Transaction Monitoring Standards & Training Global Progam Manager Resume Examples & Samples

• 6 years of Operations experience
• 4 years project management experience
• 2 years in Compliance-related activity functioning as a subject matter expert
• 2 years of exposure to global/regional Compliance operations
• 2 years of experience defining and/or implementing policies and procedures
• Substantial knowledge of AML typologies, Compliance, financial services, and retail and investment banking products and services
• Experience of deploying risk mitigation, process improvement, and strategic communications
• Familiarity with basic mathematical and statistical approaches to metrics
• Relationship management skills, with the ability to handle conflict and negotiations

Gcg-head of Wealth Management Advisory & Training Resume Examples & Samples

• Minimum: Bachelor's degree in finance, accounting or economics
• CFA, CFP, MBA, MSc preferred
• Analytical and detailed, possessing excellent Bloomberg/Reuters, MS Excel and Powerpoint skills
• Result oriented, with a passion for investment/financial markets
• Adaptable, independent self starter but strong team player
• Minimum 8 years of experience in wealth management, in a sales, research or product management role
• Articulate - possess excellent written, oral communication and presentation skills in English. Proficiency in another Asian language will be a plus
• Strong working knowledge of traditional asset classes - fixed income, equity, money market, commodities as well as in-depth knowledge of retail deposits/treasury/investment products. Knowledge in alternatives (hedge funds, private equity, real estate etc) will be preferred

Gcg-operations & Controls Officer, Training Resume Examples & Samples

• Responsible for theplanning, implementation & adherence of trainings across Consumer bankingunits for new hires and existing staff
• Track and ensure timelycompletion of certifications/re-certifications, mandatory online &classroom trainings, and the number of training hours to ensure the businessmeets the industry requirements
• Perform regularcommunication to consumer bank platform
• Organising presentationslides, updating registers and MIS for respective consumer unit
• Liaising with new hires andexisting staff on training programs
• Business related experience
• Strong competency in Microsoft Office applications
• Self-starter – positive, energetic and able to prioritize and act upon theimportant issues whilst keeping communication channels open to relevantstakeholders
• Highly organized and able to deliver against firm timelines
• Ability to positively influence and motivate others
• Collaborativeteam player

Business Analyst Lead-technology Training Resume Examples & Samples

• Job function required
• Coordinate and facilitate training solutions, working in partnership with Technology Training process and program managers
• Promote learning solutions via Training communications, calendar and meetings with key IT businesses
• Utilize tools to evaluate and measure impact and enhanced performance
• Leverage ideas and best practice across teams and facilitate knowledge sharing forums classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Liaison with vendors / external / internal support teams on global training program conducts
• Provide weekly and monthly management reporting
• Minimum of 7-10 years of training, team management success, staff coaching or similar experience
• Ability to quickly assess and accommodate shifts in the business environment and related needs and priorities
• Ability to manage and execute multiple priorities in a fast moving, matrixed environment
• Solid communication skills and ability to interact with all levels of leadership
• Drive for Quality and Results
• Proven team leadership
• Demonstrated ability to manage multiple, strategic client relationships at the executive level as well as the individual contributor level
• High degree of flexibility/adaptability in work and communication style
• Excellent verbal, presentation and written communication skills
• Strategic Thinking & Results Focused
• Proven ability to lead and execute in ambiguous situations
• Ability to interact confidently with all levels of leadership and build long lasting partnerships
• Strong decision-making skills and ability to act autonomously
• Ownership & Execution whether global or local scope involved
• Expert with Microsoft Office products such as Excel, PowerPoint, Project, etc
• This position requires flexibility in schedule based on customer needs
• May be required to travel domestically and internationally up to 25% at times
• During program deployments or crucial engagements, travel may increase

Training Team Lead Resume Examples & Samples

• Ability to read and comprehend documents, reports and complex legal descriptions
• Read and understand property appraisals and Broker Price Opinions
• Working knowledge of federal, state and local laws regarding consumer debt
• Has the ability and willingness to work in a team environment
• Has keen analytical skills, attention to detail and ability to work independently
• Strong and decisive problem solver
• Proven ability to work effectively in a fast paced and stressful environment
• Proven ability to multi-task, prioritize workload and meet deadlines
• Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
• College degree preferred or 3 – 5 years collections experience in lieu of degree
• 2 – 4 years of Collections servicing experience, with 2 years of experience focusing on specific area of Collections

Senior Consultant, Training Resume Examples & Samples

• Solid analytical ability
• Outstanding presentation/facilitation skills
• Adult learning principles
• How to leverage social media/learning tools such as mobile technology, MOOCs, etc. for development purposes
• Social learning applications/platforms
• Consulting with internal clients to identify needs, translate into solutions and implement the solutions into the business, preferably in a Management and Leadership development role
• Identifying, developing and implementing skills development for managers and leaders at multiple levels within a Corporate environment
• Strong instructional design, development and delivery experience. Able to produce professional looking facilitator guides and participant materials
• Vendor sourcing and vendor management experience

Gtis-avp-sharepoint Training & Governance Lead Resume Examples & Samples

• Strong SharePoint experience in business
• Thorough understanding of the SharePoint licensing, administration and hierarchy model as well as application concepts
• Process documentation and analysis
• Ability to effectively facilitate training and customer feedback meetings
• SharePoint site design including use of Search, meta data and list management
• PowerPoint, Word, Excel
• SharePoint Designer
• Prior consulting experience (internal or external) preferred
• Experience with communicating and enforcing SharePoint Governance

Service & Training Manager Resume Examples & Samples

• Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing
• Communicates performance issues to the ASM-Service and Operations and/or Store Manager
• Sets, monitors, follows up on productivity goals for the store team
• Accountable for meeting store compliance audit requirements
• Completes Sellebrity On-Boarding and functional training for new Sellebrities
• Assesses training opportunities from observations, customer survey results, and customer feedback and makes recommendations to the SM or ASM(s) to execute action plans Communicates and delegates replenishment priorities based on sales and inventory
• Supports Old Navy Card by providing training, coaching, tracking and motivation for store team
• High School diploma or equivalent desired
• Educates team on driving sales through store presentation, replenishment, and service standards
• Execute store contests and create incentives to motivate Associates
• Supports Old Navy Card goals by implementing contests, tracking and establishing accountability
• Communicates and delegates replenishment priorities based on sales and inventory
• Utilize company reports to evaluate top sellers and replenishment priorities
• Ensures shop concepts are maintained and brand integrity upheld while making flexing decisions due to sell thru and inventory variances
• Performs Leader on Duty responsibilities
• Adjust floor/store coverage as breaks are executed and as customer traffic patterns fluctuate
• Monitors payroll when opening store, and adjusts schedule accordingly
• Records ONC performance on tracking chart
• Is an active partner in achieving a positive Store Compliance Audit score
• Utilizes recovery statements to minimize external loss
• Executes all activities related to Risk Management & Safety
• Ensure store is compliant with daily cleaning activities
• Practices and ensures compliance with all company policies and procedures
• Communicate successes, opportunities and solutions to the Store Manager or ASM
• Knowledgeable of the Customer Experience Survey and is a partner in the execution of any action plans to enhance the customer's experience
• Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies
• Motivates teams through positive reinforcement of service standards while executing tasks
• Communicates regularly with Store Manager or ASM about the appearance of the sales floor: presentation standards, maintenance of visual elements, Ready All Day, and replenishment
• Educates team on driving sales through using promotions and suggestive selling skills at cash registers and fitting rooms
• Maintains efficiency at checkout
• Motivates teams to practice Ready All Day standards at all times
• Provides positive customer experience at all key touch points
• Ensures brand integrity in all aspects of sales floor presentation
• Ensures facilities are clean, maintained and customer friendly
• Provides feedback to associates regarding service standards and suggesting the Old Navy Card
• Maintains an efficient, service friendly environment
• Respond and take action to customer concerns
• Communicate successes, opportunities and solutions to the Store Manager/ASM
• Completes New Hire Orientation and Functional Training for new Associates
• Trains associates on best practices
• Models and monitors associate's skills and coaches or retrains as necessary
• Elevates personnel performance issues to Store Manager or ASM immediately
• Provides motivation and recognition of the Associates
• Trains and Monitors Associates in checkout, fitting room, and sales floor in skills associated with those work centers, as well as company Loss Prevention and Human Resource policies
• Provides feedback to Associates on performance of tasks and meeting service standards
• Assesses training opportunities from observations, Customer Experience Survey results, and customer feedback and makes recommendations to the SM or ASM to execute action plans
• Demonstrates and acts in accordance with Gap Inc. Purpose Values and Behaviors
• Demonstrates time management and organizational skills
• Demonstrates passion for customer service
• Demonstrates verbal and written communication
• Demonstrates ability to prioritize and handle multiple tasks
• Excellent delegation and follow-up skills
• Ability to develop and train others
• Ability to lead a team
• Demonstrates conflict management and resolution skills
• Demonstrates computer proficiency
• Demonstrates business comprehension
• Two-year college degree or equivalent work experience preferred
• 12 months with Old Navy, or prior equivalent experience
• Ability to effectively communicate with customers and store personnel
• Lift and carry up to 50 pounds
• Ability to effectively maneuver around Sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

Unassigned Service & Training Manager Resume Examples & Samples

• Provides feedback for the ASM-Service and Operations and/or SM regarding quarterly check-ins, individual development plans and annual performance reviews for team
• Ensure service, merchandising, and operational standards are met through company-defined practices and processes
• Monitors, maintains and follows company policies and procedures
• Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
• Performs additional managerial duties as necessary
• Partners with the Store Manager to set hiring goals and execute hiring plans
• Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision
• Trains and monitors Sellebrities’ skills at the cashwrap, fitting room, and salesfloor areas, as well as company loss prevention and human resource policies
• Educates team on driving sales through service standards, product knowledge, store presentation, and replenishment
• Educates team on driving sales through promotions, product knowledge and suggestive selling skills in the fitting rooms and at the cashwrap
• Knowledgeable about the customer survey and is a partner in the execution of any action plans to enhance the customer’s in-store experience
• Passionate about: apparel trends, specialty retail environments, people - customers and team
• Demonstrates the following: time management, organizational skills, authentic customer service, training, sales generation, leadership, conflict management, resolution, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
• Ability to: think creatively, embrace and lead change, and deal with ambiguity
• College degree or equivalent work experience preferred
• Ability to effectively communicate with customers and store personnel Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
• Service and Training Managers must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime

Seasonal Training Specialist Resume Examples & Samples

• New Hire Orientation
• Conduct New Hire Orientations for FT/PT and Seasonal Associates
• Coordinate the new hire paperwork and processes across multiple shifts
• Follow-up on new hires to ensure first 90 days are a positive experience
• 1-3 years communication experience
• Ability to communicate effectively with one-on-one, written and large group facilitation
• Proficient with Microsoft Office products: Word, Excel, PowerPoint
• Previous experience training adults at various levels in an organization

Associate Product Manager Women s Training Essentials Apparel Resume Examples & Samples

• Create range plans with product overviews, update range plans during development processes and communicate changes to all involved partners, forecast consolidation and analyses
• Assist to develop category initiatives
• Gather and apply market research and / or consumer feedback to accurately anticipate and fulfill consumer fitness needs
• Provide briefs on range that give clear product and information to the service departments (Design, Development and Logistic)
• Builds market and key account networks along with Go-To-Market team for a consistent product feedback
• Ability to work within a fast paced cross functional team environment
• Comfortable working on multiple projects at one time
• Ability to take direction and work independently
• Ability to travel internationally
• Technical Skills
• Adobe Illustrator experience
• Microsoft Applications
• Data entry / accuracy
• Communicate with others
• Strong verbal communication and presentation skills
• Analysis and problem solving
• Analytical ability
• 2 years of relevant experience (marketing background e.g. internship, apprenticeship, etc.)
• Knowledge of apparel marketplace
• Computer skills (Excel, Power point, Work, etc.)

Development & Training Risk Training Manager Resume Examples & Samples

• Conduct regular Training Needs Analysis with Managers and employees (interviews, questionnaires, focus groups etc)
• Advise on the most appropriate training strategy for each group
• Design and develop internal training solutions working with internal SMEs and managing the projects end to end
• Liaise with global partners to design and launch training in Europe, Asia, Latin America as well as the US
• Manage existing BAU training programs (including content updates, appropriate marketing, participation levels, new hire and refresher strategies)
• Manage client relationships with various vendors for training programs
• Evaluate the effectiveness of training programs via different tools / techniques
• Analyze the evaluations and report on training effectiveness to key clients
• Manage and report the training spend for the business
• Communicate regularly with key clients (senior Management / HRBPs) on upcoming training courses, feedback etc
• Market the courses appropriately to the audience via emails, website, presentations etc
• Manage training metrics strategy and provide metrics to each business’ scorecard manager
• Advise each business on ad-hoc training requests – appropriate training solutions / development options
• Manage e-learning developers (vendor) and administrators (consultant or employee)
• Experience in designing, developing, and delivering training preferred, including e-learning
• Project Management and organizational skills
• 5 + years training experience required
• Solid consulting, influencing, and facilitation skills
• PMP Certification is a big plus
• Good interpersonal & partnership skills, ability to interact with all levels and regions
• Able to work independently as well as on a team
• Motivated self-starter, ability to multi-task

Development & Training Elearning Program Manager Resume Examples & Samples

• Building and managing an e-learning curriculum; manage e-learning projects
• Identify target training audience
• Training central administrator for all levels of administration: course, group, and curriculum
• Programming/coding e-learning courses
• Running training data reports in Business Objects
• Handling all learner questions and troubleshooting problems
• Liaison to the business to answer all inquiries
• Use/run virtual technology tools such as Adobe Connect and WebEx
• Understand the Firm’s business
• Partner with the business
• Code and Run Business Objects reports
• E-learning development experience a plus
• Training Central or experience in another LMS a plus
• Microsoft office – Word, Excel, and Powerpoint
• Project Management Skills

CIB TPO Governance, Training & Policy Manager Resume Examples & Samples

• Responsible for overall TPO governance and ensure consistency and sustainability of policy and procedures
• Define, implement, and manage CIB third party governance processes like score-carding, risk management, and performance improvement
• Primary lead on the rollout of the new strategic Third Party tool solution working closely with the Corporate team and internal Operations team
• Maintain all program documentation and manage change control
• Manage the Quality Assurance program working closely with Corporate team
• Assist with day to day operations working closely with the Operations/Business Lead on an as needed basis
• Serve as primary owner for CIB TPMO external communications
• Ensure program training material adheres to policy/process changes
• Attend global TPO steering forums and represent CIB requirements
• Responsible for participating and coordinating efforts related to regulatory audits
• Be able to review and analyze various operations metrics and offer solutions to improve results
• Ensure program health through the coordination and execution of internal validations
• Maintenance of the CIB TPMO website and Sharepoint libraries
• 7+ years of Business Management, Vendor Mgmt , Compliance, Sourcing or Risk experience
• 3-5 years of project management experience
• Strong interpersonal skills with the ability to build relationships across all levels of management
• Detail and process orientated
• Ability to deal with several priorities simultaneously and maintain a flexible approach
• Excellent experience with MS Office Suite most notably Excel
• Highly motivated with a positive 'can do' attitude
• Experience with TPO Program & tools, Phoenix, SPARC, ePurchase, and Beeline would a plus
• Ability to juggle priorities in an environment subject to change and uncertainty
• Strong relationship management and partnering skills
• Proactive in escalating issues to relevant parties

Training & Escalations Analyst Resume Examples & Samples

• Creates and maintains the education / documentation content necessary to ensure Help Desk agents have the technical product and process knowledge required to effectively service clients
• Responsible for the development and maintenance of documentation (i.e. job aids and training materials etc.)
• Responsible for the management of the SharePoint site
• Responsible for the overall management of training programs for new and existing agents
• Completes and maintains a Training Needs Analysis for agents and develop action plans in conjunction with Help Desk team Leaders to address gaps
• Responsible for the resolution of escalations of unresolved internal and external client issues relating to RBC’s suite of Cash Management products referred from the Help Desk
• Serves as an escalation point for CME Port Support
• Contributes to the servicing requirements in Cash Management Operations, including coverage during vacation/absence of other analysts
• Acts as a change agent by communicating changes/enhancements/new developments, including liaising with Business Solutions to ensure new and updated documentation regarding products is reviewed and delivered to agents in a timely manner
• Creates through demonstrated action and attitude, an environment that fosters a “client first mind set, teamwork, client empathy, involvement, end-to-end ownership of inquiries
• Identifies productivity improvements with a view to standardize and simplify practices, while providing client and staff education and encouraging self-sufficiency
• Proactively escalates issues/concerns as required and provides alternatives and/or solutions as appropriate
• Responsible for managing and tracking all outstanding issues/PTRs’/SCRs’ that have been escalated to IT
• All escalations and resolutions must be documented in Goldmine for reporting and trending purposes
• Responsible for scheduling a meeting with Team Leaders for the Help Desk on a quarterly basis to review and discuss escalations trends from agents

Audit Training Manager Resume Examples & Samples

• Minimum of 5 years experience within training/development field in a fast paced, global, corporate environment
• Strong knowledge of adult learning theory and facilitation/instructional design techniques
• Demonstrated experience in designing in curriculums and learning paths for a global audience
• Proven project management, presentation, and facilitation skills
• Interpersonally effective and comfortable interacting with colleagues, partners and leaders/managers – particularly through relationships/networking, composure, judgment, concise written and verbal communications, and influence
• Innovative, creative and results oriented
• Ability to work independently and multi-task in a dynamic environment, managing multiple deadlines and priorities
• Experience in supporting audit or control functions preferred
• Experience in computer-based-training and virtual delivery methods
• Must have analytical skills and advanced Excel and PowerPoint skills
• Relationships with external organizations and peers to ensure strong knowledge of industry-wide best practices

Consultant Training Resume Examples & Samples

• Meet with Project managers/stakeholders monthly to establish learning needs of the project
• Use the role profiles and project documents to determine training needs, and provide learning curricula for each role and use them to determine learning/skills gaps of new and existing employees
• Obtain information from project team and staff regarding personal development areas identified during the Guide and assist Project team and Client Service Centre regarding appropriate learning interventions to meet the needs identified. This is done through giving guidance on sourcing of training information on the intranet site and navigating the training catalogue
• Provide required excel spreadsheets/templates to Project managers for them to review and update the project plans
• Design and implement a process for feedback from trainees on learning effectiveness. Use Level 1 workshop evaluation questionnaires and performance impact questionnaires to determine training effectiveness and environmental effectiveness
• Summarise feedback from Level 1 workshop evaluations/performance impact questionnaires and provide report to Project manager on trends/issues identified in workshops
• Work with other Training Consultants to develop action plans to improve training effectiveness where issues are identified
• Follow up with delegates and line managers 1-2 days prior to the event to confirm and ensure full attendance
• Optimise data from Training Needs Analysis to establish priorities and areas of overlap with other training interventions within the Project
• Where necessary, re-negotiate training priorities with Project management to ensure that business needs are met in accordance with their project and business goals and objectives and budget constraints
• Design a training plan to meet the development needs of the particular project. Deliver scheduled training interventions within agreed time frames (If project driven) and to identified target group
• Ensure training schedules are communicated at least four weeks in advance via the Communication Gateway to the client to enable appropriate capacity planning for all sessions. Publicise current training schedule at training interventions to improve attendance at workshops
• Communicate via email/telephonically to all targeted staff to invite them to training sessions
• Manage the training requirements in order for appropriate training rooms to be booked all other logistics to be arranged (printing of learning material, preparation of the learning environment and resources such as IT equipment)
• Design and produce support material such as powerpoint presentations/hand outs. Keep updated by developing handouts using information from training guides/circulars/manuals
• Maintain and improve the quality of the training documentation as per agreed standards and research by meeting with subject matter experts and provide feedback from workshop sessions
• Deliver classroom training solutions for internal (or external staff members such as temps and contractors) using predesigned learning material and assessment tools
• Facilitate workshops/conduct assessments as per prescribed content/format
• Ensure that methods and media utilised reflect best practices by meeting colleagues and discussing and agreeing on best practices for benchmarking. Ensure that the learning environment is set up professionally prior to the start of the session. Give specific instructions to the general assistant if necessary
• Use creative media to maximise learning to ensure appropriate adaptation to the level of the audience
• Ensure training impact is assessed through agreed methods. Hand out Level 1 evaluation forms to all delegates attending workshops, collect, collate and provide feedback in the monthly report
• Provide feedback and answers to questions that arise from the training session either during the session or ad hoc as they arise or in monthly reports to manager
• Ensure flexibility to meet unique training situations e.g. one-on-one training /coaching sessions to meet specific individual needs. Same as above
• Conduct learner assessments, using prescribed pre- and post-assessment tools (where available) and other Level 1 evaluation forms to evaluate the success of the training being delivered
• Evaluate the effectiveness of the training and the course outcomes by sourcing information from delegates and their immediate line managers via completion of performance impact questionnaires
• Analyse and identify any trends such as other learning gaps/morale issues etc. and escalate to the relevant persons
• Track attendance at workshops by getting delegates to sign a register and capture the attendance on SAP
• Participate in meetings with the Project team and provide feedback on training achieved against the training plan and priorities
• Complete and submit a monthly progress report to the project manager on all training delivered
• Take responsibility for reporting maintenance problems on all hardware and software used for training purposes and recommending repairs and upgrades to management where appropriate
• B Degree in Education/Training, Social Science or Commerce
• 7 years’ experience in education/training and development
• A thorough understanding of the L&D value chain cycle (Analysis, Design, Development, Implementation and Evaluation)
• Sound knowledge of industry practices and regulatory
• Knowledge of the project sector's products, services and policies
• Understanding of the education and training legislative environment(SAQA/NQF, FSC, COGP)

Recruiting & Training Specialist Resume Examples & Samples

• Conduct research and investigate new ideas to create innovative sourcing strategies
• Identify, contact and pre-qualify potential candidates for roles within Corporate and the Americas region
• Monitor and update social media outlets with company news, awards and new requisitions
• Act as Taleo systems administrator – running reports, analysis, tracking users
• Strong client focus and commitment to continuous improvement; ability to proactively network and establish effective working relationships, must purse conscious cost-containment efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer
• Must be able to recruit passive candidates and explain the employee value proposition of Crocs to prospective candidates
• Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits with Crocs mission and vision
• Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high interview-to-offer ratios
• Provide candidate and incumbent assessment support – printing materials, booking sessions, providing follow up materials after sessions
• Organize materials needed to run sessions related to Crocs Leadership University
• A minimum of 4 years experience in Talent Acquisition, including sourcing and full life cycle recruiting with some experience in a support role
• Experience building and utilizing a variety of sourcing plans and tools, including proactive phone and internet research
• Advanced level of expertise with MS Office, specifically Outlook and Word
• Experience with leveraging LinkedIn for recruiting needs
• Experience using an ATS; Taleo or SuccessFactors is preferred
• Experience with heavy scheduling and calendar maintenance
• Strong interpersonal skills and ability to work effectively with a diverse staff and applicant pool
• Must enjoy working in a fast-paced environment, adapt quickly to change, and be able to effectively prioritize work
• Excellent communication, teamwork and organizational skills with superior verbal and written communication
• A Bachelor’s degree, or equivalent combination of experience and education

Customer Service Quality & Training Coordinator Resume Examples & Samples

• Share project notes and take a ways from all project meetings
• Partner with immediate supervisor as well as other managers to come up with practical solutions
• Assist management team in implementing these solutions
• Monitor quality for internal and external agents
• Ensure agents have accurate resources including but not limited to Knowledge Base and necessary training
• Update and communicate all new initiatives and make changes to existing program/policies /processes special offers to Call Center teams and CS team when necessary
• Maintain the storage of these communications posting them to SharePoint
• Produce and maintain process flows and other documents for CS team on an as needed basis
• Support technical initiatives related to the IVR and CRM
• Strong interpersonal skills including ability to work in a cross functional environment
• Strong oral/written communication skills
• Ability to manage multiple assignments and projects with varying deadlines
• Knowledge of Microsoft Outlook, Word, and Excel

Anti Money Laundering Governance Analyst Training Coordinator Resume Examples & Samples

• Monitor for effective implementation of remediation activities for identified control breakdowns
• Assist in accomplishing US AML Program objectives through the effective implementation of AML training to identified entities and lines of business
• Demonstrate a clear understanding of applicable issues and subject matter
• Submit reports, memoranda, etc. in a timely and accurate manner
• Participate in bank meetings and initiatives to boost AML/BSA compliance efforts/programs
• Reviewing training documents
• Maintaining attendance records
• Developing training materials as needed
• Coordinating training sessions with various legal entities and lines of business
• Making room and equipment reservations for internal training events
• Preparation of annual training budget
• Participating in other training-related activities as needed
• Ability to work at a BMOFG U.S. level as well as at a detailed LE/LOB level
• Possess good organizational and interpersonal skills
• Ability to prioritize workload
• Assumes additional responsibilities as assigned

Americas Policy & Training Compliance Officer Resume Examples & Samples

• Keep records of training conducted in the Americas, coordinating with the Training Administration team
• Compliance or other risk and control function experience highly desirable
• A willingness to take on new tasks and/or develop new skills
• Must have track record of gaining confidence and respect of employees and all levels of management, and be willing to take accountability for actions
• Proficiency in Excel, PowerPoint and Word
• Knowledge of financial services industry
• Extremely detailed oriented, with strong follow-up capabilities
• Project management abilities
• University degree with a minimum of 3-5 years relevant experience, or equivalent in a fast paced, dynamic culture

Internships Product Marketing Training Resume Examples & Samples

• Adidas by Stella McCartney
• Accessories
• Support teams on day to day tasks
• Support the teams in developing the product/marketing strategy
• Support on range analysis and planning
• Support in the product development process from brief to launch
• Conduct various analyses and reports
• Update communication materials
• Market research on the target consumer group, monitor trends, competitor benchmark
• Project management of smaller own projects

International Fiduciary Services Training Manager Resume Examples & Samples

• Assist with the Business Process Review (“BPR”) rollout through preparation of written procedures and development of training
• Assist with development and implementation of IFS training communications strategy
• Evaluate IFS training and procedures development needs
• Identify training and/or procedures that require updates when technology enhancements or changes to business processes are implemented
• Partner with Project Managers and/or Business Managers on development of online training and procedures associated with technology enhancements or changes to business processes
• Manage content on IFS SharePoint sites, including monitoring of review dates of procedures and training materials and working with SMEs to update materials, as necessary
• Upload or remove documents and calendar entries from IFS Sharepoint sites
• Support IFS Trusts and Estates Support email box, including tracking, researching and responding to inquiries
• Create and manage the IFS Fiduciary Education training calendar invitations
• Respond to email inquiries submitted to IFS Fiduciary Education email box, escalating as appropriate
• Conduct or assist with classroom training
• Monitor completion of proficiency training required by IFS staff
• Participate in other projects and assignments as needed
• International Fiduciary Services experience and working knowledge of product types and key functions
• Operational/Systems Knowledge including proficiency with Microsoft tools and trust and accounting business systems
• Problem Solving/Risk Management – takes initiative, is decisive, is accountable, can perform critical analysis, and exhibits good judgment
• Teamwork/Personal Effectiveness/Communication – strong time management skills; ability to be flexible; and outstanding written and verbal communication skills
• Interpersonal skills – ability to develop collaborative working relationships with colleagues

AVP of Training / Finance Resume Examples & Samples

• Conducts needs analysis and partners with office directors, HR unit directors and employees to identify and shape training programs and learning solutions for practices, specialty areas and local operations
• Designs learning material and tools, including Web content, train-the-trainer guides, workbooks, handouts, job aides, syllabuses and promotional collateral
• Negotiates with internal subject matter experts and external providers to provide learning solutions that meet targeted outcomes
• Personally deliver learning interventions as appropriate
• Collaborates with HR colleagues to provide a seamless learning and development experience for employees
• Evaluates all learning activity to determine impact on business outcomes and revises activity based on the insights gained
• Excellent client relationship skills to include engagement with Senior Leaders
• BA/BS required, Masters level preferred
• 5+ years experience in training, HR, OD, Finance or related fields, either internally in businesses, or externally through consultative organizations
• Experience in training delivery
• Ability to work in a fast paced, multi-tasking, multi-cultural environment
• Able to work with complexity and navigate ambiguity while establishing deadlines
• Demonstrated strong verbal, written, interpersonal communication skills as well as effective presentation and facilitation skills
• Internet/Intranet savvy. Exposure to e-learning, web meeting tools/software. Strong working knowledge of Word, Outlook, PowerPoint and Excel
• Ability to manage expectations and relationships with staff, superiors, vendors, business partners, etc
• Strong desire to learn the business of Finance and stay up to date on developments in the field of Finance and learning
• Ability to “think out of the box” – creative, innovative, designer/developer

Manager, FOS Training Resume Examples & Samples

• Model safe behaviors at all times and encourage peers and partners to do the same
• Overall responsibility and oversight for the WDW FOS Training team, Engineering Services and Worldwide Standards and Auditing training activities, Apprentice Program, and labor reporting
• Develop strategic plan and initiatives for team to focus on maximizing performance and productivity
• Execute upon training strategy for Engineering Services and WSA. This includes, but is not limited to onboarding, Attractions training, Facilities training, Animation training, and supporting Safety Services in rolling out safety initiatives. Similarly support new expansion initiatives with appropriate training
• Ensure appropriate processes and metrics are in place and keep team members accountable. Lead team to automate processes where appropriate to enable team to be as effective as possible
• Execute and deliver objectives for special initiatives from executive management
• Work with DLR to share best practices and align processes where appropriate
• Work with unions (Craft Maintenance Council) on required skill enhancement training as it pertains to the classification assessment process
• Partner with Disney University on special training requirements and leadership training for ES
• Develop team members, provide ongoing coaching and feedback. Evaluate performance and hold direct reports accountable for deliverables and client service
• Support my leader and any special projects delivered by BIP leadership
• Facilitate monthly Safety and Training Advocate meetings to share best practices and address issues with FOS Training and Safety Managers. Engage appropriate partners to participate
• Participate as a member of the Safety Training Core Team
• Implement and provide administration for the CMC Prescription Safety Glasses program and any extension thereof
• Be the champion for Records and Information Management (RIM) for the BIP team
• Be accessible and establish relationships with ES partners, FOS partners, Operations partners, CMC leadership, and appropriate vendors/external contacts
• Bachelor’s degree or equivalent work experience – training and development, business, engineering
• Minimum two year’s experience leading a team
• Demonstrated ability to think strategically and be a change agent
• Proven ability to translate training requirements into implementation plans
• Demonstrated excellent facilitation and training skills
• Demonstrated analytical skills
• Demonstrated ability to be a team player, as well as the ability to lead teams
• Role may require occasional 2nd or 3rd shift work
• Demonstrated computer proficiency within a Windows environment – Word, Excel, PowerPoint
• Proficiency in SAP
• Master’s degree in business or technical field
• Knowledge of Engineering Services organization
• Proficiency with Sharepoint
• Demonstrated proficiency with Workbrain

Manager, Professional Development & Training Resume Examples & Samples

• Develop and deliver both technical and instructional training sessions to a variety of school personnel, including technical staff, coaches, and teachers
• Partner with product owners to maintain current training materials
• As needed, facilitate internal trainings for Amplify employees
• As needed, create and execute distance and asynchronous learning experiences for teachers
• As needed, offer ongoing coaching to ensure that districts are implementing best practices to meet their instructional goals
• Effectively model whole group and individualized instruction
• Travel to schools to deliver services and build strong relationships
• Monitor Amplify’s online community for teacher questions and concerns, source solutions and respond appropriately
• Minimum of 5 years’ experience in K-12 education
• Minimum of 2 years’ experience writing content specifically for professional development
• Proven knowledge of effective instructional strategies and practices, including methods of fostering participant education and differentiating instruction
• Ability to model effective instruction for whole class and small groups
• Must be available to travel overnight approximately 25-40%, which translates to 1-2 days away from home each week, subject to business needs
• Must be comfortable working on a virtual team, as broader team consists of remote employees
• Masters degree in Education or related field
• Fluency in Articulate Storyline, Adobe Captivate, or similar
• Experience working at the district level as a coach, administrator, or specialist
• Previous experience with an Educational Technology company (ideal but not required)

Brand Communciations Training Resume Examples & Samples

• Help execute key action items needed for projects and deliverables based on identified activities
• Provide support on key initiatives and projects
• Marvin- Review 2011-2013 imagery from CrossFit Regionals, CrossFit Games and CrossFit Invitational and organize photos by year, day and athlete
• Photoshoots – find, select and organize samples by outfit, location research, shot list organization and on-set sample management
• Facebook – manage the Reebok Training Facebook page, calendar creation for monthly posts, update daily posts
• 0-2 years work experience
• Enthusiasm and strong work ethic a must
• Must be flexible and able to handle multiple projects at one time
• Strong working knowledge of all Microsoft Office applications
• Able to work full time for months of January – June
• A shared passion for the Reebok fitness message is required

GX Training Curriculum Associate Resume Examples & Samples

• Please note: this is a 9-mth contract role located in Kelowna, BC, Canada. Remote work is not an option
• Exceptional strong writing skills
• Strong communicator
• Proven knowledge of how to work with other cultures
• Able to make decisions that align with company and department direction
• Passionate about excellent customer service
• Takes ownership

Training & Safety Manager Resume Examples & Samples

• Prepare training materials
• Monitor and analyze performance to indentify further training needs
• Facilitate leadership training sessions as needed
• Provide continuous improvement feedback to managers on areas to improve productivity and safety
• Support and coach leaders toward creating an exceptional service experience for each customer
• Ability to operate independently and manage people and processes, ensure successful delivery of projects
• Regularly communicate with employees to provide information about workplace safety
• Evaluate new materials and processes for hazards before they are introduced into the workplace
• Track progress and maintain records of all training activities
• Preferred experience with training and leadership
• BA in Safety or Occupational Safety and health a plus
• Superior customer service attitude, high level of professionalism and effective interpersonal skills
• Self-starter who is able to work independently with little supervision, yet be part of a team
• Proactively seeks opportunities to improve services in all area
• Challenges the status quo and champions new initiatives
• Excellent customer service attitude and team player
• Well organized and able to prioritize incoming requests

Gf-head of AML Policy & Training Resume Examples & Samples

• Industry AML certifications an advantage
• Understanding of banking products
• Understanding of compliance frameworks and principles
• Understanding of money laundering trends and techniques
• Strong drafting/editing skills
• Excellent speaking, reading, and writing in English for coordination with Asia Pacific Region and global counterparts

Manager, Sales Support & Training Resume Examples & Samples

• Proactive business development through on-going marketing and promotion of insurance products/services to our Estate Planning Advisors and internal partners
• Is the subject matter expert (SME) as it pertains to Life Insurance Product and Sales Strategies supporting our Estate Planning Advisors and internal business partners
• Develop and implement an insurance orientation and sales training program for Life Licensed Advisors both face to face, webcasts and via the TDW Intranet
• Will be accountable for not only managing inbound inquiries but also proactively following up with identified advisors to ensure that the life insurance sale is properly and effectively implemented with a focus on mitigating risks to the client and TDWISI
• Creative writer and management of our insurance publication, including articles and tools on sales ideas that result in the increase of insurance revenue
• Manage the TD Waterhouse Insurance Services Intranet with a focus on marketing and communication of our value proposition
• Development and implementation of sales concept tools/calculators utilized with the end-client to grow insurance revenue while ensuring accuracy and a good advisor/client experience
• Analyze, review and make expert recommendations with regards to life insurance and segregated fund products and services offered by external providers. Including the review and analysis of marketing collateral support material leveraged by Advisors and Estate Planning Advisors
• Maintain awareness of insurance products, initiatives and development in the industry
• At least 5+ years experience in the life insurance business, preferably in a sales and/or insurance operations role
• University degree and life insurance license is also an asset
• Certified Financial Planner (CFP) and/or Chartered Life Underwriter (CLU) designation preferred

CIB CAO Operational Excellence Training Resume Examples & Samples

• Helping to build a “One CAO” Operational Excellence culture across 20,000 people globally
• Enhancing core competencies in terms of innovation, productivity, controls, client interaction, leadership and professional skills
• Engaging delegates via a wide variety of learning approaches (classroom, e-learning, video, simulation, gaming and virtual classroom)
• Identifying the positive impact of training on the CIB CAO business
• Program Management: Responsible for global program management of one or more courses including planning and execution of delivery against business targets, quality standards and within budget. Responsible for effectively training others to effectively deliver courses
• Course Facilitation: Delivering a range of courses across all aspects of the Operational Excellence curriculum to agreed quality standards
• Course Design: Effectively designing course content using appropriate delivery media to optimize the learner experience within budget (including classroom, virtual classroom, e-learning, video, gaming and simulations)
• Experience in Global Training Program Management including vendors
• Classroom / virtual classroom facilitation experience within Financial Services (up to VP level audience)
• Course design experience including classroom, virtual classroom, e-learning and video storyboarding / scripting and ideally latest knowledge of gaming / simulation tools
• Strong Organizational and Program & Project Management Skills, comfortable in a deadline-driven, fast-paced environment
• Well-developed strategic thinking, attention to detail and tactical execution skills
• Flexibility and willingness to adapt and change course or focus as needed
• Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization
• Strong executive presence, with excellent communication and interpersonal skills
• Ability to effectively partner and influence across the firm and to work well with all levels of employees
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
• Team-oriented, actively participating to foster a positive work environment with peers

Training Manager, Digital DC Resume Examples & Samples

• Develop and implement a ‘train the trainer’ program to equip the outsourced team’s trainer with all knowledge and documentation they need, to deliver clear, engaging and on-brand training modules
• Work closely with the DI Global Training Lead on the delivery and content
• Create inspiring ‘Disney magic’ training for brand buy-in
• Set expectations with outsourced trainers for training ethos and end results
• Develop and maintain a very easily accessible and up-to-date central knowledgebase
• Collaborate with the outsourced team’s training manager on reviewing weekly/monthly performance of reps to identify areas for improvement, and need for follow-up training
• Ensure the Product Specialist has support on learning styles, documentation preferences and ease of access to resources, to enable seamless product updates and associated training
• Draft and coordinate training documentation/sessions for all relevant Digital D2C areas including content, privileges, product and functionality
• Ensure customer acquisition, marketing and retention objectives, style and language are communicated effectively and maintained
• Work with Digital D2C technical and Disney Interactive GX teams to ensure delivery of clear training documentation and session on Digital D2C and Disney-bespoke tools
• Work with internal Disney LOBs and relevant departments to ensure agents are up to date and trained on key Disney priorities and developments across the year
• Partner with the QA Team to develop a closed loop service improvement process
• Develop and implement an auditing and continuous improvement process around coaching and skills development for front line staff that links into Help
• Identify tools and technology that will help enhance the overall Guest experience
• Report on training feedback, schedule and progress to Senior Management
• Manage the workload of the Training Supervisor to
• Coordinate logistics, delivery and timings for training sessions with Guest Service cast members
• Create templates, schedules and documentation for training
• Assist the outsourced team to devise check-lists and quizzes for post-training evaluation
• Communicate with the outsourced team on up-coming training and preparation
• Experience in assessing and maintaining quality of deliverables, liaising with clients and developing training programs, essential
• Prior experience with leading and training large teams
• Excellent communication skills, both written and verbal
• Proven leadership skills in planning, presentation and management
• Strong interpersonal skills – able to work with multiple communication styles and levels
• Able to inspire and motivate
• Proactive problem solver
• Good analysis skills to identify areas for improvement
• Overall training strategy
• Training budget
• Delivery of all training materials and sessions
• Quality of training and agents knowledgebase

AML Training VP Resume Examples & Samples

• Work with regional and business training representatives to help develop needs assessments and annual training plans
• Assist in annual global AML training needs assessment process
• Assist in developing specialized training for targeted audiences
• Assist in the execution of e-learning courses, including design, target audience identification, communication, translation, launch, follow-up and escalation
• Create and review AML-related training, including e-learning modules and PowerPoint presentations
• Track and collect training completion and escalation data
• Help coordinate global and NAM AML training follow-up
• Assist in managing ACAMS program, relationship
• Well versed in compliance (preferably AML) training needs requirements
• Writing, communication
• E-learning development (including Citi-licensed software)
• LMS, vendor, translation management
• Efficacy assessment

Anti Money Laundering Training Coordinator Resume Examples & Samples

• Key Accountability Area
• Present oneself and perform as the AML Subject matter expert for BMO US entities and lines of business
• Provide assistance to senior management and keep them informed of issues as necessary
• Accountability Area
• Demonstrate consistent knowledge of relevant statues, policies and procedures, etc
• Demonstrate understanding of the risk and complexity of AML/BSA Regulations
• Corporate Training experience desired
• Developing and delivering training materials
• Incorporate feedback and/or trends into training materials
• Perform effectiveness testing and summarize results
• Coordinate with U.S. Corporate Compliance to select appropriate AML learning plans for annual training
• Gathering documents as requested by management to fulfill reporting needs and/or audit or regulator requests
• Understanding of key AML/BSA and sanctions-related concepts
• Proactive in identifying potential concerns and follow-up to resolve such issues
• 25% travel, primarily within the Chicago, Milwaukee, and Toronto areas
• Ability to prioritize workload, and assumes additional responsibilities as assigned

Mandatory Training Coordinator With German Resume Examples & Samples

• Taking full responsibility for the coordination of all assigned mandatory online trainings
• Creating and maintaining automated rollouts for mandatory online trainings on the Learning Management System
• Responding to client / end-user requests via email and phone and being second level support contact for day-to-day technical and administrative queries
• Producing scheduled and ad-hoc reports for various internal stakeholders, including Risk Managers, Compliance and HR
• Managing strong relationships with all internal clients and stakeholders, and exceeding their expectations through effective delivery

Personal Stylist In-training Resume Examples & Samples

• Maintain a fashionable professional image and be a customer service role model
• Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking
• Provide expertise and honest confident feedback regarding merchandise style and fit
• Wardrobe every customer
• Use directive selling skills through cross, team and on-line selling to promote key items, latest trends, new arrivals and replenishment basics
• Demonstrate leadership in your home based department while selling throughout the entire store
• Set and achieve personal daily, monthly, yearly and special event goals
• Develop an extensive personal clientele
• Confident in selling all price points in all departments
• Proven ability to develop extensive relationships with customers
• Knowledgeable and enthusiastic about high-end, designer fashion

Oic-training Resume Examples & Samples

• Graduate/post graduate in any Stream, would prefer a candidate with experience in handling customer queries
• Good interpersonal skills with ability to interact with customers
• Effective coordination required across multiple internal units
• Strong communication skills, both written and verbal
• Excellent coordination skills & strong aptitude for problem solving & analysis
• Able to handle all documentation/trackers independently
• Proactive approach in identifying challenges and opportunities in process and highlighting the same to seniors
• Superior mediation skills
• Good computer skills in MS-Excel, MS-Word, MS-Power Point, etc
• Sound judgment and strong decision making skills with an eye for detail
• Ability to work in teams and motivate teams
• Enjoy thinking out of the box
• Ability to prioritize and effectively delegate

Coordinator, Business Systems Training Resume Examples & Samples

• Assist team with implementing an aligned Training & Development approach with the Learning and Development training team
• Manage training schedules, classroom logistics and course material required to support training delivery for all training team members
• Facilitate training courses and workshops within a classroom environment to ensure Ralph Lauren employees are familiar with systems and the supporting business process
• Conduct administrative training support using Learning Management style systems
• Ensure all training & curriculum documentation is current and available to learners
• Successfully support and coordinate all end user training activities
• Actively participate in Learning and Development & Business System Training team functional meetings
• Provide analysis/ reporting on training utilization and success rate
• Proficiency in Microsoft Office especially Excel and PowerPoint
• Strong interpersonal, communication, organizations, and follow- through skills
• Ability to effectively coordinate all aspects of a training calendar and curriculum
• Ability to develop methods to track and evaluate training effectiveness
• Demonstrate ability and desire to learn new Learning and Development system tools
• Ability to adjust priorities and manage time wisely in a fast- paced environment
• Prior experience with a learning management system or similar tracking/ reporting tool, captivate or similar screen capture tool, E-Learning authoring tool, and WebEx or Adobe Connect for virtual training sessions

Spring Retail Training & Design Intern Resume Examples & Samples

• Creative design of training tools
• Create editorial content for the internal blog, THE LITTLE ORANGE BOOK
• Must be a full or part-time student working towards a degree
• Must be able to work a minimum of 16 hours a week (two or three full days are preferred)
• Must be able to receive pay for the internship (we do not offer credit-only internships; all interns are compensated)
• College student with experience in graphic design, copywriting, or content creation
• Past internship in Retail/Fashion training, content, creative services, or copywriting preferred
• Positive attitude and enthusiasm

Computer Information Systems Training Specialist Resume Examples & Samples

• 5+ years of related experience with training and development, computer information systems (CIS), education, and data analysis
• Clinical background with experience and/or knowledge of hospital/healthcare environment
• Experience with Sunrise Acute Care / Sunrise Clinical Manager, Windows and Microsoft (Word, PowerPoint, Excel) applications
• Skill-set needed to develop and implement large-scale hospital end-user training plans for new information systems

Manager of Business Process Improvement Training Resume Examples & Samples

• Collaborating externally with process improvement leaders to maintain a relevant toolset and promote the department outside of the company
• Maintaining the department training curriculum including initial and ongoing practitioner training and organizational awareness training
• Assessing change readiness and preparing plans for helping stakeholders through change, and providing training and mentorship on process improvement methods
• Anticipating and proactively managing program risks and issues that impact program progress
• Delivering practical solutions and methodologies to solve complex business problems
• Managing, coaching, and mentoring project teams
• Partnering with Finance to develop and track project metrics, and monitoring performance and improvement in key metrics
• 10+ years of process-related experience
• 5+ years of coaching/mentoring of business process improvement
• Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality) Master Black Belt certification
• Proven project management and process improvement skills including strong knowledge of lean and Six Sigma methodologies
• Highly proficient in instructional design and development, and training delivery
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Background in training and adult learning principles
• Master's Degree
• Fortune 100 experience
• Healthcare industry experience

Cib-training Resume Examples & Samples

• Graduate / Post Graduate with around 7-8 Years of experience in Banking / Financial Services. Exposure to Trade Finance and current training methodologies is desirable
• Experience in the Trade Finance will be a distinct advantage
• Role will be based out of Bangalore
• Acute client focus
• Strong Interpersonal skills & to ability to communicate at all levels

Training & Education Leader Resume Examples & Samples

• Globalize 1,500 members by coordinating and conducting the overall provision of HR service, policies, and programs
• Communicate with employees and design their career path for the next stage
• Develop/improve Managers’ management skill
• Facilitate organization for supporting company’s globalization and growth
• 5 years+ experience as L&D
• Passion for leading members to global
• Leading project experience
• Facilitation skill
• Familiar with PDCA cycle

Manager Operational Effectiveness & Training Resume Examples & Samples

• Identify training and development needs within the department through job analysis and regular consultation with business managers
• Design and expand training and development programmes based on both the department and individual’s need
• Manage the delivery of training and development programmes
• Identifies training gaps by reviewing rework items and analysing error reports and engage the business managers and appropriate parties as necessary to address gaps
• Assist department managers and trainers to solve a specific training problem
• Lead a group of trainers and relief officers
• Responsible for the scheduling the coverage of key position within PPOC to cover vacations, sundry absenteeism and peak periods
• Responsible for department training matrix
• Responsible to review operating procedures and work with Shared Services to ensure all documents are updated in a timely manner
• Identifies operational efficiency and effectiveness, operational risk related issues/concerns and customer care opportunities across Payments & Trade Operations and provides recommendations to address gaps
• Champion identification of process improvement initiatives, recommending/following implementation activities. Ensures all processes are documented and well communicated
• Assist the PPOC management team (and other areas of Payments & Trade Operations) with the implementation of all new initiatives, processes, products and system changes/enhancements
• Works closely with other P&TC groups (SME’s) and Service Partners to capture synergies and establish effective relationships to enhance customer care strategies and participates in the on boarding of new initiatives and/or system enhancement

Senior Design Director Apparel Training Resume Examples & Samples

• Close cooperation with Marketing and Development to implement main strategies, concepts and projects for vertical areas and horizontal collections
• You will work together with Development and Tech Services on resolving issues with our main products, from Tech Packs to the point of marketing
• Maintain an open dialogue and collaboration with the Human Resource department
• Criticize and improve the design and create a new platform for direct reporting lines
• Represent the design team in collaborations with other departments
• Secure a proper and appropriate use of brand technology across the different areas
• Furthermore secure the appropriate compliance of attributes of our brand identity and their application
• Maintain communication with the line manager and the department
• Be up to date on consumers, cultural trends, sports culture and athletic findings
• Alignment with the close-by design departments to develop best product opportunities between the departments
• Represent a strong design team when in contact with other departments
• Bachelor’s degree (4 years) from a college/university in the field of Industrial Design or Art / minimum of 10 years of experience in the respective field or an equivalent combination out of education and experience
• At least 5 years experience of leading Design teams
• Practical experience in the field of Design, including management experience
• Comprehensive knowledge in product design with a clear understanding of the athletics market and its culture
• Practical knowledge in the field of computer design software/systems and MS Office

Cib Treasury Services Client Training Manager Associate Resume Examples & Samples

• Strategy & Curriculum Development - Work with functional partners to develop our client training strategy, defining and developing the policy for training delivery, in terms of client scope, method of delivery and content
• Content Management - Develop a client training curriculum to meet the diverse segment, market and product requirements of our clients. Working with functional partners, manage the content of the curriculum to ensure it continues to meet the needs of our clients
• Training Administration - Develop and execute a coordination approach that ensures the effective and efficient scheduling and delivery of client training. Develop and execute a pre-brief and debrief mechanism to ensure content and logistics are agreed prior to training delivery, and a post-event follow up to ensure that the training met the client’s requirements
• Delivery Management - Oversee the delivery management of our client training curriculum, ensuring the effectiveness of our delivery partners, and ensuring the content and quality of delivery meets the requirements of our clients
• Measurement & Budget Management - Ensure the maximization of training resources through effective resource and financial budget management. Develop an MIS package that demonstrates the effectiveness of the training program, and the benefits of client training in improving the total client experience
• Professional experience with a Service/Client facing background preferred
• Proven ability to execute against project objectives
• Effective at working independently or as part of a broader team
• Proven ability to manage multiple tasks against tight deadlines
• Demonstrates great attention to detail
• Demonstrates an analytical approach to work
• Self starter, takes initiative and proactively seeks opportunities to improve
• Strong Time management, prioritization and organizational skills
• Cash management and treasury services product knowledge / experience
• Proficient in various desktop and internet based applications
• Knowledge of electronic banking products and services
• Ability to meet client demands and committed timelines

Training Rep Resume Examples & Samples

• Three or more years of clerical experience
• Solid technical skills generally gained through over three years of experience in the assigned department
• Ability to deliver and administer training and orientation programs
• Ability to stand to conduct training presentations

Manager Process Training Resume Examples & Samples

• Work as part of GEMS Operations Team on daily operations ensuring interconnectivity with COE teams, including those responsible for ensuring compliance with regulatory requirements, as well as clients and key stakeholders across GE
• Leverage understanding of GEMS functionality, regulatory requirements and GE internal policies and procedures, build, implement and ensure the ongoing sustainability of training programs aligning with COE pillars and global business stakeholders to include such topics as: GEMS edit use; GEMS browse use; Legal structure reporting requirements; corporate governance policy compliance and LEAD process tool
• Manage prioritization of tasks and request fulfillment based on volume, timeliness requirements, regulatory impact, etc
• Bachelors’ degree with 2+ years of corporate training and/or process management experience in Legal, Compliance, Operations, Human Resources, Regulatory or other related function
• Experience building and implementing training programs
• Experience building and/or implementing e-learning modules
• Advanced proficiency in Microsoft Office Suite applications, including PowerPoint
• Bachelor’s degree and 4+ years of corporate training and/or process management experience
• Experience as a training analyst or coordinator
• Training, financial services or bank regulatory related experience

Senior Counsel Governance Policies & Training Resume Examples & Samples

• Work with Governance Policy Leader to update existing, and develop new legal entity governance policies and procedures as needed by GE Capital
• Develop tools and templates for use by the Business Units to satisfy the requirements of the legal entity governance policies and procedures
• Provide surge support with legal analyses relating to 'control' as defined by the Federal Reserve and economic ownership as part of comprehensive legal entity analysis and data governance process for new and existing legal entities
• Provide legal support to the Regulatory Reporting teams on issues such as requests for exceptions to reporting requirements and requests for confidential treatment of disclosures to regulators
• Act as subject matter expert, drive cross functional initiatives and offer solutions to further enhance processes
• Review, develop and implement processes and standards for legal governance of entities
• Drive and manage projects relating to governance, including, implementation of legal entity governance systems, policies, standard documentation, etc
• Monitor legal governance developments in the region and ensure compliance
• Benchmark best practices with companies in the region
• Develop and coordinate training of legal governance teams
• Bachelors' Degree and J.D. from accredited law school with 5+ years of experience at law firm and/or in house in relevant subject matter areas
• Member in good standing of one or more state bars or the D.C. bar and where required, in house counsel registration or admission to the local state bar
• Demonstrated leadership experience
• Experience managing global cross functional projects
• Proficient with MS Office
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
• Experience with corporate governance and regulatory reporting under FR-Y6, FR-Y10, FR-Y11 and
• Prior applicable financial services industry experience
• Demonstrated ability to understand complex equity & JV transactions
• Experience working with regulators and/or building processes to satisfy regulatory requirements
• Highly effective and experienced leader who can create a shared vision, energize / motivate others to accomplish objectives
• Comfortable working in and influencing others through a matrixed environment
• Ability to manage or supervise/manage others through multiple complex matters in a global environment
• Ability to quickly identify and prioritize issues and devise solutions
• Able to execute, work well independently or with a group
• Change agent that can challenge the status quo and drive change within organization
• Strong presentation skills – confidence and comfort in making presentations to, or discussing complex issues with, senior management
• Demonstrated oral and written communication skills and ability to work cross functionally

Professional Exam Training Coordinator Resume Examples & Samples

• Administer enrolments and exemption applications liaising with students, Institute and internal contacts
• Administer course and exam bookings liaising with students, Institute and internal contacts
• Administer work experience records review processes liaising with students, institutes and internal contacts
• Conduct billing work for invoices relating to training and examinations, liaising with appropriate contacts internally and externally to allocate payment to correct offices
• Update and maintain NET databases with student information
• Distributing absentee and course feedback to key internal contacts on a timely basis
• Perform information requests for important distribution details ie. Counselling Manager updates
• File maintenance – both manual and electronic; including policy declarations
• Assist the team with results administration including processing bonus payments
• Assist and present at new joiner inductions
• Answering exam training mailbox
• Provide assistance with ad hoc projects and activities as requested

Training Manager Vail Resorts Retail Resume Examples & Samples

• Design, develop, produce and implement training programs and initiatives. Develop training programs, quick references, job aids, etc. to support operational needs
• Create, implement and manage training curriculum. Partner with Operations to determine needs, determine training solutions and appropriate delivery methods
• Conduct training needs analysis to determine training needs
• Oversee and manage The LIFT and SSVU online learning tools. Design/update content as needed, track training completion, report on completion rates
• Partner with VR Talent Management team to ensure appropriate involvement in VR sponsored courses, curriculum tracks, programs, initiatives, etc. Acts as liaison between VR and VRR to ensure appropriate support, involvement and inclusion with VR sponsored training and development initiatives, courses, etc
• Support Talent Management initiatives (development planning, management/leadership training, individual Hi Po development, etc.)
• Partners with Operations and HR to manage employee communication programs/initiatives (Epic Service, BUZZ newsletter, etc.)
• Arrange training and support requirements: establishing training calendar, establishing room reservations and set-up, gathering participant list, sending course announcements, etc
• Manage instructional design efforts/team (oversee development, review and edit drafts, finalize, produce materials, etc.)

Training Manager Macquarie Card Operations Resume Examples & Samples

• Consulting with stakeholders to understand business needs and identify key priorities
• Developing a training curriculum across the Credit Cards Team
• Designing and delivering blended learning solutions
• Developing online solutions as part of the overall curriculum framework for Credit Cards
• Completing regular reporting on activity and results achieved
• Attending and participating in working groups/project meetings to design and roll-out project specific learning to the Credit Cards Team
• Delivering training support in other SS&O initiatives as required
• Some interstate travel may be required from time to time
• Solid proven experience in successfully building training curriculums
• Working knowledge of training needs analysis and instructional design
• Experience utilising learning technology (online – Articulate, podcast, video, etc) highly desirable
• Exceptional communication skills and the ability to adapt to styles, environments and audience
• Proven experience building and managing stakeholder relationships
• Positive and commercial approach that focuses on partnering with the business
• Deep expertise and demonstrated ability to coach others and model desirable behaviours
• Drive to deliver effective blended learning solution through a range of delivery methods such as e-learning, podcast, and webinar
• Passion for training and developing people
• Relevant tertiary qualifications and/or Certificate IV in Workplace Training and Assessment
• Experience within the Financial Services industry will be highly desirable
• RG146 accreditation ideal

Cied Training Specialist Resume Examples & Samples

• 10+ years of experience with active Army land operations in infantry, armor, field artillery, and Special Forces
• 5 years of experience with planning, coordinating, and executing training operations at Battalion level and above
• Experience with Military deployment at Battalion or Brigade level and with a rotational training unit at Battalion or Brigade level at Combat Training Center
• Experience as Active Duty enlisted military rank of E8 or above, Active Duty officer military rank of Major or above, and an expert army instructor at individual and leader levels
• Experience with Microsoft Office products
• Knowledge of the Battalion Training Management System, Army Combat Training Center planning, execution, and recovery operations, Major Operations at Battalion and Brigade level, including offense, defense, and stability, Counter-IED operations, and equipment readiness operations
• Ability to hand-carry and operate training equipment and devices to support combat training under field conditions in all weather conditions
• Graduate of Resident command and Staff College or Sergeants Major Academy

Training & Technical Assistance Coordinator Resume Examples & Samples

• 7+ years of experience with provision of training and technical assistance and consultation with directors, boards of directors, staff, and parents
• 3+ years of experience with the provision of high-level technical assistance and consultation to Head Start Programs
• 3+ years of experience in a supervisory or management position
• Experience with analyzing and redesigning systems for grantees to improve the effectiveness and quality of program operations
• Experience with successfully developing, implementing, and managing or improving complex, high profile, multi-faceted projects, including implementing quality assurance systems that improved the provision of client services
• Ability to communicate clearly, orally and in writing
• Experience in a leadership role within a Head Start Program
• Experience with providing training at state, regional, or national meetings and technical assistance to individual organizations preferred
• Experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Knowledge of Head Start performance standards and all applicable federal, state, and local laws, rules, and regulations
• BA or BS degree in a field related to program design and management preferred; MA or MS degree in a field related to program design and management a plus
• 7+ years of experience in the provision of training and technical assistance and consultation with directors, boards of directors, staff, and parents
• 3+ years of experience in a supervisory or management role
• Experience with successfully developing, implementing, managing, or improving complex, high profile, multi-faceted projects, including implementing quality assurance systems that improve the provision of client services
• Experience with Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Training / L&D Manager Resume Examples & Samples

• Support the establishment of the shared services operating team including hiring of key positions to meet near team and longer term requirements
• The Training Manager is responsible for creating the training framework and collecting and developing content used to train shared service resources
• Manage and support the development of the training teams
• Track success of the learning program
• Ensure alignment of the program to evolving organisational talent needs
• Third level degree focused on Human Resources or a business related field
• Extensive experience in the learning and development function
• Previous experience working with a large SSC is preferred
• Understanding of best practices and metrics for learning and development
• Ability to utilise metrics to identify improvement opportunities
• People management skills; ability to plan, assign and direct work; ability to recruit, mentor and appraise employees
• Experience in managing teams
• Project and change management experience preferred
• Experience in process improvement activities
• Management experience in a large multinational organisation is desirable
• Experience working in an outsourcing environment is preferred
• Foreign language skills would be advantageous

Training Specialist Ii Cz Resume Examples & Samples

• Deliver classroom and internal training programs at any of several training locations
• May also co-facilitate higher level specialized training programs under the guidance of a Training Specialist III or Training Manager
• Develop storyboards and web-based training programs using e-learning authoring tools & theories
• Will be involved in training design and enhancing training programs and/ or materials
• Partner with colleagues and management to gain strong knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Adapt classroom instruction or web-based instruction, as needed, to meet trainee needs
• Evaluate trainees' performance and progress through observation, verbal questioning and a variety of assessment mechanisms
• Provide coaching, feedback and direction to trainees to facilitate development of desired knowledge and skill
• Address needs and problems that arise during training classes
• Utilize several methods (e.g., focus groups, interviews, surveys) to review and evaluate the effectiveness of training programs, makes recommendations for improvement, as necessary
• May manage specific training program(s)
• May be involved, to some extent, in some or all of the following: (i) setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes; (ii) directly or indirectly monitoring functions that, on a day-to-day basis, ensure that the procedures and controls are functioning as designed (e.g., reviewing and resolving exception reports or ensuring that exception reporting is occurring and/or providing reporting and trending of data for management), (iii) developing training of business line personnel regarding
• Extensive knowledge of web-based authoring tools desired
• Experience in banking, finance or banking related fields preferred
• Knowledge of Wealth Advisory and/or Corporate Trust and/or Retirement Services industry preferred
• Advanced knowledge of SharePoint, eRoom preferred
• . Advanced knowledge and experience with web-based design and delivery preferred
• Specialized certifications in instructional design, facilitation skills, and/or web-based design and development a plus

Training Manager, Nacs Resume Examples & Samples

• 5+ years of experience managing a training organization in a multi-site and multi-contact type environment
• Proven training planning/coordination skills and trend-analysis experience
• Knowledge and experience researching and implementing training tools and delivery systems (LMS)
• Ability to successfully learn new products and technologies in order to deploy training resources effectively
• Experience developing and presenting training goals and objectives to the executive level
• Serve as the key liaison for Support training to Support management over the agent staff to ensure all training is meeting the needs of the business
• Continuously seek and support new training approaches, methodologies, practices, and processes to improve the efficiency of NACS training services
• High level of understanding of end-to-end Customer Satisfaction programs; including analyzing surveys results, communicating next steps from the agent level to executives, performing additional follow-up analysis to ensure goals are met, etc
• Proven ability to effectively communicate with both internal and external customers, verbally and in written form
• Ability to plan and implement both strategically and tactically
• Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously, and operate in a demanding work environment
• Ability to develop concise and relevant objectives and goals, clearly communicate to a team, and accurately measure
• Exemplary leadership skills; ability to lead and motivate a team to achieve success is required
• Ability to develop processes that will improve team effectiveness and efficiency
• Ability to manage multiple projects from inception to implementation
• Experience in managing team members across various locations
• Experience in publishing/educational/call center markets is desired

Training Coordinator Month Contract Resume Examples & Samples

• Training processes are executed on time with no errors. Including accurate scheduling of training classes/programmes, including diarising trainers/resources within our teams SLA’s
• Keep accurate records in accordance with any internal SLA’s or external auditing standards of: o Training Reports o Training Processes o Training Feedback o Flagging any potential problems to your line Manager as early as possible
• Worked in varied administrative roles – essential
• Worked in a fast paced environment – essential
• Worked within an educational establishment – essential
• Prior experience of working in a Training & Development role – ideal
• Prior experience of working for a Global organisation – ideal
• Microsoft Office skills o Outlook - essential. o Excel - essential
• Learning management systems- desirable
• Ability to build relationships at all level in the business
• Good, all round interpersonal and communication skills
• Structured approach
• Good grammar

Head Start Training & Technical Assistance Coordinator Resume Examples & Samples

• 8+ years experience in provision of training and technical assistance and consultation with directors, boards of directors, staff and parents; and experience analyzing and redesigning systems for grantees in order to improve the effectiveness and quality of program operations
• Demonstrate ability to effectively supervise GS specialists and ECE Manager across the T/TA Center infrastructure, as directed by the Regional Office
• Ability to manage contracts, including budgeting, monitoring deliverables and project accomplishments, planning activities, and addressing challenges
• Experience in a leadership position within a Head Start Program
• Knowledge of Head Start performance standards and all applicable federal, state and local laws, rules and regulations

Head Start Training & Technical Assistance Coordinator Region Resume Examples & Samples

• Bachelor’s degree in a field related to program design and management from an accredited university or college
• Experience with project management, Early Childhood Education, and knowledge and experience working with children and families from diverse cultural and economic backgrounds
• Demonstrate ability to review, aggregate, and present data gathered from multiple sources, upon the request of the Regional Office
• Master’s degree in a field related to program design and management from an accredited university or college
• Experience providing training at State, Regional, or National Meetings and technical assistance to individual organizations preferred
• Proficient in MS Office Applications (Word, Excel, Outlook, PowerPoint)
• The successful candidate must be able to work independently and collaboratively under critical time frames and be able to work with complex and sensitive information
• Demonstrated ability to communicate clearly, both orally and in writing
• Excellent presentation skills; small and large group trainings

Manager Field Training Resume Examples & Samples

• Provide business-specific training design and development solutions for both live delivery (conferences, workshops and small group) and e-learning
• Consult with business partners/field leaders and project leaders to determine optimal design approach, methodologies and tools
• Lead train-the-trainer calls with advisors, staff and leaders at all levels in the company
• Convey confidence and flexibility when working with business partners and field leaders on content development
• Be proactive leading through issues and/or road blocks that arise with any project
• Establish priorities, assign resources and connect work to department and organizational goals
• Develop metrics for measuring the success of training in relation to project and department goals
• Review and test new training products created for quality, design and usability in advance of broad distribution
• Drive further innovation around e-learning by identifying new tools and new more efficient ways we can use existing tools
• Represent the team/department on companywide training project teams
• 3+ years of experience designing, developing and/or delivering training programs to adult learners
• Strong knowledge of training development tools (e.g. various e-learning tools and Microsoft Office products)
• Series 7 or have the ability to obtain within the first 6 months of employment

Senior Specialist, Merchandising, Training Resume Examples & Samples

• Provide expertise in developing complete 3-5 year plan for the relevant product category aligned with the local BU strategic plan
• Execute all aspects of range merchandising, including segmentation and establish pricing of the range
• Support in creating the Range Architecture with CTC team and Select an optimal range within that architecture to maximize the efficiency
• Implement the most efficient business model for servicing all aspects of local sports marketing asset needs including promo in alignment with local BU strategic plan
• Support Local sell-ins to both retailers and assets where required
• Provide input to the Global BU to get the best possible sell-in tools for the category and create augmented tools where required with the local BU Brand Communications team
• Provide commercial input (consumer, channel and market-specific needs and business opportunities) to the Global BU to maximize category sales and profitability (within Global and Market strategic parameters)
• Support in developing category forecast as part of the IBP process
• Monitor and Report the category product KPI’s (turnover, standard margin, contribution, stock turn, SKU, market share, sample, efficiency, sell-out) and initiate business development
• Experience in both market and above market organization preferred

Recruitment Training Partner Resume Examples & Samples

• Partner with the Recruiting Leadership Team and Recruitment Operations team to identify and drive comprehensive development programs ensuring that our team is continually learning and growing
• Design and deliver highly innovative solutions for talent assessment, development, career paths, succession planning, and employee engagement
• Prepare and present talent development metrics reports that assess and measure impact and ROI of initiatives and programs
• Conduct ongoing needs assessments and recommend and develop targeted solutions to address capability gaps across the team
• Serve as the point of contact for all training related questions

Training Track Lead Resume Examples & Samples

• Design and develop high-quality impactful learning interventions and experiences in both web based and instructor led environments
• Manage a team of instructional designers dedicated to the success of the training track
• Keep training team lead up to date on track stakeholder needs both scale and scope

Training Partner, Recruiting Operations Resume Examples & Samples

• Collaborate with the Onboarding, Learning & Development Program Manager in managing the administration, development and implementation of recruitment orientation
• Leverage available data to prioritise and develop effective programs/initiatives to ensure targeted individual and team development, ensure compliance and further enable us to meet the needs of our key stakeholders
• Develop and implement meaningful ways to measure the impact and effectiveness of training and development programs
• Investigate, evaluate and recommend new vendors, when required

Director, Global Product Training Resume Examples & Samples

• Develop and drive global strategy, priorities and roadmap for product training to support Coach’s Modern Luxury vision and customer experience and a robust associate training and development journey at Coach
• Develop product training across both retail and outlet channels globally
• Foundational category training
• Seasonal product knowledge
• Partner with Director, Service Training to ensure a seamlessly integrated product and service training approach/ roadmap
• Set performance metrics and leverage global Mystery Shopping, Voice of the Customer and other programs to continuously assess progress and training impact
• Manage product training development budget

Director, Global Service Training Resume Examples & Samples

• Develop and drive global strategy, priorities and roadmap for service and selling training to support Coach’s Modern Luxury vision and customer experience and a robust associate training and development journey at Coach
• Core service ceremony and selling skills
• Clienteling training
• Advanced/ Specialist training programs, e.g., repairs and after sales
• Drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Partner with global Merchandising and Field Service Training teams to ensure elevated, globally relevant service training content and strong and effective implementation in each market
• Partner with Director, Product Training to ensure a seamlessly integrated product and service training approach/ roadmap
• Continuously assess effectiveness of training programs and identify ongoing training needs and opportunities; balance global and local training priorities
• Identify and drive opportunities to leverage technology to improve effectiveness and scalability of training programs
• Manage service training development budget

Manager, Global Product Training Resume Examples & Samples

• Drive key product training priorities/ roadmap to support Coach’s Modern Luxury vision and customer experience and a robust associate training and development journey at Coach
• Develop and implement product training across both retail and outlet channels globally
• Category selling, service and styling skills
• Product Specialist training programs
• Categories including handbags, shoes, ready-to-wear, and accessories (including textiles, sunglasses, watches and fashion jewelry)
• Partner with global Merchandising and Field Service Training teams to ensure elevated, globally relevant product training content and strong and effective implementation in every market
• Collaborate with broader training team to ensure a seamlessly integrated product and service training approach
• Leverage field feedback as well as Mystery Shopping and other programs to assess effectiveness of training programs and identify ongoing training needs and opportunities
• Leverage technology to improve effectiveness and scalability of training programs

Internship Global IT Project Management Office & Training Resume Examples & Samples

• Support PMO activities related to start-up, execution and closing of Global IT projects
• Support administration, tracking, maintenance and enhancements activities on the respective project portfolio management & collaboration & time reporting tool
• Plan and organize monthly methodology trainings. Assist in the development and creation of training requirements and the necessary training materials
• Coordinate development and maintenance of Global IT document templates and procedure documents
• Assist in maintaining and development of PMO Intranet presence
• Provide administrative support, e.g. assist in managing the team mailbox
• Assist in maintaining, enhancing and updating existing and new procedures for project management methodology and departmental policies [e.g. maintain project related QA documents in the Global IT Document Database with the responsible project manager]

Global Finance Training Resume Examples & Samples

• Relationship management and stakeholder influencing skills
• Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly
• Experience in Project Management/ADDIE Methodology
• Microsoft Office experience (Word, Excel, and PowerPoint)
• Regulatory Reporting business knowledge
• Project Life Cycle
• Microsoft Access
• Learning Management Systems

Digital Training & Prod Lead Resume Examples & Samples

• Bachelor’s degree or equivalent experience & a minimum of 3 years in a digital environment
• Experience selling and positioning the full suite of digital solutions to meet client needs including Display, retargeting, social, search, content marketing et al
• Ability to learn and facilitate ever-changing digital media technologies
• Outstanding computer skills including extensive experience in Microsoft Excel, Word & PPT
• Technical aptitude (including basic knowledge of HTML,DFP, AdWords ) preferred
• Strong organizational and process management skills
• Ability to manage multiple daily tasks
• Flexibility to work in a rapidly changing environment
• Self-motivated and ability to work well under pressure
• Strong focus on teamwork and ability to manage relationships across multiple departments
• Results oriented with great attention to detail
• Able to apply creative thinking and exceptional problem solving skills

Director of Training Resume Examples & Samples

• Develop and lead Training programs and curriculums
• Oversee all aspects of creating product training and education materials used by store personnel including: product information documents, PowerPoint presentations, and consultation brochures (for use during customer interactions)
• Lead strategic development of all training and education materials, programs and initiatives, including training videos, service and sales directives, new-hire orientation programs, educator/leaders’ guides, and business-building strategies
• Provide customer relationship support as needed in order to uphold superior service standards in all channels of communication with customers
• Serve as a brand ambassador and embody company philosophy in all communications and interactions
• Directly manage and develop Training Managers
• 5-8 years of Education, Communications and/or Training experience
• 3+ Years of Retail or Marketing experience
• Experience in coaching, mentoring, training and developing individuals and teams
• Experience in developing training materials (booklets, videos, e-learning modules)
• Exceptional presentation, written and verbal communication skills
• Proficient in PowerPoint and other design/presentation applications
• Bachelor’s Degree in Education, Management or related field of study (or equivalent work experience) required
• Ability to travel 50-75% based upon business needs

Retail Business & Training Manager Resume Examples & Samples

• Excellent communication skills, the ability to build genuine relationships and to network with people at all levels
• Tenacity and a preference to work autonomously, self-motivated
• Ability to work in a faced paced atmosphere
• Highly organized with prioritization skills
• Computer literate and confident with numbers and analysis
• An ambition to succeed in all that you do
• Holds a full UK driving licence

Dir Training Resume Examples & Samples

• Assist in the design and development of leader’s guides, participant workbooks, collateral, and audio-visual programs. Maintain awareness of trends in presentation methods and equipment (digital, social, on demand, classroom, etc) and how they can be applied to the Vichy & La Roche Posay business
• Develop and execute product training for all Beauty Advisors, Skin Care Experts, and retail partners
• Lead ASTM team (Area Sales & Training Manager) in execution of retailer training seminars in their respective territories
• Provide coaching and ‘train-the-trainer’ sessions for ASTM team to ensure their success in delivery of retailer training seminars
• Budget responsibilities: complete all projects on time and within budget guidelines; adhere to T&E budget; prepare budget recap at the end of each training
• Keep abreast of competitors’ activities and actively share information and ideas that will impact future success for Vichy & La Roche Posay
• Reinforce training/education in all product seminars and it’s relation to the service business
• Create, review and update selling techniques, inclusive of ‘meaningful customer engagement’, “how to open, build and close” a service sale/product sale

Training & Organisational Change Specialist Resume Examples & Samples

• Apply a structured methodology to deliver change management services
• Consult and coach project teams on communications principles and messaging
• Develop, manage and maintain a master communications plan for the project
• Develop communications materials for a variety of mediums, using appropriate Telstra’s style, language and tone
• Integrate change activities into the project plan
• Evaluate and ensure user readiness through a business readiness checklist
• Conduct a change impact assessment to understand the impact of the change and required interventions
• Perform stakeholder analysis, including a plan to manage stakeholders through the lifecycle of the project
• Implement and manage a method for measuring change/communications effectiveness
• Perform training needs analysis and develop, pilot and deliver training materials
• Participate in the definition of success metrics and monitor change progress
• Provide peer review support to project team members where required
• Ensuring effective handover to the business pior to project closure
• Track and report issues, risks and project progress
• Procurement or Supply Chain experience
• Business process mapping and requirements definition experience
• Experience in rolling out category management and/or supplier relationship management models
• Experienced in Change Management
• Instructional design/learning needs analysis skills
• Strong Business and financial acumen
• Relevant academic qualifications, with 3+ years consulting experience
• Demonstrated continuing commitment to self-development and professional development
• Change management certification or designation desired
• Experienced in Project Management
• Experienced in implementing and driving change and business improvements in large organizations
• Excellent interpersonal skills; including the ability to develop effective working relationships at all levels
• Excellent communication skills – both written and verbal

Operation Center Training Manager Resume Examples & Samples

• Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs
• Ability to manage multiple trainers
• Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities
• Maintains a portfolio of training options for content sharing including, but not limited to, traditional face-to-face training, self-paced training, and other types of coaching programs
• In cooperation with the trainers, supervisors, and managers, ensures a positive “on boarding” experience for all newly hired employees
• Identifies needs for ongoing refresher training as needed to ensure maximum skill attainment
• Proactively develops training programs that condition employees to retain information and periodically reinforce the material
• Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed
• Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives
• Schedules all training programs in conjunction with the Call Center Operations Manager
• Manages and develops the call center training staff
• Partners across sites and with Manager, Content and Knowledge Management to ensure all training documentation is current, and easily accessible
• Delivers trainings as appropriate
• Monitors the quality of performance of recent trainees
• Develops a skill based certification process that aligns with organization strategies and objectives
• Works across the Blackboard campuses to ensure all training provided meets the greater organizational strategies and directions
• Bachelor’s Degree or a combination of equivalent experience and education can be substituted for the education level
• Five years experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employee groups
• Experience managing trainers required
• Creative thinker with the ability to develop engaging and interactive training materials
• Ability to adapt to changing priorities, meet deadlines and work well under pressure
• Able to focus in a fast paced environment
• Superior stand up presentation skills
• Personable, enthusiastic, assertive, dependable and self motivated
• Moderate computer skills, especially with Microsoft office

Gq Training & Events Coordinator Resume Examples & Samples

• To manage the scheduling, resourcing and organisation of a suite of GQ meetings
• Liaising with GQ Assessment to develop and implement operational protocols
• To ensure MI is maintained & updated regularly

Manager of Bloomingdale s Systems Training Resume Examples & Samples

• Facilitate / co-facilitate system education to all levels
• Facilitate CBT and Outlook/Lotus Notes edcaution for new hires
• Manage the current Macy’s Inc. Systems curriculum for Merchants (Buying & Planning)
• Work with MST, Corporate Learning and Development on curriculum development
• Communicate systems enhancements & quick tips to the merchant organization
• Coordinate, update and print participant guides and maintain current library of CBTs
• Participate in Macy’s Inc Learning & Development conference call meetings monthly
• Manage, coordinate and facilitate all levels of EDP program graduates
• Provide onboarding ILP for support for non career path hires
• Develop workshops with system owners as needed
• Review Bloomingdale’s systems training needs in coordination with Central HR team
• Be the learning resource / trouble shooter for all merchant Systems
• Ensure that learning participation is tracked including required compliance class (HVA)
• Partner with merchant support mgr. on MA curriculum & classes
• Keep SVI site up to date with materials
• Research and attend learning opportunities outside of Macy’s Inc. to increase knowledge, skill base and practices
• Participate in various task force committees to identify training opportunities
• Standardize training materials and create library in the event substitute facilitator is needed
• Bachelor’s Degree and relevant job experience
• Training / Facilitation Skills: 2 years of relevant experience
• Proficiency in Macy’s Inc. (Buying & Planning) Systems
• Excellent written and oral communications skills
• Proficiency in MS Office Software

Manufacturing Training Specialist Resume Examples & Samples

• 40% Developing Training Materials
• 20% Training Project Management
• 10% Supporting Quality Systems and Inspections

PRC SMG Training Manager Resume Examples & Samples

• Possess a Bachelor's degree with 8+ years of experience in Sales and Marketing, Master's Degree is an advance
• Self-motivated person and able to work independently and under pressure
• Good experience in project/program management, experience in organizing and delivering training is a plus
• Excellent communication and stakeholder management skills as well as proven track record for making solid decisions
• Excellent command of spoken and written English

Ratail Marketing Training Manager Resume Examples & Samples

• Charter: Responsible for channel and retail training engine set up to support Intel retail business; content creation effectively support both online and offline retail influence; program design and faultless execution, tracking and result evaluation; influence both internal sales force and external customer for delivering effective Intel Architecture preference
• Work with internal link team such as account team, direct marketing team, etc to make sure training strategy, execution and metrics are aligned and well communicated
• Work with worldwide counterpart to deliver training Plan Of Record and well align priorities
• Responsible for Intel Channel communication and events, including top channel summit to quarterly customer conference to support customer engagement and relationship building
• Strong experience on sales training, channel and retail management, customer insight preferred
• Self-motivated and strong driver for execution
• Solid communication and interpersonal skills to build a strong business relationship with customers and internal teams
• Strong presentation and negotiation skills, being consultative and analytical with data-driven approach
• Team work, fluent in both English and Chinese, be able to travel when needed
• Bachelor degree holder

Cinematics Training Manager Resume Examples & Samples

• Partners with key personnel to obtain clear alignment on teams training plans, priorities, and operating processes
• Work with Blizzard academy, production staff, and various subject matter experts to provide tools, curriculum, and materials to support best practices
• Work with team leads to determine resources necessary to see projects through to completion
• Candidate must be able to learn and understand studio workflows and processes utilizing both commercial and proprietary tools
• Manage subject matter experts in developing and delivering short, focused courses to provide better levels of service and effective learning
• Manage the customer relationship, including status meetings, gathering customer requests, maintaining customer satisfaction, billing preparation, and status reporting
• Provides up-to-date and accurate status information to manager as required
• Helps define goals, measure and communicate progress toward training objectives
• Coordinate, track, and manage the activities of personnel to ensure that project tasks are completed on time
• Drives continuous improvement of training processes and technologies
• Develop and maintain current knowledge of industry tools and techniques

Academy Art Training Manager Resume Examples & Samples

• Act as academy art advocate, the key point of contact between academy and development teams. Partner with the art directors, managers, and leads on applicable training for artists
• Help define training objectives, schedule, resource requirements, and deliverables in support of developing the art community at Blizzard
• Coach, mentor, and motivate internal instructors, while keeping projects on track
• Ensure classes are properly scheduled, delivered, and exceed expectations, as well as, following up with related course materials
• Develop or support the creation of art training documentation (including video documentation). Craft visually-engaging materials to announce training / enrichment events that will be seen across the studio
• Evangelize and enlist speakers (both internal and external) across art community
• Manage and publish art newsletter for the development community, working with project teams and support groups to solicit content
• Salary History

Tech Training Dvlp Senior Analyst Resume Examples & Samples

• Develop interactive game based training and learning activities for PC and mobile platforms
• Work closely with software development team to develop ideas and concepts for games for game based learning
• Work with the respective Training Program Manager and develop game based trainings / eLearning for all Dell Client business
• Maintain and improve the quality of developed projects by self and the team by Implementing Learning Solution into Technology Platform
• Make edits/changes based on the Feedback/Correction/Change requests
• Work with the Training Program Manager and SMEs to launch the Training content on-time with all Quality standards and business requirements met
• Communicate with Business Partner(s) and handover the training
• Evaluate the content/games developed post project completion and share the learning and best practices
• Contribute and lead intra-team and cross functional projects/initiatives as required by the business
• Adhere to the Content development & Review process and report to the Training Program Manager
• Graduate in any Specialization
• Strong and proven experience in using Unity 3D game engine
• Proficient in Autodesk Maya/3DS Max Modeling, Texturing, Lighting, Rigging and Animation
• Working experience in Mudbox & ZBrush
• Proficient in Adobe Creative Suite designing and animation
• Experience in IOS, Android, and Windows game development

Training & Performance Management Support Agent Ottawa Resume Examples & Samples

• Provide training on various topics- (i.e. communication of offers, price changes, new products, etc.) to new hires and existing employees
• Liaise with the sales channel team to oversee the design portion for new offers and training manuals
• Territories include the greater Ottawa region (including Gatineau area)
• Monitoring and evaluating quality standards within the Field Sales Channel
• Recommending and implementing long-term solutions to improve overall channel performance
• Liaise with various internal offer/product teams to obtain project information
• Identifying insights for cancelled orders
• Ad hoc requests where required
• Bilingual in English and French, mandatory
• Strong and confident, an independent thinker
• Exceptional time management skills

Senior Manager Merchandising Training Resume Examples & Samples

• Select an optimal footwear and hardware range within the parameters set by the Concepts-to-Consumer Range Architecture team
• Manage all aspects of range mechandising, including segmentation
• Establish a harmonized pricing strategy for the range accross LAM as framework for sub-unit local currency pricing definition by BU CtC teams
• Provide all relevant KPI reporting and tracking for the category
• Provide any required scenario analysis related to the Category
• Drive specific projects within the long term business plan of the BU for LAM
• Proactively monitor new business opportunities
• Manage the cross-functional working relationships with other Marketing disciplines and distribution channel teams effectively to ensure timely delivery of the GTM propositions
• Drive SMU briefs
• University degree in Business or equivalent professional experience, ideally in Sales and/or Marketing
• Advanced cross-functional Marketing knowledge and Market experience in sport and/or fashion/lifestyle categories (sporting goods industry prefered)
• Excellent English and Spanish verbal and written communication skills
• Strong presentation and communication skills
• Advanced user of MS Office (advanced knowledge of Excel and Powerpoint)

Manager, Agency Training Gpa Resume Examples & Samples

• Virtually all FPAs get Launch Bonus, a compensation offered if certain productivity marks are achieved in the first
• Strong communication, facilitation, interpersonal, problem solving and team building skills
• Active in professional and community organizations
• Maintain all appropriate licenses as required by the company
• Ability to speak Korean is a plus

Training Coordinator People Projects Resume Examples & Samples

• Manage the Ticketmaster Culture Initiative projects and activities
• Own all the logistics for the Ticketmaster Hiring Right, orientation (e.g. DayOne and Ticketmaster 101), and Leadership 2.0 workshops and programs, including communications, scheduling, travel, materials, registration, classroom setup and breakdown, F&B ordering, etc
• Track, maintain and report training statistics
• Oversee the schedule and details for other Ticketmaster educational programming
• Help facilitate the Ticketmaster Buddy program and other onboarding activities
• B.A Degree or at least 2 years experience in event planning, project management, administrative or support position
• Exceptional PowerPoint skills and ability to create materials that are clean, creative, and highly professional
• Strong Microsoft Excel skills
• Proactive with a high level of initiative and follow-through; reliable
• Excellent verbal and written communication, analytical and interpersonal and social skills
• A comfort with and experience in public speaking and facilitation
• Ability to organize, prioritize work, and meet deadlines
• Ability to effectively interface with all levels of employees
• Interest in Training and/or Organizational Development

Regional Training Specialist Fitness Resume Examples & Samples

• Maintain familiarity with all other Garmin product lines
• Provide product support to Garmin customers via phone, fax, and email
• Must possess knowledge of and/or experience with using, supporting, and/or selling fitness consumer electronics products
• Must possess demonstrated proficiency using Microsoft Office Suite

Training Specialist, Client & Dealer Services Resume Examples & Samples

• Superior presentation skills
• Comprehensive written and verbal communication skills
• Excellent PC skills using the Microsoft suite of applications
• Working knowledge of the asset management industry
• Fluently bi-lingual English and French

Project Hire Training Manager HR Service Now Project Resume Examples & Samples

• Testing responsibilities would be
• 3-5 Years Leadership experience
• 1-2 years of HR Systems or related experience. ServiceNow technical experience a plus
• 2-3 years of instructional design or training experience
• Positive attitude and the ability to be proactive, resourceful, and flexible. Exceptional Organizational skills, strong communication skills (written & verbal)
• Background in System Testing would be helpful
• Ability to understand the Technical needs of GHRO, and alignment of technology solutions
• Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
• Experience in writing test scripts would be helpful as this position is responsible for managing system testing efforts
• Experience in test script development and managing testing efforts would be preferred
• Experience in Word, Excel, PowerPoint, and Outlook are all required. Experience in ServiceNow or ALM would be beneficial

Training Manager / PMO Resume Examples & Samples

• Responsible for the effective design, development, coordination and delivery of training in support of large-scale transformation business and systems projects across the company
• Responsible for conceptualizing and executing a clearly defined curriculum that includes the following scope, sequence and approach: Conduct knowledge and skills based assessment: conduct comprehensive needs analysis and research to ensure that training fulfills the needs and objectives of the business strategies and objectives
• Define instructional, learning and performance objectives
• Design and develop training content and materials based upon needs and objectives (e.g., the essential functional job requirements that employees are expected to know with respect to process, policy and systems supporting the new business changes)
• Conduct train-the-trainer sessions with managers, supervisors and select Subject Matter Experts (SMEs)
• Coordinate training logistics: trainers, scheduling, computers, materials, etc.; oversee the scheduling of all training sessions and maintain training calendar on SharePoint
• Deliver computer-based training in the classroom and then continue with structured, real-world training to ensure new knowledge and skills are successfully applied while performing on-the-job
• Conduct evidenced-based learning evaluations upon course completion (coaching observations, performance metrics, etc.); track all feedback to assess effectiveness of instruction and to develop improvement strategies
• Works directly with the PMO leadership team and assigned Project Managers with regards to establishing timeframes for project deliverables and interfaces regularly with other members of the organization such as Sr. Management, Subject Matter Experts (SMEs), software developers, external consultants, and vendors
• Actively presents recommendations regarding course design, training technology, and instruction delivery options
• Prepares course materials, instructional content and training aides, including: course outlines, course schedules, attendee lists, handouts, workshop exercises, quick-reference guides, feedback forms and web-based materials
• Maintain instructional materials by collaborating with functional areas of the business to ensure that course materials are updated: create and update course materials to reflect changes in processes or systems
• Ensure project teams are aware of training successes (completion of milestones) and improvement opportunities
• Maintain the training section on the PMO page of the company's intranet
• Maintain records of all training activities and materials by following the guidelines for storing files on the PMO drive and on the PMO SharePoint site; provide weekly status updates to PMO director and project teams; participate and prepare for project meetings as needed
• Provide additional support and assistance to PMO team as needed

Training Manager, Financial Management Group Resume Examples & Samples

• Managing one direct report - providing direction, feedback, and support, conducting appraisals and providing development opportunities
• Liaising with internal and external vendors; developing and executing training development and delivery plans
• Providing advice and consulting on L&D topics to FMG teams and staff
• Supporting the regions with coordinating and implementing globally driven L&D initiatives
• Developing courses and supporting materials for FMG L&D run courses

Technology Training Coordinator Resume Examples & Samples

• Create training schedules/calendar for a worldwide audience based on demand and plans
• Manage all training delivery logistics: course entry into LMS, student registrations, room scheduling and set-up, shipping and distributing learning materials, catering, collecting student evaluations, tracking and reporting, etc
• Work with internal SMEs, presenters and external vendor personnel to coordinate training
• Follow templates to generate appropriate training communication and marketing
• Open and manage POs
• Respond to employee and manager inquiries regarding our offerings; provide prompt, courteous and accurate customer service
• Look for trends in issues and make recommendations for tool and process improvements
• 2-3 years of training coordination experience
• Experience working with a Learning Management System
• Strong communication, organizational and customer service skills
• Fast learner
• Experience working for a global, high-tech company preferred
• Proven ability to work successfully in a fast-paced, dynamic environment while maintaining good relationships with co-workers and students
• Comfortable with ambiguity and change
• Workday, TALEO experience a plus

Ra Special Assets Collections Training Specialist Resume Examples & Samples

• Manage an effective training program to complement the professional development of the staff by developing, coordinating, and delivering training sessions
• Update departmental manuals, training materials and sessions to reflect current practice, risk management concepts and principles, as well as changes in technology, new laws and regulations and bank products and services
• Develop and implement training sessions, materials and manuals to reflect policy and procedures and to include team building, client service skills, product knowledge and technical skills. Training needs may include merger issues, new or updated regulations, new products, and new systems
• Conduct training sessions that include, but not limited to, a comprehensive view of: Collection Agent training guidelines, Collector Call Skill Certification, systems training, Sign-in and Sign-off procedures, analysis of client status, negotiations within collections systems, World Standard Client Service Skills, product knowledge - highlighting features, benefits and products in detail, Fair Debt Collection guidelines, new products and processes conducive to new industry trends and competitive concepts relative to collections
• Utilize client “case studies” to develop illustrations, demonstrating best practices to be used in similar situations
• Two years of experience in collections
• Strong facilitation skills and experience
• Demonstrated ability to develop and deliver training courses
• Strong knowledge of collection practices and federal/state regulations and laws
• Demonstrated proficiency in basic computer applications, such as MS Office
• Ability to work irregular hours

Games for Training Logistician Resume Examples & Samples

• 6 years of experience with logistics and supply accountability
• Experience as an E-6 or above or equivalent civilian grade
• Experience with property accountability of computer equipment across multiple locations
• Experience with Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Ability to fulfill the physical requirements of the position
• Unit Supply Specialist Basic Noncommissioned Officer (NCO) Course or Property Book and Unit Supply Enhanced (PBUSE)-Unit Level Course
• 15 years of experience with military
• Experience as an E-7 or above
• Unit Supply Specialist Advanced Noncommissioned Officer (NCO) Course or Property Book and Unit Supply Enhanced (PBUSE)-Property Book Level Course

Training & Instructional Design Consultant Resume Examples & Samples

• Take the lead in designing and delivering training to support the growth goals of Great Western Bank through effective curriculum creation and design of virtual learning courses using instructional design techniques
• Use adult learning principles to design, develop, and implement broad based training programs to include in-person, e-learning, and on-demand video courses
• Coordinate and deliver classroom training and facilitate group workshops
• Perform continuous research and analysis of current learning and training techniques and platforms to develop strategies
• Perform other job-related duties or special projects as assigned
• Bachelor’s degree in Adult Education and Learning, Organizational Development, Communications, Business Management or Business Administration is required
• Three years of training experience required; previous banking experience a plus
• Knowledge of instructional design, adult learning theories, and evaluation methodologies
• Proficiency in MS Office required; experience with the following editing software a plus
• ELearning Authoring ( Articulate Storyline, Adobe Captivate)
• Video Editing (Camtasia Studios, Windows Movie Maker)
• Exceptional written and verbal communication skills with ability to express thoughts clearly, concisely and accurately

Field Training Manager, West Elm Resume Examples & Samples

• Diagnosis - assess offerings, evaluate and create L & D solutions to business challenges (including buy, build and/or redesign)
• Program & Project Management - design and deliver programs/projects on time, on budget and meeting stated objectives
• Change Expertise - use business acumen/expertise and L & D solutions to appropriately guide organizational, team and individual change
• Facilitation - delivers core and brand initiatives training to District Managers, GM's and associates to build capabilities and deliver results
• On Boarding - supports training and on boarding of new hires to ensure consistency and quality on boarding
• New Store Openings - support new hire management and associate training and on-boarding
• Cultural Fit - implement culturally relevant and compelling programs
• Evaluation - deliver and measure results; ensure there is a lasting effect
• Minimum of 5-7 years of experience in the training and development of teams and individual leaders
• Experience facilitating adult learners in a corporate and field settings
• Demonstrated consulting and diagnosis skills
• Experience working with and building competencies and L & D solutions that link to specific competencies
• Strong facilitation and presentation skills
• Ability to work across a geographically dispersed team/client group
• Experience in specialty retail a plus

Training / Compliance Project Specialist Resume Examples & Samples

• Knowledge and understanding of Adult Learning Principles
• Knowledge of SOPs & other Quality Documents
• Knowledge of Le@rn LMS (Saba based LMS) in a working regulatory environment
• Expertise in HTML5
• Previous experience working in various integrated databases
• Expertise in MS PowerPoint, MS Excel (Pivot Tables), Survey Monkey
• Expertise in Sharepoint 2007 & 2010 and Interwoven

Senior Designer Apparel Training Resume Examples & Samples

• Lead the creative development for campaign or category across multiple consumer touchpoints, from 2D to retail to digital to motion
• Develop concepts and creative strategies that fulfill objectives of category, concept, or brand briefs
• Collaborate with Product Design team to ensure holistic storytelling
• Collaborate with cross-functional team members to ensure consumer- and brand focus
• Lead the execution of creative strategies to ensure end to end creative excellence from sellin to sellout (consumer-facing)
• Direct a variety of creative resources (agencies, freelancers, writers, photographers, etc) on development of creative execution to ensure holistic creative excellence
• May lead, mentor and administrate a team of internal direct reports
• Review and approve production stages of final creative execution
• Maximise results within given budget and timeframes
• Participate in the creation of annual and long-term Creative Direction strategies
• Present and communicate objective creative solutions with clarity, effectively selling in ideas to variety of stakeholders
• Identify opportunities of improvement and change, and initiate own proposals/projects
• Seek out new Design resources that can deliver world class results
• IT skills: Excel, Word, PowerPoint: advanced /Outlook
• Design apps: expert
• Strong visual and verbal skills with the ability to create impactful/exciting visuals
• Art Direction of large scale product and athlete/celebrity photoshoots
• Language: English: excellent
• Under-graduate level Design education or combination thereof
• Solid education and advanced experience in the creative development of communication tools
• At least 8 years experience in Sporting Goods/Fashion Industry or Design on managerial level
• Proven experience with the entire design process (project scope and time planning, design steps, production/execution of design solution, pre-press processes)
• Passion for adidas and it’s mission
• Passion for sports, culture, design

Assistant Manager Retail Training Resume Examples & Samples

• Participate in training content development, including basic training, seasonal product training and other project based training
• Deliver training session to retail staff to ensure they are qualified in product knowledge, service /selling skill, store operate and store management
• Train store managers
• Deliver coaching in store level to sharpen the skill
• Regularly visit and evaluate the in-shop training implementation of each store
• Set up yearly and monthly regional training plan base on national training calendar
• Tracking in-shop training delivery with regional training team quantitatively and qualitatively
• Manage personal budget and training budget
• Maintain training record and user ID in aRU website
• Relevant administration work
• Above 5 years training or retail operation experience. Passion to sports is a plus
• College or above
• Excellent PPT and excel skill
• Good in reading and writing in English
• Any certificant of Training will be a plus

Cyber Security Training Management Lead Cyber Security Education & Awareness Resume Examples & Samples

• Develop and maintain a comprehensive strategy and release calendar that supports the Cybersecurity organization, programs, and strategic plans
• Map the formal and informal communication network and channels, identifying creative media options and key stakeholders who serve as influencers to be change champions
• Translate the emerging threat landscape and firm’s evolving cyber risk posture into clear, relevant and actionable items for a variety of audiences, including executives across LOBs, information risk managers, control professionals and end users
• Keep abreast of all industry trends and emerging cybersecurity threats, weaving this knowledge into communications, training and resource development
• Segment target audiences/stakeholders and intended behavior changes, defining an effective set of cyber security change messages that convey critical aspects of cyber program initiatives by audience need
• Ensure sufficient stakeholder engagement in change processes in order to anticipate and address program challenges early
• Develop strategic training and awareness programs for target subsets of high risk workforce users, including collaboration with various partner organizations – e.g., University Collaborations, Technology Training and Development team
• Develop delivery vehicles (e.g., intranet site, presentations, campaigns) for target audiences/stakeholders to communicate the cyber security program direction and changes to stakeholder communities
• Develop a framework to evaluate the effectiveness of communication, awareness, and training efforts
• Assist in developing and communicating key cybersecurity control procedures, coordinating with Legal, Compliance, Human Resources, Regional Compliance Officers and other core functional groups, ensuring
• Preferred candidate will have 1-5 years exposure to cybersecurity and risk disciplines, as well as the financial industry
• Metrics and results driven approach
• Consultative skills with strong business acumen
• Interpersonally effective and comfortable interacting with colleagues, partners and leaders/managers – particularly through relationships/networking,
• Demonstrated understanding of and experience with various learning delivery methodologies and their accepted use
• Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others; ability to encourage, motivate, and guide individuals and teams
• Ability to influence others to achieve goals and impact results – even if team members are not direct reports; ability to impact decisions within and outside the organization
• Degree and Professional Certifications preferred
• Exceptional decision making and critical thinking abilities

Human Trafficking Training & Technical Assistance Specialist Resume Examples & Samples

• Responding to the human trafficking related training and technical assistance needs of BJA grantees, including law enforcement, prosecution and other affiliated professionals
• Supporting the field-requested TA application process from beginning to completion, including; conducting a thorough assessment of the requestor's needs, recommending and supporting trainers or subject matter experts, tracking and reviewing budgets related to consultant activity and travel, and tracking customized TA application progress to ensure program objectives are met in an efficient and cost-effective manner
• Effectively interacting and providing responsive information to representatives from the U.S. Department of Justice and other Federal bureaus and offices, state government offices, as well as members of the allied professions, victim service and advocacy organizations, statewide coalitions and also survivors of human trafficking
• Planning and coordinating monthly TTA events for BJA grantees on a variety of human trafficking related topics
• Respond to client requests for data analysis and report writing
• Writing monthly conference call summaries, web content, portions of reports and other deliverables
• 3 years previous work experience, preferably related to human trafficking and/or in a training and technical assistance capacity
• Proficiency with MS Office
• Experience in the provision of training and technical assistance to law
• Experience with meeting and conference logistics
• Demonstrated highly professional demeanor
• Ability to work autonomously and multi-task in a fast-paced environment

Learning & Training Coordinator Resume Examples & Samples

• Planning, organizing and delivering graduate training programs with senior management
• Managing and coordinating the venues
• Booking the rooms, scheduling breaks, sorting out course material
• Preparing the packs, papers and other training materials for training
• Preparing and ensuring a smooth start, delivery and end to the event
• Handling any graduate queries
• Post-event evaluation and data management
• Graduate training experience
• Good proof reading skills
• Great time management skills
• Degree qualified

Clinical Systems Training Frontline Leader Resume Examples & Samples

• Bachelor's Degree in related field
• Demonstrated leadership capacity
• Solid understanding of learning and development mechanisms and practices including adult learning theories
• Progressive clinical experience preferably in physician practice setting
• Ability to travel 75% of the time
• Strong technical knowledge of all Microsoft Office applications
• Strong technical aptitude; ability to learn quickly
• Prior Medicare / Medicaid experience
• Bilingual in Spanish is a plus
• Experience with EMR’s; specifically eClincialWorks (eCW)

Manager Merchandising Training x Resume Examples & Samples

• Responsible for range selection and alignment process within the parameters
• Responsible for all aspects of merchandising the range including segmentation to meet all KPIs inc. efficiency , productivity, overlap, top line, margin
• Assists in creating the most efficient business model of servicing all aspects of local country Club and Federation needs including promo eg Commercial Clubs
• Accountable for supporting Global and Country sell-ins to both retailers and assets where required
• Strong business acumen, ability to assume a broader perspective (cross-markets/global)
• Cross functional marketing knowledge and market experience in sport and/or fashion/lifestyle categories
• Merchandising/ cross-functional marketing and/or sales experience experience: 3 years

Field Training Manager New England Resume Examples & Samples

• Facilitate assigned curriculum to staffing field audiences in New England and occasionally other geographical locations
• Coordinate session logistics with Staff Development Delivery team and manage event calendar for assigned programs/geographies
• Work with co-facilitating field managers to refine delivery of sessions, including training co-facilitators in advance of courses
• Manage staff learning needs for the programs/geography assigned, including supervising learner groups and tracking progress through programs via LMS and other methods
• Collaborate with Sr. Field Leadership on training program progress and priorities
• Communicate course material recommendations to Staff Development Curriculum Manager and manage content changes with facilitation team
• BA/BS or Master’s degree preferably in Education, Organizational Development, and/or Communication
• 5+ years’ of experience in facilitating training programs, or equivalent business experience. Prior field Staffing experience required
• Presentation software such as PowerPoint, Prezi, or Keynote; eLearning platforms
• Knowledge of Adult Learning Principles; superior facilitation skills
• Strong knowledge of written English with excellent verbal communication skills
• Experience with online, web-based, ILT, audio/video, and LMS mediums
• Ability to collaborate with all ranges of personnel, including senior field and department management
• Works well with other teams and all levels in an organization

Global Finance Training Manager Resume Examples & Samples

• Partner with firm-wide regulatory related work streams to identify training needs; develop and implement training strategies
• Design classroom and e-learning based courses using a combination of internal and external resources
• Develop training materials, leaders guides, course related job aides and other documentation that will reinforce training content
• Communication and Marketing: Utilize a variety of technological and intranet applications to implement strategies for communicating and marketing training initiatives to the business
• 5-7 years training experience or equivalent; could have been presenter or creator of training as subject matter expert within the business
• Knowledge of the Global Finance organization or Finance in general a plus
• Ability to interact and build strong relationships with all levels of employees globally
• Ability to partner effectively with team members and work on a flexible and fluid team
• Proactive, analytical, strategic thinker that is solution-oriented
• Excellent judgment and decision making skills

Compliance Policy & Training Specialist Resume Examples & Samples

• Provide policy, procedures and training support to Compliance Coverage officers
• Assist Coverage Officers in drafting new or reviewing and updating policies, procedures, manuals and guidelines
• Assist Authors in the policy consultation process (e.g., gathering and integrating stakeholder feedback) and issuance process (working with the bank’s Policy Desk)
• Manage the timely renewal of existing policies and procedures
• Review policies and procedures for inconsistencies internally and between documents, test links, and rationalize policies and related documents to eliminate duplication and overlap
• Assist Authors in developing training materials, organizing training sessions and gathering required documentation for training tracking
• Assist Coverage Officers with follow-up and tracking of mandatory training
• Enhance training records and procedures to ensure accuracy, quality and attendance, as necessary
• Other general compliance responsibilities

Analyst, Training & Quality Assurace Resume Examples & Samples

• Manage new-hire training material for all contact channels and escalated support teams
• Manage the quality assurance processes and ensure quality aligns with customer satisfaction
• Analyze quality reporting, identify trends and partner with other internal members to update training and communication
• Develop process to deliver training updates to support new projects and integrate updates into new-hire training
• Work with subject matter experts to define and document customer service processes for supporting new projects
• Analyze key performance indicators to identify opportunities for training solutions
• Develop reporting and survey to assess training success
• Partner with vendors and internal team members to understand training and learning needs
• Conduct thorough train-the-trainer sessions to ensure vendor training managers are experts on A&F policy and training material
• Partner with the agent help database manager to ensure content is consistent with training
• Lead training classes for new products, enhancements and/or services
• Coordinate with order management team and vendors to test and roll out enhancements to the training environment
• Establish a process for coordinating communication for large projects, policy updates and urgent announcements
• Oversee calibration process to ensure quality standards are being achieved and quality scores are consistent with internal scores
• Support other departments as needed
• 3-5 years Contact Center experience
• Training/Education background preferred
• Highly motivated/self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed
• Excellent communication, critical thinking, presentation and interpersonal skills

Retail Product Training Specialist Resume Examples & Samples

• Teach and develop Outfitter skills in regard the use and selling of company products with a focus on Cabela's branded merchandise. Responsible for follow-up assessments of Outfitter retention of product knowledge and selling skills they have coached. Ability to adjust training methods based upon evaluation and feedback from assessments
• Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc
• Must be able to write, type and use phone system

VP Customer Experience & Retail Training Resume Examples & Samples

• Develop and implement all strategies and tactics that support the customer experience at retail
• Conduct and lead others in conducting needs analysis, design, scripting, development, assessment and evaluation of learning solutions to ensure alignment with business strategy
• Develop strategic partnerships and act as a trusted advisor to key stakeholders and retail field management by conducting store visits and proactively participating in stakeholder meetings and planning sessions to cultivate and maintain open lines of communication
• Work with field business leaders across the retail organization to identify skill gaps and learning opportunities by providing strategic guidance regarding learning and development practices
• Strategically evaluate training programs and processes for their overall effectiveness by developing and supporting key indicators that measure the value of learning solutions in terms of performance improvement and behavior change
• Participate in content design and development review sessions to ensure solutions meet the needs of the stakeholders and end users
• Design, develop and deliver learning solutions
• Drive pilot and deployment of all learning and development programs and processes across all divisions
• 30-40% travel
• Experience developing strategies to support execution of a branded customer experience in a retail environment
• Experience leading a store/retail team a plus
• Excellent verbal and written communications skills
• Excellent facilitation/presentation skills
• Proven expertise aligning business strategy with learning and development solutions
• Ability to build and maintain a high performance team of training professionals
• Excellent interpersonal and relationship management skills; ability to forge relationships across all levels and maintain a high level of professionalism
• Ability to move from strategic to tactical seamlessly, work independently and demonstrate a "roll up your sleeves" management style
• Excellent strategic thinking, planning, organizational and time management skills
• Ability to analyze and resolve complex issues, both logical and interpersonal
• Ability to handle multiple tasks in a high paced work environment
• Ability to adapt and acquire new skills quickly
• Confident, self-starter, proactive - skilled in taking initiative, assessing requirements, coming up with plans and taking the lead in making plans reality
• Demonstrates adaptability
• A high level of energy with a results-driven attitude in a fast-paced environment
• Proficiency in MS Word, PowerPoint & Outlook; facility in acquiring computer software skills
• 10+ years of field Learning & Development Experience that includes hands-on course development/design experience and managing a training team
• Multi-unit retail leadership experience is required
• Familiarity or expertise in training delivery technologies a plus
• Bachelor's degree in a related field is required
• Master's degree or equivalent experience is a plus
• Experience in apparel, footwear and or fashion industry preferred

Manager, Agency Training Sou B Resume Examples & Samples

• Strong working knowledge of the marketing programs and concepts
• Proven ability to transfer skills and knowledge with a track record of success in developing others and assessing development needs of sales professionals (0-24 months)
• 4-year college degree preferred

Senior Director Product, Creation Bu Training Resume Examples & Samples

• Steer the BU vision, strategic objectives/actions and the financial targets
• Monitor product financials (sell-in-/ sell-through-rates, number of articles, volumes per article) and initiate business development action for the respective BU
• Steer and lead the creation teams across Creation Centers to ensure proper implementation of the Brand & BU strategies
• Establish close work relationship with the BU GTM team to deliver holistic and unified concepts for the specific BU
• Work closely with the (S)VP of BU to build short-, mid- and long term business plans
• Set targets to achieve BU goals and manage the turnovers for the defined BU product range
• Establish a close working relationship with the respective category in the markets
• Act as a cross-functional marketing team captain for the respective BU
• Lead and steer the product creation process in close relationship with Design, Development and Costing
• Identify business opportunities and risks; respond to them by initiating key action steps with relevant BU functions and x-functional partners
• Drive business relevant initiatives to support e-Commerce and own retail in their mid-/long-term goals through close working relationships
• Integrate all relevant units in the strategy planning and Go-To-Market phases (Design, Development, ait, Brand Marketing, Sports Marketing, GTM)
• Staff most suitable persons in direct report positions in alignment with HR
• Set personal objectives, guidelines and assess all direct reports
• Develop functional and social skills of direct reports on and off the job
• Manage all reports as an integrated team by setting objectives, targets and guidelines to ensure smooth cooperation of all direct reports along all interfaces
• Identify and prepare talents in the respective Business Unit for career progression within the adidas organization
• Extensive knowledge of Sport/Style Industry including a vision of future opportunities and challenges
• Strategic minded with strong executional abilities
• Excellent English knowledge and fluent in another European language
• Graduate level Marketing
• Min. 9 years of progressive experience in SGI on management level
• Min. 4 years leadership of diverse & global teams in a matrix organization

Asia Cib Cao Training Resume Examples & Samples

• 5-8 years of relevant Learning and Development experience
• Ability to work collaborativelyand develop strong partnerships with colleagues at all levels
• Strong class facilitation skills and ability to coach learners
• Sound judgment in understanding business dynamics
• Operate effectively under pressure; able to deal with ambiguity
• Strong organization and time management skills in a dynamic environment; ability to work independently and escalate, as appropriate
• Disciplined project management skills with ability to manage & prioritize multiple tasks; attention to detail
• Ability to analyze and interpret data and present fact-based summaries and reports
• Control mindset which is evident by adherence to controls and standards
• Proven ability and desire to learn quickly, be flexible and think strategically
• Ability to work in a matrix management structure
• Ability to work flexible hours, especially during peak times
• Bachelor's degree (or equivalent) required

Lead Seasonal Training Resume Examples & Samples

• Facilitate and develop interactive and effective training solutions for AE retail stores
• Develop a strategy and implement a seasonal plan to integrate merchandise collections and current company initiatives, including the use of training materials, AEOtv & Aerietv episodes, web based programs and field meetings
• Facilitate and analyze a Seasonal Training needs assessment 2 times per year and develop metrics to quantify training effectiveness
• Manage and facilitate seasonal information exchanges with cross functional business partners
• Maintain relationships with field subject matter experts and become a mentor to the field
• In conjunction with Lead-Core Training, identify and understand business needs and develop and maintain compelling recognition and incentive programs
• Research and recommend/implement updates and improvements to seasonal training processes and procedures
• Manage Seasonal Training and Special Projects budget and Time and Action calendar
• Bachelor’s Degree in Human Resources, Business Administration, Communication, or related field
• Three+ years of retail training experience
• Prior managerial/supervisory experience preferred
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work with and influence peers and senior management

Director, Field Service Training Resume Examples & Samples

• Champion and drive the vision for the Coach Modern Luxury customer experience in stores
• Collaborate with Global Training team to develop and drive globally consistent training strategy and content
• Partner with Global DVP, Training and NA retail team to develop training strategy and implementation plans for key US markets
• Implement Coach training programs across both retail and outlet channels, including

Resourcing & Training Coordinator Resume Examples & Samples

• Manage the entire booking process for training courses
• Process invoices promptlyy
• Draft communications for all courses and training days
• To act as the first of contact for any queries
• Arrange interviews liaising with hiring managers and agencies
• Ensure feedback is provided to agencies
• Manage Vacancy spreadsheets
• Collate feedback from the new joiner survey
• A background in financial services is essential
• Previous experience in Learning and Development
• Previous experience in resourcing/recruiting

Crh Training Device Engineer Resume Examples & Samples

• Author and review technical documents
• Provide technical interface to supplier, customer, and air vehicle engineers
• Fully developed professional able to work without direct guidance or direction from others
• Has in depth knowledge of the discipline and role

Manager, Agency Training Sou J Resume Examples & Samples

• Knowledge of financial services products and markets
• Proven proficiency in relationship driven sales process and selling skills
• Ability to coordinate and deliver training in various locations
• Organization/time management skills
• Proficiency in technology applications including distance-learning tools
• Problem-solving skills

Senior Business Analyst Bu Finance Training Resume Examples & Samples

• Partner with the Directors and support the Director BU Finance in strategic planning and translating SBP targets in seasonal and sub-category targets
• Enable fact based decision-making by creating transparency on all KPIs (Net Sales, volume, margin, range size) via regular reporting as well as ad-hoc analysis and strategic business plans
• Proactively manage medium sized projects and/or actively participate in larger projects; implement findings and ensure sustainability of achievements
• Develop and implement adequate and aligned communication packages to present results, recommendations and solutions
• Develop and implement state of the art analytical tools regarding range efficiency, drop rounds, workload indicators, margin calculation, market overlap etc. Significantly enhance and improve working methods for day-to-day processes and systems (including Coding Structure)
• Provide input into new processes or operational plans and deliver results with direct impact on the department targets
• Work towards the achievement of department targets
• Identify improvement potential through variance analysis, derive solutions and facilitate related decisions
• Manage and execute standardized reporting and ad-hoc analysis
• Provide expertise for category teams and act as an interface between different functions (Marketing, Design, Development, Marketing Operations, GTM-Teams etc.)
• Budget, forecast and manage cost centers and support managers in all financial tasks (e.g. investment and recruiting requests, cost charges etc.)
• Ensure smooth operation of the day to day business by taking on ownership for related actions
• Deep Business understanding of processes and structure
• High degree of customer orientation
• Ability to operate cross-functionally and understanding of external business drivers
• Understanding of the complexity, interactions and dynamics within an international company
• Very Good communication skills for persuasion and convincing others
• Very Good analytical skills, managing large data quantities from multiple sources
• University degree in Business Administration/Finance/Controlling
• Strong Competence with MS office, excellent Excel, SAP, cognos
• 2-5 years working experience in Finance department

Internship Emeair HR Training Resume Examples & Samples

• Activities of reporting linked to participants data
• Didactical materials preparation for each season and each store
• Manuals redaction on PPT, coordinating with typography and invoicing to our stores
• Activities of archiving and invoices control regarding training courses

Mandatory Training Coordinator Resume Examples & Samples

• Creating and maintaining automated rollouts for mandatory online training on the Learning Management System
• Responding to client / end-user requests and be second level support contact on day-to-day technical and administrative requests
• Managing strong relationships with all internal clients and stakeholders by managing their expectations through effective delivery

Manager, Agency Training Resume Examples & Samples

• Validate quarterly marketing plans of financial professionals for first 12 months of full-time production
• 2-4 years of financial services experience
• Proven leadership skills and ability to influence and partner/collaborate with others
• Industry designations or currently pursuing (CLU®, ChFC®, LUTC, CTLC)

Contributor Training Resume Examples & Samples

• Demonstrates full requirements of the functional area, exercises judgment within defined practices to determine appropriate action
• Applies fundamental skills, concepts, practices and procedures to complete moderate to difficult assignments, refers more complex issues to higher levels
• Works under general supervision with few direct instructions, decisions are frequently reviewed
• Decisions and actions have impact on success of team or department

Adobe Training Services Resume Examples & Samples

• 7+ years of business experience preferably in the high tech services area
• 5+ years of experience selling services, including education and/or consulting services
• Proven successful track record of selling services programmes
• Proven ability to exceed sales quotas
• Strong business analysis, and problem solving skills
• Superior relationship skills with ability to work across the services and larger Adobe sales organization to meet customer needs and requirements

Training & Sppt Coordinator Resume Examples & Samples

• Supply SSIM, SSM, X2SSIM and Manual schedule processing training to
• Assure highest level of data integrity
• Provide necessary support to team and business

Training & Enablement Manager Resume Examples & Samples

• In partnership with the Director of Change and Enablement, develop and drive internal change management strategies that demonstrate measurable improvements across Operations efficiency metrics
• Possess a deep understanding of how workflows, service levels, and delivery will be changed across sales channels as new technologies, features and process are developed and deployed
• Provide effective and customized regional support to end users pre- and post-deployment
• Manage all LMS admin activities
• Develop training plans, learning paths and curriculums for all key change management initiatives assigned to
• Empower end users to provide feedback to Business Analysts and Product Managers on workflow, software features, and pain points to influence and inform prioritization decisions
• Communicate changes to workflow to the Business Process Improvement team; assist in measurement activities to assess efficiency and value add
• Provide feedback, insights and recommendations to Business Process Teams on solutions and process development
• Develop relationships with Business Analysts by assisting them in understanding regional use cases, by participating in stakeholder interviews and UAT sessions, and through successful deployment of new features
• Collaborate with VMWare Sales and Operations Training teams to develop adoption and change management plans
• 6+ years of relevant professional experience required in sales and operations training
• Experience working in or with Revenue Operations, Sales Operations, Client Services or other customer service-focused organizations a plus
• Strong operational acumen, strategic capabilities, and execution skills
• Excellent communication and cross-team collaboration skills; strong interpersonal skills and organizational effectiveness
• Expert presentation skills and demonstrated ability to communicate complex topics in clear layman’s terms
• Solid understanding of and experience utilizing change management best practices and tactics
• Able to work in a fast-paced, rapidly changing Operations environment
• Bachelor’s Degree required; MBA preferred
• Proven experience with adult learning principles and course design techniques (1) design; (2) build; (3) run/manage the program
• Experience working cross-functionally and with third-party vendors to develop training initiatives
• Sound knowledge of the fundamentals of learning management system, instructional design, eLearning 2.0, or social learning concepts
• Strong project management and organizational skills, ability to multi-task
• Excellent written and oral communication skills, including instructional, facilitation, and presentation skills
• Excellent proficiency in PowerPoint, Outlook, Word, Excel, and WebEx
• Willing to travel up to 25%+ of the time

VXX Training Device Analyst Resume Examples & Samples

• Technical Writing (SOW, Spec, CONOPS, ATPs)
• Basic research abilities of engineer design documents
• Provide status reports
• Organize and conduct internal/external meetings with customers and suppliers
• Interface with other Training team members (contracts/legal/management as required
• Performs device testing

Head of Corporate Risk Training Resume Examples & Samples

• Lead specific training projects, including design, development, and delivery of
• 15+ years of experience within a Risk organization with proven management and leadership skills
• Excellent analytic, communication, problem solving and client service skills
• Broad knowledge base and experience in Financial Services
• MBA or equivalent graduate degree strongly preferred
• Ability to multi-task and manage ambiguity with the capability to execute under pressure against tight timeframes
• Demonstrated understanding of global issues and challenges facing Risk
• Flexible and adaptable management style
• Ability to build a network and quickly develop strong working relationships

Corporate Finance Training Specialist Analyst Resume Examples & Samples

• Solid communications skills, including business writing
• Self-starter with ability to work in a fast paced, results driven environment, excellent communications skills as the role will have global exposure, accountability and responsibility
• Project Management experience with the ability to work under pressure and to deadlines
• Strong analytical mindset, strategic thinker, possesses high attention to detail
• Pro-active problem solving and solution development, strong judgment
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously
• Strong influencing skills with all levels of stakeholders
• Able to build strong partnership with various teams to help deliver results
• Ability to challenge partners to get the best solution
• Capacity to understand the big picture and where specific deliveries fit within it
• Knowledge of financial services a plus

Assistant Store Manager of Hiring & Training Resume Examples & Samples

• Effective talent selection, training, coaching, motivating and recognizing
• Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team
• Addresses poor performance. Initiates, administers, and follows up on corrective action
• Sets, monitors, follows up on productivity goals for store team
• Accountable for meeting store compliance audit requirements Performs additional managerial duties as necessary
• Drives operational excellence through the implementation of company-defined practices and processes; monitors results and productivity through company reporting; corrects/adjusts plans accordingly to deliver results
• Actively participates in store walkthroughs with Store Manager and Market Leader to ensure the consistency and quality of service and operational execution
• Fully understands the financial statement and all reports related to service and operational execution
• Partners with the Store Manager to schedule for service and operational workload
• Partners with merchandising leaders to ensure execution of markdowns/signage/marketing aligns with merchandise placement
• Accountable for supply and maintenance expenses and follows up on all maintenance issues with Facility Services
• Educates and provides feedback to Sellebrities on driving sales through service standards, product knowledge, store presentation, and replenishment
• Partners with store leaders on Old Navy Card strategies during regular touch bases
• Manages activities related to staffing and development of Sellebrities in the store, including hiring administration, training, and performance management
• Develops and executes training and developmental plans for direct reports and Sellebrities
• Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
• Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity
• College degree or equivalent work experience preferred 2-3 years of retail management experience preferred
• Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
• Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
• Opens and closes the store in accordance with company standards
• Nonexempt ASM’s must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime

Manager Fcc & Rc Training Resume Examples & Samples

• Helps ensure the compliance culture within HSBC Group is understood, and implemented on a day to day basis both within the FCC & RC organization and all business and support functions
• Demonstrates a thorough understanding of policies and procedures pertaining to the role. Aware of what constitutes an effective control environment
• Communicates effectively and professionally, and conveys the key information needed to ensure compliance goals are met
• Works well independently, with minimal direction
• Minimum of 5 years experience in Financial Services industry or related field
• Those with Facilitation or Training experience will be given preference
• Minimum of a Bachelor’s degree or equivalent experience
• Compliance skill base and familiarity or equivalent experience
• Ability to effectively interact with all levels of mployees and management
• Detail oriented and possesses the ability to work independently and take project from inception to completion
• Strong organizational, planning, interpersonal, management, negotiation, consultative and verbal and written communications skills

DF Training & Implementation Specialist Resume Examples & Samples

• Associate's Degree in a related field, e.g., accounting, software development, is required
• Minimum 2 years' experience with accounting software and financial statements required
• Minimum 2 years’ experience managing a person or process required
• Full working knowledge of all current Datafaction software, specifically, how to configure and implement it so that the client may efficiently manage the finances of high net worth individuals and produce the required financial accounting reports, is preferred
• Ability to develop training curricula and deliver effective training. Analyzing client business needs to customize software implementations. Identifying Datafaction software strengths and deficiencies in order to perform essential UAT. Managing colleagues and providing necessary guidance for the positions assigned for supervision
• Ability to interview and pose questions clients to determine the specific needs of each software implementation. From those results, tailor implementation and training for the particular situation

IT Analyst Training & Controls Implementation Resume Examples & Samples

• Assist Control SME's to ensure Bank and Regulatory controls requirements are understood and operating procedures to manage controls operate effectively and can be sustained
• Nteract with stakeholders and internal audit teams for purposes of gathering information on issues and control deviations
• Assist IT Manager in development of requirements for strategic training and ITS control framework development
• Gather appropriate evidence to demonstrate control operating effectiveness
• Develop consistent documentation practice for control and compliance reporting, training and control health-check reviews

Cbna Gcg Business Training Head Resume Examples & Samples

• With experience in program development and execution
• With at least 10 years experience in training
• Preferably with background in business management
• Strong people management and communication skills
• With background in handling large and diverse groups

Technical Support Training Specialist Resume Examples & Samples

• Deliver technical courses for GSS support engineers, partners, distributors, and internal employees
• Develop expertise in VMware products and become an SME, in SDDC and either EUC or Cloud automation
• Spend time on the floor with TSE’s to better understand the GSS training needs
• Conduct customer event sessions for education as needed
• 4+ years’ experience teaching technical material, preferably at the operating system level
• 2+ years’ experience developing technical training materials
• 5+ years’ experience in technical industry
• Knowledge of systems administration, networking, client/server applications and hardware configuration
• Good practical working ability with Linux and/or Windows utilities and applications
• Experience using instructional design models, including
• Analysing audience needs and tying them to business requirements
• Designing and developing student and instructor guides

Associate Product Manager Combat Training Resume Examples & Samples

• Planning and Organization
• 2+ years’ experience in product management, sales, merchandising, development, or marketing
• Knowledge of footwear marketplace
• Computer skills, ability to process and understand data and numbers

Assistant Manager Merchandising Training Resume Examples & Samples

• Assist Merchandise Team to differentiate seasonal key account range plans (including visual merchandising)
• Ability to research and present depth business research
• Ability to present in front of large and small groups
• Category specific understanding preferred
• One (1) year sports or other product marketing related experience; or

VP-training Manager Resume Examples & Samples

• Monitoring effectiveness of training programmes
• Build relationships with senior team, global Compliance Operations and Corporate training functions – acting as liaison point for firm-wide training requiring LOB partnership
• Relevant proven training management experience in finance environment is essential
• Significant training project management experience required of running similar program
• Proactive, independent, self managing and self-motivated
• Excellent communication and personal skills with ability to clearly convey information and adjust style to intended audience

Corporate Audit Training Specialist Resume Examples & Samples

• Bachelors degree preferred
• Superb attention to detail, organizational skills, follow-through and results orientation
• Excellent verbal and written communication and interpersonal skills required
• Strong judgment, strategic thinker and problem-solving skills. Solutions oriented and ability to implement solutions
• Ability to troubleshoot and implements process changes
• Ability to produce accurate and high-quality reports/materials
• Experience as Administrator of a Learning Management System
• Enthusiastic, self-motivated, effective under pressure, and flexible
• Strong project management skills/event planning and analytical skills. Ability to drive to conclusions and results
• Advanced desktop skills in products to support Excel, PowerPoint, and SharePoint, ConfirmIt. Captivate or similar web design experience a plus
• Proven ability to be effective under pressure and be willing to take personal responsibility and accountability
• Results oriented – ability to work independently to drive projects to completion
• Ability to multi-task and prioritize appropriately
• Input and development of segmented product strategy in-line with overall category strategic plans
• Maximise sales value, whilst securing agreed margin targets
• Develop SMU & exclusive product range, retail pricing strategy and manage margin in-line with category targets and market needs
• Deliver detailed and specific product briefs to global product team according to range calendars
• Provide sales team with all information and resources to ensure an excellent quality of service to the all customers
• Provide sell-in support ensuring sampling, showroom & virtualization excellence
• Work closely with Business planning to ensure smooth and accurate process for system updates and product creation
• Regular and accurate forecasting of individual products and ranges whilst ensuring range meets efficiency targets
• Provide Brand Activation and Concept to Consumer marketing with all necessary information and support to ensure excellent presentation and execution in store
• Maintains regular analytics on the sell-in and sell-through of his/her category
• Understand the market, identify trends and have full knowledge of key retailers
• Analyse competitor’s ranges, price strategies and campaigns
• Extensive proven experience and expertise in product development and/or marketing
• Knowledge and experience of branded apparel sportswear market (experience in Training category an advantage)
• Understanding and experience of merchandising, buying or a direct involvement with product from a retail background
• Consumer understanding
• Excellent knowledge of competitors
• Advanced knowledge of Excel & Powerpoint is essential
• IT systems literate (many internal adidas systems)
• Commercial acumen
• Excellent communicator (written & verbal)
• University degree in business, ideally with marketing and sales focus
• 3-4 years of Merchandising Experience, cross-functional Marketing and/or Sales experience

Training Manager Technology Training Resume Examples & Samples

• Evaluating the Java curriculum in partnership with the Program Lead and cross-LOB IT Training Teams
• Liaison with vendors / external / internal trainers to conduct training programs
• Facilitate Java training
• Minimum of 5+ years in training and learning
• Demonstrated experience working as a developer designing and delivering architectures, user interfaces, middle-tier and server-side components
• Job functions/responsibilities

F&E Training Manager Resume Examples & Samples

• 50%: Functional management - Responsible for performance management and professional development of direct reports; allocate resources, assign priority to tasks and act as an adviser to senior management in delivery of Training for Facilities & Engineering; manage budgets and contract resources. Directly manage, mentor, coach, and develop staff to ensure behavior & actions align with expectations and requirements. Provide guidance to subordinates to foster individual/departmental development and growth
• Oversee management of training function and staff for F&E at all Massachusetts sites
• Establish operational objectives for F&E training
• Ensure objectives are aligned with department objectives and Technical Operation initiatives
• Oversee and drive adherence to training objectives
• Prioritize work for training staff, align priorities with overall objectives
• Conduct regular reviews of training documentation to ensure compliance to corporate training requirements
• 30%: Operational support - Develop budget, goals and objectives for the department ensuring budget, resources, and planning are aligned with company objectives. Integrate operational efficiencies and effectiveness by identifying opportunities for improvement. Provide technical expertise in the area of training instructional design and technical writing
• 15%: Develop, distribute training metrics to F&E management
• Bachelor Degree (or an equivalent combination of education and relative experience)
• Requires a minimum of 10 years of experience in management of Pharmaceutical/Biotech Facilities and/or Facilities/Engineering training environment
• Demonstrated ability to lead training group in support of a facility and engineering operation
• Assumes responsibility for seeing tasks to completion or desired results
• Ability to integrate projects/tasks across boundaries to achieve multiple objectives simultaneously
• Develops and institutes processes and methodologies to measure and benchmark F&E training priorities
• Adaptability of changing priorities and business acumen as required to sustain change management – develops relationships across functions
• Exceptional written and verbal communication skills required
• Strong problem-solving skills and attention to detail
• Experience in demonstrating leadership/influence and successfully working in a cross functional/matrix environment across multiple and diverse groups to achieve desired results
• Knowledge of pharma/biotech manufacturing processes and equipment utilized in this industry

Training Documentation Specialist Resume Examples & Samples

• Review, customize and edit learning products
• Create documentation in line with Ericsson brand guidelines
• Manage and Administrate documentation and document repositories
• Student or recent graduate
• Fluency in English language
• Good knowledge of MS Word & Power Point
• Good graphical skills

Cash Management Training Specialist Resume Examples & Samples

• Contact client for scheduling of training to meet the client's implementation expectation and SLA
• Identify and escalate technical challenges involving external clients to Technical Support as needed
• Conduct training via WebEx/Teleconference as needed. Schedule WebEx conferences for post-implementation training on a regular basis
• Adhere to Bank's security and audit procedures as well as industry rules and regulations
• Maintain current knowledge of all Bank of the West Cash Management products, services and systems
• Provide back-up customer service support, as needed, during bank acquisition post-integration periods, large new business campaigns, and other “peak call volume” situations
• Bachelor's Degree or equivalent experience
• 3-5 years in Banking or Financial Services, preferably in Cash Management
• Client Training - minimum of two (2) years
• Cash Management product and services expertise
• Experience with installation/implementation of cash management products
• Knowledge of general banking services and bank operations
• Bank product and service knowledge
• Training abilities

Client Training Specialist Resume Examples & Samples

• Must have good communication skills (both written and spoken), and should have demonstrated sound decision-making ability and workload management skills
• Must be confident in presenting to large groups and able to communicate effectively in writing and on the phone with all levels of Management, both internally and externally
• Proficiency in implementing, troubleshooting and training on mobile and web-based applications
• At least 2 years of experience in a project manager, client services or similar role required, preferably within finance services industry
• Occasional travel may be requested
• Experience with MS Office 2007 required

Corporate Training Internship Resume Examples & Samples

• Assist in management of LMS (Learning Management System) and document repository
• Create eLearning materials for classroom and virtual delivery
• Organize training curriculum that develops our employees to deliver the WOW! factor
• Assist in organizing classroom training sessions
• WOW! internal and external customers
• Current enrollment in a Bachelor's program
• Interest in HR/Training, specifically in eLearning
• Basic understanding of the Environmental Health & Safety (EH&S) field
• Extensive software skills required (Microsoft Office Suite), data entry skills, internet research abilities, and strong communication skills
• Positive pro-active attitude with excellent interpersonal and customer service skills

Training Manager Medical Resume Examples & Samples

• Train medical, sales team and beauty advisors in GCC on product knowledge, sales techniques, medical knowledge, grooming, business priorities etc
• Train and coach the pharmacists in pharmacies and in special medical events across the region
• Help marketing assess products and market needs to come up with incentive programs and services for pharmacists
• Develop uniforms and training manuals in collaboration with Marketing
• Create medical brochures, posology and take in charge all medical tools related to training
• Analyze the market, the competition and report qualitative feedback to management

Litigation Support Training Specialist Resume Examples & Samples

• Ensures internal timekeepers, support staff, and outside personnel are effectively trained on the Firm's eDiscovery and litigation support applications (i.e. Relativity, Case Notebook, TrialDirector, CaseMap and TimeMap) to faciliate completion of litigation-related tasks in a cost effective manner
• Ensures internal timekeepers, support staff, and outside personnel are effectively trained on the Firm's eDiscovery best practices regarding the review, production and utilization of electronic evidence and other litigation related material in a cost effective manner
• Ensures internal timekeepers, staff and outside personnel receive Tier 1 issue resolution for the Firm's eDiscovery and litigation support applications
• Assists with the assessment of necessary collateral material in support of litigation support and eDiscovery training initiatives and assists with the creation of user guides, quick reference guides, classroom and web-based training curriculum, and elearning modules for litigation support applications and eDiscovery best practices
• Assists with the preparation of assessment plans and training material related to litigation support software roll-outs, including version upgrades and new application deployment
• Serves as liason with IT personnel regarding set-up, maintenance, and deployment of trial laptops to trial teams nationwide
• Maintains database tracking all departmental training to internal timekeepers, staff and outside personnel for purposes of periodic reporting of services provided
• Demonstrated ability to create training material and instructional course material in support of eDiscovery best practices and workflows to facilitate case team and client objectives
• Demonstrated ability to provide formalized traiing for case teams and clients about eDiscovery best practices and workflows
• Demonstrated ability to provide formalized training for case teams, clients and managed review teams on best practices and methodologies for the review and analysis of evidence
• Demonstrated ability to develop and create training material, and provide training sessions for litigation support personnel and eDiscovery personnel regarding protocols that address eDiscovery project plans, workflows, and reporting
• Demonstrated ability to develop and create training material, and provide training sessions for case specific eDiscovery and Litigation Support projects, including training Firm personnel, clients, co-counsel and managed review teams

Contact Center Training Coordinator Resume Examples & Samples

• Possess excellent speaking voice and vocabulary
• Able to type a minimum of 25 WPM
• Effective use of computer skills
• Exhibit excellent customer service skills
• College Degree or 2 year minimum of training / leadership experience
• Maintain the Intranet sites. Write, post, and maintain existing communications and training for the staff
• Work with leadership to identify and develop new training, policies, and procedures
• Cross-train on other facility functions, such as Order Processing, Email, and Bridge protocol

Manager Field Training Events Resume Examples & Samples

• Execute AWM events: coordinate working teams, build process for changes and updates, coordinate scheduling with AWM implementation, ensure communications are built and executed around event, ensure content and other key milestones are hit
• Ameriprise field knowledge - Employee and Franchise channel
• Project planning experience - ability to build project plans, manage accountability and anticipate risks and issues
• Vendor relations experience -supplier selection experience, negotiation and influencing skills
• Communication skills. Effectively shapes messages to influence outcomes

E Training Specialist Resume Examples & Samples

• Post-Secondary education, degree or diploma
• 2-3 years experience in web design or instructional design
• 2+ years of experience with e-learning standard tools, such as Lectora and Captivate,
• 4-5 years experience in multi-media disciplines, including the creation/editing of graphics and audio
• High standards of accuracy and detail
• Strong organizational skills with the ability to prioritize, multi-task and manage multiple projects/work at once
• The ability to work in both a team setting and individually
• Strong leadership and initiative traits
• Flexible, adaptable, and able to work effectively in a constantly changing and fast paced environment
• Familiarity with e-learning standards such as Aviation Industry CBT Committee (AICC) and Sharable Content Object Reference Model (SCORM)
• Technical proficiency in: Adobe’s Dreamweaver, Captivate, Flash, Photoshop and Illustrator as well as HTML, XML, CSS and Lectora

Training & Culture Manager Double Tree by Hilton Resume Examples & Samples

• Conduct DoubleTree new hire orientation weekly
• Conduct Monthly DoubleTree CARE committee meeting
• Ensure all required safety and ADA training is completed in the time required
• Assist manager in monthly department meetings to ensure culture based training occurs
• Ability to communicate in English - required

CIB Bacc Training Coordinator Resume Examples & Samples

• Needs Analysis: partner with the businesses, CIB CAO Training and Human Resources to continually assess and document the learning needs of new hires
• Design: review Subject Matter Experts (SMEs) training documentation in order to ensure that expected standards are met
• Development: partner with CIB CAO Training and the Business Subject Matter Experts (SMEs) to build new training materials (Presentations, Job Aids, User Guides, Web-based content) as required. Review and improve content created by SMEs
• Implementation: schedule classes, coordinate printing of all materials, prepare training rooms, and test training and communication technology (Telepresence, computers, and software access)
• Implementation: coordinate and facilitate the ‘Common Core’ training sessions for new hires, and other appropriate training
• Evaluation: track and communicate results of training evaluations and completions
• Project Management: create and manage training plan to a detailed project plan, forecast risks, partner with Location Strategy Team and CIB CAO Training to mitigate issues
• Stakeholder Management: develop, monitor and maintain strong relationships with a broad range of local & global stakeholders

Senior Manager, Employee Training Resume Examples & Samples

• Lead a national team of facilitators responsible for the successful execution of all facilitated retail training on behalf of Bell Mobility
• Managing the development and delivery of all training content and post implementation adoption tools including but not limited to face to face training, webinars, skills packages, in store huddles and store execution plans
• Evaluation of all core training programs against objectives and sales results and developing recommendations to ensure programs evolve to meet the changing business needs
• Ensure that core curriculum supports the Bell Store competency model, leadership behaviours, and cultural orientation
• Research training and facilitation approaches and programs to identify and integrate best practices and new mediums for the application of training to ensure a best in class delivery experience
• Relationship building with the Retail Channels supported; Bell Corporate Stores Channel, Dealer and Authorized Retail Channel and National Retail Channel
• Success as a leader, motivator and team builder
• Facilitates/conducts learning and organization development solutions
• Serves as an expert resource for one or more of the following: a specific field of learning content , organization development, business unit strategy and performance
• May review the work of and/or mentor more junior staff
• Acts as project manager for major, complex and high-profile learning and organization development initiatives. Manages project budgets
• Keeps abreast of learning and development and/or organization development best practices and introduces them to Northern
• Responsible for direct interaction with different committees and/or management
• Develops performance support tools and/or adopts industry best practice that support group performance related to culture, change, strategy implementation or team dynamics

Global L&D Training Manager Resume Examples & Samples

• Facilitate learning via classroom, webinar, and eLearning environments; incorporate a variety of presentation methods and applications to accommodate adult learning styles
• Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization
• Manage classroom environment, analyze results and identify gaps in training needs
• Design facilitator and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
• Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company
• Create exercises, instructional activities and training assessments that reinforce learning
• Partner with Subject Matter Experts (SME’s) to create and revise departmental/product training through content mapping
• Contribute to the overall success of the Learning & Development department by identifying ways to continuously improve the global learning process
• May work directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials
• Perform various other tasks as assigned by manager
• Bachelor’s degree in Education or closely related field
• 5-8 years of professional classroom facilitation; experience must be in a training capacity
• Exceptional facilitation, presentation and listening skills
• Strong writing skills, attentive to details and capacity to develop quality training material
• Hands on experience with LMS platforms, including delivering and assigning training through the platform
• Highly proficient in time management, organization, planning and prioritization
• Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
• Strong interpersonal skills and ability to establish rapport
• Creativity, communication, and problem-solving skills
• Committed to excellence, has strong work ethic and takes pride in their work
• Working knowledge of eLearning and web authoring software a plus

Training & Implementation Specialist Resume Examples & Samples

• Partnering with stakeholders and subject matter experts to fully understand business needs in order to effectively gather and document business requirements
• Evaluates requirements against existing business and system processes
• Creates models to identify, validate, document and communicate business requirements and organize them into a comprehensive and understandable “to-be” state to ensure that the client understands both the requirements and the results of changes to the system(s)
• Publishes, distributes and ensures sign-off of business requirements
• Leads requirements gathering sessions to evaluate and document existing business processes and future business needs
• Communicates technical issues to non-technical users/clients
• Controls all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately
• Identifies opportunities to improve existing business and system processes
• Works with the Architecture and Development teams to answer application and requirements questions and resolve issues related to work assignments
• Works with the Quality Assurance Analysts to ensure that that test plans, test scripts and test conditions are based on the business and system requirements
• Works with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions
• Supports the ongoing management and maintenance of product applications
• Contributes to discussions with stakeholders to help set the product vision
• Bachelor’s Degree and at least 5 years of experience in gathering /documenting system requirements
• Highly proficient verbal and written communication skills
• Experience in writing detailed requirements of user needs, business impacts, and system functionality for software development life cycle that are actionable, definable, relevant, measurable, and testable
• Strong end-to-end understanding and experience of SDLC
• Quickly understands business problems and opportunities in the context of the requirements, systems capabilities, and presents solution options
• Works well within group situations and takes a leadership role
• Good meeting facilitation skills
• Ability to effectively and efficiently present ideas and information in group settings
• The ability to create a positive and professional business relationship with internal and external clients
• Proactive and results-oriented
• Experience working in an Agile environment is a plus

CRH Aircrew Training SME Resume Examples & Samples

• Develop and deliver Technical Training on wide range of aircraft and supporting systems subjects
• Manage and perform training related data management and configuration management tasks
• Contributes to their team or department by applying their knowledge of one or more functional areas
• Interfacing with all aspects of engineering staff to obtain data and documentation required to develop training deliverables
• Select a function
• Internal Audit
• Procurement

Training Specialist Technology Training Resume Examples & Samples

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Experience in training or learning function
• Resourceful and ability to organize events

Outdoor Regional Training Specialist Resume Examples & Samples

• Partner and communicate regularly with Regional Sales Managers, Marketing Managers and Inside Sales to ensure appropriate merchandising, and presentation of Garmin products
• Design, create and deliver training seminars to dealer network, and coordinate associated training activities with little or no supervision, exercising independent judgment as to how best to meet the individual training needs of the specific customer
• Coordinate dealer contact strategies with Inside Sales team
• Travel with little or no supervision
• Assist in developing new training programs associated with the introduction of new products or services
• Design, create, and develop training syllabuses, testing and evaluation procedures, multimedia visual aids, and other educational materials designed to meet the special needs of the intended customers
• Complete timely and succinct trip reports, dealer review entries, and status reports
• Maintain excellent product and current marketing program knowledge
• Bachelors Degree in sales, marketing or a field relevant to this role or 4 years experience performing a role substantially similar to the essential functions of this job description
• Must possess a minimum of 2 years experience selling or supporting marine, automotive, fitness or outdoor navigation electronics
• Knowledge of competitive products
• Extensive knowledge of Garmin product

Senior Director, Field Retail Training Resume Examples & Samples

• Identify “core competencies” of workforce
• Identify “core competencies” of workforce with Zone Vice Presidents, Regional Directors , District Manager team, district Field trainers and the store operations group
• Develop long term strategies that support both the field workload and company initiatives
• Manages and maintains corporate goals and initiatives and is able to develop supporting training materials to reinforce vision
• Knowledge of retail field management and training resources
• Keeping training materials up to date utilizing TH forms, store intranet material, printing materials and in-store training resources
• Work with IT department and store operations to produce training materials and manuals
• Management of all training materials for TH
• Organizing the using of training materials in company (also include e-learning)
• Training needs
• Identifying training and development needs within field organization. Utilize the district field training team for insight. Conduct conference calls and email correspondence with the team
• Identify needs in the Canadian market working with human resources, store operations, regional and district management team to ensure training resources are utilized and relevant in the Canadian market
• Participates in meetings with the regional and district manager teams. Filters the needs of the business as well as people development and is able to come with a long term training action plan
• Design and develop training programs
• Design and develop training and development programs based on both the organizations and the field store specific needs that are able to be implemented in all store locations and markets
• Working with the retail executive team to produce programs that are satisfactory to all relevant parties in an organization
• Implement training programs
• Ensuring that statutory training requirements are met in the store environment monthly, quarterly and annually
• Develop and maintain training programs for the retail field team
• Amending and revising programs that currently exist as necessary, in order to adapt to the changes that occur in the work environment
• Helping district and store managers and district trainers to solve specific training problems, utilizing district visits, conference calls and quarterly meetings
• Work with Brand training coordinators and regional directors in techniques and skills for training and dealing with employees
• Identify and Design career development for all Field
• 7+ years retail training experience
• College degree
• Strong organizational skills, including ability to prioritize
• Professional demeanor and proactive approach
• Ability to interface with all levels within the organization
• Ability to think and act independently
• Ability to multi-task and be flexible to changing priorities
• MS Office (Excel, Word, PowerPoint) and MS Outlook
• Develop and execute the product training and education vision and roadmap for employees, agency partners and clients
• Build a scalable curriculum for training, certification, supporting systems and processes
• Interface with Product Management to ensure consistent Partner consideration while developing solutions, products, sales tools and training
• Align with Client Services to drive demand for products and programs and achieve revenue targets
• Identify key process and systems needed by employees, agency partners and clients
• Evaluate effectiveness of program through rigorous testing and utilizing customer feedback
• Develop partner specific material as needed, to be delivered in a variety of vehicles
• Work closely with product managers to help educate and motivate partners
• Ensure that all processes and deliverables are easy to communicate, use, and understand

Training Manager, Disney Cruise Line Resume Examples & Samples

• Participate in and guide the Training Specialist through the learning solution process using the ADDIE model
• Consult with clients (internal business leaders) to provide Learning and Development solutions that drive organizational improvements for teams, business units and individuals
• Analyze training requests to determine if training is needed (goal, needs, gap, job, task and performance)
• Analyze existing training programs for modification or improvement
• Collaborate on instructional design
• Develop and implement training solutions based on the design created to support STOps business objectives
• Facilitate training programs as needed
• Evaluate the effectiveness of training programs, providing recommendations for improvement, developing testing and evaluation procedures and summarizing testing/evaluation results
• Lead, develop and motivate a team of O&T Training Specialists
• Manage the day to day training function
• Some domestic and international travel
• Proven ability to facilitate learning and effective communication with cast members at all levels of the organization
• Experience with principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Demonstrated experience and knowledge of Instructional Design and learning methodologies and technology
• Proven learning and development consulting experience with clients
• Ability to provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Demonstrated strong written and verbal communications skills, organizational, follow up and detail skills
• Demonstrated experience managing complex projects
• Demonstrated knowledge/experience developing training content for technical and business audiences
• Demonstrated leadership ability to manage subordinates and influence peers and executive teams
• Demonstrated ability to work well under pressure while handling multiple priorities, use problem solving methodology for decision making and follow up
• Demonstrated strong time management, project management and delegation skills
• Demonstrated knowledge of Internet/Intranet as a training and communication platform
• Proven ability to effectively develop and execute training strategy based on business drivers and Cast Excellence
• Work knowledge Human Performance Improvement
• Working knowledge of DCL Shoreside Operations
• Working knowledge of cruise industry and the Disney Cruise Line Product
• Working knowledge of the Adventures by Disney Product
• Proficiency with Microsoft Word, Excel and PowerPoint; Adobe Photoshop, Publisher, Learning Management Systems, Plateau Editor, Survey Monkey, Articulate and the One Source Content Management Application

Training & Performance Management Resume Examples & Samples

• Deliver training to new and existing Bell Authorized Agents
• Monitor and evaluate reps performance in the Field
• Monitor and evaluate quality standards within the Field Sales Channel
• Regularly audit internal and vendor events to ensure adherence to channel expectations
• The ability to effectively handle multiple, high priority tasks, at the same time
• Exceptional communication skills, both written and verbal
• Demonstrated ability to develop an environment which inspires employee involvement and teamwork

IT Manager Security Training & Analysis Resume Examples & Samples

• Ensure Key Risk indicators related to control culture are identified, tracked and reported upon
• Facilitate and coordinate stakeholder discussions to ensure appropriate programs to improve control management capabilities are designed and implemented
• Provide insight into trends and assisting with determining the direction for enterprise control management
• Identify and execute on control training and awareness needs within the ITS organization
• Develop and manage a team of by recruiting, training, coaching and delivering on the Compliance Program mandate
• Provide day-to-day oversight of new HRU personnel, which includes Investigators, Analysts and Team Leads, on process governance
• Provide support in the resolution of issues raised by regulators, auditors, quality assurance reviews and risk assessments
• Ensure that special requests are addressed in a timely and complete manner
• Analyze and interpret monthly key performance indicators and statistics to identify operational issues requiring further attention
• Ensure problem escalation, mitigation and preventative measures are consistent with regulatory and enterprise requirements
• Role must maintain expert-level understanding of each HRU job function
• 3-5 years of prior BSA/AML or related Compliance experience
• Experience in developing and facilitating training programs
• Maintaining or pursuing an AML-related certification (e.g. CAMS)
• Thorough knowledge and understanding of OFAC, BSA/AML, and USA PATRIOT Act along with knowledge of regulatory trends
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to influence others and develop a team environment

Emergency Management Training & Exercise Planner Resume Examples & Samples

• Supports a range of emergency management projects, to include planning, exercises and policy development
• Conduct research and analysis on homeland security and emergency management issues
• Provide administrative and logistical support to workshops, meetings, exercises, and trainings
• Develop discussion- and operations-based exercise materials and evaluations
• Write emergency management plans and annexes, policies, procedures, and other supporting documentation
• 10+ years of experience in supporting emergency management capabilities
• Bachelor's in related field, or equivalent combination of education and practical experience
• Knowledge of the National Incident Management System, National Response Framework, Incident Command System, Incident Management Teams, and Homeland Security Exercise and Evaluation Program
• Experience as a State or local first responder
• Experience writing Master Scenario Events List (MSEL) and other exercise support documentation, plans, and procedures
• Ability to translate complex concepts into tangible and functional products
• Team and consensus building skills
• History of interfacing with senior and elected officials
• Problem solving and programmatic analytical skills
• Solid experience with the use of Microsoft Office tools for document development and editing

Training Proposal Manager Resume Examples & Samples

• General Management
• International Trade Compliance

Department Manager Ditty Bag Recruit Training Command Resume Examples & Samples

• Responsible for department level execution of retail business strategies, procedures, and policies
• Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards
• Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed
• Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NEX standards and customer expectations
• Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc
• Assists in the collaboration and implementation of the brand strategy and assortment plan goals
• Maintains up-to-date information on sales information to address brand and product needs
• Supports and collaborates with internal and external partners in the brand management process
• Understands trends, hot products/categories, and demographic patterns
• Reviews daily sales reports. Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets
• Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions
• Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc
• Supervises, trains, and motivates sales associates. Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc
• Keeps current regarding industry/market trends for assigned departments
• Follows and enforces all company policies and procedures, including but not limited to those designed to minimize shrink
• Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties
• Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position
• Performs independently under the direction of a Store Divisional Manager or Store Manager
• 3 YEARS GENERAL EXPERIENCE

Engineering Training Specialist Resume Examples & Samples

• Develop and deliver classes as well as individual lesson plans
• Facilitate cross training between productions teams and departments
• Organize and conduct new hire training and orientation
• Partner with discipline leadership to tap into in-house knowledge base
• Demonstrated experience creating lesson plans for engineering instruction
• Extensive “stand up” classroom instruction experience
• Demonstrated ability to define and develop onboarding and training programs
• Service-oriented attitude with an eye for efficiency and workflow
• Understanding of game content pipeline and tools
• Bachelor’s degree in math, computer science, computer engineering, related field or equivalent work experience

AM Operations Onboarding Training Manager, VP Resume Examples & Samples

• Provides end-to-end training coordination for all aspects of training and development programs
• Day-to-day planning and execution of classroom and virtual instructor-led programs as well as eLearning programs
• Bachelors Degree - Accounting, Finance, or Business preferred
• 5 to 7 years of experience with Program Management / Business Management / Reengineering Asset Management / GWM background is highly desired
• Prior experience in AML KYC a plus
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Experience in leading global teams preferred
• Individual must be results driven, have attention to detail, and skilled at diplomatically breaking down barriers and obstacles Focused on delivering a seamless and smooth "client experience" regardless of the complexity of the internal Asset Management infrastructure, policies, procedures and systems
• Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
• Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment A "can do" attitude is a must with a passion for driving best practices
• Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
• Ability to directly address conflicts and escalate issues where appropriate
• Maintains a sense of urgency and ability to prioritize/multi-task
• Ability to communicate effectively at all levels of the organization
• Strong sense of accountability and ownership over "Quality" and end-to-end best practices around the quality assurance process
• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
• Review and hold individuals responsible for performance metrics and service level agreements
• Excellent analytical, problem solving, and time management skills
• Demonstrated experience as a key contributing member of a high performing organization
• JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran
• Work independently, possessing energy and confidence to complete projects with limited supervision
• Strong communication skills (written and oral) – ability to deliver messages clearly and succinctly

Specialist, Employee Training Resume Examples & Samples

• Complete needs analysis of sales channels and offer proactive training solutions
• Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the retail channel
• Measure and follow up on all training designed to track training effectiveness
• Provide regular project updates, and ensure the timely completion of deliverables

Corporate Finance Global Finance Training Resume Examples & Samples

• Incident Management
• Problem Management
• Release and Deployment Management
• Develop Web template and resources pages
• Identifying problems and opportunities, and participate in developing solutions
• Participate and own investigation and resolution of complex problems related to supported technologies
• Taking leadership in owning issue resolution and driving them to completion
• Ensuring that incident and problem management processes and procedures are followed and adhered to standards
• Communicating to end users, engineers, and operations
• Provide performance /user metrics and ad hoc reporting of the same
• Provide technical expertise and share knowledge with team as required
• Monitor the application performance and provide technical support as required
• Intermediate knowledge of JavaScript, HTML5, XML, CSS, and other web programming languages
• UX experience a plus
• High level experience with adobe suite of products
• Experience in strategic initiatives, delivering results and change management
• Work well in an unstructured environment with the ability to adapt quickly to change
• Adept in working with people at all levels in the organization and with various backgrounds
• Leader, enthusiastic, self motivated
• Advanced Intranet/MOSS, SharePoint, PowerPoint and Excel skills
• Manage the design and development of all websites and web-initiatives from conception to completion
• Collaborate with Training Managers to ensure the LMS data is accurate and up to date
• Design email communications, job aides, promotional materials
• Develop Training Reports and Web Metrics Report
• Troubleshoot technical issues related to courses, LMS, and websites
• Recommend improvements/efficiencies to web solutions, training administration & logistics, and processes
• 5-7 years administrating Learning Management Systems and Reporting
• 2-3 years creating user centered designs for digital solutions
• Instructional Design experience a plus
• High level experience SharePoint/MOSS 2010
• High level experience web metrics reporting
• Knowledge of SCORM and AICC standards
• Ability to analyze and mine large data sets
• Excellent written and interpersonal communication skills
• Ability to coach/mentor junior level team members

Manager Brand Fp&a-training Western Europe Resume Examples & Samples

• Lead medium sized projects, implement findings and ensure sustainability of achievements
• Facilitate Integrated Business Planning (IBP) for the respective category, providing analysis and ensuring input and alignment
• Support seasonal range planning process with detailed analysis as required to optimize brand and financial impact
• Analyze BU financials on a regular basis, highlighting risks, opportunities, and focus needs, and deriving recommended action steps
• Analyze and simulate pricing strategies to maximize profitability and optimal product mix
• Consult the respective BU with ad hoc analysis and scenario planning
• Support the respective BU with project involvement as necessary
• Significantly contribute to the further development of horizontal brand topics such as range planning, category P&L’s, MWB management, and SBP
• Develop and implement communication packages to present results, recommendations, and solutions
• Strong communication skills: written, oral, and presentation
• Ability to build strong relationships cross-functionally throughout the business
• Ability and attitude to persuade and challenge
• Strong analytical skills, managing large data quantities from multiple sources
• Advanced MS-Office knowledge, particularly Excel and PowerPoint
• University degree in business administration or finance
• 2-5 years professional experience in a related field
• Experience in Marketing or brand-driven environment preferred

Zonal Training Manager Resume Examples & Samples

• Work closely with the sales team and drive the sales objectives like Accounts productivity, Approval rates, Applications, RTB etc. as per business requirements through set of Vendor Payroll Trainer
• Coach & hand hold Vendor Payroll Trainers in fulfilling business objectives
• Define & drive Sales FTE & Non- FTE training needs identification process, framework and execution and ensure same is followed & tracked
• Design and implement various Training Modules
• Drive LMS penetration in the Zone.as per defined targets
• Ability to influence & work with cross functional teams & drive various programs
• Publish a regular training dashboard describing the progress & updates on training conducted and effectiveness of the training on a month on month basis
• Conduct business specific training for State Bank of India Employees and various business partners
• Should have minimum 4-6 years work experience of which atleast 2-3 years should be in Direct Sales and/or Sales training or other such roles
• Should have experience and ability to manage a large stakeholder group
• Excellent understanding of Credit Card Sales process / policy. - Retail Sales Experience. - Excellent Communication skills. - Ability to break complex issues into simple tasks. - Fluency in MS Office. - Ability to effectively manage a large team and multiple stake holders. - Willing to travel extensively

Training Administration Assistant Resume Examples & Samples

• Identify all training venues, negotiate rates and book all hotels globally; liaise with hotels to be used in Europe and the Americas to ensure a smooth running of events
• Co-ordinate with trainers and prepare presentations and other course material for training seminars
• Arrange for printing and delivery of course material for seminars in Europe and Americas
• Prepare visa letters for delegates when required
• Create all training registration pages on VIVID – gaining product, account and diamond codes
• Using EpiServer7 make any necessary changes to the training site (including the Calendar of Events)
• Calculate event costs and profit shares of JV partners
• Maintain event cost spread sheets
• Code all training invoices on BasWare
• Raise invoices for in-house training events
• Good knowledge of Excel and Powerpoint
• Good organisation
• Good time management
• Work as part of a TTA team to support government clients in adopting new systems and processes related to early childhood policy and infrastructure initiatives
• Serve as a liaison to clients, program managers, and other contracting partners
• Contribute to planning, facilitation, and management of TTA for groups of stakeholders
• Contribute to TTA activities such as Webinars, conferences, in-person meetings, development and revision of business operating procedures
• Maintain information on TTA activities and status in terms of activities, milestones, and potential barriers in a progress tracking system
• Provide recommendations to resolve individual barriers or issues; provide recommendations for overall process improvement
• Provide regular and timely communication to internal staff, partners, clients, grantees, etc
• Design and deliver live online training for varying audiences
• Amend and revise training as necessary, in order to adapt to changes occurring in the work environment
• Contribute to the development and revision of business operating procedures and other resources, and participate in management of these resources on a website
• Bachelor’s degree in Education, Policy, Social Work or a related field
• 3 years of experience directing and/or delivering TTA activities
• 3 years management experience in the field of child care, early childhood education, family services or similar field
• Experience working with federal government programs, particularly in a consulting environment
• Proficiency in Microsoft Office software (e.g.,, Word, Excel, PowerPoint, Project and/or Access), online conferencing tools such as GoToMeeting, and project management software such as Sharepoint or Smartsheet
• Experience working in the field of military child care and/or family services
• Demonstrated experience in the coordination of TTA
• Demonstrated experience working with early childhood program management professionals
• Demonstrated experience implementing new policy or program initiatives, particularly related to adoption of new information management systems
• Demonstrated experience in data management, business process mapping, or other business analytics
• Understanding of adult learning and e-learning techniques
• Previous experience in client management; and
• Experience working with and across a variety of stakeholders, to include government clients and program managers
• Experience with the Militarychildcare.com system
• Excellent attention to detail, and the ability to multitask under strict deadlines in a fast-paced, client-oriented environment
• Exceptional verbal and written communication skills, including experience in independently developing reports, briefs, and presentations
• Strong organizational and coordination skills
• Ability to plan and organize work, set priorities, meet critical deadlines, and follow up on assignments
• Strong interpersonal skills with the ability to work both independently and as a team member, including coordination with peers and junior staff to complete tasks on urgent deadlines
• Ability to think analytically, define, and thoroughly document tasks; and
• Strong problem-solving and decision-making capabilities

Temporary Holiday Stores Training Resume Examples & Samples

• Organize and set up training space for onboarding sessions
• Facilitate Bloomingdale’s orientation and onboarding classes for seasonal new hires
• Follow up with Manager of Education after training sessions
• Some sales and training (formal and informal) experience
• Strong organizational skills and multitasking capabilities
• Ability to influence people and make decisions based on a big picture point of view
• Strong commitment to customer service standards
• Must relish giving guidance and support to others
• High energy level and positive can-do attitude
• Must be able to work 2-3 evenings during the week and several Saturday’s during the day

Head of GMA Training Resume Examples & Samples

• 70% Identify medical training and professional development needs and develop and implement Global Medical Training curriculum
• Collaborate with GMA teams and Compliance business partners to define medical and professional development needs of field and non-field based medical personnel
• Oversee and manage definition and implementation of training solutions (both distance- and live trainings) leveraging common and custom platforms as required
• Coordinate with GMA teams to generate training content
• Coordinate with GMA teams to collaborate with KOLs and investigators in curriculum development as appropriate
• Directly lead key training events
• Develop and manage the Global Medical Training budget
• 30% Define and collaborate with GMA Systems to implement medical training platforms
• Define medical training platform per needs of GMA teams
• Review Shire legacy medical training platforms and define appropriate solutions across Shire
• Manage contracting and compliant delivery of vendor services
• Coordinate with Compliance/Legal to develop SOPs, procedures and training for use of Global Medical Training platforms by Global Medical Training and other members of Global Medical Affairs
• Monitor appropriate utilization of platforms and implement initiatives to improve quality and efficiency

Training Specialist, Human Resources Resume Examples & Samples

• Participates in identifying training needs through use of formal needs assessments and field research to support USH frontline training programs. Works with the HR team, client management team and subject matter experts to assess the learning needs of team members within the assigned client groups
• Administers, sources and facilitates USH training programs. Includes scheduling, delivery, tracking, marketing, administration and evaluation
• Designs and customizes program materials; including facilitator guides, participant workbooks, presentations, and job aids. Incorporates ongoing evaluation information into class materials on a continuous improvement cycle. Researches and customizes new learning solutions, not limited to instructor-led, online learning, and on-the-job learning. Ensures training materials are updated, relevant and support current Standard Operating Procedures
• Oversees the certified trainer development program (selection criteria, skill development/evaluation) for assigned client group(s). Evaluates training provided by classroom and on-the-job trainers to ensure quality and consistency; coaches individuals to improve skills where necessary; oversees OJT process ensuring proper ratios and skill level of trainers
• Partners and supports client with special employee engagement and development initiatives
• Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content
• Bachelors Degree in Instructional Systems Development, Communications, Education, or related area
• 2+ years of experience in training needs analysis, curriculum and training design, and training evaluation
• Demonstrated solid instructional design experience
• Effective training and presentation skills
• Working knowledge of Adult Learning Theory and Instructional Methodologies
• Proficient in Microsoft Office suite: Word, Excel, PowerPoint, Publisher and Outlook
• Hospitality and or Retail industry experience preferred
• Effective planning and management skills

Academic Training Manager Resume Examples & Samples

• Design, implement and manage the Foundation Curriculum delivery and assessment
• Work closely with the Director of Training and Technical Training Manager to develop quality curriculum solutions aligned with the requirements of the Technical Programmes
• Facilitate efficient and effective design of courses that are mapped against the Saudi Arabia National Occupation Skills Standards
• Ensure all Foundation training is aligned to the standards of external assessment and awarding bodies, particularly the British Council
• Implement strategies and tactics to ensure continuous quality improvements, achievement of targets, and the development of teaching and learning activities that enhance the student experience – this should include student Progress and learning and Good to Outstanding Teaching achieved by all members of the teaching staff
• Ensure effective professional and academic administration of all procedures related to the support of students, and learning, teaching and assessment activities
• Keep up to date with subject specialism and encourage innovation and research to enhance the teaching and learning experience
• Implement initiatives aimed at raising attainment and achievement of students within the Curriculum areas
• Responsible for the implementation of the Quality Framework within the department and ensuring compliance through classroom observations and other measurements
• Native English speaker
• 5-10 years relevant management experience
• 2-5 years experience in teaching and assessing IELTS
• 2 years experience in the Middle East
• Bachelors of Education or master of Education desirable
• DELTA qualified preferred
• CELTA qualified required
• Previous Key Skills teaching experience desirable
• Leading a coherent and effective team of Faculty/Academic staff committed to outstanding progress for all students
• Teaching within a Vocational/Community College
• Up-to-date knowledge of one or more vocational specialisms
• Working in a diverse/multi-cultural organisation#
• Proven track record of thorough and effective curriculum planning frameworks that deliver effective outcomes for students

Manager Merchandising Footwear Training Resume Examples & Samples

• Select an optimal footwear Training-Slides- Stella Sports range within the parameters set by the Concepts-to-Consumer Range Architecture team
• Create the most efficient business model for servicing all aspects of local sports marketing asset needs including promo
• Support Market sub-unit sell-ins to both retailers and assets where required
• Provide input to the Global BU to get the best possible sell-in tools for the category and create augmented tools where required with the market BU Brand Comms and brand activation teams
• Establish a process to gather, consolidate and deliver all Market sub-unit's commercial inputs (consumer, channel and market-specific needs and business opportunities) to the Global BU to maximize category sales and profitability (within Global and Market strategic parameters)
• Develop category forecast as part of the IBP process
• Provide input into the overall seasonal, annual and Strategic Business Plan for the category
• Support BU CtC roles and responsibilities in Market sub-units, including ranging topics (Local Article Creation, promo needs, Account SMUs, segmentation, pricing strategy) and key LAM projects
• Brief, collaborate and ensure together with CCSP that the footwear and hardware offer fullfills market and consumer needs including local production, all aligned with global strategy
• Drive SMU briefs and any specific FTW related project that impact on the BU business performance
• Analytical abilities
• Provide a suitable performance framework for market sub-units BU CtC teams and coach for continuous improvement
• Fluent in local language

Advanced Delivery Training Manager Resume Examples & Samples

• Oversee the implementation and execution of training programs
• Evaluate the effectiveness of training programs, providing recommendations for improvement
• Apply insight gained from line of business and project meetings to identify necessary revisions to existing training courses/programs or to recommend new training delivery and/or development
• Assume responsibility for strict adherence to all compliance and regulatory requirements, as well as department policies and procedures
• Maintain up-to-date information on regulatory changes that necessitate delivery of additional training
• Work in partnership with Compliance to ensure all required training is completed on schedule and properly recorded
• Evaluate trainer delivery to ensure the quality and consistency of training programs
• Manage TM&T resources to ensure the effective delivery of training content; actively engage in coaching to improve the quality of training delivery and increase learner engagement
• Manage TM&T resources to develop instructor-led training content and meet deadlines per approved project plans
• Bachelor’s degree in a related field or 10+years of financial industry experience
• Minimum of 7 years training experience
• People management experience preferred
• Must be proficient in Microsoft Word, Excel, PowerPoint and Publisher
• A Bachelor’s Degree in business, education, communications or related field of study is required
• A minimum of seven years of experience as an instructional designer or trainer is required
• A minimum of three years of management experience is required for the Level II position
• Demonstrated success developing and managing large-scale implementation projects
• Must have advanced computer skills, including Microsoft Access, PowerPoint and Excel
• Collaborative, able to build trust and foster innovation with business partners
• Goal-oriented with demonstrated leadership skills that encourage success among team members
• Self-motivated, able to deliver results through effective time-management and organizational skills
• Master’s Degree in business, education or communications is preferred
• Experience with training design or delivery in the financial services industry is preferred
• Management experience is preferred
• Bilingual; English/Spanish

Training & Capacity Building Specialist Resume Examples & Samples

• A minimum of seven years of experience in designing adult learning approaches; developing roadmaps and work plans tailored for the benefit of public and private organizations working on various development issues; mentoring and coaching staff to build organizational capacity; and performance monitoring of training activities
• Technical expertise in violence reduction / prevention, governance, agriculture, economic growth, environment, and working with vulnerable populations are advantages
• Candidates with knowledge of and experience implementing the Kirkpatrick Training Evaluation Framework preferred
• Familiar with USAID project management and project monitoring tools such as Program Management Plans (PMPs) and Project Monitoring Plans preferred
• Fluency in Spanish writing and speaking as well as interpersonal and presentation skills in Spanish; and
• Demonstrated leadership, strategic thinking/planning, management, and presentation skills
• Strong inter-personal, supervision, and written and oral communication skills
• Fluency in English preferred

Program Management Office Training Specialist Resume Examples & Samples

• Helping with the administration for PMO/EVMS training
• Working with the ME PMO discipline chiefs, Training Leadership, and CAR Project Leaders to capture training requirements
• Helping coordinate the development of PMO/EVMS curriculum updates
• Providing logistical support for various formal training sessions
• Monitoring any changes to the ME PMO inventory of processes to track training gaps and then tracking those to closure
• Managing training inventory both created and bought
• Participating in continuous improvements through the use of ACE Operating System

Franchise Training Manager Resume Examples & Samples

• Solid experience within an international Learning and Development/Training function the cosmetic industry
• Beauty products and service-selling training experience is required
• Strong skincare knowledge is a strong preference
• Comprehensive knowledge of all aspects of store operations & best retailing practices
• Proven experience of developing, writing and implementing Management Development/Retail Leadership programmes and guidelines with a strong customer focused approach
• Experience of creating training/operational materials with an appropriate tone for customer/staff interactions
• React quickly within the retail environment
• Knowledge of the beauty/toiletries industry would be highly desirable
• Degree in a related discipline (i.e. Human Resources, Learning and Development, Business Operations)
• Additional qualifications in Management Development/Leadership Skills would be an advantage
• Excellent communication skills both verbal and written, confident and experienced presenter who can communicate at all levels
• Strong appreciation of The Body Shop's core values
• Flexible approach to work with the ability to response to changing business priorities
• Ability to work cross functionally in an international and multi cultural environment
• Enthusiastic and motivated working in a multi-national/cultural organization and fully understand the formal structures, politics, climate and culture that are integral to their operation
• Strives for quality and excellence
• Ability to absorb, analyse and interpret large amounts of complex and often sensitive information in high pressure situations
• An excellent leader, with proven ability to network and foster relationships, both internally and externally and be able to take tough decisions and effectively resolve conflict
• Commercially astute with the ability to identify key business opportunities
• Able to inspire, train, develop and coach others

Customer Service Reps-new Positions Paid Training Resume Examples & Samples

• Minimum 1 year of customer service experience (financial services, call center, retail, etc.)
• Excellent communication, decision making, persuasion and problem resolution skills
• Experience working in fast-paced, goal oriented and team based structured environment
• Proficiency with Windows based applications (ability to navigate within multiple screens)
• High School Diploma, GED or relevant experience required
• A strong interest in continued learning and career advancement opportunities
• Please note: Please use a PC or laptop (not a tablet or mobile device) to complete the Citi Online Application and Assessment process

Linear Training Manager Resume Examples & Samples

• 8+ years of documentation management
• 5+ years managing training curriculum
• BA - College degree
• Preferred area of study: Adult Education/System Learning

Reservations Training Manager Resume Examples & Samples

• Provide leadership to the overall organizational development and training functions by cultivating talent, specifically in the arena of on-boarding, as well as developing an environment that will attract and retain the best, and serving as a mentor to those within the Reservations and Customer Sales and Services team. (Develop)
• Implement training model with distinct KPIs used to evaluate success. (Drive Value)
• Bring new ideas, methods, and approaches to initial and ongoing training of more than 100 hourly employees annually in the ongoing effort to research and design an industry leading training process with an eye on revenue optimization. (Re-Imagine)
• Inspire trust and build strong relationships across locations (Colorado, Tahoe and Canyons), functions (Travel, Call Centers, Sales, Training) and business units (Corporate and Resort Training). Leverage relationships to influence key business decisions. (Connect)
• Manages diverse staff of up to two seasonal employees, including hiring, performance development, including coaching, disciplinary actions, performance appraisals, scheduling, and employee engagement.(Out Front)
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving all issues in a timely with mutually beneficial outcomes whenever possible. (Passion)

Training Specialist Research Training Resume Examples & Samples

• Design, develop, and deliver comprehensive training solutions
• Act as a first point of contact for support questions relating to a suite of proprietary applications
• Participate in user acceptance testing for proprietary applications prior to system deployments
• Write and publish training content and communications related to software deployments
• Provide and maintain Research-specific training and documentation materials
• Partner with local management and Operations staff to understand local business objectives and devise a strategy to address needs
• Leverage external vendors and internal subject matter experts to deliver analytical and professional development programs

Director of Training Liaison & Quality Resume Examples & Samples

• Prior experience in a customer service or operations role preferred, experience in the Cable industry advantageous
• Strong leader with innovative ideas illustrated through past strategy and execution
• Responsible for the overall strategy of Learning and Quality, design and deliver training programs, craft the optimal quality program for customer experience while leveraging technology, and provide deep business insight into each customer engagement
• Collaborate withComcast Universityand Business owners to deliver curriculum, working with the Vendor Management teams
• Lead the roadmap, priorities and communications for training support
• Translate internal stakeholder's needs into operational processes for training and quality
• Ability to create and drive process standardization for training and quality
• Strong working relationship with training organization, internal business owners and vendor network

Manager, Presentation & Training, Men s Resume Examples & Samples

• Polo Ralph Lauren Brands
• Ownership and focus on DSRL, Polo Sport, and Polo Big & Tall
• Merchandising
• Ownership of LAB guidelines seasonally in partnership with Senior Director of Presentation and Training
• Excellent merchandising skills with grass-roots mentality; Ability to react to business needs and trends quickly, and provide direction to field team
• Creative thinking and strong visual sensibilities to support execution excellence
• Occasional “hands on” merchandising in field locations to remain aligned with execution
• Coaching/Training/People Development
• Support and help manage all training and development tools for Retail Development Team
• Provide ongoing hands-on training on the following
• Driving your business while looking for opportunities
• Maintaining your floor and merchandising impactful presentations
• Rigging innovative, directional bust forms, compliant with rigs developed at Lab
• Creating and execution of seminar preparation to field team
• Occasional “hands on” selling, seminar, and training in field locations
• Provide strategies to RD team for quarterly Account meetings
• Review Account specific presentations and selling opportunities with RD Team, and provide solutions to fuel selling
• Communication with PRL Sales Management, RD’s and RL Brand Manager teams
• Post market recaps
• During Lab execution, and post Lab updates to stay connected
• Creating a Teamwork and open communication environment

Training & Performance Management Chicoutimi Resume Examples & Samples

• Recommend and implement long-term solutions to improve overall channel performance
• Regularly audit internal and vendor processes to ensure adherence to channel expectations
• Exceptional project management and organizational skills
• Strong knowledge of Bell's ordering, installation and billing systems and processes

Training & Certification Manager Resume Examples & Samples

• Consult with internal partners to identify training strategy needs and formulate training tools and processes to meet those needs and align to business strategy
• Monitor and evaluate the effectiveness of training programs through knowledge and performance assessment, and provide recommendations for improvements as needed
• Drive the sourcing and development of training personnel, tools, materials and solutions to meet DI’s needs
• Develop, establish and communicate training methodologies and processes
• Drive organizational improvements for individuals, teams and departments
• Collaborate with Disney training partners to share best practices and resources when possible
• Provide for the safe and accessible storage of training intellectual property
• Provide leadership to the Training Specialist and internal training resources
• Evaluate Training Specialist and internal trainer performance and provide coaching as needed
• Facilitate training programs as needed, including train-the-trainer sessions
• Manage the day to day delivery of all internal training
• Minimum 4 years’ leadership experience
• 3 to 5 years’ experience in training and development or talent management
• Demonstrated ability to adapt successfully in a fast paced, ever changing environment
• Proven ability to collaborate with and influence partners, peers, leaders, executives and other stake-holders in developing solutions which meet the needs of the business
• Demonstrated ability to facilitate learning experiences with excellence
• Willingness to travel occasionally as needed, both within and outside the U.S
• More than 7 years’ experience in training and development or talent management
• Organizational development background and/or experience
• Practical experience with performance and knowledge assessments tools and methodology
• Experience within the learning and development industry, within Disney or externally
• Experience facilitating learning experiences to a professional audience
• Working knowledge of Human Performance Improvement principles and concepts
• Proficiency with both Microsoft and Apple/Macintosh operating systems and software, Keynote, QuickTime, PowerPoint, Word, Excel, etc.; Adobe Acrobat Pro, Box, Ace, Learning Management Systems, and Survey Monkey

Training & Events Leader Resume Examples & Samples

• Work with other Business Units, existing and potential customers, and act as their point of contact in submitting requirements for training services
• Manage the organisation of face to face and online training events. This will include managing (directly or through internal stakeholders) the delivery of high quality services for content and content production, logistics, venue booking, catering, travel and hotels, delegate booking and event management, delegate/customer communications, billing and revenue management and customer services, as an when required
• Oversee and manage delegate management activities, ensuring that all relevant communications are sent to delegates and trainers containing accurate information and at the appropriate times
• Maintain and update data held within the event management system as and when required to ensure accurate reporting
• Maintain and update all relevant spreadsheets in order to accurately report on event scheduling progress
• Where appropriate, liaise with Trainers and/or schools to agree training dates and requirements for each event
• Liaise with the contracting team to issue and confirm trainer contracts as required
• Ensure that appropriate support is available for events either through the allocation of training support officers or by helping in the set up events when required
• Be proactive in sharing ideas for process improvement with your line manager and take part in ‘Lessons Learnt’ activities in order to maintain continual improvement
• Represent/ deputise for the Training Delivery Manager (Teaching & Learning Services) as and when required
• Manage the process and input of all event and trainer evaluation data and work with the Training Manager (Teaching & Learning Services ) to build and implement an effective performance management system for Trainers
• Assist the Training Manager (Teaching & Learning Services) in the set-up and implementation of any operational protocols (SLAs) required between Training from Pearson and other divisions and business units in PUK
• Identify trainer shortage areas and work with internal departments to recruit and train new trainers
• Adhere to Quality Management System; process mapping and produce written instructions/ procedures
• Ensure activities are cost effective and are managed within agreed budgets
• Ensure the services supplied meets agreed/required standards of quality – meeting customer service levels for external and internal customers

Lean Center Training Specialist Resume Examples & Samples

• Participation in determining, adapting and introducing training modules within the Volkswagen Production System and LEAN Manufacturing (MFG)
• Preparation, promotion, design, and delivery of training modules in all phases of production (launch, series, etc.)
• Training of new employee’s/staff, rotation of workers, suppliers, and of current worker/personnel
• Evaluation of new trainers
• Manage and maintain the Learning Management System (LMS) for the curriculum delivered, ensuring publication of training activities (planning, schedules, and programs) in a timely fashion
• Manage visitors and organize presentations
• Automotive manufacturing experience

Customer Care Training Manager Resume Examples & Samples

• Customer Care / Contact Center experience; Retail experience a plus
• 3-5 years training and development experience
• Strong facilitation skills
• Strong understanding of instructional design, learning theory, brand aesthetic and industry
• Ability to work autonomously in a fast paced environment

Seasonal / Temporary Training Specialist Resume Examples & Samples

• Deliver new-hire and veteran learning sessions
• Assess and analyze reaction to training and behavior change
• Ability to manage large and small learning sessions
• Advanced WSI care center systems, processes, and procedures knowledge preferred
• FSA-trained required
• Bachelor’s degree in related field, such as Communication or Education, preferred
• Call center training experience preferred
• Applied knowledge of adult learning theory preferred
• Furniture-trained preferred

Adoption, Change Management, & Training Resume Examples & Samples

• Excellent English speaker and writer, able to effectively communicate, train, create training materials, and correspond in English
• Excellent verbal and written communication skills and attention to detail
• Ability to self-start, have strong communication, planning, organization and time management skills to effectively develop and execute Training, Adoption, and Change Management deliverables
• Adoption, Change Management, and Training experience within a highly dynamic corporate environment with a strong channel sales organization, preferably with Sales Operations and IT experience
• Strong understanding of a two-tier distribution model, Partner operations and relationships in a high technology software environment
• Ability to interview and collaborate with VMware internal organizations, IT, and Senior Management to gather input on training, change management, and adoption deliverables
• Proficient English speaker and writer, able to effectively communicate, train, create training materials, and correspond in English
• Experience working cross-culturally, internationally, across multiple time-zones

Specialist, Recruitment & Training Resume Examples & Samples

• Executes sourcing strategies to build candidate flow and talent pipeline requirements
• Builds and leverages relationships with diverse organizations and networks to attract and build talent pipelines and referral networks
• Forecasts expected monthly hiring requirements and proactively fills vacancies in accordance with planned training sessions
• Works in partnership with the sales team to help increase quality of candidates
• Collects and analyses competitive intelligence to gain insights and advantages to strengthen our success and optimize our competitive advantage
• Train, coach and lead new Management team members and support them in further development of their management skills
• Develop strong relationships at various management levels and liaise regularly between operations and trainers to further strengthen and support training initiatives
• Collaborate regularly with operations and training design teams to provide for their training needs and to enrich overall training program
• Critically review and analyze existing training curriculum and work with design lead to customize accordingly to support operational activities and evolving business objectives
• Coordinate and manage weekly meetings with trainers and peers to optimize best practices and increase cohesiveness across the centers regarding the focus and direction of training deliverables
• Develop clearly defined metrics to evaluate and analyze training success and monitor training progress and processes through regular statistics tracking and other reporting as requested
• Remain current on adult learning, training techniques, new trends and innovations within the industry
• Support all initial and continuous training at the partners: ensure continuous training completion rates, pass/fail policy compliance, trainer/agent ratio and support partner
• Autonomous, flexible and able to travel, if required
• Previous experience recruiting for direct sales roles is considered a benefit
• You thrive in dynamic learning environments and have proven experience in training and delivery
• You have at least 3 years’ experience in adult learning and have a strong working knowledge of training delivery and learning facilitation
• Experience in customizing learning strategies to align with business objectives
• You excel in public speaking and possess strong presentation skills
• Knowledge of Bell Aliant products, services, and procedures and tools is an asset
• Bilingual: French and English
• Strong research, networking and professional mining skills
• Excellent organizational skills, with proven ability to manage multiple job requisitions in a variety of professional roles
• Ability to develop strong working relationships with all levels of individuals is essential

Manager Merchandising Training Resume Examples & Samples

• Responsible for all KPI reporting of the Category
• Accountable along with the BU Analyst for any scenario analysis required relating to the Category
• Understands the European consumer retail environment including distribution points, share of buy , competitor ranges and pricing strategies
• Support major product launches and presentations providing necessary sales support to ensure an effective sell-in launch process
• Attention to detail as error in analysis will have crucial impact on business
• Experience in a Western European market is required
• Partnering with the Phoenix Leadership Team to determine appropriate training approach for upcoming training initiatives to include compliance training, new hire training, workflow process operations training, phase training, cross training and refresher training to help improve operations productivity on all shifts
• Maintain and submit weekly and monthly status reports to CIS management
• Recommend and assist with implementation of process improvements to site managment
• Assist in creating/developing CIS job aids to support process/functional communication and learning
• Schedule and facilitate training classes and offer constructive feedback, support, and encouragement to learners
• Support and manage the Training Partner and Skills Coaches initiatives with the site
• Manage relationship with network including multiple sites and the CIS Training Manager
• Provide additional support for various training/documentation related projects and documentation
• Support CIS content developers in assigned tasks
• The successful candidate will have the following skills
• Maintain a flexible schedule based on site training expectations and needs and be able to work across multiple shifts
• Minimum one year experience as a technical trainer in an operations environment strongly preferred
• Proven ability to motivate and achieve results through people
• Ability to travel to other CIS sites, as pre-planned
• Computer skills: MS Office: Word, Excel, PowerPoint, Outlook
• Bachelor’s Degree preferred; will consider Associate’s Degree and/or equivalent work experience

Technology Training Section Manager Resume Examples & Samples

• Confident, self-motivated and a fast learner
• Good knowledge of 3D, Microsoft Office, Contact Management System, EPR and Thomson. Candidate should also be familiar with all Branch Functions, Policies and Procedures including but not limited to Branch Workflow, Household Transfer System and Webnas
• Open to learning new Lines of Businesses
• Excellent communication skills: Written and Oral
• Broad understanding of the Financial Services Industry
• Exceptional problem solving skills and attention to detail
• Managing standards around attendance, performance metrics, and service quality
• Proactive in contributing to the success of the team through process improvements and information sharing
• Displays the ability to multi-task and manages time between people and projects effectively
• Intellectual curiosity and creativity
• Series 7 preferred
• Aspires to learn and grow
• Builds strong, lasting relationships of camaraderie
• Continuously seeks to improve the delivery of World Class Service
• Innovative, and interested in hands on planning of projects & initiatives
• Professional in appearance, language and behavior
• Embraces the firms Mission and Business Principles
• Empowered to make decisions and create change

Regional Training & Technical Assistance Specialist Resume Examples & Samples

• Work closely with OVC staff to gain in-depth understanding of the unique issues faced in each state in order to maximize the value of TTA outreach and service delivery in each state
• Maintain knowledge of and leverage other national TTA resources
• Work with OVC TTAC teams to expand the reach of OVC by performing direct outreach and building relationships with local and statewide programs, to communicate OVC’s vision and mission to the field and to improve delivery of TTA services to the field
• Help to identify regional/state/local needs and best practices, and communicate those to OVC, making timely recommendations about needs identified
• Maintain working knowledge of all OVC TTAC offerings including Professional Development Scholarships, Organizational Scholarship for Victim/Survivor Professional Development special initiatives, and the content of OVC TTAC’s standardized and online training offerings
• Coordinate and process all assigned training and technical assistance (TTA) requests
• Attend onsite TTA events as necessary to monitor, observe content and assist participants as needed. No more than 25% travel is required
• When appropriate and approved by OVC, conduct periodic outreach visits to assigned states to network and promote TTA services. Site visits may coincide with specific regional/state/local meetings or conferences where larger numbers of people will be available for networking purposes
• Bachelor’s degree in the social sciences, criminal justice, victimology, or related field
• 5+ years of experience in the development, delivery, and management of training and technical assistance
• Experience conducting resource search utilizing a wide range of sources including printed material, internet, databases, and identification of alternative information sources
• Excellent technical writing and research skills
• Demonstrated sensitivity to and knowledge of issues involved in working with diverse victim populations and service organizations
• Master’s degree in criminal justice, victimology, or related social sciences field
• Specialized knowledge in content areas such as human trafficking, legal assistance to crime victims, and working with military or tribal populations
• Knowledge of national, state, and local organizations and allied professionals that serve victims of crime
• Knowledge of components of the Office of Justice Programs
• Familiarity with working in a corporate culture
• Demonstrated ability to conduct needs assessments and develop plans for delivery of services based on needs assessment
• Ability to produce high quality work
• Ability to be flexible, detail-oriented, and manage multiple activities simultaneously in a fast-paced, changing environment

Gcg-head, Business Training Resume Examples & Samples

• Develop and develop training strategy
• At least 5 years in Consumer Business
• This role requires 15+ years of experience in Financial Services/Service industry
• At least 5 year of experience in training
• In-depth understanding of key end-to0end process in financial industry for key products (sourcing, acquisition, initiation, activation, usage, redemption, authorization, collections, servicing, etc.)
• Thorough understanding of the Consumer business; product areas relevant to country (e.g. Retail Bank, Non branch, Consumer Payment Products, Digital Banking, O&T (Citiphone and Credit Operations)
• Experience in client facing/servicing role is preferred
• Experience in Product Management and P&L Management for financial industry is a plus
• Exceptional interpersonal, communication, consensus building, influencing skills; ability to influence peers, superiors and subordinates
• Ability to promote positive work relationships with all departments; be the change agent, adapt to change quickly
• Effective written and presentation skills
• Strategic and analytical skills to manage the function like a business, the budget, cost allocation model, planning process, etc

Training & Performance Management Ottawa Resume Examples & Samples

• Conduct detailed and extensive research and analysis on internal and vendor results using a variety of methods such as data mining, call listening and process adherence monitoring
• Must have a valid driver license and vehicle
• PC Proficient - MS Office, Windows environment
• Strong decision making, problem solving and negotiation skills
• Strong interpersonal skills - someone who thrives in a fast paced environment
• Telecommunications industry experience (An asset)

Retail Training Design Specialist Resume Examples & Samples

• Design product training materials for store colleagues, through blended learning techniques, incorporating storytelling to provide a personal touch for our customers
• Working with Activation team, the Brand team and selected Retail Academy colleagues, develop innovative training materials to support Events ensuring they are fit-for-purpose across both company and franchisee markets
• Design core programmes such as FIT/Focus & Future following direction from Director of Retail Academy and other members of the team / others international functions
• Ensure a systematic approach (training cycle) to product training and development is in place to identify ‘best practice’ and to deliver effective and business focused training
• Train and inspire the Market and HF trainers in executing materials produced
• Evaluate and measure ROI on key product training initiatives to provide reports and recommendations
• Previous experience within a Learning and Development/Training/HR/Operations function, ideally in a similar regional role for a large multi-site retailer
• Proven experience of writing and delivering product education training programmes with a strong customer focused approach
• Experience of creating inspirational training materials with an appropriate tone for customer/staff interactions
• Knowledge of the beauty/toiletries industry would be an extreme advantage
• Competent with Microsoft Office packages including Word, Excel, PowerPoint and Outlook
• Degree educated in a related discipline (i.e. Human Resources, Learning & Development, Business Operations)

Engineering Training Manager Resume Examples & Samples

• Teach courses in Fundamentals of Computer Science, Programming Concepts, and Methodologies
• Develop various discipline curriculum focused on technical and computer engineering subjects
• Develop training documentation
• Maintain enterprise-wide awareness of technical training needs and opportunities
• Monitor industry trends and innovations to inform training programs
• Master’s Degree in Math, Computer Science, Computer Engineering, related field or equivalent work experience
• A minimum of 3 years’ experience in formal training or instruction roles
• Experience with training documentation

Retail Training Innovation & Technology Specialist Resume Examples & Samples

• Work with subject matter experts to develop tailor-made e-learning courses in the area of selling skills, clientelling, product training
• Create E-learning courses content and graphics, work with audio and video, define training navigation
• Ensure all training courseware functions accurately and conforms to established standards and styles
• Ensure courses consistency with Gucci Corporate Image and Communication policies
• Manage the delivery of courses at WW level, including tracking and reporting, on the dedicated LMS platform
• Encourage effective use of e-learning and new technology tools and optimize systems capability to meet users needs (with the support of IT)

Year FTC Training & Competence Officer Resume Examples & Samples

• Maintaining and updating employee T and C records, Mandatory Training Log and GLMS
• Keeping up to date with GLMS system requirements
• Ensuring in conjunction with the Compliance team that the Training and Competence scheme satisfies Regulatory standards
• Delivering TandC scheme training
• Creating and maintaining role-play scenarios
• Maintaining records of rule breaches and ensuring appropriate plans are in place to prevent reoccurrence
• Updating monitoring spreadsheet with the outcomes from the TandC Committee meeting
• Ensuring Treating Customers Fairly principles are fully embedded as a core principle
• Managing training invoices for IPB and UKC Businesses
• Coordinating and managing communication with external training providers (CISI, Kaplan, IFS, BPP)
• Attending product governance meetings and ensure any training requirements are fulfilled
• Reviewing and managing the training budget
• Knowledge on UK regulations in investment compliance (essential)
• Background in Training and Competence in a regulated market (essential)
• Familiarity with investments and relevant applications (preferred)
• Training design and delivery experience (preferred)
• Very good organizational and communication skills
• External certifications recognised by the FSSC on Securities and Packaged Products (e.g. FPC, IMC, CeFA) (preferred)
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. Candidates who do not meet the certification requirement and other required qualifications must demonstrate willingness to complete required assessments successfully within a specified time period

Training & Technical Assistance Specialist Resume Examples & Samples

• Assist the TTA Coordinator with processing all TTA requests submitted via TTA360
• Serve as a liaison to the OJJDP TTA Provider Network in matters related to TTA requests
• Oversee the life cycle of requests submitted to OJJDP NTTAC, including the transfer of requests to appropriate TTA providers
• Run weekly report on current TTA requests in the system and provide report to OJJDP
• Perform data entry and conduct analysis using the TTA360 system
• Support training and technical assistance activities such as developing and preparing PowerPoint presentations, webinars, written and web products, training materials, or other deliverables to clients
• Support 508 Compliance tasks related to webinar materials
• Participate on an experienced team that brokers the delivery of nationwide TTA that is widely recognized for building the capacity of juvenile justice professionals through web forums, online
• Learning communities, conferences, and focus groups
• Bachelor’s degree in Criminal Justice, Social Work, Sociology, Public Policy, Government, Economics, or related discipline required with a minimum GPA of 3.0
• 3+ years of work experience in training and technical assistance. Experience can be substituted with graduate education
• Interest in juvenile justice and delinquency prevention topics
• Master’s degree in Criminal Justice, Research and Evaluation, Social Work, Sociology, Public Policy, Government, Economics, or related discipline with a minimum GPA of 3.0
• Project management experience, a plus
• Experience working with local, state, and/or federal government programs in the field of health and human services
• Below are suggestions for Professional Skills
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

Training & Initiative Manager Resume Examples & Samples

• Accountable party for defining, planning, orchestrating, and delivering as required effective training and change management solutions within the FIU, in partnership with Corporate HR and AML/FIU leadership
• Responsible to manage, design, develop and deliver solutions including training and effective knowledge content end-to-end for multiple learning projects through various phases of learning design (analysis, design, development, implementation and evaluation)
• Accountable for conducting gap assessments and for the development of Learning Plans for each role within the FIU based on the Knowledge, Skills and Abilities framework
• Owns and manages Learning Plan and Training Tracker for the FIU
• Conducts Train the Trainer sessions with Training SMEs in each FIU vertical to ensure consistent learner experience
• Owns and manages all FIU developed New Hire Curriculum for Transaction Monitoring, Watchlist Management, High Risk and Capital Markets FIU Teams
• Acts as a single point of contact within the FIU on Training (centre of excellence)
• Remains abreast of industry trends and leading tools (both internal and external) that can be applied to learning within the FIU
• Ensures consistent application of training methodologies and tools across the FIU
• Participates in transformational change initiatives within the FIU – providing input/participation from a training and communications perspective
• Leads continuous improvement initiatives around training i.e. participating in QC Calibration and forums with stakeholders
• Manages external vendors performing work related to training for the FIU
• Collaborates with other functions within Enterprise AML (e.g., AML Office, Governance, AML PMO, Model Management, AMLROs) on tactical issues related to training strategy and solutions in the FIU
• Promotes team-building and One AML; fosters a more collaborative environment, where different parts of the FIU feel integrated and part of a broader team
• Ensures issues and risks related to training and learning are identified, quantified, managed and tracked. Uses past experience to proactively "anticipate" risk and develop appropriate mitigation strategies and plans. Ensures risks, assumptions and constraints are appropriately communicated and escalated when necessary
• Contributes to improve the best practices within the Enterprise to help drive consistency, transparency and execution as it pertains to learning and training initiatives
• Possesses a university degree and/or 7+ years relevant work experience
• Possesses advanced knowledge and 5 years of experience in Training Delivery, Design and Development and business writing (prior experience developing e-learning is required) within an operational environment (e.g., investigations units, contact centres, product operations)
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Expert change leadership and management skills
• Expert risk management skills
• Ability to navigate a highly matrixed organization effectively
• Good stakeholder management and influencing skills, effective at the senior executive level
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies
• Expert presentation, written and verbal communication skills which bring clarity and precision at executive levels
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment
• Core project management skills an asset
• Solid knowledge and expertise in the use of project management methodologies and tools an asset

Training & Compliance Specialist Resume Examples & Samples

• Documentation experience (paper-based and as well as electronic system)
• Training system experience (paper-based and as well as electronic system
• Working knowledge of TrackWise and MasterControl or other similar training system)
• Microsoft Word and Excel proficient (Pivot Tables, Style, Formatting, etc.)
• Solid analytical and problem solving skills
• Experience in Biopharmaceutical industry

Advanced Delivery Training Specialist Resume Examples & Samples

• Maintains current knowledge of updated company products/services, management needs, and new training procedures to improve training methods and techniques
• Bachelors degree in Business or Psychology with emphasis in Human Resources or a related field, or equivalent work experience
• Must have two years Human Resources, preferably with one year Training experience and one year experience in a financial institution
• Must have a current knowledge of and be proficient using a personal computer and general business software including presentation, word processing, graphics, spreadsheet, and database software
• Must be able to orally and auditorily communicate effectively with management, employees, and outside vendors
• Must have analytical, organizational, leadership, public speaking, problem-solving, and oral and written communication skills
• Must be able to travel in and out of state to conduct and attend training sessions
• Position can be filled in either Houston, Dallas, Phoenix, or Birmingham

Data Management Training Manager Resume Examples & Samples

• Lead a team of training developers and trainers in the identification, adaptation, and execution of training programs for internal stakeholders within the CCB Data Management organization. The team may consist of contractors or internal subject matter experts, process owners, and business analysts within Data Management
• Act as training and development subject matter expert supporting critical or strategic initiatives across the business; Drive principles associated with adult learning and implement learning best practices
• Link key business drivers/priorities with targeted and innovative training solutions
• Use appropriate delivery vehicles for training activities ranging from: e-learning, virtual, live/facilitated discussions/classes, on-the job, etc. Test with end users to obtain the highest value outcome
• Align learning investment directly to business results while providing metrics to measure the value of those learning investments with a focus on maximizing efficiency, effectiveness and continuous improvement
• Degree or equivalent work experience in Human Resources, Training and Development, Adult Education or related discipline
• At least 6-10 years experience in learning strategy, design, development & deployment
• Experience in designing and implementing sustainable and scalable learning team operating models & governance framework
• Offers the depth and breadth of knowledge, experience, assets, and tools to rapidly develop and deliver customized training solutions
• Strong communication and facilitation skills and ability to engage senior leadership and partner with key stakeholders
• Ability to perform development and delivery roles as required

Designer Speed Creation Training Resume Examples & Samples

• Self-Manage own creative process and execute towards given design languages within the category
• Ensure efficient process and communication flow between design, marketing and development (within x- functional team) for all issues regarding the designed ranges and products
• Visualize ideas for products and ranges with a high degree of expertise
• Strong knowledge of fashion product and fashion design/industrial product or industrial design
• Passion for Design
• High level of creativity
• 3 years of practical experience in design environment (Footwear/ Apparel/ Accessories - or industrial design, fashion design or similar design related areas)

Customer Care Training Specialist Resume Examples & Samples

• Train new and existing Customer Care Representatives to perform as highly skilled, quality and sales-focused Customer Care Representatives who respond to telephone, web chat and email inquiries while leveraging opportunities to cross sell/up sell/refer additional products and services. Monitor the trainee’s performance and coach them to reach established performance and knowledge benchmarks prior to release from the training program
• Train specialized/advanced sales and service skills to existing staff and management including retail and business banking, sales, H.S.A.’s, Insurance, VIP, sales and soft skills required for negotiation and complaint handling
• Analyze effectiveness of training by creating tests/exercises to measure comprehension and proficiency utilizing computer-based testing whenever applicable. Administer testing during training, follow-up sessions or the acquisition of new skills. Develop and maintain database of individual portfolios of all tests and results. Administer the Customer Service “Test Your Knowledge” program
• Proactively identify training needs in department and develop training topics, quizzes and tips to reinforce them. Maintain and revise existing training materials to reflect the changes and communicate updates to staff. Develop outlines, lesson plans, facilitator’s guides, participant handouts and visuals for all training modules
• Demonstrate excellent verbal and written communication skills to provide quality training in a dynamic, high volume call center environment. Communicate professionally within a diverse and possible difficult environment. Utilize exceptional time management, productivity and organizational skills to meet the training requirements and deadlines of the center
• Coach new hires and existing staff on their performance to ensure sales, quality and production goals are achieved while maintaining a professional and positive work environment
• Monitor and evaluate agent calls for quality assurance and compliance through established quality assurance program. When specific criteria are not met, conduct quality skill enhancement training including quality recording and skill builder sessions for continued representative development
• Resolve escalated customer complaints in a manner that provides customer satisfaction and protects the interests of the bank. Provide technical support and guidance on non-routine inquiries by Customer Care Center Representatives and customers concerning all products, procedures and systems. Analyze and resolve complex customer issues, overriding policy when necessary to ensure customer satisfaction while still limiting exposure to company
• Demonstrate strong leadership skills and create a positive team atmosphere within the department. Assist in management of staff and team performance to ensure sales, quality and production goals are achieved
• Act as the secondary support and back-up to the supervisor in some day to day operations. Act as supervisor on duty on both the assistance and escalated customer lines and provide supervisor coverage during evening and Saturday shifts. Assist in managing the daily activities associated with the Customer Care center including opening and closing the centers, timely processing of work, monitoring agent productivity/performance reports and scorecards, quality monitoring and traffic control
• Protect the bank and customer from exposure to loss, data compromise, fraud, and/or identify theft by understanding and complying with department and company fraud, security, CIP, privacy, confidentiality guidelines and processes for all employee and customer information
• 2-4 years customer service & sales; financial or call center setting; training or supervisory experience Required
• 4-7 years call center, banking or financial services, customer service & sales; 2-3 years training or supervisory experience plus 2-3 years training design Preferred

Leadership Training Participant Resume Examples & Samples

• Minimum 12 months of Assistant Branch Manager experience at TCF Bank in regards to customer service, retail sales, or financial services and a high school diploma/GED
• Internal Candidate Recommendation Form
• Last performance review score
• Additional documents related to sales and operations performance

Training & Competence Manager Resume Examples & Samples

• Provide advice, guidance and support to individuals on the process to be followed, the activities to be covered and the documentation requirements
• Uphold all regulatory and compliance policies and procedures to mitigate risks and ensure that the Bank is fully protected
• Prepare, review and update the Training and Competence Procedures and supporting template documents as and when necessary
• Work with the business as necessary with any Development Plans created, how they are followed up and the results of the activity
• Prepare Management Information and ad hoc reports on current position of training and competence arrangements on a monthly basis
• A strong team player with a can do attitude
• Preferably level 4 qualified

Training, L&D Specialist Resume Examples & Samples

• Support the HR Lead in the design and the implementation of training and development programs, including Talent Review, Talent Assessment and Succession Planning
• Work with the HR lead and senior management to embed the organisational competency frameworks into all training and development programs
• Help build, deliver and evaluate Top Talent, Leadership, Management and Core Curriculum programs to accelerate development capabilities in line with business
• Design and deliver training to support the performance management process
• Act as an advisor to HRBP's and managers across the business in all areas of training and development
• Responsible for all E-learning Curriculum Management. Responsible for the administration of the Online Training curriculum and internal e-Learning tools
• Deliver the New Hire Induction programme to all new employees
• Develop, deliver and evaluate in house training programmes to support the business and ensure continuous development
• Bachelor's degree in Business, Human Resources, Training and Development or related discipline
• Postgraduate qualifications in a related field and/or professional qualifications (e.g. CIPD,PSI, BPS)
• 3+ experience Learning and Development, Leadership Development
• Psychometrics accreditation essential
• Six Sigma experience an advantage
• Team player and role model for positive learning mindsets and behaviours
• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions

Commercial Training Manager Resume Examples & Samples

• Managing all training in relation to all Commercial team members of CPD, especially in sales operations team ; sales represntative, supervisors, area sales managers
• Manage a holistic approach to training concept; module creation, training delivery method, control & monitoring, including on the job trainings, joint visits & assessments
• Ensuring an impactful training methods to increase the productivity of sales representative, and hence using training to deliver and boost business growth according to budget
• Manage all sales operations selling tools, including catalogue, uniforms, etc
• Manage training budget efficiently
• Solid people and communication skill
• Willing to travel in high frequency
• Coming from FMCG industry, Pharmaceutical is also encourage to apply
• Having deep knowledge in Sales / Commercial roles in FMCG / Pharmaceutical
• Fluent in English and MS Office Skill
• Strong knowledge of instructional design and some experience with training development tools (e.g. various e-learning tools and Microsoft Office products)
• Excellent communication skills, relationship-building, flexibility and proven experiencing working across multiple teams and departments
• Autonomous at making decisions and appropriately raising items for discussion
• Licenses Required - Series 7

Designer, Running / Training, Apparel Resume Examples & Samples

• Work closely with the apparel design team, product development, and PLM team to develop four seasonal international apparel ranges per year
• Partner with Developers and World Cat sourcing offices to implement a clear understanding of product design, fit, and function. Develop thorough understanding of the capabilities, flexibility and limitations of source base
• Approximate Travel Required: 10-15% global travel
• 3-5 years at the Apparel Designer level for an active apparel or textile company
• BS/BA or BFA degree preferred with design concentration
• Knowledge of the Sports performance and/or Sport lifestyle market (Competition, Distribution, Price, Product, Consumer, Retail environment)
• Strong line merchandising abilities / building well rounded and balanced collections

Client Training Manager Resume Examples & Samples

• Partner with management to determine appropriate training approach for employees ranging from new hires to phase-in training, to EBDS system training, cross training and refresher training
• Assist with communication of processes and procedures to all production staff
• Maintain weekly and monthly status reports to management
• Facilitate Train-the-Trainer sessions as required
• Recommend and assist with implementation of process improvements to site
• Create/develop/review job aids to support process/functional communication and learning
• Use Captivate 7 to develop WBT and SIM training documents and materials
• Offer constructive feedback, support, and encouragement to classroom participants
• Support peers in their assigned tasks
• Support the production site during system and production installs of new procedures and processes
• Planned travel is a possibility
• Minimum three years experience in developing training content and supporting materials is strongly preferred
• Minimum two years experience using Adobe Captivate 7 to develop CBT/WBT training materials is strongly preferred
• Minimum one year experience in facilitating operations training classes
• Demonstrated effective communication skills, written and oral, to multiple levels
• Ability to work across multiple shifts with advanced notice
• Ability to travel to other CIS sites with advanced notice
• Ability to work on multiple projects simultaneously with success
• Computer skills: MS Office and Adobe Captivate
• Bachelor’s Degree and/or equivalent work experience
• Instructional design certification strongly preferred

Business Training Manager Resume Examples & Samples

• Responsible for the effective implementation of the regional role-based curricula across key business roles
• Delivers product, technical, systems, sales, behavioral and skill-based training in a classroom or virtual environment
• Delivers global & regional training programs for the business via effective and appropriate modalities (Classrooms/webinar/GLMS)
• Delivers nationally developed training (local regulatory courses) in a consistent manner
• Collaborates with key stakeholders to ensure implementation of mandatory training courses (onboarding and up-skilling)
• Line trainer experience
• Demonstrated facilitation skills and expertise in applying adult learning principles
• Proven experience in instructional design, content development and eLearning solutions
• Experience in either an operational, service or sales environment (ideally obtained within banking and finance)
• Intermediate level using of MS Office applications such as Excel, Word, Powerpoint, Captivate and Brainshark
• Leadership skills (i.e., ability to provide feedback to co business trainers to improve training skills)
• Able to influence colleagues positively
• Equipped to be part of a training design of either regional or local training
• Fully conversant/abreast about products, processes and policies of stakeholders (not limiting to one unit)
• Thorough understanding of company’s global policies and processes related to L&D in GCB
• Develop and execute product training for all Beauty Advisors and retail partners
• Participate in Marketing/Education meetings for awareness of product and program launches, line extensions, product positioning updates, etc
• Support education/sales events as needed
• Participate in Sales Meetings as requested
• Personally demonstrate effective techniques for “suggestive service linking” and “linking service sales to product sales.”

Cib Training Manager VP Resume Examples & Samples

• Work closely with Business Managers and Global Training team to support training & development needs for all CIB Technology India staff. This will include the following
• The incumbent should be from a Technology background and exposure to Training will be a distinct advantage
• Acute client focus an centricity
• Excellent written & spoken English communication skills
• Ability to synthesize information, extract themes and draw conclusions
• Strong leadership and management skills
• Experience to Technology and Training will be a distinct advantage

Complaints & Training Specialist Resume Examples & Samples

• Monitoring complaint inboxes in CRM and making sure complaints are sitting with the correct specialist owners in an appropriate time frame
• Producing weekly and monthly complaints reporting to make sure we’re meeting our SLAs and giving visibility to senior management. This will involve analysis of the data to identify key trends and supporting teams as necessary to make sure we’re providing a good service
• Assist with reviewing complaints responses and advising complaint owners on how to approach complaint resolution
• Administrative tasks such as updating CRM logs, sending acknowledgements to customers, setting up meetings, taking minutes, picking up actions, data manipulation and mail merge
• Creating training materials including guides and video tutorials
• Training delivery in peak periods

Training Architect Resume Examples & Samples

• Conducts complex needs analysis to identify root cause of performance gaps. Determines if training is the appropriate solution and the type of training to best meet need. Reflects upon the elements of a situation before finalizing design solutions and strategies
• Drive the development of a learning experience initiated through an on-boarding process and follows the learner throughout the client facing career going from basic Visa knowledge to the acquisition and improvement of skillsets ranging from both hard skills and soft skills to better perform on the job
• Design (from scratch or by tailoring existing content), deliver and facilitate functional programs
• Work closely with Visa University /colleges and other core functions to build scalable and integrated training programs that enhance the learner experience and present a cohesive and comprehensive learning package
• Leverage L&D expertise and existing Visa curriculum to propose solutions that best fit the desired business outcomes
• Measure progress of L&D initiatives against driving desired business outcomes and skill development
• Managing full-scale end-to-end design projects that require successfully mentoring the activities of other training staff to contribute analysis, development or implementation to the overall training effort
• Serves as a source to other training staff to transfer specific professional curriculum & adult learning knowledge & practices
• Works with geographically-dispersed leaders to identify and provide curriculum solutions
• Selects and uses a variety of techniques to define and sequence the instructional content and strategies
• Analyzes the characteristics of existing and emerging technologies and their use in an
• Bachelor's Degree or equivalent combination of education and experience; MBA preferred
• 12 years of experience Instructional Design & Development degree, Curriculum Design, Educational Technology & Design, or similar education degree
• Proven project management experience and ability to solve for complex problems that have broad impact on the business
• Knowledge of general business fundamentals, finance, and management principles. Ability to identify the underlying causes behind employee or business performance issues
• Ability to build relationships and communicate effectively with key stakeholders, advise leaders on the most appropriate learning intervention for their needs, persuade/negotiate for the prioritization of critical initiatives and manage their expectations
• Facilitation - Ability to facilitate L&D interventions
• Use of Data and Metrics – Understanding of Kirkpatrick's four levels of evaluation and ability to use data and metrics to demonstrate the impact of L&D interventions
• Payment industry acumen - Knowledge of business model, operations, financial goals, and competitive position a plus
• Excellent Communication skills both verbal and written, bilingual a plus

Postdoctoral Training Fellow Resume Examples & Samples

• The post-holders will have day-to-day responsibility for running their research project. The general long-term direction of the research will be coordinated with the group leader, Alex Gould
• The post-holders will take part in advising other members of the group, such as PhD students, summer students, and new postdoctoral fellows by providing scientific advice and technical guidance
• It is mandatory that the post-holders will attend group meetings. They will provide scientific suggestions and other input into the ongoing research of other members in the lab

Assistant Manager of Training Resume Examples & Samples

• Foster and promote a passion for skiing, snowboarding and teaching
• Develop, coordinate, schedule, and administer staff training. Work with other Assistant Managers of Training and the Training Manager to ensure quality and consistency of training throughout the school
• Work with Ski and Snowboard School Managers and Supervisors to ensure the quality of products/services, deliver exceptional guest experience and develop training specific to business needs. Accountable for metrics concerning safety, employee engagement, business and guest satisfaction
• Perform daily and seasonal operational supervisor duties including - but not limited to - daily work assignments/split process, matching guests and instructors for privates, scheduling, resolving guest issues, instructor appraisals, communication meetings, and managing the business to predetermined goals
• Monitor quality and performance of instructor staff and work with Managers and Supervisors to design and deliver training to improve instructor performance and guest experience. Coach and counsel individual instructors when appropriate
• Meet and greet guests daily and role model exceptional guest service. Resolve guest complaints efficiently and effectively and support 100% guest recovery
• Remain current with industry trends and vision of PSIA/AASI

Senior Designer, Footwear, Training Resume Examples & Samples

• 8+ years of footwear design experience
• Advanced level Adobe Illustrator; Photoshop and 3D software a plus
• Understanding of materials and their application to footwear designs; understanding of material development processes and footwear construction
• Well established knowledge of the footwear manufacturing process
• Strong team player as well as the ability to work independently
• Ability to manage more junior members’ workload and timelines as needed and escalate deadline issues to the Design Manager and Director
• Prior management or mentoring of more junior designers a plus
• Strong negotiating and influencing skills
• Presentation and storytelling skills
• Bachelors degree in product, industrial, automotive or interior design

Interim Training Specialist Resume Examples & Samples

• Teach employees to be customer advocates as well as product specialists
• Assess development needs and propose developmental solutions to support business goals
• Assist with developing new training resource materials and modification of existing materials
• Coordinate with internal teams to ensure scheduling and training needs are met
• Assist by taking Service Center customer calls during peak volumes
• Execute business processes and procedures to support the department

Manager, In-store Digital Training Resume Examples & Samples

• Work directly with business owners and stores to understand overall project and training needs
• Based on needs, develop and present strategic plan on how technical training can support program roll out
• Develop strategy and materials, and deliver technical training to all field, support, and help desk roles as technologies roll out
• Ensure deadlines are met on time
• Create and support Train the Trainer strategies as needed based on program needs
• Monitor effectiveness of technology-based training programs
• Take on special projects as needed
• Facilitate and train other education courses as needed
• Provide instore support per Education guidelines
• Basic knowledge of : Microsoft Office (Word, Excel, PowerPoint, Outlook), LMS experience, experience with a collaboration/project management tool (e.g. Basecamp), webinar experience, eLearning experience (preferred)
• Proven ability to develop and deliver effective and innovative training on digital tools and store systems
• Experience with Project Management
• Demonstrated ability to work with a cross-functional team to complete assignments on time
• Demonstrated ability to interact and communicate with all levels within organization
• Ability to travel as required (quarterly, on average, for store visits and field conferences)
• Models our values of Teamwork, Respect for All at all times
• Solution-oriented and positive attitude when faced with challenges
• Demonstrates integrity, maturity and a constructive approach to challenges and negotiating with others
• Excellent organizational, time management skills and attention to detail
• Demonstrates and models client service standards
• Open to feedback, and strives to improve own performance based on that feedback
• Quick learner; patient, comfortable with ambiguity and a willingness to take initiative
• Responding to client / end-user requests and acting as a second level support contact for day-to-day technical and administrative requests
• Processing mandatory training participant lists in the Learning Management System
• Ensuring that all evidence of mandatory training participation is properly stored

Assistant Manager Fitness & Training Resume Examples & Samples

• Act as the country point person for Fitness and Training initiatives, with a focus on developing and growing Reebok’s relationships within the CrossFit, Les Mills, Spartan Race and MMA communities, including
• Managing the relationship, activation and seeding list of all co-branded CrossFit boxes and other ‘tough fitness’ gyms locally and with Western European team
• Re-launching and executing Reebok Recognized program and making this a success in the UK
• Executing the ReebokONE affiliate programme with local athletes & communities
• Building/executing key event sponsorships within the UK & Ireland communities, collaborating with internal stakeholders and external events team
• Working with the retail team to drive communities to branded space
• Responsible for execution of local affiliate programs (as described in toolkit)
• Responsible for day to day interaction with the community, responding to all outreach
• Responsible for execution of locally signed athlete and gym contracts
• Assist with creation of local athlete/partnership/event content for Reebok.com and social
• Identify and manage opportunities for event/partner/athlete apparel
• Manage Budget on day to day basis and build 2016 plan
• Trade or sales experience
• 2+ years of sales and/or marketing experience

EVS & Facilities Training Solutions Manager Resume Examples & Samples

• Bachelor’s Degree from an accredited college or university; Masters/MBA preferred
• A minimum of 7 years of progressive responsibilities in the areas of Environment Services and/or Facilities, with a demonstrated record of success and effective performance
• Experience or demonstrated ability to work effectively in a team based environment within a heavily-matrixed organization
• EVS/Facility Services, Healthcare experience desirable
• Model key competencies of influencing with impact, understanding the business, focusing on the customer and driving for results
• Current certifications from relevant EVS/Facilities industry organizations or knowledge of these organizations
• Ability to work and navigate within a high matrix management organizational culture
• Demonstrated leadership success and high degree of credibility in communicating effectively and negotiating with internal audiences, including strong presentation skill
• Ability to think creatively and willing to "roll up your sleeves" and manage the details of a communications project execution with the team
• Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
• Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
• The ability to effectively manage others through influence without direct authority
• Financial acumen, creative problem solving and customer savvy
• A passion for keeping up to date with practices and standards in EVS/Facilities space
• A strong value system, unquestioned integrity and good listening skills

Facilities Training Manager Resume Examples & Samples

• Works with Custodial, Maintenance, and Grounds to design, develop, coordinate and schedule the training and development programs for custodians and tradesmen
• Develop and establish training methods to ensure consistency and continuity
• Collaborate with and support Human Resources, Custodial and Maintenance Managers, and departments in the achievement of departmental training & development goals and objectives
• Monitors the effectiveness of systems, programs and tools to enable management to effectively assess training needs. Advises management on the assessment of training needs
• BS in Business, Management or other related field of study is preferred
• Must have a minimum 3 years of experience in management of custodial services and processes or 3 years of experience in the field of training and organizational development
• Must have experience with hard surface floor care and carpet care; must have understanding of chemicals utilized in cleaning processes
• Multi-site or K-12 custodial management experience is highly preferred
• The ability to manage in a diverse environment with focuses on client and customer services is necessary for success in this role
• Must be able to respond effectively to changing demands, and have strong organization and time management skills
• Excellent communication and customer service skills are needed
• Must be familiar with MS Office

Personal Training Career Event Dallas Resume Examples & Samples

• Personal Trainer experience preferred but not required
• Available for full-time
• Desire to transform lives through educating members on health and wellness topics
• Possess or be willing to learn sales skills
• Ability to self-promote and network
• Adjust and operate fitness equipment

Personal Training Managers Resume Examples & Samples

• Drive growth of department revenue through client base management and personal training staff growth/retention
• Lead flawless execution of department best practices and SOPs as they pertain to personal trainers and clients
• Co-lead professional development of personal training staff
• Lead support of membership advisors in driving new member personal training sales
• Hiring, training, motivating, directing and evaluating the Fitness Manager and the Personal Training team
• Minimum of 1-year managing both a personal training staff and another manager for a large health club
• Demonstrated experience managing and growing a personal training client base
• Demonstrated ability to drive sales both personally and through support of membership advisors
• Demonstrated ability to hit budgets/goals
• Enthusiastic, energetic, personable and friendly as well as passionate, intelligent and knowledgeable regarding the fitness industry
• Excellent communication, time management, organizational and follow-up skills
• Current national personal training certification

Regional Service & Training Manager Resume Examples & Samples

• Manage overall dealer/customer satisfaction for a multi-state geographic area by providing expert technical support and direct on-site service
• Manages the collection of field service data on BISG products, from dealers and end-user customers
• Manages the resolution of customer complaints raised by end user customer, authorized dealership and Canon internal personnel provide warrantee equipment and part evaluation services, as required
• Manages the promotion if BISG service programs and processes to the Service Management at authorized dealership by conducting seminars, and meeting to communicate with target audience
• Direct the involvement of regional Digital Solution Specialist in support of BISG sales efforts in service evaluations, business shows, and designated special events
• Conduct field-testing on new and/or enhanced products to ensure their satisfactory performance and acceptance by the dealer community
• Oversee and ensure all re-works are completed in a timely manner to help support the sales of BISG products
• Serve as the dealer’s advocate in all matters that involve fair business practices, equity and ethical standards
• Minimum 7 years of experience managing a direct service work force
• Associate’s degree in a technical discipline is a plus
• Work experience with a copier manufacturer is highly preferred
• Demonstrated organization, customer relations, written and verbal communication skills
• Knowledge of MS Office and strong computer skills
• Requires 60% overnight travel. This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies

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