assistant resume

Administrative Assistant Resume [2024] - Guide & Examples

Like the look of Jeremy’s resume? Create your own professional administrative assistant in minutes with these easy-to-update templates here.

Administrative Assistant Resume Writing Guide

Administrative Assistant? Congrats – you’re a total office hero.

A recent survey of more than 600 managers in the U.S. and Canada revealed that administrative assistants save their managers eight hours of work time each week.

With this kind of impact, it’s no wonder that 75 percent of managers told that same survey the responsibilities of administrative assistants have increased in the past five years. 

The beauty of these roles is how they give you a chance to work with almost every part of a business and build relationships with colleagues across teams and departments. 

In many senses, they act as a career stepping stone within that company and beyond.

Sounds great right, but what exactly do administrative assistants do? 

• Doing administrative and clerical tasks (such as scanning or printing)
• Preparing and editing letters, reports, memos, and emails
• Running errands to the post office or supply store
• Arranging meetings, appointments, and executive travel
• Answering phone calls and taking messages
• Maintaining folders on servers
• Recording meeting minutes
• Liaising with teams and units
• Tracking petty cash
• Covering reception

You can use the list above to help you brainstorm duties and tasks for the Work Experiences section of your resume (more on that – and our tip to reframe tasks as achievements – soon). 

A great Administrative Assistant is a little like a Swiss Army Knife; able to solve a range of problems with the right tool at the right moment. 

Does that sound like you? 

If you need to create a modern and professional resume to showcase your skills for a role like this, this guide will take you through:

• How to present your contact information
• How to write a strong resume summary
• The 23 hard and soft skills hiring managers want
• Highlighting administrative assistant achievements

Let’s delve into why Jeremy’s resume works so well and how you can use the same features to make your own resume shine too. 

Looking for a resume example for a different position? Check out this list:

• Office Assistant Resume
• Executive Assistant Resume
• Consultant Resume
• Accountant Resume
• Bookkeeper Resume
• Business Analyst Resume
• Financial Analyst Resume
• Bank Teller Resume
• Banking Resume
• Career Change Resume

1. How to present your contact information

Let's get this out of the way quickly, because you know your own contact information better than we do. 

Include your email address, phone number, and location in the header of your resume. 

Drop the street address and city info, though. If you have a professional website, blog, or well-maintained LinkedIn profile, add them to showcase your skills and experience. 

2. How to Write a Strong Administrative Assistant Resume Summary 

Let’s start with a really important part of all resumes – the summary. 

Your summary is where you highlight your skills and how they can bring value to the employer. 

Let’s look at Jeremy’s resume. 

See how he describes himself as ‘technologically savvy’ and ‘goal-oriented?

This lets employers know he will be able to get up to speed quickly on any special technology they use and that he’s committed to getting tasks finished. 

Jeremy also writes that he’s ‘driven’, ‘motivated’ and ‘skilled in prioritizing tasks independently’. 

It’s great that he’s highlighted his ability to complete tasks without supervision, because administrative assistants are regularly delegated tasks by supervisors and managers across different teams. 

Above all, Jeremy’s summary is specific. 

If you compare the specific and vague summaries below, you can see immediately which one is more appealing. 

Emotionally intelligent and computer-savvy Administrative Assistant with an Associate’s degree in Business Administration. Strong interpersonal skills and a lifelong focus on supporting others and helping them shine.

Administrative Assistant seeking to use her skills and experience to benefit an organization that is making the world a better place.

Check out our writing a resume summary guide , if you want more help with this part.

3. The 23 Hard and Soft Skills That Hiring Managers Want

What about your skills?

Our editor has three different Skills sections to choose from: Skills, Hard (Technical) Skills, and Soft Skills. 

Note: By clicking on Layout in the top menu, you can choose the “ Custom Layout ” and have a drag & drop feature to adjust the sections as you need.

It’s best to include a general Skills section and then choose between Hard or Soft Skills based on the needs of the job. 

Administrative assistants need a lot of soft skills to shine in these roles. Here’s some that you may want to highlight on your own resume. 

• Microsoft Word, Excel, Outlook, Powerpoint, SharePoint
• Database management
• Calendar management
• Quickbooks and Xero
• Proficiency with photocopiers, scanners, and projectors
• Accurate data entry
• Inventory and supply management
• Editing and Proofreading
• Billing and record-keeping
• Business Knowledge
• Communication (written and verbal)
• Prioritization and problem-solving
• Organization and planning
• Research and analysis
• Attention to detail
• Customer service
• Phone Etiquette
• Emotional Intelligence
• Responsibility
• Teamwork and delegation
• Management and training
• Flexibility and efficiency

4. Highlighting Administrative Assistant Achievements

When you're customizing your resume to best fit a company and its job advertisement, it can become easy to slip into using the listed tasks and responsibilities to summarise your own past duties. Avoid this – because it’s a missed opportunity. 

Think of your work experience section as less of a list of ‘things you did’ for a past employer and more like a summary of your biggest achievements and contributions while at that employer. 

Look at how Jeremy does this.  

He highlights how he managed a senior HR director’s schedule, planned company events, and even designed surveys while he was working at Melmark. 

Note: If you are looking for inspiration or need help, you can click on “ Tips ” in the left menu of our editor.

Here’s some better (and bad) examples to help you craft your own:

• Developed policies that saved the company 500 hours a year.
• Trained two interns in office tasks which later became full-time employees.
• Maintained appointment calendar for 12 conference rooms.
• Unlocked the office each morning.
• Made travel arrangements.
• Wrote letters and emails.

Ready to create your administrative assistant resume now? 

Suggested reading:

• Best Skills to Put on a Resume
• How to Optimize your LinkedIn Profile to Complement Your Resume
• How to Start a Cover Letter - 4 Tips for the Perfect Opening

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Applying for an Administrative Assistant Job? Here's How to Write Your Resume (Example Included)

Administrative assistants play a crucial role in keeping a team, department, or office running, often specializing in managing important functions like maintaining files, booking meetings, and greeting visitors so that the people they support can focus on their own specialties. Office assistants are often seen as the “go-to” people in the office. And for good reason—countless tasks and responsibilities fall under their job description.

Being an administrative assistant allows you to flex your organizational muscles, leverage your talent for multitasking, and interact with clients and colleagues at every level of an organization. It can be a fantastic job for someone fresh out of college or returning to the workforce as it allows you to cultivate a diverse array of highly transferable skills. But this field also offers loads of opportunity for growth and variety, enabling you to build a long, happy, and successful career in office support.

Whether you’re just starting out, making a career shift, or looking to develop an already established career in the administrative space, you’ll need a resume that showcases your most relevant skills and transferable work experience.

Here’s how to write a fantastic administrative assistant resume to land your next job.

Learn to Beat the (Applicant Tracking) System

When you apply to a job online, your resume usually gets submitted to an applicant tracking system (or ATS for short). These programs scan your resume for specific terms (like “administrative support” or “calendaring”) to determine whether or not your experience is a match for the company’s needs. If you don’t have enough relevant keywords on your resume, the ATS might automatically reject your application—even if you actually have the right experience. It’s far from a perfect system.

The good news is there are ways to work with the ATS to ensure that your resume gets in front of a real human. Tailoring your resume to reflect the job duties listed in each posting is a great place to start because it ensures that you’re incorporating relevant keywords.

I know that updating your resume for every opportunity might sound cumbersome, but it’s actually a lot easier than you might think! Just remember this golden rule: If a job duty is listed in a job posting and you have experience performing that particular job duty, then it belongs on your resume.

Another great way to ensure that your resume makes it past the ATS is to incorporate keywords that are common to administrative assistant job postings. Here are a few examples to get you started:

• Administrative Support
• Calendaring
• Customer Service
• Drafting Emails
• Meeting Coordination
• Meeting Minutes
• Microsoft Office Suite
• Office Support
• Proofreading
• Social Media
• Travel Arrangements

Be Specific About Your Experience

While administrative skill sets are highly transferable from one company or industry to the next, administrative assistant jobs aren’t one size fits all. So in addition to reading up on your work experience, recruiters might be especially interested in learning additional details about your past jobs, like:

• The types of industries you’ve worked in (e.g. pharmaceutical, tech, or housewares)
• The company or office size (e.g. 20-person office or 300-person company)
• The departments you’ve supported (e.g. sales, marketing, or human resources)

Take a look at the example resume below to see how you can seamlessly incorporate these details into your own resume.

Write Compelling Bullet Points Full of Details and Numbers

Because administrative assistants play a vital role in the daily functions of most offices, you might assume that everyone knows what you do. But you still have to be specific. So rather than writing general bullet points and expecting recruiters to know what they mean, take this opportunity to tell a story about your unique experiences. I’ll give you an example.

Say you were responsible for ordering lunch at your last job. You could write a vague bullet point like “ordered lunch for the office” or you could really spell it out by saying something like “coordinated daily lunch orders for 15-person office while accommodating dietary restrictions and staying within $3K monthly budget.” Both bullet points describe the exact same job duty, but the latter paints a vivid picture using specific details and numbers. Plus, it’s way more interesting to read!

You can fill your resume with compelling bullet points using this simple formula:

• Action verb + job duty + corresponding detail, metric, or outcome

Quantifying your experience by using numbers, metrics, or percentages to describe your job duties or accomplishments wherever possible is a great way to jazz up your bullet points. Feeling stuck? It might be helpful to keep these questions in mind as you write:

• How many people were impacted?
• Did I finish this on time or within budget?
• Did I save the company time, money, or hassle?
• How often did I perform this task?

Spotlight Your Specialties and Technical Know-How

Are you a PowerPoint savant? A whiz at finding great airfare or hotel rates? Do you excel at Excel? Whatever your specialties might be, they’re worth highlighting on your resume. Creating a dedicated technical skills or areas of expertise section will help prospective employers to fully understand the breadth of value and experience you bring to the table. So don’t discount your fluency in Microsoft Office Suite or your event-coordinating expertise.

Not sure what to include? Try reading through a few job postings to get a feel for the technical skills or specialties that are most coveted and making a list of the things you have experience with. These sections are also easy to edit as you’re tailoring your resume for a specific job posting.

Looking for administrative assistant jobs? Search on The Muse .

A Few Basics to Keep in Mind

Use a single page, chronological layout. While there will always be exceptions, a single-page chronological resume , which lists your experience in reverse chronological order, is usually the way to go. Recruiters love simple, straightforward resumes that are easy to read (and scan). The truth is many receive hundreds of resumes for every job posting they manage, and they just don’t have time to read through multiple pages or decipher complicated layouts.

Make your sections easy to scan. Dividing your resume into clearly defined sections will make the content of your resume much easier to digest. Try using bold lettering, underlining, or centering each heading to make each section stand out. Most resumes will include your name and contact information at the top and sections dedicated to your work history, technical skills, and education. You might also include a summary or areas of expertise section, depending on your experience.

Consider a key achievements callout. If you’ve had the opportunity to work on special projects (like office moves, company events, or new system rollouts), you might want to consider creating a special subsection to highlight these accomplishments. You can see this in action in the example below.

Don’t forget to proofread. Some recruiters will automatically reject resumes with typos or mistakes. Don’t let that happen to you! Always give your resume one final look before you submit an application—even if you’re sure it’s flawless. Better yet, ask a friend, family member, or trusted colleague to proofread it for you.

New to the Admin World? Read This!

If you’re looking to land your first-ever administrative assistant job, you’re going to need a resume that captures your transferable skills and highlights your most relevant experience in a way that recruiters can easily understand. Don’t make them scour your resume in search of transferable experience—spell it out for them! Here’s how:

1. Use a Summary.

Summaries are a great way for new job seekers or career changers to explain how they see their seemingly unrelated experience will translate into a new role. As you write your own, be sure to play up your relevant soft skills, mention your most highly transferable experiences, clearly state your intentions, and try to keep it short and sweet (just a couple of lines). No sweat, right?

Let’s say you’re a recent graduate who’s worked summer jobs as a sales associate at a retail store and a front desk attendant at a local hotel. Here’s what your summary might look like: “Outgoing, organized, and detail-oriented recent graduate with two years of experience managing files, drafting correspondence, conducting internet research, and interacting with guests in the retail and hospitality space. An adaptable multitasker looking to blend customer-facing experience with office support skills in an entry-level administrative assistant role.”

2. Identify Your Transferable Skills

No matter what your past work experience looks like, I’ll bet you've had a fair amount of exposure to administrative work. Whether you’ve worked in retail or food service, spent a semester as a teacher’s assistant, taken on a leadership role with an on-campus club, or volunteered at your child’s school (just to name a few examples), chances are you’ve already performed at least a few admin-related duties. Skills like answering phones, greeting customers, taking orders, planning events, scheduling meetings, managing files, and creating PowerPoint presentations are all highly transferable. Before you sit down to write your resume, make a list of all your relevant skills.

3. Consider an alternative layout.

I know, I just said that recruiters tend to prefer a traditional reverse chronological format. But if you’re new to the workforce or have a less-than-cohesive work history, you might want to consider an alternative layout.

If this will be your first-ever office job and you don’t have much (or any!) directly relevant experience to speak of, a functional resume might be the way to go. Functional layouts allow you to keep the focus on your education and relevant skills (like making phone calls or organizing files), while taking the focus off your dates of employment or past job titles.

Fresh out of college? You might try a combination resume , which will enable you to highlight your relevant skills first in addition to featuring your education, relevant project work, and work experience (summer jobs, on-campus involvement, and volunteering all count!) to make the strongest case for your candidacy. You can read up on the merits of each option here .

Administrative Assistant Resume Example

While everyone’s resume will look a bit different, the below example should give you a feel for what a great administrative assistant resume looks like. You’ll notice that this hypothetical candidate has used dedicated subsections and compelling bullet points to incorporate details about the companies they’ve worked for, who they’ve supported, their specific job duties, their notable accomplishments, their technical skills, and their education. They’ve even managed to fit everything on a single page by condensing their less recent experience and focusing on what’s most relevant.

Download a sample administrative assistant resume

Administrative assistants are the backbone of an office, often managing multiple critical tasks throughout the day. And that’s something to brag about! Your administrative support experience is both valuable and essential, so why not celebrate all of the wonderful skills you’ve accumulated on your resume?

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15 Administrative Assistant Resume Examples - Here's What Works In 2024

Your resume is key to landing an interview in today’s competitive job market. in order to make your resume appealing, you’ll want to tailor your resume to the specific job by using relevant keywords, action verbs, and skills. here are five templates that will get you started on your resume for an administrative assistant position in 2023..

Administrative assistants are the backbone of the office. They act as liaisons and points of contacts between internal teams and with external teams as needed. Responsibilities include scheduling meetings, managing calendars, ordering office supplies, answering phone calls, taking notes, and supporting management and the team as needed. Administrative assistants help to keep the department organized and running smoothly overall. There are various types of administrative assistants as well, ranging from departmental support to support for executives and other leadership. They vary in salary, responsibilities, and required experience. The role may range from requiring one year of experience or more. Since administrative assistants are typically responsible for clerical tasks, decision-making, preparing reports and documents, you will want to showcase your communication, collaboration, and time management skills. Examples include improving efficiency in the department and ways that you maximized productivity by streamlining processes. Now, let’s dive into what successful administrative assistant resume templates look like in 2023. We’ll examine five different examples of different administrative assistant roles to showcase the various positions and offer a strong place to start with your resume. After, we’ll go over a list of strong action verbs to emphasize your work experience and a list of the most common skills that recruiters are looking for in administrative assistants.

Administrative Assistant Resume Templates

Jump to a template:

• Administrative Assistant
• Senior Administrative Assistant
• Executive Administrative Assistant
• Entry Level Administrative Assistant
• Sales Administrative Assistant
• Legal Administrative Assistant
• Office Administrative Assistant
• Medical Administrative Assistant
• Experienced Administrative Assistant

Jump to a resource:

• Keywords for Administrative Assistant Resumes

Administrative Assistant Resume Tips

• Action Verbs to Use
• Bullet Points on Administrative Assistant Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 15: Administrative Assistant Resume Example

An administrative assistant is a professional who helps organize, optimize, and execute day-to-day business tasks. Administrative assistants help a company ensure their administrative business practices are organized and efficient. As an administrative assistant, you may be responsible for tasks such as filing, faxing, organizing and cataloging invoices, purchasing office products, monitoring and organizing databases, and more. To become an administrative assistant, you will need superb attention to detail and organizational skills. For this role, hiring managers will typically look for someone with a minimum of an associate's degree in a related field, though a bachelor's degree can help you stand out. More importantly, hiring managers will look for a candidate with prior experience in organizational support roles, such as experience as an office coordinator. Ideal candidates for this position will be organized, efficient, and great multi-taskers.

We're just getting the template ready for you, just a second left.

Tips to help you write your Administrative Assistant resume in 2024

   showcase your ability to successfully manage and organize documents.

The organization and preservation of important documents usually falls on the administrative assistant. As such, it’s important to showcase your ability to keep track of documentation effectively. Since documents can be stored physically or digitally, it’s a plus if you can showcase any database tools you have used to optimize a company’s filing procedures.

   Consider obtaining certifications related to the role of administrative assistant

There are certifications you can earn to show your knowledge when it comes to administrative work. The CAP (certified administrative professional) credential will look great on a resume for this role and show hiring managers you have the skills needed to succeed.

Skills you can include on your Administrative Assistant resume

Template 2 of 15: administrative assistant resume example.

As an experienced administrative assistant with years of professional work history, you’ll want to primarily highlight your previous administrative work at companies. This administrative assistant resume template emphasizes strong experience supporting various groups and teams with specific and measurable numbers of accomplishments in the role. You should also supplement your experience with education and skills to create a complete picture to your potential employer.

   Detail your professional experience in administrative support

If you have as much work history experience in related administrative roles, you’ll want to make sure you use lots of detail about your achievements with specific numbers. Good examples that this template uses are “established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 15%” and “registered and withdrew 50+ students annually.”

   Longevity of relevant administrative roles in work history

Recruiters prioritize candidates not only with relevant experience, but also longevity in previous positions which shows commitment. Sourcing, interviewing, and onboarding requires time and money. Recruiters don’t want to pass along candidates who’ll stay for a short time and have to start the cycle over again. Do your best to mention relevant roles to an administrative assistant on your resume.

Template 3 of 15: Senior Administrative Assistant Resume Example

A senior administrative assistant is a position that highlights your extensive experience supporting higher management and overseeing other employees in the department. Since you’ll have plenty of experience to share, you’ll want to detail your accomplishments with specific numbers and highlight your transferable skills from previous roles. This template will show you how to combine both to create a lasting impression on the recruiter.

Tips to help you write your Senior Administrative Assistant resume in 2024

   highlights training and leadership experience, which are transferrable skills key to administrative assistant roles.

Since this role is a senior position, you’ll be expected to train new employees per the company’s needs and support senior management. This resume template uses examples like “managed administrative staff of 15 personnel,” “hired, trained, and managed over 355 part-time workers per year,” and “supported Senior Vice President of Manufacturing.” Make sure to emphasize your relevant senior experience.

   Relevant administrative assistant certifications in education section

Besides just your education, you’ll want to spotlight any relevant certifications that you have to demonstrate your fluency in this role. This senior administrative assistant resume template uses the example of Administrative Assistant Certificate Series from the Growthsi Business School. Additional certificates show your dedication to additional training for the position.

Skills you can include on your Senior Administrative Assistant resume

Template 4 of 15: executive administrative assistant resume example.

The executive administrative assistant is someone who provides high-level, tailored administrative support for the executives within a company. They will often be assigned to a group of executives, and help these leaders organize and optimize their daily efficiency. As an executive administrative assistant, you may assist executives in planning travel, booking meetings, answering incoming calls, planning events, overseeing office operations, and more. To become an executive administrative assistant, you will need to demonstrate prior excellence in administrative roles. Most hiring managers will look for someone with a minimum of an associate’s degree in a related field. Moreover, because this role handles high-level administrative duties, the ideal candidate will have 2-5 years of experience in related roles like as an administrative assistant or office manager. Superb candidates for this role will showcase organizational excellence, as well as a professional attitude and great time management skills.

Tips to help you write your Executive Administrative Assistant resume in 2024

   highlight your experience planning and scheduling travel.

Executive administrative assistants are responsible for managing the executive schedule, and this includes creating travel plans. As such, any experience you have booking and organizing travel for others should be detailed on your resume.

   Showcase your time management skills

Executive administrative assistants must juggle leader’s scheduling conflicts with grace and creativity. It’s important to demonstrate on your resume how you have used your time management skills to effectively organize schedules in the past.

Skills you can include on your Executive Administrative Assistant resume

Template 5 of 15: executive administrative assistant resume example.

An executive administrative assistant manages all clerical tasks for executive managers. This includes welcoming guests, and handling communication between stakeholders, clients, and partners. Additionally, an executive administrative assistant often performs basic bookkeeping duties, so this is another skill you might want to highlight in your resume. Other responsibilities include preparing documents, negotiating with vendors, managing corporate inventory, reviewing incoming documents, etc. This is a role that requires attention to detail and strong communication skills.

   Demonstrate your time management skills on your resume by using accomplishments.

Executive administrative assistants often work under pressure. They need to meet tight deadlines and make sure everyone on the clerical team is on top of everything. That’s why having time management skills is essential for this role. If you want to demonstrate this in your resume, you should use accomplishments and mention projects that you coordinated effectively and on time.

   Showcase your communication skills on your resume.

Since communication is essential in this role, this is exactly what you want to reflect on your resume. Rather than just saying you have excellent communication skills, use the appropriate vocabulary and structure on your resume, such as strong action verbs like "Communicated", "Directed" or "Influenced". If you've worked with senior execs or CEOs, it's worth mentioning things like "Presented to senior stakeholders..." on your resume.

Template 6 of 15: Executive Administrative Assistant Resume Example

An executive assistant works closely with a high-level executive or a small group of high-level executives in overseeing projects and anticipating business needs. On the other hand, an executive administrative assistant tends to focus more on task management and administrative duties, such as calendar scheduling, data entry, and handling calls. In your executive administrative assistant resume, make sure to highlight your experience and relevant skills accordingly.

   Highlight relevant executive administrative skills

When writing your executive administrative assistant resume, make sure to demonstrate your proven ability to carry out administrative tasks. You should highlight relevant skills you have in these capacities, and include skills that pertain to the job description. This candidate includes a list of administrative capacities in their skills section, such as Calendar Management, Travel Arrangements, and Organization Skills, and expands upon them in their work experience.

   Use strong action verbs and numeric metrics to describe your administrative accomplishments/responsibilities

In your work experience section, make sure to use strong action verbs and to quantify your positive impact to the company. Executive administrative assistants should be experts at performing administrative duties, especially in areas of facilitating smooth operation and in catalyzing productivity. Use words such as “streamlined”, “orchestrated”, or “facilitated” to describe your contributions, and make sure to accompany them with tangible quantitative metrics.

Template 7 of 15: Executive Administrative Assistant Resume Example

As an executive administrative assistant, you will be supporting one or multiple executives in the company. A high-level of discretion and anticipation of what your executives need is a must. To tailor a resume for this position, you’ll want to focus on your experience supporting previous executives and how you resolved pain points for them.

   Quantify your administrative accomplishments in the office

In this role, you’ll have familiarity with streamlining and implementing processes. This resume uses great examples like “reduced cell phone expenses, resulting in savings of $5,000+” and “organized new office and designed systems to maximize office function efficiency by 30%.” Make sure to showcase what you did to make the office better for the team. Numbers talk!

   Show promotions in your work history

This template demonstrates a promotion from an administrative assistant to an executive assistant. Growth shows that your previous company was impressed with your work and trusted you with more responsibilities, like supporting five executives. You should also highlight why you were promoted. If you took on additional work, became a mentor to others, or more, make sure to share it.

Template 8 of 15: Entry Level Administrative Assistant Resume Example

As an entry-level administrative assistant, you will be able to get your feet wet in the world of operations and business management. Entry-level administrative assistants will quickly learn how to monitor and optimize day-to-day business practices. They may be responsible for cataloging paperwork, ensuring office facilities are in working order, answering general phone calls, providing support with training and onboarding, and more. To land this role, you will need to show a strong interest in administrative work and superb organizational skills. Hiring managers will look for someone with a minimum of an associate’s degree in a related field. Since this is an entry-level role, a lengthy resume is not necessary. However, you should showcase work you’ve done at past jobs, internships, or in volunteer roles that required organizational skills, time management, and/or great people skills.

Tips to help you write your Entry Level Administrative Assistant resume in 2024

   highlight relevant coursework you have completed.

Given that this is an entry-level role, it’s a perfect opportunity for a recent graduate. To bolster your resume, be sure to highlight any projects or research you’ve completed relating to business efficiency, human resources, or operations, and what you learned from the coursework.

   Obtain certifications to strengthen your resume

Certifications can help entry-level applicants stand out. There are many certifications that relate to administrative work, including the CAP (certified administrative professional) or the certified professional secretary credential. These courses can often be found online and adding these credentials to your resume can showcase your knowledge in the field.

Skills you can include on your Entry Level Administrative Assistant resume

Template 9 of 15: entry level administrative assistant resume example.

Just like senior and executive-level administrative assistants, there are also entry-levels administrative assistant positions out there. Don’t worry if you don’t have administrative assistant work experience or if you’re looking to change careers — you should use your education and other related administrative experience to supplement it. You should also highlight relevant skills that are transferable to showcase previous experience with them in different environments.

   Use of strong action verbs related to administrative duties

Action verbs are important tools and phrasing is everything. Your resume should have powerful action verbs to bolster your accomplishments. Some excellent examples of action verbs in this resume template are “directed,” “oversaw,” “generated,” and “drafted.” We’ll also go into more detail about action verbs down below for more ideas.

   Transferable administrative skills from previous roles

You typically want to emphasize technical skills but that can be difficult for an administrative assistant position compared to a role like a project manager. In this resume, skills such as “customer service, “telephone reception,” and “data entry” are listed. The skills are implied in experience like “answered an average of 35 calls per day by addressing customer inquiries.”

Template 10 of 15: Sales Administrative Assistant Resume Example

A sales administrative assistant is someone who helps a sales team optimize daily business practices relating to sales and marketing. This can be a great opportunity to transition into a sales and/or marketing role for many. Sales administrative assistants will assist with tasks such as answering phone calls to the sales line, planning and organizing meetings, assisting in invoice processing, assisting with proposal writing, and more. To become a sales administrative assistant, you will need a mix of relevant experience in both sales and business administration. Hiring managers will look for someone with a degree in business administration, business operations, or another related field. Moreover, the ideal candidate will have both customer-facing and organizational experience. Prior roles as a sales representative, customer service representative, or administrative assistant will stand out for this role. Overall, a candidate for this role should be a team player, who has strong organizational skills and an eagerness to learn.

Tips to help you write your Sales Administrative Assistant resume in 2024

   highlight any experience you have drafting proposals for prospective customers.

Salespeople with a high workload may rely on their administrative assistant to help with proposal generation. Showcasing any work or educational experience you have with drafting pricing and product proposals can help you stand out for this role.

   Showcase your ability to engage with customers

Unlike many other administrative roles, the sales administrative assistant will help sales teams communicate with customers. In this role you may be responsible for handling incoming questions, concerns, or requests from customers. For this reason, it’s important to highlight any customer-facing experience you have on your resume.

Skills you can include on your Sales Administrative Assistant resume

Template 11 of 15: sales administrative assistant resume example.

Sales are a key function to any business. Without the sales team, the company would probably have a hard time earning revenue for their products or services. As a sales administrative assistant, you’ll want to spotlight your related sales and administrative experience to demonstrate that you can do both. You may not only just support the sales team, but also contribute to sales pitches, presentations, and generating leads as well.

   Focuses on relevant administrative & sales experience

Since this role requires familiarity with selling, make sure to showcase your previous sales experience. This template uses related positions such as sales clerk and sales coordinator. If you’ve worked in retail or similar roles before, mention it with examples like “managed $300,000 monthly sales figures operating at an average of 30% profit margin” and “conducted 50+ sales presentations.”

   Quantify your accomplishments and project results

Sales is all about numbers. This resume template specifically mentions a project of “creat[ing] sales tracking database in Access that decreased overall deficiencies by 20%.” Recruiters want to see hard numbers of how you contributed to increasing sales and generating leads. Emphasize what you did in past roles to show what you could do for your potential employer.

Template 12 of 15: Legal Administrative Assistant Resume Example

Legal administrative assistants support a law firm’s lawyers and paralegals. Some tasks you can expect include drafting legal documents, doing legal research, ensuring the office runs smoothly, handling schedules, speaking with clients, etc. You will be expected to have a strong legal educational background and some experience in the legal field would be highly preferred. The legal industry is also a high-pressure industry so the ability to work under pressure and have a high level of productivity is essential. Take a look at this strong resume sample for the position.

Tips to help you write your Legal Administrative Assistant resume in 2024

   mention a variety of administrative tasks in your experience section..

Above this being a legal position, it is an administrative position. Make sure your experience section shows recruiters the range of administrative tasks that you have experience doing.

   Include administrative positions in other industries.

If you don’t have a lot of experience in the legal field, include any administrative experience you have had in other fields. There is overlap in the tasks and most of the skills are transferable.

Skills you can include on your Legal Administrative Assistant resume

Template 13 of 15: office administrative assistant resume example.

This is an entry-level position where you work to ensure the office runs smoothly. You will be tasked with everyday needs like reception duty, maintaining files, prepping and scheduling meetings, managing calendars, etc. Great communication, a helpful and polite demeanor, and a go-getter attitude will be highly desired for this position. Likewise, any experience in an administrative position will be appreciated. Here is a recruiter-approved resume sample.

Tips to help you write your Office Administrative Assistant resume in 2024

   add an ‘office administrative assistant’ title to your resume to get past ats..

You may not have a lot of experience in this job, so add the job title to ensure you get past any ATS resume filters in place.

   Have a varied technical skills list.

An administrative position requires a varied skill set due to the varied tasks you will need to complete. Ensure the list of your technical skills is equally varied.

Skills you can include on your Office Administrative Assistant resume

Template 14 of 15: medical administrative assistant resume example.

A medical administrative assistant will take charge of the clerical tasks needed in a medical facility. You may have front desk duties, you may maintain patient files, and you may be in charge of assuring the waiting area is in order, among other responsibilities. Important to note, however, is that, unlike a medical assistant, you will not handle patients’ care in any way. Regardless, a background in health or medicine will be highly beneficial to your application and resume.

Tips to help you write your Medical Administrative Assistant resume in 2024

   include medical industry knowledge in your skills section..

There is very specific industry knowledge and very specific tasks you should be able to perform in this field. Knowledge includes things like HIPAA while the tasks include things like insurance billing and healthcare management. Make your skills section very medical-industry-specific.

   Use healthcare keywords in your resume.

Little changes like changing ‘customer’ to ‘patient’ can make a huge difference in showing recruiters that you are experienced in the healthcare industry. Pepper your resume with healthcare keywords as this applicant has done.

Skills you can include on your Medical Administrative Assistant resume

Template 15 of 15: experienced administrative assistant resume example.

As the name suggests, this administrative assistant is not new to the industry and has had some professional experience in the field. Your tasks will be varied as you do your best to assist in whatever day-to-day tasks need to be completed. In this position, you may be working solely for the CEO or certain staff members, or you may be working for the entire office or department. Tasks may range from making travel arrangements to scheduling meetings, to maintaining files. Take a look at this resume sample to get an idea of what yours should entail.

Tips to help you write your Experienced Administrative Assistant resume in 2024

   get relevant certifications..

Show your dedication to the career by gaining administrative certification. This applicant is a certified professional secretary and administrative professional.

   Highlight transferable skills from related positions.

If you have had experience in a related position like a secretary or receptionist positions, include those in your resume and highlight the tasks and skills that an executive administrative assistant would also have. There is a lot of overlap in these positions.

Skills you can include on your Experienced Administrative Assistant resume

We spoke with hiring managers at companies like Amazon, Apple, and Google to find out what they look for in an Administrative Assistant resume. Based on their insights and our research, we've put together these tips to help you create a strong resume that will get you noticed by top employers.

   Highlight your organizational skills

One of the most important skills for an Administrative Assistant is being organized. Showcase your ability to manage multiple tasks, prioritize effectively, and keep things running smoothly.

• Managed calendars, scheduled meetings, and coordinated travel for a team of 10 executives
• Developed and implemented a new filing system that increased efficiency by 20%
• Tracked and ordered office supplies, ensuring the office was always well-stocked and within budget

   Emphasize your communication abilities

Administrative Assistants often serve as the first point of contact for a company, so strong communication skills are essential. Highlight your ability to interact with people at all levels, both verbally and in writing.

• Handled a high volume of incoming calls and emails, consistently providing professional and friendly customer service
• Drafted, edited, and proofread correspondence, reports, and presentations
• Served as a liaison between departments, facilitating clear communication and collaboration

   Showcase your technical proficiency

In today's digital age, Administrative Assistants need to be comfortable with a variety of software programs and tools. Make sure to list your technical skills and experience.

• Proficient in Microsoft Office
• Experienced with computers

Instead, be specific about the programs you know and how you've used them:

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex spreadsheets and dynamic presentations
• Experience with CRM software, including Salesforce and HubSpot, to manage customer data and support sales efforts

   Demonstrate your problem-solving skills

Employers value Administrative Assistants who can think on their feet and find solutions to challenges. Use your resume to showcase times when you've successfully tackled problems or made improvements.

• Identified and resolved issues with the company's invoicing process, resulting in a 15% reduction in late payments
• Implemented a new system for tracking and managing employee time off requests, streamlining the process and saving hours of administrative work each week

   Tailor your resume to the job description

Every company and position is unique, so it's important to customize your resume for each job you apply to. Pay close attention to the skills and experience mentioned in the job description, and make sure to highlight your relevant qualifications.

For example, if a job posting emphasizes the need for strong event planning skills, you might include:

• Planned and coordinated multiple successful corporate events, including annual conferences, product launches, and holiday parties
• Managed all aspects of event planning, from booking venues and vendors to creating schedules and managing budgets

   Use a professional summary

A well-written professional summary at the top of your resume can grab an employer's attention and encourage them to keep reading. Use this space to highlight your most relevant skills and experience.

Highly organized and detail-oriented Administrative Assistant with 5+ years of experience supporting executives in fast-paced environments. Skilled in managing calendars, planning events, and providing exceptional customer service. Proficient in Microsoft Office and experienced with CRM software. Proven ability to prioritize tasks, solve problems, and communicate effectively with all levels of an organization.

Remember to keep your summary concise and tailored to the specific job you're applying for.

Administrative assistants are responsible for maintaining a smooth flow in the office. They coordinate scheduling, support the team and management, take meeting notes, create documentation, answer and direct phone calls, and more. They are fluent in the standard software required for an office environment, while having excellent verbal and written communication skills. A sense of urgency and the ability to prioritize is required for this role, alongside time management in order to complete necessary projects and fulfill daily duties. Now that we’ve reviewed what administrative assistants do, let’s go over some tips on how to make your resume stand out to recruiters in 2022:

   List relevant administrative software you have proficiency in.

When carefully reading the job listing, make sure that you find the relevant hard skills and software that the company wants. Depending on the industry, this could include software like customer relationship management (CRM) software like Salesforce, Quickbooks, and PeopleSoft. Please only mention your proficiency and experience with the software if you have used it in other roles or capacities. It is important not to stretch the truth and make up your experience with the programs, as it could easily cost you the job if found out and you want to make sure you get the training that you need if you land the role.

   Tailor your administrative assistant resume based on the job listing.

Administrative assistants generally have the same types of responsibilities, but they can vary depending on if they are executive administrative assistants or sales administrative assistants as we’ve seen in the resume templates. Make sure that your resume is specialized and fits the criteria for the role. You don’t want to submit a general administrative assistant resume for a sales administrative assistant role, or vice versa. It’s worth having multiple versions of your resume and you can update the verbiage of each job in your work experience to match the specific position. For example, if you led sales presentations in a past role and are applying for a general administrative assistant, you might want to leave that section out and instead focus on how you supported your team and management.

   Specifically detail your administrative experience supporting teams and management.

Since administrative assistants need to support a variety of people in a professional work environment, you’ll want to explicitly explain how you did in past roles. For example, did you manage their calendars, schedules, and order office supplies to make sure the department didn’t run out? Don’t be shy about sharing the position of the person you were supporting if they’re an individual and an executive, such as the Chief Executive Officer or Senior Vice President of a company. People in executive and higher management roles are often busy with packed schedules, so it makes it all the more impressive that you successfully wrangled their calendar and kept them on track.

   Emphasize your transferable skills as an administrative assistant.

Transferable skills are extremely valuable, as many companies in 2022 are looking for the best candidates with experience. Previous experience in an office or other business setting will prove useful, such as coming from roles like a secretary, office assistant, or even something like a recruiter. In these positions, you should have experience with customers, answering the phone, scheduling, calendar management, ordering office supplies, taking notes, and other related skills. You’ll want to take these skills and expand them through your numeric achievements, with examples like “managed 700+ student information in Aspen; updated information every month to ensure 100% accuracy.” This statement demonstrates that you handled a high volume of customer information in specific software, as well as being detail-oriented and thorough.

Writing Your Administrative Assistant Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, on its own line. Use a larger font size than the rest of your header details.

For example:

• Jane Smith | 123 Main St | [email protected] | 555-123-4567

Combining your name with your other details makes it harder for hiring managers to quickly find your name.

2. Include your phone number and email

Directly below your name, include your phone number and email address. These are the two primary ways employers will contact you.

Use a professional email address, ideally [email protected] . Avoid outdated email domains or unprofessional handles like:

• [email protected]

A professional email will reinforce the competent, detail-oriented image you want to project as an administrative assistant.

3. Add your location, not full address

Include your city and state to let employers know where you're based. For administrative assistant roles, employers typically expect you to be local.

• Chicago, IL
• San Francisco, CA

However, you do not need to include your full mailing address. In fact, for privacy reasons, it's better not to include your exact home address on your resume.

123 Main St, Apt 2B Chicago, IL 12345

The above example provides more personal details than needed. Just your city and state will suffice.

4. Consider including your LinkedIn URL

If you have a strong LinkedIn profile, consider adding the URL to your header. This gives hiring managers another avenue to learn more about you and your professional background.

Use a clean, shortened URL like:

• linkedin.com/in/janesmith

Rather than the default URL with random characters:

• linkedin.com/in/jane-smith-12345a6b7c8d9e0f

A custom URL looks cleaner and takes up less valuable space on your administrative assistant resume.

  Summary

A resume summary for an Administrative Assistant is an optional section that highlights your most relevant skills, experience, and achievements. While a summary is not required, it can be beneficial if you have extensive experience or are making a career change. On the other hand, an objective statement should never be used as it focuses on your goals rather than what you can offer the employer.

When crafting your Administrative Assistant resume summary, focus on showcasing your abilities in areas such as organization, communication, and technical proficiency. Tailor your summary to the specific requirements of the job you are applying for, emphasizing the skills and experience that make you a strong candidate.

To learn how to write an effective resume summary for your Administrative Assistant resume, or figure out if you need one, please read Administrative Assistant Resume Summary Examples , or Administrative Assistant Resume Objective Examples .

1. Highlight your key administrative skills

In your Administrative Assistant resume summary, emphasize the essential skills that make you an effective support professional. Consider the following examples:

• Proficient in managing calendars, scheduling meetings, and coordinating travel arrangements
• Skilled in handling multiple tasks simultaneously while maintaining attention to detail
• Experienced in managing office supplies inventory and maintaining organized filing systems

Avoid generic or overused phrases that do not provide specific information about your abilities:

• Hard-working and dedicated professional
• Team player with a positive attitude

Instead, focus on concrete skills and experiences that demonstrate your value as an Administrative Assistant.

2. Tailor your summary to the job description

To make your Administrative Assistant resume summary more effective, customize it to the specific job you are applying for. Review the job description carefully and identify the key skills and requirements the employer is looking for. Then, incorporate those elements into your summary.

For example, if the job description emphasizes experience with a particular software or database, mention your proficiency with that tool:

Administrative Assistant with 5+ years of experience, skilled in managing multiple projects and proficient in Microsoft Office Suite, including advanced Excel functions. Adept at handling sensitive information and maintaining confidentiality.

By tailoring your summary to the job description, you demonstrate that you have the specific skills and experience the employer is seeking, increasing your chances of securing an interview.

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished and how you've used your skills to drive impact. When applying for administrative assistant roles, focus on highlighting experiences that demonstrate your ability to organize, communicate, and support a team. Here are some key tips to make your work experience section stand out:

1. Highlight your organizational skills

Administrative assistants are the glue that holds an office together. They keep everything running smoothly by being highly organized. Showcase experiences where you've demonstrated strong organizational abilities, such as:

• Implemented a new filing system that reduced document retrieval time by 50%
• Managed executive calendar, scheduling over 30 meetings per week while ensuring no conflicts
• Created and maintained databases to track office inventory, reducing waste by 25%

Whenever possible, use metrics to quantify your impact. Numbers jump off the page and really get a hiring manager's attention.

2. Showcase your communication abilities

Excellent communication is a must-have skill for administrative assistants. You're often the first point of contact for clients or customers, and you need to communicate clearly with your team. But don't just say you have "strong communication skills" - prove it with examples:

• Answered phones and responded to emails
• Collaborated with team on projects

Instead, highlight specific accomplishments and provide details:

• Handled 50+ customer inquiries per day via phone and email, resolving 90% of issues without escalation
• Wrote and distributed monthly internal newsletter to keep 100+ employees informed of company updates and events

3. Demonstrate your technical proficiencies

Most administrative assistant roles require proficiency with certain software programs and tools. Be sure to call out your technical skills in your work experience section. For example:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, and Salesforce CRM. Created complex spreadsheets to track and analyze department budget, identifying opportunities to reduce spend by 10%.

If you've completed any relevant training or certifications, like a Microsoft Office Specialist certification, include that as well. Experience with industry-specific tools, like legal billing software or medical coding systems, is also valuable to highlight.

4. Show your career progression

Hiring managers love to see candidates who have grown and advanced in their careers. If you've been promoted or taken on increasing responsibility, make that evident in your work experience section. You might format it something like:

Administrative Assistant, XYZ Company Executive Assistant (2018-Present) Provided high-level administrative support to CEO and CFO Managed expense reports and travel arrangements for 5 executives Administrative Assistant (2016-2018) Greeted visitors and answered multi-line phone system Maintained office supply inventory and placed orders as needed

This format clearly shows your progression from an entry-level admin to a senior-level executive assistant, with increased responsibilities along the way.

  Education

The education section of your administrative assistant resume should be concise and relevant. It's an opportunity to showcase your academic background and any specialized training that qualifies you for the role. Follow these tips to create an effective education section that will catch the attention of hiring managers.

1. List your highest degree first

Start with your most recent or highest degree and work backwards. For each degree, include:

• Name of the institution
• Location of the institution
• Degree obtained
• Field of study
• Graduation year

If you have a bachelor's degree, you can leave out your high school information. Here's an example:

Bachelor of Arts in Business Administration University of California, Los Angeles Los Angeles, CA Graduated: 2018

2. Highlight relevant coursework and academic achievements

If you're a recent graduate or have completed courses that are directly relevant to the administrative assistant role, consider listing them under your degree. This can help demonstrate your knowledge and skills. For example:

Bachelor of Science in Office Administration San Francisco State University San Francisco, CA Graduated: 2020 Relevant Coursework: Business Communication, Office Management, Project Management, and Administrative Technology

Additionally, if you graduated with honors or received any academic awards, include them in this section to showcase your achievements.

3. Include certifications and professional development

If you have completed any certifications or professional development courses that are relevant to the administrative assistant role, include them in your education section. This can help demonstrate your commitment to learning and staying up-to-date with industry trends. For example:

Certified Administrative Professional (CAP) International Association of Administrative Professionals Completed: 2019

However, be cautious about listing online courses or non-substantial education, as they may not carry the same weight as more formal certifications or degrees.

4. Keep it brief if you're a senior-level professional

If you have several years of experience as an administrative assistant, your education section should be brief and focus on your most recent and relevant degrees. Hiring managers will be more interested in your work experience and accomplishments. For example:

Master of Business Administration University of Washington Seattle, WA

Avoid listing outdated or irrelevant education, such as:

• High school diploma, class of 1985
• Associate's degree in an unrelated field from 20+ years ago

Instead, focus on education that showcases your skills and expertise as a seasoned administrative professional.

Action Verbs For Administrative Assistant Resumes

Each bullet point in your work history section should begin with an action verb. These action verbs are strong ways to showcase your experience and achievements by showing, rather than telling. Examples of great action verbs for an administrative assistant are “negotiated,” “supervised,” “calculated,” “established,” and more to speak to your accomplishments in the role. These words imply the ability to effectively communicate with vendors, leadership and management of other team members, proficiency in numbers, and creating something new. Descriptors such as “responsible for,” “helped,” “assisted with,” and “handled” imply that you did the responsibilities of the job, but leave the recruiter wanting to know what you specifically achieved in your past roles.

• Established
• Interviewed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Administrative Assistant Resumes

Skills for administrative assistant resumes.

When you’re applying for an administrative assistant position, your relevant administrative skills that are transferable from other roles will play a big part. This may include skills such as customer service, data entry, technology, and more. Make sure that you take the time to carefully read the job posting for the required skills and preferred skills to identify what the recruiter will be exactly looking for in an ideal candidate. You’ll want to tailor your resume for each position that you apply for with this in mind, especially since the company is likely using an applicant tracking system (ATS). There will be key words scattered throughout the job posting that you want to strategically use throughout your resume while keeping it natural. To get you started, here’s a list of relevant skills that recruiters and companies are looking for in administrative assistants.

• Administrative Assistance
• Office Administration
• Accounts Payable
• Human Resources (HR)
• Event Planning
• Administration
• Customer Service
• Spreadsheets
• Inventory Management
• Microsoft Access
• Executive Administrative Assistance
• Accounts Receivable (AR)

How To Write Your Skills Section On an Administrative Assistant Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Administrative Assistant Resumes

This word cloud highlights the important keywords that appear on Administrative Assistant job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from administrative assistant resumes.

You should use bullet points to describe your achievements in your Administrative Assistant resume. Here are sample bullet points to help you get started:

Created Monte Carlo simulation using Pandas (Python) to generate 30,000 sample portfolios with 8+ constraints

Managed user engagement analytics strategy, providing first insight into how users interact with our apps on their tablets and mobile devices

Analyzed brand's pricing, advertising and distribution data and identified seasonal trends and white space by integrating consumer insights; recommended strategic changes in portfolio and marketing plan to C-suite executives, reversing sales slump (+6.5%)

Recommended multi-brand strategy for a leading restaurant chain company to enter fast casual market by evaluating core competencies and performing market analysis

Developed pricing strategy for a digital subscription service by segmenting potential users by behavioral and psychographic attributes from survey data

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Finance director.

Underwriter

• Customer Service Resume Guide
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Administrative Assistant Resume Guide

• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Administrative Assistant Resume Example
• Senior Administrative Assistant Resume Example
• Executive Administrative Assistant Resume Example
• Entry Level Administrative Assistant Resume Example
• Sales Administrative Assistant Resume Example
• Legal Administrative Assistant Resume Example
• Office Administrative Assistant Resume Example
• Medical Administrative Assistant Resume Example
• Experienced Administrative Assistant Resume Example
• Tips for Administrative Assistant Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Administrative Assistant CV Examples
• Administrative Assistant Cover Letter
• Administrative Assistant Interview Guide
• Explore Alternative and Similar Careers

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Administrative Assistant Resume Guide & Samples

Looking for a new Administrative Assistant Position?

The first step to getting an interview is to make sure your resume stands out from the rest. To get there, we made a few Administrative Assistant resume samples and a full explanatory resume guide to make sure you start your resume based on proven examples.

You will be lined up for interviews in no time!

What you can read in this article

23 Administrative Assistant Resume Examples

(Free resume sample downloads are at the bottom of this page)

Administrative Assistant Resume Guide:

Resume sections.

1. Contact Information: Name, Address, Email Phone Number, Driver's license

2. Professional Summary: 1 – 3 sentences giving a broad overview of your background, years of experience as an Administrative Assistant, the industries you have worked in, and the people you have supported. (see below)

3. Employment History: Showcase your employment history. Include the company name, your title, the dates of employment, and a list of your daily responsibilities.

4. Education/ Certifications/ Coursework/ Training: It is not necessary to have any type of academic degree to be an Administrative Assistant. If you have a degree though, add it here!

5. Key Skills: List of key skills that you possess that align with the job descriptions you are applying for. (more on this later)

What to Highlight

There are a number of things that are important to highlight in your Administrative Assistant Resume. These will make sure potential employers know if you are a good fit.

The first thing to include in your resume is the type of industries you have worked in.

While the main clerical duties will be the same in nearly every company, some industries, like legal, require more specialized tasks.

Make sure you include the industries you have worked in throughout your resume, including in the summary at the top and in your professional experience section.

Next, you should explain who you have experience supporting. Some Administrative Assistants support executives, some support specific managers, and some support an office as a whole.

Under each position description, including who you were supporting. If you were supporting specific people, including their names, department, and titles, as well.

You also need to include the types of specialized tasks you are familiar with. If there was anything you were responsible for that was outside of the normal Administrative Assistant responsibilities, including arranging travel, running personal errands, or giving presentations, you will want to include that in your skill summary and in each position description.

Lastly, you should include the types of software and tools you know. This will probably include Microsoft Office products, including PowerPoint, Excel, Outlook, and Word.

This should also include any relevant hardware, such as printers, phones, and fax machines.

How to write a Professional Administrative Assistant Summary

Your Professional Summary, also known as a Career Objective, is the first thing an employer will read on your resume. It is essentially an appetizer to get them ready for what’s to come.

Since hiring managers are on a tight schedule and don’t have a lot of time to spend looking at each resume, you need to make sure you draw them in within the first few words.

Your Professional Summary should give the reader a broad overview of your past work experience, your areas of specialty, and what you are looking for in a position moving forward.

Start your professional summary with your title , such as Senior Administrative Assistant, followed by your years of experience .

Use the next line to outline the type of industries you have worked in, for example, law or professional services.

Followed this by the type of people you have supported, such as executives.

For the third line, add what responsibilities you are most proficient with, making sure to include the key responsibilities that are in the job descriptions you are applying for.

Administrative Assistant Career Objectives:

4 years of experience.

“Administrative Assistant with 4 years working for a staffing & recruiting company. Extensive experience supporting sales, recruiting, and managerial personnel. Known by peers and supervisors for the ability to accommodate office visitors, schedule and facilitate meetings, and inventory and order office supplies.”

10 Years of Experience

“Senior Administrative Assistant with 10 years in the law and professional services industries. Extensive experience supporting attorneys, executives, as well as offices as a whole. Known for a superior ability to organize schedules, make travel arrangements, and maintain a rigid filing system.”

Administrative Assistant Responsibilities

After finishing your Professional Summary, it’s time to move on to your Professional Experience section.

If you are going with a chronological resume format, you are going to start with your most recent position at the top.

For each position, include the name of the company you worked for, your position title , the dates of employment (including month and year), and a list of your daily responsibilities .

Even if you were doing the same thing at different companies, don’t repeat responsibilities in your position descriptions. Instead, divide the responsibilities up so you don’t have the same list of tasks over and over again.

To help you out, we have included a list of common Administrative Assistant Resume Sample responsibilities that you can include in your resume, no matter how long you have been an Administrative Assistant.

• Creating and analyzing spreadsheets detailing relevant office metric
• Answering and directing phone calls, taking messages when necessary
• Scheduling and organizing meetings, both in and out of the office
• Managing documents and files in an organized filing system
• Operating a range of office equipment, including printers, fax machines, laminators, and copiers
• Sending and receiving mail and packages
• Making and coordinating travel arrangements, including hotels, flights, and car transfers
• Taking inventory of and ordering new office supplies on a regular and ad hoc basis
• Coordinating interviews for internal hires and following up with candidates on the response
• Preparing business correspondences, including meeting agendas and presentations

Administrative Assistant Resume Skills

Similar to your Professional Experience section, the Administrative Assistant Key Skills section will give an employer a brief overview of your skillset. The Key Skills section is a great place to show off both your functional and technical expertise.

Pay special attention to the qualifications listed in the jobs you are applying for and make sure you include those in your Key Skills section (if you have them, of course!).

To help you get an idea of what employers are looking for, we have included some Administrative Assistant Key Skills below.

Functional Skills: Documentation, Copying, Customer Service, Meeting Facilitation, Mail Distribution, Filing, Travel Arrangements

Technical Skills: MS Office, PowerPoint, Excel, Outlook, Copy Machine, VoIP Phones, Fax Machine To give your Key Skills section some additional weight, you may choose to list ‘Beginner, ‘Proficient’, or ‘Expert’ next to each of the listed skills.

Quantifying Your Resume

Employers love numbers because it makes your experience feel more tangible. When writing your resume, if you can answer the questions, “How much?” or “How many?” , you should include that number in your resume. For instance:

• How many employees did you support?
• How many phone calls did you take a day?
• How many meetings did you organize a week?

The Importance of Soft Skills

For an Administrative Assistant, your soft skills are often more than important than your functional skills.

If you aren’t sure what soft skills are, they are essentially your personality and communication style. They are the things that people already possess and can’t really be taught.

As an Administrative Assistant, much of your day is spent dealing with others. This means that you are looked at to remain calm, pleasant, and organized, even when other people may be stressing out around you.

You are also often the first person people see when they come into the office, so it’s important to employers that they have someone professional and pleasant to greet visitors when they walk in the door.

To show employers that you have the soft skills they are looking for, try to incorporate these into your profile, key skills, and cover letter sections:

• Professional
• Problem Solver

Administrative Assistant Resume Keywords

When writing your professional experience section, you never want to make your employment history sound like a passive list of tasks. Instead, you should help potential employers envision you performing the job by using these Administrative Assistant Resume specific action verbs:

Cover Letters & Thank You Notes

Click the images below to learn how to write and download an Administrative Assistant cover letter . Done with your resume and ready to interview? Then you might be looking for a good Thank You Note .

Finalizing your Resume

Congrats! You now have a sparkling new Administrative Assistant Resume Sample! But wait… we aren’t quite done yet. Before you send your resume off to all of your dream employers, you will want to do a few last things to finalize your resume first.

The first thing is to check the formatting. You need to make sure you use the right font and to check that all of your sections are perfectly aligned.

The more important step is to proofread!!

The fastest way to turn an employer off is to have grammatical or spelling mistakes. Make sure you use spell check and have a friend or relative read it over for you as well.

Okay, your resume is good to go. So save it in both Word docx and pdf format. Send it off to those fun new companies in town. And put your interview suit on!

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7 Office Assistant Resume Examples Built for 2024

Office Assistant

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

Office Assistant Resume

• Office Assistant Resumes by Experience
• Office Assistant Resumes by Role

As an office assistant, you’re great at organizing and can communicate effectively with anybody. You’re the champion of calendars, schedules, and office supplies. Your job helps everything run efficiently, and the entire office flourishes when you do your job right.

But to land an office assistant job,  your AI cover letter and resume must show the hiring manager that you have what it takes to hold the office together . We’ve researched hundreds of successful resumes and compiled the  most effective resume tips  to help you land your next interview and, ultimately, your next job.

Take a look at these seven office assistant resume examples, and let us help you  build a resume !

or download as PDF

Copy this text for your office assistant resume!

Darcey Hesse Office Assistant

CONTACT [email protected] (123) 456-7890 Houston, TX

CAREER SUMMARY Capable and driven office assistant with 12 years of experience organizing calendars, collaborating with vendors, and communicating effectively with clients through a variety of channels. Seeking an office assistant position to work with a community-oriented company like Hawthorne Capital to ensure compliance with company regulations, coordinate events, maintain records, and increase client satisfaction.

WORK EXPERIENCE Office Assistant Altpoint Ventures Houston, TX | 2018 – Overhauled front desk operations to incorporate 6+ software systems, increasing efficiency by 62% – Designed and created marketing content for the company blog, increasing online reach by 28% – Presented company services to potential partners during yearly seminars, contributing to a $6K increase in revenue – Updated an inventory organization system, increasing efficiency by 22% and reducing delays by 47%

Office Assistant DISYS Houston, TX | 2015-2018 – Maintained office equipment, including computers, copiers, and printers, ensuring reliable function 89% of the time – Implemented electronic filing systems, reducing human error and lost leads by 37% – Managed schedules and travel plans for 4 executives – Transcribed 5+ weekly client and partner meetings with 99% accuracy, increasing executive productivity by 12%

Server The Gypsy Poet Houston, TX | 2011-2015 – Provided prompt, friendly customer service for up to 8 tables an hour, increasing tip revenue by 21% – Maintained detailed knowledge of 35+ menu items, answered questions regarding dietary restrictions with 98% accuracy, and increased customer satisfaction by 43% – Developed team-bonding events to cultivate a team-oriented environment, decreasing employee turnover by 33% and increasing employee satisfaction by 42% – Upsold dinner specials, drinks, and add-ons, exceeding monthly sales goals by 11%

SKILLS – Compassion – Verbal Communication – Negotiation – Collaboration – Organization – Asana – Zoho CRM – Calendly – Microsoft Office Suite – Google Suite

EDUCATION High school diploma Memorial Senior High School Houston, TX | 2006-2010

Why this resume works

• When including work experience outside your desired field, highlight strengths and characteristics that make you a good employee, such as teamwork, management abilities, and customer service skills—all of which you can dive into further in your office assistant cover letter .
• Although you should always include the name of the company you’re applying to and the role you’re seeking, the rest is up to you. We recommend including your years of experience and skillsets, but you can also write a two-to-three sentence narrative of one of your greatest successes. 

Entry-Level Office Assistant Resume

Copy this text for your entry-level office assistant resume!

Ophelia Dupont Entry-level Office Assistant

CONTACT [email protected] (123) 456-7890 Pittsburgh, PA

CAREER OBJECTIVE Responsible and self-motivated professional with exceptional organizational skills and a proactive approach to customer service. Eager to partner with team members to facilitate smooth office operations and communicate effectively with internal and external parties at The IMA Group.

WORK EXPERIENCE Cashier Peoples Grocery 2020 – current / Pittsburgh, PA – Ensured receipt totals matched check-out totals, achieving 98% accuracy on 185+ cash and credit transactions per shift – Collaborated with coworkers to coordinate responsibilities during rush hour, reducing checkout time by 8 minutes – Inspected products during checkout, swapping out damaged or unsatisfactory items, decreasing store complaints by 17% – Resolved customer inquiries within 9 minutes, increasing customer satisfaction by 34% – Trained 4 staff members on point-of-sale and customer care – Researched new promotions, sales, and products to recommend items to customers based on their preferences

Retail Sales Representative CVS 2018 – 2020 / Pittsburgh, PA – Collaborated with colleagues to monitor inventory and restock popular items to meet customer demand, reducing delays by 22% and increasing customer satisfaction by 31% – Promoted store’s customer loyalty program and credit card, increasing loyalty program membership by 16% and credit card sign-ups by 4% – Demonstrated knowledge of 700+ products by locating desired brands/products for customers and placing requests for new, trending items not in store – Organized and tidied the store and backroom by sweeping, mopping, removing trash, washing windows, and disinfecting – Designed seasonal displays, increasing sales revenue by 38% and increasing customer satisfaction by 9%

SKILLS – Flexibility – Collaboration – Bilingual (French) – Written Communication – Verbal Communication – Organization – Time Management – Customer Service

EDUCATION High school diploma Hampton High School 2014 – 2018 / Allison Park, PA

HOBBIES/INTERESTS – Building Dioramas – Reading Historical Fiction – Playing in Local Volleyball League

• An objective helps you convey your interest and qualifications, but you should only include one if you tailor it to each position to which you apply. A generic objective takes up space that could be used for work experience, so choose wisely.
• Don’t fall into the trap of adding fluff that doesn’t mean much; instead, increase the number of bullet points for each position so you can showcase more of your skills.

Senior Office Assistant Resume

Copy this text for your senior office assistant resume!

Kell Nilsen Senior Office Assistant

CONTACT [email protected] (123) 456-7890 Miami, FL

WORK EXPERIENCE Compass Senior Office Assistant Miami, FL | 2012 – Current – Managed office calendars for 6 senior managers, including scheduling engagements and appointments, organizing project timelines, and arranging paid vacations – Implemented a color-coded filing system for physical and digital documents, reducing delays by 7% – Attended 5+ monthly conferences and meetings to document minutes, maintaining 98% accuracy in all documentation – Tracked expenses and suggested improvements to management, saving $11K per year – Operated a multi-line phone system, handling 70+ calls per day and transferring lines to appropriate personnel

The Salvation Army Office Assistant Miami, FL | 2009 – 2012 – Answered 115+ calls and emails per day, resolved inquiries within 24 minutes, and increased overall customer satisfaction by 47% – Purchased, organized, and monitored inventory for 5 departments, increasing efficiency by 13% – Organized paper documents, including memorandums, mailers, letters, inventory records, flyers, and financial documents – Monitored and repaired minor office equipment, reducing maintenance expenses by 8% – Managed 27 employees’ schedules and travel itineraries, arranged travel plans, and confirmed reservations

TD Bank Bank Teller Miami, FL | 2007 – 2009 – Developed front desk forms and checklists, increasing efficiency by 13% and reducing errors by 81% – Assisted with administrative tasks, such as printing, copying, faxing, and filing documents, increasing productivity by 19% – Promoted high-value products, exceeding yearly sales targets by 7% and increased customer satisfaction by 14% – Balanced cash drawers, ATMs, and receipts with 97% accuracy Handled deposits & loan payments, verified cash totals, cashed checks, and obtained required authorization

SKILLS – Emotional Intelligence – Adaptability – Time Management – Detail Orientation – Written Communication – Asana – ShiftNote – Expensify – Google Suite – Microsoft Office Suite

EDUCATION High school diploma Ransom Everglades School 2003 – 2007 / Miami, FL

• We recommend using the reverse-chronological format to help employers see a timeline of your career.
• Include metrics like how many customers you helped, how much your actions improved overall efficiency, and how many calendars you managed, to name a few examples.

Office Assistant Administrative Assistant Resume

Copy this text for your office assistant administrative assistant resume!

Melissa Brown Office Assistant Administrative Assistant

CONTACT [email protected] (123) 456-7890 Boston, MA

WORK EXPERIENCE Office Assistant Administrative Assistant Fidelity Investments 2021 – current / Boston, MA – Introduced Trello into the workflow system and enhanced the team’s productivity by 28%. – Streamlined email communication with the senior management using Microsoft Outlook by categorizing and responding to 116+ daily emails, lowering response times by 34%. – Prepared 57+ monthly financial reports by sourcing data from – Salesforce, leading to an 12% increase in the accuracy of reports. – Maintained the inventory system for office supplies through – Microsoft Excel, reducing procurement expenses by 19%.

Receptionist TripAdvisor 2019 – 2021 / Needham, MA – Leverage Evernote for addressing an average of 62+ complaints daily, ensuring a 39% surge in task completion rates. – Drafted and maintained a Front Desk Operations Manual using – Microsoft Word, reducing operational discrepancies by 23%. – Integrated Calendly with the company’s booking system, decreasing the need for manual appointment booking by 54%. – Used Zoom for transferring calls, directing 41+ calls to the relevant department, improving front desk efficiency by 22%.

Retail Sales Associate TJ Maxx 2016 – 2019 / Worcester, MA – Assisted customers in selecting products tailored to their needs, leading to a 26% increase in overall customer satisfaction rates. – Provided on-the-spot information for products by accessing the store’s digital catalog on Dropbox, boosting immediate sales closures by 19%. – Managed the inventory for the Home Decor section, reducing backstock by up to 37% by using effective product placement strategies. – Created in-store promotions using Microsoft PowerPoint slides in customer waiting areas, resulting in a noticeable 14% rise in sales.

SKILLS – Microsoft Outlook – Microsoft Word – Microsoft Excel – Microsoft PowerPoint – Trello – Calendly – Salesforce – Zoom – Dropbox – Evernote

EDUCATION High School Diploma Phillips Academy 2012 – 2016 / Andover, MA

• The deal’s simple: Show you know and have helped teams breeze through their daily administrative tasks. Even something as small as responding to emails will work. Just make sure you’re stating its importance like “Streamlined email communication with the senior management by categorizing and responding to 116+ daily emails, lowering response times by 34%.”

Medical Front Office Assistant Resume

Copy this text for your medical front office assistant resume!

Kevin Adams Medical Front Office Assistant

CONTACT [email protected] (123) 456-7890 Bronx, NY

WORK EXPERIENCE Montefiore Medical Center Medical Front Office Assistant 2020 – current / Bronx, NY – Maintained and updated 3,824+ patient records in Kareo, reducing administrative errors by 21%. – Coordinated with the 46+ medical staff using TigerText improving patient care coordination by 14%. – Used QuickBooks Medical Billing to process 257+ medical bills monthly, ensuring a 94% on-time payment. – Organized 53+ weekly online appointments through Zocdoc, boosting overall bookings by 19%.

NYU Langone Health Medical Records Clerk 2017 – 2020 / New York, NY – Processed 136+ daily requests for medical records, delivering them to healthcare providers with an average turnaround time of under 4 hours. – Digitized an average of 314+ physical patient documents into DocuWare, reducing paper storage needs by 58%. – Managed and organized 12,729+ patient treatment files in Cerner PowerChart, maintaining a 97.3% accuracy rate in data entry. – Regularly backed up confidential medical records using Symantec Endpoint Protection, preventing data loss incidents by up to 16%.

Mount Sinai Health System Medical Receptionist 2014 – 2017 / New York, NY – Optimized clinic resources by efficiently scheduling appointments, resulting in an 11% increase in daily patient capacity. – Leveraged Doxy.me’s admin capabilities to manage virtual waiting rooms for multiple physicians, decreasing patient wait times by 28%. – Processed 42+ patient check-ins daily using Epic, maintaining a 98.7% accuracy rate in capturing patient details. – Verified insurance for patients through Emdeon, reducing patient billing inquiries by 36%.

SKILLS – Epic – Kareo – Zocdoc – QuickBooks Medical Billing – Emdeon – DocuWare – TigerText – Doxy.me – Cerner – PowerChart – Symantec Endpoint Protection

EDUCATION Stuyvesant High School High School Diploma 2010 – 2014 / New York, NY

• Prove your worth by adding quantifiable bullet points of the amount of data you’ve organized with precision. Another great addition is to mention how you’ve reduced communication delays using software like TigerNext to improve patient care.

Medical Office Assistant Resume

Copy this text for your medical office assistant resume!

Edmund Fernsby Medical Office Assistant

CONTACT [email protected] (123) 456-7890 San Francisco, CA

WORK EXPERIENCE Medical Office Assistant The StoneClinic 2019 – current / San Francisco,CA – Managed office communication between 2 insurance providers, 5 physicians, and 160+ patients via telephone and email – Communicated with patients regarding upcoming appointments, test results, and physician availability – Processed and recorded 15+ financial transactions per day – Verified 20+ patient charts and documents daily

Medical Office Receptionist Montgomery St. Dental 2017 – 2019 / San Francisco,CA – Screened 45+ incoming calls per shift, retrieved messages, and forwarded calls and messages to the appropriate personnel – Created front desk procedure checklists, decreasing training costs by 13% and boosting efficiency by 14% – Coordinated meetings and established follow-up procedures, reducing executives’ schedule gaps by 15% – Maintained lobby cleanliness by removing trash, straightening office supplies, and vacuuming

Office Assistant Volt 2014 – 2017 / San Francisco,CA – Automated inventory records, saving 130+ hours per year – Instituted a digital document management system, increasing efficiency by 15% and reducing delays by 7% – Received the 2012 Employee of the Year award

Receptionist Avispa Technology 2012 – 2014 / San Francisco,CA – Established professional, compassionate rapport with customers, increasing customer satisfaction by 28% – Coordinated schedules for 13 employees, scheduling appointments, meetings, paid vacations, and sick leave – Implemented a monthly inventory organization system, increasing productivity by 26% and reducing inventory costs by 12%

SKILLS – Written Communication – Verbal Communication – Medical Terminology – Records Keeping – Insurance Billing – Database Management – Time Management – Medical Coding – Collaboration – Customer Service

EDUCATION High school diploma Gateway High School 2008 – 2012 / San Francisco, CA

• When choosing what skills to include, check the  job description  first. The employer will likely have a host of skills they require from their applicant, and you can pick from their list.
• Of course, only include skills that you actually possess. Lying on your resume isn’t a good way to start a new job!
• Avoid words that don’t mean much, like “helped” or “assisted.” Instead, include direct verbs that relate to your position as a medical office assistant, such as “coordinated,” “communicated,” and “implemented.”

Front Office Assistant Resume

Copy this text for your front office assistant resume!

Sophia Singh Front Office Assistant

CONTACT [email protected] (123) 456-7890 San Diego, CA

WORK EXPERIENCE Front Office Assistant Vaco 2019 – current / San Diego,CA – Monitored 14 CCTV camera feeds to inspect premises, decreasing theft and safety violations by 21% – Implemented an automated filing system across 3 departments, reducing paper use by 42% – Managed agendas for 8 executives, scheduling meetings, conferences, project timelines, and paid time off – Prepared 35+ presentations for monthly meetings – Monitored inventory levels and ordered office supplies, business cards, promotional items, and advertising materials, reducing delays by 56% and increasing efficiency by 11%

Front Office Assistant Artius Solutions 2016 – 2019 / San Diego,CA -Monitored visitor activity, verified identification, and issued guest passes for 190+ visitors a day -Expedited communication by responding to messages within 1 business day, increasing client satisfaction by 34% -Developed a color-coded digitized system for documentation, increasing efficiency by 9% -Cultivated knowledge of company services to assist clients, increasing client satisfaction by 13% -Managed 12 staff calendars, including scheduling meetings, arranging paid leave, and monitoring project timelines

Delivery Driver Pauly’s Pizza Joint 2014 – 2016 / San Diego,CA -Reviewed orders for accuracy before delivery, reducing delays by 37% and increasing customer satisfaction by 19% -Maintained a caring and positive attitude, increasing customer satisfaction by 8% and tip revenue by 28% -Calculated cash and credit card payments with 92% accuracy -Recognized as Employee of the Month 3 times -Maintained a perfect driving record with 0 injuries, accidents, or late deliveries, increasing overall productivity by 23%

SKILLS – Customer Service – Organization – Record Keeping – Database Management – Written Communication – Scheduling – Asana – Microsoft Office – Google Workspace – TravelPerk

EDUCATION High school diploma WestviewHigh 2010 – 2014 / San Diego, CA

CERTIFICATIONS – Certified Receptionist – London – Reception Academy – Asana Ambassador

HOBBIES – Tutoring 12th-grade English – Reviewing Classic Films – Gardening

• This is a great way to elevate your front office assistant resume since it shows your dedication to furthering your career and growing your skills.
• It may seem a bit personal, but adding your interests gives employers a sense of your personality and skills in a way that work experience can’t quite accomplish.
• For example, if you like reviewing classic films, hiring managers will conclude you have an analytical mindset and strong communication skills, which are both major green flags.
• Choose your hobbies carefully, though—playing video games might be your favorite pastime, but will it inspire employers to hire you?
• Sometimes it can help to read the company’s website to get a feel for what they value. That way, you can include hobbies you love that also resonate with the employer, boosting your chances of an interview.

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Administrative Assistant Resume Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as an Administrative Assistant?

An awesome resume is going to be key. This guide is your one-stop-shop for writing a job-winning Administrative Assistant resume using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Administrative Assistant role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Administrative Assistant Resume
• The Best Skills To Include On An Administrative Assistant Resume

How To Write A Job-Winning Administrative Assistant Resume Summary

How to write offer-winning administrative assistant resume bullets.

• 3 Administrative Assistant Resume Examples

The 8 Best Administrative Assistant Resume Templates

Here's the step-by-step breakdown:

Administrative Assistant Resume Overview: What To Know To Write A Resume That Wins More Job Offers

What do companies look for when they're hiring an Administrative Assistant?

When hiring an administrative assistant, companies seek candidates who possess a range of skills and qualities. Firstly, organizational skills are essential, as administrative assistants need to manage multiple tasks and prioritize their workload effectively. Attention to detail is also important to ensure that all tasks are completed accurately and on time. Strong communication skills, both in writing and verbally, are necessary to interact with colleagues, clients, and customers. Proficiency in using computers and various software programs is a must for administrative assistants.

Administrative Assistants also need to be able to manage their time effectively, handle competing demands, and adapt to changing situations in a fast-paced work environment. Additionally, they should be friendly, approachable, and professional while maintaining confidentiality and discretion when handling sensitive information. In summary, administrative assistants must work independently, be self-motivated, and able to handle a variety of tasks efficiently and accurately.

Your resume should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Administrative Assistant resume:

• Tailor your resume to the job description: Match your skills and experience to the requirements listed in the job ad.
• Use keywords: Include industry-specific keywords and terms related to account management to make your resume more searchable.
• Showcase your soft skills: Soft skills such as communication, problem-solving, and adaptability are essential for administrative assistants. Highlight these skills in your resume.
• Use specific language: Use action verbs and specific language to describe your experience and achievements. For example, instead of saying “managed calendars,” say “coordinated and managed calendars for a team of executives.”
• Highlight your technical skills: Administrative assistants need to have proficiency in various software programs and tools, such as Microsoft Office and scheduling software. Highlight your proficiency in these areas.
• Use specific metrics to quantify your accomplishments: Whenever possible, include quantifiable achievements, such as “increased efficiency by 30% through the implementation of a new filing system.”
• Keep it concise: Limit your resume to one or two pages and use bullet points to make it easy to read.
• Proofread your resume: Check for spelling and grammar errors, as well as consistency in formatting (I recommend Hemingway App ).

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Administrative Assistant Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Administrative Assistant Keywords

The first is to leverage our list of the best keywords and skills for an Administrative Assistant resume.

These keywords were selected from an analysis of real Administrative Assistant job descriptions sourced from actual job boards. Here they are:

• Communication
• Organization
• Correspondence
• Presentations
• Time Management
• Ability to prioritize
• Problem Solving
• Meet Deadlines

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

This process lets you find the exact keywords that your resume is missing when compared to the individual role you're applying for.

Here's how it works:

• Open a copy of your updated administrative assistant resume
• Open a copy of your target administrative assistant job description
• Head over to ResyMatch.io
• Copy and paste your administrative assistant resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

Employers spend an average of six seconds reading your resume.

If you want to win more interviews and offers, you need to make that time count. That starts with hitting the reader with the exact information they're looking for right at the top of your resume.

Unfortunately, traditional resume advice like Summaries and Objectives don't accomplish that goal. If you want to win in today's market, you need a modern approach. I like to use something I can a “Highlight Reel,” here's how it works.

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

For example, if we were writing a Highlight Reel for an administrative assistant role, it might look like this:

You can see how the first bullet includes the administrative assistant job title, the years of experience this candidate has, and it wraps up with a value-driven pitch for how they've helped companies in the past.

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of an administrative assistant Highlight Reel:

While the content in this example is related to the legal industry, you can see how the bullet points related to an administrative assistant role, and it has all the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for managing office supplies for all staff. 

✅  Managed office supplies, reducing costs by 10% through effective budgeting and vendor negotiation.

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your administrative assistant resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your administrative assistant resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your administrative assistant resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for managing office supplies for all staff.” 

ResyBullet gave that a score of 10/100.  It is a little short, and it's missing relevant details, compelling language and measurable outcomes:

Now, let's take a look at our second bullet,  “Managed office supplies, reducing costs by 10% through effective budgeting and vendor negotiation.”

ResyBullet gave that a 71 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see that they reduced costs by 10%, and we see what methods they implemented to generate those results:

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Administrative Assistant Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Administrative Assistant Resume Example #1: A Traditional Background

Administrative Assistant Resume Example #2: A Non-Traditional Background

For our second administrative assistant resume example, we have a candidate who has a non-traditional background. In this case, they are coming from a legal background and highlight their transferrable skills.  Here's an example of what their resume might look like when applying for administrative assistant roles:

Administrative Assistant Resume Example #3: Administrative Assistant with a Resume Gap

For our third administrative assistant resume example, we have a candidate who has 10+ years of experience, and is looking to re-enter the workforce after a 2+ year gap. Here's an example of what their resume might look like:

At this point, you know all of the basics you'll need to write an administrative assistant resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Administrative Assistant Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning administrative assistant resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each administrative assistant role you apply to
• Open your administrative assistant resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your administrative assistant resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more administrative assistant interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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10 Administrative Assistant Resume Examples That Landed Jobs

In today’s competitive job market, having a well-crafted resume could mean the difference between landing your dream job or missing out on an opportunity. That’s why we’ve gathered 10 top-notch administrative assistant resume examples to give you an overview of what works in the job application process.

In the next section, we’ll take a closer look at these examples and unpack why they were successful. Through this article, you’ll gain valuable insights and inspiration to create a strong administrative assistant resume that stands out from the crowd.

So, let’s dive in!

What is an Administrative Assistant Resume?

Admin assistants are responsible for handling a wide range of administrative and clerical tasks to ensure the smooth running of an organization. They are considered the backbone of any organization, and their importance cannot be overemphasized. An administrative assistant resume is a document that highlights the experience, skills, and strengths of an admin assistant.

Definition of an administrative assistant resume

An administrative assistant resume is a marketing tool used to showcase an individual’s skills, qualifications, and experience that makes them eligible for administrative assistant jobs. It’s a document that is submitted alongside a job application to give hiring managers an idea of who the applicant is, what they have accomplished, and what they have to offer.

Components of a strong administrative assistant resume

Contact information:  This includes the candidate’s name, phone number, email, and location.

Objective statement or profile summary:  This gives the employer a brief overview of the applicant’s career goals, skills, and experience.

Work experience section:  This highlights the candidate’s past roles and responsibilities in administrative assistant roles, including tasks such as managing calendars, booking appointments, preparing meeting agendas and minutes, and handling administrative tasks.

Skills section:  An administrative assistant must possess a variety of skills, including communication, organization, multitasking, time management, and attention to detail. This section allows the applicant to showcase their most relevant skills.

Education section:  Here, the candidate provides information about their educational background, including their college or university, degree, and any certifications they may have.

Optional sections:  An administrative assistant resume may also include sections on volunteer work, relevant hobbies or extracurricular activities, or accomplishments in previous jobs.

A well-crafted administrative assistant resume must showcase the candidate’s relevant skills, experience, education, and achievements. A strong resume can help applicants catch the attention of hiring managers and increase their chances of landing the job.

Administrative Assistant Resume Example #1: Entry-Level

This resume example showcases the strengths and qualities of an entry-level administrative assistant who has little to no work experience in the field. Despite the lack of experience, the candidate has emphasized their relevant skills and expertise in a manner that highlights their potential and worth.

Key Components and Strengths

Relevant Skills:  The candidate has listed their skills in a clear and concise manner, showcasing their potential in utilizing modern communication and database management tools. These skills demonstrate their capability in adapting to the modern office environment.

Education:  The candidate has emphasized their educational background, indicating their focus and determination in developing their skills.

Volunteer Experience:  The candidate has listed their volunteering experience, indicating their willingness to learn and help wherever necessary while also demonstrating their potential in the workforce.

Objective Statement:  The objective statement is clearly stated and highlights the candidate’s willingness to learn and work in a team-oriented environment.

Explanation of How it Landed a Job

Despite being an entry-level candidate, this individual was able to secure an administrative assistant position in a high-level corporate setting. The candidate was able to demonstrate their potential and worth through their clearly articulated skills, educational background, and volunteer experience. The candidate was also able to showcase their willingness to learn and ability to work well in a team-oriented environment.

The candidate’s strengths were leveraged in a well-structured and organized resume format. This helped them to stand out among other entry-level candidates who may not have prioritized their strengths in their resume. Their efforts in presenting their qualifications led to their successful job application and ultimately, landing them their dream job as an administrative assistant.

Administrative Assistant Resume Example #2: Experience in Multiple Industries

This administrative assistant resume example showcases a candidate with experience in multiple industries. The candidate has worked in industries such as healthcare, education, and technology, giving them a diverse skill set that can be applied to any industry.

Key Components and Strengths:

Professional Summary:  The professional summary highlights the candidate’s experience in multiple industries and showcases their ability to adapt to different work environments. It also mentions the candidate’s proficiency in Microsoft Office and their strong communication and organizational skills.

Work Experience:  The candidate’s work experience is listed in reverse chronological order, starting with their most recent position. For each position, the candidate lists their job title, company name, employment dates, and a brief description of their responsibilities and accomplishments.

Education and Skills:  The candidate’s education and skills section lists their relevant education and any certifications they have earned. The skills section includes technical skills such as Microsoft Office proficiency, as well as soft skills such as communication and organizational skills.

Explanation of how it landed a job:

When the hiring manager reviewed this resume, they were impressed by the candidate’s experience in multiple industries. They recognized that this candidate had the ability to adapt to different work environments and could bring a diverse skill set to the administrative assistant role.

Additionally, the candidate’s strong communication and organizational skills stood out, as these are critical skills for an administrative assistant. The resume’s clean and well-organized format also made it easy for the hiring manager to quickly review and understand the candidate’s qualifications.

This administrative assistant resume example landed the candidate a job because it showcased their ability to adapt to different industries, highlighted their critical skills, and had a clean and well-organized format that made it easy for the hiring manager to review.

Administrative Assistant Resume Example #3: Strong Organizational Skills

This administrative assistant resume example showcases strong organizational skills and an unwavering attention to detail. This candidate has successfully highlighted their relevant skills and experiences, providing potential employers with a comprehensive understanding of their capabilities.

Professional Experience:  The candidate has included a detailed summary of their previous work experiences as an administrative assistant, emphasizing their responsibilities in organizing, scheduling, and prioritizing daily tasks. This showcases their ability to manage multiple competing priorities with ease.

Education:  The candidate has included their educational background, highlighting relevant coursework and certifications, indicating their commitment to continuous learning and development.

Skills Section:  The candidate has listed a variety of essential administrative skills such as proficiency in Microsoft Office Suite, data entry, calendaring, and scheduling. This section further highlights their skillset and presents them as an ideal candidate for an administrative support role.

Accomplishments and Achievements:  The candidate has included significant accomplishments and achievements in their previous roles that demonstrate their ability to exceed expectations and deliver exceptional results. This section presents the candidate as a highly motivated and driven individual.

Explanation of How It Landed a Job

The candidate’s strong organizational skills, attention to detail, and relevant experience caught the attention of their potential employer. The candidate was able to communicate their skill set and experience in a clear and concise manner, thereby making it easy for the hiring manager to understand their capabilities. During the interview process, the candidate was able to further highlight their relevant experience in the administrative support space, helping the employer understand their potential value as a member of their team.

Incorporating a targeted and comprehensive resume that showcases your relevant skills and experience is critical to landing a job as an administrative assistant. This is especially true in a highly competitive job market, where strong organizational skills and an ability to multitask are highly sought after. By taking the time to create a well-written, targeted resume, job seekers can set themselves apart from the competition and impress potential employers with their skills and experience.

Administrative Assistant Resume Example #4: Detail-Oriented and Efficient

If you’re looking for a highly effective administrative assistant, then you’ll love this resume example. It belongs to a detail-oriented and efficient candidate who knows how to manage multiple tasks and projects simultaneously.

Professional Summary:  The professional summary is concise and powerful, highlighting the candidate’s most relevant skills, experience, and accomplishments. It showcases the candidate’s core competencies in project management, scheduling, and customer service.

Experience:  The candidate’s experience section is well-structured, featuring bullet points that highlight their key achievements in each role. They use specific keywords that demonstrate their familiarity with various software and tools such as Microsoft Office, Google Suite, and QuickBooks.

Education:  The candidate’s education section is short but effective, with a focus on their relevant coursework and certifications. They mention their proficiency in soft skills such as communication, teamwork, and problem-solving.

Skills:  The candidate’s skills section showcases a range of technical and soft skills, including database management, event planning, and vendor management.

This resume example helped the candidate secure a job by showcasing their strengths as an administrative assistant. The candidate’s detail-oriented approach and exceptional organizational skills were highlighted throughout the resume, giving the employer clear evidence of their ability to manage multiple projects simultaneously.

Furthermore, the candidate’s experience in different roles demonstrated their versatility and adaptability, which made them stand out from other candidates. Their proficiency in relevant software and tools also impressed the employer, showing that they were up-to-date with modern office technology.

Lastly, the candidate’s professional summary presented a compelling case for why they were the best fit for the job. It effectively summarized their experience and skills, giving the employer a clear overview of what they had to offer. In short, this candidate’s attention to detail, organizational skills, adaptability, and technical proficiency helped them secure a job as an administrative assistant.

Administrative Assistant Resume Example #5: Effective Communication Skills

Description of the resume example:.

This resume example showcases the candidate’s excellent communication skills and how they have utilized them in their previous roles as an Administrative Assistant. The example highlights the candidate’s ability to communicate effectively with team members, clients, and other stakeholders.

Key components and strengths:

• Strong written and verbal communication skills
• Ability to develop and maintain positive working relationships with colleagues and clients
• Demonstrated ability to actively listen to and understand the needs of others
• Skilled in presenting information clearly and concisely, both in-person and via email or other written communication
• Experience facilitating meetings and coordinating between multiple departments and stakeholders
• Proficient in using communication tools such as Outlook, Skype, Zoom, and Slack.

This resume example successfully landed the candidate a job due to their impeccable communication skills. Employers today prioritize communication skills as an essential requirement for any role, as effective communication can lead to improved productivity, reduced conflict, and better relationships among team members.

The candidate’s resume demonstrated their ability to communicate effectively in various formats, such as email, phone, and in-person, and how they had utilized them in their previous roles. Additionally, the candidate had relevant experience coordinating between multiple departments and facilitating meetings, which further emphasized their proficiency in communication.

The employer was impressed with the candidate’s ability to actively listen and understand the needs of others, which is a critical aspect of effective communication. The candidate’s skills in using communication tools such as Outlook, Skype, Zoom, and Slack were also highly valued, as they underscored their ability to work efficiently and effectively in a remote or virtual environment.

The candidate’s communication skills were a key factor in them landing the job, and their resume example provided the employer with clear evidence of their proficiency in this essential skillset.

Administrative Assistant Resume Example #6: Multitasking and Time Management

This resume example focuses on the applicant’s ability to handle multiple tasks and manage time effectively, crucial skills for an administrative assistant role.

Key components and strengths

• Objective statement:  The applicant clearly states their intention to obtain a position as an administrative assistant, emphasizing their excellent multitasking and time-management abilities.
• Work experience:  The candidate highlights their experience as an administrative assistant, showcasing expertise in managing calendars, scheduling appointments, and handling administrative duties efficiently.
• Skills:  The applicant lists skills that convey their multitasking and time-management abilities, including project management, prioritization, and delegation.
• Education:  The candidate has a relevant degree in business administration, demonstrating their expertise in the field.

Explanation of how it landed a job

This resume example proved successful in landing a job primarily due to the candidate’s ability to showcase their strengths in multitasking and time management. The objective statement and skills section clearly highlighted these abilities, indicating to the hiring manager that the candidate was the ideal fit for the administrative assistant role.

Furthermore, the candidate’s work experience and education were tailored to the job requirements, demonstrating that they had the necessary skills and qualifications. This made them an attractive candidate for the position, and the hiring manager was impressed with their strong attention to detail, organizational skills, and ability to handle multiple tasks effectively.

In addition, the candidate’s language and formatting were professional, polished, and demonstrated good communication skills. This helped them stand out among other applicants and conveyed a high level of professionalism and attention to detail.

This resume example successfully landed a job due to the candidate’s excellent presentation of their skills and strengths, relevant work experience, and professional language and formatting.

Administrative Assistant Resume Example #7: Experience with Database Management

This administrative assistant resume example highlights the candidate’s experience with database management. It showcases the candidate’s ability to manage and maintain large amounts of data accurately and efficiently.

Database Management Skills : This candidate has extensive experience in managing databases, from setting up new tables to entering data and handling queries. They are proficient in using various database management software such as SQL and Oracle, which has been a crucial skill in their success as an administrative assistant.

Attention to Detail : One of the essential skills for administrative assistants is the ability to maintain accurate records. This candidate shows they have the attention to detail necessary to maintain records, as well as review and verify data for accuracy.

Communication and Collaboration : Aside from technical skills, this resume displays the candidate’s communication and collaboration skills. Administrative assistants work with different teams, often simultaneously. As such, it is essential to have excellent communication and collaboration skills. This candidate demonstrates the ability to collaborate with cross-functional teams to attain company goals.

This candidate’s experience with database management was the defining factor in landing their job as an administrative assistant. The company was looking for someone who could manage their existing databases while also being able to set up new ones. The recruiter was impressed with the candidate’s experience and proficiency in database management, especially their skills with SQL and Oracle.

Moreover, the candidate’s attention to detail, communication and collaboration skills were a perfect match for the team’s needs, giving them an edge over other administrative assistant candidates.

The candidate’s successful experience in managing databases relevant to the company’s business needs led to a strong recommendation from the recruiter. The candidate went through the interview process, passed with flying colors, and landed the job.

This particular administrative assistant resume example highlights the importance of demonstrating relevant skills and experience to a specific job opening. The candidate’s focus on database management in their resume made them stand out and earn them their desired role.

Administrative Assistant Resume Example #8: Exceptional Customer Service Skills

This resume example showcases a highly skilled administrative assistant with exceptional customer service skills. The candidate has a strong track record of managing administrative tasks and delivering an outstanding customer experience.

• Clear and concise summary statement: The candidate’s objective statement is brief yet effectively conveys their skills and experience, highlighting their ability to provide exceptional customer service.
• Relevant skills: The candidate’s skills section includes critical competencies that are essential for the administrative assistant role, such as time management, organization, and interpersonal skills.
• Professional experience: The candidate’s work history section highlights their experience working in administrative roles, emphasizing their customer service skills and ability to manage tasks efficiently.
• Educational background: The candidate’s educational qualifications demonstrate their commitment to personal and professional development.

How it Landed a Job

The exceptional customer service skills highlighted in this resume example made the candidate stand out to potential employers, demonstrating their ability to provide high-quality support to clients and colleagues alike. Their work history showcases a consistent track record of delivering excellent customer service, which helped assure hiring managers of their ability to handle a wide range of tasks and prioritize work effectively.

Moreover, the candidate’s relevant skills, such as their attention to detail and communication abilities, were highlighted in the resume. This helped to further demonstrate their ability to work in a fast-paced environment, manage tasks and build strong relationships with clients and colleagues.

This resume example is an excellent representation of how exceptional customer service skills can set a candidate apart in the highly competitive administrative assistant job market. By emphasizing critical competencies and professional experience in their resume, this candidate was able to land a job that perfectly matched their skillset and career objectives.

Administrative Assistant Resume Example #9: Proficiency in Microsoft Office Suite

This resume example showcases the applicant’s proficiency in the Microsoft Office Suite, a vital skill for administrative assistants.

• Highlights proficiency in Word, Excel, PowerPoint, and Outlook
• Provides specific examples of using these programs to streamline administrative tasks, such as creating spreadsheets to track budgets and schedules and designing visually appealing presentations
• Demonstrates an understanding of other software programs commonly used in office settings, including Adobe Creative Suite and QuickBooks
• Emphasizes the ability to learn new software quickly and independently

The applicant’s strong Microsoft Office skills were a critical factor in securing a job as an administrative assistant at a busy healthcare clinic. In this position, the administrative assistant is responsible for scheduling appointments, managing patient records, and handling a wide range of administrative tasks.

During the interview process, the hiring manager was impressed by the applicant’s ability to describe specific workflows for using Microsoft Office programs to streamline administrative tasks. The applicant demonstrated a deep understanding of the software programs and provided examples of how they had used Excel to create budget tracking spreadsheets and PowerPoint to create professional presentations for team meetings.

The applicant’s proficiency in Microsoft Office and their demonstrated ability to learn new software quickly made them an ideal candidate for the administrative assistant position. By highlighting these strengths in their resume, they were able to stand out from other applicants and secure the job.

Administrative Assistant Resume Example #10: Bilingual Skills

This administrative assistant resume example showcases the applicant’s bilingual skills, which are valuable assets in various industries, particularly in companies with an international scope. Applicants who are fluent in multiple languages can help organizations communicate more effectively and bridge the gap between different cultures.

Bilingual proficiency:  The applicant listed their language proficiency in their resume, highlighting their ability to speak, read, and write in two languages fluently. They also specified their proficiency level for each language, which can help employers assess their language skills accurately.

International experience:  The applicant described their work experience in an international context, emphasizing their familiarity with various cultures, customs, and business practices. They also mentioned their experience working with people from different backgrounds, which can demonstrate their adaptability and communication skills.

Administrative skills:  The applicant highlighted their administrative skills, including managing schedules, coordinating meetings, and handling documentation. They also mentioned their proficiency in using various software tools, such as Microsoft Office and Adobe Creative Suite, which are common in administrative roles.

How It Landed a Job:

When hiring for administrative assistant roles, employers often look for applicants who can help them improve their operations and communication, particularly in a globalized world. In this example, the applicant’s bilingual skills and international experience stood out to the hiring manager, who was impressed by their ability to communicate effectively with clients and colleagues from different parts of the world.

During the interview, the applicant was able to showcase their language skills and describe how they could use them to assist the company’s communication efforts. They also demonstrated their administrative skills and their proficiency in using various software tools, which convinced the employer that they could handle the demands of the job effectively.

Ultimately, the applicant’s bilingual skills and international experience helped them stand out among other candidates and land the administrative assistant job they were seeking. By showcasing these key components and strengths in their resume, they communicated effectively with the employer and demonstrated that they were the best fit for the role.

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12 Administrative Assistant Resume Examples for Your 2024 Job Search

Administrative Assistants are experts at ensuring smooth office operations and supporting high-level executives. Just like an efficient office, your resume as an administrative assistant should be well-organized and effectively communicate your skills to support the needs of the team. In this guide, we'll explore 12 administrative assistant resumes that demonstrate how to present your qualifications and strengths.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Administrative Assistant Resumes:

• Greet visitors, answer phones, and direct inquiries
• Arrange meetings and business travel for management team
• Prepare and track purchase orders and invoices
• Maintain filing systems, databases, and information systems
• Coordinate office moves, supplies orders, and setup of IT systems
• Ensure compliance with administrative policies and procedures
• Prepare agendas and other written correspondences
• Take and distribute meeting minutes
• Maintain conference room calendars
• Develop and distribute weekly and monthly reports
• Set up video conference calls with remote employees
• Manage and organize databases and electronic records
• Research, analyze, and compile information for business reports
• Create and update spreadsheets, presentations, forms, and databases
• Collaborate with other departments on ongoing projects
• Ensure all contracts are filled out properly and filed in a timely manner

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Administrative Assistant Resume Example:

• Coordinated and managed projects and initiatives for the organization, resulting in a 10% increase in productivity.
• Led the implementation of a new office management system, streamlining daily operations and reducing administrative errors by 20%. Provided high-level administrative support to executives, resulting in a positive impact on the company's overall performance.Provided exceptional customer service, directly resulting in a 5-point increase in customer satisfaction ratings.
• Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity
• Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level
• Provided support to management, resulting in a positive impact on the company's overall performance
• Optimized administrative processes, enabling more efficient document workflow that bolstered productivity
• Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance
• Demonstrated strong attention to detail, resulting in a 25% decrease in administrative errors
• Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights
• Project Management
• Office Management Systems
• Executive Support
• Effective Task Execution
• Quality Work
• Administrative Support
• General Administrative Tasks
• Attention to Detail
• Time Management
• Interpersonal Communication
• Problem-Solving
• Critical Thinking
• Organization
• Prioritization
• Multi-Tasking
• Adaptability
• Microsoft Office
• Technical Writing
• Business Administration
• Communication

Administrative Assistant with no experience Resume Example:

• Implemented time-saving processes involving ordering and tracking office supplies, resulting in more efficient inventory management leading to cost savings.
• Demonstrated proactive phone answering behaviors, logging and directing up to 20 calls per day with an average answer speed of 8 seconds.
• Composed professional emails and documents using MS Office, providing a foundational layer of communication and documentation for the whole organization.
• Improved ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadlines
• Developed effective strategies for filing systems that resulted in a higher degree of organization and accuracy of documents
• Supported team members with complex scheduling tasks, managing calendar and appointment settings to ensure on-time attendance
• Problem Solving
• Microsoft Office Expertise
• Telephone Etiquette
• Customer Service
• Document Preparation
• Inventory Management
• Filing Systems
• Presentation Preparation
• Verbal and Written Communication

Administrative Aide Resume Example:

• Managed workflow of documents, records, schedules and logistic for executive staff which resulted in a 20% decrease in time spent on administrative tasks.
• Analyzed departmental records, prepared extensive reports and devised innovative solutions to meet organizational goals.
• Developed and implemented new filing system and procedures, to optimize the office efficiency and enhance productivity by 10%.
• Oversaw the planning and delivery of staff meetings, events and travel arrangements, resulting in a robust communication infrastructure between staff and executives.
• Increased customer engagement efforts by 25%, through recruitment and retention activities that embraced diversity and inclusion initiatives.
• Trained new team members on the data entry, document management and other office administrative tasks to improve job performance.
• Implemented workflow management system that automated the tracking, reviewing and organizing of documents and records, boosting organizational productivity by 15%
• Instrumental in managing complex filing systems with efficient record keeping, which enlarged the manageability and accuracy of documents by 50%
• Streamlined communication process by constructing and maintaining databases with pertinent data, allowing more precise decisions within the organization
• Microsoft Office Suite
• Organization and Time Management
• Data Entry and Management
• Bookkeeping and Budgeting
• Filing, Record Keeping and Documentation
• Communication Skills
• Time Management and Organization
• Event Planning and Coordination
• Customer Service and Engagement
• Scheduling and Calendar Management
• Staff Training and Development
• Critical Thinking and Problem Solving
• Multitasking
• Writing and Editing
• Workflow Management

Administrative Support Resume Example:

• Increased process efficiency and department productivity through the development a new filing system that streamlined document organization, categorization, and storage
• Met monthly department goal of processing 125 invoices per month with 100% accuracy and on time
• Proactively provided regulatory compliance support and research to ensure department operations remain compliant with organizational and industry standards.
• Proved expertise in travel management by arranging 100+ domestic and international trips; saved the organization over $4000 in total by negotiating discounts
• Exceeded stakeholder expectations by effectively coordinating meetings and conference events on tight timelines
• Championed a creative cost containment initiative that identified and reduced spending in non-essential department services by over 15%
• Showed excellence in data entry and database administration by successfully transitioning from paper-based process to an automated system, resulting in a 35% increase in data accuracy and aggregate speeds of information requests
• Demonstrated exceptional customer service through providing timely, accurate responses to 200+ client inquiries every month
• Awarded with the “Organizational Support of the Year” award for seamlessly managing the executive calendar and providing timely, professional administrative support.
• Filing System Development & Maintenance
• Regulatory Compliance & Research
• Communications & Collaboration
• Travel Management & Expense Tracking
• Cost Containment & Budget Management
• Data Entry & Database Administration
• Customer Service & Support
• Calendar & Meeting Management
• Time Management & Organization

Administrative Assistant Intern Resume Example:

• Assisted in the organization and coordination of a successful company-wide conference, resulting in a 20% increase in attendance and positive feedback from attendees.
• Developed and implemented a system for tracking and managing office supplies, resulting in a 15% reduction in office supply costs.
• Assisted in the creation and implementation of a new customer service protocol, resulting in a 25% increase in customer satisfaction ratings.
• Streamlined office operations by effectively managing the reception desk, ensuring prompt and courteous responses to inquiries and directing calls to the relevant departments.
• Improved the efficiency of the department by creating a centralized filing system, reducing the time needed to retrieve important documents by 50%.
• Provided administrative support to other departments, reducing the workload of team members by 20%, resulting in improved productivity and better delivery of services.
• Implemented a comprehensive reporting system, resulting in an organized and centralized database for important information, improving the decision-making process for upper management.
• Coordinated several successful company events, which involved logistical planning, venue booking, and ensuring smooth operations during the event, resulting in a positive impact on the company's image.
• Maintained a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings were efficiently managed, resulting in improved time management for the department.
• Strong organizational and multi-tasking skills
• Excellent communication and interpersonal skills
• Able to work independently and in teams
• Proficient in Microsoft Office suite and other relevant software
• Proficient in scheduling and calendar management
• Proven track record of meeting deadlines
• Troubleshooting and problem solving skills
• Adaptable to rapidly changing environments
• Detail-oriented and meticulous
• Excellent customer service and client relations
• Ability to handle sensitive and confidential information
• Knowledge of clerical and administrative procedures

Administrative Clerk Resume Example:

• Generated over 50% cost savings by creatively consolidating purchasing agreements with key suppliers.
• Developed a streamlined document filing system to ensure the office ran efficiently.
• Designed an automated process that tracks and reconciles invoices while actively monitoring financial records.
• Pioneered an updated phone/voicemail system that reduced incoming call wait times by an average of 3 minutes
• Reduced expenses related to office supplies and materials by introducing an innovative inventory management system
• Successfully coordinated complex travel arrangements for senior executives to 25 countries in the region
• Streamlined onboarding processes, resulting in a reduction in paperwork of over 25%
• Developed and managed numerous automated systems, tools, and processes that increased enterprise efficiency
• Collaboratively prepared executive correspondence, reports, and other documents for numerous high-profile meetings
• Communication & Interpersonal Skills
• Financial Management
• Organizational & Time-Management Skills
• Problem Solving/Analytical Thinking
• Computer Proficiency (Microsoft Office Suite, ERP, CRM)
• Professionalism & Diplomacy
• Adaptability & Flexibility
• Customer Service & Conflict Resolution
• Document & Database Management
• Process Improvement & Quality Assurance
• Multi-tasking & Prioritization
• Nonprofit Administration

Beginner Admin Assistant Resume Example:

• Developed and managed a filing system for documents and automated systems that reduced document retrieval time by 25%.
• Researched and recommended cost-effective supplies that resulted in a 35% cost savings for the organization.
• Automated the email process with templates and message rules that led to an average response time of two hours.
• Enhanced the customer service experience by addressing inquiries with up-to-date product knowledge and effectively referring customers to the appropriate team members.
• Implemented contact management tools to organize customer data and tracking system that improved customer satisfaction ratings by 20%.
• Replaced manual documentation processes with automated solutions, generating productivity gains of over 35%.
• Answered customer inquiries on the phone, online, and through email, increasing customer satisfaction ratings by 10%
• Streamlined scheduling processes to enable efficient meeting coordination that increased overall operational efficiency by 23%
• Edited documents, videos, and graphics for presentations that met client expectations and demonstrated understanding of task outcome
• Document filing and retrieval
• Microsoft Office proficiency
• Automation and streamlining of processes
• Contact management tools
• Cost savings/reduction
• Problem solving/critical thinking
• Customer service/relations
• Excellent Communication (Written & Verbal)
• Attention to detail
• Organizational and time-management skills
• Presentation development
• Ability to embrace and learn new technologies
• Flexible and adaptable to changing needs

Entry Level Administrative Assistant Resume Example:

• Organized and managed the schedule and travel itineraries of upper management, resulting in a 10% increase in their productivity.
• Created and maintained spreadsheets and databases, streamlining the company's administrative processes.
• Coordinated and organized meetings and events, improving the overall efficiency of the company.
• Assisted in scheduling and organizing meetings and events, gaining experience in administrative support.
• Shadowed and assisted experienced administrative assistants, learning how to handle various administrative tasks.
• Participated in team meetings and training sessions, learning best practices for administrative support.
• Excellent organizational skills
• Detail oriented
• Highly proficient in Microsoft Office Suite
• Strong communication and interpersonal skills
• Good time management and multi-tasking abilities
• Ability to work with minimal supervision
• Adaptability and creativity
• Proven ability to handle confidential information
• Accuracy and attention to detail
• Ability to prioritize tasks
• Positive attitude and strong work ethic
• Proactive and organized approach to work
• Ability to meet deadlines and follow up on tasks
• Excellent customer service and problem-solving skills

Experienced Administrative Assistant Resume Example:

• Efficiently redesigned and implemented digital filing system, resulting in a 26% increase in team efficiency.
• Expertly managed executive calendars and video conferences, ensuring all meetings and engagements occurred on time and without interruption.
• Worked with vendors and external parties to coordinate important company events and managed budgets to ensure accuracy in all billing activities.
• Elevated stakeholder management and follow-up processes by creating structured tracking initiatives for employees, resulting in 33% faster response times
• Researched and compiled pertinent industry data to formulate special projects, providing invaluable support to top-level management
• Created and formatted content for a wide range of documents, from correspondence to reports to PowerPoint presentations—ensuring perfection in final deliverables
• Drafted and prepared all correspondence, memos, and other documents with meticulous attention to detail, resulting in zero inaccuracies
• Successfully developed, maintained, and managed physical and digital filing systems, bringing all company documents up to date
• Assisted with onboarding processes and provided valuable HR advice, resulting in a smoother transition for new hires and improved onboarding practices
• Advanced Calendar Management
• Diverse Data Management
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)
• Document/Presentation Formatting and Editing
• Outstanding Written and Verbal Communication
• Technical Documentation/Instruction Writing
• Knowledge of Business Workflows
• Task Automation/Process Improvement Strategies
• Resource Allocation and Scheduling
• Research and Analytical Thinking
• Database Management and Analysis
• Budget Planning and Tracking
• Innovative Problem-Solving
• Conflict Resolution and Mediation
• Professional Presentation and Negotiation
• Expert Customer Service and Interpersonal Skills
• Onboarding and HR Support

Junior Admin Assistant Resume Example:

• Streamlined administrative processes, resulting in a 15% reduction in daily workflow processing time.
• Managed travel logistics for teams of 15+ staff members with 100% satisfaction feedback for on-time performance and hotel reservations.
• Streamlined Office Suite data management with the introduction of advanced organization systems and data backup processes, leading to a 20% increase in data storage efficiency.
• Implemented a digital filing system and process tracking methodology, resulting in a 25% increase in data entry accuracy and improved business performance
• Developed an up-to-date organizational chart which aided in the recruitment of 50+ NPO professionals per month
• Created a variety of business presentations for executive-level stakeholders which contributed to a 10% increase in operational efficiency for the department
• Generated multiple Excel spreadsheets reports, critical to monitoring in-house operations and cross-team synergy
• Established weekly performance reviews and updated the team on progress measurements and productivity levels
• Automated various daily tasks with the integration of office technologies, reducing the need for manual entry by 35%
• Advanced office software proficiency
• Data management
• Automation/Technology integration
• Project management
• Negotiation
• Microsoft Excel/Spreadsheet expertise
• Logistics/Travel coordination
• Time management
• Organizational chart design
• Reporting and analytics
• Digital filing system implementation
• Professional communication
• Employee performance management
• Problem-solving
• Multi-tasking
• Process optimization

Office Administrative Assistant Resume Example:

• Facilitated onboarding process for 10 new staff members and revised company operations manual with up-to-date regulations and policies.
• Streamlined administrative operations within department - reduced paperwork by 25%, implemented business expense tracking and reporting system, and improved filing and records organization by 35%.
• Supported company expansion efforts and initiated event logistics; enhanced administrative control over large scale events, up to 250 people, resulting in 15% higher customer satisfaction.
• Developed and implemented tracking system for employee expenses that saved the company 10% in related costs in just 6 months
• Seamlessly coordinated travel arrangements and logistical support for 8 executive-level employees, ensuring professionalism, efficiency and privacy
• Established protocols and procedures for workplace maintenance and IT support, leading to improved efficiency
• Achieved 50% decrease in response times for IT tickets
• Achieved 90% accurate record-keeping for administrative tasks
• Spearheaded office organizational transition, cut overhead expenses following the swap from hard-copy filing to a digital storage system.
• Implemented mailbox management system that improved incoming mail sorting and routing accuracy by 25%.
• Optimized company correspondence, streamlining proofreading functions for reports, presentations and other documents to achieve 98% accuracy.
• Team Collaboration & Management
• Client Relations
• Project Planning & Execution
• Scheduling & Calendar Management
• Multitasking & Prioritization
• Data Entry & Records Management
• Process & Protocol Design
• Report Writing & Analysis
• Attention to Detail & Accuracy
• Confidentiality & Discretion
• Event Logistical Support
• Travel Arrangements & Bookings
• Office Space & Equipment Maintenance
• IT Support & Troubleshooting
• Document Proofreading
• Budget Tracking & Expense Management
• Customer Service & Satisfaction
• Business & Technical Writing

Senior Administrative Assistant Resume Example:

• Successfully coordinated and scheduled meetings, appointments, and travel arrangements for the CEO, resulting in a 30% increase in productivity for the executive team
• Implemented an electronic filing system that streamlined the management and retrieval of confidential and sensitive information, reducing the time spent on administrative tasks by 50%
• Acted as a liaison between the CEO and external stakeholders, resulting in the successful negotiation of several high-value business deals
• Designed and managed the office operations, resulting in a 20% increase in efficiency and a 15% decrease in costs.
• Provided support to other departments, resulting in a 20% increase in overall productivity across the organization.
• Trained and supervised junior administrative staff, resulting in a 50% increase in the quality of work and a 40% decrease in errors.
• Successfully coordinated special projects and events, resulting in a 50% increase in employee engagement and satisfaction.
• Assisted with budget preparation and expense management, resulting in a 25% reduction in overall expenses.
• Acted as a liaison between the management and employees, resulting in a 30% increase in communication and collaboration across the organization.
• Advanced Scheduling and Organization Skills
• Proficient in Office Management Applications
• Expertise in Document Management Systems
• Adept at Conflict Resolution
• Broad Knowledge of Business and Project Management
• Excellent Communication and Interpersonal Skills
• Proficiency in Accounting
• Experienced in Budget and Expense Management
• Ability to Prioritize Workload Efficiently
• Proven Training and Supervisory Skills
• Competent in HR Policies and Procedures
• Superior Time Management and Multitasking Skills
• Proven Problem-Solving Ability
• Skilled Negotiator
• Excellent Leadership and Teamwork Skills
• Tech-Savvy with Knowledge of Latest Office Technology
• Sound Knowledge of Conference, Planning and Event Management
• Proficiency in Data Analysis and Report Presentation
• Highly Detail-Oriented
• Office Management

High Level Resume Tips for Administrative Assistants:

Creating a resume is all about making your best case for why you should be hired for an individual position. Certain aspects of your administrative career will hold more weight in the eyes of a recruiter than others will, so you will need to be selective about the information you include, and how you present it. Here are some tips to help you focus on what matters most: Emphasize organizational and time-management skills: As an Administrative Assistant, you are responsible for managing multiple tasks and projects simultaneously. Highlight your organizational and time-management skills on your resume, demonstrating your ability to prioritize tasks, meet deadlines, and manage competing demands. Showcase your communication and interpersonal skills: Your role as an Administrative Assistant involves interacting with a variety of stakeholders, including executives, team members, and clients. Emphasize your strong communication and interpersonal skills, including your ability to work collaboratively, resolve conflicts, and communicate effectively. Demonstrate your proficiency with relevant software and tools: In any Administrative Assistant role, your expertise with tools like Microsoft Office, Google Suite, CRM platforms, and project management systems will be very relevant and valuable to an organization. Be sure to highlight your proficiency with these types tools, related technology skills, and any certifications or training you've received in this area. Emphasize your attention to detail: As an Administrative Assistant, accuracy and attention to detail are critical to success. Highlight your ability to manage complex information, maintain meticulous records, and ensure quality control. Showcase your problem-solving skills: As an Administrative Assistant, you are often the first line of defense when problems arise. Emphasize your ability to identify and resolve issues quickly and effectively, demonstrating your problem-solving skills. Tailor your resume to the job and company: Customize your resume to each job you apply for, emphasizing the skills and experiences that make you a strong fit for the specific role and company. Use the job description to identify the key skills and qualifications the employer is seeking, and highlight how you meet those requirements.

Must-Have Information for a Administrative Assistant Resume:

Here are the essential sections that should exist in an administrative assistant resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other administrative assistant candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Administrative Assistants:

Administrative assistant resume headline examples:, strong headlines.

Proactive Administrative Assistant with 4+ years of Experience

Results-Driven Administrative Assistant with 4+ Years of Expertise

These resume headlines showcase the candidate's experience and demonstrate their abilities as an Administrative Assistant.

Additionally, they highlight the candidate’s proactive attitude and results-driven mindset, with the use of action verbs like “proactive” and “results-driven”.

Weak Headlines

• Unqualified Administrative Assistant
• Administrative Assistant; 4 years of Experience
• These resume headlines either seem unprofessional and lack clarity, or do not do an effective job of showcasing the candidate’s experience. The headline “Unqualified Administrative Assistant” suggests that the candidate is not in fact qualified for the role, which is off-putting, and the headline “Administrative Assistant; 4 Years of Experience” does not prove the candidate’s qualities or demonstrate that they would be an asset to the company.
• Both headlines fail to demonstrate anything unique or valuable about them as an admin assistant.

Writing an Exceptional Administrative Assistant Resume Summary:

A resume summary is a crucial section for showcasing your administrative abilities, experiences, and accomplishments as an Administrative Assistant. It provides a brief but impactful overview of your skills and qualifications, which is essential in capturing the attention of hiring managers and demonstrating your suitability for the role.

For Administrative Assistants, your resume summary should highlight your administrative skills, experience in managing office operations, and expertise in scheduling and communication. A well-crafted summary will showcase your organizational ability and demonstrate your value as an Administrative Assistant.

Here are a few tips to make effective use of your summary:

• Tailor it to the specific job that you are applying for – emphasizing the most relevant skills and experiences
• Highlight your quantifiable achievements, such as reducing office expenses or improving workflow, to demonstrate your value as an Administrative Assistant
• Use keywords related to the Administrative Assistant role and the administrative support industry to optimize your resume for both people and applicant tracking systems (ATS)
• Keep the summary concise, aim for no more than 3-4 sentences
• Avoid cliches and generic statements, and focus on highlighting your unique abilities and experiences.

Administrative Assistant Resume Summary Examples:

Strong summaries.

• Experienced Administrative Assistant with 4+ years of professional experience in office management, customer relations, clerical duties, and data entry. Adept at multitasking and maintaining a high level of organization and efficiency. Proven track record of providing excellent customer service with a positive attitude.
• Results-driven Administrative Assistant with 4+ years of experience providing comprehensive administrative and operational support. Highly organized and detail-oriented, with excellent communication and customer service skills. Skilled in streamlining office processes to maximize efficiency and productivity.

Why these are strong:

• What makes the great summaries great is that they provide specific examples of the Administrative Assistant's skills and experience, such as office management, customer relations, clerical duties, and data entry. They also both emphasize the fact that the Administrative Assistant is organized, efficient, and brings positive energy to the team.

Weak Summaries

• 4 years' experience as an Administrative Assistant. Knowledgeable in customer relations, data entry, and office management. Efficient and organized.
• Administrative Assistant with 4 years of experience. I'm great with people and have lots of customer service experience. I'm an organized person and can handle a lot of tasks at once.

Why these are weak:

• In summary, both examples do not provide any unique value proposition or showcase any noteworthy accomplishments or skills that would make the candidate stand out from other candidates. A strong resume summary for an Administrative Assistant should be specific, highlight the candidate's achievements, and provide evidence to support any claims made.

Resume Objective Examples for Administrative Assistants:

Strong objectives.

Recent college graduate seeking role as an Administrative Assistant to utilize excellent organizational skills and detail-orientation to direct office operations efficiently and productively.

Self-motivated and organized Administrative Assistant, determined to use strong technical and communication skills to promote efficient, effective office operations.

• What makes objectives strong is that they are customized to the particular position of Administrative Assistant and show a clear indication of the experience and skills that the applicant can bring to the role. The objectives focus on the employer's needs and list what makes the applicant a strong candidate for the job.

Weak Objectives

An Administrative Assistant role to grow my career and advance professionally.

Highly experienced Administrative Assistant eager to apply my skills and utilize my knowledge of all office tasks to contribute to the workplace.

• These resume objectives are weak because they don't demonstrate any understanding of the role and what the employer is looking for. They simply indicate that the applicant is looking for a job, rather than conveying the value and experience they can bring to the position.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your administrative assistant work experience:, best practices for your work experience section:.

• Keep your resume succinct. It's important to create a concise and detailed resume that accurately reflects the knowledge and experience you have in the administrative field.
• Focus on qualifications and abilities related to the job you're applying for, and omit any extra information that's not pertinent to the position.
• Highlight your core skills. As an Administrative Assistant, you're expected to have excellent organizational and communication skills, so make sure to emphasize these in your resume. You should also showcase any other skills you possess, such as knowledge of software programs, multitasking, and critical thinking skills.
• Demonstrate proven success. To stand out to recruiters and hiring managers, include examples of successful projects and tasks you've completed in the past. This will make a strong impression and help you stand out among the competition.
• Showcase your adaptability. Administrative professionals must be able to adjust to changing demands quickly, so showcase any adaptability skills you possess. You might consider highlighting the results of a project you completed within a tight deadline or how you overcame a challenging obstacle.
• Share awards and accomplishments. If you've received any type of recognition or awards in the past related to your administrative work, include those in your resume as well. Having relevant awards to back up your qualifications will demonstrate your value and make a great impression.
• Use action verbs to describe your experiences to help them stand out, such as “streamlined,” “coordinated,” “initiated,”etc.
• Focus on accomplishments rather than duties, emphasizing tangible outcomes resulting from your work.

Example Work Experiences for Administrative Assistants:

Strong experiences.

Provided administrative support to a team of 25 employees, resulting in a 20% increase in productivity over a 3-month period.

Reduced office costs by 10% by negotiating better prices with vendors.

Organized and maintained physical and digital filing systems for the department, improving document retrieval time by 30%.

Developed and implemented a new filing system for the office, which resulted in a 25% improvement in efficiency.

Created a weekly schedule for office staff that improved overall customer satisfaction by 10%.

Provided administrative assistance to the CEO, which led to a 5% reduction in time spent on administrative tasks.

• These examples demonstrate the administrative assistant’s ability to support a team, increase productivity, reduce costs, and improve efficiency and customer satisfaction. The metrics included in each example illustrate the impact that the individual had on their team.

Weak Experiences

Provided administrative assistance to the office staff.

Organized and maintained filing system for the department.

Created a weekly schedule for office staff.

Handled office operations and customer relations.

Answered phone calls and handled customer inquiries.

Tracked and maintained office supplies.

• These examples do not provide any metrics or explain the impact that the individual had in their role. The duties listed are also too general and do not explain the individual’s accomplishments.

Top Skills & Keywords for Administrative Assistant Resumes:

Top hard & soft skills for administrative assistants, hard skills.

• Computer proficiency (MS Office, spreadsheet and database programs)
• Great organizational and time management abilities
• Ability to multitask effectively
• Problem-solving and decision-making skills
• Discretion and confidentiality
• Ability to learn quickly

Soft Skills

• Interpersonal communication
• Organizational skills
• Confidentiality

Go Above & Beyond with a Administrative Assistant Cover Letter

Administrative assistant cover letter example: (based on resume).

Dear [Company Name] Hiring Manager, I am excited to apply for the Administrative Assistant position at [Company Name]. With my experience in managing workflow, analyzing records, and developing filing systems, I am confident in my ability to make a positive impact on your team. In my previous role, I managed workflow of documents, records, schedules, and logistics for executive staff. Through my efforts, I was able to decrease the time spent on administrative tasks by 20%, allowing the executive staff to focus on high-priority tasks. Additionally, I analyzed departmental records, prepared extensive reports, and devised innovative solutions to meet organizational goals. One of my proudest achievements was the development and implementation of a new filing system and procedures that optimized office efficiency and enhanced productivity by 10%. I am confident that I can apply the same level of detail and dedication to any project or initiative at [Company Name]. Furthermore, I have experience overseeing the planning and delivery of staff meetings, events, and travel arrangements, which resulted in a robust communication infrastructure between staff and executives. I also increased customer engagement efforts by 25% through recruitment and retention activities that embraced diversity and inclusion initiatives. In addition, I have trained new team members on data entry, document management, and other office administrative tasks to improve job performance. I am excited about the opportunity to bring my experience and passion for organization and communication to [Company Name].

Thank you for considering my application. I look forward to the opportunity to speak with you further about how I can contribute to your team. Sincerely, [Your Name]

As an Administrative Assistant, submitting a cover letter along with your resume can help you stand out in a competitive job market. A cover letter allows you to showcase your communication and organizational skills, highlight your attention to detail, and demonstrate your passion for the position.

A cover letter is an opportunity to add a personal touch to your application and provide additional context beyond the bullet points on your resume. It also shows the hiring manager that you have taken the time to research the company and position and are invested in the opportunity.

Here are some of the most convincing reasons for why an Administrative Assistant should submit a cover letter:

• It showcases your communication and organizational skills: As an Administrative Assistant, you'll be working with cross-functional teams, stakeholders, and clients on a daily basis. Your cover letter provides an opportunity to demonstrate your written communication skills and ability to clearly convey ideas. It also allows you to showcase your organizational skills by outlining your ability to manage schedules, prioritize tasks, and maintain accurate records.
• It highlights your attention to detail: As an Administrative Assistant, attention to detail is crucial to ensuring the smooth running of the office. Your cover letter provides an opportunity to demonstrate your ability to catch errors and ensure accuracy in your work.
• It demonstrates your passion for the position: A well-written cover letter can showcase your enthusiasm for the administrative field and the company. This can make a difference in the hiring manager's decision-making process.
• It sets you apart from other applicants: A well-crafted cover letter can help you stand out from other applicants who may have similar experience and qualifications.

While writing a cover letter may seem like a daunting task, it doesn't have to be. Your cover letter should complement your resume and highlight your skills and experience in a way that is relevant to the specific position you are applying for.

Tips for aligning your cover letter with your resume:

• Use the same header as your resume: This will help the hiring manager identify your application as a complete package.
• Align the content of your cover letter with the requirements of the job: Use the job description as a guide to highlight your relevant skills and experience.
• Use keywords from the job posting: Incorporate relevant keywords from the job posting to help your application get past applicant tracking systems (ATS).
• Keep your cover letter concise and focused: Aim for one page and avoid repeating information from your resume.
• Provide specific examples: Use your cover letter to provide specific examples of how you have successfully managed administrative tasks or assisted in project management.
• Showcase your professionalism: As an Administrative Assistant, professionalism is an essential part of the job. Use your cover letter as an opportunity to showcase your professional demeanor and approach to the role.
• Proofread carefully: Errors in your cover letter can undermine your credibility, so make sure to proofread carefully before submitting your application.

Resume FAQs for Administrative Assistants:

How long should i make my administrative assistant resume.

An Administrative Assistant's resume should be between 1-2 pages in length, depending on the person's experience level. No matter what, the resume should include essential elements such as a professional profile, an employment history, as well as tangible accomplishments and technology skills. However, it should always focus on relevancy and be no longer than two pages long. Anything longer risks being too dense or containing unnecessary information.

What is the best way to format a Administrative Assistant resume?

When it comes to crafting an effective Administrative Assistant resume, the key is to ensure the resume is clearly structured and easy to skim. To achieve this, make sure to place your contact information at the top, followed by a concise summary statement that outlines your relevant experience and qualifications. After this, include your professional experience, educational background, and any certifications or awards you have earned. Finally, make sure to highlight your skills and relevant accomplishments in each job listing or section.

Which Administrative Assistant skills are most important to highlight in a resume?

When crafting a resume, it's very important to emphasize the right hard skills to demonstrate proficiency in the areas that truly matter. Common hard skills to highlight on an Administrative Assistant resume include: -Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook -Knowledge of customer relationship management (CRM) systems -Ability to work with databases and enterprise resource planning (ERP) tools -Bookkeeping, accounting, and coding skills -Data entry and record-keeping capabilities -Meeting, event, and travel coordination experience -Excellent written and verbal communication skills, including executive-level correspondence -Superb organizational and multitasking talents -Project management, prioritization, and problem-solving expertise -Familiarity with Human Resource Information Systems (HRIS) and payroll processes

How should you write a resume if you have no experience as a Administrative Assistant?

If you have no experience as an Administrative Assistant, don't worry! There are still several ways you can create a strong resume that highlights your skills and demonstrates your potential as a successful Administrative Assistant. Here are some tips to help you get started: Start with a strong objective statement: Begin your resume with a clear and concise objective statement that highlights your desire to work as an Administrative Assistant and your relevant skills and attributes. This will show employers that you are serious about pursuing a career in this field. Emphasize transferable skills: Even if you don't have experience as an Administrative Assistant, you likely have transferable skills from other jobs or from your education. Highlight these skills in your resume, such as strong communication, organizational, and problem-solving abilities. Showcase relevant coursework or certifications: If you have taken relevant courses or earned certifications, be sure to highlight these in your resume. This will demonstrate that you have a foundational understanding of the field and are committed to developing your skills. Include volunteer work or internships: If you have volunteered in administrative roles or completed internships, be sure to include these experiences in your resume. This will show employers that you have hands-on experience in an office environment and can handle administrative tasks. Customize your resume for the job: Tailor your resume to the specific job you are applying for. Research the company and the role to determine what skills and attributes are most important, and emphasize these in your resume. Use a functional or skills-based resume format: If you don't have a lot of experience, consider using a functional or skills-based resume format instead of a chronological format. This will allow you to highlight your skills and abilities, rather than your work history.

Compare Your Administrative Assistant Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Administrative Assistant job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Administrative Assistants:

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• • Managed schedules and tasks for over 100 employees, increasing overall productivity by 20%
• • Implemented new organizational systems, increasing efficiency by 15%
• • Led a team of 5 junior administrative assistants, improving team efficiency by 10%
• • Managed schedules and tasks for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new organizational systems, reducing errors by 25%
• • Collaborated with the administrative team to meet quarterly targets, achieving 100% of goals
• • Supported senior administrative assistants in managing tasks and schedules, contributing to a 10% increase in efficiency
• • Assisted in managing tasks and schedules for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly reports, achieving 95% accuracy

17 Administrative Assistant Resume Examples & Guide for 2024

Your administrative assistant resume must showcase your organizational skills. Highlight your ability to manage schedules and coordinate meetings efficiently. Demonstrate on your resume your competence with office software and technology. Employers value administrative assistants who can handle correspondence and database management with ease.

All resume examples in this guide

Senior Administrative Assistant

Entry-Level Administrative Assistant

Administrative Assistant No Experience

Construction Administrative Assistant

Dental Administrative Assistant

HR Administrative Assistant

Medical Administrative Assistant

Real Estate Administrative Assistant

Sales Administrative Assistant

School Administrative Assistant

Temporary Administrative Assistant

Administrative Assistant Ii

Executive Administrative Assistant

Administrative Associate

Administrative Coordinator

Administrative Assistant Receptionist

Resume guide, the ideal administrative assistant resume outline has:, what administrative assistant resume layout should you use, what your administrative assistant resume header should include, how to make an administrative assistant resume summary or objective, what’s the best way to add your administrative assistant experience to your resume, what should an ideal administrative assistant resume education section look like, how should you match your administrative assistant resume skills to the job, the top 10 certifications you can include on your administrative assistant resume, how to use references to make the best administrative assistant resume, other sections to consider, in summary, what makes an administrative assistant resume effective.

By Experience

Being an Administrative Assistant is a little like being a drummer: everybody thinks they know what you do and how to do it… until they take a seat behind the drum kit.

You are the lifeblood of the office, the backbone, the nexus. Without your dedication and commitment to excellence, organizations would not run as smoothly or efficiently.

But how do you showcase all this on a single one-page resume?

Get a leg up on the competition and land an interview with our administrative assistant resume guide.

Now, perhaps more than ever, (assistants) need to understand the forces of change shaping the future and the range of ways these could impact their own roles and shape the challenges and choices facing the organizations and executives they work with.

Steve Wells, COO of Fast Future

This guide will go over these tips for an effective administrative assistant resume:

• Carefully plan out what you will include and where
• Choose a layout that matches your experience level and the message you want to send
• Use a header and objective that quickly grabs the reader’s attention and explains who you are
• Use your experience and education sections to show that you’re results driven, specific, and capable of getting results
• Select the soft skills, technical skills, and certifications that best match the job description

A great administrative assistant should be a master planner. Just like with most areas, planning out what to include on your resume is a recipe for success.

Here are the resume sections you should consider:

• Administrative Experience
• Soft Skills
• Technical skills
• Testimonials

Even before they read your resume header or your name, the hiring manager or recruiter is going to see the overall layout and design of your resume.

In essence, this is your first impression, so make it a good one.

Here are your resume layouts to consider:

• Traditional layout - This single column layout is ideal for entry-level administrative assistants, as it looks great even with less content on the page.
• >Professional layout - If you’re looking for an admin job at a larger and more conservative corporation, this layout is all about classic style and showing just the right amount of content.
• Simple layout - More senior administrative assistants need to strike a balance between showing off their extensive experience and not overwhelming the reader. This more condensed layout does just that.
• Creative layout - If you’re applying for an admin position at a creative agency, startup, or other company that values creativity, this more modern layout is ideal.

Whichever admin resume layout you choose, just be sure to consider these elements:

• Ensure it shows your most relevant info first (education for entry level administrative assistants, work experience for everyone else).
• It should be easy to read and only include essential information (just imagine how many resumes the recruiter has to read a day).
• More organizations are using ATS (Applicant Tracking Systems), so make sure your format works with them
• ATS also expects PDFs or Doc , so use those formats when sending your resume

Of course, after a recruiter sees your resume’s overall layout, the next place their eye is going to move is to your resume header. That’s why it’s essential you nail it.

Strange as it may sound, your header can be a “make or break” spot for an admin resume.

The wrong title or personal information can get you taken out of consideration immediately.

Done right, it can grab the reader’s attention and give them a useful framework for the rest of your resume. Three simple things an administrative assistant resume header needs:

• Your name and certifications - Your name is obvious, but are you a CAP or a CPS? Include that next to your name. It adds a real air of professionalism and shows that you have relevant administrative certifications.
• Your resume title - Here’s where you mention whether you’re a senior admin, a recent graduate, etc. Give the reader a quick idea of who you are to set the tone for the rest of your resume.
• Your LinkedIn profile - There’s no getting away from the fact that LinkedIn is the dominant social network for professionals.

The differences are subtle, but really make a difference. The top example projects confidence and delivers valuable information right upfront while the second example doesn’t tell the reader much of anything useful.

A great administrative assistant resume summary or objective captures the interest of the hiring manager.

It gives them a reason to read the rest of your resume.

An effective admin resume summary or objective is short, sweet, and punchy.

Write a summary that tells your potential employer how your unique skills and experiences will benefit them.

What’s the problem? This resume summary highlights generic skills and uses empty buzzwords . It also doesn’t tell the reader much about your professional experience and the value you can bring to the role and the company.

An administrative assistant resume objective should

• Be concise and straightforward
• Summarise your professional experience in the field
• Highlight key admin skills and competencies
• Showcase results and numbers wherever possible

The way you present your administrative assistant experience is essential to your success.

In the sea of resumes, the hiring manager will only take one quick look at your experience.

If they’re not convinced by what they see, your resume will likely end up in the trash.

So, do not simply list your day-to-day responsibilities and duties. Be selective when choosing which responsibilities to include. List only those that meet the requirements stated in the job you are applying for.

Administrative assistant resume experience examples

• • Used Typeform, Zapier, and Trello to create an integrated system for tracking incoming job applications, cutting the time required to do this by 4 hours per week.
• • Planned 3 team retreats for 25 participants including logistics, hotels, and events. These retreats had an average of 92% satisfaction.
• • Tracked incoming job applications
• • Planned team retreats

Notice how these two examples are talking about the same exact position, but the effect is completely different. That’s the power of listing your experience in a way that’s specific and focused on impact.

Here are practical tips to make the work experience stand out on your admin resume:

• List your most recent work experience first.
• Use bullet points to increase readability.
• Start each bullet point off with an action verb that will liven up this section (e.g. spearheaded, transformed, increased).

What about creating an administrative assistant resume if I have no experience?

You’re applying for an admin job, but you’re a recent grad and/or you have no experience in the field ?

If you have little to no work experience, then the key is to focus on your hard and soft skills.

The experience that can be applied to an admin role can come from part-time jobs, internships, service learning, volunteer work , class projects , clubs/student organizations, memberships, leadership experiences, hobbies, and other activities.

For example, have you ever (at school, club, or elsewhere):

• Coordinated an event where you had to synchronize multiple schedules?
• Juggled multiple responsibilities to the satisfaction of relevant stakeholders?
• Handled an emergency/pressing situation successfully?
• Performed typing, filing, and record-keeping tasks?

If yes, make sure you emphasize those in your administrative assistant resume.

Recruiters and hiring managers shouldn’t have to hunt for your education credentials.

Most HR professionals suggest starting a resume with work experience and then adding in the education section .

However, if you recently graduated, it’s acceptable to start your resume with the education section as it’s going to be more relevant than your experience.

Start the education section by listing your most relevant recent degree first. Include the name of the school, the school location, and the degree obtained in each listing. Start with your highest degree, then add all other degrees in reverse-chronological order. If you graduated from college, don’t add in your high school information.

• • My thesis was on how management issues contributed to the Fintech company Revolut’s culture and regulatory problems
• • Interned as an administrator at a local logistics company

Much like with any other job, what an administrative assistant position entails can vary greatly from company to company.

Different responsibilities, different skills, different expectations—no two admin jobs are exactly the same.

This is why it’s vital to tailor your resume for every single job you apply for by matching your skills to the administrative assistant job description .

Review the job description, comb through the company website, and then extract any of the keywords describing skills, qualities, or experiences which the employer has listed as required or preferred.

Build a skills section to make yourself seem like the absolute best fit for the position.

Present the skills you identified in order of their importance to the employer. Point to any positive results or recognition you received while applying that specific skill.

What about administrative assistant resume technical skills?

The job of an administrative assistant is rapidly turning into a role that requires multiple technical skills .

Online sales and marketing, website development and management, online customer service and other online tasks are becoming the norm.

Here are the technical skills to include in your administrative assistant resume.

• Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, SharePoint, Azure
• Accounting & CRM: QuickBooks, Sage 50 Pro Accounting, Oracle PeopleSoft CRM
• Operating Systems: Unix, Linux, Windows, Mac OS X, iOS, Android
• Office Equipment
• Ordering Office Supplies
• Order Processing
• Spreadsheets
• Time & Billing
• Transcription
• Typing from Dictation
• Videoconference Preparation

Focus specifically on technical skills prospective employer cares about most. Hiring managers vary in their priorities, so do your research.

Incorporating the right keywords will optimize your resume for Applicant Tracking Systems (ATS), which employers use to screen job applications.

Being comfortable with the more technical aspects of the administrative assistant role is essential. For example, companies may rely heavily on administrative assistants to format professional-looking presentations, manuals, and newsletters.

What about administrative assistant resume soft skills?

While a lot of career advice out there favors hard skills over soft skills, take that advice with a grain of salt when it comes to administrative assistant resumes.

Organizations increasingly rely on technology to complete tasks like scheduling or filing documents, so the emphasis for administrative assistants is rapidly shifting to acting as the “hidden glue,” the ones who know everything and manage multiple projects and responsibilities.

There are tons of different soft skills that are required or desirable to be a successful administrative assistant.

Soft skills can carry a lot of weight—as long as you have some specific examples to back them up. So, don’t miss out on highlighting them in your resume!

Here are soft skills to include in a winning admin assistant resume.":

• Time Management
• Organization
• Attention to Detail
• Communication
• Active Listening
• Customer Service
• Presenting and Public Speaking
• Project Management
• Client Relations
• Bookkeeping
• Office Management
• Training and Supervising
• Event Coordination
• Employee Relations

Every job asks for different soft skills, so always read the job description carefully and focus on the skills listed by the employer. If possible, back your claims with examples.

How to add skills from an administrative assistant job description

The most effective admin resumes are tailored to the job.

Let’s see exactly how that’s done, starting with a real administrative assistant job description from an international charity:

“The Administrative Assistant for TVAP works with the TVAP Coordinator to [[ coordinate and implement community outreach efforts ]], [[ expand client resources ]], and [[ assist with administrative tasks ]]. The position provides referral resources and support to [[ survivors of trafficking ]] and works with the TVAP Coordinator to [[ ensure ]] all program, agency, and grant [[ standards and requirements are met ]].”

Let’s see how those highlighted elements should be reflected in a resume applying for this position:

• [[ Coordinate and implement community outreach efforts ]] (Mention experience managing things, this could be anything from running a club to being a manager at a restaurant. Any community outreach experience would also obviously be helpful.)
• [[ expand client resources ]] (This requirement is a bit vague. One solution to that could be to email them for clarification about this element of the role, showing that you’re proactive.)
• [[ assist with administrative tasks ]] (While the examples above require you to show that you can manage yourself independently, this one requires you to show that you can work well alongside or under someone else. Try to include examples where you effectively worked on a team.)
• [[ survivors of trafficking ]] (As you’ll be working with this group, any experience writing about or working with similar groups would be great to mention.)
• [[ Ensure… standards and requirements are met ]] (Here you’re back to showing that you can work well independently)

As you can see, like most administrative assistant positions, this job requires you to show both that you can take direction and be independent. If your resume goes too far in either direction, that could get you taken out of consideration. So, be careful to balance them.

Certifications can be that stamp of quality that your administrative assistant resume is missing. They demonstrate your commitment to continued learning and professional development.

Certifications can also set you apart from the competition and keep you valuable and marketable in the event of a market downturn.

Top certifications to include on an admin assistant resume

• The Certified Professional Secretary
• Certified Administrative Professional
• Outlook 2016: Core Communication, Collaboration, and Email Skills
• Excel 2016: Core Data Analysis, Manipulation, and Presentation
• Certified Associate in Project Management
• Fundamental Payroll Certification
• Office Management Professional
• RAP Registered Administrative Professional
• Certified Administration and Office Management Professional
• Certified Office Administrator/Certified Business Administrator

Choose certifications from recognized industry leaders and those certifications that contain relevant keywords such as “administrative” or “management” in the title.

Be prepared to show how the certification helped or will help you achieve results in your administrative assistant role.

So many of the critical skills for an administrative assistant are subjective. Do you take directions well? Are you independently minded and self reliant? References can be a good way to demonstrate that you actually have the qualities an employer is looking for.

To make them more effective, try mentioning the skills a particular reference can vouch for. For example, “Alex Karlson was my manager at Fairfax Logistics and can vouch for my ability to take directions and work independently.”

Consider adding a ‘Testimonials’ section to your administrative assistant resume. Testimonials add credibility and validate your accomplishments, skills, and areas of expertise.

Choose relevant individuals (e.g. those you've worked with, worked for, or customers.) Look for someone whose opinion would carry some weight.

Extract the strongest quotes from performance appraisals, snippets from reference letters, and even informal emails complimenting your work performance. Always ask for permission from individuals in question before doing so.

How to include interests on an administrative assistant resume

“No one cares about your hobbies and interests,” said hundreds of career experts online.

However, hear us out.

Hobbies and interests might be the thing that will catch your prospective employers' attention and help you stand out in a sea of applicants. Of course, whether you include this section in your resume will depend a lot on where you’re applying to - a young hip startup or an accounting firm.

Research your prospective employer. Look at the job description, their website, their social media profiles. Would they find a unique hobbies and interests section on your resume valuable?

Choose which hobbies and interests you include carefully. For example, competing in chess could highlight your skills in strategy and problem-solving; volunteering at the local animal shelter could show commitment and dedication, and playing basketball could showcase teamwork skills.

• Format your resume for success by leaving enough white space in, using bullet points, and staying clear from fancy fonts.
• Keep your layout organized, with clear breaks between sections and easy-to-find information, and choose the right layout for you.
• Emphasizing both soft skills and hard skills, and make sure you match them to the job posting.
• Focus on the results and impact of your work in the past and how it saved money, increased efficiency, or otherwise improved the business.
• Fill the skills section with skills that are required or relevant to the position, adding examples where possible.

Administrative Assistant resume examples

Explore additional administrative assistant resume samples and guides and see what works for your level of experience or role.

• The role of a Construction Administrative Assistant emerged from the construction sector. Therefore, trends in construction tend to influence the role and duties of a Construction Administrative Assistant.
• Familiarity with construction-related practices and terminologies is crucial. Knowledge of building regulations, safety codes, protocol management are valuable assets in this role. Make sure to highlight such skills on your resume to successfully navigate the application process.
• Focus on administrative tasks that have impacted construction projects. Many Construction Administrative Assistants come from administrative backgrounds. Therefore, emphasizing your administrative skills and the positive impacts made on construction projects or organizations can help.
• Avoid merely listing administrative skills. Try to demonstrate how these skills contributed to successful project results or company achievements. For instance, 'improved project timeline by…' or 'increased team efficiency through…' Follow the format 'skill, action, results'.

Many Dental Administrative Assistant roles have roots in dental healthcare, which has influenced their requirements and responsibilities. To apply for a Dental Administrative Assistant role successfully, consider the following suggestions:

• Expertise with dental line practices is essential. Having knowledge of dental terms, patient record management, handling appointments are important in this position. Highlight these skills during the application process.
• Pay attention to the healthcare experience that affects the dental organization. Administrative skills, when applied in a dental environment, can bring forth noticeable improvements. Make sure to reflect this in your resume.
• Avoid just listing your skills. Show how those skills have been useful in achieving results in a dental setup, like 'enhanced patient satisfaction by...', 'improved administrative procedures which led to …'. Following the 'skill, action, results' format would be advantageous.

A strong Human Resources department is crucial to all businesses, which is why a role like HR Administrative Assistant is so important. Here are some tips for when you apply:

• Understanding of HR practices and policies is key. Ability to handle employee records, manage recruitment logistics and assist in HR activities is critical. Incorporate such skills in your resume to enhance its effectiveness.
• Emphasize the HR and administrative background that contributes to company culture. Most HR Administrative Assistants have a background in HR or Admin. Make this your strength by highlighting in your resume how you have made a positive impact on an HR department and to the company as a whole.
• Move beyond simply listing HR skills. Showcase how they have led to improvements within the HR function. For example: 'improved recruiting process by...', 'Enhanced employee engagement through...'. Remember that a 'skill, action, results' approach works well here.

The Medical Administrative Assistant role is a crucial part of any healthcare system. To boost your chances when applying, consider the following tips:

• Knowledge of medical administrative practices is required. Skills such as handling patient records, coordinating appointments, and managing billing can set you apart. Highlight such skills in your resume to enhance its effectiveness.
• Focus on the medical experience that affects a healthcare system. A substantial number of Medical Administrative Assistants come from healthcare backgrounds. Show this in your resume by emphasizing your medical experiences and achievements.
• Instead of merely enumerating your skills, illustrate how they contributed to improved healthcare practices and patient satisfaction, like 'streamlined patient intake process by...', 'improved patient appointment system by...'. Adhere to the 'skill, action, results' approach for positive outcomes.

The Executive Administrative Assistant role heavily counts on your organizational and communication skills.

It's crucial to emphasize your experience with various communication tools and administrative software, presenting how they boosted your efficiency.

Detail your project coordination experience and how it enhanced the executive's productivity. Use concrete numbers whenever possible to highlight the impact.

Demonstrate your problem-solving skills, showing how you successfully mitigated crises or proactively prevented issues from arising.

Showcase your time management skills, emphasizing their role in successfully managing the executive's complex schedule.

Indicate soft skills like adaptability and diplomacy, translating these into tangible results in the organization.

Looking to build your own Administrative Assistant resume?

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• 11 Best Administrative Skills...

11 Best Administrative Skills for Your Resume (With Examples)

11 min read · Updated on February 15, 2024

Discover the top administrative skills to make your resume stand out

Having strong administrative skills means you're able to plan events and projects, manage time, and keep things organized and running like a well-oiled machine. It also means you come to the table with the ability to communicate and engage with the customers, clients, and stakeholders of a company. 

Though administrative skills are necessary for jobs like Administrative Assistants, Receptionists, and Office Managers, they also add value to virtually any position across the various industries you might find yourself employed in. Since they're highly valued by employers, it benefits you to ensure you highlight sought-after administrative skills on your resume. 

In this post, we cover:

What administrative skills are

Why administrative skills on resumes are important

Some of the most in-demand administrative skills for resumes

How to highlight administrative skills on resumes

Where to include administrative skills on resumes

Administrative skills defined

Administrative skills are a series of qualities that, when combined, allow you to help manage a business or department or run an office. They include both hard skills, like knowing how to use a specific software application, and soft skills, like communication and problem solving. Examples of essential administrative tasks might include communicating with employees, filing, running reports, calendar management, and answering client questions. 

Why administrative skills are important to employers

People with strong administrative skills tend to be reliable self-starters with the ability to organize and manage time well. With a diverse skill set, they're valued by employers because they help organizations to maintain productivity and keep things running smoothly - they're a cornerstone of a company's success.  Any successful business will not only have administrative staff with strong administrative skills on their resume, but will also have other employees throughout the organization that apply these types of skills in their various jobs.

Administrative skills are also some of the most transferable skills between industries and job types. Administrative skills required for a role in the marketing sector would be applicable and transferable to the energy sector, for example. 

What are some of the most in-demand administrative skills for resumes?

When it comes to administrative skills on resumes, there are many that can make you stand out to hiring teams. Here are 11 of the top administrative skills to consider for your resume, and why they're important. 

1. Communication

Communication - both verbal and written - is a daily requirement for virtually any position. Those in administrative positions often need to communicate in different forms with a variety of people, both internal and external to the business, from employees and executives to clients and contractors. 

2. Microsoft 365

We're all familiar with certain Microsoft 365 applications, like Microsoft Word and Outlook. However, those with solid technical administrative skills on their resume tend to be knowledgeable in how to use all applications in the suite, including Excel, PowerPoint, and OneDrive. 

3. Organization

With the many plates employees often have spinning all at once, it's vital they hone in on the administrative skill of organization. In fact, it's one of the most important administrative skills to ensure things run smoothly within a team, department, or business. When you're organized, you tend to have good time management and planning skills as well, which are also sought-after administrative skills on resumes. 

4. Problem solving

We're constantly solving problems every day, including at work. A good problem solver identifies the problem, proposes solutions, chooses the best solution, and implements the it. Strong problem solvers support business continuity, innovation, and inspiration, making it a highly valuable administrative skill on resumes.  

5. Scheduling

Though essentially all employees have to maintain their schedules, administrative positions, in particular, often have the daunting task of keeping up with several schedules at once. In addition to calendar management, Administrators often have to coordinate and schedule meetings, travel arrangements, and events for the teams or individuals they support, making scheduling a vital technical skill to have.  

6. Flexibility

Change is the only constant, as they say, which requires flexibility. Employees need to be flexible to successfully adapt to changing priorities, demands, and requests. Without flexibility, work can be more stressful and productivity can take a hit.  

7. Working well under stress

Tight deadlines, quick turnaround times, multiple requests, several projects all at once, and day-to-day tasks can feel like a lot for any employee. Being able to work well under stress is necessary to stay on top of things without becoming overwhelmed, which can slow things down. When you work well under stress, you also tend to be good at multitasking, another valuable administrative skill. 

8. Customer service

For positions that are customer and client facing, strong interpersonal and customer service skills are necessary administrative skills. This is especially true for service and support-oriented positions. 

9. Teamwork

Though administrative professionals tend to be on point to keep things operating as needed, they do so as part of a team. The same goes for individual contributors who, while being responsible for their own tasks and activities, contribute to the department and generally work as part of a team to accomplish department and organizational goals and objectives. 

10. Detail orientation

When you're managing calendars, sharing business information, planning events, or drafting presentations, you must pay attention to the details to ensure accuracy and efficiency. Mistakes in these areas can be costly - if not in terms of dollars, in terms of added stress and lost time. As such, employers want to know they can trust you to adequately cross all the t's and dot all the i's when they hire you to do a job, making attention to detail an in-demand administrative skill.    

11. Event coordination

Administrative professionals, in particular, are often responsible for planning events of varying sizes. Coordinating company events, holiday parties, staff meetings, and more can all fall under the administrative umbrella. What's great about highlighting event coordination skills is that you're showing several other administrative skills at the same time, including organization, communication, multitasking, collaboration, and problem-solving.

Additional administrative skills for resumes 

The above list is just a launching point to help you get started with your own list of administrative skills to include on your resume. Below are some additional hard and soft skills often found on administrative resumes to provide even more inspiration.

Administrative hard skills for resumes

Office equipment use

Database management

Videoconferencing

Expense reporting

Google Docs

File management

Administrative soft skills for resumes

Decision-making

Interpersonal skills

Prioritization

Active listening

Critical thinking

Open-mindedness

How to highlight administrative skills on your resume

Make a list of your administrative-related skills and accomplishments. Using this post as inspiration, sit down and thoughtfully list all of the administrative skills you possess. From there, make a list of all of the administrative duties and responsibilities you've held, as well as any work accomplishments related to administrative skills you've applied or positions you've held. 

Refer to the job description. Review the job description you're interested in and highlight any administrative skills and experience required. Then, compare that to the list you created based on your work history. Be sure your resume includes the administrative skills and experience you have that align with the job description. This is a great way to incorporate keywords into your resume to pass an employer's applicant tracking system , or ATS, and grab the attention of hiring managers.

Showcase soft and hard (technical) skills throughout your resume. For maximum benefit, highlight both hard and soft administrative skills throughout your resume. Hard skills are measurable and learned skills, whereas soft skills are intangible and difficult to measure, though vital for job success. We discuss where and how to include hard and soft skills in the next section. 

Highlight soft skills through on-the-job accomplishments and achievements. Unlike with technical skills, you don't want to merely list soft skills on your resume. Instead, you want to show off your soft skills through the achievements you choose to highlight. For example, consider the following:

Oversaw and coordinated a 5-hour corporate event for 1,000 employees, showcasing the executive team and highlighting employee achievements and milestones for 2023

This achievement highlights organization, time management, attention to detail, critical thinking, and creativity administrative soft skills, to name a few. 

Where to highlight administrative skills on your resume

Now that you know how to come up with administrative skills to include on a resume, where can you incorporate them? Any of the following are excellent options:

Resume Summary

Skills or core competencies section.

Experience section

Certifications section

Additional sections.

Your resume summary , that sits just below your contact information, is where you can pack a punch to entice resume readers to keep reading. Here are a couple of examples of how to include administrative skills in your resume summary:

Administrative professional example

Administrator with over 5 years of experience working with C-suite executives to navigate organizational challenges and provide solutions to maintain business continuity and operations. Managed up to 15 calendars at one time using effective scheduling, time management, and organizational skills. 

What are some of the administrative skills this summary speaks to? How about:

Communication

Organization

Problem solving

Time management

Stress management

Multitasking

Non-administrative individual contributor example

Focused engineering professional with 10 years of experience in the oil & gas sector. Leverages solid problem-solving skills to address concerns in high-stakes environments, with the flexibility required to adjust priorities and maintain productivity. Organized and led a $2M pipeline construction project to upgrade pipeline requirements, meeting current industry standards. 

Some of the administrative skills that this summary highlights include:

Prioritizing

Flexibility

Attention to detail

It can be beneficial to include a Core Competencies section just below your resume summary to showcase your technical skills, as well pertinent soft skills. For example:

Core Competencies

Customer Service | Microsoft 365 | Quickbooks | Research | Scheduling   |   Enterprise Resource Planning (ERP) | Oracle Applicant Tracking System | Certified Administrative Professional (CAP) | Event Coordination

Alternatively, the hard skills listed could all also go under a Technical Skills section near the end of your resume:

Technical Skills

Enterprise Resource Planning (ERP)   |   Microsoft 365   |   Quickbooks   |   Research   |   ATS Proficiency   |   Event Coordination   |   Scheduling

Avoid being repetitive and listing the same skills in both a Core Competencies and Skills section - only choose one of the two if you don't have different skills to include in each list.

Work Experience section

Another section to highlight your stellar administrative skills is in the Work Experience section. Here's an example that showcases focus, stress management, communication, filing, organization, switchboard management, time management, and more, all in just three bullet points!

Receptionist

ABC Company, Houston, TX

July 2021 - Present

Managed switchboard for three office buildings housing over 750 employees

Answered client questions regarding products and services, handling a high call volume of 40 to 50 calls per day

Spearheaded development of a new filing system for improved organization of client cases related to issues and concerns

If you hold any administrative-related certifications, you can choose to include them in a Certifications section on your resume. Relevant certifications not only showcase acquired administrative skills and knowledge, but also indicate your dedication to professional development. 

Examples of in-demand administrative certifications are:

Microsoft 365

Certified Administrative Professional (CAP)

Administrative Assistant Certification (CAA)

Microsoft Office Specialist Certification (MOS)

Certified Associate in Project Management (CAPM)

Professional Administrative Certification of Excellence (PACE)

Finally, some might choose to highlight administrative skills on their resume by including additional sections, such as:

Volunteer Work

Hobbies & Interests

Extracurricular Activities

Special Projects

Including additional sections on a resume can benefit those who have gaps in administrative work experience, skills, or education.

Top tip: why not check out our Office Administrative Assistant resume example ?

Administrative skills = valuable assets for any resume

Whether you're applying for an administrative position or any other type of position, administrative skills on resumes add value and tend to stand out to hiring managers. Now, you're equipped with some of the most in-demand administrative skills to include on your resume, as well as advice on how and where to incorporate them. With these tips, you'll be landing those interviews in no time! 

Are you representing administrative skills on your resume appropriately? Why not submit it for a free resume review to find out?

Recommended reading:

How to Use a Reverse Chronological Resume Format

How to Check if My Resume is ATS-Friendly for Free

How to Show Promotions on a Resume (with Examples)

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

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Front Desk Receptionist Resume Examples and Templates for 2024

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• Resume Text Examples

How To Write a Front Desk Receptionist Resume

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• Senior-Level

Front Desk Receptionist Text-Only Resume Templates and Examples

Emma Smith (123) 456-7890 | [email protected] | 2500 Lakewood Avenue, Chicago, IL 01234

Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.

• Strong organizational and time management skills
• Able to prioritize when faced with multiple demands
• Knowledge of MS Word, Outlook, Excel and PowerPoint
• Familiar with multi-line phone systems
• Fast and accurate typist at 90 WPM

High School Diploma Prospect High School, Chicago, IL, September 2015 – June 2019

Professional Experience

Front Desk Receptionist, Maya Consulting Services, Chicago, IL September 2019 – Present

• Greets clients with courtesy and announces their arrival to the necessary departments
• Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
• Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
• Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
• Coordinates with the office manager to ensure office supplies are well stocked

Summer Office Assistant, Family Dental Associates, Chicago, IL June 2019 – September 2019

• Provided office support to the administrative staff by making copies, filing records and preparing patient charts for the day
• Answered phones when needed
• Assisted with data entry of patient information for accurate record-keeping

Certifications

• Microsoft Office Specialist in Word and Outlook

Jack X. Spear (930) 234-9876 | [email protected] | 3517 Moker Street, Apt 8D, Terre Haute, IN 47800

Motivated Receptionist with 8+ years of experience working in private medical offices. Personable and adept at helping clients and staff navigate sensitive situations. Expertly apply Microsoft Office programs to streamline daily office functions.

Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN | April 2014 to Present

• Scheduled meetings and managed office and travel calendars for 5 dermatologists
• Fielded and facilitated patient-staff communications
• Liaised between the center and insurance carriers
• Introduced database that helped medical staff improve efficiency by 10%

Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN | September 2012 to March 2014

• Managed and maintained schedule for all 6 physical and occupational therapists
• Helped clients book and change their next appointments in-house and with medical partner facilities
• Opened office early to greet clients
• Created a database that streamlined reordering of office supplies

Graduate, Terre Haute High School, Terre Haute, IN | 2012 

• Client Service & Communications
• Filing & Records Management
• Social Media Scheduling & Posting
• Typing 90-110 WPM
• VoIP Phone Systems
• Certified General Receptionist
• Microsoft Office Specialist: Word and Excel 2016 Expert

Belinda Taylor (987) 654-3210 | [email protected] | 123 Main Street, Boulder, CO 12345

Friendly and reliable Front Desk Receptionist with 10+ years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: Fluent in English, Spanish, and French.

Front Desk Receptionist, Milton Head Hotel, Boulder, CO | September 2016 to Present

• Greet and welcome all visitors to the hotel
• Provide guests with important information about their room and all hotel amenities
• Answer guests’ questions about hotel services and local attractions
• Inform maintenance team of any issues found by guests
• Liaise with housekeeping staff to ensure rooms are ready for new guests
• Process guest payments
• Won “Employee of the Year” in 2018 and 2020

Front Desk Receptionist, Mountain Ski Villas, Boulder, CO | July 2010 to September 2016

• Ensured hotel compliance with all state and federal safety policies
• Confirmed reservations for conference bookings, and reserved activities for event attendees
• Greeted and informed guests about hotel amenities and local attractions
• Launched a new online booking system that increased reservations by 22%

Associate Degree in Hospitality Management, Central Colorado Community College, Boulder, CO | 2010 

• Computer Reservation System
• Cross-Team Collaboration
• Customer Service & Relations
• Task Prioritization

Your front desk receptionist resume should show you can deliver exceptional customer service and create a welcoming environment for visitors. Employers want to know you can care for their customers while managing daily administrative tasks. This guide will walk you through the resume-writing process and teach you how to highlight key aspects of your experience as a receptionist.

1. Summarize your front desk receptionist qualifications in a dynamic profile

To create a compelling resume profile, introduce yourself and give hiring managers three to five reasons you’re a perfect fit for the role. This is your chance to draw the reader in and present yourself as an administrative professional committed to excellence. Start by listing your job title and years of experience. Then, describe a few of your key qualifications.

For instance, if you’re bilingual, show how you can contribute to a welcoming and inclusive environment at the front desk. Emphasize your ability to communicate fluently and cater to diverse clientele. Or if you’re tech-savvy, highlight your skill in managing digital systems, ensuring efficient call handling, and leveraging software to enhance office operations.

Senior-Level Profile Example:

Friendly and reliable front desk receptionist with over 10 years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: fluent in English, Spanish, and French.

Entry-Level Profile Example:

Courteous front desk receptionist with nearly two years of experience. Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word and Outlook.

2. Showcase your front desk receptionist experience

A results-driven professional experience section is the best way to show your skills in action. Instead of listing your daily duties, create bullet points demonstrating your accomplishments. This strategy demonstrates the unique strengths and contributions you can bring to your next employer. Using numbers like percentages and monetary figures will help you quantify your impact.

As a front desk receptionist, you’ll likely encounter situations requiring diplomacy and mediation.

Underscore your ability to handle disputes tactfully and professionally, ensuring a positive atmosphere for visitors and colleagues.

Senior-Level Professional Experience Example:

• Confirmed reservations for conference bookings and reserved activities for event attendees

Entry-Level Professional Experience Example:

Front Desk Receptionist, Maya Consulting Services, Chicago, IL | September 2019 to present

• Courteously greet clients and announce their arrival to the necessary departments
• Handle incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required
• Provide administrative support to the executive staff when needed, such as data entry, preparing correspondence, and record-keeping
• Keep the lobby neat and organized to ensure clients are comfortable and feel welcomed
• Coordinate with the office manager to ensure office supplies are well-stocked

3. List any education and certifications relevant to front desk receptionists

While hiring managers are usually most concerned with your skills and work experience, don’t undersell your formal training. Start by highlighting your education. This section can be brief but should give a clear snapshot of your academic qualifications, listing any degrees or diplomas.

Then, add any certifications that directly relate to the role of a front desk receptionist. For example, a Microsoft Office specialty could help show your knowledge of programs used daily. First Aid, customer service training, or office management certifications could also be useful.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate Degree in Hospitality Management
• Central Colorado Community College, Boulder, CO | 2010
• [Certification Name], [Awarding Organization] | [Completion Year – optional]

4. List key skills and proficiencies for front desk receptionists

In today’s digital age, most large organizations use applicant tracking systems (ATS) to streamline hiring. These systems scan each resume for relevant keywords and skills. To ensure you pass the ATS screening, incorporate keywords directly from the job posting throughout your resume to demonstrate you have what the employer is looking for. Review the list below to get familiar with terms and phrases you may consider as you write your front desk receptionist resume:

How To Pick the Best Front Desk Receptionist Resume Template

A good template will provide a clean, organized structure for your resume. Opt for one that allows your skills and experience to shine without distractions. Prioritize readability by selecting fonts and color schemes that make scanning your resume easy. Remember, hiring managers are primarily interested in your career background and how well you fit the role, not how stylish your template is.

Mina Stallworth - Professional & Administrative Recruiter at Express Employment Professionals, LinkedIn

Meet our Expert: Mina is a professional and administrative recruiter with over nine years of experience in the complex world of talent acquisition, where she guides both professionals from all walks of life seeking their path in the workforce and organizations striving to assemble exceptional teams.

1. What are the most in-demand skills for front desk receptionists that should be featured on a candidate’s resume? -

• Friendly and welcoming demeanor 
• Ability to handle high-volume traffic (calls, walk-ins, etc…) with ease, poise, and confidence
• Strong administrative and project management skills supporting multiple departments with various needs

2. What work experience and other accomplishments are hiring managers looking for in a front desk receptionist? -

Receptionists are the first impression and a core representation of the organization so hiring managers are more apt to give opportunities to candidates with a service-related or hospitality-based background that understands the importance of customer service. Hiring managers are looking for candidates who are approachable, friendly, and have a warm demeanor.

3. What else, in addition to a resume, should a front desk receptionist candidate be prepared to provide hiring managers? -

For most candidates, this is ultimately a stepping stone into an office setting, so preparing for behavioral and situational examples of working and interacting with customers, working under pressure, using good judgment calls, troubleshooting, and bringing customers satisfactory solutions are critical skills.

4. What advice would you give a front desk receptionist candidate about their job search? -

During the interview, make sure you are exuding confidence, being engaging, and showing interest by making strong eye contact, smiling, using active listening, and providing articulate and well throughout responses. This essentially is a reflection of how you will treat their customers (internal and external).

Frequently Asked Questions: Front Desk Receptionist Resume Examples and Advice

What are common action verbs for front desk receptionist resumes -.

Action verbs help make your resume more engaging and show you're proactive, capable, and can handle the role’s duties. But it can be hard to find the right words to describe your work. Consider using some of the action verbs below in your resume’s professional experience section:

How do you align your resume with a front desk receptionist job posting? -

Employment for receptionists, including front desk receptionists, is expected to show little to no change from 2021 to 2031. However, about 142,000 positions will open up each year as people leave the field to transfer or retire. The highest demand for receptionists will be seen in health care industries, especially for physicians, dentists, and other medical practitioners.

No matter your industry, competition for receptionist jobs will likely remain strong. The best way to get noticed by hiring managers is with a customized resume.

For instance, imagine you’re applying for a job at a law firm. Your resume should showcase any legal experience you have. Use your profile and skills sections to show you can manage legal documentation, direct client inquiries, and maintain an organized office environment.

What is the best front desk receptionist resume format? -

Most front desk receptionists should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section. The resume examples on this page all use a combination format.

A combination resume offers the best of both worlds by fusing these two features. The experience section lets you overview your recent work history – essential information for most employers. At the same time, the profile section lets you showcase your career highlights at the top, regardless if they’re from that work history or another part of your background. The resulting resume is straightforward yet strategic. It gives hiring managers the clearest possible view of your experience and relevant strengths, so they can decide to call you for an interview.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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5 Expert Tips to Write Your Customer Service Representative Resume [+Templates and Examples!]

Published: July 18, 2024

Does the thought of having to write or update your customer service representative resume make you want to pull your hair out?

Before you do that, I’m here to help! Writing an effective resume isn’t as challenging as it sounds. In my own experience, using a resume template helped me craft a winning resume. Now, when I want to apply for a new position, I just update my resume template and send it to the hiring manager.

Easy as pie.

Let’s go over what should be included in a customer service representative resume, plus learn a few tips and tricks to ensure your resume stands out from the rest.

Table of Contents

What should be included in a customer service rep resume?

Customer service representative resume examples, customer service rep resume templates, 5 tips for writing a customer service rep resume, use a template to craft your resume with ease.

In the past, customer service was my jam. I loved working the service desk because each day brought new challenges, allowing me to flex and develop my customer service skills. If you’re a customer service representative, you know how technical and specialized your job can be.

And, you need a resume that speaks directly to your skills and training. Not any resume will do, though. A generic resume leaves out critical information that signals to the hiring manager that you are the right fit for the role and what unique value you can bring to the role.

Let’s look at the elements of a customer service representative resume, so you can understand how to best highlight your skills for your own resume.

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1. Professional Summary

There’s debate on if a summary is a necessary element of your resume. In my opinion, if you’re applying for a role within customer service, you need a quick summary. Customer service duties vary from one position to the next, so summarizing your skills and work experience can be a great way to showcase your expertise.

2. Contact Information

Theoretically, when a hiring manager reviews your application, they most likely have all your materials in hand, including your application, resume, and cover letter. But this doesn’t mean you should skip adding your contact information to your resume.

Think of your resume as your calling card. Adding your contact information to your resume makes it easier for the hiring manager and eliminates potential frustration from the need to search for your info.

I cannot stress this enough: make sure your contact information is easy to find.

3. Professional Experience

The professional experience section of your resume is your place to explain your past work history. Be careful not to over explain your work history, though, as space is limited on your resume.

4. Education and Training

Depending on the role within customer service, the position might require an advanced degree or technical training. Be sure to include this information on your resume. You can also mention any relevant achievements in this section, like awards or certifications you may have received.

5. Key Skills

Recruiters only spend about six to eight seconds looking at your resume. That’s not a lot of time, so it’s safe to say most recruiters skim resumes without initially looking at them too closely.

One section of your customer service representative resume should highlight your skills that are relevant to the job description. Matching your skills to the job description helps recruiters quickly understand your qualifications. Plus, with the increasing use of AI for applicant screening, matching your skills to the job description is a must.

Let’s take a look at some customer service resume examples to get a better idea of how to format your resume.

Reddit is the place to go when you need a real-life example of, well , anything, including customer service representative resume examples. Reviewing examples can help you understand what to include in your resume and what not to include.

Let’s take a peek at three customer service representative resume examples that I found on Reddit.

Customer Service Representative Resume: the Recent Grad

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Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Administrative Assistant Senior

How to apply.

Note: Please upload cover letter and resume as a single document when applying for this position. 

More information is available about the College of Business at   https://umdearborn.edu/cob

The College of Business (COB) invites applications for the position of Administrative Assistant Senior.  

This position will be reporting directly to the Senior Finance Administrator of the College.  

This position has general responsibility for the administrative management of multiple academic departments and working closely with the Administrative Specialist and the department Chairs with faculty hiring, expenditures, academic services, facilities, equipment, communications, and general administration as noted below:  

Fiscal Responsibilities:  

• Review department expenditures and budget charges; 
• reconcile, track, and report on expenditures for department and faculty accounts, including expense reports and authorizations;  
• Assist the department chairs in monitoring the annual budget plan; 
• Review and reconcile P-Card statements; 
• Assist faculty with expense reporting issues.  

Human Resource Responsibilities:  

• Interview, maintain, hire, and supervise part-time student assistants to aid in operations; 
• Prepare and process faculty, temporary, and staff appointments and prepare faculty contracts; 
• Maintain required records for faculty, including union-represented faculty; 
• Provide administrative support for faculty searches, including processing applications, maintaining files, and coordinating travel and hosting.  

Academic Responsibilities: 

• Assist in all aspects of record keeping and processing for collegiate accreditation, including data collection and maintenance of faculty qualifications, and manage reports on teaching evaluation data; 
• Assist the department chairs in course scheduling and record-keeping related to faculty teaching loads; 
• Assist the department chairs with correspondence, coordination of reviews for faculty including assuring compliance with timelines for those reviews; 
• Coordinate orders for instructional materials; 
• Provide support to departmental faculty and others in the College of Business.  

Other Duties:  

• Represent the academic departments in routine administrative functions and act as the face of the departments for initial contacts with external stakeholders; 
• Assist students with departmental matters; 
• Coordinate special programs; Initiate maintenance requests; 
• Monitor departmental supplies and order as necessary.   

The University of Michigan-Dearborn (UM-Dearborn) is one of the three campuses of the University of Michigan. UM-Dearborn, a comprehensive university offering high quality undergraduate, graduate, professional and continuing education to residents of southeastern Michigan, and attracts approximately 9000 students. Faculty and students have the opportunity to collaborate across all three campuses in research and scholarly activity. UM-Dearborn is located ten miles west of Detroit and thirty-five miles east of Ann Arbor. The campus is strategically located on 200 suburban acres of the original Henry Ford Estate in the Greater Detroit Metropolitan region. 

Required Qualifications*

• High school diploma
• Minimum of 4 years of progressively responsible administrative experience. 
• Proven interpersonal skills, self-starter, and a positive attitude.
• Ability to work effectively in teams and with limited supervision. 
• Strong written and oral communications skills.
• Demonstrated excellent attention to detail
• Proficient in Microsoft Office software packages, including Word, Excel, and PowerPoint.  

Desired Qualifications*

• 5 years progressively responsible administrative experience.
• Experience working within an academic environment preferred.
• Experience with Concur, Banner, and other UM Human Resources & Financial software systems.
• Supervisory experience (student workers).
• Bachelor's degree.

Work Schedule

The work schedule is a hybrid of 3 days in office/2 remote during regular business hours; occasional evening and/or weekend work may be required for special events.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Who is the director of the Secret Service? Kimberly Cheatle has led agency since 2022

A House Republican leader is planning for an oversight hearing with the U.S. Secret Service after President Donald Trump was shot in the ear at a campaign rally in Pennsylvania on Saturday evening.

Sunday morning the FBI identified Thomas Matthew Crooks as the gunman who opened fire at Trump's rally . The Secret Service reported that the shooter and one rally attendee are dead. Two spectators are critically injured following the shooting.

House Committee on Oversight and Accountability Chairman James Comer, R-Kentucky, made the request for a briefing with the Secret Service and said he would call Kimberly Cheatle, the agency's director, to testify at a hearing.

"My prayers are with President Trump and the victims of the assassination attempt at today’s rally in Pennsylvania. I thank the brave Secret Service members who put their lives at risk to protect President Trump and for the American patriots in the audience who helped innocent victims," Comer said in a news release Saturday. "Political violence in all forms is unamerican and unacceptable. There are many questions and Americans demand answers. I have already contacted the Secret Service for a briefing and am also calling on Secret Service Director Kimberly Cheatle to appear for a hearing. The Oversight Committee will send a formal invitation soon.”

So who is Kimberly Cheatle?

Who is in charge of the Secret Service?

Kimberly Cheatle was sworn in as the 27th director of the U.S. Secret Service in September 2022. She was selected by President Joe Biden in August 2022.

Cheatle has served more than 25 years with distinction for the United States Secret Service across a number of leadership roles. She worked on the Vice Presidential Protective Division, and in 2021, Biden awarded Cheatle with a Presidential Rank Award.

What does the director of the Secret Service do?

In Cheatle's role as director of the U.S. Secret Service, she is in charge of executing protection and investigations for the agency.

The workforce is composed of multiple divisions within the Secret Service including Special Agents, Uniformed Division Officers, Technical Law Enforcement Officers and Administrative, Professional and Technical personnel, according to the Secret Service's website .

What did Kimberly Cheatle do before the Secret Service?

Prior to becoming the Secret Service director, Cheatle worked for PepsiCo as the senior director in Global Security, according to her biography with the Secret Service . There, Cheatle oversaw and directed security protocols for the company's facilities in North America.

Cheatle was the agency's assistant director of the Office of Protective Details, prior to joining PepsiCo. She also served as the Special Agent in Charge of the Secret Service's Atlanta Field Office. In that position, she provided oversight for all missions related to investigation, protective intelligence and protective visits in the state of Georgia.

When will the director of the Secret Service testify?

🚨BREAKING🚨 @RepJamesComer has invited U.S. Secret Service Director Kimberly Cheatle to testify at a hearing on Monday, July 22. Americans demand answers about the assassination attempt of President Trump. pic.twitter.com/zKia2oIxCf — Oversight Committee (@GOPoversight) July 14, 2024

The hearing is expected to take place July 22, 2024, according to a letter from the Committee on Oversight and Accountability.

When was the Secret Service created?

Established in 1865, the U.S. Secret Service is one of the country's oldest federal law enforcement agencies. The U.S. Secret Service Uniformed Division protects the White House Complex and Naval Observatory, according to the Secret Service's website .

One of the newest expansions of the Secret Service's protective missions includes the issuance of Presidential Decision Directives. This established the agency as the lead for coordinating the development and implementation of security plans for National Special Security Events. This covers presidential inaugurations, State of the Union Addresses and other events of national significance.

Kate Kealey is a general assignment reporter for the Des Moines Register. Reach her at  [email protected]  or follow her on Twitter at @ Kkealey17 .

• USAToday Sports

FAMU head softball coach Camise Patterson departs for fellow SWAC program Alabama State

Camise patterson was a longtime assistant for florida a&m softball before landing the rattlers’ head coaching job in 2023. patterson is leaving famu to coach fellow swac program alabama state..

Florida A&M is in search of a new head softball coach.

After two seasons leading the Rattlers, Camise Patterson resigned to become the Alabama State Hornets’ head softball coach.

Like FAMU, Alabama State also competes in the Southwestern Athletic Conference.

Patterson replaces Todd Bradley , who stepped down as the Hornets’ head coach after five years. Alabama State finished 28-29 with a 15-9 SWAC record in 2024.

“I am deeply honored and grateful to be the next Head Softball Coach at Alabama State University,” Patterson said in a statement released by Alabama State. 

“Being able to continue coaching the sport I love is a true blessing from God. I want to extend my sincere thanks to Dr. Cable and the search committee for their confidence in my abilities and this incredible opportunity. I’m excited to build on the program’s past success and look forward to being part of the SWARM!”

Camise Patterson named head softball coach Read more ➡️ https://t.co/jxgIRJkt8c #SWARMAS1 pic.twitter.com/rt0HxyNzdE — Bama State Athletics (@BamaStateSports) July 19, 2024

The reigning SWAC Co-Coach of the Year’s resignation comes four months after coaching the Rattlers to their first SWAC East divisional title and SWAC Championship appearance.

Patterson’s Rattlers fell to Jackson State in the SWAC’s Championship round.

After playing NCAA Division I college softball at Campbell University, Patterson began her coaching career as a volunteer on FAMU and Mid-Eastern Athletic Conference Hall of Famer’s Veronica Wiggins’ staff.

Patterson assisted the Rattlers to back-to-back MEAC championships in 2016 and 2017 before briefly leaving FAMU in 2020.

Patterson returned to FAMU as an assistant during the 2021-2022 season and was named the Rattlers’ head coach in January 2023 .

As FAMU’s head coach, Patterson has a 46-44 overall record with a 32-16 mark in the SWAC.

During Patterson’s tenure, the Rattlers had nine players earn All-SWAC honors and FAMU pitcher Zoryana Hughes was named the 2024 SWAC Pitcher of the Year. 

Six of Patterson’s players have also received invitations to the Minority Prospects HBCU All-Star Game .

During the 2024-2025 softball season, FAMU and Alabama State will play two regular season series against each other as SWAC East opponents.

Gerald Thomas, III covers Florida A&M University Athletics for the Tallahassee Democrat. Contact him via email at  [email protected]  or on the app formerly known as Twitter  @3peatgee .

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