phd topics in quality management

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Quality Management

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Detailed Thesis

You will be required to complete 1 detailed thesis on your selected topic. Unlike the other doctorate degree (PhD), your PhD thesis will focus on highly specialized scholarly research topic and on the development of new theory & research rather than the application of theory.

Short Thesis

You will be required to submit 5 short theses on topics related to your final thesis topic.

Econometrics

Preparing A Thesis

Qualitative And Quantitative Research

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Doctorate in Total Quality Management

The Doctorate  of  Total Quality Management program will provide you with a thorough grounding in the theory and application of the various quality management concepts that form the basis of QM to help you design, implement, and manage quality systems within your organization.

The focus is primarily on understanding Total Quality Management (TQM), quality frameworks and methodologies, quality standards, and quality awards,

A key component of the Quality Management program is the practical development of key skills in a real-world environment. This includes interaction with the industry through guest lectures, site visits, and a business-focused management project that will help you to critically analyze challenging scenarios relevant to your area of professional practice.

• Process and organizational Behaviour
• Marketing Management
• Operations and Supply Chain Management
• Statistics for Quality Management
• Management of Service Quality
• Advanced Quality Tools
• Business Excellence and Quality Management Systems

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Doctorate Degree in Quality Management

CMSU's Business and Management School offers a Doctorate Degree with specialization in Quality Management , which surpasses the similar traditional programs offered by world class universities across the globe in terms of ease & flexibility, affordability, quickness and quality of education. The program is accredited by International Accreditation Organization (IAO), a world-renowned accreditation agency, ensuring global acceptance among employers.

About School of Business and Management

Central Michigan State University's School of Business and Management is committed to infusing students with a unique business and management perspective that increases their relevance in today's challenging world. The school provides a well-designed and rewarding degree, diploma and certificate program in 17 different majors.

In recent years, the business field has moved beyond the traditional fields of marketing and finance. Today, it includes career prospects in fields like logistics, retail, entrepreneurship and quality management. With growing opportunities, it is not sufficient to only let students know about these fields; rather, these fields CMSU be taught and explained in a way that can broaden a student's scope of knowledge and opens to him newer avenues to enter. Given the growing demand of business and management in today's rapidly-changing work environment, Central Michigan State University's School of Business and Management offers a broad and diverse range of courses and programs that help students to deepen their understanding about this highly sought-after field.

CMSU School of Business and Management is an excellent choice for students who may perhaps not be able to attend an on-site business school or university. Additionally, all of our degree, diploma and certificate programs are accredited by International Accreditation Organization (IAO), a world-renowned accreditation agency, ensuring global acceptance among employers.

About Quality Management Major

Course offered.

You can choose following courses for your Doctorate Degree . Each course offers unique learning experience for you. Each course is prepared by highly qualified faculty from around the globe. Course content is updated so to equip the students with most relevant knowledge in the field.

“I chose CMSU because it is a well-established university and has an excellent reputation. It was the only university that provided industry preferred programs online. The School of Business and Management prepared me well for the challenge of a highly competitive business environment. I picked the right university and degree for me, definitely.”

Adam Blake Chicago, USA Class of 2009

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Through intellectual rigor and experiential learning, this full-time, two-year MBA program develops leaders who make a difference in the world.

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Earn your MBA and SM in engineering with this transformative two-year program.

Combine an international MBA with a deep dive into management science. A special opportunity for partner and affiliate schools only.

A doctoral program that produces outstanding scholars who are leading in their fields of research.

Bring a business perspective to your technical and quantitative expertise with a bachelor’s degree in management, business analytics, or finance.

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PhD Program

Program overview.

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Rigorous, discipline-based research is the hallmark of the MIT Sloan PhD Program. The program is committed to educating scholars who will lead in their fields of research—those with outstanding intellectual skills who will carry forward productive research on the complex organizational, financial, and technological issues that characterize an increasingly competitive and challenging business world.

Start here.

Learn more about the program, how to apply, and find answers to common questions.

Admissions Events

Check out our event schedule, and learn when you can chat with us in person or online.

Start Your Application

Visit this section to find important admissions deadlines, along with a link to our application.

Click here for answers to many of the most frequently asked questions.

PhD studies at MIT Sloan are intense and individual in nature, demanding a great deal of time, initiative, and discipline from every candidate. But the rewards of such rigor are tremendous:  MIT Sloan PhD graduates go on to teach and conduct research at the world's most prestigious universities.

PhD Program curriculum at MIT Sloan is organized under the following three academic areas: Behavior & Policy Sciences; Economics, Finance & Accounting; and Management Science. Our nine research groups correspond with one of the academic areas, as noted below.

MIT Sloan PhD Research Groups

Behavioral & policy sciences.

Economic Sociology

Institute for Work & Employment Research

Organization Studies

Technological Innovation, Entrepreneurship & Strategic Management

Economics, Finance & Accounting

Accounting  

Management Science

Information Technology

System Dynamics  

Those interested in a PhD in Operations Research should visit the Operations Research Center .  

PhD Program Structure

Additional information including coursework and thesis requirements.

MIT Sloan Predoctoral Opportunities

MIT Sloan is eager to provide a diverse group of talented students with early-career exposure to research techniques as well as support in considering research career paths.

Rising Scholars Conference

The fourth annual Rising Scholars Conference on October 25 and 26 gathers diverse PhD students from across the country to present their research.

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The goal of the MIT Sloan PhD Program's admissions process is to select a small number of people who are most likely to successfully complete our rigorous and demanding program and then thrive in academic research careers. The admission selection process is highly competitive; we aim for a class size of nineteen students, admitted from a pool of hundreds of applicants.

What We Seek

• Outstanding intellectual ability
• Excellent academic records
• Previous work in disciplines related to the intended area of concentration
• Strong commitment to a career in research

MIT Sloan PhD Program Admissions Requirements Common Questions

Dates and Deadlines

Admissions for 2024 is closed. The next opportunity to apply will be for 2025 admission. The 2025 application will open in September 2024. 

More information on program requirements and application components

Students in good academic standing in our program receive a funding package that includes tuition, medical insurance, and a fellowship stipend and/or TA/RA salary. We also provide a new laptop computer and a conference travel/research budget.

Funding Information

Throughout the year, we organize events that give you a chance to learn more about the program and determine if a PhD in Management is right for you.

PhD Program Events

May phd program overview.

During this webinar, you will hear from the PhD Program team and have the chance to ask questions about the application and admissions process.

June PhD Program Overview

July phd program overview, august phd program overview.

Complete PhD Admissions Event Calendar

Unlike formulaic approaches to training scholars, the PhD Program at MIT Sloan allows students to choose their own adventure and develop a unique scholarly identity. This can be daunting, but students are given a wide range of support along the way - most notably having access to world class faculty and coursework both at MIT and in the broader academic community around Boston.

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Profiles of our current students

MIT Sloan produces top-notch PhDs in management. Immersed in MIT Sloan's distinctive culture, upcoming graduates are poised to innovate in management research and education.

Academic Job Market

Doctoral candidates on the current academic market

Academic Placements

Graduates of the MIT Sloan PhD Program are researching and teaching at top schools around the world.

view recent placements 

MIT Sloan Experience

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The PhD Program is integral to the research of MIT Sloan's world-class faculty. With a reputation as risk-takers who are unafraid to embrace the unconventional, they are engaged in exciting disciplinary and interdisciplinary research that often includes PhD students as key team members.

Research centers across MIT Sloan and MIT provide a rich setting for collaboration and exploration. In addition to exposure to the faculty, PhD students also learn from one another in a creative, supportive research community.

Throughout MIT Sloan's history, our professors have devised theories and fields of study that have had a profound impact on management theory and practice.

From Douglas McGregor's Theory X/Theory Y distinction to Nobel-recognized breakthroughs in finance by Franco Modigliani and in option pricing by Robert Merton and Myron Scholes, MIT Sloan's faculty have been unmatched innovators.

This legacy of innovative thinking and dedication to research impacts every faculty member and filters down to the students who work beside them.

Faculty Links

• Accounting Faculty
• Economic Sociology Faculty
• Finance Faculty
• Information Technology Faculty
• Institute for Work and Employment Research (IWER) Faculty
• Marketing Faculty
• Organization Studies Faculty
• System Dynamics Faculty
• Technological Innovation, Entrepreneurship, and Strategic Management (TIES) Faculty

Student Research

“MIT Sloan PhD training is a transformative experience. The heart of the process is the student’s transition from being a consumer of knowledge to being a producer of knowledge. This involves learning to ask precise, tractable questions and addressing them with creativity and rigor. Hard work is required, but the reward is the incomparable exhilaration one feels from having solved a puzzle that had bedeviled the sharpest minds in the world!” -Ezra Zuckerman Sivan Alvin J. Siteman (1948) Professor of Entrepreneurship

Sample Dissertation Abstracts - These sample Dissertation Abstracts provide examples of the work that our students have chosen to study while in the MIT Sloan PhD Program.

We believe that our doctoral program is the heart of MIT Sloan's research community and that it develops some of the best management researchers in the world. At our annual Doctoral Research Forum, we celebrate the great research that our doctoral students do, and the research community that supports that development process.

The videos of their presentations below showcase the work of our students and will give you insight into the topics they choose to research in the program.

How Should We Measure the Digital Economy?

2020 PhD Doctoral Research Forum Winner - Avinash Collis

Watch more MIT Sloan PhD Program  Doctoral Forum Videos

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PhD in Management Program

A phd in management: where business research and education intersect.

Become an industry thought leader while preparing tomorrow’s business leaders.

Our fully funded PhD in Management is designed for ambitious students and professionals interested in a career in university teaching and research.

This residential program, based at the Samuel Curtis Johnson Graduate School of Management in Ithaca, NY, combines Ivy League rigor and real-world relevance to prepare you for successful careers in academia.

Why Get a PhD in Management?

With a strong focus on management science and applied research, this doctoral degree is ideal for someone looking to teach at the university level and contribute to the greater body of industry knowledge. Pursuing a PhD in Management is also an ideal next step for executives and senior managers who want to make a transition to academia or enhance their research skills for a successful consulting career.

Fully Funded, Highly Flexible: What Makes Cornell’s Management PhD Different?

As you explore PhD programs’ degree requirements, faculty engagement, and campus experience, Cornell stands alone.

In Cornell’s highly flexible program, you’ll choose a specific area of study and build your own dissertation committee. Our program faculty are genuinely interested and invested in your intellectual development. In this small and highly selective program, you will get to know the faculty and your peers well. 

The SC Johnson Graduate School of Management is home to leading research centers and a high-impact academic journal; these open you up to unique learning and mentorship opportunities.

Business Simulation Lab

The Debra Paget and Jeffrey Berg Business Simulation Lab facilitates in-person and online behavioral research related to decision-making and problem-solving.

Discover More About BSL

Our Three-Pronged Approach to a PhD in Management

The Johnson School’s doctoral degree in management combines the best of theory and practice, building on a three-pronged foundation:

Hands-on Experience

Develop your research and analytical skills. You’ll work with classmates to examine existing literature and theories for class deliverables, which will often include your own original research.

Customizable Curriculum

Design your own academic pathway. You’ll choose one of six primary areas of study and create your own dissertation committee.

University-Wide Coursework

Draw on the expertise from across Cornell. You’ll get to select graduate-level courses from schools and colleges devoted to law , hospitality , engineering , labor relations , and other fields.

At a Glance: Cornell’s Fully Funded PhD in Management

The fully residential, fully funded PhD in Management program includes a tuition waiver and a stipend for living expenses. Here’s a quick overview of what to expect:

Degree Awarded

PhD in Management

Program Location

Ithaca, NY, with options in New York City

Program Format

Foundational coursework, original research, and six potential areas of study

Hear from Our Community

“PhD is a marathon, not a sprint, and collaborating with great people is paramount. At Cornell, I’ve found a place where amazing people come together, supporting my research and personal growth. Choosing Cornell means joining a community that knows how important it is to work with exceptional people to excel in the program.” – Elina Hur PhD ’23

Customize Your Path: Our Areas of Study

When you apply to the Johnson School’s PhD in Management, you will select a primary area of study. Choosing a concentration allows you to gain specialized skills and knowledge while growing a portfolio of original research.

Examine the role of accounting information in firms and financial markets. PhD-level research at Cornell explores topics such as how firms report information to investors, how accounting information is used to manage firms, and the nature of auditing.

Strategy & Business Economics

Use modern tools and methodologies to gain a better understanding of the world. PhD students in this area explore many aspects of economics including industrial, behavioral, labor, and organizational.

Dive deep into the financial structure and issues of organizations. Your research might look at how conflicts of interest affect corporate policy, how investor psychology affects asset pricing, or how to detect price bubbles.

Learn how theories from operations research, economics, psychology, and sociology intersect to inform corporate and consumer decisions. Your PhD studies will explore both quantitative and behavioral perspectives of marketing.

Management & Organizations

Prepare for a research-focused career in academia or industry. This versatile concentration develops skilled, innovative, analytical researchers through a broad curriculum and close faculty collaboration.

Operations, Technology, & Information Management

Develop the technical skills and behavioral analysis knowledge you need to address high-impact managerial decisions. This focus area also offers an option to complete coursework at Cornell Tech in New York City.

Idea Generation to Publication: A Career in Teaching and Research

The majority of our PhD in Management students pursue careers in academia. After graduation, many land tenure-track teaching positions at top-tier business schools and continue to advance knowledge through original research. Johnson School PhD students often field multiple offers and see starting salaries range from $150,000 to $250,000.

Finding Your Place at Cornell: Meet Our Current PhDs

Students from around the United States and across the globe arrive at the Johnson School to earn their PhD in Management —and their diverse research interests, educational backgrounds, and professional experiences make for a vibrant, enriching learning environment. MEET CURRENT PHD STUDENTS

Research and Placements: Making an Impact in the Management Field

After earning the PhD in Management, our alumni go on to teach and inspire future leaders at top-tier institutions. Not only do they teach and conduct research alongside some of the most brilliant minds in business, but they also advance the field through publishing in leading journals and presenting their work at industry conferences.

Recent PhD in Management Placements

• Piyush Anand, PhD ’21, assistant professor of marketing, Jones Graduate School of Business, Rice University
• Guarav Kankanhalli, PhD ’20, assistant professor, Joseph M. Katz Graduate School of Business, University of Pittsburgh
• Eunjee Kim, PhD ’21, assistant professor, Mays Business School, Texas A&M University
• Sarah Lim, PhD ’21, assistant professor, Gies College of Business, University of Illinois Urbana-Champaign
• Xuege Lu, PhD ’22, assistant professor, Carlson School of Management, University of Minnesota
• Subrina Shen, PhD ’21, assistant professor, McCombs School of Business, University of Texas at Austin

Recent Research Publications

• “ Do Real Estate Values Boost Corporate Borrowing? Evidence from Contract-Level Data ” in the Journal of Financial Economics (2022) — Gaurav Kankanhalli, PhD ’20, with Murillo Campello, Robert A. Connolly, and Eva Steiner
• “ Converging Tides Lift All Boats: Consensus in Evaluation Criteria Boosts Investments in Firms in Nascent Technology Sectors ” in Organization Science (2021) — Xirong (Subrina) Shen, PhD ’21, with Huisi (Jessica) Li, PhD ’20, and Pamela S. Tolbert 
• “ Initial and Longer-Term Change in Unit-Level Turnover Following Leader Succession: Contingent Effects of Outgoing and Incoming Leader Characteristics ” in Organization Science (2020)— Huisi (Jessica) Li, PhD ’20, with John Hausknecht and Lisa Dragoni

“ Does Regulatory Jurisdiction Affect the Quality of Investment-Adviser Regulation? ” in American Economic Review (2019) — Alan Kwan, PhD ’17, with Ben Charoenwong and Tarik Umar

Our Faculty: Accomplished Researchers, Dedicated Teachers

When you join the PhD in Management program at the Johnson School, you’ll be part of a learning community comprising more than 100 accomplished academics and thought leaders. 

Not only will you take courses with renowned professors from across the Cornell SC Johnson College of Business, but you also will have the opportunity to build your own faculty committee—a group that will become instrumental as you select your dissertation topic and embark on your original research.

Faculty Spotlight: Learn from Leading Thought Leaders

Throughout the PhD program—from foundational coursework to your dissertation—you’ll work closely with dedicated teacher-scholars like these:

Kristina Rennekamp

Dr. Rennekamp’s research focuses on financial accounting from a behavioral perspective. She’s widely published, with work appearing in leading academic journals such as The Accounting Review , Contemporary Accounting Research , and The Journal of Financial Reporting .

Karan Girotra

Dr. Girotra studies the digital transformation of companies, whether it’s looking at emerging tools and practices or exploring new business models. He’s frequently interviewed in an array of mainstream business media outlets, including Bloomberg BusinessWeek , Fortune , and Forbes .

Kaitlin Woolley

Dr. Woolley studies the psychological processes behind consumer motivation. She’s an award-winning educator and researcher with work published in academic journals and national media outlets including the Journal of Consumer Research , Journal of Marketing Research , and The Wall Street Journal .

EXPLORE JOHNSON SCHOOL FACULTY

What You’ll Learn: Curriculum Overview

As you pursue your PhD in business management , you’ll begin with a set of foundation courses and progress into advanced coursework in your area of interest. Through it all, your faculty committee will help make sure you’re on the right track.

Foundational Management Coursework

Early in your doctoral program, you will complete foundational coursework in management and other fields. Many of these will focus on the research process and prepare you for your dissertation.

Advanced Coursework in Your Concentration Area

As you progress in the PhD in Management program, you’ll take electives and advanced courses that align with your research area of interest; these classes can be in the Johnson School and across Cornell.

Your Dissertation: Creating Original Research

During the final part of the program, you begin work on your dissertation—the culmination of your original research. You choose the topic of research in conjunction with your committee.

VIEW PROGRAM SPECIFICS

Beyond Business: Cross-Disciplinary Collaboration and Dialogue

Tap into the experience and expertise of faculty members from across Cornell University.  

Management is a broad science. Business leaders serve in a variety of roles in industries of all kinds: healthcare, consumer goods, agriculture, biotechnology, media, and consulting to name just a few. At Cornell, you can enrich your education and expand your research opportunities by taking courses and finding mentors beyond the college of business.

Explore fields like computer science, psychology, sociology, communication, engineering, and data science—and then connect the dots back to your management research.

Interact with peers and professors from other disciplines by participating in student organizations and special interest groups or by attending public lectures, workshops, and networking events.

Admissions Overview: How to Apply to the Management PhD Program

The ideal candidate for the Johnson School’s doctorate degree in management will have a strong record of academic excellence, a solid understanding of the research process, and an entrepreneurial approach to problem-solving. An MBA or master’s degree is not a requirement for admission. 

Our admissions page offers more details about program prerequisites, selection criteria, requirements, deadline information, and a checklist of materials you need to submit with your application.

Connect With Cornell Admissions

The Johnson School admissions team is available to answer your questions about the program and the application process. Stop in or reach out by phone or email today.

253-D Sage Hall Johnson Graduate School of Management Cornell University Ithaca, NY 14853-6201

Phone: 607-255-5340 Email: Graduate Research Programs Office

The Cornell Campus: Where You Will Learn, Grow, and Thrive

Learn, grow, and thrive on one of the most beautiful college campuses in the United States. As a PhD student, you’ll spend a lot of time in Sage Hall, a Gothic-style building dating back to 1875. You’ll find more high-tech learning spaces just off campus at the Breazzano Family Center for Business Education. You’ll also have access to the innovative campus of Cornell Tech in New York City—particularly relevant to students focused on technology and information management. 

Attending Cornell also means you’ll call Ithaca, NY, home for about five years. Our eclectic downtown is full of eateries, shops, activities, and all of the amenities you’d need for everyday life. When you’re not in class or studying, you can explore all that the Finger Lakes region has to offer.

PhD in Management FAQ: What You Need to Know

Before you apply to a research-focused graduate program, you’re likely to want to do some deep research of your own. For instance, how does a fully funded PhD in Management work? What’s the typical completion time?

We have a robust Frequently Asked Questions section to help you learn more about our program, the admissions process, and dissertation requirements. For our international applicants, you’ll also find specific details about earning your PhD in Management.

May I speak to someone about my interest in the program and visit?

You are welcome to reach out to any professor with whom you see a good research fit. Our website also has a wealth of information about the program.

Is an interview part of the process?

We offer interviews only to a few applicants after their first screening.

May I talk to a professor or advisor?

You are welcome to contact any professor with whom you see a research match. Faculty are more likely to respond to specific research queries.

I have questions; may I write to this program email address?

Yes. Our response time will vary. We are not able to answer detailed questions that are better assessed by faculty during the application process.

May I schedule a campus tour?

Admissions does not offer campus tours for PhD program applicants. However, you may arrange an appointment with a faculty member.

Fraud alert – beware of third-party post-doc scams.

Cornell University recently has been made aware of fraudulent activity targeting overseas students and researchers, including at least one third party website falsely stating that it is offering a postdoctoral or visiting scholar program in association with Cornell. These scams, which may seek to obtain money and/or personal details from interested applicants, are fraudulent. 

Cornell wishes to warn the public about these fraudulent activities being perpetrated purportedly in the name of Cornell, and/or its officials. Please be advised that: 

• Cornell does not, nor has it, worked in collaboration with third-party companies or organizations to offer postdoctoral or research certificate programs.
• Third parties do not collect tuition or fees on behalf of Cornell.
• Cornell does not work with or endorse such organizations including, but not limited to, Shanghai Lufei Education Technology Co., Ltd. (Chinese name: 上海璐斐教育科技有限公司) and Shenzhen Guoyan Era Education Technology Co., Ltd. (Chinese name: 深圳市国研时代教育科技有限公司).

Cornell’s postdoctoral positions are listed on the Academic Career Opportunities website and postdoctoral fellowship programs are available for viewing. If you suspect a third party of falsely advertising a Cornell program, please notify [email protected]. Victims of such scams may also report them to their local law enforcement authorities for appropriate action.

Start the Application Process Today

Ready to apply to our highly selective, fully funded PhD in Management? We look forward to learning more about you and your research goals. Start the application process today at the Cornell Graduate Admissions website. [You’ll first need to register for an account or log in to an existing one.]

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About the PhD in Health Policy and Management Program

The PhD in Health Policy and Management is a full-time doctoral program that trains its students to conduct original investigator-initiated research through a combination of coursework and research mentoring. The curriculum includes core coursework that is common across the four concentrations and courses specific to each individual concentration. Applicants to the PhD in Health Policy and Management apply directly to one of four concentrations. All four options have the same deadline, structure, and funding.

• PhD in Health Policy and Management – Bioethics and Health Policy
• PhD in Health Policy and Management – Health and Public Policy
• PhD in Health Policy and Management – Health Economics and Policy
• PhD in Health Policy and Management – Health Services Research and Policy

View our Current PhD Students on the Job Market

What Can You Do With a Graduate Degree In Health Policy And Management?

Our graduates graduates pursue research careers in top-tier universities, research and policy-making organizations, the health care industry and government agencies.

Curriculum for the PhD in Health Policy and Management

Browse an overview of the requirements for this PhD program in the JHU  Academic Catalogue  and explore all course offerings in the Bloomberg School  Course Directory .

Concentration Areas

This concentration is designed for students interested in conducting independent research on ethical issues in public health policy, research and practice such as domestic and international research ethics, learning health systems, emerging biomedical technologies, ethics and public health genetics, national and global food policy, access to care and health care priority setting. By the end of their training, students are equipped to function as independent researchers, conducting empirical research related to bioethics, public health and health policy, as well as prepared to provide practical and normative recommendations regarding ethics and public health policy.

View more program information about the Concentration in Bioethics and Health Policy.

This concentration is designed for students interested in preventing leading public health problems through the development, analysis, implementation and evaluation of public health policies. Students affiliated with this concentration employ an interdisciplinary approach to their research in areas such as environmental and occupational health policy, injury prevention and control, social policy, and health and the practice of prevention.

View more program information about the Concentration in Health and Public Policy .

This concentration prepares doctoral students for conducting innovative and rigorous research on the economics of health and healthcare. The curriculum stresses a solid grounding in applied modern microeconomic theory, quantitative methods, and econometrics applications. Students take courses through the Department of Economics in the Krieger School of Arts and Sciences.

View more program information about the Concentration in Health Economics and Policy.

This concentration prepares doctoral students for conducting innovative and rigorous quantitative and qualitative research and evaluation in health services delivery. The curriculum includes exposure to a wide variety of research methods, content areas, and datasets. It also offers the opportunity for in-depth study in areas such as public health informatics, quality of care and patient-centered outcomes research, including a focus on older adults, and health care disparities.

View more program information about the Concentration in Health Services Research and Policy.

Admissions Requirements

For general admissions requirements, please visit the How to Apply page. For program-specific program requirements, please visit the individual program/concentration pages.

For general information regarding tuition and fees, visit the Bloomberg School’s  Tuition and Fees  page.

For program-specific information regarding funding and scholarships available, please visit the individual program/concentration pages.

Need-Based Relocation Grants Students who  are admitted to PhD programs at JHU  starting in Fall 2023 or beyond can apply to receive a $1500 need-based grant to offset the costs of relocating to be able to attend JHU.   These grants provide funding to a portion of incoming students who, without this money, may otherwise not be able to afford to relocate to JHU for their PhD program. This is not a merit-based grant. Applications will be evaluated solely based on financial need.  View more information about the need-based relocation grants for PhD students .

Questions about the program? We're happy to help. [email protected] 410-955-2488

Total Quality Management Research Paper Topics

Total quality management research paper topics have grown to become an essential area of study, reflecting the critical role that quality assurance and continuous improvement play in modern organizations. This subject encompasses a wide array of topics, methodologies, and applications, all aimed at enhancing operational efficiency, customer satisfaction, and competitive advantage. The purpose of this text is to provide students, researchers, and practitioners with a comprehensive guide on various aspects of total quality management (TQM). It includes an extensive list of potential research paper topics categorized into ten main sections, a detailed article explaining the principles and practices of TQM, guidelines on how to choose and write on TQM topics, and an introduction to iResearchNet’s custom writing services that cater to this field. This comprehensive resource aims to assist students in navigating the complex landscape of TQM, inspiring insightful research, and offering practical tools and support for academic success.

100 Total Quality Management Research Paper Topics

Total Quality Management (TQM) has evolved to become a strategic approach to continuous improvement and operational excellence. It has applications across various industries, each with its unique challenges and opportunities. Below is an exhaustive list of TQM research paper topics, divided into ten categories, offering a rich source of ideas for students and researchers looking to explore this multifaceted domain.

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Total Quality Management transcends traditional boundaries and integrates concepts from various disciplines. Its goal is to create a culture where quality is at the forefront of every decision and process. The following list presents 100 TQM research topics divided into ten different categories. Each category represents a specific aspect of TQM, providing an extensive foundation for exploring this complex field.

• Historical Development of TQM
• Core Principles of TQM
• TQM and Organizational Culture
• Deming’s 14 Points: A Critical Analysis
• Six Sigma and TQM: A Comparative Study
• TQM in Manufacturing: Case Studies
• TQM and Leadership: Role and Responsibilities
• Customer Focus in TQM
• Employee Involvement in TQM Practices
• Challenges in Implementing TQM
• TQM in Healthcare
• TQM in Education
• TQM in the Automotive Industry
• TQM in the Food and Beverage Industry
• TQM in Information Technology
• TQM in Hospitality
• TQM in the Banking Sector
• TQM in Construction
• TQM in Supply Chain Management
• TQM in Government Services
• Statistical Process Control in TQM
• The 5S Method in Quality Management
• Kaizen and Continuous Improvement
• Root Cause Analysis in TQM
• Quality Function Deployment (QFD)
• The Fishbone Diagram in TQM
• Process Mapping and Quality Improvement
• Benchmarking for Quality Enhancement
• The Role of FMEA in Quality Management
• Design of Experiments (DOE) in TQM
• ISO 9001 and Quality Management
• The Benefits of ISO 14001
• Understanding Six Sigma Certifications
• The Impact of OHSAS 18001 on Safety Management
• Lean Manufacturing and Quality Standards
• Implementation of ISO 22000 in Food Safety
• The Role of ISO/IEC 17025 in Testing Laboratories
• Quality Management in ISO 27001 (Information Security)
• Achieving CE Marking for Product Safety
• The Influence of SA 8000 on Social Accountability
• Measuring Customer Satisfaction in TQM
• The Role of Service Quality in Customer Retention
• Customer Complaints and Quality Improvement
• Building Customer Loyalty Through TQM
• Customer Feedback and Continuous Improvement
• Customer Relationship Management (CRM) and TQM
• Emotional Intelligence and Customer Satisfaction
• The Impact of Branding on Customer Loyalty
• Customer Experience Management in TQM
• Customer Segmentation and Targeting in TQM
• The Role of Training in TQM
• Employee Empowerment in Quality Management
• Motivational Theories and TQM
• Building a Quality Culture Through Employee Engagement
• Employee Recognition and Reward Systems in TQM
• Leadership Styles and Employee Performance in TQM
• Communication and Teamwork in TQM
• Managing Change in TQM Implementation
• Conflict Resolution Strategies in TQM
• Work-Life Balance in a Quality-Oriented Organization
• Key Performance Indicators (KPIs) in TQM
• Balanced Scorecard and Quality Management
• Performance Appraisals in a TQM Environment
• Continuous Monitoring and Evaluation in TQM
• Risk Management in Quality Performance
• Process Auditing and Quality Control
• The Role of Quality Circles in Performance Evaluation
• Value Stream Mapping and Process Optimization
• The Impact of E-business on Quality Performance
• Outsourcing and Quality Assurance
• Environmental Sustainability and TQM
• Social Responsibility and Ethical Practices in TQM
• Green Manufacturing and Environmental Performance
• Corporate Social Responsibility (CSR) Strategies in TQM
• Waste Reduction and Recycling in TQM
• Community Engagement and Social Impact
• Sustainable Development Goals (SDGs) and TQM
• Energy Efficiency and Sustainable Quality Management
• Ethical Sourcing and Supply Chain Responsibility
• Human Rights and Labor Practices in TQM
• TQM Practices in Different Cultures
• The Influence of Globalization on TQM
• Cross-Cultural Communication and Quality Management
• International Regulations and Quality Standards
• TQM in Emerging Economies
• Quality Management in Multinational Corporations
• The Role of WTO in Global Quality Standards
• Outsourcing and Global Supply Chain Quality
• Global Competition and Quality Strategies
• International Collaboration and Quality Innovation
• Technological Innovations and Quality Management
• Big Data and Analytics in TQM
• Quality 4.0 and the Role of IoT
• Artificial Intelligence and Quality Prediction
• The Impact of Social Media on Quality Perception
• Sustainability and Future Quality Management
• Agile Methodologies and Quality Flexibility
• Blockchain Technology and Quality Traceability
• Cybersecurity and Quality Assurance
• The Future Role of Human Resource in Quality Management

The vast array of topics listed above provides a comprehensive insight into the dynamic and multifaceted world of Total Quality Management. From foundational principles to future trends, these topics offer students a diverse range of perspectives to explore, understand, and contribute to the ongoing dialogue in TQM. With proper guidance, dedication, and an open mind, scholars can delve into these subjects to create impactful research papers, case studies, or projects that enrich the existing body of knowledge and drive further innovation in the field. Whether one chooses to focus on a specific industry, a particular tool, or an emerging trend, the possibilities are endless, and the journey towards quality excellence is both challenging and rewarding.

Total Quality Management and the Range of Research Paper Topics

Total Quality Management (TQM) represents a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. This article aims to provide an in-depth exploration of TQM, shedding light on its evolution, its underlying principles, and the vast range of research topics it offers.

Historical Background

Total Quality Management has its roots in the early 20th century, with the development of quality control and inspection processes. However, it wasn’t until the mid-1980s that TQM became a formalized, systematic approach, greatly influenced by management gurus like W. Edwards Deming, Joseph Juran, and Philip Crosby.

• Early Quality Control Era : During the industrial revolution, emphasis on quality control began, primarily focusing on product inspection.
• Post-World War II Era : The concept of quality management grew as the U.S. sought to rebuild Japan’s industry. Deming’s teachings on quality greatly influenced Japanese manufacturing.
• TQM’s Formalization : The integration of quality principles into management practices led to the formalization of TQM, encompassing a holistic approach towards quality improvement.

Principles of Total Quality Management

TQM is underpinned by a set of core principles that guide its implementation and contribute to its success. Understanding these principles is fundamental to any research into TQM.

• Customer Focus : At the heart of TQM is a strong focus on customer satisfaction, aiming to exceed customer expectations.
• Continuous Improvement : TQM promotes a culture of never-ending improvement, addressing small changes that cumulatively lead to substantial improvement over time.
• Employee Engagement : Engaging employees at all levels ensures that everyone feels responsible for achieving quality.
• Process Approach : Focusing on processes allows organizations to optimize performance by understanding how different processes interrelate.
• Data-Driven Decision Making : Utilizing data allows for objective assessment and decision-making.
• Systematic Approach to Management : TQM requires a strategic approach that integrates organizational functions and processes to achieve quality objectives.
• Social Responsibility : Considering societal well-being and environmental sustainability is key in TQM.

Scope and Application

Total Quality Management is applicable across various domains and industries. The following areas showcase the versatility of TQM:

• Manufacturing : Implementing TQM principles in manufacturing ensures efficiency and consistency in production processes.
• Healthcare : TQM in healthcare focuses on patient satisfaction, error reduction, and continuous improvement.
• Education : In educational institutions, TQM can be used to improve the quality of education through better administrative processes and teaching methods.
• Service Industry : Whether in hospitality, banking, or IT, TQM’s principles can enhance service quality and customer satisfaction.
• Public Sector : Governmental bodies and agencies can also employ TQM to enhance public service delivery and satisfaction.

TQM’s multifaceted nature offers a wide range of research paper topics. Some areas of interest include:

• TQM Tools and Techniques : Research on tools like Six Sigma, Kaizen, and statistical process control.
• Quality Standards : Investigating the impact and implementation of ISO standards.
• Industry-Specific Applications : Exploring how TQM is applied and adapted in different industries.
• Challenges and Opportunities : Assessing the difficulties and advantages of implementing TQM in contemporary business environments.
• Emerging Trends : Examining future trends in TQM, such as the integration of technology and sustainability considerations.

Total Quality Management has evolved from a simple focus on product inspection to a strategic approach to continuous improvement that permeates the entire organization. Its application is not confined to manufacturing but has spread across various sectors and industries.

Research in TQM is equally diverse, offering students and scholars a rich and complex field to explore. Whether delving into the historical evolution of TQM, examining its principles, evaluating its application in different sectors, or exploring its myriad tools and techniques, the study of TQM is vibrant and multifaceted.

By undertaking research in Total Quality Management, one not only contributes to the academic body of knowledge but also plays a role in shaping organizational practices that emphasize quality, efficiency, customer satisfaction, and social responsibility. In a global business environment characterized by competitiveness, complexity, and constant change, the principles and practices of TQM remain more relevant than ever.

How to Choose Total Quality Management Research Paper Topics

Choosing the right topic for a research paper in Total Quality Management (TQM) is a crucial step in ensuring that your paper is both engaging and academically relevant. The selection process should align with your interests, the academic requirements, the targeted audience, and the available resources for research. Here is an in-depth guide, including an introductory paragraph, ten essential tips, and a concluding paragraph to help you make an informed choice.

Total Quality Management encompasses a broad spectrum of theories, tools, techniques, and applications across various industries. This richness and diversity offer a plethora of potential research topics. However, selecting the perfect one can be daunting. The following tips are designed to guide students in choosing a research topic that resonates with their interests and the current trends in TQM.

• Identify Your Area of Interest : TQM has many facets, such as principles, tools, applications, challenges, and trends. Pinpointing the area that piques your interest will help in narrowing down your topic.
• Consider Academic Relevance : Your chosen topic should align with your course objectives and academic guidelines. Consult your professor or academic advisor to ensure that the topic fits the scope of your course.
• Research Current Trends : Stay up-to-date with the latest developments in TQM by reading scholarly articles, attending conferences, or following industry leaders. Current trends may inspire a relevant and timely topic.
• Evaluate Available Resources : Make sure that your chosen topic has enough existing literature, data, and resources to support your research.
• Assess the Scope : A too broad topic might be overwhelming, while a too narrow one might lack content. Balance the scope to ensure depth without over-extending.
• Consider Practical Implications : If possible, choose a topic that has real-world applications. Connecting theory to practice makes your research more impactful.
• Check Originality : Aim for a topic that offers a new perspective or builds on existing research in a unique way. Your contribution to the field should be clear and valuable.
• Evaluate Your Expertise : Choose a topic that matches your level of expertise. Overly complex subjects might lead to difficulties, while overly simple ones might not challenge you enough.
• Consider the Target Audience : Think about who will be reading your research paper. Tailoring your topic to the interests and expectations of your readers can make your paper more engaging.
• Conduct a Preliminary Research : Before finalizing your topic, conduct some preliminary research to ensure there’s enough material to work with and that the topic is feasible within the given timeframe.

Selecting the right topic for a Total Quality Management research paper is a thoughtful and multifaceted process. It requires considering personal interests, academic requirements, current industry trends, available resources, and practical implications.

By following the guidelines provided, students can align their research with both personal and academic objectives, paving the way for a successful research experience. The ideal topic is one that not only aligns with the ever-evolving field of TQM but also resonates with the researcher’s passion and curiosity, laying the foundation for a meaningful and insightful investigation into the dynamic world of Total Quality Management.

How to Write a Total Quality Management Research Paper

Writing a Total Quality Management (TQM) research paper is a valuable endeavor that requires a clear understanding of the subject, strong analytical skills, and a methodical approach to research and writing. This guide outlines how to write an impressive research paper on TQM, including an introductory paragraph, ten actionable tips, and a concluding paragraph.

Total Quality Management is a comprehensive approach that emphasizes continuous improvement, customer satisfaction, employee involvement, and integrated management systems. Writing a research paper on TQM is not just an academic exercise; it is an exploration into the principles and practices that drive quality in organizations. The following detailed guidance aims to equip you with the necessary knowledge and skills to compose a compelling TQM research paper.

• Understand the Basics of TQM : Start by immersing yourself in the foundational principles of TQM, including its history, methodologies, and various applications across industries. A deep understanding will form the basis of your research.
• Choose a Specific Topic : As outlined in the previous section, select a specific and relevant topic that aligns with your interest and the current trends in the field of TQM.
• Conduct Comprehensive Research : Use reputable sources such as academic journals, books, industry reports, and expert opinions to gather information. Always critically evaluate the reliability and relevance of your sources.
• Create a Thesis Statement : Your thesis statement is the guiding force of your paper. It should be clear, concise, and articulate your main argument or focus.
• Develop an Outline : Organize your research into a logical structure. An outline will guide you in presenting your ideas coherently and ensuring that you cover all essential points.
• Write the Introduction : Introduce the topic, provide background information, and present the thesis statement. Make sure to engage the reader and provide a roadmap for the paper.
• Compose the Body : Divide the body into sections and subsections that explore different aspects of your topic. Use evidence, examples, and logical reasoning to support your arguments.
• Incorporate Case Studies and Examples : If applicable, include real-world examples or case studies that demonstrate the application of TQM principles in a practical context.
• Write the Conclusion : Summarize the key findings, restate the thesis, and provide insights into the implications of your research. A strong conclusion leaves a lasting impression.
• Revise and Edit : Pay attention to both content and form. Check for logical flow, coherence, grammar, and formatting. Consider seeking feedback from peers or professionals.

Writing a research paper on Total Quality Management is a complex but rewarding task. By understanding the fundamentals of TQM, selecting a precise topic, conducting thorough research, and following a structured writing process, students can produce a paper that not only meets academic standards but also contributes to the understanding of quality management in the modern world.

Emphasizing critical thinking, analytical prowess, and attention to detail, the journey of writing a TQM research paper enriches the student’s academic experience and provides valuable insights into the field that continues to shape organizations globally.

The strategies and tips provided in this guide serve as a roadmap for aspiring researchers, helping them navigate the challenges and triumphs of academic writing in the realm of Total Quality Management. With dedication, creativity, and adherence to scholarly standards, the result can be a meaningful and enlightening piece that resonates with both academics and practitioners alike.

iResearchNet Writing Services

For custom total quality management research paper.

Total Quality Management (TQM) research papers require a specialized approach, encompassing a wide array of methodologies, tools, and applications. iResearchNet, as a leading academic writing service provider, is committed to assisting students in crafting top-notch custom Total Quality Management research papers. Here’s a detailed look at the 13 standout features that make iResearchNet the ideal choice for your TQM research paper needs:

• Expert Degree-Holding Writers : Our team of highly qualified writers possesses advanced degrees in management, business, and related disciplines, ensuring authoritative and insightful content tailored to Total Quality Management.
• Custom Written Works : Every research paper we undertake is customized to your specific requirements, providing unique, plagiarism-free content that aligns with your academic objectives.
• In-Depth Research : Equipped with access to vast academic and industry resources, our writers conduct comprehensive research, delivering TQM papers replete with the latest findings, theories, and applications.
• Custom Formatting (APA, MLA, Chicago/Turabian, Harvard) : We adhere to your institution’s specific formatting guidelines, including the prevalent APA, MLA, Chicago/Turabian, and Harvard styles.
• Top Quality : iResearchNet’s commitment to excellence ensures that each TQM research paper passes through stringent quality control, offering you not only well-crafted content but insightful and compelling perspectives.
• Customized Solutions : We understand that every student’s needs are unique, and our services are designed to be flexible enough to cater to individual requirements, whether partial or end-to-end support.
• Flexible Pricing : Our pricing structure is both competitive and transparent, reflecting the complexity, length, and urgency of your project without compromising on quality.
• Short Deadlines up to 3 Hours : Even the most urgent projects with deadlines as short as 3 hours are manageable by our adept team.
• Timely Delivery : Understanding the importance of punctuality, we ensure that every project is delivered within the agreed timeframe.
• 24/7 Support : Our around-the-clock support team is always available to assist you, answer queries, and provide project updates.
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Quality Management Dissertation Topics

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Quality Management Dissertation Topics for High-Scoring Dissertations

Crafting compelling Quality Management dissertation topics might seem like an easy task until you start to do it. It can take you weeks or even months of hard work before you get close to finalizing a dissertation topic.

If you’re also struggling to craft an impressive dissertation topic, you don’t have to worry about it anymore. Below you can find a list of Quality Management dissertation topics and some ideas to help you craft your topics.

Quality Management Dissertation Ideas for Custom Dissertation Topics

Before you start picking up the Quality Management dissertation topics, you should take a break and have a brainstorming session with someone else or by yourself. That is because when you create dissertation topics within the area of your interest, you will stay motivated during the research and writing process.

To help you craft some trending and customized dissertation topics, we are going to give you a few interesting Quality Management dissertation ideas.

• Customer Satisfaction: This dissertation idea aims to study and highlight the correlation of customer satisfaction with the quality management practices implied by organizations or corporations. For instance, you can conduct a comparative research on different fast-food chains in the United Kingdom to study their quality management strategies to evaluate the impacts of such strategies on customer satisfaction. You can then propose what quality management strategies should be implied by such fast-food chains as well.
• Quality Management Systems: The objective of this dissertation is to study and highlight the role, benefits and issues of implementations of quality management systems in a particular sector. For instance, you can discuss how implementing AI could be beneficial for the quality management in various sectors (or any particular sector) in the United Kingdom.

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List of Quality Management Dissertation Topics by Top Researchers in the UK!

If any dissertation idea hasn’t crossed your mind yet then don’t worry. We have got you covered with a list of best Quality Management dissertation topics you will ever find. Although, it is recommended to shortlist any many topics as you want and then create drafts on each of them. It can be very beneficial for you and help you choose the best topic. You can grab as many topics as you want from the list below and modify them according to your interests and passion.

Quality Management Dissertation Topics FAQ’s

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Faculty of Business & Media via distance learning

• Doctor Ph.D. Degree

45 ... 72 Academic credits required for this distance learning degree program.

Composition:.

+ 39 Academic credits - Total Quality Management Online + Other additional subjects + 18 Academic credits - Research methodology and final project or thesis.

+ 39 Academic credits: Total Quality Management Online

BIU Earned Credits Credits earned through the completion of academic work at Bircham International University (Reports, Projects and Thesis).

1 BIU Earned Credit = 1 USA Semester Credit (15 hours of learning) = 2 ECTS Credits (30 hours of study). Courses list (each subject accounts for 3 academic credits): You may study any subject as an independent online continuing education course. More info...

Postgraduate level continuing education course. Previous knowledge in this field of study is required.

601TQM - Total Quality - TQ 602TQM - Organizational Administration 603TQM - Measuring Customer Satisfaction 604TQM - Supplier Quality Management 605TQM - Six Sigma Methods 606TQM - Logistics 607TQM - Technological Management 608TQM - Management Information Systems 609TQM - Total Quality Control 610TQM - Process Improvement Management 611TQM - Operations Management 612TQM - Human Resources Management 613TQM - Total Quality Management More info...

Bibliography: Total Quality Management via distance learning The corresponding textbooks are included in the fees. Once the fee has been paid, the books may take between two to five weeks to reach your address. Bircham International University offices may inform you at any time of the status of your books. If the book is in English, the required report must be written in English unless you have requested to write it in other language and have gained Bircham International University authorization. More info... Click here to access the recommended bibliography.

+ Additional courses may be selected from other modules in the Faculty of Business & Media from Bircham International University if required. This selection must be approved by the Distance Learning University Education Board. For example: Industrial Production .

Research work resources and network - Doctor - Total Quality Management:

ABCE - Associação Brasileira de Consultores de Engenharia ABEMEC - Associação de Engenharia Mecânica e Industrial ACE - Association for Consultancy and Engineering AEC - Asociación Española para la Calidad AFM - Advanced Manufacturing Technologies ALTEC - Asociación Latino-Iberoamericana de Gestión Tecnológica y de la Innovación AMCSTI - Réseau des Acteurs des Cultures Scientifique, Technique et Industrielle AMT - Association for Manufacturing Technology ASQ - American Society for Quality BEMA - British Engineering Manufacturers Association EIA - Engineering Industries Association FIM - Fédération des Industries Mécaniques GAMBICA - Association for Instrumentation, Control, Automation and Laboratory Technology IEEE TEMS - Technology and Engineering Management Society NAM - National Association of Manufacturers SME - Society of Manufacturing Engineers More info...

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+ 18 Academic credits (Research methodology and final project or thesis. More info... ).

Admission requirements: Doctor - Total Quality Management

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Learning outcomes: Doctor - Total Quality Management

The following learning outcomes are compatible with the European Qualifications Framework (EQF) for lifelong learning and continuing education. The EQF directives facilitate acceptance of this course credits by many higher education institution. These learning outcomes are achieved after completion of this course with a passing grade. Better grades will demonstrate higher analysis, evaluation and critical thinking skills. More info...

EQF LEVEL 6. Advanced knowledge and critical understanding. Outcome resulting from course content assessment and its applicability to problem solving. The student's ability to combine the different parts of the text and to form a new coherent and harmonic final report will determine the critical understanding of the subject and an advanced knowledge of Total Quality Management. The student written report style, content, and structure play an important role in the assessment and applicability of the knowledge about Total Quality Management to different Business & Media decision making scenarios and problem-solving. More info...

EQF LEVEL 7. Advanced knowledge and critical thinking. Outcome resulting from written critical thinking and its applicability to problem solving. The student will contrast and evaluate the learned material with his/her own knowledge and experience to express an opinion about Total Quality Management, to consider the practical application of the key concepts, and to argue the conclusions along the written report. Personal judgments and opinion should be based on sound criteria and must be clearly discussed. More info...

BIU adapts each Distance Learning Higher Education degree program to the needs of each student. More info...

Total Quality Management Online

Recognition - Distance degree programs - More info... Accreditation - Distance Learning University - More info... Degree Legalization - Graduate Services - More info... Acceptance of these Distance Learning Higher Education academic credits is always the prerogative of the receiving institution or employer. Recognition criteria differ depending on each educational institution, or company policy, or country legal framework.

Dissertations / Theses on the topic 'Total quality management'

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Consult the top 50 dissertations / theses for your research on the topic 'Total quality management.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.

Muskat, Birgit. "Total Quality Management im Tourismus." Wiesbaden : Dt. Univ.-Verl, 2007. http://dx.doi.org/10.1007/978-3-8350-5413-4.

吳偉倫 and Wai-lun James Ng. "Total Quality Management in China." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268250.

Lundahl, Carl Gustav. "Total quality management in sawmills /." Luleå : Division of Wood Science and Technology, LTU Skellefteå, Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3018479.

Ng, Wai-lun James. "Total Quality Management in China /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831217.

Waddington, Michael E. "Total Quality Management : the development, application and analysis of a Total Quality Management paradigm in healthcare." Thesis, University of Huddersfield, 1995. http://eprints.hud.ac.uk/id/eprint/4875/.

Beckwith, Paul D. "Total Quality Management a management philosophy for providing high quality construction /." Thesis, Baltimore, Maryland : University of Maryland, 1992. http://handle.dtic.mil/100.2/ADA252743.

Cheong, Shu-keung Frankie, and 張樹強. "Implementing total quality management in estate management company." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31968557.

Cheong, Shu-keung Frankie. "Implementing total quality management in estate management company." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22360049.

Wang, Xu. "An integrated total quality management framework." Thesis, University of Sussex, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.489031.

Wong, Shiu Ho. "Total quality of supply chain management." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20560/.

Choisne, Franck R. (Franck Remi Didier) Carleton University Dissertation Management Studies. ""Performance measurement for total quality management."." Ottawa, 1994.

Alazemi, Waleed. "Total quality management within the construction industry of Kuwait : the role of Total Quality Management and its usage." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/12654.

Ridgeway, Graeme Mansel. "Introducing total quality management : a change in management ideology." Thesis, Sheffield Hallam University, 1997. http://shura.shu.ac.uk/3182/.

Sherif, Khaled F. "Total quality management and construction project management in Libya." Thesis, University of Plymouth, 2010. http://hdl.handle.net/10026.1/2510.

Chow, Chi-yang David, and 周志揚. "Total quality management in Hong Kong bank." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268717.

Yip, Man-shan Tammy, and 葉文珊. "Total quality management for the accounting profession." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31269515.

Poon, Kai-jee Edward, and 潘啓智. "Total quality management in the constructed project." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B42128353.

Leonard, Denis Thomas Patrick. "The strategic dynamics of Total Quality Management." Thesis, University of Ulster, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393771.

McAdam, Rodney. "Tracing the loci of total quality management." Thesis, University of Ulster, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.393486.

McPherson, Aaron F. (Aaron Francis). "Total quality management at AT&T." Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11525.

Kramer, Miriam. "The human factor in Total Quality Management." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50154.

Flores-Molina, Jose C. "A Total Quality Management Methodology for Universities." FIU Digital Commons, 2011. http://digitalcommons.fiu.edu/etd/375.

Poon, Kai-jee Edward. "Total quality management in the constructed project." Click to view the E-thesis via HKUTO, 1989. http://sunzi.lib.hku.hk/hkuto/record/B42128353.

Etienne, Michele. "Total-Quality-Management im Spital erfolgreich gestalten /." Bern : Haupt, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008939726&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

Yip, Man-shan Tammy. "Total quality management for the accounting profession /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872215.

Chow, Chi-yang David. "Total quality management in Hong Kong bank /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876634.

DeFazio, Mary Beth. "Total Quality Management and the Malcolm Baldridge National Quality Award /." Online version of thesis, 1993. http://hdl.handle.net/1850/11577.

Zhang, Zigang. "Quality management for Chinese construction." Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366064.

Tung, Chi-kin Steve. "Total quality management a key to success on providing quality property management in Hong Kong /." Click to view the E-thesis via HKUTO, 2001. http://sunzi.lib.hku.hk/hkuto/record/B3196901X.

Chan, Chi-chung. "Quality management issues facing a testing laboratory /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19876695.

董志堅 and Chi-kin Steve Tung. "Total quality management: a key to success onproviding quality property management in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B3196901X.

Radtke, Philipp. "Ganzheitliches Modell zur Umsetzung von Total-quality-Management /." Berlin : IPK, 1997. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007843495&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

Wilson, Marya L. "Total quality management (TQM) at the University Centers." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wilsonm.pdf.

Sou, On Peng. "How ISO 9000 approach to total quality management." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636773.

Weißmann, Sven. "Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung /." Wiesbaden : Dt. Univ.-Verl, 2002. http://www.gbv.de/dms/bs/toc/338084436.pdf.

Black, S. A. "Measuring the critical factors of Total Quality Management." Thesis, University of Bradford, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.539126.

Rampa, SH. "A customised total quality management framework for schools." University of South Africa Press, 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001183.

Shi, Ji. "The implementation of total quality management in China." Thesis, This resource online, 1993. http://scholar.lib.vt.edu/theses/available/etd-01242009-063130/.

Lewis, Cynthia J. "Implementing total quality management in the public sector." CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/1106.

Parish, David Houston Jr. "Total quality management: A handbook for business leaders." CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1415.

Negrón, Naldos Luis Alfredo. "Relationship between quality management practices, performance and maturity quality management, a contingency approach." Doctoral thesis, Pontificia Universidad Católica del Perú, 2020. http://hdl.handle.net/20.500.12404/16755.

Tsang, Lai-shuen, and 曾麗旋. "Quality in residential property management: an evaluation of total quality management in private propertymanagement sector." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B44402107.

Adebanjo, A. Oludotun. "A framework for total quality culture development." Thesis, University of Liverpool, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.246737.

Baškarada, Saša Koronios Andy. "Information quality management capability maturity model." Wiesbaden : Vieweg + Teubner Research, 2009. http://site.ebrary.com/id/10382617.

Baškarada, Saša. "Information quality management capability maturity model." Wiesbaden [Germany] : Vieweg+Teubner Research, 2009. http://dx.doi.org/10.1007/978-3-8348-9634-6.

De, Bruyn Phillipus Petrus. "A management strategy for the improvement of the effectiveness of secondary schools through total quality management / Phillipus Petrus de Bruyn." Thesis, Potchefstroom University for Christian Higher Education, 2003. http://hdl.handle.net/10394/10099.

Cheuk, Wing-chong Karen, and 卓穎莊. "An analysis of the quality culture of Hong Kong companies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B30431827.

Zwet, Aisha. "Total quality management : a framework for quality improvement in Arab manufacturing companies." Thesis, University of East London, 2017. http://roar.uel.ac.uk/7305/.

Yip, Wai-leung. "The influence of Chinese cultural values on successful housing management in China and Hong Kong." Click to view the E-thesis via HKUTO, 2002. http://sunzi.lib.hku.hk/hkuto/record/B31969288.

Magwaza, Lungile Thokozile. "Educators' views on total quality management in secondary schools in Eshowe circuit." Thesis, University of Zululand, 2007. http://hdl.handle.net/10530/1133.

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The quality of …

The quality of the relationship between employees and management

The article at a glance.

Sunwoo Hwang, an Assistant Professor of Finance at Korea University Business School, and Biwon Lee, a finance PhD candidate at W.P. Carey School of Business at Arizona State University, measure the quality of the relationship between employees and management and examine its causal effects on business outcomes such as profitability, labour productivity, and employee retention.

Category: Career and personal development Future of work Insight

by Sunwoo Hwang, Assistant Professor of Finance at Korea University Business School and Biwon Lee, finance PhD candidate at WP Carey School of Business at Arizona State University

This paper asks whether it pays to invest in labour relations. Unlike the traditional view of labour as a production input like capital, this study recognises that employees may not be passive contributors but actively react to the perceived quality of their relationship with management. When employees’ perceptions are more positive than those of management, employees may exert greater effort than explicitly contracted through wages and non-wage benefits or choose to remain with their current employers instead of transitioning to similar firms.

Challenges in study

Addressing the research question faces 2 primary challenges. Firstly, the intangible and bilateral nature of labour-management relationships makes it difficult to measure their quality. Secondly, even if we can measure it, it is also difficult to randomly allocate varying levels of this intangible and study its causal effects on business outcomes. We overcome these obstacles by using data from surveys that pose the same set of questions to both employees and management about their relationship and exploiting within-sampling-unit variation in the intangible, which is random conditional on assumptions discussed and tested in the paper.

Key findings and implications

Using a proxy for labour-management relational quality perceived by employees relative to management (hereafter, relational quality) and a strategy for causal inference, we find a positive association between relational quality and a firm’s future profitability, productivity, and retention. Notably, this association is not observed when considering relational quality perceived by employees or management alone. These findings carry 2 implications. Firstly, relational quality, closely intertwined with corporate culture and influencing employee satisfaction, has the potential to generate long-term value and be viewed as relational capital. Secondly, bilateral intangible factors, such as labour relations, should be evaluated based on input from both parties. In the absence of data enabling such a bilateral evaluation, prior research and ESG rating agencies have evaluated these factors unilaterally, relying on either the perspectives of employees or management gathered through surveys or information disclosed by management through regulatory filings or websites.

Measuring relational quality

To quantify relational quality, we compute the difference between numerical responses given by employees and management on a 3-to-5-point scale for each survey question. We then aggregate these score differences by computing their principal components (PCs) and take the first PC that we show represents significant variation in these score differences as our proxy for relational quality. The proxy reflects the reality where employees form their perception taking managerial perception communicated within the organisation as a benchmark. It thereby captures the relative perception of employees, which may go unnoticed by management and potentially lead to unforeseen improvements in labour productivity or employee retention.

Research design

Our causal inference capitalises on variation in relational quality within each sampling unit. Since businesses are randomly sampled to constitute each unit for survey purposes, their selection is inherently random. However, there is a potential issue of omitted variable bias, where other characteristics within each business may correlate with relational quality and subsequently influence outcomes such as profitability, productivity, and retention. To this end, we show that observable characteristics do not significantly differ between businesses with high and low relational quality, mitigating concerns about omitted variable bias. Moreover, to address the possibility of reverse causality, where business outcomes might affect relational quality, we estimate the association between relational quality and future outcomes, after showing that the associations do not simply reflect their contemporaneous associations.

Validating the proxy for relational quality

We validate our proxy by demonstrating its strong correlations with labour relations events, which we believe have stronger effects on employees’ perceptions than those of management. The proxy is positively correlated with agreement between employees and management on wage issues, working conditions, and job security. Conversely, the proxy is negatively correlated with disagreement on a wage increase rate and actions against management. Furthermore, we show that these correlations are driven by employees’ perceptions.

The effects of relational quality on profitability, labour productivity, and employee retention

Using the proxy, we show that relational quality exhibits a positive and statistically significant association with future profitability. This finding aligns with prior research showing that firms with higher employee ratings enjoy greater stock valuation. While such increased valuation could be due to anticipated future cash flows or market mispricing, our results lend support to the former explanation. In contrast, when considering relational quality perceived by management alone, we find no significant association with future profitability.

This observation is in line with other research showing that management’s proclaimed values are not significantly linked to operating performance. Next, we decompose relational quality into 3 distinct dimensions of culture, policy, and dispute and show that the cultural aspect accounts for the positive association between relational quality and future business outcomes. Regarding channels, we find evidence supporting labour productivity and employee retention. Specifically, relational quality is positively associated with future labour productivity and negatively with future employee turnover, with the latter being due to an improvement in retention rather than recruiting.

Underlying mechanisms

Our analysis of the varying employee responses and the varying impacts of relational quality offer further insights into underlying mechanisms. Firstly, the observed improvement in retention is driven by inexperienced employees as opposed to experienced ones, suggesting that employees with less firm-specific skills and lower switching costs are more responsive to relational quality. Secondly, reinforcing this notion, our results are (resp. are not) more pronounced in businesses that invest in the human capital development of rank-and-file employees (resp. middle managers or high-skill workers). Lastly, our findings are stronger in privately held businesses, which typically face challenges in attracting and retaining employees compared to their public counterparts.

Implications for the divergence of ESG ratings

Lastly, we elicit the implications for ESG rating divergence. We find that management-perceived relational quality is positively and significantly correlated with the S (social) score, whereas relational quality or employee-perceived relational quality does not show such a correlation. This observation leads us to reinterpret the lack of significant associations between management-perceived relational quality and future outcomes; bilateral attributes based on one-sided evaluations, which constitute the S score, may exhibit insignificant associations with future business outcomes, thus providing unsatisfactory references for firms and investors seeking to capitalise on them.

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