communication skills in the workplace essay

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Effective Communication in the Workplace

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Effective workplace communication helps maintain the quality of working relationships and positively affects employees' well-being. This article discusses the benefits of practicing effective communication in the workplace and provides strategies for workers and organizational leaders to improve communication effectiveness.

Workplace Communication Matters

Effective workplace communication benefits employees' job satisfaction, organizational productivity, and customer service (Adu-Oppong & Agyin-Birikorang, 2014). We summarized Bosworth's (2016) and Adu-Oppong and Agyin-Birikorang's (2014) works below related to the benefits of practicing effective communication in the workplace.

• Reduces work-related conflicts
• Enhances interpersonal relationships
• Increases workers' performance and supervisors' expectations
• Increases workforce productivity through constructive feedback
• Increases employee engagement and job satisfaction
• Builds organizational loyalty and trust
• Reduces employees' turnover rate
• Facilitates the proper utilization of resources
• Uncovers new employees' talents

Strategies to Improve Communication Effectiveness

Effective communication is a two-way process that requires both sender and receiver efforts. We summarized research works and guidelines for good communication in the workplace proposed by Cheney (2011), Keyton (2011), Tourish (2010), and Lunenburg (2010).

Sender's strategies for communication planning

• Clearly define the idea of your message before sharing it.
• Identify the purpose of the message (obtain information, initiate action, or change another person's attitude)
• Be aware of the physical and emotional environment in which you communicate your message. Consider the tone you want to use, the configuration of the space, and the context.
• Consult with others when you do not feel confident or comfortable communicating your message.
• Be mindful of the primary content of the message.
• Follow-up previous communications to verify the information.
• Communicate on time, avoid postponing hard conversations, and be consistent.
• Be aware that your actions support your messages and be coherent in your verbal and behavioral communication style.
• Be a good listener, even when you are the primary sender.

Receiver's strategies during a conversation

• Show interest and attitude to listen.
• Listen more than talk.
• Pay attention to the talker and the message, avoiding distractions.
• Be patient and allow the talker time to transmit the message.
• Be respectful and avoid interrupting a talker.
• Hold your temper. An angry person takes the wrong meaning from words
• Go easy on argument and criticism.
• Engage in the conversation by asking questions. This attitude helps develop key points and keep a fluid conversation.

Effective communication practices are essential for any successful team and organization. Organizational communication helps to disseminate important information to employees and builds relationships of trust and commitment.

Key points to improve communication in the workplace

• Set clear goals and expectations
• Ask clarifying questions
• Schedule regular one-on-one meetings
• Praise in public, criticize in private
• Assume positive intent
• Repeat important messages
• Raise your words, not your voice
• Hold town hall meetings and cross-functional check-ins.

Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). Communication in the Workplace: Guidelines for improving effectiveness.  Global journal of commerce & management perspective ,  3 (5), 208–213.

Bosworth, P. (2021, May 19). The power of good communication in the workplace . Leadership Choice. Retrieved May 18, 2022.

Cheney, G. (2011). Organizational communication in an age of globalization: Issues, reflections, practices . Waveland Press.

Keyton, J. (2011). Communication and organizational culture: A key to understanding work experience . Sage.

Tourish, D. (2010). Auditing organizational communication: A handbook of research, theory, and practice . Routledge

Lunenburg, F. C. (2010). Communication: The process, barriers, and improving effectiveness.  Schooling ,  1 (1), 1-10.

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Communication is key in the workplace. Here's how to improve

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Why is communication important in the workplace?

7 common types of communication in the workplace

The benefits of good communication in the workplace

8 reasons to work on your communication skills

8 ways to develop communication skills at work

How to improve communication when working remotely.

Communication, communication, communication. We all know it’s important, but communication skills can be challenging to develop and implement at work. The rise of remote and hybrid work hasn’t made it any easier, either. 

Yet, effective communication at work can be transformative for individuals, teams, and businesses. We’re here to show you why communication is important in the workplace and how to start building your and your team’s communication skills today. 

Why is effective communication important in the workplace?

Communication in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. Communication is also key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations. 

To take it a step further, specifically as a manager, building good communication skills has profound short- and long-term benefits for your organization. An effective communicator is able to motivate their team to get more done with better results and fewer misunderstandings. And who doesn’t want fewer misunderstandings?

All of these things can contribute to the company’s success — and to your own personal success as a leader.

Not all work communication is made equal. We’ve all had the experience of sitting through a boring, lengthy meeting with the thought, “This should have been an email.” 

Different communication channels are ideal for different types of communication. Depending on the type of information being conveyed, those different channels can enhance — or detract — from how it is received. An effective communicator will develop different skills and tools to match the type of communication needed.

1. Leadership communication 

Leaders often deliver one-way communications to their teams. The goal may be to inform or update, such as a memo about a new company policy or a change in direction. Leaders also often communicate to persuade, encourage, and inspire commitment. They often communicate through stories more than data.

2. Upward communication 

Managers (and team members) often have to communicate with their own managers and with other leaders who are not in their direct chain of command. These may take the form of memos/emails, reports, or a slot in a standing meeting. Regardless of the format, these types of communications should be considered more formal. 

3. Updates 

Since they’re brief by nature, updates often fall short of being a type of strong communication. Use a visual tracker or dashboard to carry the load, and save your verbal or written commentary for drawing the audience’s attention to what is most important — typically, what requires action or further involvement from them. This might include surprises, obstacles, and potential risks, as well as wins.

4. Presentations

These formal communication events tend to receive the lion’s share of attention, for good reason. Presentations are communication tools that are typically aimed at a larger audience with higher stakes. They have objectives like informing, influencing, and persuading. In addition, many people fear public speaking , and thanks to TED and other series, we have a high expectation for entertainment as well as insight. 

5. Meetings 

Meetings, whether large or small, are a critical part of a workplace’s internal communication strategy . They’re also one of the least understood and most overused types of communication. Effective meetings build synergy between teams and quickly communicate information that would have a high potential to be misunderstood in another format (like email). The best meetings are highly collaborative and leave participants feeling energized, not drained.

6. Customer communications 

Communicating with customers can run the entire gamut discussed above, from one-offs to face-to-face , virtual, spoken, or written, formal to ad hoc. In general, all of the considerations of communication among employees go double for customers. Be deliberate and plan your messages to provide what your customer needs, in the way they prefer, and create a positive impression for the company and the product.

7. Informal interactions 

Informal communications include the emails and chats you engage in all day: making requests, asking for information, responding to requests, and giving or receiving support and guidance. In addition to moving the work of the organization forward, these informal communications have secondary objectives of forming social connections , building culture, establishing trust , and finding common ground.

When employees are directly involved in work products and initiatives, it helps to foster a sense of ownership in the company’s future. It also makes them want to work to improve things like the company’s profitability, customer satisfaction, and brand.

Let’s take a look at some ways that building your communication skills cascades down through your organization — and directly impacts its bottom line.

1. Better engagement

Better communication results in greater employee engagement , which is a key metric for employee productivity and potential retention. It reinforces that your people are key contributors and people who the company values for their unique skills and experience. In other words, their contribution — and input — truly make a difference. 

2. Increased morale

Team members with low job satisfaction take more time off of work, are less productive when in-office, and often negatively impact the productivity of other employees when they are present. However, when an employee has an understanding of the work that they have to do and how it connects to the overall success of the team, they bring more energy and pride to their work. 

3. Improved productivity

Better communication techniques help employees to better comprehend their roles, which in turn helps employees perform their assigned duties better. Resources and time can be saved through these techniques, therefore getting more work done and reducing stress .

4. Reduced churn

From customer support representatives to senior technical staff, experience equals value to customers and to the company. And no organization wants to waste the huge costs of recruiting and training good employees by having them leave quickly. As a key factor in employee satisfaction and engagement, communication adds value to the organization by reducing the turnover of skilled and seasoned staff members. 

5. Greater loyalty

Longer-term, keeping employees for many years can add strength to the company and impact the bottom line. Many jobs require years of experience before an employee has sufficient expertise to drive innovation, solve critical problems , and lead others. How an employee feels toward the company — based on how they feel they are treated and valued as individuals — impacts how loyal they will be.

6. Better collaboration

Most companies today use technologies that don’t require team members to be in the same room, the same building, or even the same country. This shift presents new communication challenges, which means managers can facilitate collaboration by helping groups communicate effectively when using the latest technologies. 

7. Fewer workplace conflicts

Many conflicts originate with miscommunication . Poor communication can create negative relationships or even toxic or hostile work environments . Building clear communication can improve company culture and prevent misunderstandings between managers and employees . This includes honing and refining communication styles that focus on listening to others, having empathy, and considering individual differences. 

8. Greater motivation

Psychologists have found that unless people understand the “why” of a concept, they will be less likely to understand or remember it. The same goes for many aspects of people’s work lives. As a manager, one key communication skill is hearing the “why” and following up with a “because.” This approach will help you motivate employees .

Now that you understand the importance of good communication at work, you need to know how to develop those skills. Remember: effective communication is about active listening — while it may seem counter-intuitive, a “listener-first” approach will often help you structure the delivery of your message. 

Here are 8 more tips for developing your communication skills .

1. Think it through

There are many communications frameworks, but if you want to improve your communication skills, start by getting in the habit of thinking through these 5 questions for any communication you create:

• Why are you communicating?
• Who is the receiver, audience, or participant? 
• What is your goal or objective? 
• What do you want the recipient to do as a result of the communication? 
• What format will best accomplish your goal? 

If you struggle to answer these five questions, you should spend some additional time thinking about how and why you’re communicating. Then, test your understanding with co-workers or your manager.   

2. Give it time

Plan what you want to say and review your communication to make sure it’s actually doing the job you need it to. For written communications, especially, this means: revise, revise, revise. Remember, great communication might seem effortless, but it rarely is.

3. Make it easy

Workplace communication almost always has a larger goal. People are busy. Don’t make them work too hard to understand what you are saying and what you need them to do. State your objective and main point from the beginning of a presentation or written communication so that your audience knows where you’re going. Then fill in the details.

4. Simplify

While you don’t want to condescend or “dumb it down,” in everyday work communications, be mindful of not making the other party work too hard to understand. Find a clear, simple phrasing to encapsulate your point. Repeat it at the beginning, middle, and end, and consider using a simple visual or metaphor to make your point clear and memorable.

5. Experiment and diversify

Work on developing different tactics for different communication needs. Focus on experimenting with one aspect of your communication at a time. For example, spend a week paying extra attention to how you structure informal communications. Then spend a week trying different structures for formal meetings or updates.

6. Practice and reflect

Be deliberate about reflecting on what goes well and what doesn’t in your day-to-day communications. Maybe an email to your manager didn’t go well. Can you see how it might have been misinterpreted? What would you do differently next time? Similarly, if a conversation with a co-worker didn’t yield the expected results, try to identify whether you clearly communicated what you needed. 

7. Consider the full package

Consider recording yourself through a few interactions to gain insight into what your full package is communicating in your daily interactions with your team. Do you make eye contact? Is your facial expression relaxed and confident, or tense? How’s your body language? Do you leave time for questions and clarification? 

8. Seek feedback

Ask a few trusted co-workers and your manager to rate your communication skills. Start by asking them to rate (i.e., on a scale of 1-10) your written and spoken communication separately. Then ask these 3 questions: 

• What one thing should I start doing to communicate better with you?
• What one thing should I stop doing in my communications with you?
• What one area or skill should I work on to improve how I communicate in this organization?

Communicating well is even more important for leaders and managers during remote work . Doing it well can help build trust and connection with your team and avoid some of the frustrations that come from miscommunication. 

Here are a few areas to consider to improve remote communication:

1. Clarify expectations 

State expectations upfront and repeat them at the end of a communication . Even better, ask the other person to restate their understanding of your expectations. 

2. Engage in 2-way flow 

Being remote can make it easier for employees to check out and disengage. Be deliberate and creative about giving others a role in communication. Ask questions, use polling and ranking tools, and solicit responses in the form of emojis, gifs, or one-word descriptors.   

3. Remember the power of in-person 

A lot can be misinterpreted in the flat space of text without additional cues like tone of voice and facial expression. Don’t default to communicating solely through text or chat. A well-crafted team Zoom call or in-person meeting can establish a better connection and shared understanding, giving others a chance to surface areas of misalignment.

4. Focus on quality 

People may feel protective of their time when working remotely, so make sure that live events are well-thought-out. Send agendas, meeting objectives, or background reading ahead of time to help people prepare to have productive conversations.

5. Create an informal space 

Assuming good intentions and a sharing culture are both foundational for effective day-to-day communication at work. That said, they’re hard to build and maintain without opportunities for casual interaction like happy hours or non-work Slack channels . 

6. Show you care 

You don’t have to spend a lot of time checking in with people and asking about their personal lives. But, now more than ever, it’s worth reminding yourself that the recipients of your communications are real people who have their own challenges, distractions, hopes, and fears. Before getting on a video call or firing off an email, try picturing that person on the other end.

Start communicating better today

Every year communication tops the list of skills in demand by employers. There's a reason. Communication is what makes our professional and personal relationships go smoothly. It's how we show care, catalyze change, and get things done. Business coaching for your team and yourself can help with this skill.

That's reason enough to improve — and keep improving — these important skills. Luckily, we can all learn to communicate better.

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Allaya Cooks-Campbell

With over 15 years of content experience, Allaya Cooks Campbell has written for outlets such as ScaryMommy, HRzone, and HuffPost. She holds a B.A. in Psychology and is a certified yoga instructor as well as a certified Integrative Wellness & Life Coach. Allaya is passionate about whole-person wellness, yoga, and mental health.

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12 tips for effective communication in the workplace

Effective communication transcends simple information exchanges. Understanding the emotions and motives behind the given information is essential. In addition to successfully conveying messages, it's important to actively listen and fully understand the conversation, making the speaker feel heard and understood.

Today, we’re in almost constant contact with our coworkers. You might not put a lot of thought into saying “hi” to your coworker, grabbing virtual coffee with a remote team member, or sending a gif of a cat wearing pajamas to your team—and that’s ok. Even though you’re communicating at work, there’s a difference between these types of messages and communication in the workplace.

Communication in the workplace refers to the communication you do at work about work. Knowing when and how to effectively communicate at work can help you reduce miscommunication, increase team happiness, bolster collaboration, and foster trust. Teams that know how to communicate effectively about work are better prepared for difficult situations. But building good communication habits takes time and effort—and that’s where we come in. Here are 12 ways to take your workplace communication skills to the next level.

What is effective communication?

Effective communication is the exchange of ideas, thoughts, opinions, knowledge, and information so that the message is received and comprehended clearly and purposefully. When we communicate effectively, all stakeholders are fulfilled.

Developing effective communication skills requires a delicate balance of active listening, verbal communication, nonverbal cues, body language, and emotional intelligence to ensure messages are clearly transmitted and understood.

It's about more than just talking; effective communication involves listening skills and a deep understanding of interpersonal dynamics. Individuals can use these communication skills to bridge gaps, make informed decisions, and strengthen relationships. 

What does “workplace communication” mean?

Communication in the workplace can happen face-to-face, in writing, over a video conferencing platform, on social media, or in a group meeting. It can also happen in real time or asynchronously , which happens when you’re communicating about work over email, with recorded video, or on a platform like a project management tool . Some examples of workplace communication include:

Team meetings

1:1 feedback sessions

Receiving information

Communicating about project status or progress

Collaboration on cross-functional tasks

Nonverbal communication

Collaboration Report: How the most effective teams in the world collaborate

Explore key traits that have made the most effective teams in the world successful: their strategies, techniques, and tips for working well together.

What makes communication effective?

Now that you know what type of communication can be included in workplace communication, how do you start getting better at it? There are a few key tenets of effective communication that you can use, no matter what type of communication it is. In particular, good communication:

Aims for clarity. Whether you’re sending a Slack message, drafting an email, or giving an off-the-cuff reply, aim to be clear and concise with your communication.

Seeks to solve conflicts, not create them. In the workplace, we're often involved in problem solving and collaborating on projects or tasks. Good communication in the workplace can involve bringing up blockers or providing feedback—but make sure the goal is to get to a better place than where you are now.

Goes both ways. Every instance of effective communication in the workplace represents an exchange of information—even when the information is communicated solely through nonverbal cues.

Benefits of effective communication in the workplace

Clear, effective workplace communication can:

Boost employee engagement and belonging

Improve interpersonal skills and emotional intelligence

Encourage team buy-in

Increase productivity

Build a healthy workplace and organizational culture

Reduce conflict

Increase retention

7 tips for more effective communication in the workplace

Effective communication in the workplace is all about where, how, and when you’re communicating. Try these seven tips to develop better communication skills.

1. Know where to communicate—and about what

Communication happens in many different forms—face-to-face, over email, via instant messages, and in work management platforms. To be most effective, make sure you’re following communication guidelines and messaging about the right things in the right places.

Sometimes, knowing where to communicate is half the battle. Your company may have different communication tools , which makes knowing which tool to use all the more important. Which tool is appropriate for your question or comment? Do you need to communicate in real time, or is it ok to send an asynchronous message? If you’re not sure, ask a team member or manager where you should be sending different types of messages. It is important for everyone to be on the same page. For example, at Asana, we use:

2. Build collaboration skills

Collaboration is the bedrock of effective teamwork. In order to build strong team collaboration skills , you need to practice open and honest communication. This doesn’t necessarily mean always agreeing on things—knowing how to disagree and work through those differences is a key part of collaboration, too.

Collaboration and communication skills are kind of a “chicken and egg” scenario. You can build good collaboration by communicating effectively, but knowing how to collaborate is a key component of strong communication. Essentially, this just means you’ll have to practice improving both collaboration and communication skills over time. As you improve team collaboration, you’ll get better at conveying information and opinions in a work environment—and as a result, that honest communication will make collaboration feel more effortless.

3. Talk face-to-face when you can

Perhaps the most tried-and-true way to avoid miscommunication is to talk face-to-face. If your team is virtual, speaking via video conferencing also works. Eye contact is particularly important if you know a conversation is going to be hard. Tone can be difficult to communicate through writing so ideally, you want your team member to be able to see your facial expressions and body language.

If your team is remote or distributed, communicating via a phone call instead of a video conference could work as well. Video conferencing fatigue is real, and it can make collaboration and communication particularly difficult for remote teams. Communicating over the phone reduces some of the visual strain, while still giving you the ability to hear your team member’s voice and tone.

4. Watch your body language and tone of voice

Communication isn’t just about what you say—it’s also about how you say it. Make sure you aren’t crossing your arms or coming off as curt. Oftentimes, your body language may have nothing to do with the current situation—maybe you’re tired or stressed about something in your personal life. But your team members, who might not have that context, could see your actions and assume you’re angry or upset about something. Particularly for hard conversations, try to relax your body language and facial expressions to avoid giving off any unintentional cues.

5. Prioritize two-way communication

Listening skills are just as important to communication in the workplace as talking. Part of being a collaborative team member is listening to other people’s ideas instead of just trying to put your own ideas out there.

There are two common types of listening : listening to reply and listening to understand. When you listen to reply, you’re focusing on what you’re going to say next, rather than what the other person is saying. With this type of listening, you risk missing key information or even repeating what the other person just said.

Instead, try active listening—that is, listen to what the other person has to say without thinking about how you’re going to reply. If you do think of something you want to say, jot it down so you can go back to listening to understand , instead of trying to remember the thing you want to say next.

6. Stick to facts, not stories

“Facts vs. stories” is a technique recommended by the co-founder of the Conscious Leadership Group, Diana Chapman. In this case, “facts” are things that have actually happened—things that everyone in the room would easily agree on. A “story,” on the other hand, is your interpretation of the situation.

For example, say your manager gives you live feedback during a small team meeting. That is a fact. You weren’t expecting the feedback, and you feel like your manager shared the feedback—instead of saving it for your 1:1—because they’re dissatisfied with your work. This is a “story” because you have no way of knowing if it is true or not.

Stories are inevitable—we all create stories from facts. But try to separate stories from facts, and avoid acting on stories until you’re able to validate them. For example, in this case, you might want to talk to your manager during your next 1:1 and ask why they shared feedback in a team meeting.

7. Make sure you’re speaking to the right person

Effective workplace communication is as much about who you’re talking to as it is about what you’re saying. Poor communication often occurs when you’re talking to the wrong people or trying to share information in the wrong setting.

To avoid this, make sure the right people are in the room or receiving the message. If you aren’t sure who that would be, go through an exercise to identify any important project stakeholders who might be missing.

5 tips to build effective communication skills in the workplace

If you’re a leader, you have the power to set and establish communication conventions on your team. Effective communication skills can build healthy company culture , foster trust among your employees, and break down silos between cross-functional teams. Here’s how:

1. Address any underlying changes

Before you start improving your team’s communication skills, ensure there are no underlying issues that keep everyone from communicating honestly. Does everyone feel comfortable talking openly? Is there anything that might make a team member feel like they can’t be their full selves?

One of the most valuable things you can do as a leader is to make sure your employees feel comfortable showing up to work as their whole selves (or as much of themselves as they want to bring). Whether that means voicing disagreements, talking about their passions outside of work, or being honest about what type of communication works best for them, make sure to understand each team member’s needs and ensure they’re being met in the team environment.

One theme that kept coming up in our employee engagement surveys was that we could improve information sharing and communication across the organization, so we looked for a way to do that.”

2. Frequently ask for feedback

If you don’t ask for feedback on your communication style, you may never get it. Even though communication in the workplace impacts every other interaction, team members might not immediately think of it as something to provide feedback on. By asking your employees for feedback on your communication style, you can continue to improve and develop clear communication strategies for your team.

3. Understand team communication styles

Another effective way to communicate with your team is to ask them how they want to communicate. Communication preferences shouldn’t be a secret—or a guessing game—and knowing off the bat if your team members prefer video conferences or phone calls, early morning meetings, or afternoon jam sessions can help you create an environment where they can thrive.

Important questions to ask include:

Are they an early bird or a night owl?

Do they like structured meetings or prefer free-flow brainstorming sessions?

Do they do their best thinking out loud, on the spot, or on paper?

What personality type do they identify with: introvert, extrovert, or ambivert?

Do they feel like they know their team members, or would they prefer more team bonding activities?

What types of meetings or tasks are most energizing for them?

4. Make time for team building or icebreakers

Getting to know your team is critical to developing good communication skills. It’s particularly important to make time to get to know your team outside of a workplace setting. Icebreaker questions can help bring an element of personality and fun to every meeting, so consider starting with a light chat before diving into your meeting agenda.

5. Set the tone

Remember: the way you communicate and collaborate will impact your entire team. It’s up to you to set the standard for open and clear communication in the workplace. Once you establish this standard, your team will follow suit.

Every few months, make a note to follow up with how everyone is feeling about team communication. Are there any habits that have cropped up in the last few months that you want to cull or encourage? Regularly thinking about how your team communicates—instead of “setting and forgetting” your team practices—can help you be more intentional about your communication methods.

As an organization grows, communication starts to bottleneck. At Hope for Haiti, we’ve seen those inefficiencies hurt us: when we can’t run like a well-oiled machine, we’re not serving as many people as we could be—and it’s our responsibility to improve upon that.”

More types of workplace communication

Most discussions about communication in the workplace assume the “workplace” is in person. But there are various forms of communication across different locations—from global offices to remote teams. Most effective communication best practices still apply to any type of team, but there are a few additional considerations and best practices you can use to help team members truly connect.

Distributed teams

Distributed teams work across multiple national or global offices. These teams might span different time zones and languages, and each office will have its own culture and habits. Don’t expect each distributed team to communicate in the same way—in fact, one of the advantages of distributed teams is the variety of thought you’re exposed to by working with teammates from all over the world.

If you work on a distributed team, it’s critical to over-communicate so that team members in different time zones and offices stay in the loop. Make sure to document everything in a central source of truth that team members can access when they’re online, and look for a tool that updates in real-time so no one has to slow down due to information lag.

Keep in mind that time zones might affect how people come to a conversation. Try to schedule meetings when everyone is available, or offer recordings and notes if team members can’t make it. It’s also critical to double check that the right people are in the loop, and that they aren’t just being left out because they’re in a different office than the majority of your team.

Online coworkers

If you’re working with a virtual team, it’s critical to establish where you’re going to communicate and how frequently. Knowing exactly what each communication tool should be used for can help team members feel connected—even while they’re remote.

While working remotely, we’ve had to re-learn how to communicate in many ways. Slack, Asana, and integrations between these tools has replaced or supplemented a lot of in-person ways we used to communicate.”

Remote team members can feel isolated and disconnected from one another, so consider doing an exercise with your entire team about preferred business communication habits. Some team members might love cold calls, while others might prefer scheduled meetings with concise agendas. Because team members have fewer chances to interact in person, it’s critical to establish these forms of communication as a team so you can keep the communication channels open.

Finally, make sure to bring team members in for regular team bonding events. Whether you’re doing icebreaker activities at the beginning of every meeting or scheduling some time to just chat at the end of each week, dedicated team time can help team members connect, no matter where they’re dialing in from.

The cherry on top of effective workplace communication

The last component of great communication is having a central source of truth for all of your communication and work information. Using a centralized system like a work management tool can help you coordinate work across all levels of your team. Learn more about how work management makes project coordination and communication easier in our introduction to work management article .

FAQ: Effective communication in the workplace

What are the best ways of communicating with your work colleagues.

The best ways of communicating with your work colleagues involve concise, respectful, and timely exchanges. This can be achieved through various channels, such as emails, instant messaging, face-to-face meetings, and video calls. Selecting the right medium based on the context of your communication (e.g., using emails for formal requests or Slack for quick queries) and ensuring you're concise and to the point can enhance the effectiveness of your communication.

Why is effective communication important?

Effective communication ensures that information is accurately conveyed and understood, resulting in improved efficiency, fewer misunderstandings, and better working relationships. It promotes teamwork, decision-making, and problem solving, which makes effective communication a cornerstone of successful operations and a positive work environment.

What constitutes effective communication?

Effective communication is characterized by clarity, conciseness, coherence, and considerateness, also known as the 5 Cs of communication. It means the message is delivered in a clear and understandable manner, is direct and to the point, logically organized, and sensitive to the receiver's needs and perspectives. It also involves active listening, openness to feedback, and the ability to adjust or paraphrase the message according to the audience and context.

How can you become an effective communicator?

To become an effective communicator, focus on clarity and brevity in your messages, actively listen to others, and provide constructive feedback. Pay attention to both verbal and nonverbal cues, such as body language and tone, to ensure your message is received as intended. Practice empathy by considering the receiver's perspective, and be open to feedback to continuously improve your public speaking skills.

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Understanding The 4 Communication Styles in the Workplace

How to improve yours and navigate others

Sanjana is a health writer and editor. Her work spans various health-related topics, including mental health, fitness, nutrition, and wellness.

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

Hinterhaus Productions / Getty Images

We encounter a ton of different personalities at work. Some are easy to get along with; whereas, others are harder to vibe with. How well we're able to work with people often depends on our workplace communication style.

So, what exactly is a workplace communication style? Your workplace communication style is the manner in which you share ideas, information, and issues in a professional setting. A combination of verbal and nonverbal cues, it affects how you interact, learn, share, and collaborate.

Research shows that effective and appropriate communication is linked to greater productivity, better organizational health, and increased employee satisfaction. How we communicate can also play a huge role in determining our personal and professional growth and success.

Our communication style is based on our unique characteristics, which drive our approach to sharing and exchanging information with others, says Octavia Goredema, a career coach and author of “Prep, Push, Pivot.”

Identifying your communication style will allow you to enhance your interactions with others and play an important role in building your personal brand.

Apart from defining your own communication style, it’s also important to recognize other people’s communication styles. This is crucial because we all have different ways of interacting, processing, and conveying information, says Goredema. If you can recognize the differences, you can use your emotional intelligence to adapt to the needs and preferences of others, she adds.

Keep reading to explore passive, passive-aggressive, aggressive, and assertive workplace communication styles.

Passive Communication Style

These are some of the characteristics of a passive workplace communication style:

• Reluctance to speak up: Someone with a passive workplace communication style may hesitate to express their thoughts, opinions, ideas, and needs. Instead of speaking up, they may wait for others to take the lead.
• Conflict avoidance: Passive communicators often go to great lengths to avoid conflicts or disagreements. They may choose not to give others feedback or address issues directly.
• Difficulty setting boundaries: They may find it difficult to decline requests or express their own limitations. They might agree to tasks or responsibilities they are uncomfortable with because they are unable to say “no.”
• Indirect communication: They may use indirect language or non-verbal cues to convey their thoughts or emotions, which can sometimes cause misunderstandings and confusion.
• Low self-confidence: A passive communication style often stems from a lack of self-confidence. The person may doubt their own abilities, which can prevent them from expressing themselves openly. They may fear rejection , so they may hold back their ideas or opinions.

You may choose to remain passive in situations where you have little interest or involvement. However, in other situations a passive communication style may be ineffective and a more assertive communication style may be required.

What to Do If You’re a Passive Communicator

If you’re a passive communicator, these are some strategies that can help you be more assertive :

• Define your goals: Set specific communication goals for yourself. Whether it's speaking up in meetings, asking for help when needed, or providing honest feedback, having clear objectives can be helpful.
• Practice assertive language: Use clear, concise, and direct language to express your thoughts and ideas. Avoid overly apologetic or overly deferential language that can weaken your message.
• Rehearse what you want to say: If you find it difficult to be spontaneously assertive, it can be helpful to prepare what you want to say in advance. Rehearsing it can boost your confidence and help you feel more in control.
• Set boundaries: Clearly communicate your boundaries to colleagues and supervisors. Learn to politely but firmly say "no" when you genuinely can't take on additional tasks or commitments.
• Remind yourself of your qualifications: If you feel shy or timid, or worry that others won't value your ideas, career coach Krystin Morgan recommends reminding yourself of your credentials and accomplishments. “Remember that you deserve to have a seat at the table and share your opinion.”

How to Interact With a Passive Communicator

These are some strategies that can help you interact with a passive communicator:

• Include them in discussions: If someone rarely speaks up or shares their thoughts, Morgan recommends making space for them to engage in the conversation. “For instance, in a group setting, this could mean asking the person for their thoughts or ideas.”
• Consider alternative forms of communication: Some people feel intimidated by large groups and communicate better one-on-one instead, says Morgan. Others prefer written communication and may be more willing to share their thoughts over email.
• Offer reassurance: Assure the person that their thoughts and opinions are valued and respected. Show appreciation for their ideas and contributions.
• Be approachable: Create a dynamic where the person feels comfortable approaching you. Be friendly, open, and non-judgmental in your interactions.
• Avoid pressuring them: While you want to encourage them to speak up, avoid putting them on the spot or pressuring them to talk.

Aggressive Communication Style

These are some of the characteristics of an aggressive workplace communication style:

• Dominance: People who communicate aggressively tend to try and control conversations and situations. They may interrupt others, raise their voice unnecessarily, or use forceful body language to assert dominance.
• Bluntness: Aggressive communicators may be blunt and direct in their communication, sometimes to the point of being rude or tactless.
• Disregard for boundaries: They may ignore personal or professional boundaries , which can be inappropriate and uncomfortable.
• Resistance to compromise: They may resist compromise and aggressively try to put their point across or ensure things are done their way.
• Personal attacks: This communication style can involve insults, personal attacks, or name-calling. The person may attack someone's character or abilities in an attempt to assert their own superiority . In turn, they may be defensive when questioned or challenged.

Research shows that men who are aggressive communicators are often lauded for vigorously pursuing their goals; whereas, women who are aggressive communicators are regarded more negatively.

What to Do If You’re an Aggressive Communicator

If you’re an aggressive communicator, these are some strategies that can help you be more respectful of others in the workplace:

• Identify your triggers: Identify what triggers your aggressive responses. Understand the underlying emotions or situations that cause you to respond aggressively. Keeping a journal can help you track and manage your triggers and responses.
• Pause before you respond: When you feel the urge to respond aggressively, pause and take a deep breath. This brief moment can help you collect your thoughts and respond more calmly.
• Choose your words carefully: Pay attention to your choice of words. Use respectful language that reflects a willingness to collaborate and engage in a positive discussion. Practicing or role-playing important discussions in advance can help you be more calm and composed in the moment.
• Practice empathy: Put yourself in the other person’s shoes and consider their perspective. This can help you understand their feelings and be more empathetic toward them.
• Apologize and make amends: If you've acted aggressively toward someone in your workplace in the past, acknowledge your behavior and apologize to them.

How to Interact With an Aggressive Communicator

These are some strategies that can help you interact with an aggressive communicator:

• Remain calm: Though it can be difficult in the moment, it's important to stay calm and composed when faced with aggression. Responding with anger or defensiveness can escalate the situation further. Maintain a professional demeanor and avoid engaging in personal attacks.
• Focus on the issue: Separate the aggressive tone from the content of the message. Concentrate on addressing the core issue being discussed, rather than reacting to the aggression. Keep the conversation focused on working together to find solutions.
• State your boundaries: Politely but firmly communicate your boundaries . Let the person know that you expect to be addressed respectfully and will not engage in aggressive exchanges.
• Stay empathetic: Try to understand the underlying reasons for the person’s aggression. They might be experiencing stress, frustration, or pressure that's influencing their communication style.
• Seek support: If the aggression is frequent, inappropriate, or escalates to the point of harassment, seek the support of your manager, HR, or other appropriate channels.

Passive-Aggressive Communication Style

A passive-aggressive communication style combines elements of both passive and aggressive behavior. These are some of the characteristics of this communication style:

• Covert criticism: Passive-aggressive communicators may use sarcasm, backhanded compliments, eye-rolls, or disrespectful gestures to indirectly mock or criticize someone’s ideas or actions.
• Indirect communication: Rather than addressing issues head-on, people who communicate passive-aggressively resort to more subtle, indirect tactics. They use veiled language that leaves room for ambiguity and later gives them an opportunity to deny their words.
• Silent treatment: Rather than communicating clearly, they might give people the silent treatment or withhold important information as a form of expressing displeasure.
• Subtle sabotage: They may subtly engage in actions that undermine other people’s projects or initiatives.
• Involvement of others: Instead of addressing issues directly with the concerned parties, they might complain to colleagues or superiors to garner sympathy or support. They might frame themselves as victims, deflecting responsibility for their passive-aggressive behavior.

A passive-aggressive communication style breeds mistrust and misunderstandings. It can cause tension to build among team members, which can eventually lead to conflict in the team.

What to Do If You’re a Passive-Aggressive Communicator

If you’re a passive-aggressive communicator, these are some strategies that can help you be more direct and assertive in the workplace:

• Reflect on your communication style: Recognize and acknowledge your passive-aggressive tendencies. Understand the negative impact they have on your relationships and team dynamics.
• Work on being more direct: Make an effort to express your thoughts, concerns, and opinions directly and honestly. Work on sharing ideas openly, praise generously, and feedback constructively.
• Be mindful of your tone: Pay attention to your tone and body language . Aim to communicate in a way that is respectful and collaborative.
• Don’t let issues fester: Don't let issues pile up and fester. Address things in a timely manner, while they are still manageable, to prevent resentment and passive-aggressive behavior from setting in.
• Seek constructive outlets: Instead of resorting to passive-aggressive tactics, find constructive ways to express frustration or disagreement with colleagues.

How to Interact With a Passive-Aggressive Communicator

These are some strategies that can help you interact with a passive-aggressive communicator:

• Stay professional: Respond to their behavior calmly and professionally. Avoid reacting with frustration or aggression, as this might give them more ammunition to use against you.
• Focus on the facts: Stay focused on the facts of the situation. Address the actual issue at hand, rather than getting caught up in their passive-aggressive comments or behavior.
• Seek clarifications: If their communication is unclear or ambiguous, ask them to clarify their intentions or concerns. It may be helpful to get things in writing, so there’s no room for misinterpretation.
• Be direct: Encourage open and direct communication. If you sense passive-aggressive behavior , gently encourage them to express their thoughts and feelings more directly. Let them know that you value open and honest communication and that disrespectful behavior will not be tolerated.
• Address the pattern: If you notice a consistent pattern of passive-aggressive behavior, address it politely but firmly. For example, you could say: "I sense some frustration in your tone and I'd like to understand what's causing it. Can we talk about what’s bothering you?" or “If you’re facing any challenges or in disagreement about something, I’m willing to listen and work with you to find a solution.”

Assertive Communication Style

These are some of the characteristics of an assertive workplace communication style:

• Straightforwardness: Assertive communicators express themselves clearly, using straightforward language to convey their thoughts and ideas. They are often direct and to the point, says Morgan. They can say “no” or set boundaries when necessary.
• Confidence: People who communicate assertively speak with conviction, projecting confidence and self-assurance.
• Respect: Assertive people respect others’ opinions, feelings, and autonomy. They acknowledge differing viewpoints and seek common ground.
• Ownership: Assertive individuals take ownership of their feelings and communicate them without blaming others. They use "I" statements to express emotions.
• Expressive body language: They use open and engaged body language while communicating. For instance, they maintain eye contact and use gestures to reinforce their messages.

An assertive communication style fosters a positive, respectful, and collaborative work environment. While it may take some getting used to, working with someone who communicates assertively can be a real positive because you never have to wonder what they mean or where you stand, says Morgan.

What to Do If You’re an Assertive Communicator

If you’re an assertive communicator, these are some strategies that can help you improve your communication skills further:

• Keep an open mind: While being assertive can help you get your point across, it’s also important to be flexible and keep your mind open to other people’s ideas and approaches.
• Be adaptable: Remember that different situations may require different communication styles. It's important to tailor your style to individuals and situations whenever possible, so Morgan recommends being mindful of who you're speaking with and how they prefer to communicate.
• Be patient: Sometimes, assertive communicators can be impatient with people who don’t get directly to the point. Try to cultivate patience and remain calm and composed.
• Offer reassurance: Not everyone will understand your communication style—some people may feel intimidated or feel as though you aren't being "nice" enough, says Morgan. It can be helpful to offer reassurance on occasion so people know you mean well.

How to Interact With an Assertive Communicator

These are some strategies that can help you interact with an assertive communicator:

• Avoid beating around the bush: Assertive communicators tend to prefer to have folks communicate directly back to them, so focus on speaking confidently and concisely to them, says Morgan. Avoid beating around the bush and come to the point succinctly when you’re interacting with them.
• Respect their perspective: Even if you have differing opinions, acknowledge and respect their viewpoint. A healthy exchange of ideas can lead to better understanding.
• Give honest feedback: If the conversation involves feedback, provide it in a clear and straightforward manner, focusing on behaviors and outcomes. They are likely to appreciate constructive, actionable feedback.

What Kind of Communicator Are You?

Our fast and free communication styles quiz can help give you some insight into how you interact with others and what it could mean for your interpersonal relationships, both at work and at home.

How to Improve Your Communication Skills

These are some strategies that can help you improve your workplace communication skills, according to the experts:

• Develop self-awareness: Take some time to self-reflect and become more aware of your communication style at work. Identify your strengths and pay attention to areas that could use improvement. It can also be helpful to ask your colleagues for feedback on your communication style.
• Decide what you want to be known for: Goredema recommends deciding what you want to be known for at work and then considering how your communication style can support that reputation.
• Listen actively to others: Active listening is a strategy that will serve you well, says Goredema. She explains that it involves listening fully to what the other person is saying, without interrupting, making assumptions, or jumping to conclusions based on their words or nonverbal cues. You can show the person that you're engaged and actively listening by nodding, maintaining eye contact, and asking clarifying questions during the conversation.
• Ask open-ended questions: Close-ended questions typically evoke a “yes” or “no” response, whereas open-ended questions can reveal underlying motivations, beliefs, and attitudes that may not be apparent at the outset, says Goredema.
• Adapt to your audience: Tailor your communication style to the preferences and needs of your audience. Adjust your approach depending on whether you're speaking with colleagues, clients, or superiors.
• Learn from your mistakes: If you become aware of a miscommunication, address it promptly and openly. Learn from these situations to avoid similar issues in the future.

de la Torre GG, Ramallo MA, Gonzalez-Torre S, et al. Communication styles and attention performance in primary school children . Behav Sci (Basel) . 2021;11(12):172. doi:10.3390/bs11120172

Hicks JM. Leader communication styles and organizational health . Health Care Manag (Frederick) . 2020;39(4):175-180. doi:10.1097/HCM.0000000000000305

Abed LG, Abed MG, Shackelford TK. Interpersonal communication style and personal and professional growth among Saudi Arabian employees . Int J Environ Res Public Health . 2023;20(2):910. doi:10.3390/ijerph20020910

Maloney ME, Moore P. From aggressive to assertive . Int J Womens Dermatol . 2019;6(1):46-49. doi:10.1016/j.ijwd.2019.09.006

Richard C, Lussier MT, Millette B, Tanoubi I. Healthcare providers and patients: an essay on the importance of professional assertiveness in healthcare today . Med Educ Online . 2023;28(1):2200586. doi:10.1080/10872981.2023.2200586

By Sanjana Gupta Sanjana is a health writer and editor. Her work spans various health-related topics, including mental health, fitness, nutrition, and wellness.

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The Science of Strong Business Writing

• Bill Birchard

Lessons from neurobiology

Brain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons—the “reward circuit”—light up as people respond to everything from a simple metaphor to an unexpected story twist. The big takeaway? Whether you’re crafting an email to a colleague or an important report for the board, you can write in a way that delights readers on a primal level, releasing pleasure chemicals in their brains.

Bill Birchard is an author and writing coach who’s worked with many successful businesspeople. He’s drawn on that experience and his review of the scientific literature to identify eight features of satisfying writing: simplicity, specificity, surprise, stirring language, seductiveness, smart ideas, social content, and storytelling. In this article, he shares tips for using those eight S’s to captivate readers and help your message stick.

Strong writing skills are essential for anyone in business. You need them to effectively communicate with colleagues, employees, and bosses and to sell any ideas, products, or services you’re offering.

• Bill Birchard is a business author and book-writing coach. His Writing for Impact: 8 Secrets from Science That Will Fire Up Your Reader’s Brain will be published by HarperCollins Leadership in April 2023. His previous books include Merchants of Virtue, Stairway to Earth, Nature’s Keepers, Counting What Counts, and others. For more writing tactics, see his website .  

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Communication Skills in Human Life Essay

Introduction.

Communication has always been an essential element of every aspect of human life. Very much depends on the person’s ability to communicate with others and to apply efficient communicative skills to achieve their goals. In general, it is possible to state that the ability to communicate constructively shapes the major part of the individual’s success in his or her personal life, at work and in other spheres. There are many jobs that involve constant communication with clients, provision of some consultative or advisory services, which is almost solely built on the principles of communication and interaction with people. Business affairs are as well impossible to be accomplished without making business agreements, holding negotiations and instructing the personnel on the goals to pursue. There is a great multitude of examples of the need of communication skills in daily life, so it goes without saying that business operations require well-developed communication abilities and demand their application on a daily basis. It is enough to mention the ever-growing globalization of the world and business together with it, so interpersonal and cross-cultural communication acquires key importance in the contemporary world. It is for this reason that one needs to pay close attention to the issue of communication skills in the process of learning business communication and related topics.

Communication Skills and Strategies

Communication, no matter how simple and familiar it may seem, appears to be a complicated and multi-dimensional concept that needs thorough consideration and hard work in the process of acquiring the basic skills necessary for success. It does not correspond to a casual notion of talking as the communication process – it is much deeper in its goals and strategies to accomplish these goals. With the purpose of understanding the phenomenon of communication itself and communication skills in particular it is necessary to pay attention to the following concepts and terminology that will enhance the reader’s understanding of the issue: conscious and unconscious competence, reflective learning, motivation, motor skills and social skills. As for conscious and unconscious competence, Ellis (2003) believes that “it implies knowledge of the what (for instance, the core professional concepts) and knowledge of the how (the ways in which we put these concepts into practice)” (p. 2). It may be applied at both levels, as the definition suggests. Reflective learning is an essential element of the process of acquiring communicative skills – it implies not only fulfilling a certain set of tasks bur reflecting on the results and trying to introduce change or improvement (Ellis, 2003, p. 3). Motivation goes without saying – it is the innate wish of the person to act in an innovative way that makes him or her make steps forward in personal development. Motor skills, in the opinion of Hargie (1997), are organized and coordinated, learnt actions serial in nature supposing the person’s making some physical actions, i.e. they are formed at the biological and subconscious level to be applied in life (p. 9). Social skills differ in nature and involve interpersonal actions, interaction with other people (Hargie, 1997, p. 9-10).

Motor skills are not the subject of the present paper because they refer to daily actions, routine and mechanic activities of people they may not even realize. Social skills, on the contrary, have to be thoroughly thought over and trained, as a result forming a communicative personality being able to achieve his or her communication goal and succeed in communication. These skills are multiple; however, the present work will focus only on four of them: listening, negotiation, explaining and self-disclosure. Listening is one of the most important skills of a good communicator because it has been proved to be a treasure too few people possess. In the process of a constructive communicative act it is important not only to clearly express one’s own thoughts and intentions but to give an opportunity to the communication partner to voice his or her opinion. Listening has been always neglected in the process of business communication as there have hardly been any doubts in the employees’ abilities to listen to others speak. However, the recently discovered notion that deserves separate attention and appears to be substantially different from the issue of hearing is active listening. As Ellis (2003) notes, “successful listening (as opposed to the more passive hearing) is to do with actively processing the incoming information and doing some work – hence the term active” (p. 17). No doubt active listening represents a challenge for a person willing to undertake it because it involves much extra work being done – first of all, the process of active listening, according to Ellis (2003), involves overcoming a three-stage task of recognizing the gap in understanding, locating it and trying to overcome it (p. 17). There is a set of barriers to active listening as well that prevent the listener to follow the guidelines of active listening and diminish the degree of mutual understanding, e.g. attention span, familiarity with material, negative or stereotyped attitudes to the matter or to the interlocutor, environmental considerations and physical inconvenience (Ellis, 2003, p. 18-19).

The second strategy that should be mastered by the communicator in order to conduct communication activities successfully is negotiation. There is no need in explaining how important the process of negotiations is for any business organization – it goes without saying that it is the profitability and at times the very existence of an organization that depends on the result of negotiations with business partners. Thus, it is crucial to pay adequate attention to the way communication skills have to be developed to facilitate the negotiation skills of an individual. Negotiation is a comprehensive activity that demands a wide set of skills from the negotiator to be successful and accomplish the stipulated task. It involves active listening that has already been analyzed, assertiveness in actions and messages and skillful questioning (Ellis, 2003, p. 57). It is essential not to forget that negotiation first of all implies exercising certain influence on people with whom negotiation is conducted, which also depends on the ability to express one’s opinion and judgment in a specific way. Besides, as emphasized by Ellis (2003), negotiation is also a creative process including such elements as finding the balance between parties, finding the approach to the specific partners in the negotiation, conducting problem-solving activities and engaging partners in long-term relations (p. 58). For these reasons all efforts of the negotiator as well as his or her negotiation skills have to be focused on these major goals.

The third communication strategy implying the multi-aspect application of communication skills is explaining. Hargie (1997) speculates much over the topic of the importance of explaining in the process of communication and arrives at the conclusion that this skill has been widely neglected and underestimated recently (p. 183). The reasons he sees for this are first of all the unwillingness of people to accept the authority of other people mixing it with the imposition of someone’s opinion and limiting their personality, and secondly the way explaining is perceived and taken for granted as an indispensable part of communication (Hargie, 1997, p. 183). However, in the same section Hargie (1997) underlines the importance of explaining as a necessary link between such aspects of human cognition as understanding, language, logic, rhetoric, critical theory and culture (p. 183). As one can see from the following list, explaining appears to be a much deeper concept than anyone would have suggested. This is what causes particular attention to explaining in the recent business communication literature and research – its importance is being gradually recognized and should be not underestimated in the conditions of the contemporary business process. There are the following types of explanation detected by Hargie (1997): interpretive, descriptive and reason-giving (p. 185). Interpretative explaining gives the broad answer to the question ‘What?’ and defines concepts, events and processes in such a way so that the person to who they are explained would obtain detailed understanding thereof and would be able to apply them in further activities. Descriptive explaining gives the answer to the question ‘How?’ thus explaining the manner in which things are done. People who have acquired descriptive knowledge of certain things are likely to be able to produce some actions or some things in future, knowing the procedure and the peculiarities. Finally, reason-giving explaining should be focused on the justification of certain actions, events or notions – it gives the answer to the question ‘Why?’ and explains to people what this or that thing, process or event are necessary.

The last communication strategy to be dealt with in the present work is self-disclosure. As admitted by McKay, Davis and Fanning (2009), self-disclosure is a key component of human communication. It is present in every communicative process and is unavoidable:

“Self-disclosure makes relationships existing and builds intimacy. It clarifies and enlivens. Without self-disclosure, you are isolated in your private experience” (McKay et al., 2009, p. 24).

Despite its seeming unavoidability the issues that should worry a person in the process of communicating with others is the extent to which they should disclose themselves for this act to be appropriate and effective (McKay et al., 2009, p. 25). There is a huge number of situations, partners and circumstances that demand different patterns of behavior and cause problems or lead to success.

The authors distinguish four types of self-disclosure among which a communicator should choose according to the situation, the individual profile of character and behavioral peculiarities etc. They are: open self (known to self, known to others), blind self (discoverable by others, known to others), hidden self (known to self, kept from others) and unknown self (unknown to self, unknown to others) (McKay, 2009, p. 25). Judging from the situation and the pursued goals the individual may choose from these alternatives and define the measure for self-disclosure for him- or herself.

Communication is a key element of human interactions, which acquires specific importance in the context of conducting business affairs. Communication skills are multiple in nature and application, so they have to be paid particular attention to in all business processes and should correspond to the particularly stipulated business goals. There are several communication strategies that involve implementation of different communication skills and their proper combinations, thus the aspect of establishing efficient business communication with the application of communications skills should become the central focus of every organization’s daily functioning.

Communication skills are learnt skills and they can be acquired be means of efficient training schedule established in an organization. The importance of communication skills in the business process is a matter of agile interest nowadays, so they should be never underestimated or neglected in the business process both by employers and the staff of every company.

Ellis, R 2003, Communication skills: stepladders to success for the professional, Intellect Books.

Hargie, O 1997, The handbook of communication skills, 2 nd edn, Routledge.

McKay, M, Davis, M, & Fanning, P 2009, Messages: The Communication Skills Book, 3 rd edn, New Harbinger Publications.

• explanation of the role of communication in human life
• specific aspects of business communication
• competence;
• reflective learning;
• motivation;
• motor skills;
• social skills.
• the role of listening in communication;
• active listening;
• elements and stages of active listening;
• obstacles for active listening.
• the importance of negotiation in business communication;
• specific skills negotiation requires from the communicator;
• activities involved in negotiation.
• underestimated role of explaining;
• the importance of explaining in the human cognition;
• types of explaining.
• self-disclosure as an unavoidable element of human communication;
• types of self-disclosure;
• the way to choose the measure of self-disclosure.
• the importance of communication skills in the overall business process;
• the necessity to educate and train the personnel paying adequate attention to the growing importance of communication skills.
• Chicago (A-D)
• Chicago (N-B)

IvyPanda. (2021, November 7). Communication Skills in Human Life. https://ivypanda.com/essays/communication-skills-in-human-life/

"Communication Skills in Human Life." IvyPanda , 7 Nov. 2021, ivypanda.com/essays/communication-skills-in-human-life/.

IvyPanda . (2021) 'Communication Skills in Human Life'. 7 November.

IvyPanda . 2021. "Communication Skills in Human Life." November 7, 2021. https://ivypanda.com/essays/communication-skills-in-human-life/.

1. IvyPanda . "Communication Skills in Human Life." November 7, 2021. https://ivypanda.com/essays/communication-skills-in-human-life/.

Bibliography

IvyPanda . "Communication Skills in Human Life." November 7, 2021. https://ivypanda.com/essays/communication-skills-in-human-life/.

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• Ellis Island as an Immigration Station
• Self-Disclosure and Social Media
• Self Disclosure in the Counseling Process
• Review: “Close Encounters: Communication in Relationships” by Guerrero, Andersen and Afifi
• Music Appreciation: Marriage of Figaro
• The Immigration Stations of Ellis Island and Angel Island
• “What Women Want” from Sociological Perspective
• Communication and Gender: Management Communications With Technology Tools
• Consumer Protection and Communication
• Double Binds in Human Communication
• The Pitfalls of Online Dating

8 Ways You Can Improve Your Communication Skills

Your guide to establishing better communication habits for success in the workplace.

Mary Sharp Emerson

A leader’s ability to communicate clearly and effectively with employees, within teams, and across the organization is one of the foundations of a successful business.

And in today’s complex and quickly evolving business environment, with hundreds of different communication tools, fully or partially remote teams, and even multicultural teams spanning multiple time zones, effective communication has never been more important — or more challenging.

Thus, the ability to communicate might be a manager’s most critical skill. 

The good news is that these skills can be learned and even mastered. 

These eight tips can help you maximize your communication skills for the success of your organization and your career.

1. Be clear and concise

Communication is primarily about word choice. And when it comes to word choice, less is more.

The key to powerful and persuasive communication — whether written or spoken — is clarity and, when possible, brevity. 

Before engaging in any form of communication, define your goals and your audience. 

Outlining carefully and explicitly what you want to convey and why will help ensure that you include all necessary information. It will also help you eliminate irrelevant details. 

Avoid unnecessary words and overly flowery language, which can distract from your message.

And while repetition may be necessary in some cases, be sure to use it carefully and sparingly. Repeating your message can ensure that your audience receives it, but too much repetition can cause them to tune you out entirely. 

2. Prepare ahead of time

Know what you are going to say and how you are going to say before you begin any type of communication.

However, being prepared means more than just practicing a presentation. 

Preparation also involves thinking about the entirety of the communication, from start to finish. Research the information you may need to support your message. Consider how you will respond to questions and criticisms. Try to anticipate the unexpected.

Before a performance review, for instance, prepare a list of concrete examples of your employee’s behavior to support your evaluation.

Before engaging in a salary or promotion negotiation, know exactly what you want. Be ready to discuss ranges and potential compromises; know what you are willing to accept and what you aren’t. And have on hand specific details to support your case, such as relevant salaries for your position and your location (but be sure that your research is based on publicly available information, not company gossip or anecdotal evidence). 

Before entering into any conversation, brainstorm potential questions, requests for additional information or clarification, and disagreements so you are ready to address them calmly and clearly.

3. Be mindful of nonverbal communication

Our facial expressions, gestures, and body language can, and often do, say more than our words. 

Nonverbal cues can have between 65 and 93 percent more impact than the spoken word. And we are more likely to believe the nonverbal signals over spoken words if the two are in disagreement. 

Leaders must be especially adept at reading nonverbal cues. 

Employees who may be unwilling to voice disagreements or concerns, for instance, may show their discomfort through crossed arms or an unwillingness to make eye contact. If you are aware of others’ body language, you may be able to adjust your communication tactics appropriately.

At the same time, leaders must also be able to control their own nonverbal communications. 

Your nonverbal cues must, at all times, support your message. At best, conflicting verbal and nonverbal communication can cause confusion. At worst, it can undermine your message and your team’s confidence in you, your organization, and even in themselves. 

4. Watch your tone

How you say something can be just as important as what you say. As with other nonverbal cues, your tone can add power and emphasis to your message, or it can undermine it entirely.

Tone can be an especially important factor in workplace disagreements and conflict. A well-chosen word with a positive connotation creates good will and trust. A poorly chosen word with unclear or negative connotations can quickly lead to misunderstanding. 

When speaking, tone includes volume, projection, and intonation as well as word choice. In real time, it can be challenging to control tone to ensure that it matches your intent. But being mindful of your tone will enable you to alter it appropriately if a communication seems to be going in the wrong direction.

Tone can be easier to control when writing. Be sure to read your communication once, even twice, while thinking about tone as well as message. You may even want to read it out loud or ask a trusted colleague to read it over, if doing so does not breach confidentiality. 

And when engaging in a heated dialogue over email or other written medium, don’t be too hasty in your replies. 

If at all possible, write out your response but then wait for a day or two to send it. In many cases, re-reading your message after your emotions have cooled allows you to moderate your tone in a way that is less likely to escalate the conflict.

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5. Practice active listening

Communication nearly always involves two or more individuals.

Therefore, listening is just as important as speaking when it comes to communicating successfully. But listening can be more challenging than we realize. 

In her blog post Mastering the Basics of Communication , communication expert Marjorie North notes that we only hear about half of what the other person says during any given conversation. 

The goal of active listening is to ensure that you hear not just the words the person is saying, but the entire message. Some tips for active listening include:

• Giving the speaker your full and undivided attention
• Clearing your mind of distractions, judgements, and counter-arguments. 
• Avoiding the temptation to interrupt with your own thoughts.
• Showing open, positive body language to keep your mind focused and to show the speaker that you are really listening
• Rephrase or paraphrase what you’ve heard when making your reply
• Ask open ended questions designed to elicit additional information

6. Build your emotional intelligence

Communication is built upon a foundation of emotional intelligence. Simply put, you cannot communicate effectively with others until you can assess and understand your own feelings. 

“If you’re aware of your own emotions and the behaviors they trigger, you can begin to manage these emotions and behaviors,” says Margaret Andrews in her post, How to Improve Your Emotional Intelligence .

Leaders with a high level of emotional intelligence will naturally find it easier to engage in active listening, maintain appropriate tone, and use positive body language, for example.  

Understanding and managing your own emotions is only part of emotional intelligence. The other part — equally important for effective communication — is empathy for others.

Empathizing with an employee can, for example, make a difficult conversation easier. 

You may still have to deliver bad news, but (actively) listening to their perspective and showing that you understand their feelings can go a long way toward smoothing hurt feelings or avoiding misunderstandings.

7. Develop a workplace communication strategy

Today’s workplace is a constant flow of information across a wide variety of formats. Every single communication must be understood in the context of that larger flow of information.

Even the most effective communicator may find it difficult to get their message across without a workplace communication strategy.

A communication strategy is the framework within which your business conveys and receives information. It can — and should — outline how and what you communicate to customers and clients, stakeholders, and managers and employees. 

Starting most broadly, your strategy should incorporate who gets what message and when. This ensures that everyone receives the correct information at the right time. 

It can be as detailed as how you communicate, including defining the type of tools you use for which information. For example, you may define when it’s appropriate to use a group chat for the entire team or organization or when a meeting should have been summarized in an email instead. 

Creating basic guidelines like this can streamline the flow of information. It will help ensure that everyone gets the details they need and that important knowledge isn’t overwhelmed by extraneous minutia. 

8. Create a positive organizational culture

The corporate culture in which you are communicating also plays a vital role in effective communication. 

In a positive work environment — one founded on transparency, trust, empathy, and open dialogue — communication in general will be easier and more effective. 

Employees will be more receptive to hearing their manager’s message if they trust that manager. And managers will find it easier to create buy-in and even offer constructive criticism if they encourage their employees to speak up, offer suggestions, and even offer constructive criticisms of their own. 

“The most dangerous organization is a silent one,” says Lorne Rubis in a blog post, Six Tips for Building a Better Workplace Culture . Communication, in both directions, can only be effective in a culture that is built on trust and a foundation of psychological safety.

Authoritative managers who refuse to share information, aren’t open to suggestions, and refuse to admit mistakes and accept criticism are likely to find their suggestions and criticisms met with defensiveness or even ignored altogether. 

Without that foundation of trust and transparency, even the smallest communication can be misconstrued and lead to misunderstandings and unnecessary conflict.

Communicating with co-workers and employees is always going to present challenges. There will always be misunderstandings and miscommunications that must be resolved and unfortunately, corporate messages aren’t always what we want to hear, especially during difficult times.

But building and mastering effective communication skills will make your job easier as a leader, even during difficult conversations. Taking the time to build these skills will certainly be time well-spent. 

Want to build your skills? Find the program that’s right for you.

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About the Author

Digital Content Producer

Emerson is a Digital Content Producer at Harvard DCE. She is a graduate of Brandeis University and Yale University and started her career as an international affairs analyst. She is an avid triathlete and has completed three Ironman triathlons, as well as the Boston Marathon.

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More From Forbes

Transformational communication: strategies for connecting and inspiring your workforce.

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Chief Academic & Learning Officer ( HCI Academy ); Chair/Professor, Organizational Leadership (UVU); OD Consultant (Human Capital Innovations)

Strong communication is essential for any organization to function effectively. However, merely sharing information is not enough to truly engage employees and motivate high performance. Transformational communication takes the additional step of connecting on an emotional level and inspiring people through a shared mission and vision.

This type of communication has been shown to lead to increased employee satisfaction, commitment and discretionary effort. As the challenges of today's business environment continue to evolve at a rapid pace, transformational communication will become even more vital for organizational resilience and success.

Transformational Communication's Foundation In Research

Substantial research has demonstrated the effectiveness of transformational communication approaches in organizational settings. Transformational leadership theory, first proposed by James Burns in 1978 and expanded upon by Bernard Bass in 1985, introduced the concepts of idealized influence, inspirational motivation, intellectual stimulation and individualized consideration as key behaviors of leaders who transform and motivate followers to exceed expected performance levels.

Later studies have shown that leaders who communicate a clear vision, appeal to values and emotions, challenge assumptions and coach employees individually are better able to inspire discretionary effort from their followers.

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The top 10 richest people in the world (may 2024), toyota s suv lineup is new and refreshed which one is right for you, idealized influence through personal conviction.

Leaders who practice idealized influence display strong personal convictions and serve as role models through their actions. Employees take cues from how passionate and dedicated their leaders seem to be about the organization's mission.

Leaders who communicate with idealized influence speak confidently about their vision and lead by example in living the values they espouse. When employees see their leaders fully invested in their work, they feel inspired to give their all.

Inspirational Motivation Through Meaningful Communication

Inspirational motivation involves regularly communicating an appealing vision of the future to employees in a way that inspires them. Leaders who practice inspirational motivation share optimism for what the organization can achieve, speak in a way that motivates an emotional response and challenge employees to excel.

Studies show that employees who feel their work has meaning and purpose are more engaged, committed to quality and likely to stay with an organization long-term. Leaders who use inspirational motivation help employees connect their individual efforts to the larger organizational mission in a compelling manner.

Intellectual Stimulation Through New Ideas

Leaders who intellectually stimulate employees challenge old assumptions, encourage creativity and innovation, and get workers to approach problems and opportunities with an open mind. While avoiding public criticism, these leaders solicit different perspectives and new ideas from employees in a way that avoids making people feel vulnerable for offering alternative views. This type of communication empowers employees, leads to improved performance and generates powerful new solutions. Research finds that intellectual stimulation is linked to greater innovation from employees.

Individualized Consideration Through Supportive Coaching

Transformational leaders exhibit individualized consideration by paying attention to each team member's unique needs for achievement, growth and development. Effective communication involves two-way dialogue, active listening, supportive feedback and tailored coaching on an individual basis. Studies show that personalized communication increases employees' feelings of value, reduces turnover intentions and enhances commitment to goals. Leaders who take the time to understand each person on their team as an individual and mentor them accordingly are better able to inspire high performance.

Applying Transformational Communication Strategies In Healthcare And Tech

As a consultant, I have worked with client organizations across many industries. I have found that two industries with a particular need for transformational communication are healthcare and tech.

Leaders in healthcare organizations face tremendous pressures to continually improve quality of care, adapt to technological advancements and manage costs amid constrained resources and staffing challenges exacerbated by the pandemic. Meanwhile, the tech industry relies on innovative thinking and perpetual change to stay competitive, and leaders face constant pressure to introduce new capabilities, tackle emerging technologies and move quickly to out-maneuver rivals.

In both industries, inspiring dedication from the workforce has become critical to navigating these complex realities.

Here are some practical ways healthcare and tech leaders can use transformational communication strategies:

• Practice idealized influence: In healthcare, this can be accomplished by leadership sharing their passion for quality patient outcomes when interacting with staff. Communicate personal conviction through actions like helping frontline teams during busy periods. In tech, this can be accomplished through visible excitement about new product possibilities and by leading by example in experimenting with emerging tech.

• Use inspirational motivation: In healthcare, leaders can share visions of innovative new care models that excite clinicians' sense of purpose and appeal to emotions through stories of patients benefiting from team efforts. In tech, leaders can communicate ambitious five-year company road maps that tap emotions through glimpses of future user experiences.

• Intellectually stimulate creativity: In healthcare, leaders can regularly solicit frontline insights into improving workflows, encouraging alternative solutions to barriers and communicating appreciation for open debate of care processes. In tech, leaders can encourage "hack weeks" where teams explore side projects outside their specialties.

• Exhibit individualized consideration: In healthcare, leaders can accomplish this through daily rounding, listening to understand each employee's drivers and barriers, and tailoring coaching and development plans based on personal strengths and goals. In tech, leaders can conduct regular one-on-one check-ins focused on growth planning, not just task-based feedback.

When healthcare and tech leaders use transformational communication consistently, it translates strategies into visible actions that inspire extra commitment from interdisciplinary teams. This dedication will help your organization successfully navigate constant challenges to deliver quality care and foster the innovative energy required to excel in fast-paced markets amid ongoing uncertainty.

Leaders who wish to drive high performance must do more than communicate clearly; they must connect with their workforce on an emotional level through transformational communication strategies grounded in research. While not a substitute for action, transformational communication represents a powerful tool for any leader seeking to engage their people through a shared vision and purpose.

Those who lead with passion, vision, care and a drive for growth will cultivate the dedication required to excel in dynamic industries like healthcare and technology.

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Essay on Importance of Communication for Students and Children

500+ words essay on importance of communication:.

Communication is one of the important tools that aid us to connect with people. Either you are a student or a working professional, good communication is something that will connect you far ahead. Proper communication can help you to solve a number of issues and resolve problems. This is the reason that one must know how to communicate well. The skills of communication essential to be developed so that you are able to interact with people. And able to share your thoughts and reach out to them. All this needs the correct guidance and self-analysis as well.

Meaning of Communication

The word communication is basically a process of interaction with the people and their environment . Through such type of interactions, two or more individuals influence the ideas, beliefs, and attitudes of each other.

Such interactions happen through the exchange of information through words, gestures, signs, symbols, and expressions. In organizations, communication is an endless process of giving and receiving information and to build social relationships.

Importance of Communication

Communication is not merely essential but the need of the hour. It allows you to get the trust of the people and at the same time carry better opportunities before you. Some important points are as follows –

Help to Build Relationships 

No matter either you are studying or working, communication can aid you to build a relationship with the people. If you are studying you communicate with classmates and teachers to build a relationship with them. Likewise in offices and organizations too, you make relationships with the staff, your boss and other people around.

Improve the Working Environment 

There are a number of issues which can be handled through the right and effective communication. Even planning needs communication both written as well as verbal. Hence it is essential to be good in them so as to fill in the communication gap.

Foster strong team

Communication helps to build a strong team environment in the office and other places. Any work which requires to be done in a team. It is only possible if the head communicates everything well and in the right direction.

Find the right solutions

Through communication, anyone can find solutions to even serious problems. When we talk, we get ideas from people that aid us to solve the issues. This is where communication comes into play. Powerful communication is the strength of any organization and can help it in many ways.

Earns more respect

If your communication skills are admirable, people will love and give you respect. If there is any problem, you will be the first person to be contacted. Thus it will increase your importance. Hence you can say that communications skills can make a big change to your reputation in society.

Get the huge list of more than 500 Essay Topics and Ideas

Don’t Go Overboard With Your Point

The conversation is about to express your thoughts. And to let the other person know what you feel. It is not mean to prove that your point is correct and the other person is wrong. Don’t Overboard other With Your Point.

Watch Your Words

Before you say something to Watch Your Words. At times, out of anger or anxiousness, we say somethings that we must not say. Whenever you are in a professional meeting or in some formal place, where there is a necessity of communicating about your product or work then it is advised to practice the same beforehand

Communication is the greatest importance. It is important to sharing out one’s thoughts and feelings to live a fuller and happier life. The more we communicate the less we suffer and the better we feel about everything around. However, it is all the more necessary to learn the art of effective communication to put across ones point well.

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