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Skanska, Rakuten, and Riot Games

Skanska: Stretching a Data Center to the Cloud

Skanska: Stretching a data center to the cloud

Skanska extends its data center network to Microsoft Azure with Cisco ACI and Cisco Nexus Dashboard.

Rakuten Mobile: Advancing, Scaling to Support Demands

Rakuten Mobile: Advancing, scaling to support demands

Rakuten Mobile builds world's first Cloud-native, software-defined 5G network with Cisco ACI, Cisco Nexus Series Switches, and Cisco Crosswork.

Riot Games: Breaking Traditional Broadcast Molds

Riot Games: Breaking traditional broadcast molds

Riot Games revolutionizes sports, media, and entertainment with Cisco Data Center Networking and Cisco Compute technologies.

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Daimler AG

Daimler AG takes the first step on their journey toward a zero-trust, software-defined, globally distributed IT environment with Cisco Nexus Series Switches and NX-OS.

Turkcell

Turkcell relies on Cisco ACI, Cisco Nexus Series Switches, and Cisco NSO to put zero-touch, zero-trust network operations to the test.

Great Southern Bank and University of Melbourne

Great Southern Bank and University of Melbourne

Network automation is being realized in different ways, for different needs, and with different Cisco Data Center Networking solutions.

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cisco contact center case study

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  • Case Study: Voice and Contact Center Support …
  • Case Study: Voice and Contact Center Support in Three Phases

January 29, 2016

This case study and the direct quotes included were partially informed and/or provided by an interview with a Mindsight client conducted by an objective 3rd party. The original interview in its entirety is available at Clutch.co.

The Problem

In the late summer of 2015, a Chicago-based software firm was poised to launch their new voice and contact center platform in preparation for their busy season lasting from October to Christmas. However, as soon as the system went live, the problems began. The IT consultant this company hired had not deployed or configured the application correctly, and it had disastrous results. The application would crash, without exaggeration, every day and leave 100 active agents completely unable to accept calls from their customers.

With little time to spare and in need of immediate answers, the company contacted Mindsight.

The Solution

Mindsight proceeded to enact a solution in three phases, and set to work immediately to produce the kind of contact center environment our client needed to conduct business.

  • The clients environment needed to be stabilized
  • Functionality needed to be improved
  • Design changes to improve the environment  

Mindsight came out of the gate strong and diverted our own resources and top personnel to address the crisis situation. Before we had a chance to implement the ideal contact center and voice solution, we first needed to stabilize the existing system. The client needed a voice solution now, and that was at the top of the agenda. After two to three days of work, the environment was stabilized, and the daily system crashes had ceased.

From there, it was a matter of improving what the client already had. Certain aspects of their contact center environment, though working, did not have quite the functionality our client expected. With a stable solution in place, our team began to focus on fixing the features of the environment that weren’t designed with best practices in mind.

Finally, Mindsight began the last phase of the project, and it is still ongoing today. While our previous responsibilities had been reactive to the crisis at hand, Mindsight now has the opportunity to work proactively with our client. Our team collaborates with the client to redesign portions of the environment to address long-term priorities and have contact center support.

The Result: Contact Center Support

Clients hire IT consultants , like Mindsight, to provide answers and solutions. Consultants are supposed to be experts in their field, and their success is assumed. Yet, technical expertise is not a black or white quality. There are degrees of skill level, and the quality of the engineering staff is just one characteristic that differentiates Chicago IT consultants from one another.

In this case, our client’s former consultant failed to deliver a working system, and with the busy season looming, they were poised for heavy losses. Mindsight was able to swoop in, solve the issue in a timely manner, and ensure the client had the environment they needed to serve their customers in time.

Our relationship with this client is ongoing, and we look forward to working with them in the future.

“We’re definitely satisfied with them. Outside of the technical acumen that they bring to the table in regard to our Cisco platform, we’ve been extremely impressed with the project management side. They mobilize on both our side and theirs, from a PM perspective. They keep everyone on track and provide constant updates. Mindsight provides us with an issue-tracking system that we use to exchange tasks and feedback.” —IT Director, Software Fir m

Read More Mindsight Success Stories on Clutch.co

After surveying Mindsight clients like the one described here in this blog post, Clutch.co named Mindsight a Top Technology Firm in Chicago. Our full Clutch Profile includes more success stories like this that directly lead to Mindsight earning the title. See how Mindsight has helped companies in Chicago solve their advanced technology problems and become more confident in the IT decisions.

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About Mindsight

Mindsight, a Chicago IT consultancy and services provider, is an extension of your team. Our culture is built on transparency and trust, and our team is made up of extraordinary people – the kinds of people you would hire. We’ve always prided ourselves in delivering the full spectrum of IT services and solutions, from design and implementation to support and management. Our highly-certified engineers and process-oriented excellence have certainly been key to our success. But what really sets us apart is our straightforward and honest approach to every conversation, whether it is for a local business or global enterprise. Our customers rely on our thought leadership, responsiveness, and dedication to solving their toughest technology challenges.

For Further Reading

Case Study: Wallboards for the Contact Center

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Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value

Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value

News summary

  • Webex by Cisco helps agents deliver exceptional experiences, enhanced by AI with Cisco AI Assistant.  
  • Webex delivers a turnkey solution at a lower price to empower customer-facing employees outside the contact center with Webex Customer Experience Essentials.   
  • Webex Contact Center customers will see even more value with core quality management functionality and out-of-the-box CRM integrations included in the seat price.  

ORLANDO, Fla., March 26, 2024 — Cisco (NASDAQ: CSCO) at Enterprise Connect today announced new offerings within its Webex cloud customer experience solutions. Efficiently delivering a standout, connected customer experience across all channels and interactions is a business imperative, and organizations are increasingly looking to solutions that enable them to modernize the customer experience without disrupting their business.  

In today’s competitive, customer-obsessed climate, organizations must support every customer facing employee and every contact center agent as they seek guidance and support to resolve issues quickly. Today, they lack the right tools at the right price point to enable this. To address this, Cisco is unveiling general availability of the all-new Webex Customer Experience Essentials for customer-facing employees who are not traditional contact center agents. Cisco is also announcing new innovations in the Cisco AI Assistant for Webex Contact Center, quality management functionality and CRM integrations.  

“Our Webex Customer Experience business continues to see rapid growth,” said Jeetu Patel, Executive Vice President & General Manager, Security & Collaboration “Organizations of all sizes are working with Cisco to empower contact center agents, reduce turnover and protect their brands. We offer them value at a price that’s best in class.”  

Some customers are already benefitting from Cisco AI Assistant for Webex Contact Center capabilities in beta. These capabilities include conversation summaries for dropped calls and virtual agent interactions; agent burnout detection; automatically generated customer satisfaction scores; and topic analytics capabilities that help improve business outcomes. Early feedback from a customer using AI Assistant for Webex Contact Center saw a 4x improvement in time spent handling customer inquiries and have reported last mile improvements in customer satisfaction scores from 4.8 to 4.9 on a 1-5 scale – all within a two-month period.  

"As First Horizon continues to find ways to improve our clients' experiences, we also look at the agent experience. Happy agents lead to better engagement with our clients. To that end, we have started testing Cisco AI Assistant's call drop summaries,” Jason O’Dell, Vice President, Voice Services Manager at First Horizon Bank. “The summaries are concise, providing the important context of a customer's earlier interaction during repeat calls. These can be leveraged by our virtual bankers to avoid repeat conversations and improve customer experience. We are excited to be a part of AI Assistant's beta group and see positive results. We will continue to work closely with the Cisco team to fine tune the solution further to cater to specific banking use cases.” 

The self-learning, AI-powered Webex Contact Center enables businesses to connect customer experiences across all the ways customers want to engage—proactive messaging, self-service and human-assisted engagement—and ensures that agents have context and intelligence across the entire customer journey. Webex Customer Experience Essentials provides core agent and supervisor functionality, including analytics and reporting. The solution is priced to support customer-facing employees and teams, powering organizations with teams as small as 10 employees up to 50,000. 

Cisco is also announcing core quality management features from its Webex Workforce Optimization solution that will be part of the new Webex Contact Center license. Additionally, as part of Webex’s focus on delivering a steady stream of innovation to customers, new, deeper integrations with leading CRM providers will be available in the summer of 2024. These integrations with Salesforce, Microsoft Dynamics 365 and ServiceNow will seamlessly enable agents to process customer information without delay and manage advanced call related tasks directly from an integrated desktop. This ultimately simplifies workflows and improves overall efficiency.  

More information about Webex Contact Center is here and learn more about today’s announcement here . To hear how our customers are already leveraging Cisco AI Assistant for Webex Contact Center across industries, visit here .

About Cisco 

Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco . 

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. 

About Webex by Cisco  

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com. 

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Differentiated Experience with Cisco Catalyst Center and CX Services

Ammar Mark Rayes , Brian Stanford

Cisco Catalyst Center is a powerful network controller and management dashboard that simplifies customer IT operations in enterprise and campus networks via valuable insights, time-saving automation, and robust security capabilities. To help customers reduce risk and respond to network changes and challenges even faster and more intelligently, Cisco has integrated advanced insights and analytics capabilities from the Cisco Success Tracks service into the Catalyst Center platform.

These advanced capabilities enable the platform to securely submit customer configurations to Cisco Services to digitally verify if known issues like security advisories, hardware defects, and software bugs are impacting the customer’s assets. Success Tracks, which is part of the CX Cloud platform, is designed to digitally connect customers to expertise, learning, insights, and support via a curated use-case journey.

The new Catalyst Center customer experience enables predictable business outcomes by combining the best Catalyst Center telemetry, orchestration, and automation capabilities with CX expertise, intellectual capital, and analytics. These Catalyst Center capabilities—now available to customers with Smart Net Total Care contracts—can help minimize operational expenses by avoiding unnecessary device upgrades.

This integration provides Catalyst Center customers with:

  • A consistent user experience with insights, reports, and alerts based on shared technology components and telemetry—whether workflows start in Catalyst Center or CX Cloud
  • Innovation of advanced capabilities using the best of Catalyst Center telemetry, automation, and orchestration combined with CX experience, expertise, and intellectual capital

Advanced features

Insights customized to specific device configurations and inventory include:

  • Advanced security advisories— Significantly improve the accuracy of identifying critical and high-impact vulnerabilities, eliminate the need for further validation, avoid unnecessary software upgrades, and improve security posture and operational efficiency with analysis of Cisco Security Advisories against deployed software features.
  • Advanced field notices— Improve the accuracy of identifying non-security-related vulnerabilities, eliminate the need for further troubleshooting of known hardware and software issues, and help to remediate operational risks more quickly via analysis of Field Notices against detailed deployed inventory.
  • Advanced network bug identifier— Improve the visibility of known issues; and identify problems that can be addressed proactively to prevent incidents, service outages, and support cases with analysis of key bugs curated by the Cisco Technical Assistance Center (TAC) experts—against deployed software features.
  • End-of-life notices— Improve the accuracy of identification of end-of-sales, software maintenance, last day of support dates, and more by eliminating unnecessary business risks and contributing to technology refresh planning with analysis of End-of-Life Policy milestones against deployed inventory.
  • Remote support authorization— Accelerate troubleshooting, help reduce mean time to resolution (MTTR), and maximize network availability by securely sharing the latest operational data from Catalyst Center–managed devices with a TAC engineer during an incident via the embedded Cisco RADKit network-wide orchestrator.
  • Wireless troubleshooting workflows— Troubleshoot events and solve incidents without needing to escalate to TAC via Catalyst Center workflows developed with TAC expertise.

How to leverage advanced features

Customers can access these advanced features in three ways:

  • Campus devices covered by Success Tracks service contracts
  • Campus devices covered by Smart Net Total Care service contracts
  • Free 90-day trial for customers without the above service contract coverage

These features are available to customers with Catalyst Center version 2.3.7 and newer. You have access to these features for all assets that are covered by any of the above service contracts.

Below are the steps to enable the new CX features in Catalyst Center:

Note: Customers without applicable service contracts can activate the free, 90-day trial by clicking the Start CX Trial button and accepting the Consent to Connect (as shown below). Note that Start CX Trial will not appear as an option for customers with the service contract coverage listed above.

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To learn more about Catalyst Center and   Cisco CX Cloud and Success Tracks , contact your Account team.

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Great stuff guys – love the fact that we can get our Digitized Intellectual Capital closer to the customer!!

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CASE STUDY: Call Center Implementation​

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To help a client move and upgrade their existing data center to a new colocation facility and architect, deliver and deploy a new Cisco Contact Center solution.

We partnered with the company to analyze their current environment, their staff and talent, existing technology and their goals for the future.

  • The company staff lacked the skills to architect and implement a move or replacement of the call center
  • We analyzed the skillset of their existing staff and recommended that they invest in both training as well as some additional staff to support the new technologies being deployed
  • We architected the solution based on the current and projected growth requirements of the client
  • We worked with the client to integrate the updated technologies and workflows into their current business
  • We implemented and project managed the solution end to end to ensure a timely execution and budget adherence
  • The solution called for more automated technology
  • We designed the workflows, and  automation  to aid the business and deliver a better customer experience

Within 3 months after we completed the project, our client had:

  • The move to their new datacenter came in 15 days ahead of schedule 95%
  • 95% virtualization
  • Talk and handle time dropped by 25% in 2 months
  • With the implementation of IVR, Data dip and API we were able to improve self-service by 30%
  • 10% under budget for all projects

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Experience Matters: The Role of AI for Customer and Employee Experiences

It’s here, the AI Assistant that works for you

Give your employees the tools to improve communications, productivity and decision making with the AI Assistant for Webex. The AI Assistant saves time by summarizing meetings and messages, making it fast and effective to catch up on things in just seconds.

An AI Assistant that solves customer problems for you

Empower agents with an AI assistant that summarizes virtual agent interactions and dropped calls, suggests real-time guidance and responses, and—thanks to our patented noise-removal and transcription accuracy—saves valuable time on post-call disposition and wrap-up.

Cisco Board Pro G2 for all-in-one room collaboration

Remarkable video meetings and collaborative teamwork in the ultimate all-in-one device. The new generation of the Board Pro is packed with new dual cameras, AI virtual lens, and upgraded performance—in an easily deployable, all-in-one solution supporting Cisco Rooms and certified for Microsoft Teams Rooms.

Cisco Desk Phone 9800 Series

The newest models in our newly announced Cisco Desk Phone 9800 Series. Get started today with the 9841 and 9851 models that offer great audio, secure login with hot desking, one button to join a meeting, and a built-in action button.

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Webex Calling reaches over 14M users

Webex Calling has more than 14 million users across 150+ markets globally.

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Introducing Webex on Apple Vision Pro

Webex on Apple Vision Pro allows for an immersive and intuitive meeting experience that fills the space around you and utilizes eyes, hands, and voice, as well as Personas and Spatial Audio for the ultimate and natural experience using Apple Vision Pro.

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Customer Experience Essentials bridges the gap between UCaaS and CCaaS by combining a complete business phone system and an essential selection of contact center tools in a single, cost-effective license. Customer Experience Essentials is now generally available to customers worldwide.

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Webex app in the all-new Ford & Lincoln digital experience

Turn your car into a mobile office without needing a smartphone or mobile device! Webex is the first to introduce immersive meetings and audio calling on select Ford and Lincoln vehicles, driving effortless on-the-go collaboration.

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An AI Assistant that summarizes for you

The AI Assistant will now provide summaries that include recaps, highlights and action items whether you need to catch up on missed meetings or stay on top of your messages across spaces.

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Call summaries

Never forget the details of an important conversation with Call summaries. Easily record calls natively with Webex Calling and review the highlights of your conversations directly in the Webex App.

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An AI Assistant that writes for you

AI Assistant will now recommend changes to your message tone, format and phrasing, allowing you to preview before sending so you can make sure your message always reflects your intention.

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An AI Assistant that finds answers for you

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Calling dock

The new Calling dock provides users with quick access to all your key Webex Calling features, like the multi call window, voicemail, call history, notifications, settings, and more. It’s available with the Webex App and for Microsoft Teams users.

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ASC Technologies and Eleveo are now Certified Recording Partners for Webex Calling.

The AI Assistant can translate your messages in real-time into 30+ languages so you can easily communicate with global teams and eliminate any language barriers.

Desk Phone 9841 and 9851

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Desk Phone 9861 and 9871

Expanding the Desk Phone 9800 Series will be 2 new models equip with a 5-inch screen including a touch screen option on the 9871, AI-noise removal, desk reservation, one button to join a meeting, and a built-in action button.

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Virtual AI Lens – Enhanced extended view

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Using multiple strategically placed cameras, RoomOS intelligently directs your meeting, giving remote participants a true representation of the in-room interaction.

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Presenter and audience

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Extended Reach Speaker Mode

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Introducing multistream capabilities for Webex. See the active speaker and meeting room participants in two separate video streams to create a more inclusive experiences for remote attendees.

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Choose between lenses in manual camera control

This feature allows a user to manually select and control any of the device's integrated cameras through the camera controls. You can also create presets from a specific lens.

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Cisco Room Kit EQX

Enjoy an elevated, immersive Microsoft Teams experience on the first integrated, multi-screen video conferencing system certified for Microsoft Teams Rooms, supporting your external displays and available with wall-mount, floor-stand and wall-stand mounting options.

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Cisco Board Pro G2

An elevated Microsoft Teams Rooms experience on an all-in-one collaboration board designed for high-quality hybrid video meetings and collaborative teamwork with a single, easily deployable, interoperable, beautifully designed device.

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Bang & Olufsen Cisco 950

Unlock new levels of productivity with true wireless earbuds designed for professionals. Newly certified for Microsoft teams so you can experience a minimalistic design, Adaptive Active Noise Cancellation, on-ear call controls, enterprise grade security, and a tailored fit for all day comfort.

cisco contact center case study

Enjoy a new and modern visualization of room availability, meeting details, ad-hoc space reservation, calendar view, and room conditions in the native Cisco Room Booking app running on Cisco Room Navigator while leveraging the flexibility to apply customizations and add your own branding to the native room booking user interface. New check-in functionality coming soon.

Now you can set a camera preset on your Microsoft Teams Rooms registered Cisco Devices! Use the camera controls to adjust pan, tilt, and zoom. When you're all set, you can name and save your newly created preset, so it's there and ready to use in your next meeting.

You can now customize which issue you want to be notified about and mute others, so you only receive the alerts that are the most important to you – clearing out the excess noise. You can also use a saved Search as a dynamic target for the group of devices you want to monitor with a specific rule.

WFO: Quality Management and CRM Connectors

Core quality management features from Webex Workforce Optimization solution will be part of the new Webex Contact Center license. Additionally, new, deeper integrations with leading CRM providers including Salesforce, Dynamics 365 and ServiceNow will seamlessly enable agents to process customer information without delay and manage advanced call related tasks directly from an integrated desktop.

cisco contact center case study

Designed for growing sales and support teams, the new Webex Customer Experience Essentials offer includes agent, supervisor, and analytics tools that empower any employee to deliver a delightful customer experience. This new offer brings core calling and contact center functionality to everyday customer interactions.

cisco contact center case study

An AI Assistant that summarizes virtual agent interactions

Provide accurate automatic summaries for seamless handoffs from virtual to human agents.

cisco contact center case study

An AI Assistant that summarizes dropped calls

Eliminate customers having to repeat themselves with automatic dropped call summaries.

cisco contact center case study

An AI Assistant that suggests responses

Provides automatic responses to the agent within the chat window in response to a customer query to improve agent efficiency and reduce onboarding time.

cisco contact center case study

An AI Assistant that wraps up calls

Increase agent efficiency and accuracy with automated wrap-up summaries and pre-populated call dispositions.

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An AI Assistant that makes your agents better

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Make contact centers more proactive in detecting agent burnout by utilizing AI to listen, detect, and act. This new feature helps businesses enable automated actions before, during and after calls to mitigate the impact of agent burnout.

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Furthering Webex Contact Center’s interoperability with Microsoft Teams, contact center availability will now sync with the Microsoft Teams presence indicator.

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Now available for Webex Calling and Video Mesh, get direct access to ThousandEyes path visualization data within Webex Control Hub. This helps network administrators identify root causes for negative participant experiences.

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Check out the latest Contact Center release notes for a rundown of all the features recently published or in beta.

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cisco contact center case study

Kroc Institute for International Peace Studies

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A Case for REPAIRations: Notre Dame and its Neighbors

Time: Tue Apr 2, 2024, 12:00PM - 2:00PM

Location: Auditorium, Hesburgh Center for International Studies and O'Rourke's Public House

Accomplice Logo

Join the Accomplice Program for a 2-day series on community bridge-building and how this speaks to the University of Notre Dame’s Strategic Framework.

Schedule of Events

Tuesday, April 2 Hesburgh Auditorium

12:00 pm “History between Notre Dame and harmed communities” Presented by: Zada Ballew , PhD candidate in history at the University of Wisconsin-Madison, and Dr. Dé Bryant , professor of psychology and director of Social Action Project, Indiana University South Bend

1:00 pm “A case for reparations from Notre Dame” Presented by: Dr. Clark Power , professor, Program of Liberal Studies and executive director of Play Like a Champion, University of Notre Dame, and Dr. Gwendolyn Purifoye , assistant professor of racial justice and conflict transformation, Kroc Institute for International Peace Studies Moderated by: Dr. Laurie Nathan , professor of the practice of mediation and mediation program director, Kroc Institute for International Peace Studies

Lunch will be available beginning at 11 am.

Wednesday, April 3, 5:00 pm O’Rourke’s Public House 1044 E. Angela Blvd., #103, South Bend, IN 46617

Meet at O'Rourke's for a walking tour of the Harter Heights neighborhood, led by Derrick Perry , high fidelity wraparound supervisor at Oaklawn Psychiatric Center, South Bend

Kate Chester Communications Program Director 574-631-8577 [email protected]

Ari Woodworth Events Coordinator (574) 631-3237 [email protected]

Jena O'Brien Communications and Digital Media Specialist 574-631-3991 [email protected]

Lisa Gallagher Writer and Content Specialist 574-631-9370 [email protected]

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Cisco Global Contact Center Survey 2020

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We partnered with market research firm Dynata, to conduct the online survey which targeted 700 contact center decision makers, in 7 countries spanning more than 10 vertical industries.

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Abortion Pill Dispute Centers on Central Question: Who Can Sue?

The parties in the fight over access to the abortion pill sharply disagree on whether anti-abortion doctors and groups can show they will suffer harm.

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Dr. Christina Francis stands in a white lab coat, with her hands in her pockets, in front of green trees.

By Abbie VanSickle and Pam Belluck

Abbie VanSickle reported from Washington, and Pam Belluck from New York.

The future of access to abortion pills may turn on a basic legal question: Who has a right to bring a lawsuit?

Among the anti-abortion doctors involved in the case before the Supreme Court seeking to restrict availability of the pill is Dr. Christina Francis, who leads one of the anti-abortion groups suing the Food and Drug Administration to curtail distribution of the drug, mifepristone. She says she has experienced moral injury in treating patients who have taken the medication.

Left unclear is whether that reaches a necessary threshold to bring a lawsuit in federal court — that the plaintiffs would suffer concrete harm if mifepristone remained widely available. Lawyers call this requirement standing.

The F.D.A. “is forcing me to be complicit in an action that I have a moral objection to,” Dr. Francis, who is the head of the American Association of Pro-Life Obstetricians and Gynecologists, said in an interview on Friday.

Those statements are echoed by other anti-abortion doctors involved in the lawsuit, including an Indiana doctor and state legislator who has called for stronger punishments for abortion providers and a California doctor who helped pioneer an abortion pill reversal method that has not been supported by scientific evidence.

None of the anti-abortion doctors are required to prescribe the drugs or regularly treat abortion patients, but they say that they might encounter such patients in emergency rooms and that even treating side effects could cause them hardship. That, they say, would subject them to “enormous stress and pressure,” forcing them to choose between their consciences and their professional obligations.

The federal government and many legal experts contest those assertions. The government cites years of scientific evidence showing that serious complications from mifepristone are very rare, and experts express skepticism about the doctors’ claims of moral harm.

“It looks like a general objection to public policy,” said Elizabeth Sepper, a law professor at the University of Texas and an expert in conscience protections. “There are many things that our government does that violate each of our consciences. We might think, I don’t want to be involved in a state that administers the death penalty. But our legal system doesn’t allow us to go into court and say, I’m going to stop that public policy because it violates my conscience.”

The plaintiffs’ argument for standing may also run afoul of Supreme Court precedent.

A 2009 decision by the court, Summers v. Earth Island Institute , said that even if there was statistical likelihood of harm, it was insufficient for standing.

If the justices find that the standing claim fails, the case could be dismissed altogether.

The dispute has played out in the briefs filed to the Supreme Court.

Solicitor General Elizabeth B. Prelogar, arguing for the government, said that what scant evidence the challengers had supplied fell far short of showing real injury.

“Although mifepristone has been on the market for decades,” she wrote, the plaintiffs “cannot identify even a single case where any of their members has been forced to provide such care.”

“‘Stress and pressure’ are inherent” in the work of doctors, she added, contending that “simply being presented with a person in need of emergency care” did not qualify as injury to a doctor whose chosen responsibility was to treat patients.

Danco Laboratories, a manufacturer of mifepristone, warned that if the court decided the plaintiffs had standing , it could open the door to a flood of litigation from any doctor who disliked a drug or regulation, “destabilizing the industry and harming patients.”

Lawyers for the Alliance Defending Freedom, a conservative Christian legal advocacy group representing the doctors, noted that an appeals court said that the anti-abortion doctors and organizations had standing.

At issue in the case on Tuesday will be changes the F.D.A. made since 2016 that broadened access to mifepristone. Those decisions have allowed patients to obtain prescriptions for mifepristone by telemedicine and receive it through the mail.

The plaintiffs’ lawyers said those decisions escalated the risk that anti-abortion doctors “will see more women suffering emergency complications from abortion drugs.” Such complications, they said, include “retained fetal parts, heavy bleeding, severe infections,” which can inflict “mental, emotional and spiritual distress” on the doctors.

The federal government cites data showing that there was no increase in complications since the 2016 decisions and that serious complications occur in less than 1 percent of cases.

In her written declaration for the lawsuit, Dr. Francis said she had cared for a woman who experienced complications from taking abortion pills supplied by a website that shipped them from India. Asked why that would relate to decisions by the F.D.A., since it would not have approved or regulated the pills in question, Dr. Francis said she believed that its decision allowing American-based telemedicine providers to mail F.D.A.-approved pills was somehow also “allowing for women to be shipped drugs from India.”

Dr. Francis said in the interview that over the last two years, she cared for four or five patients who were bleeding, had infections or needed surgery to complete abortions.

The federal government, states and hospitals have established conscience protection policies to allow doctors and other health workers to opt out of providing care they object to — essentially establishing a route for anti-abortion doctors to avoid the harm they claim in the lawsuit. However, there is no evidence in the declarations, lawsuit or plaintiffs’ legal briefs that any of the doctors invoked conscience protections.

Dr. Ingrid Skop, another anti-abortion doctor who submitted a declaration, said in written responses to The New York Times that she had not invoked such protections. “The group where I practiced for 25 years had a policy not to perform abortions, so it was not an issue,” Dr. Skop said. In her current position, working a few shifts a month covering labor and delivery and the emergency room, if “a patient presents with an abortion-related complication, I will care for her,” she said.

Dr. Skop was an author on two recently retracted studies that suggested abortion pills were unsafe, both of which were cited by the plaintiffs in the lawsuit.

Dr. Francis said in the interview that often “in nonemergency situations, I have been able to excuse myself from patient care.” In emergency situations, she said, she felt “forced to violate my conscience.”

Although the anti-abortion doctors say mifepristone is unsafe for women, both Dr. Francis and Dr. Skop voiced no objection to the drug being used to treat women experiencing miscarriages. In a regimen identical to the medication abortion protocol, mifepristone is used for miscarriage treatment followed by misoprostol.

Dr. Francis said in those situations, she prescribed only misoprostol because she had not seen enough studies to know if using mifepristone first was more beneficial. “I don’t object to it on a moral basis,” she said.

Adam Liptak and Jodi Kantor contributed reporting. Julie Tate contributed research.

Abbie VanSickle covers the United States Supreme Court for The Times. She is a lawyer and has an extensive background in investigative reporting. More about Abbie VanSickle

Pam Belluck is a health and science reporter, covering a range of subjects, including reproductive health, long Covid, brain science, neurological disorders, mental health and genetics. More about Pam Belluck

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