geek squad business plan

Office Technology | Editorial Review

Geek Squad 2024 Review: Prices, Services & Alternatives

Published March 18, 2024

Published Mar 18, 2024

REVIEWED BY: Corey McCraw

WRITTEN BY: Sam Dadofalza

This article is part of a larger series on Unified Communications .

• 1 Geek Squad Prices for In-store Services
• 2 Geek Squad Prices for In-home Services
• 3 Geek Squad Prices for Remote Services
• 4 Geek Squad My Best Buy Total
• 5 Geek Squad Protection
• 6 Choosing the Best Geek Squad Service
• 7 Who Should Consider Geek Squad?
• 8 Who May Not Need Geek Squad?
• 9 Geek Squad Top Alternatives
• 11 Bottom Line

If your small business doesn’t have full-fledged information technology (IT) support on staff, use Geek Squad services to conduct software installation and computer setup and repair, as well as assist with various tech support issues. Geek Squad prices for individual tech services range from $7.99 to $349.99, while the monthly membership plan costs $179.99 per year, covering free remote and in-store solutions, repair discounts, and VIP access to support teams.

Visit Geek Squad

Geek Squad Prices for In-store Services

Geek Squad offers in-store services that can be booked online through the Best Buy website. Schedule a repair, tune-up, troubleshooting, or consultation. Once you have an appointment time, go into the store and drop off your device for repair or meet for your consultation or troubleshooting. Walk-ins are likewise accepted, but reservations are highly recommended to avoid long wait times.

Geek Squad prices for in-store services vary by the type of device, the status of the device, and the specific service required. If you want to know how much it costs for Geek Squad to set up computers and tablets or repair operating systems in-store, check out the breakdown below.

Geek Squad Prices for In-home Services

Geek Squad has in-home services, ideal for homepreneurs setting up their home office and small teams maintaining a simple tech infrastructure. To use the in-home services, book an appointment through the hotline 1-800 GEEK SQUAD (1-800-433-5778) or schedule the service on the website . When you schedule online, you pay at the time of scheduling. Take a look at the Geek Squad costs below to determine if it’s within your budget and if it offers the services you need at your current work-from-home setup.

Geek Squad Prices for Remote Services

Not every problem requires the physical presence of a Geek Squad agent, such as upgrading operating systems or troubleshooting software issues. With your permission, agents access your computer remotely to accomplish tasks or walk you through the physical setup steps while handling the software on their side.

Some businesses ask, “Is Geek Squad free if the service doesn’t involve the agent’s physical presence?” While tech support happens only virtually, the provider still charges specific fees. The table below outlines the Geek Squad price list for specific remote services.

Geek Squad My Best Buy Total

My Best Buy Total, formerly Best Buy Totaltech, is a monthly membership plan that offers comprehensive IT support for homes and small businesses. It costs $179.99 yearly and includes professional advice and guidance, device protection solutions, VIP support, and a hassle-free shopping experience. Here are the specific services included in the subscription package:

• 24/7/365 support on all tech
• VIP access to phone and chat teams
• Free in-store and remote services
• Free standard installation services for new product purchases
• 10% off labor for custom installations
• 20% off labor for repairs and advanced services
• Up to two years of AppleCare+ on most new purchases
• Exclusive member prices on select items
• Exclusive access to sales, events, and products
• Free delivery and standard installation of hardware purchases at Best Buy
• Free two-day shipping with no minimum purchase
• Extended 60-day return and exchange window on most products

Geek Squad Protection

Geek Squad Protection offers repair services for damaged devices and extends the coverage when the manufacturer’s warranty ends. With this, you’ll have the peace of mind that you won’t incur high costs when your devices need troubleshooting for problems. The 2-Year Standard Geek Squad Protection costs $99.99 and includes the following services:

• In-home repair services
• Fixes for normal wear and tear and defects in materials and workmanship
• Pixel repair and burn-in coverage for televisions
• Reinstallation and recalibration of repaired televisions
• Power surge repair
• Full parts and labor
• Transferable services

If you’re willing to commit to a long-term subscription, Geek Squad’s 5-Year Standard Squad Protection is a good option. It costs $89.99, less than the 2-Year plan, and covers the same services mentioned above.

Choosing the Best Geek Squad Service

As discussed, Geek Squad offers an array of IT services that help reduce downtime, facilitate business continuity, and support scaling operations. To find the best service, revisit your budget and present needs. These are the best use cases for each Geek Squad service:

Monthly Service Plan

Geek Squad’s protection and support plan, which costs $179.99 yearly, is suitable for growing companies requiring ongoing and regular IT assistance but may not afford to hire and maintain a full-fledged in-house IT team. The annual fee is a great value for money, considering it covers remote and in-store services and 24/7 tech support.

Choose this plan if you require professional tech installation, for example, when setting up and maintaining a unified communication system . Similarly, this is the ideal plan when you require expert advice on which devices to get and comprehensive protection for those devices.

Per-service

If you run a small team with tech-savvy members who have basic technical knowledge, such as setting up devices and software solutions, the per-service Geek Squad fees may be enough for you. You’d only need services when you run into problems or the devices need replacement parts.

There’s no Geek Squad hourly cost since it follows flat-rate labor pricing, with fees starting at $7.99 for the installation of a protective screen on mobile devices. The per-service rates vary depending on what kind of service you’re getting and where you want to be serviced. As mentioned above, you may schedule an in-home appointment, an in-store visit, or a remote solution.

In-store Sevices

If you need troubleshooting assistance on portable devices, such as laptops with cracked screens or damaged batteries, choose in-store services. Geek Squad is an authorized service center for different tech brands, so agents are trained to handle various types of issues.

Go to the official Best Buy website to schedule your appointment. The scheduling platform lets you specify the device that needs to be looked at and the date and time of your visit. It automatically detects your location and provides a list of stores near you.

Before choosing in-store services, see if your problem can be fixed with a remote solution. Virus removal, for instance, can be done remotely. With this, you don’t need to go through the hassle of going to the store.

In-home Services

Solopreneurs and small teams working from home and looking to set up multiple devices in their space will benefit from the convenience of in-home services. Aside from setting up or repairing devices, Geek Squad agents share best practices for keeping your data, devices, and network safe, including two-factor authentication. Note that in-home services may cause downtime to your normal operations, as services might take 90 to 150 minutes, depending on the service.

Remote Services

This option is best for tasks that can be done remotely, such as troubleshooting, software installation, antivirus protection, or problems with a program. It might also work for simple things like printer connectivity, where the technician walks you through the process of physical and software troubleshooting. Remote support is also good for scheduled software maintenance like updates and security sweeps.

Who Should Consider Geek Squad?

Geek Squad works with businesses of all sizes—from small, local companies to large corporations. It handles huge projects and single repairs for a small business. For instance, Voip.com uses Geek Squad services for its customer support, and some hotels hire them to install new televisions in key facilities.

Who May Not Need Geek Squad?

If your technical needs are light, you have an IT team, or you are a small business with tech-savvy employees, then Geek Squad may not be your best answer. In the few cases when you cannot address an issue on your own, you may find a local computer repair shop for a quicker, more cost-effective solution.

Geek Squad Top Alternatives

While Geek Squad is an excellent solution for IT requirements, some businesses will benefit from exploring alternatives for specific needs. For instance, if you need a full suite of hardware repair solutions, Nerds on Call expertly fixes various computer hardware parts, including motherboards, hard drives, USB hubs, processors, and network cards.

Businesses needing quick response times to computer problems can consider My Computer Works’ services to experience less downtime. Meanwhile, if you want to equip team members with knowledge of basic computer tasks, HelloTech can walk you through your operating system and teach you where to find specific software programs used for work. Here’s a summary of Geek Squad alternatives:

Frequently Asked Questions (FAQs)

Does geek squad look through your files.

No. Geek Squad agents are trained to only interact with files on your devices relevant to the job. If the data isn’t intrinsic to the job, then it will not be accessed, keeping confidential data secure. For devices being traded in or replaced through the service, the data will be wiped.

Are emails from Geek Squad legitimate?

In recent years, cybercriminals have been pretending to be Geek Squad with emails stating, “We got your payment” or “Transaction Confirmation.” The messages are not from Geek Squad and usually have a non-official-sounding email address associated with them.

These fake emails typically notify recipients of an impending subscription auto-renewal, a malware infection, or a need for a password reset. These are all attempts to steal your data.

It’s important to understand that Geek Squad only sends emails from official addresses associated with either Best Buy or Geek Squad, and any misspelling or generic email addresses are important indicators of cybercrime.

Does Geek Squad charge for diagnosis?

Yes. This remote solution goes hand in hand with repairs, costing $149.99.

Bottom Line

Geek Squad is a nationally recognized name for home IT, but it handles businesses of all sizes too. Its solutions are ideal for small teams, as the prices are inexpensive compared to building an internal IT organization. The My Best Buy Total support plan is priced at $179.99 per year, offering professional installation services for new product purchases, free in-store and remote solutions, and round-the-clock support.

If you only need device upgrade and repair services occasionally, choose the a la carte option and take advantage of Geek Squad’s per-service prices. Contact the professional IT provider to learn more.

About the Author

Sam Dadofalza

Sam is an office tech writer at Fit Small Business, covering various topics including virtual phone systems, contact center platforms, and unified communications tools. She produced content for the digital marketing campaigns of small businesses from different industries and countries, including the United States, United Kingdom, Singapore, and the Philippines.

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How to recognize a fake Geek Squad renewal scam

Scammers are at it again, impersonating well-known businesses and trying to rip people off. This time they’re pretending to be from Geek Squad, Best Buy’s tech support service. Here’s what we’re hearing about the scam and what to do if you see it.

You get a text message or email that says you were or will be charged hundreds of dollars to renew your Geek Squad membership. If you want to dispute the charge or cancel your membership, the message says you must call a phone number within 24 hours.

If you call the number — which you should not do — the scammer might ask for remote access to your computer. If you give it to them, they can install spyware programs on your computer, steal your online banking credentials, and drain money from your bank account.

Some scammers may ask for your bank account information to refund your money, then fake a transaction and make it look like they accidentally refunded you too much. To pay them back, they tell you to buy gift cards and give them the gift card numbers and PINs.

Scammers send alarming messages like this to rattle you. Don’t let them. If you think the message is legitimate, contact the company in question using a phone number you know is real. Do not use the number included in the message.

Also check your credit card or bank account for an unauthorized transaction. If you see one, report it to the institution and ask them to reverse it and give you back your money.

Find out what to do i f you paid a scammer , or gave them your personal information or access to your computer . 

If you see a scam, report it to the FTC at ReportFraud.ftc.gov .

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It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s  computer user records  system. We may routinely use these records as described in the FTC’s  Privacy Act system notices . For more information on how the FTC handles information that we collect, please read our privacy policy .

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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• We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

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They keep sending these emails to me to an email address that I know I did not use when I registered with Best Buy.

Not only geek squad but scammers are using email supposedly from Microsoft to get people to renew these products for exorbitant fees.

In reply to Not only geek squad but… by Catherine W

I also, on my other phone, recieve daily, numerous emails to one of my main accounts, and they are email addressed with an email with my name but added to and it's no email address of mine. I will report them as spam first thing. I do not ever click on the words in the email. Which are always large words in bright sky blue highlighted color! I also recieve daily messages from these same 5 numbers. Just last 4 #s are changed up. I get 5 to up to 20 a day!. Same thing I report spam and then block number. But not able to stop these daily messages and emails!!! They continue daily. I do not understand how they are getting thru my blocks!!I've also recieved receiptsvfrom aGeek Squad and also Amazon. They would not allow me to cancel the large orders. Or the membership. I just didn't call back

I received an email and promptly reported it to you. I wish I could share this on Facebook and NextDoor as this information should be made public. Thanks for the heads up.

In reply to I received an email and… by Jacque del Valle

You're free to share blog posts and other information from the FTC. All our information is in the public domain. You can send a link to this blog post, or copy part of the message to share, or add it to your own message. Thank you for helping to protect other people!

Scammers are also doing the same with Microsoft products

Idont fall for these scammers ihave a computer shop itlae mind to bit thanks fo4 the heads up

They're impersonating nearly everyone but Mastercard told me they didn't want to hear it--or rather that, forward it to them anymore--if you ever get hacked, or ransomed, thank them aw

also MacAfee will try to do it too

I have gotten 6 or 7 of these emails in the last week! People, don’t fall for these emails!

I keep getting pop up messages that I need to renew my web route security, even though you have checked & renewed it for me. HELP!!

I didn't see anything about how to identify these messages as fraud. I had a GS contract, so at first I thought it was for real. Then I checked the sender's address and could see immediately it was not a valid Geek Squad address.

I keep getting emails supposedly from Geek Squad (and others) saying they’ve renewed my service, and say what they charged… Ha! But I do check my bank account regularly also.

This happened to me last year. I did not lose anything to the scammers; but because they told me they took money from my bank, I became confused and rushed to my bank to stop payment on any withdrawal from them and it cost me $30. Actually, my bank scammed me also, because they did not tell me there would be a $30 bank charge to stop payment. I did not know that, but they should have told me anyway, instead of all of that cat and mouse smiling they do. Just a life lesson.

I get these email notices 2-3 times a year advising that my bank account is being charged for Geek Squad tech membership. I just ignore them but check my bank accounts for 2-4 weeks looking for any suspicious charges. So far, all clean.

I was scam by this exact type of notice, i lost $25,000 and still feel the pain. How can I recover this money?

why does the federal trade commission , with all their power and money, allow these 2 bit scammers to thrive and exist and continue to prosper to this day ? Take them all down and prosecute these thieves, DO IT NOW !!!

I have received two such emails. The first thanking me for my payment and the second telling me to activate their services. I ignored both knowing that I had never used nor requested anything from Geek Squad. Thanks for all the good info provided.

In reply to I have received two such… by Jo Anna

They hit me last year. Pretended they were calling from Amazon and wanted to put money back into my checking account. I believed it to be legit and followed along for a while. Then it hit me. Why would Amazon refund me money that I did not deserve. Immediately called my bank and even though it was Friday after hours someone did pick up. Went to the bank on Monday and told them what happened. She pulled up my checking and savings account numbers and handed me the printout. I knew immediately that they had gotten into the account since I don't usually keep that much money in checking -- $5,000. Had to close the accounts and reopen...even credit cards that were attached. What a nightmare.

Totally unrelated, we are in the aftermath of hurricane Ian and someone called from Comcast/Xfinity, remotely got into my computer - got suspicious and called Comcast. Advised what happened. The man I spoke with did not give me a yes or no as to whether the caller was legit. DON'T TRUST ANYONE IS NOW MY MOTO!

I received a email from Geek Squad with a authorization code for $349.99 from my account. I do have a Geek Squad account which alerted me to call their customer service because a just renewed my subscription a few months ago. Something wasn't right. Geek Squad was aware of these scams and asked me to report this to this website.

Just got one of these. I wasted 10 minutes trying to see if in fact I had signed for something like this with Bestbuy.I should have just Googled Geeksquad scam instead. BTW I would think Bestbuy might want to make mention of these scams but who knows it might generate more of them than it swats down.

II have gottden several of these "notices" from scamers claming to be from GeekSquad. In your articles you give an link (REPORTFRAUD.FTC.GOV) report these attemts to scam us. I have tried several times to report these but get messages to "correct the email address". Any suggestions?

In reply to II have gottden several of… by Andrew Brooks

The address www.ReportFraud.ftc.gov is a website where you can report fraud. When you see that in our blogs, click on the link and it will take you to the website where you can report. Or type www.ReportFraud.ftc.gov in the search bar of your computer and to the website. Thank you for reporting the scam attempts you see.

In February this year I suffered an over $3,000 loss to a fake Norton Antivirus company. They made transfers from my bank checking and savings accounts to various people. This was going on while I was on a flight from AZ to CA as my daughter gave me a 75th birthday party. I called and reported it to the bank then when I got back home I went into the bank and spoke with the bank manager. He told me I ok'd the transfers (?) and I was held responsible. Later someone advised me to call the Attorney General's office, I did and they sent me a senior tool kit regarding scammers, also I could have actually recovered the loss had I acted right away and had that information.

Just got one today!

I am getting a lists of people I don’t even know with text message that is hard to block one by one. Now—- it sends me a text message there has been complaints coming from my number.

I just got one of these Geek Squad emails today! I get emailed PDF invoices all day for work so I didn't think about it at first and opened the PDF file. But when I saw it was from "Geek Squad" I forwarded it to my husband and asked him if we actually owed it. He showed me later that the email address it was sent from was gmail- not what Best Buy would actually use. Could I have gotten a virus from opening the PDF file?

In reply to I just got one of these Geek… by Joan

If you think you clicked on a link or opened an attachment that downloaded harmful software, update your computer’s security software. Then run a scan and remove anything it identifies as a problem. Read more about email from scammers at https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams .

Best Buy Totaltech now available nationwide

Throughout the holiday season, members will also get exclusive deals and access to some of the season’s hardest-to-find products

Ever wish you had a team of experts on hand to help with all your tech support needs? Well, now you do.

Best Buy’s new Totaltech membership program will be available nationwide starting today. The new membership includes everything from unlimited Geek Squad support and access to a 24/7 VIP service to special member pricing and so, so much more. This nationwide launch comes after our Best Buy Beta pilot launched in select markets last April.

For $199.99 per year members receive:

• Free Geek Squad tech support, available 24/7/365 on all the technology in your home, no matter where you bought it.
• Totaltech Expert Access, a VIP service with access to dedicated phone and chat teams.
• Up to 24 months of product protection on most Best Buy purchases during active membership, including AppleCare+ on Apple products.
• Free delivery and standard installation.
• Exclusive Totaltech member prices.
• 20% off labor for repairs and advanced services and 10% off labor for custom installations.
• Extended 60-day return and exchange window on most products.
• Free haul-away on most product replacements.

Complete Best Buy Totaltech™ terms, and the Best Buy Protection and AppleCare+ plan terms that apply to the relevant protection benefits, are available at BestBuy.com/PlanTerms.

“Technology plays an increasingly crucial role in our lives today, and each customer needs technology in a different way,” said Allison Peterson, chief customer officer at Best Buy. “That’s why we created Totaltech, to not only meet all of these needs, but also to give them a heightened sense of confidence — in getting a great price, in using their tech and by knowing we have their back if something goes wrong.”

Holiday perks.

This holiday season, Totaltech members will get more than great support. They’ll also receive exclusive access to some of the season’s hardest-to-find products.

They’ll also have access to Member Monday, a new series of special events that offers members exclusive deals on some of the hottest tech. Member Monday kicks off Monday, Oct. 18, and will run select weeks throughout the holiday season.

Member Monday will also feature exclusive deals for customers who are a part of Best Buy’s free membership program, My Best Buy .

Already a Best Buy Beta, Total Tech Support or Geek Squad Tech Support member?  

Because we know how much customers love the membership, all current Best Buy Beta, Total Tech Support and Geek Squad Tech Support members will be automatically upgraded to our Best Buy Totaltech membership in the coming days and members will receive a welcome email into Totaltech once the upgrade is complete

Click here for more information about Best Buy Totaltech.

Geek Squad Pricing Guide: What Does Best Buy Charge for Tech Support?

Offering computer repairs, installations, and tech support services for home and business customers, Geek Squad has become the go-to technology assistance squad for many. But what exactly does Geek Squad charge for their services?

This comprehensive pricing guide will provide a full breakdown of Geek Squad’s fees across their various offerings. We’ll cover in-store, in-home, and subscription tech support costs along with common computer service charges.

Understanding Geek Squad’s prices allows you to gauge value, plan budgets, and compare to alternative tech services and support options. Let’s dive in to what you can expect to pay.

Table of Contents

Geek Squad Service Pricing

Geek Squad provides a wide array of tech support and IT services. Here are the typical fee ranges you can expect to pay:

In-Store Support

• Diagnosis & assessment  – $40-$100 to identify the problem and required servicing. Often applied as a credit if repairs are completed.
• Virus & spyware removal  – $150-$300 per computer depending on severity of infection.
• Computer tune ups  – $150-$200 for optimizing performance, updates, cleaning temporary files, etc.
• Data backup & transfer  – $100-$250 for backing up data from old devices and transferring to new ones.
• Operating system installation  – $100-$200 to perform a fresh Windows or Mac OS setup and configuration.
• Hardware repairs  – $100 per hour for troubleshooting and replacing failed components like hard drives, RAM, etc.
• Home theater setup  – $100 per connected device for TVs, speakers, streaming devices, game consoles, etc.

In-Home Support

• Hourly rate  – $100-$150 per hour for in-home visits with a 1 hour minimum charge.
• Diagnosis fee  – $40-$100 trip charge may apply for assessment without any repair work agreed upon.
• Mileage fee  – $1+ per mile for travel to and from customer locations.
• Same day premium  – $20-$50 urgent visit surcharge may apply for requests on short notice.

Subscriptions & Protection Plans

• Total Tech Support  – $200-$350 per year provides remote and in-store support plus product discounts.
• Geek Squad Protection Plans  – Vary by product, but provide extended product warranties with support – $100-$500+ depending on item value and coverage term.

As you can see, costs vary widely based on the specific tech issue, location, and level of support. In-home visits that require travel tend to be most expensive. Let’s break down standard computer repair pricing next.

Geek Squad Computer Repair Pricing

Many customers turn to Geek Squad for professional computer and laptop servicing. Here are approximate fee ranges for common services:

• Operating system refresh – $100-$200
• Virus and malware removal – $150-$300
• Laptop LCD screen replacement – $200-$400
• Desktop power supply replacement – $100-$200
• Laptop battery replacement – $100-$200
• Hard drive wipe and OS reinstall – $150-$300
• Motherboard replacement – $300-$600
• Overheating repairs – $100-$300
• Password removal – $100-$300
• Liquid spill clean up – $200-$500
• Complete hardware rebuild – $300-$1000

Keep in mind pricing depends on make, model, and parts required. Provide your computer’s details for an accurate quote. Travel fees also apply for in-home service visits.

What Does Geek Squad Charge for Setting Up or Mounting a TV?

For professional TV mounting and installation, Geek Squad pricing typically ranges:

• TV Mounting  – $150-$300 depending on size and mounting complexity. Includes labor and standard wall mount hardware.
• Soundbar Install  – $100-$150 per soundbar including connecting all sources and programming universal remotes.
• Surround Sound Setup  – $200-$500 depending on speakers, wiring complexity and receiver programming.
• TV Setup & Configuration  – $100-$150 connecting external devices, calibration and configuring smart features.
• TV Wall Installation  – $300+ per TV for complex multi-set videowall configuration requiring special mounts and cabling runs.

Keep in mind pricing factors for TV services include size, complexity and accessibility. Bringing proper cabling or hardware can save costs.

Does Geek Squad Offer Any Free Services?

Geek Squad does not offer extensive free tech support or services. However, some exceptions where fees may be waived include:

• Basic troubleshooting and consultation performed in-store
• Quick device diagnostics to provide repair estimates
• Support fixing issues caused by Geek Squad service errors
• Advice on whether an extended warranty claim may apply
• Software installs on newly purchased devices

Otherwise most services come with a charge. Their Total Tech Support membership provides the best value for access to “free” assistance for a yearly subscription fee.

Does Geek Squad Offer Any Discounts?

Geek Squad does offer a few ways to reduce service charges:

• Check for promotions and coupons, especially around the holidays.
• Ask about any student discounts for those enrolled at colleges or universities.
• Buy Geek Squad Protection Plans to get discounts on services needed during the coverage term.
• Become a Best Buy TotalTech member for 20% off Geek Squad services among other perks.
• Open a Best Buy credit card to get special financing and discounts.
• Purchase bundled services together instead of individually for package savings .
• Military, senior, and corporate employee discounts may also be available when verified.

Discuss any discounts or promotions you qualify for to minimize Geek Squad costs. With the right strategy, some savings are typically available.

What is Geek Squad’s Cheapest Service?

If you’re looking to pay the least for Geek Squad assistance, some of the cheapest services include:

• In-store consultation – Often free for basic questions and troubleshooting guidance
• Diagnosis – Usually $40-$100 which may be credited towards more repairs
• Virus scan & removal – Can start as low as $150 per computer depending on infection severity
• Tune up services – Start around $150 for optimizing performance and updates
• Used device trade ins – They may provide free quotes to recycle old electronics

Avoid charges for home visits or hardware repairs which bump up costs quickly. For the most affordable assistance, go into a Best Buy store location first.

Does Geek Squad Charge More for Emergency or Same Day Service?

For urgent same-day services, Geek Squad does charge premium rates:

• In-home emergencies  – Higher hourly fee up to $200 per hour depending on technician availability.
• Mileage surcharge  – May add $1+ per mile for immediate roadside dispatch.
• After hours  – May charge extra hourly rate for emergency support outside normal business times.
• Diagnosis fee  – The standard diagnosis charge may still apply before agreeing to urgent repairs.
• Expedited services  – Rush fees around $50+ for prioritized in-store turnaround time.

While Geek Squad aims to be heroic emergency responders, the additional urgency does come at a premium.

Are Geek Squad Prices Negotiable?

Geek Squad prices are not highly negotiable, but there may be some flexibility:

• Ask if any current promotions or coupons apply to your service needs.
• Inquire about price matching to the same service offered by a competing provider.
• If purchasing multiple services, request a bundled discount.
• For major repairs with expensive parts, ask if lower-cost alternative or used parts are an option.
• Offer to provide your own hardware like cables to avoid markups.
• Ask nicely about any wiggle room – the technician may be able to drop the price a bit if they want your business.

Being reasonable but politely persistent may yield some slight savings in limited circumstances. But most Geek Squad pricing is fixed.

Does Geek Squad Price Match?

Geek Squad does offer price matching guarantees against their key competitors:

• If you find a lower published rate from a national retailer or service provider, Geek Squad will try to honor it.
• Retain documentation of the quoted price used for your price match request.
• Price matching is not guaranteed and has some limitations. Exclusions apply.
• Price matching limited to retailers considered direct competitors with proof of local active availability.
• Only valid on retail service pricing, not contract rates.
• Total Tech Support membership prices are excluded from matching.

It never hurts to check published prices from places like Best Buy and Staples for price matching opportunities. Discounts aren’t guaranteed, but may be applied on a case-by-case basis.

How Does Geek Squad Pricing Compare to Independent Techs?

We gathered sample rates local independent computer techs commonly charge within metropolitan areas:

Independent techs tend to be 20-50% cheaper due to lower overhead. But Geek Squad pricing is quite competitive overall. You pay a premium for their scale, location convenience, and brand trust.

Geek Squad Pricing vs Apple Repairs

As authorized Apple service technicians, Geek Squad offers repair rates quite comparable to Apple Store Genius Bar pricing:

For Apple devices still under warranty, the Genius Bar will be cheaper or free. Once expired, Geek Squad provides very competitively priced MacBook and iPhone repairs.

Geek Squad vs NerdsToGo Pricing

NerdsToGo is another national on-site tech support franchise a notch below Geek Squad pricing:

NerdsToGo runs 10-20% cheaper across the board. But Geek Squad pricing remains very fair overall.

How Does Geek Squad Compare to Staples Repairs?

Office supply retailer Staples offers tech support and repair through their EasyTech service. Here is how standard Geek Squad pricing stacks up against Staples EasyTech:

Staples pricing aligns extremely closely with Geek Squad. Both offer very fairly priced tech services for national chains.

Does Geek Squad Offer Any Membership Discounts?

Geek Squad’s Total Tech Support (TTS) paid membership provides discounts on services along with other perks:

• 20% discount on all Geek Squad tech services and repairs
• Free shipping on all purchases from BestBuy.com
• Extended 60 day return and exchange window
• 24/7 tech support by phone, chat, online
• Free health check-ups on products
• Member-only sales and special offers

The $200 per year TTS membership can pay for itself if used extensively. But evaluate your likely yearly tech support needs before subscribing.

Is Geek Squad Worth the Money?

The convenience, expertise, and polish carry a premium over independent techs. But Geek Squad pricing offers very solid value overall for the level of service.

Geek Squad makes sense for those who:

• Value highly trained technicians with specialized expertise across many brands and products.
• Need assistance across multiple devices – PC, Mac, TVs, tablets, phones, game consoles, and smart home devices.
• Want support available widely at Best Buy locations across the country.
• Don’t have the luxury of time and want immediate in-store service.
• Prefer leaving repairs to professionals rather than tackling tech projects themselves.

For those with easy DIY technology access, Geek Squad prices might not justify the convenience. But you pay for genuine peace of mind that repairs will be handled expertly when outsourcing to the squad.

Top Geek Squad Competitors and Alternatives

While Geek Squad dominates the national IT services market, competitors do exist in local markets. Here are top alternatives for comparison:

Independent Computer Techs

Local independent technicians can offer lower rates by cutting out overhead. But reliability varies widely.

A smaller national franchise model offering on-site business IT support and home services with rates around 15% under Geek Squad.

Staples EasyTech

Staples’ equivalent of Geek Squad provides in-store support, tech services, and protection plans right in line with Geek Squad’s rates.

A chain specializing exclusively in phone and device repair services. Rates can be lower with mobile repairs.

Asurion Tech Repair

A growing retail chain providing on-site tech support and repairs for half the price of Geek Squad in many cases.

Authorized Apple repair experts providing Mac, iPhone and iPad fixes with transparent pricing often below Apple.

Best Buy Total Tech Membership

For 20% off Geek Squad services, Best Buy’s $200 per year TotalTech membership can pay for itself

Shop around, but Geek Squad remains competitive. Their expertise across a huge range of technology gives them an edge over specialized independents and repair shops.

Key Things to Know About Geek Squad Pricing

When budgeting and planning for Geek Squad services, keep these key pricing factors in mind:

• Hourly rates range $100-$150 for in-home service visits.
• In-store support starts around $75+ hourly after initial diagnostic fees.
• Software services like OS refresh, data transfers, virus removal start at $150+ in-store.
• Hardware repairs vary widely based on component prices – confirm quotes upfront.
• TV mounting and home theater setup runs $150-$500+ depending on equipment.
• Damage repairs like cracked screens or spilled laptops cost $200+.
• Mileage, after hours, same-day service adds premium fees.
• Total Tech Support saves 20% on services with bonus perks for $200 per year.

Understanding Geek Squad’s pricing structure allows you to plan budgets and decide where to spend wisely for tech support needs.

The Bottom Line

The key takeaways on Geek Squad pricing:

• In-store hourly rates start at $100+ for basic services like tune ups, data transfers, installations.
• In-home visits cost $100-$150 per hour with a 1 hour minimum charge plus mileage fees.
• Hardware repairs vary based on parts needed – confirm quotes before approving.
• Software fixes like OS reinstalls, virus removal start around $150 in-store.
• TV mounting runs $150+ with premiums for size, cable management and articulating arms.
• Total Tech Support saves 20% on services for a $200 annual fee.

While you pay a premium over independent techs, Geek Squad offers consistently professional work across nearly any device or home tech accessories. When you need expert assistance, understand the typical rates so you can plan budgets accordingly and maximize value.

Sarah Teague brings 5 years of professional writing experience to her role as content writer for Walletminded. In this position, Sarah creates compelling articles, blog posts, and other digital content that engage readers and promote the Walletminded brand. Before joining Walletminded, Sarah honed her writing skills as a freelance writer and ghostwriter. Her work included crafting blog posts and web content for financial services, technology, and healthcare clients. Sarah holds a bachelor's degree in English from Emory University, where she also served as editor of the campus literary journal. She continues to volunteer her time as a writing mentor for youth in her community. When she's not meticulously crafting content, you can find Sarah attempting new baking recipes and enjoying hikes with her dog. She also loves curling up with a good memoir.

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