explain the importance of problem solving and critical thinking as essential managerial skills

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The Importance of Problem-Solving Skills in the Workplace

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According to Management 3.0 Facilitator Ilija Popjanev , problem solving is essential for individuals and organizations as it enables us to control all aspects of our business environment. In this article, Ilija looks into problem-solving skills, how the problem-solving process works, and which tools help you to advance this skill set.

In this article you will learn about:

What is Problem Solving?

• Problem-Solving in Six Easy Steps

Why is Problem-Solving so Important for Leaders, Teams, and Organizations?

Problem-solving techniques in the workplace, better employee experience by using problem-solving tools from management 3.0, how do employees develop problem-solving skills, what skills make a good problem solver.

In the last few years, we have been living 100% in the VUCA world, with so many unpredictable and complex threats and challenges. As a result, organizations must create a sense of urgency to redesign their present business models and to rebuild the foundations for the future of work. 

All companies now need effective problem-solving skills and tools at all levels, starting with individuals and teams, and finishing with their leaders and managers. This new reality enables growth and success only for those well-equipped and empowered by effective problem-solving skills and tools. 

One of the behaviors of Management 1.0 style is to constantly look for ways to stop “fighting fires,”. Instead, the Management 3.0 style seeks to “find the root cause” of the problem, and then to refocus, improve, and plan a different way for fulfilling workplace tasks.

Management 3.0 provides effective tools and principles for building the system for effective problem solving. It provides us with techniques we can use to understand what is happening in our world, to identify things we want to change, and then apply everything that needs to be done to achieve the desired outcome. We live by the motto: fail fast, recover quickly, and learn from the failures.

The agile way of working does not mean being perfect, but instead it allows for failures and sees them as opportunities to learn, grow, and adapt . Perfection is useless if we do not provide value fast for our customers. That is why problem solving is the foundation for continuous improvement, learning, and collaboration, which leads to innovations and success in ever-changing economies and the new normal that we now live in. 

The definition of problem solving according to the Merriam-Webster Dictionary is: “The process or act of finding a solution to a problem.” Similarly, the Oxford English Dictionary describes problem solving as: “The process of finding solutions to difficult or complex issues.”

For me, Problem-solving is a process of understanding and owning the problem, constant pursuit for solutions and improvements, and putting into action the best option for the desired outcome.

Understanding context and interacting with our teammates are the essence of effective problem-solving. We must clearly understand the complexity of our environment and the specifics of the context because things continuously change and evolve. Here, the Complexity Thinking Guidelines may help you to better understand what is happening and how to navigate complex environments more effectively.

We must have a lens through which to see problems as opportunities to improve, and regard our teams as sources of knowledge and experience. We have to connect people and opportunities in ways that can facilitate the best solutions for the problems that we are handling. Try using the Personal Maps , an excellent tool for bringing teams together and fostering diversity, respect, trust, and collaboration.

Today, all innovations and solved problems are team efforts because teams constantly improve their toolbox and competencies. Teams want to create something that was not there before, and which maximize their knowledge and resources.

To accomplish that, they need to build a process in a few easy steps:

• Be present, observe what is happening in your world, and define the problem.
• Review where you are now and what influences that state.
• Constantly improve and change things by using creative tools and tactics.
• Seek solutions and alternatives to make changes more effective.
• Make team decisions about which tools and solutions should be used.
• Implement improvements, monitor the process, and constantly adapt!

At this stage, by following the Management 3.0 principle of “Improving the system,” you can use the tools Celebration Grids , combined with Yay! Questions , to best engage the team in the problem-solving process, while keeping track of what is working well, what can be changed, and what new options exist.

Documenting everything is an integral part of the problem-solving process. By using Celebration Grids, you are gamifying the process and keeping the team flow and energy on a higher level.

Also read: What type of problem-solver are you?

Problem-solving is crucial for everyone: individuals, teams, leaders, organizations, and ultimately for all stakeholders because it empowers us to better control the environment and everything that is going on in our world. Try using Delegation Poker so that teams can become more empowered to solve problems both alongside leaders and within their organization. 

Today, the speed of problem solving is important, and that is why organizations must give more power and authority on a team level , so employees can react quickly and even prevent problems. As a leading indicator, the Management 3.0 tool Problem Time can help you measure the time spent on uncompleted problem-solving tasks and activities; this is a valuable add-on to “lead and cycle time” lagging indicators, with which you measure the time taken on completed tasks.

Developing and refining problem-solving skills through constant practice and experimentation can refine the ability to solve problems and address issues with more complexities.

We may face various challenges in our daily work, and effective problem-solving can make a difference.

Make a Difference with Problem-Solving

• Problem-solving skills are important if you want to add more value . As an agilist, your objective is not to be perfect but to maximize the value you provide for all stakeholders. Start fast, deliver value early, manage failures and prioritize tasks by setting the urgency criteria.
• Problem-solving skills are important if you need to improve your results. You have to accept the complexity of success factors and better understand the need for changes and improvements in a continually uncertain environment. Results depend on your problem-solving skills!
• Problem-solving skills are important if you have to fix things that do not work. When your processes are not working as planned, problem solving will give you the structure and mechanisms to identify issues, figure out why things are broken, and take actions to fix them.
• Problem-solving skills are important when you have to address a risk. Sharpen your problem-solving skills to anticipate future events better and increase the awareness of cause-and-effect relationships. This enables you to take the right actions and influence the outcomes if issues do occur.
• Problem-solving skills are important if you work simultaneously on several projects. You should apply the same problem-solving techniques when you work on multiple projects, business functions, market segments, services, systems, processes, and teams. Standardize and scale!
• Problem-solving skills are important when you want to seize the day. Problem solving is all about innovation , building new things, and changing the system into a better one. This can help us to identify opportunities even in challenging times and prepare us for the future. You can visualize the process with the Meddles Game to better understand your ideas, solutions, and activities. It is a great way to engage your team as you can build the problem-solving concept and it is an effective tool for influencing all stakeholders affected by the problem. 

Also read: Collaborative Leadership explained .

Solving complex problems may be difficult, but problems will be solved when we use the right tools. Besides the powerful Management 3.0 tools I already mentioned, as a big fan of Lean and Liberating structures, I think you can find lots of problem-solving techniques to use in your daily business. 

Here is my short list of tools and techniques:

• 5 Whys – a great way to uncover the root cause is to understand the problem better. 
• Fishbone analysis – for visual analysis of the root causes of a problem. Easy to combine with ‘5 Whys’ or ‘Mind mapping’ to brainstorm and determine the cause and effect of any problem.
• Silent brainstorming – gives everyone a chance to participate in idea generation as not only the loudest people, but also the quiet ones, will participate equally. Everyone’s opinion has the same weight. 
• Mind maps – structured visual diagrams to share your ideas, concepts, and solutions the same way your brain does. You explain the problems quickly, then share fresh ideas, and finally come to a team consensus that can lead to an effective solution. 
• Six thinking hats – enable your team to consider problems from different angles, focusing on facts, creative solutions, or why some solutions might not work.
• Agreement certainty matrix – another tremendous visual tool for brainstorming problems and challenges by sorting them into simple, complicated, complex, or chaotic domains to later agree on what approach should be used to solve the concrete problems affecting a team.  
• Conversation café – enables the team to engage in productive conversations, with less arguing but more active listening, solving the problem in rounds of dialogues until reaching a consensus regarding the best problem-solving approach. 
• Design thinking – when you are struggling for fresh ideas, the 5-step process will help you empathize with the problem, then begin defining and developing new ideas, before prototyping and testing them. 

Edward Deming’s PDCA is the most known concept for continuous improvement and problem solving. You can gamify your events using the Change Management Game , a card game where PDCA will help you define the problem, take action, collect feedback, and adopt the new solution.

The “carrot and stick” approach, or in HR language, “pay for performance,” does not work anymore, especially for roles that require problem-solving, creativity, and innovative thinking. Creative people need a higher level of authority and empowerment to self-manage challenges and problem scenarios. When leaders and organizations create such systems, they foster intrinsic motivation and job satisfaction among these people. Creatives are seeking self-actualization through their careers.

This is one more case which calls for Management 3.0’s Delegation Poker to define the levels of authority in terms of problem-solving issues, as well as Moving Motivators to define key motivators for increasing productivity and employee satisfaction by changing behavior.

Improving Employee Experience with Problem-Solving

1. Use problem solving as a key motivator – have in mind Millennials and Gen Z creative workers ’ affinity towards tasks in which they feel challenged and have a sense of meaning. Provide them with big and tough problems to solve and use challenging tasks to keep them constantly engaged.

2. Continuous improvement can make a difference – creatives seek a sense of purpose and think outside of the box, so encouraging the ‘How can we execute this task better?’ mindset and problem solving become powerful tools for creating sustainable corporate culture.

3. Don’t connect solving problems with rewards – it can kill the perceived intrinsic value of the activity; it will disengage and dissatisfy employees. Autonomy, trust, respect, and gratitude will do the job. 

4. Apply the seven rules for creative managers – unleash the power of diversity , and cooperation, rely on merits, optimize exploration, open boundaries, keep options open, and update your workplace. 

We start solving problems from a very early age (the alphabet, learning to eat, driving a bicycle etc.). Then, everyday activities sharpen our problem-solving skills and enable us to solve more complex issues. 

As an adult, you can still develop your problem-solving skills by:

• Daily practicing of logic games, such as chess, and puzzles like Sudoku. 
• Video games can teach you how to deal with failure and persist in achieving your goals.
• Keep an idea journal or blog as a collection of all your ideas, thoughts, and patterns. 
• Think outside of the box – take a different perspective to understand the problem better.
• Practice brainstorming combined with mind mapping, working with your team.
• Put yourself in new situations – take on a challenging project at work.
• Start using the “what if” mindset in daily circumstances and test new approaches.
• Read more books on creativity and articles which cover your areas of interest. 

I also believe coaching can help build creativity and problem-solving skills, encouraging people to take greater ownership of their work and commit to corporate goals. A coach can provide clear guidance as to what is important at the moment; they help people better, focus, and move into action. By asking powerful questions and challenging others to think outside of the box, the coach removes their barriers and lets them see the situation from a new perspective.

Coaching can provide structure so people develop their own expertise and insights to contribute better when problems arise and the pressure to succeed is growing.

The interview is an excellent opportunity to research a candidate’s problem-solving skills, and STAR questions should be related to their previous experience dealing with problems. A candidate with good problem-solving skills can quickly embed in the team and become a valuable asset for the company.

In my Agility in HR workshops , we regularly discuss interview questions. Some popular STAR questions are:

• “If you cannot find a solution to a problem, how do you deal with the situation?”
• “How do you react when faced with unexpected problems or challenges?”
• “Describe an occasion when you had to adapt at the last minute. How did you handle this?”

Problem-solving requires the ability to identify a problem, find the root cause, create solutions, and execute them. All these steps are essential for achieving the desired results. 

Some of the skills that problem solvers must constantly sharpen are:

• Collaborative communication . Clear communication is essential when you explain the problem and the solution to your teammates. During brainstorming sessions, asking the right questions to determine the root cause , as well as synergic collaboration are needed.
• Active listening is important to prevent mistakes as  you can absorb the details your colleagues tell you about the problem. Use open-ended questions for clarification, and always be open to feedback and views that differ from yours.
• Coachability. The willingness to accept feedback and the ability to improve. Learning from more experienced people, being curious to ask many questions, constructively using your ego, skipping excuses and blaming others, and accepting Feedback Wraps from your coach.
• Decision making . Problems cannot be solved without risk-taking and bringing important decisions (including relevant data, levels of delegation, alternative solutions etc.) to the forefront.
• Critical thinking . Be 100% objective when you try to find the cause of the problem. Skip ego trips and personal biases. Identify your mistakes in the thinking process and show personal accountability .
• Research and data analysis . Proper research allows you to diagnose the actual problem, not just the symptoms. If the cause of the problem is not immediately apparent, you can use the power of data to discover the issue’s history, some patterns, future trends, etc.
• Persistence . Trust in the problem-solving process you have designed and follow every step with patience and persistence; even when you fail repeatedly, do not give up. Keep moving and remember Thomas Edison’s quote: “I have not failed. I have just found 9,999 ways that do not work.”

In the new VUCA world we now live in, problem solving is a crucial soft skill, and employers are actively seeking people with this skill set because they can prepare for problems before they arise. Problem solvers better identify opportunities, understand their environment, create a solution, and generate ideas that lead to great results and success.

According to a study made by LinkedIn Learning in August 2022 , future skills are rapidly changing, and problem solving is among the top soft skills employers search for from their candidates, as well as communication and leadership skills .

Using all aforementioned tools and practices from Management 3.0, following the guides, and sharpening your skills, will help you not only to be effective in resolving the problems that may arise, but also to solve them with enthusiasm and passion. They will create a higher level of engagement and collaboration in the team and help unleash people’s creativity and innovation. A win-win for everyone!

Photo by Parabol on Unsplash

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What is Critical Thinking and Why is it Valuable in the Workplace?

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• > Personal Effectiveness and Preparing for Change
• > What is Critical Thinking and Why is it Valuable in the Workplace?

There are times at work when you simply have to “do.” A tight deadline, a demanding project outline, or a highly particular superior might mean that it makes sense to complete a task without too much mental tinkering. But work like this can be unsustainable and worse — it won’t leverage your ability to think critically.

There is value in thinking critically in every aspect of your life. From making decisions in your personal life, to interrogating the media you consume, to assessing your work with a critical eye, applying critical thinking is an essential skill everyone should be trying to hone.

At your workplace, critical thinking can distinguish you as a leader, and a valuable mind to bounce ideas off. It can help improve the quality of your work, and the perception those higher up the chain have of you.

Here’s what you need to know about critical thinking in the workplace:

What Exactly is “Critical Thinking”?

  In a nutshell, critical thinking is the ability to think reasonably, detaching yourself from personal bias, emotional responses, and subjective opinions. It involves using the data at hand to make a reasoned choice without falling prey to the temptations of doing things simply because they’ve always been done a certain way.

Critical thinking takes time. It might be quicker simply to take instruction at face value, or rely on the traditions of your team. But without analyzing the reasons behind decisions and tasks, it becomes extremely easy to adopt bad habits. This might be time-wasting meetings, inefficient uses of effort, or poor interactions with team members. Taking the time to ask “why” you’re doing something is the first step to thinking critically.

Sometimes, data is available which allows you to make reasoned decisions based on absolute facts. If you can show that a new best practice can objectively improve current processes with hard data, you’ve used the very basics of critical thinking. That said, actual numbers aren’t always available when making a decision. Real critical thinking involves taking a careful look at situations and making a decision based on what is known, not what is felt.

Why Is Critical Thinking Important in the Workplace?

The short answer to the above question is this: critical thinkers make the best decisions, most often. And in the workplace, where choices about how to complete tasks, communicate information, relate with coworkers, and develop strategy are so common, critical thinkers are extremely valuable.

A savvy hiring manager will make this part of the recruitment process. It’s pretty easy to gauge how someone is inclined to solve a problem — ask them how they would deal with a specific situation, and give them the opportunity to use their critical thinking skills, versus deferring to an emotional, or prescribed reaction. Employing people who can think and act reasonably will pay enormous dividends down the road.

Using your critical thinking skills in the workplace will define you as a problem solver. This is not only useful career-wise (although having upper-level people at your company think highly of you is undoubtedly a benefit) it also establishes you as a leader among your fellow team members. Demonstrating your ability to solve problems and accomplish goals effectively will help instill confidence in you with all your coworkers.

How to Use Critical Thinking in the Workplace

The first step to actually using critical thinking is approaching every situation with an open mind. You need to be receptive to all information available, not just the kind that satisfies your preconceived notions or personal biases. This can be easier said than done, of course — lessons learned and beliefs held are often done so with a reason. But when it comes to critical thinking, it’s important to analyze each situation independently.

Once you’ve analyzed a situation with an open mind, you need to consider how to communicate it properly. It’s all very well and good to approach situations with objective logic, but it doesn’t do you any favours to sound like  Mr. Spock  when you’re conveying your conclusions. Be tactful, patient and humble when you are explaining how and why you’ve come to decisions. Use data if available to support your findings, but understand that not everyone is able to remove emotion from situations.

The final, and perhaps least obvious, application with critical thinking is creativity. Often, getting creative means pushing boundaries and reshaping convention. This means taking a risk — one that can often be worth the reward. Using a critical thinking approach when getting creative can help you mitigate the risk, and better determine what value your creativity can bring. It will help you and your team try new things and reinvent current processes while hopefully not rocking the boat too much.

Learn More About Critical Thinking

Critical thinking is a valuable skill for all aspects of your life. It benefits problem solving, creativity, and teamwork. And it translates particularly well to the workplace, where it can distinguish you as a valuable employee and leader.

Taking the extra time to examine things objectively, make decisions based on logic, and communicate it tactfully will help you, those you work with, and your work goals prosper. To learn more about how to do that, have a look at our  Critical Thinking and Problem Solving for Effective Decision-Making   workshop and register today!

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Management Skills

A list of attributes or abilities that an executive should possess in order to fulfill specific tasks in an organization

What are Management Skills?

Management skills can be defined as certain attributes or abilities that an executive should possess in order to fulfill specific tasks in an organization. They include the capacity to perform executive duties in an organization while avoiding crisis situations and promptly solving problems when they occur.

Management skills can be developed through learning and practical experience as a manager. The skills help the manager to relate with their fellow co-workers and know how to deal well with their subordinates, which allows for the easy flow of activities in the organization.

Good management skills are vital for any organization to succeed and achieve its goals and objectives. A manager who fosters good management skills is able to propel the company’s mission and vision or business goals forward with fewer hurdles and objections from internal and external sources.

Management and leadership skills are often used interchangeably as they both involve planning, decision-making, problem-solving, communication, delegation, and time management . Good managers are almost always good leaders as well.

In addition to leading, a critical role of a manager is to also ensure that all parts of the organization are functioning cohesively. Without such integration, several issues can arise and failure is bound to happen. Management skills are crucial for various positions and at different levels of a company, from top leadership to intermediate supervisors to first-level managers.

Types of Management Skills

According to American social and organizational psychologist Robert Katz , the three basic types of management skills include:

1. Technical Skills

Technical skills involve skills that give the managers the ability and the knowledge to use a variety of techniques to achieve their objectives. These skills not only involve operating machines and software, production tools, and pieces of equipment but also the skills needed to boost sales, design different types of products and services, and market the services and the products.

2. Conceptual Skills

These involve the skills managers present in terms of the knowledge and ability for abstract thinking and formulating ideas. The manager is able to see an entire concept, analyze and diagnose a problem, and find creative solutions. This helps the manager to effectively predict hurdles their department or the business as a whole may face.

3. Human or Interpersonal Skills

The human or the interpersonal skills are the skills that present the managers’ ability to interact, work or relate effectively with people. These skills enable the managers to make use of human potential in the company and motivate the employees for better results.

Examples of Management Skills

There is a wide range of skills that management should possess to run an organization effectively and efficiently. The following are six essential management skills that any manager ought to possess for them to perform their duties:

1. Planning

Planning is a vital aspect within an organization. It refers to one’s ability to organize activities in line with set guidelines while still remaining within the limits of the available resources such as time, money, and labor. It is also the process of formulating a set of actions or one or more strategies to pursue and achieve certain goals or objectives with the available resources.

The planning process includes identifying and setting achievable goals, developing necessary strategies, and outlining the tasks and schedules on how to achieve the set goals. Without a good plan, little can be achieved.

2. Communication

Possessing great communication skills is crucial for a manager. It can determine how well information is shared throughout a team, ensuring that the group acts as a unified workforce. How well a manager communicates with the rest of his/her team also determines how well outlined procedures can be followed, how well the tasks and activities can be completed, and thus, how successful an organization will be.

Communication involves the flow of information within the organization, whether formal or informal, verbal or written, vertical or horizontal, and it facilitates the smooth functioning of the organization. Clearly established communication channels in an organization allow the manager to collaborate with the team, prevent conflicts, and resolve issues as they arise. A manager with good communication skills can relate well with the employees and, thus, be able to achieve the company’s set goals and objectives easily.

3. Decision-making

Another vital management skill is decision-making. Managers make numerous decisions, whether knowingly or not, and making decisions is a key component in a manager’s success. Making proper and right decisions results in the success of the organization, while poor or bad decisions may lead to failure or poor performance.

For the organization to run effectively and smoothly, clear and right decisions should be made. A manager must be accountable for every decision that they make and also be willing to take responsibility for the results of their decisions. A good manager needs to possess great decision-making skills, as it often dictates his/her success in achieving organizational objectives.

4. Delegation

Delegation is another key management skill. Delegation is the act of passing on work-related tasks and/or authorities to other employees or subordinates. It involves the process of allowing your tasks or those of your employees to be reassigned or reallocated to other employees depending on current workloads. A manager with good delegation skills is able to effectively and efficiently reassign tasks and give authority to the right employees. When delegation is carried out effectively, it helps facilitate efficient task completion .

Delegation helps the manager to avoid wastage of time, optimizes productivity, and ensures responsibility and accountability on the part of employees. Every manager must have good delegation abilities to achieve optimal results and accomplish the required productivity results.

5. Problem-solving

Problem-solving is another essential skill. A good manager must have the ability to tackle and solve the frequent problems that can arise in a typical workday. Problem-solving in management involves identifying a certain problem or situation and then finding the best way to handle the problem and get the best solution. It is the ability to sort things out even when the prevailing conditions are not right.  When it is clear that a manager has great problem-solving skills, it differentiates him/her from the rest of the team and gives subordinates confidence in his/her managerial skills.

6. Motivating

The ability to motivate is another important skill in an organization. Motivation helps bring forth a desired behavior or response from the employees or certain stakeholders. There are numerous motivation tactics that managers can use, and choosing the right ones can depend on characteristics such as company and team culture, team personalities, and more. There are two primary types of motivation that a manager can use. These are intrinsic and extrinsic motivation.

Bottom Line

Management skills are a collection of abilities that include things such as business planning, decision-making, problem-solving, communication, delegation, and time management. While different roles and organizations require the use of various skill sets, management skills help a professional stand out and excel no matter what their level. In top management, these skills are essential to run an organization well and achieve desired business objectives.

Additional Resources

Thank you for reading CFI’s guide to management skills. CFI is a leading provider of  career resources  for finance professionals. To continue learning and advancing your career, the additional resources below will be helpful:

• Adaptive Leadership
• Crisis Management
• Interpersonal Skills
• Macro Manager
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7 Strategies for Improving Your Management Skills

• 09 Jan 2020

Developing managerial skills is important for all professionals. According to the World Economic Forum , people management is one of the top 10 skills needed to thrive in today’s workforce. Additionally, research by Gallup shows companies with talented managers experience greater profitability, increased levels of productivity, and higher employee engagement scores—highlighting how vital management is to an organization’s culture and success.

Whether you’re an aspiring or seasoned manager, there are actions you can take to improve how you oversee and guide people, products, and projects. Here are seven ways to become a better manager and advance your career.

Access your free e-book today.

How to Improve Your Management Skills

1. strengthen your decision-making.

Sound decision-making is a crucial skill for managers. From overseeing a team to leading a critical meeting , being an effective manager requires knowing how to analyze complex business problems and implement a plan for moving forward.

In the online course Management Essentials , the following components—referred to as the “three C’s”—are presented as essential building blocks for a successful decision-making process:

• Constructive conflict: This involves engaging team members in the decision-making process. It invites diverse perspectives and debate and stimulates creative problem-solving.
• Consideration: All stakeholders involved in a decision should feel their viewpoints were fairly considered before a solution is determined. Without this sense of acknowledgment, they may be less inclined to commit to and implement the solution.
• Closure: This is a function that ensures stakeholders are aligned before proceeding. It requires defining what constitutes a project or initiative as “done” within a set period, determining if anything remains to be accomplished, and ensuring everyone agrees as to whether the outcome was a success.

By ensuring your decision-making process encompasses these qualities, you can become a key contributor at your organization and influence the context in which decisions get made.

2. Cultivate Self-Awareness

A high level of self-awareness is critical for managers, and it’s what separates high-performers from their peers in the workplace.

This core tenet of emotional intelligence requires introspection and an honest evaluation of your strengths and weaknesses. Through engaging in self-assessment and turning to trusted colleagues to gain insight into your managerial tendencies, you can chart a path for your professional development that hones in on areas where you need to improve, enabling you to bring out the best in yourself and others.

Related: Emotional Intelligence Skills: What They Are & How to Develop Them

3. Build Trust

Trust reaps numerous benefits in the workplace. According to research outlined in the Harvard Business Review , employees at high-trust companies report:

• Less stress
• More energy at work
• Higher productivity
• Greater engagement

Forge deeper connections with your colleagues by engaging in small talk before meetings and learning more about their lives outside the scope of their work. In addition, encourage inclusive dialogue about personal and professional differences, and be open to diverse viewpoints in discussions.

Doing so can cultivate empathy among your team , leading to a greater sense of camaraderie, belonging, and motivation.

Related: 6 Tips for Managing Global Teams

4. Be a Better Communicator

Strong communication skills are a hallmark of any successful manager. Being in a managerial role involves tackling complex business situations and ensuring your team has the information and tools required to succeed.

When facing challenges like navigating organizational change , be transparent about tasks at hand and instill your team with a shared vision of how your company can benefit from the impending transition. Continually provide updates and reiterate the plan for moving forward to ensure your employees are aligned and understand how their work factors into larger corporate objectives. By developing communication and other interpersonal skills, you’ll set your team up for success.

5. Establish Regular Check-ins

Make it a habit to regularly check in with your employees outside of their annual performance reviews. According to research by Gallup , team members whose managers provide weekly feedback are over:

• Five times more likely to strongly agree they receive meaningful feedback
• Three times more likely to strongly agree they’re motivated to do outstanding work
• Two times more likely to be engaged at work

Keep the conversation informal when delivering feedback , and focus on the person’s progress toward organizational goals rather than their personality. In addition, help them chart a plan for moving forward, and affirm your role as a trusted advisor as they tackle next steps.

6. Carve Out Time for Reflection

Beyond regular check-ins, set a consistent cadence for reflecting on and reviewing your team’s work. In one study by Harvard Business School professors Francesca Gino and Gary Pisano, it was found that call center employees who spent 15 minutes reflecting at the end of the workday performed 23 percent better after 10 days than those who did not.

In a video interview for Management Essentials , HBS Professor Amy Edmondson says reflection is crucial to learning.

“If we don’t have the time and space to reflect on what we’re doing and how we’re doing it, we can’t learn,” Edmondson says. “In so many organizations today, people just feel overly busy. They’re going 24/7 and think, ‘I don’t have time to reflect.’ That’s a huge mistake, because if you don’t have time to reflect, you don’t have time to learn. You’re going to quickly be obsolete. People need the self-discipline and the collective discipline to make time to reflect.”

Schedule reflection sessions shortly after the completion of an initiative or project and invite all members of your team to participate, encouraging candor and debate. Hone in on problems and issues that can be fixed, and plot a corrective action plan so that you don’t encounter the same pitfalls in your upcoming undertakings.

7. Complete Management Training

Beyond your daily work, furthering your education can be an effective way to bolster your management skills.

Through additional training , such as an online management course , you can learn new techniques and tools that enable you to shape organizational processes to your advantage. You can also gain exposure to a network of peers with various backgrounds and perspectives who inform your managerial approach and help you grow professionally.

For Raymond Porch , a manager of diversity programs at Boston Public Schools who took Management Essentials , engaging with fellow learners was the highlight of his HBS Online experience .

“My favorite part of the program was interacting with my cohort members,” Porch says. “I received valuable shared experiences and feedback and was able to be a thought partner around strategies and best practices in varying scenarios.”

Related: 5 Key Benefits of Enrolling in a Management Training Course

How Managers Become Great Leaders

While the terms “management” and “leadership” are often used interchangeably, they encompass different skill sets and goals . Yet, some of the most effective managers also exhibit essential leadership characteristics.

Characteristics of a great leader include:

• Exemplary leadership: Strong leaders often consider themselves as part of the team they manage. They’re concerned with the greater good of their organization and use delegation skills to effectively assign tasks to the appropriate team members. Just as they must provide feedback to their team, great leaders must accept others’ constructive feedback to improve their leadership style.
• Goal-oriented: It’s crucial for leaders to deeply understand their organization’s business goals. Knowing its overall mission allows them to strategically prioritize initiatives and align their team with a common vision.
• Self-motivated: It’s vital that leaders are self-motivated and use time management skills to reach their goals. They must accomplish difficult tasks while inspiring their team to follow suit.

By bolstering your leadership skills , you can strengthen your relationship with your team and empower them to do their best work, ultimately complementing your managerial skills.

Elevating Your Management Skills

Managing people and implementing projects on time and on budget is a business skill that all professionals should strive to master. Through sharpening your soft skills, building self-awareness, and continuing your education, you can gain the skills needed to excel as a manager and lead both your team and organization to success.

Do you want to become a more effective leader and manager? Explore our online leadership and management courses to learn how you can take charge of your professional development and accelerate your career. To find the right course for you, download the free flowchart .

This post was updated on September 2, 2022. It was originally published on January 9, 2020.

About the Author

7 Ways to Develop Critical Thinking Skills as a Manager

Who are critical thinkers, the basics of critical thinking: what does it involve, why is critical thinking important for managers, how to develop critical thinking skills as a manager, practicing critical thinking as a manager.

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• Assess Information : Critical thinkers can critically assess and analyze information from various sources. They evaluate the credibility, relevance, and accuracy of data and arguments.
• Identify Assumptions : They have the ability to recognize underlying assumptions, biases, and preconceptions in information or arguments. This skill allows them to see beyond surface-level statements.
• Recognize Patterns : Critical thinkers can identify patterns, trends, and relationships within data or complex situations. They connect pieces of information to form a coherent understanding.
• Analyze Arguments : They can dissect and evaluate the strength and weaknesses of arguments. This involves assessing the use of evidence, logic, and reasoning in support of a claim.
• Synthesize Information : Critical thinkers can synthesize disparate information and ideas to form a comprehensive view. They combine information to draw insightful conclusions.

Recognizing when you need to think critically

Questioning your assumptions, looking for alternatives, evaluating the strengths and weaknesses of arguments, objective decision making, more efficient and effective problem solving, improved judgment, greater creativity and innovation, enhanced understanding of oneself and others.

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Evaluate your decision-making process and understand how you make decisions

Ask questions and challenge your assumptions, being aware of how your thoughts can bias your judgments, find ways to verify the information before taking action or forming opinions, take and incorporate multiple perspectives, evaluate evidence critically to reach a decision, be transparent about your thinking process so that others can critique it constructively, when should you use it.

• When making a difficult or complex decision
• When you have conflicting information
• At the time of uncertainty
• When you are dealing with stakeholders
• When you need to evaluate the impact of your decisions
• At times, when you are trying to understand complex systems
• When you have to defend your ideas
• Whenever you need to be impartial
• Whenever you are confronted with new ideas
• At times when you need to think beyond the traditional thinking patterns

Grab the active listening toolkit today to sharpen your critical thinking sills

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What Are Problem-Solving Skills? Definition and Examples

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Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

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Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

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In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

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Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Image Credit: Christina Morillo / Pexels 

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Top 10 Skills Managers Need

8 mins read

by Disha Nirav

Updated On Jun 06, 2023

In today's dynamic and ever-evolving professional landscape, the role of a manager has transcended the boundaries of mere oversight and coordination. To thrive in this exhilarating realm, managers must possess a rich tapestry of skills that blend artistry and strategy, empathy and decisiveness, adaptability, and vision. 

Whether you're an ambitious professional aiming to climb the corporate ladder or an experienced leader seeking to fortify your managerial prowess, this carefully curated collection of the "Top 10 Skills Managers Need" will be your compass, guiding you toward unparalleled success and transformation. 

Manager skills refer to managers' abilities and competencies to effectively lead and supervise teams toward achieving organizational objectives. These skills encompass various dimensions: communication, leadership, problem-solving, emotional intelligence, decision-making, and adaptability. Managers with strong managerial skills are equipped to navigate the complexities of the business environment, foster collaboration, motivate employees, and drive organizational success.

Embark on this enlightening voyage with us, and witness how these essential skills empower managers to orchestrate teams, navigate complexities, and shape the future of their organizations. Are you ready to embark on a transformative journey? Let's dive in and unlock the secrets to managerial excellence!

10 Essential Management Skills Every Manager Needs

In the fast-paced and competitive business world, a manager's skills significantly influence their team's performance and the overall success of an organization. The role of a manager extends far beyond assigning tasks; it involves inspiring, guiding, and leading teams toward a shared vision. Effective managers possess a blend of technical skills, people skills, and strategic thinking.

Discussed below are 2024 ten critical skills essential for successful managers. Each section presents the significance of the skill, supporting evidence of its importance, and the potential impact of its effective implementation in a managerial role. These skills are pivotal to fostering a positive work environment, promoting high productivity, driving innovation, and leading to sustainable growth and success.

1. Communication Skills:

Effective communication is paramount for managers to convey information, provide clear instructions, and build strong relationships with their team members. Strong communication skills enable managers to articulate their expectations, offer constructive feedback, and actively listen to their employees. 

Learn More : Business Communication Skills Training Program

According to a survey conducted by Clear Company, 86% of employees attribute workplace failures to a lack of effective communication and collaboration. Managers with exceptional communication skills foster a positive and open work environment, improving employee engagement and higher productivity.

2. Leadership Skills:

Leadership skills are fundamental for managers to inspire and guide their teams toward achieving common goals. Effective leaders exhibit integrity, vision, and the ability to motivate others. 

Research conducted by Zenger Folkman shows that managers who excel in leadership skills are likelier to have engaged and high-performing employees, resulting in a 23% increase in business results. Managers with strong leadership skills inspire trust, provide mentorship, and create a sense of purpose, driving employee commitment and organizational success.

Learn More : Leadership Skills Training

3. Problem-Solving Skills:

Managers encounter various challenges, and strong problem-solving skills are crucial for finding innovative solutions. Effective problem solvers analyze complex situations, identify root causes, and evaluate possible alternatives to make informed decisions. 

Managers who can approach problems with critical thinking and creativity contribute to improved operational efficiency, customer satisfaction, and organizational effectiveness.

Learn More : Problem-Solving Skills Training

4. Emotional Intelligence Skills:

Emotional intelligence (EI) plays a significant role in managerial success by enabling managers to understand and manage their emotions and empathize with others. Managers with high EI can effectively navigate workplace dynamics, build strong relationships, and resolve conflicts. 

An internal study by PepsiCo found that managers possessing higher levels of emotional intelligence in the workplace exceeded their yearly revenue targets by as much as 20%. Managers with strong emotional intelligence create a positive work environment, enhance employee morale, and foster better collaboration among team members.

Learn More : Emotional Intelligence Skills Training

5. Strategic Thinking Skills:

Strategic thinking is seeing the bigger picture, anticipating future trends, and making decisions aligned with long-term organizational goals. Managers who possess strategic thinking skills can identify opportunities, evaluate risks, and develop effective strategies. 

A study published in the Journal of Business Strategy found that organizations led by strategic thinkers achieve 19% higher profitability than their competitors. Managers with strategic thinking skills can adapt to changing market conditions, identify competitive advantages, and steer their teams toward sustainable growth and success.

Learn More : Strategic Thinking Skills Training

6. Adaptability Skills:

In today's rapidly evolving business landscape, managers must be adaptable and flexible to navigate uncertainties and embrace change. Adaptive managers can quickly adjust their strategies, priorities, and approaches to meet new challenges and opportunities. 

According to a report by McKinsey, 90% of executives believe adapting is crucial for their organization's success. Managers who can adapt effectively foster a culture of resilience and innovation, empowering their teams to thrive in dynamic environments.

Learn More : Adaptability Skills Training

7. Team Building Skills:

Effective team-building skills enable managers to create cohesive and high-performing teams. Managers who excel in team building understand the importance of diversity, foster collaboration, and leverage individual strengths. 

A study conducted by Gallup found that teams led by managers who focus on employee strengths achieve 12.5% greater productivity. Managers who prioritize team building create an inclusive work environment, encourage collaboration, and motivate their team members to achieve shared goals.

Learn More : Team Building Skills Training

8. Decision-Making Skills:

Managers frequently face situations that require quick and informed decision-making. Effective decision-making involves gathering relevant information, analyzing alternatives, and considering potential risks and rewards. 

A study published in the Academy of Management Journal found that managers who make faster decisions achieve higher job performance. Managers who excel in decision-making can enhance organizational agility, drive innovation, and optimize resource allocation.

Learn More : Decision-Making Skills Training

9. Time Management Skills:

Time management skills are essential for managers to prioritize tasks, meet deadlines, and optimize productivity. Effective time management enables managers to allocate their time efficiently, delegate tasks, and focus on high-value activities.

A study by the American Psychological Association found that effective time management positively correlates with higher job satisfaction and reduced stress levels. Managers who master time management techniques can improve productivity and set a positive example for their team members.

Learn More : Time Management Skills Training

10. Continuous Learning Skills:

Managers need to embrace a mindset of continuous learning and professional development to stay ahead in a rapidly changing business environment. 

It involves seeking new knowledge, staying updated on industry trends, and expanding one's skill set. Managers prioritizing continuous learning can adapt to emerging technologies, lead innovation, and develop agile strategies to navigate future challenges.

Learn More : Continuous Learning Skills Training

Why are Managerial Skills Important?

• Manager skills catalyze effective leadership, enabling managers to guide and inspire their teams toward achieving organizational goals.
• Strong manager skills facilitate clear and concise communication, fostering a collaborative work environment and minimizing misunderstandings.
• Effective managers with exceptional skills in problem-solving can analyze complex issues, identify root causes, and implement strategic solutions, thereby driving organizational success.
• Manager skills, particularly in emotional intelligence, empower managers to understand and manage their emotions and empathize with and motivate their team members.
• Managers proficient in strategic thinking and decision-making can navigate uncertainties, seize opportunities, and steer their organizations toward growth and competitive advantage.
• Effective management skills enhance team productivity, resulting in higher employee satisfaction, improved retention rates, and reduced turnover costs.
• Managers with strong skills in delegation and empowerment can distribute responsibilities efficiently, foster autonomy among team members, and unlock their full potential.
• Proficient managers with up-to-date technical skills can leverage emerging technologies, streamline processes, and drive innovation within their teams and organizations.
• Organizations recognize the value of manager skills, leading to enhanced career opportunities, promotions, and increased job security for skilled managers.
• Continuously honing managerial skills through training and development programs equips managers with the competencies to adapt to evolving business landscapes and stay ahead in a rapidly changing world.
• Effective managers with strong interpersonal skills can build positive relationships with team members, stakeholders, and clients, fostering trust and collaboration.
• Managers skilled in conflict resolution can mitigate disputes, promote healthy work dynamics, and maintain a harmonious work environment.
• Proficient managers with organizational skills can prioritize tasks, manage resources efficiently, and ensure smooth workflow, enhancing productivity and meeting deadlines.
• Strong coaching and mentoring skills enable managers to develop the talents and capabilities of their team members, fostering professional growth and succession planning.
• Managers with negotiation skills can secure favorable deals, resolve conflicts of interest, and optimize outcomes in various business situations.
• Change management skills empower managers to navigate organizational changes, minimize resistance, and facilitate successful transitions.

3 Types of Managerial Skills

Via Edstellar

The top three types of managerial skills are technical, human, and conceptual. These skills play crucial roles in different aspects of managerial responsibilities, complementing each other to create well-rounded and effective managers. Let's delve into each skill type:

1. Technical Skills:

Technical skills are the knowledge and expertise required to perform tasks and activities within a particular field or industry. These skills encompass proficiency in specialized tools, software, processes, equipment, and techniques. Technical skills enable managers to understand and execute the operational aspects of their role effectively. They vary depending on the industry and include finance, marketing, IT, project management, engineering, and many more. 

Strong technical skills allow managers to make informed decisions, troubleshoot problems, and guide their team members. These technical skills are also significant for middle and top-level managers as well. 

2. Human Skills:

Human skills, also known as interpersonal skills or soft skills, involve the ability to interact, communicate, and collaborate effectively with individuals and groups. These skills encompass empathy, active listening, emotional intelligence, conflict resolution, and leadership. 

This manager skill builds a positive relationship between the team, motivates and inspires their team members, and creates a harmonious work environment. By mastering human skills, managers can enhance teamwork, resolve conflicts, and foster a culture of trust and collaboration within their teams. This skill is highly significant for management.

3. Conceptual Skills:

Conceptual skills refer to thinking strategically, analyzing complex situations, and understanding the bigger picture. These skills involve critical thinking, problem-solving, decision-making, and the capacity to envision long-term goals and strategies. 

These skills enable managers to identify patterns, evaluate alternatives, and make informed decisions aligning with the organization's vision and objectives. Managers with strong conceptual skills can adapt to changes, anticipate future trends, and direct their teams. This skill is significant for top-level management. 

How to Improve Managerial Skills?

Improving manager skills is an ongoing process that requires dedication and continuous learning. Here are the top five ways to enhance:

1. Professional Development Opportunities:

Engaging in professional development activities such as attending training, seminars, workshops, or conferences can provide valuable insights and knowledge to enhance manager skills. 

Participating in relevant training programs or pursuing certifications specific to management can help managers stay updated with industry trends and best practices.

2. Seek Feedback and Act on It:

Create a culture of open communication and actively seek feedback from your team members, peers, and superiors. Regularly solicit input on your performance as a manager, and listen attentively to the feedback received. 

Analyze the feedback objectively and identify areas for improvement. Develop an action plan to address these areas and implement the necessary changes. Acting on feedback demonstrates your commitment to growth and improvement as a manager.

3. Foster Mentoring Relationships:

Seek mentors with expertise and experience in the areas you wish to develop. A mentor can provide guidance, share insights, and offer valuable advice based on their managerial journey. 

Regularly engage with your mentor to discuss challenges, seek advice on decision-making, and gain perspectives on leadership strategies. A mentoring relationship can accelerate your growth as a manager and provide valuable support throughout your career.

4. Embrace Networking Opportunities:

Participate in professional networks and industry associations. Attend networking events, join relevant online communities, and engage in discussions with other managers. Networking allows you to connect with peers, exchange ideas, and gain insights from diverse perspectives. 

It can also provide collaborative projects, knowledge sharing, and career advancement opportunities. Building a strong professional network enhances your managerial skills by expanding your knowledge base and facilitating continuous learning.

5. Practice Self-Reflection and Self-Development:

Dedicate time for self-reflection to assess your managerial strengths and areas for improvement. Regularly evaluate your performance as a manager and identify areas where you can enhance your skills. Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for your professional development. 

Develop an action plan to work towards these goals and track your progress. Engage in self-development activities such as journaling, attending leadership retreats, or working with a personal coach to enhance your self-awareness and refine your managerial capabilities.

Best Resources To Learn Managerial Skills

• Managerial Effectiveness : Managerial effectiveness training is a comprehensive and targeted professional skill acquisition designed to enhance the skills and competencies of managers in various organizational settings. This opportunity equips managers with the tools, knowledge, and techniques to effectively lead and inspire teams, drive organizational success, and achieve business objectives. ‍
• Managing Millennials : Managing millennials training is designed to equip professionals with the knowledge, skills, and strategies to effectively lead and engage the millennial workforce. As millennials comprise a significant portion of today's workforce, organizations must understand unique characteristics, motivations, and work preferences to maximize the potential and drive organizational success. ‍
• First Time Managers : The first time managers training is a comprehensive behavioral skill acquisition designed to equip aspiring and newly appointed managers with the necessary skills and competencies to excel. These learning opportunities not only empower managers to navigate challenges effectively but also contribute to the overall growth and profitability of the organization. 

In conclusion, investing in enhancing manager skills is crucial to achieving personal and professional growth. The ever-evolving work landscape demands managers with diverse skills and the ability to adapt to new challenges. Managers can elevate their capabilities and become effective leaders by actively seeking opportunities for continuous learning, embracing feedback, fostering mentoring relationships, networking, and practicing self-reflection.

Remember, professional development is a journey that requires dedication, commitment, and a thirst for knowledge. Whether attending training programs, workshops or engaging in self-guided learning, pursuing skill enhancement is an investment that pays dividends throughout one's career. Managers can inspire their teams, drive organizational success, and create a positive and thriving work environment by honing manager skills such as communication, leadership, problem-solving, and strategic thinking.

By Disha Nirav

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Seven Essential Managerial Skills every Manager needs for Organizational success

• Post author: Admin
• Post published: November 11, 2023
• Post category: Career Guide

Managers are the backbone of organizational success. Their abilities and expertise are pivotal in steering a company towards its goals. In this guide, we explore seven essential managerial skills important skills that every manager should have to become successful. Uncover how these proficiencies not only drive team performance but also shape the strategy of organizational success.

Leadership : A great manager not only oversees tasks but also leads by example, inspiring, motivating, and guiding the team towards a common goal. By setting a high standard themselves, they provide direction and support to bring out the best in their team.

Communication : Effective communication is essential. Managers should convey information clearly, listen actively, and encourage an open and transparent dialogue within the team.

Adaptability : In today’s dynamic work environment, adaptability is crucial for managerial success. An adaptable manager embraces change, pivots strategies when needed, and effectively navigates transitions within the team. To embody adaptability, managers should prioritize continuous learning, staying updated on industry trends, and being open to new ideas. They can implement this skill within their team by fostering a culture that values flexibility and innovation. Encouraging open discussions about change, providing necessary resources for upskilling, and acknowledging and rewarding adaptability within the team all contribute to a more agile and responsive work environment.

Critical Thinking : Managers often encounter complex problems. Having the ability to analyze situations, think critically, and make well-informed decisions is vital for effective problem-solving.

Team Management : Effectively overseeing and guiding team dynamics is crucial for managerial success. Managing team cohesion, delegation of tasks, and fostering a positive collaborative environment contribute to a team’s productivity and success.

Time Management : Managing numerous tasks and responsibilities is a norm for managers. Effective time management is not just about task prioritization and meeting deadlines; it’s about employing strategic practices to optimize productivity while promoting a healthy work-life balance. Managers can implement time management by setting clear priorities, using tools and systems for task organization, and delegating when necessary. Encouraging regular breaks, avoiding multitasking, and establishing realistic timelines for tasks also play a crucial role. Supporting the team’s well-being and work-life balance contributes to a more efficient and harmonious work environment while ensuring that both personal and professional responsibilities are effectively managed.

Strategic Thinking : Managers who can see the big picture, set clear objectives, and develop long-term plans are invaluable. Strategic thinking involves anticipating future trends and planning accordingly.

In today’s dynamic workplace, effective management requires a diverse skill set. These essential managerial skills not only drive team performance but also create an environment where productivity, innovation, and well-being thrive. Balancing these skills shapes successful management, fostering a workplace that evolves, thrives, and achieves collective goals.

Author: Md Aminul Islam, HR Professional, LinkedIn

What are most important skills for modern workplace? Click here to learn more about.

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Critical thinking helps managers work through problems

“Education is not the learning of facts, but the training of the mind to think.” — Albert Einstein

Critical thinking is the ability to use intelligence, knowledge and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.

The critical-thinking approach is a powerful analytical method which helps managers and entrepreneurs to consider intended and unintended consequences of behaviors on their teams, organizations and communities. Organizations need managers who think independently without judgment and bias and predict patterns of behaviors and processes. They ask the right questions: how and why versus just what, in order to make effective and thoughtful decisions.

The latest research shows businesses are desperate to attract employees with critical-thinking skills, because organizations are undergoing such rapid change that they need employees to consistently introduce new, fresh ideas to stay ahead of the competition.

Time and again, research has shown the effectiveness of critical thinking in the workplace. A recent article published in the journal “Current Directions in Psychological Science,” reports that cognitive ability tests, including critical thinking tests “... are among the strongest and most consistent predictors of performance across academic and work settings.”

The process of critical thinking provides you with the tools to make better decisions as a manager, and help you to predict the effects and consequences of those decisions. Research suggests seven steps to the effective critical thinking:

• Observe (recognize the behavior)
• Interpret (understand the cause and effects of behavior)
• Analyze (investigate the causes and effects of behavior)
• Infer (propose paths to change behavior)
• Evaluate (assess the consequences of changing behavior)
• Explain (justify a change to behavior)
• Meta-think (consider the process used to propose this behavior change)

For example, suppose that you own a local restaurant. One of your waiting staff has persistently failed to show up for shifts without giving any meaningful reason. As she is one of your most valued workers, you are puzzled by her absenteeism. You become frustrated, but because you don’t have all the facts, you decide to use critical-thinking skills to investigate the real source of the problem.

The next time she comes to work, you observe the situation objectively, suspending all bias and judgment. You notice that she is abrupt with customers, doesn’t attempt to communicate with her fellow colleagues and walks across the restaurant with a heavy gait.

This helps you to interpret the situation better and you have enough evidence to deduce that your employee is not happy. You might analyze these effects and infer a way to deal with the behavior. The shift manager thinks you should fire her, but she is one of your most competent employees. You decide to evaluate the situation and assess the consequences of trying to change her behavior. You explain to your manager why you believe that an attempt to change the behavior might be justified. Finally, you need to meta-think by arranging a process to instigate this behavior change.

You set up a meeting with the employee to ascertain the reasons behind her unexplained absences. She apologizes and tells you she has become dissatisfied with her job, and would much rather work at the front desk of the restaurant, greeting customers and taking reservations. You decide to give her a trial period in this role, and she immediately becomes more motivated, and her attendance is impeccable.

Of course, there could be many ways to handle this dilemma, but critical thinking helps you find the best solution for each situation when dealing with the complexities of real-life challenges.

Christopher P. Neck is an associate professor of management and author of the soon to be released textbook, “Organizational Behavior: A Critical Thinking Approach."

Home > Blog > Tips for Online Students > Why Is Critical Thinking Important and How to Improve It

Tips for Online Students , Tips for Students

Why Is Critical Thinking Important and How to Improve It

Updated: July 8, 2024

Published: April 2, 2020

Why is critical thinking important? The decisions that you make affect your quality of life. And if you want to ensure that you live your best, most successful and happy life, you’re going to want to make conscious choices. That can be done with a simple thing known as critical thinking. Here’s how to improve your critical thinking skills and make decisions that you won’t regret.

What Is Critical Thinking?

Critical thinking is the process of analyzing facts to form a judgment. Essentially, it involves thinking about thinking. Historically, it dates back to the teachings of Socrates , as documented by Plato.

Today, it is seen as a complex concept understood best by philosophers and psychologists. Modern definitions include “reasonable, reflective thinking focused on deciding what to believe or do” and “deciding what’s true and what you should do.”

The Importance Of Critical Thinking

Why is critical thinking important? Good question! Here are a few undeniable reasons why it’s crucial to have these skills.

1. Critical Thinking Is Universal

Critical thinking is a domain-general thinking skill. What does this mean? It means that no matter what path or profession you pursue, these skills will always be relevant and will always be beneficial to your success. They are not specific to any field.

2. Crucial For The Economy

Our future depends on technology, information, and innovation. Critical thinking is needed for our fast-growing economies, to solve problems as quickly and as effectively as possible.

3. Improves Language & Presentation Skills

In order to best express ourselves, we need to know how to think clearly and systematically — meaning practice critical thinking! Critical thinking also means knowing how to break down texts, and in turn, improve our ability to comprehend.

4. Promotes Creativity

By practicing critical thinking, we are allowing ourselves not only to solve problems but also to come up with new and creative ideas to do so. Critical thinking allows us to analyze these ideas and adjust them accordingly.

5. Important For Self-Reflection

Without critical thinking, how can we really live a meaningful life? We need this skill to self-reflect and justify our ways of life and opinions. Critical thinking provides us with the tools to evaluate ourselves in the way that we need to.

Photo by Marcelo Chagas from Pexels

6. the basis of science & democracy.

In order to have a democracy and to prove scientific facts, we need critical thinking in the world. Theories must be backed up with knowledge. In order for a society to effectively function, its citizens need to establish opinions about what’s right and wrong (by using critical thinking!).

Benefits Of Critical Thinking

We know that critical thinking is good for society as a whole, but what are some benefits of critical thinking on an individual level? Why is critical thinking important for us?

1. Key For Career Success

Critical thinking is crucial for many career paths. Not just for scientists, but lawyers , doctors, reporters, engineers , accountants, and analysts (among many others) all have to use critical thinking in their positions. In fact, according to the World Economic Forum, critical thinking is one of the most desirable skills to have in the workforce, as it helps analyze information, think outside the box, solve problems with innovative solutions, and plan systematically.

2. Better Decision Making

There’s no doubt about it — critical thinkers make the best choices. Critical thinking helps us deal with everyday problems as they come our way, and very often this thought process is even done subconsciously. It helps us think independently and trust our gut feeling.

3. Can Make You Happier!

While this often goes unnoticed, being in touch with yourself and having a deep understanding of why you think the way you think can really make you happier. Critical thinking can help you better understand yourself, and in turn, help you avoid any kind of negative or limiting beliefs, and focus more on your strengths. Being able to share your thoughts can increase your quality of life.

4. Form Well-Informed Opinions

There is no shortage of information coming at us from all angles. And that’s exactly why we need to use our critical thinking skills and decide for ourselves what to believe. Critical thinking allows us to ensure that our opinions are based on the facts, and help us sort through all that extra noise.

5. Better Citizens

One of the most inspiring critical thinking quotes is by former US president Thomas Jefferson: “An educated citizenry is a vital requisite for our survival as a free people.” What Jefferson is stressing to us here is that critical thinkers make better citizens, as they are able to see the entire picture without getting sucked into biases and propaganda.

6. Improves Relationships

While you may be convinced that being a critical thinker is bound to cause you problems in relationships, this really couldn’t be less true! Being a critical thinker can allow you to better understand the perspective of others, and can help you become more open-minded towards different views.

7. Promotes Curiosity

Critical thinkers are constantly curious about all kinds of things in life, and tend to have a wide range of interests. Critical thinking means constantly asking questions and wanting to know more, about why, what, who, where, when, and everything else that can help them make sense of a situation or concept, never taking anything at face value.

8. Allows For Creativity

Critical thinkers are also highly creative thinkers, and see themselves as limitless when it comes to possibilities. They are constantly looking to take things further, which is crucial in the workforce.

9. Enhances Problem Solving Skills

Those with critical thinking skills tend to solve problems as part of their natural instinct. Critical thinkers are patient and committed to solving the problem, similar to Albert Einstein, one of the best critical thinking examples, who said “It’s not that I’m so smart; it’s just that I stay with problems longer.” Critical thinkers’ enhanced problem-solving skills makes them better at their jobs and better at solving the world’s biggest problems. Like Einstein, they have the potential to literally change the world.

10. An Activity For The Mind

Just like our muscles, in order for them to be strong, our mind also needs to be exercised and challenged. It’s safe to say that critical thinking is almost like an activity for the mind — and it needs to be practiced. Critical thinking encourages the development of many crucial skills such as logical thinking, decision making, and open-mindness.

11. Creates Independence

When we think critically, we think on our own as we trust ourselves more. Critical thinking is key to creating independence, and encouraging students to make their own decisions and form their own opinions.

12. Crucial Life Skill

Critical thinking is crucial not just for learning, but for life overall! Education isn’t just a way to prepare ourselves for life, but it’s pretty much life itself. Learning is a lifelong process that we go through each and every day.

How To Improve Your Critical Thinking

Now that you know the benefits of thinking critically, how do you actually do it?

• Define Your Question: When it comes to critical thinking, it’s important to always keep your goal in mind. Know what you’re trying to achieve, and then figure out how to best get there.
• Gather Reliable Information: Make sure that you’re using sources you can trust — biases aside. That’s how a real critical thinker operates!
• Ask The Right Questions: We all know the importance of questions, but be sure that you’re asking the right questions that are going to get you to your answer.
• Look Short & Long Term: When coming up with solutions, think about both the short- and long-term consequences. Both of them are significant in the equation.
• Explore All Sides: There is never just one simple answer, and nothing is black or white. Explore all options and think outside of the box before you come to any conclusions.

How Is Critical Thinking Developed At School?

Critical thinking is developed in nearly everything we do, but much of this essential skill is encouraged and practiced in school. Fostering a culture of inquiry is crucial, encouraging students to ask questions, analyze information, and evaluate evidence.

Teaching strategies like Socratic questioning, problem-based learning, and collaborative discussions help students think for themselves. When teachers ask questions, students can respond critically and reflect on their learning. Group discussions also expand their thinking, making them independent thinkers and effective problem solvers.

How Does Critical Thinking Apply To Your Career?

Critical thinking is a valuable asset in any career. Employers value employees who can think critically, ask insightful questions, and offer creative solutions. Demonstrating critical thinking skills can set you apart in the workplace, showing your ability to tackle complex problems and make informed decisions.

In many careers, from law and medicine to business and engineering, critical thinking is essential. Lawyers analyze cases, doctors diagnose patients, business analysts evaluate market trends, and engineers solve technical issues—all requiring strong critical thinking skills.

Critical thinking also enhances your ability to communicate effectively, making you a better team member and leader. By analyzing and evaluating information, you can present clear, logical arguments and make persuasive presentations.

Incorporating critical thinking into your career helps you stay adaptable and innovative. It encourages continuous learning and improvement, which are crucial for professional growth and success in a rapidly changing job market.

Photo by Oladimeji Ajegbile from Pexels

Critical thinking is a vital skill with far-reaching benefits for personal and professional success. It involves systematic skills such as analysis, evaluation, inference, interpretation, and explanation to assess information and arguments.

By gathering relevant data, considering alternative perspectives, and using logical reasoning, critical thinking enables informed decision-making. Reflecting on and refining these processes further enhances their effectiveness.

The future of critical thinking holds significant importance as it remains essential for adapting to evolving challenges and making sound decisions in various aspects of life.

What are the benefits of developing critical thinking skills?

Critical thinking enhances decision-making, problem-solving, and the ability to evaluate information critically. It helps in making informed decisions, understanding others’ perspectives, and improving overall cognitive abilities.

How does critical thinking contribute to problem-solving abilities?

Critical thinking enables you to analyze problems thoroughly, consider multiple solutions, and choose the most effective approach. It fosters creativity and innovative thinking in finding solutions.

What role does critical thinking play in academic success?

Critical thinking is crucial in academics as it allows you to analyze texts, evaluate evidence, construct logical arguments, and understand complex concepts, leading to better academic performance.

How does critical thinking promote effective communication skills?

Critical thinking helps you articulate thoughts clearly, listen actively, and engage in meaningful discussions. It improves your ability to argue logically and understand different viewpoints.

How can critical thinking skills be applied in everyday situations?

You can use critical thinking to make better personal and professional decisions, solve everyday problems efficiently, and understand the world around you more deeply.

What role does skepticism play in critical thinking?

Skepticism encourages questioning assumptions, evaluating evidence, and distinguishing between facts and opinions. It helps in developing a more rigorous and open-minded approach to thinking.

What strategies can enhance critical thinking?

Strategies include asking probing questions, engaging in reflective thinking, practicing problem-solving, seeking diverse perspectives, and analyzing information critically and logically.

In this article

At UoPeople, our blog writers are thinkers, researchers, and experts dedicated to curating articles relevant to our mission: making higher education accessible to everyone. Read More

11 Essential Soft Skills In 2024 (With Examples)

Updated: Apr 28, 2024, 8:35pm

Table of Contents

What are soft skills, 11 essential soft skills that employers value, frequently asked questions (faqs).

In today’s fast-paced world, success in the workplace requires more than just technical expertise and knowledge. As the nature of work continues to evolve, it is important for individuals to possess attributes and abilities that allow them to collaborate with teams and colleagues—otherwise known as soft skills.

From communication and collaboration to adaptability and problem-solving, soft skills are the foundation of effective teamwork and organizational success. In this article, we will explore 11 critical soft skills examples that are essential to workplace success and why they are becoming more important than ever before.

Soft skills—also known as “people skills” or “interpersonal skills”—are a set of personal attributes and abilities that allow individuals to effectively interact with others in a professional setting. At their core, these include the ability to collaborate effectively, manage time and communicate with clarity, among others.

Soft skills are difficult to measure or quantify; however, they are essential for success in a wide range of industries and professions. Whether you are working with colleagues from diverse cultural backgrounds or communicating with customers and clients around the world—the ability to navigate complex interpersonal dynamics and build strong relationships is the key to success.

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Here’s a look at the essential soft skills that companies value the most.

1. Communication

Effective communication is essential to build strong relationships with colleagues, clients and stakeholders. Not only does this involve the ability to convey messages in a clear and compelling way, but also the ability to understand the needs of others and respond to feedback. Employers want people who can build professional relationships with colleagues, which is especially important when working with teams.

Communication is often evaluated in the workplace through informal feedback, such as verbal or written comments from colleagues and supervisors. An alternative method is a formal evaluation or assessment. The ability to communicate effectively is often considered a critical component of professional success, and is highly valued by employers in a wide range of industries and professions.

Here are some examples of communication skills:

• Active listening
• Verbal communication
• Nonverbal communication
• Written communication
• Presentation skills

2. Leadership

A good leader has the ability to inspire their team to achieve greatness. They are able to set a clear vision, communicate it effectively and create a culture of accountability and excellence. More importantly, they’re able to inspire and influence team members to achieve shared goals and objectives.

The ability to lead effectively is often considered a critical component of professional success, and is highly valued by employers in a wide range of industries and professions. Because most employees work in teams, leadership is widely recognized as a critical attribute for success in the modern workplace.

Here are some examples of leadership skills:

• Problem-solving
• Coaching and mentoring
• Strategic thinking

3. Teamwork

Teamwork involves the ability to work with others toward a shared goal. It requires communication, collaboration and a shared commitment to work in a group. Individuals who are able to work collaboratively with others are more likely to achieve their professional goals, and to contribute to the success of their organizations.

In a professional setting, good teamwork can help to foster creativity and innovation because it encourages members to share ideas, brainstorm new solutions and collaborate on new initiatives. Working as part of a collaborative team can also enhance job satisfaction and contribute to a positive work environment.

Here are some examples of teamwork skills:

• Conflict resolution
• Accountability
• Collaboration

4. Creativity

Creativity involves the ability to think outside the box and come up with ideas that challenge assumptions. Needless to say, it requires a mindset of curiosity, risk-taking and a willingness to embrace ambiguity and uncertainty.

On another front, creativity is essential for effective problem-solving, meaning it allows individuals to tackle issues from new and different angles. Creative individuals also give organizations a competitive edge by enabling them to develop new products and systems that set them apart from their competition.

Here are some examples of creative skills:

• Brainstorming
• Imagination
• Experimentation

5. Time management

Time management involves the ability to set priorities, organize tasks and allot time across different activities. It requires discipline and a willingness to avoid distractions and low-priority tasks.

Naturally, good time management skills can help individuals avoid the stress and anxiety that can arise from missed deadlines. But more importantly, those who can manage their time effectively are more likely to be seen as reliable and efficient, which allows them to stand out in the workplace.

Here are some examples of time management skills:

• Goal-setting
• Time blocking

6. Adaptability

In today’s rapidly changing business landscape, adaptability is a key soft skill that enables individuals to stay ahead of the curve. An employee with this skill can adjust to changing circumstances, for example, and learn new skills and technologies to remain relevant in the workplace.

Because it’s impossible to avoid unexpected challenges, having adaptable employees allows organizations to bounce back from setbacks much faster. Plus, they can also read situations quickly and adjust their approach to adapt based on the situation.

Here are some examples of adaptability skills:

• Flexibility
• Growth mindset

7. Problem-solving

Problem-solving involves the ability to come up with alternative solutions. This skill is crucial to identifying and addressing complex challenges and opportunities in a variety of contexts.

Problem-solving also makes it easier to make more informed decisions because employees are able to analyze situations and identify the best course of action. As a result, teams are able to get more done in less time.

Here are some examples of problem-solving skills:

• Critical thinking

8. Work ethic

Work ethic demonstrates an individual’s commitment to their job. Having a strong work ethic makes you seem more reliable and dependable, which improves your credibility in the workplace.

There are a lot of ways to demonstrate a strong work ethic. Some examples include arriving on time for meetings, meeting deadlines consistently and being accountable for your actions. If you encounter any challenges in the workplace, you should also maintain a positive demeanor and adapt to changing situations.

Here are some examples of work ethic skills:

• Punctuality
• Reliability
• Professionalism

9. Critical thinking

Critical thinking enables individuals to approach problems and challenges with a strategic and analytical mindset. When making informed decisions, this skill allows you to weigh available options and consider potential outcomes.

A critical thinker can evaluate the strength of arguments and identify flaws in reasoning. They consider multiple perspectives, which makes them more likely to pinpoint the short-term and long-term consequences of their decisions. Additionally, they can also identify the root cause of a problem and generate multiple solutions.

Here are some examples of critical thinking skills:

• Deductive reasoning

10. Conflict management

Not every employee can get along with colleagues every time. As a team tackles obstacles, conflict and opposing ideas could arise every now and then.

Conflict management is the process of addressing disputes or disagreements in a constructive and effective manner. Often, this requires good communication skills, active listening, empathy, negotiation skills and a willingness to collaborate and find common ground.

When managing conflict, it is important to identify common goals and interests for all parties involved. This can help to establish a sense of unity and collaboration, and even lead to better outcomes for everyone involved. Being open to different ideas and perspectives can also make individuals feel motivated to work towards resolution.

Here are some examples of conflict management skills:

• Negotiation

11. Emotional intelligence

Emotional intelligence refers to the ability to recognize and understand one’s own emotions and those of others. In today’s collaborative work environments, this skill enables employees to navigate complex social dynamics and work effectively within teams. It also allows them to provide constructive feedback in a way that is sensitive to the emotions of others, leading to more successful outcomes and stronger relationships.

Effective leaders often have the ability to motivate others and navigate challenging situations with grace and empathy.

• Self-awareness
• Social skills

Bottom Line

In the modern workplace, employers seek candidates who possess technical expertise and soft skills that enable them to thrive in a collaborative work environment. Soft skills such as communication, teamwork, creativity, adaptability, problem-solving, work ethic, critical thinking and conflict management can be developed and honed over time. While it is important for individuals to continue to build their technical expertise, developing soft skills can ultimately set you apart in the workplace and lead to long-term success.

What are the 10 soft skills most desired in the industry?

The 10 most desired soft skills in the industry can vary depending on the specific job or industry. However, they generally include communication skills, teamwork, leadership, time management, adaptability, problem-solving, critical thinking, work ethic, creativity and emotional intelligence.

What is the most important soft skill?

Picking a single most important soft skill is difficult, because its importance can vary depending on the job or industry. However, most organizations consider communication skills as one of the most crucial skills essential for success in most workplaces and industries. Strong communication skills can improve relationships with colleagues, clients and customers, facilitate collaboration and teamwork, and enhance overall job performance.

What are employability soft skills?

Employability soft skills are a set of nontechnical skills that are highly valued by employers. Not only can they contribute to an individual’s workplace success, but they can also be applied in a variety of job roles. Some common examples of soft skills include communication, teamwork, problem-solving, adaptability and initiative.

What are some addition soft skills that can be useful in most workplace situations?

Besides the soft skills already covered, some addition soft skills that can be useful in most or all workplace situations include decision-making, stress management, resourcefulness, being persuasive, being open to criticism and being organized.

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Monique Danao is a highly experienced journalist, editor, and copywriter with an extensive background in B2B SaaS technology. Her work has been published in Forbes Advisor, Decential, Canva, 99Designs, Social Media Today and the South China Morning Post. She has also pursued a Master of Design Research at York University in Toronto, Canada.

8 Of The Most Important Critical Thinking Skills

The most important critical thinking skills include analysis, synthesis, interpretation, inferencing, and judgement.

Critical thinking is the ongoing application of unbiased analysis in pursuit of objective truth.

Although its name implies criticism , critical thinking is actually closer to ‘ truth judgment ‘ based on withholding judgments while evaluating existing and emerging data to form more accurate conclusions. Critical thinking is an ongoing process emphasizing the fluid and continued interpretation of information rather than the formation of static beliefs and opinions.

Research about cognitively demanding skills provides formal academic content that we can extend to less formal settings, including K-12 classrooms.

This study , for example, explores the pivotal role of critical thinking in enhancing decision-making across various domains, including health, finance, and interpersonal relationships. The study highlights the significance of rigorous essential assessments of thinking, which can predict successful outcomes in complex scenarios.

Of course, this underscores the importance of integrating critical thinking development and measurement into educational frameworks to foster higher-level cognitive abilities impact real-world problem-solving and decision-making.

Which critical thinking skills are the most important?

Deciding which critical thinking skills are ‘most important’ isn’t simple because prioritizing them in any kind of order is less important than knowing what they are and when and how to use them.

However, to begin a process like that, it can be helpful to identify a small sample of the larger set of thinking processes and skills that constitute the skill of critical thinking.

Let’s take a look at eight of the more important, essential critical thinking skills everyone–students, teachers, and laypersons–should know.

8 Critical Thinking Skills Everyone Should Know

8 Essential Critical Thinking Skills

Analyze : break a whole into parts to examine.

Example: A teacher asks students to break down a story into its basic components: characters, setting, plot, conflict, and resolution. This helps students understand how each part contributes to the overall narrative.

Evaluate : Assess the value or quality

Example: A teacher prompts students to evaluate the effectiveness of two persuasive essays. Students assess which essay presents stronger arguments and why, considering factors like evidence, tone, and logic.

Interpret ” Explain the meaning or significance

Example: After reading a poem, the teacher asks students to interpret the symbolism of a recurring image, such as a river, discussing what it might represent in the poem’s context.

Synthesize ” Combine to form a coherent whole

Example: A teacher asks students to write an essay combining information from multiple sources about the causes of the American Revolution, encouraging them to create a cohesive argument that integrates diverse perspectives.

Infer : Draw conclusions based on evidence

Example: A teacher presents students with a scenario in a science experiment and asks them to infer what might happen if one variable is changed, based on the data they’ve already gathered.

Formal or informal inquiries to understand

Example: During a history lesson, the teacher encourages students to ask questions about the motivations of historical figures, prompting deeper understanding and critical discussions about historical events.

Reflect 

Recall and interpret experiences or ideas

Example: After completing a group project, a teacher asks students to reflect on what worked well and what could have been improved, helping them gain insights into their collaborative process and learning experience.

Judge : Form an opinion or conclusion

Example: A teacher presents students with a scenario where two solutions are proposed to solve a community issue, such as building a new park or a community center. The teacher asks students to use their judgment to determine which solution would best meet the community’s needs, considering cost, accessibility, and potential benefits.

Butler, H. A. (2024). Enhancing critical thinking skills through decision-based learning . J. Intell. , 12(2), Article 16. https://doi.org/10.3390/jintelligence12020016

Founder & Director of TeachThought