how to write stakeholder management in resume

Stakeholder Management Skills: Example Usage on Resumes, Skill Set & Top Keywords in 2024

Including stakeholder management on your resume signals to recruiters your ability to effectively engage with and balance the needs of various parties involved in a project. Dive into the guide below to discover inspiring ways to articulate this skill on your resume and explore alternative expressions to stand out.

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In This Guide:

Misusage of stakeholder management on resumes, how to demonstrate stakeholder management skills on your resume, what are the relevant certifications for stakeholder management skills on resume, most relevant jobs for stakeholder management skills, key takeaways.

Stakeholder management skill involves the ability to engage with, understand, and influence a diverse group of people who have an interest or investment in a project or business. This includes identifying who the stakeholders are, understanding their needs and expectations, and effectively communicating and collaborating with them to promote positive outcomes. Having this skill on your resume shows prospective employers that you have the ability to build and maintain relationships, navigate different interests, and strategically align various stakeholder groups to achieve project goals.

However, including stakeholder management on your resume may also have drawbacks. It can be perceived as a vague or overused term unless you provide specific examples of how you've successfully managed stakeholders. Providing concrete outcomes and examples show how you've applied this skill effectively. Rather than simply listing 'stakeholder management,' it would be more impactful to describe how you have used your relationship-building and communication skills in real-world scenarios.

In this article, you will learn:

• The advantages of demonstrating stakeholder management skills through real-life examples.
• The potential drawbacks of listing stakeholder management as a skill without proper context.
• Synonyms and alternative phrasings for stakeholder management to freshen up your resume.

Stakeholder management is an essential skill that showcases your ability to communicate and interact effectively with various parties involved in a project or organization. However, its prominence on a resume must align with your real experience and knowledge; exaggerating or misrepresenting your proficiency can backfire during the interview process or on the job.

• In the summary section, stating you’ve "Single-handedly redefined stakeholder management for a multinational corporation" can raise red flags if you can't substantiate such a bold claim.
• Including an experience bullet that reads "Used stakeholder management to solve all team conflicts" oversimplifies the skill and ignores the collaborative efforts typically involved in conflict resolution.
• List an achievement such as "Instrumental in elevating company's market position solely through innovative stakeholder management strategies" can be seen as an overstatement, suggesting a direct causality that is often unrealistic and ignores other crucial factors.
• Highlight specific examples of stakeholder engagement successes, such as achieving consensus on project goals or navigating challenging negotiations.
• Showcase your communication skills by detailing how you've effectively kept stakeholders informed and involved through regular updates and presentations.
• Demonstrate your ability to understand and balance differing stakeholder needs by discussing how you've aligned project objectives with their interests.
• Illustrate your strategic thinking by explaining how you've identified key stakeholders early and crafted engagement strategies to win their support.
• Reflect your problem-solving ability by providing instances where you've resolved conflicts or issues between stakeholders, ensuring project continuity.

Example 1: Demonstrate stakeholder management in the experience section

• • Led cross-functional teams and coordinated with multiple departments to deliver new software features on time and within budget.
• • Organized bi-weekly stakeholder meetings, providing updates, gathering feedback, and aligning project objectives with company goals, leading to a 20% increase in project approval ratings.
• • Launched a new customer portal, which improved user engagement by 30% and directly contributed to a 15% growth in upsells.
• • Directed a project team in reengineering business processes for a major retail client, which boosted efficiency by 25% and reduced process-related errors by 40%.
• • Coordinated with stakeholders to identify critical business needs, resulting in a streamlined solution which saved the client $500,000 annually.
• • Improved supply chain procedures by collaborating with suppliers and internal teams, leading to a reduction in lead times by 20%.
• • Implemented a real-time inventory tracking system, decreasing inventory discrepancies by 50%, and simplifying year-end reconciliation.
• This resume's experience section clearly outlines how the applicant has managed stakeholder relationships by highlighting specific interactions that improved business outcomes.
• Every bullet point presents measurable results connected to strategic initiatives, showcasing the applicant's impact on the business.
• The job experiences cover a variety of situations, demonstrating flexibility and an ability to adapt to different operational challenges and industries.
• Each bullet point varies in size and scope, avoiding repetition, and showing a breadth of experience across different roles.
• The use of simple, clear language helps to quickly convey the candidate's accomplishments without relying on jargon or overly complex terminology.

Example 2: Demonstrate stakeholder management in the summary section

• The summary is direct and free of cliches, making clear the extensive experience and key skills of the applicant.
• By quantifying the achievement (40% increase in efficiency), it demonstrates tangible results.
• The applicant's enthusiasm is conveyed through the expression of passion for developing solutions that contribute to organizational success.
• Listing advanced proficiency in specific tools shows the applicant possesses the technical skills required for the job.
• The strategic inclusion of how the applicant's goals align with business objectives showcases an understanding of wider business aims.
• There is an emphasis on collaboration, a vital aspect of stakeholder management, which is conveyed subtly without buzzwords.

Example 3: Demonstrate stakeholder management in the achievements section

• This example avoids jargon, clearly presenting the applicant's competence in managing stakeholder relationships.
• Each entry conveys tangible results with concrete numbers that demonstrate the impact of the applicant's actions.
• The descriptions mention specific situations or strategies that led to the achievements, providing context and evidence of the applicant's abilities.
• The titles are concise and focus on the end outcomes, making it easy to understand the areas of achievement.
• The entries provide clear evidence of success without relying on industry buzzwords.
• Numerical data is used to quantify the achievements, which adds credibility.
• Showcasing improvements and efficiencies resonates well with potential employers by highlighting the applicant's proactive nature.
• The applicant's role in the achievements (leading teams, coordinating projects) is clear, which showcases leadership and organizational skills.

Here are five certifications that are highly valued for developing and showcasing stakeholder management skills:

The top 5 certifications for gaining stakeholder management skills expertise:

• Certified Manager of Quality / Organizational Excellence (CMQ/OE) , by the American Society for Quality (ASQ), is a certification that equips individuals with the knowledge to facilitate and lead team efforts in improving relations with stakeholders, along with gaining expertise in quality management principles.
• Project Management Professional (PMP) , offered by the Project Management Institute (PMI), focuses on improving project leaders' ability to manage and engage project stakeholders effectively, ensuring successful project outcomes.
• Business Relationship Management Professional (BRMP) , from the Business Relationship Management Institute, educates individuals on how to maintain positive relationships with business partners, crucial for successful stakeholder engagement.
• Certified Associate in Project Management (CAPM) , also from PMI, provides foundational project management knowledge, including stakeholder management strategies, ideal for those starting in project-focused roles.
• Change Management Certification (CMC) , offered by the Change Management Institute (CMI), teaches how to handle stakeholder communication and engagement during periods of organizational change, aiding in minimizing resistance and maximising adoption of new initiatives.

Top skills people add together with stakeholder management skill on resume:

Project Management

Business Analysis

Strategic Planning

Risk Management

Change Management

Process Improvement

Budgeting and Forecasting

Contract Negotiation

Program Management

Performance Measurement

Communication

Problem-Solving

Adaptability

Negotiation

Conflict Resolution

Decision Making

Critical Thinking

Influencing

• Project Manager - Leads teams to deliver projects on time, within budget, and in alignment with stakeholders' expectations.
• Product Manager - Balances the needs of customers, business goals, and technological capabilities, working with various stakeholders to bring products to market.
• Program Manager - Coordinates multiple related projects to improve organizational performance and achieve strategic goals while engaging with stakeholders to maintain alignment.
• Executive Director - Steers an organization and communicates with the board of directors, donors, and staff to fulfill its mission.
• Customer Success Manager - Builds relationships with clients to ensure their satisfaction and retention, acting as a liaison between customers and the company.
• Business Analyst - Gathers and analyzes business requirements by working closely with stakeholders to address their needs and find effective solutions.
• Community Manager - Engages with online communities, stakeholders, and partners to promote brand values and address community needs.
• Human Resources Manager - Works with employees at all levels, managing relationships and meeting the workforce needs of the organization.
• Public Relations Manager - Manages the public image of a company by coordinating with media, the public, and internal teams to craft effective messaging.
• Change Management Consultant - Guides organizations through changes by planning and overseeing the transition process and ensuring stakeholder buy-in.
• Stakeholder management skill is a valuable addition to your resume, demonstrating your ability to engage with and balance the needs of various project contributors.
• Improper use of stakeholder management can lead to conflicts; avoid this by understanding and respecting the interests of all parties involved.
• Showcase your stakeholder management expertise on a resume by highlighting specific experiences where your actions led to successful project outcomes and satisfied stakeholders.

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Top 10+ Stakeholder Management Resume Skills

Learn the top stakeholder management skills to list on your resume with real world examples on how to list them on your resume.

Stakeholder Management Skills

Top 10 stakeholder management skills for your resume.

• Project Management
• Business Analysis
• Change Management
• Communication
• Risk Management
• Team Management
• Vendor Management
• Process Improvement
• Product Management
• Program Management
• Problem Solving
• People Management
• Strategic Planning
• Project Delivery
• Agile Methodologies
• Communication Skills
• Data Analysis

How to List Stakeholder Management Skills on Resume

• Responsible for daily Kanban dashboard call to effective incident resolution, progress old age incidents, regular progress on all incidents. Stakeholder management to co-ordinate for all future releases impacting applications.
• Stakeholder management on project progress, project risks, costs vs benefits.
• Engaged in Stakeholder Management as a Talent advisor working with Business Directors, Associate Directors and providing end-to-end recruiting solutions.
• Stakeholder Management: Work with cross-functional teams (Product & Tech, Business, Finance, Customer Success, Operations, Media etc) to align on business objectives and help in long-term & short-term strategy formulation.
• Stakeholder management - regular presentation to CTO , SVP, VP and Director of Engineering , over upcoming projects including timelines, resources, and risks clearly outlined.
• Stakeholder management: managing expectations, work on agreements, project documents, and reporting.
• Supervision of the project team as well as account and stakeholder management.

Jobs That Demand Stakeholder Management Skills

• Project Manager
• Program Manager
• Client Relationship
• Delivery Manager
• Product Manager
• Business Analyst
• Managing Director
• Project Director
• Senior Business Analyst
• Senior Manager – Sales Communications
• PMO Business Analyst
• Freelance Consultant
• Collections Performance Analyst
• Senior Project Manager

Other Skills That Are Related to Stakeholder Management Skills

• Negotiation
• Time Management
• Operations Management
• Business Development
• Quality Assurance
• Enterprise Architecture
• Software Development
• Resource Management
• Business Strategy
• Service Delivery
• IT Strategy
• Business Process Improvement
• Digital Strategy
• Team Leadership
• Microsoft Office
• Requirements Gathering
• Requirements Analysis

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Stakeholder Management Skills

Businesses seek candidates with strong stakeholder management abilities as they are essential for successful project delivery. However, they aim to ensure they choose the ideal candidate. To secure these roles, you must be persuasive while using minimal language.

What are stakeholder management skills

Stakeholder management skills refer to the ability to identify and analyze the various parties that are involved or impacted by a project and effectively communicate with them to ensure their needs, expectations, and interests are met. It involves developing and maintaining positive relationships with stakeholders, managing conflicts, and finding solutions to meet their requirements while achieving the project's goals.

Top stakeholder management skills

Effective stakeholder management requires a range of skills and abilities, including;

• Communication: The ability to listen actively, express oneself clearly, and articulate complex information in a way that is easily understood by all stakeholders.
• Relationship building: The ability to establish and maintain positive relationships with stakeholders, including clients, team members, and vendors.
• Conflict resolution: The ability to identify and manage conflicts that arise between stakeholders and find mutually acceptable solutions.
• Negotiation: The ability to negotiate with stakeholders to ensure that their needs and interests are met while also achieving the project's objectives.
• Active listening: The ability to actively listen to stakeholders to understand their concerns, interests, and requirements.
• Empathy: The ability to understand and empathize with stakeholders' perspectives and needs.
• Decision-making: The ability to make informed decisions that balance the needs and interests of different stakeholders.
• Strategic thinking: The ability to think strategically and consider the long-term impact of decisions on all stakeholders.
• Time management: The ability to manage time effectively to meet project deadlines while also addressing stakeholders' needs.
• Flexibility: The ability to adapt to changing stakeholder needs and requirements and adjust project plans accordingly.

How to add stakeholder management skills to a resume

To add stakeholder management skills to a resume, you should follow these steps;

• Review the job description: Read the job description carefully and identify the skills the employer is seeking.
• Identify your skills: Review your experience and identify instances where you have successfully managed stakeholders.
• Choose the right format: Consider adding a skills section to your resume and highlight your stakeholder management skills using bullet points.
• Use action verbs: Use action verbs like "communicated," "negotiated," "facilitated," and "resolved" to showcase your skills.
• Provide specific examples: Provide specific examples of how you successfully managed stakeholders and achieved project goals.
• Quantify your achievements: Whenever possible, quantify your achievements with numbers or percentages to demonstrate the impact of your stakeholder management skills.
• Customize your resume: Tailor your resume to each job application by highlighting the skills that are most relevant to the role.
• Proofread your resume: Review your resume to ensure that it is error-free and easy to read.

What jobs require stakeholder management skills

Stakeholder management skills are valuable in a wide range of job roles and industries. Here are some examples of jobs that require stakeholder management skills;

• Project Manager: A project manager is responsible for delivering projects on time, within budget, and to the satisfaction of all stakeholders involved.
• Business Analyst: A business analyst is responsible for understanding stakeholder needs, identifying opportunities for improvement, and developing solutions that meet the needs of all stakeholders.
• Marketing Manager: A marketing manager is responsible for developing and implementing marketing strategies that meet the needs of customers, shareholders, and other stakeholders.
• Human Resources Manager: A human resources manager is responsible for managing relationships between the company and its employees, as well as with external stakeholders such as government agencies and unions.
• Sales Manager: A sales manager is responsible for managing relationships with customers, suppliers, and other stakeholders to achieve sales targets.
• Public Relations Manager: A public relations manager is responsible for managing relationships with stakeholders such as customers, employees, investors, and the media.
• Customer Service Manager: A customer service manager is responsible for managing relationships with customers to ensure their needs and expectations are met.
• Non-profit Manager: A non-profit manager is responsible for managing relationships with donors, volunteers, beneficiaries, and other stakeholders to achieve the organization's mission.

Stakeholder management hard skills

Hard stakeholder management skills refer to the technical and specific abilities required for effective stakeholder management. Here are some examples of hard stakeholder management skills;

• Stakeholder analysis: The ability to identify and assess the interests, needs, and expectations of stakeholders and to prioritize them based on their level of influence and impact on the project.
• Communication planning: The ability to develop a communication plan that outlines the key messages, channels, and frequency of communication with stakeholders.
• Risk management: The ability to identify potential risks to stakeholder relationships and to develop strategies to mitigate or manage them.
• Change management: The ability to manage the impact of changes on stakeholders and to engage them in the change process.
• Conflict management: The ability to identify and manage conflicts between stakeholders and to find mutually acceptable solutions.
• Performance measurement: The ability to measure the effectiveness of stakeholder management strategies and to make adjustments as necessary.
• Contract management: The ability to manage contracts with vendors, suppliers, and other stakeholders, ensuring that all parties fulfill their obligations.
• Quality management: The ability to ensure that stakeholder requirements are met by establishing quality standards and monitoring performance.
• Data analysis: The ability to collect and analyze data to understand stakeholder needs and expectations and to inform decision-making.
• Regulatory compliance: The ability to ensure that stakeholder relationships comply with legal, ethical, and regulatory requirements.

What are the 3 important things in stakeholder management

Stakeholder management is a critical aspect of project and organizational success. Three important things in stakeholder management include;

Identification and Analysis

• Identification:  It is crucial to identify all stakeholders involved in or affected by a project or initiative. This includes internal and external stakeholders such as team members, customers, suppliers, government agencies, and more.
• Analysis:  Once identified, stakeholders should be analyzed based on their influence, interest, expectations, and potential impact on the project. This analysis helps prioritize and categorize stakeholders based on their importance and level of engagement.

Effective Communication

• Establishing clear and open communication channels is key. Regular communication with stakeholders helps in keeping them informed about the project's progress, changes, and any potential risks.
• Tailor communication methods and messages according to the stakeholders' needs and preferences. Some stakeholders may prefer detailed reports, while others may prefer concise updates.

Engagement and Relationship Building

• Actively engage with stakeholders to build positive relationships. Understand their needs, concerns, and expectations. This involves seeking their input, addressing their questions and issues, and incorporating their feedback when possible.
• Develop strategies to manage and resolve conflicts among stakeholders. A proactive approach to conflict resolution can prevent issues from escalating and negatively impacting the project.

Successful stakeholder management involves an ongoing process of identification, analysis, communication, and engagement. It is essential to ensure that the interests of all stakeholders are considered, potential risks are mitigated, and the project can progress smoothly.

How do you describe stakeholder management skills on a resume

Effectively showcasing your stakeholder management skills on a resume involves highlighting specific experiences, achievements, and competencies that demonstrate your ability to identify, engage, and manage relationships with various stakeholders. Here's how you can describe stakeholder management skills on a resume;

• Incorporate a Skills Section:  Create a dedicated skills section where you explicitly mention "Stakeholder Management" or related skills.
• Use Action Verbs:  Begin bullet points with strong action verbs that convey your involvement in stakeholder management activities. Examples include "coordinated," "facilitated," "negotiated," and "collaborated."
• Quantify Achievements:  Whenever possible, quantify your achievements related to stakeholder management. For instance, mention the percentage increase in stakeholder satisfaction, successful resolution of conflicts, or the number of stakeholders effectively engaged.
• Highlight Relevant Experience:  In your work experience section, emphasize roles and projects where stakeholder management was crucial. Describe the scope of your responsibilities and the positive impact on project outcomes.
• Showcase Communication Skills:  Highlight strong communication skills, both written and verbal, as effective communication is a key aspect of stakeholder management. Mention instances where you successfully communicated complex information to various stakeholders.
• Provide Examples:  Include specific examples of how you identified and addressed stakeholder needs or challenges. This could involve managing conflicting interests, implementing strategies for engagement, or resolving issues to ensure project success.
• Emphasize Collaboration:  Emphasize your ability to collaborate with diverse groups of stakeholders. Showcase instances where you worked with cross-functional teams, clients, or external partners to achieve common goals.
• Demonstrate Problem-Solving:  Describe situations where you successfully resolved stakeholder issues or mitigated risks through proactive problem-solving. Highlight your ability to anticipate potential challenges and implement preventive measures.
• Include Relevant Tools and Technologies:  If you have experience with specific tools or technologies related to stakeholder management (e.g., CRM software, project management tools), mention them to demonstrate your practical skills.
• Tailor to the Job Description:  Customize your resume for each job application by aligning your stakeholder management experiences with the specific requirements mentioned in the job description.

Remember, your resume is a snapshot of your professional experience, so make sure to present your stakeholder management skills in a clear, concise, and compelling manner.

Stakeholder Management Skill Example Bullet Point

Led stakeholder engagement efforts for a high-profile project, resulting in a 20% increase in customer satisfaction and successful resolution of key issues through proactive communication and collaboration with internal and external stakeholders.

What are the four C's of stakeholder management

The four C's of stakeholder management refer to four key concepts that are crucial for effectively managing relationships with stakeholders. These concepts help guide organizations and project managers in their approach to engaging and collaborating with stakeholders. The four C's are;

• Communication:  Effective communication is fundamental to stakeholder management. This involves sharing information, updates, and project progress with stakeholders in a clear and timely manner. Communication should be tailored to the needs and preferences of different stakeholders and should foster an open and transparent exchange of information.
• Collaboration:  Collaboration emphasizes working together with stakeholders to achieve common goals. It involves actively involving stakeholders in decision-making processes, seeking their input, and fostering a sense of shared ownership. Collaboration helps build trust and ensures that the perspectives and expertise of various stakeholders are considered.
• Consensus Building:  Consensus building is the process of reaching agreement or common ground among stakeholders, especially when there are differing opinions or conflicting interests. It involves facilitating discussions, addressing concerns, and finding solutions that are acceptable to all parties. Building consensus helps create a supportive and cooperative environment.
• Conflict Resolution:  Conflict resolution is the ability to identify, address, and resolve conflicts that may arise among stakeholders. Conflicts can be due to differing priorities, interests, or expectations. Effective stakeholder management requires addressing conflicts proactively, finding common ground, and mitigating potential negative impacts on the project.

By focusing on the four C's—Communication, Collaboration, Consensus Building, and Conflict Resolution—organizations and project managers can enhance their stakeholder management practices. This, in turn, contributes to successful project outcomes, positive relationships with stakeholders, and overall organizational success.

What is a good example of stakeholder management

A good example of stakeholder management involves a project manager successfully navigating a complex project by effectively engaging and satisfying various stakeholders. Let's consider a scenario in the context of a software development project;

Scenario: Developing a New Software System

• The project manager starts by identifying key stakeholders, including internal teams (development, testing, marketing) and external stakeholders (customers, end-users, regulatory bodies).
• The project manager analyzes the interests, expectations, and potential impacts of each stakeholder to prioritize their engagement.
• The project manager establishes clear communication channels, providing regular updates through project meetings, status reports, and a project communication plan.
• Different communication methods are tailored to suit various stakeholders, such as detailed progress reports for internal teams and user-friendly updates for end-users.
• Actively engaging with stakeholders, the project manager conducts workshops and feedback sessions to involve end-users in the software design process.
• The project manager addresses concerns and suggestions, building positive relationships with both internal and external stakeholders.

Conflict Resolution

• During the project, conflicts arise regarding the prioritization of certain features. The project manager facilitates discussions, involving the development team, marketing, and customers to reach a consensus on feature prioritization.
• By addressing conflicts early and transparently, the project manager ensures that the project stays on track and meets the needs of all stakeholders.

Consensus Building

• As the software development progresses, new requirements emerge from both internal teams and end-users. The project manager facilitates consensus-building sessions to prioritize and incorporate these changes into the project scope.
• By involving stakeholders in decision-making, the project manager ensures that changes align with project goals and are acceptable to all parties.

Adaptability and Flexibility:  The project manager demonstrates adaptability when unforeseen challenges arise, such as changes in regulatory requirements. Through effective stakeholder management, the project manager communicates these changes promptly, involves relevant stakeholders, and adjusts the project plan accordingly.

Project Success:  The result is a successfully developed software system that meets the needs of both internal and external stakeholders. The project manager's skillful stakeholder management has contributed to a positive project outcome, satisfied stakeholders, and strengthened relationships for future projects.

This example illustrates how stakeholder management involves a combination of communication, engagement, conflict resolution, and adaptability to ensure project success and maintain positive relationships with various stakeholders.

What are the 5 principles of stakeholder engagement

The principles of stakeholder engagement guide organizations in fostering positive and effective relationships with their stakeholders. While the specific principles may vary depending on the context, here are five commonly recognized principles of stakeholder engagement;

Inclusivity

• Definition:  Ensure that a diverse range of stakeholders is included in the engagement process.
• Rationale:  Inclusivity promotes a broader perspective and helps identify a wider range of interests, concerns, and insights. It ensures that the engagement process considers the needs and expectations of all relevant stakeholders.

Transparency

• Definition:  Communicate openly and honestly about the purpose, scope, and outcomes of the engagement process.
• Rationale:  Transparency builds trust among stakeholders by providing clear information about the organization's intentions, decision-making processes, and any potential impacts on stakeholders. Open communication helps manage expectations and reduces the risk of misunderstandings.

Accountability

• Definition:  Hold the organization accountable for its commitments and decisions made during the engagement process.
• Rationale:  Accountability is crucial for maintaining trust. Organizations need to demonstrate that they are committed to acting on the input received from stakeholders and that their decisions are aligned with the shared goals established during the engagement process.

Adaptability

• Definition:  Be flexible and responsive to changing circumstances and stakeholder needs throughout the engagement process.
• Rationale:  Adapting to evolving situations, feedback, and new information is essential for effective stakeholder engagement. It allows organizations to make informed decisions and adjustments based on the dynamic nature of projects, issues, or initiatives.

Respect for Stakeholders

• Definition:  Treat stakeholders with respect, recognizing their diverse perspectives, values, and contributions.
• Rationale:  Respecting stakeholders involves acknowledging their expertise, cultural differences, and unique perspectives. This principle fosters a positive and collaborative relationship, contributing to a more inclusive and effective engagement process.

These principles provide a foundation for organizations to navigate stakeholder relationships in a way that is ethical, transparent, and conducive to mutual understanding and collaboration. Adopting these principles can contribute to the overall success of projects, initiatives, and organizational strategies.

What are the five key questions for stakeholder management

The five key questions for stakeholder management help guide organizations and project managers in understanding, engaging, and managing relationships with their stakeholders effectively. These questions provide a framework for stakeholder analysis and engagement. Here are the five key questions;

Who are the stakeholders?

• Purpose:  Identify all individuals, groups, or organizations that may be affected by or can affect the project or initiative.
• Considerations:  Include both internal and external stakeholders, such as team members, customers, suppliers, regulatory bodies, and the community. Recognize the diversity of interests and perspectives.

What are their interests and expectations?

• Purpose:  Understand the specific interests, expectations, and concerns of each stakeholder.
• Considerations:  Analyze the motivations, goals, and potential impacts of each stakeholder. This information helps prioritize engagement efforts and tailor communication strategies to meet the needs of different stakeholders.

How much influence do they have?

• Purpose:  Assess the level of influence each stakeholder has on the project or initiative.
• Considerations:  Evaluate the power dynamics and relationships among stakeholders. Identify those who have the authority to make decisions or significantly impact the project. This assessment helps prioritize engagement efforts and allocate resources effectively.

How can I get in touch with them the most effectively?

• Purpose:  Determine the most effective communication channels and methods for engaging with each stakeholder.
• Considerations:  Recognize that different stakeholders may prefer different communication styles. Tailor messages and choose appropriate channels to ensure that information is conveyed clearly and reaches the intended audience.

How can their concerns be addressed?

• Purpose:  Develop strategies for addressing the concerns, needs, and expectations of stakeholders.
• Considerations:  Proactively address potential conflicts or challenges. Seek input from stakeholders in decision-making processes, and implement measures to mitigate risks. Building trust through responsive and transparent actions contributes to positive stakeholder relationships.

By systematically addressing these five key questions, organizations can create a comprehensive stakeholder management plan. This plan informs how stakeholders will be engaged, what information will be communicated, and how potential issues will be managed throughout the project or initiative.

What is the golden rule of stakeholder management

The golden rule of stakeholder management is often expressed as "Treat others as you would like to be treated." This principle emphasizes the importance of fairness, respect, and ethical conduct in engaging with stakeholders. In the context of stakeholder management, it implies that organizations and project managers should consider the perspectives, interests, and concerns of stakeholders in a manner that they would find acceptable if they were in the stakeholders' position. Key aspects of the golden rule of stakeholder management include;

• Empathy:  Put yourself in the shoes of the stakeholders to understand their needs, expectations, and challenges. Consider how your decisions and actions may impact them.
• Fairness:  Strive for fairness and equity in dealing with stakeholders. Avoid favoritism and ensure that all relevant stakeholders have an opportunity to express their views and contribute to decision-making processes.
• Transparency:  Communicate openly and honestly with stakeholders. Provide clear information about the project, decisions, and potential impacts. Transparency builds trust and fosters positive relationships.
• Respect:  Treat stakeholders with respect, acknowledging their diverse perspectives, contributions, and expertise. Avoid dismissive attitudes and actively listen to their concerns.
• Responsiveness:  Be responsive to stakeholder needs and concerns. Act promptly to address issues, provide feedback, and incorporate stakeholder input into decision-making processes when appropriate.
• Ethical Conduct:  Uphold ethical standards in all interactions with stakeholders. Consider the ethical implications of decisions and actions, and ensure that the organization's conduct aligns with its values.

Adhering to the golden rule of stakeholder management contributes to positive relationships, trust, and collaboration. It helps organizations build a reputation for fairness and integrity, which can be crucial for long-term success and sustainability.

How do you demonstrate stakeholder management in an interview

Demonstrating effective stakeholder management in a job interview is crucial, especially if the role involves project management, communication, or relationship-building. Here are some strategies to showcase your stakeholder management skills during an interview;

• Share Past Experiences:  Provide specific examples from your previous roles where you successfully managed stakeholders. Discuss projects or initiatives where stakeholder engagement was critical to success.
• Highlight Relationship Building:  Emphasize your ability to build positive relationships with various stakeholders. Talk about instances where you actively engaged with stakeholders, listened to their concerns, and fostered collaboration.
• Describe Communication Strategies:  Discuss how you tailor communication to different stakeholders. Provide examples of how you effectively communicated project updates, changes, or challenges to diverse audiences, both internal and external.
• Addressing Conflict:  If applicable, talk about situations where conflicts arose among stakeholders and how you addressed and resolved them. Highlight your conflict resolution skills and ability to find common ground.
• Demonstrate Flexibility:  Share examples of how you adapted your approach based on the needs and preferences of stakeholders. Discuss instances where you adjusted communication styles or project plans to accommodate different stakeholders.
• Quantify Impact:  Whenever possible, quantify the impact of your stakeholder management efforts. For instance, discuss improvements in stakeholder satisfaction, successful project outcomes, or enhanced collaboration due to effective stakeholder engagement.
• Discuss Problem-Solving:  Illustrate your problem-solving skills in the context of stakeholder challenges. How did you proactively identify issues, and what measures did you take to address them?
• Highlight Stakeholder Analysis:  Talk about how you conduct stakeholder analysis to understand their interests, expectations, and influence. Explain how this analysis informed your engagement strategies and decision-making.
• Show Initiative:  Share instances where you took proactive steps to engage stakeholders, seek their input, or anticipate potential issues. Initiative in stakeholder management is often highly valued.
• Discuss Continuous Improvement:  Highlight your commitment to continuous improvement in stakeholder management. Discuss how you incorporate feedback, lessons learned, and industry best practices to enhance your approach over time.

Example Response

"In my previous role as a project manager, stakeholder management was a critical aspect of my responsibilities. For a complex software implementation project, I conducted a thorough stakeholder analysis to identify key players. I then implemented a communication plan that included regular updates, tailored to the needs of different stakeholders. During the project, a conflict arose regarding the project timeline. I facilitated a meeting with the involved parties, actively listened to their concerns, and worked collaboratively to find a solution. As a result, we not only resolved the conflict but also strengthened the relationships among stakeholders. The project was completed successfully, meeting the expectations of both internal and external stakeholders."

Remember to tailor your responses to the specific requirements of the job and organization you are interviewing for. Providing concrete examples and showcasing your interpersonal and problem-solving skills will help demonstrate your competency in stakeholder management.

How do you assess stakeholder management skills

Assessing stakeholder management skills involves evaluating a candidate's ability to identify, engage, and manage relationships with various stakeholders effectively. Here are some methods and considerations for assessing stakeholder management skills;

Resume and Cover Letter Review:  Look for relevant experiences and achievements related to stakeholder management in the candidate's resume and cover letter. Pay attention to specific projects, roles, and outcomes that demonstrate effective engagement with stakeholders.

Behavioral Interview Questions:  Use behavioral interview questions to explore the candidate's past experiences and actions in stakeholder management scenarios. For example:

• "Can you share an example of a project where you successfully identified and addressed stakeholder concerns?"
• "How do you tailor your communication to different stakeholders with varying interests and expectations?"
• "Describe a situation where you had to navigate conflicts among stakeholders. How did you handle it, and what was the outcome?"

Role-Playing Exercises:  Create simulated scenarios or role-playing exercises that mimic stakeholder interactions. This allows you to observe the candidate's communication style, problem-solving abilities, and adaptability in a controlled setting.

Case Studies:  Present candidates with real or hypothetical case studies related to stakeholder management. Ask them to analyze the situation, propose strategies, and outline how they would engage with stakeholders to achieve project objectives.

Reference Checks:  Contact the candidate's references to inquire about their performance in stakeholder management roles. Ask specific questions about the candidate's communication skills, ability to build relationships and effectiveness in managing stakeholder expectations.

Portfolio Review:  If applicable, review the candidate's portfolio or work samples to gain insights into their stakeholder management experiences. This could include project documentation, reports, or communication materials that showcase their engagement with stakeholders.

Assessment Center Participation:  Invite candidates to participate in assessment centers, where they engage in various exercises and simulations that assess their stakeholder management skills. This method provides a more comprehensive evaluation of their abilities in a controlled environment.

Peer or Team Feedback:  If possible, involve current team members or peers in the assessment process. Collect feedback on the candidate's collaboration, communication, and relationship-building skills from individuals who have worked closely with them in the past.

Technical Assessments:  Depending on the nature of the role, include technical assessments related to stakeholder management tools, such as CRM software, project management platforms, or communication tools. This helps evaluate the candidate's practical skills in stakeholder engagement.

Self-Assessment:  Ask candidates to self-assess their stakeholder management skills during the interview process. This can provide insights into their self-awareness, ability to reflect on past experiences, and understanding of areas for improvement.

By employing a combination of these assessment methods, you can gain a comprehensive understanding of a candidate's stakeholder management skills. Look for evidence of effective communication, relationship-building, problem-solving, and adaptability in various contexts to gauge their overall competency in stakeholder management.

What are strong stakeholder management skills

Strong stakeholder management skills refer to an individual's ability to effectively identify, engage, and manage relationships with various stakeholders in a way that positively impacts the success of a project or organization. Here are key components that contribute to strong stakeholder management skills;

• Identifying Stakeholders:  The ability to identify all relevant stakeholders, both internal and external, who can impact or be impacted by a project or initiative.
• Stakeholder Analysis:  Conducting a thorough analysis to understand the interests, expectations, influence, and potential impact of each stakeholder.

Communication

• Clear Communication:  Articulating information clearly and concisely to different stakeholders using appropriate communication channels.
• Adaptability in Communication:  Tailoring communication styles to suit the preferences and needs of diverse stakeholders.

Relationship Building

• Building Trust:  Establishing and maintaining trustful relationships with stakeholders through transparent communication, honesty, and reliability.
• Empathy and Understanding:  Demonstrating empathy and understanding of stakeholders' perspectives, needs, and concerns.
• Conflict Management:  Effectively managing conflicts that may arise among stakeholders by facilitating discussions, finding common ground, and seeking resolution.
• Negotiation Skills:  Negotiating mutually beneficial solutions that address the interests of various stakeholders.
• Flexibility:  Being adaptable to changing circumstances, evolving stakeholder needs, and unexpected challenges.
• Proactive Approach:  Anticipating potential issues and proactively addressing them to prevent negative impacts on stakeholders and the project.

Decision-Making

• Informed Decision-Making:  Making decisions that take into account the perspectives and input of key stakeholders.
• Balancing Stakeholder Interests:  Balancing the interests of different stakeholders to ensure fair and equitable decision-making.
• Including Diverse Perspectives:  Ensuring inclusivity by considering and incorporating the diverse perspectives of stakeholders in decision-making processes.
• Accessibility:  Making information and engagement opportunities accessible to all relevant stakeholders.

Results-Oriented

• Outcome-Focused:  Aligning stakeholder management efforts with project or organizational goals, ensuring that positive outcomes are achieved.
• Measuring Success:  Using key performance indicators to measure the success of stakeholder engagement efforts.

Continuous Improvement

• Learning and Development:  Demonstrating a commitment to continuous improvement by learning from experiences, feedback, and industry best practices.
• Adopting Best Practices:  Integrating stakeholder management best practices into strategies and approaches.

Strong stakeholder management skills contribute to positive relationships, effective collaboration, and overall project or organizational success. Individuals with these skills can navigate complex stakeholder landscapes, manage expectations, and build a supportive network of stakeholders to achieve shared goals.

What is a stakeholder skill

A "stakeholder skill" refers to the proficiency and competence in managing relationships, communication, and engagement with stakeholders. Stakeholders are individuals, groups, or organizations that have an interest in or are affected by a project, initiative, or the overall success of an organization. Developing stakeholder skills is crucial for professionals in various roles, especially those in project management, leadership, and public relations. The core components of stakeholder skills include;

• Clear Communication:  The ability to convey information clearly and effectively to different stakeholders using appropriate channels and styles.
• Active Listening:  Skillful listening to understand the concerns, expectations, and perspectives of stakeholders.
• Building Trust:  Establishing and maintaining trustful relationships with stakeholders through consistent, open, and transparent communication.
• Empathy:  Understanding and considering the needs, emotions, and viewpoints of stakeholders.

Stakeholder Analysis

• Identification:  The ability to identify and categorize stakeholders based on their influence, interests, and potential impact on a project or initiative.
• Analysis:  Skill in understanding the motivations, expectations, and potential concerns of stakeholders through thorough analysis.

Negotiation and Conflict Resolution

• Negotiation Skills:  The capability to negotiate agreements and solutions that balance the interests of different stakeholders.
• Conflict Resolution:  Proficiency in managing conflicts and finding resolutions that are acceptable to all parties involved.
• Proactive Approach:  Anticipating potential issues and taking proactive measures to address them before they escalate.
• Including Diverse Perspectives:  Ensuring that diverse perspectives and voices are considered in decision-making processes.
• Accessibility:  Making information and opportunities for engagement accessible to all relevant stakeholders.
• Balancing Stakeholder Interests:  The ability to make decisions that consider and balance the interests of different stakeholders.
• Informed Decision-Making:  Making decisions based on a thorough understanding of stakeholder perspectives and input.
• Outcome-Focused:  Aligning stakeholder management efforts with the overall goals and outcomes of a project or organization.
• Measuring Success:  Using key performance indicators to evaluate the success of stakeholder engagement efforts.

Continuous Improvement: Learning and Development:  A commitment to continuous improvement by learning from experiences, feedback, and best practices in stakeholder management.

Stakeholder skills are valuable in a variety of professional contexts and industries, contributing to effective collaboration, positive relationships, and the achievement of shared objectives.

Is stakeholder management a leadership skill

Yes, stakeholder management is considered a leadership skill. Leadership involves guiding and influencing others to achieve common goals, and effective stakeholder management is crucial in this process. Stakeholders include individuals, groups, or organizations that can affect or be affected by a project, initiative, or the overall success of an organization. Here's how stakeholder management aligns with leadership skills;

• Communication and Influence:  Leaders with strong stakeholder management skills excel in communication, conveying messages clearly to stakeholders and positively influencing them. They are adept at gaining support, addressing concerns, and motivating stakeholders toward shared objectives.
• Relationship Building:  Effective leaders recognize the importance of building and maintaining positive relationships. Stakeholder management involves establishing trustful connections, understanding the needs and expectations of various stakeholders, and fostering collaboration.
• Decision-Making:  Leaders must make informed decisions that consider the interests and perspectives of stakeholders. Stakeholder management skills include the ability to balance competing priorities, navigate conflicting interests, and make decisions that align with overall organizational objectives.
• Adaptability:  Leaders need to be adaptable to changing circumstances, and stakeholder management requires the flexibility to respond to evolving stakeholder needs, shifting priorities, and unexpected challenges.
• Conflict Resolution:  Leaders with strong stakeholder management skills are skilled in managing conflicts among stakeholders. They facilitate discussions, find common ground, and seek resolutions that maintain positive relationships and support project goals.
• Inclusivity:  Inclusive leadership involves considering diverse perspectives and voices in decision-making. Stakeholder management emphasizes inclusivity by recognizing and incorporating the viewpoints of different stakeholders.
• Results-Oriented:  Leaders with stakeholder management skills focus on achieving positive outcomes that benefit all stakeholders. They align stakeholder engagement efforts with broader organizational goals and measure success through key performance indicators.
• Continuous Improvement:  Successful leaders are committed to continuous improvement. Stakeholder management skills involve learning from experiences, seeking feedback, and adopting best practices to enhance future stakeholder interactions.

In summary, stakeholder management is an integral part of effective leadership. Leaders who excel in stakeholder management contribute to positive collaboration, build strong organizational relationships, and drive projects or initiatives toward success.

Is stakeholder management a hard skill or a soft skill

Stakeholder management is generally considered a soft skill rather than a hard skill. Soft skills, also known as interpersonal or people skills, involve personal attributes and communication abilities that enable individuals to interact effectively with others. Stakeholder management encompasses a range of interpersonal and communication skills that contribute to successful relationship-building, collaboration, and project outcomes.

Key soft skills associated with stakeholder management include;

• Communication:  Clearly conveying information to stakeholders and actively listening to understand their perspectives.
• Relationship Building:  Establishing and maintaining positive relationships with diverse stakeholders.
• Influencing and Negotiation:  Influencing stakeholders and negotiating agreements that balance competing interests.
• Empathy:  Understanding and considering the needs, concerns, and emotions of stakeholders.
• Adaptability:  Being flexible and adaptable to changing circumstances and stakeholder needs.
• Conflict Resolution:  Effectively managing conflicts among stakeholders through facilitation and resolution.
• Inclusivity:  Ensuring that diverse perspectives are considered and included in decision-making processes.

While stakeholder management primarily involves soft skills, there are elements of analytical thinking and strategic decision-making that can be considered as aspects of hard skills. For example, conducting stakeholder analysis and using tools or methodologies to assess stakeholder impact may involve a level of analytical skill. However, the overall emphasis is on the interpersonal aspects of managing relationships with stakeholders.

While stakeholder management is predominantly a soft skill, certain analytical and strategic elements may be considered hard skills within the broader context of stakeholder engagement.

Is stakeholder management a skill or competency

Stakeholder management is typically considered both a skill and a competency, with each term capturing different aspects of the ability to effectively engage and interact with stakeholders. Here's a breakdown of how these terms are used in the context of stakeholder management;

• Communication Skill:  Stakeholder management involves clear and effective communication with various stakeholders, tailoring messages to different audiences, and adapting communication styles as needed.
• Negotiation Skill:  The ability to negotiate and find common ground with stakeholders, especially when there are differing interests or priorities.
• Conflict Resolution Skill:  Effectively managing conflicts among stakeholders through communication, facilitation, and resolution strategies.
• Stakeholder Management Competency:  This term encompasses a broader set of skills, knowledge, and attributes related to stakeholder engagement. It includes not only the ability to communicate, negotiate, and resolve conflicts but also the understanding of stakeholder dynamics, the ability to conduct stakeholder analysis, and the capacity to align stakeholder interests with organizational or project goals.
• Analytical Competency:  The competency to analyze and assess stakeholder needs, expectations, and potential impacts on a project or initiative.
• Strategic Competency:  The ability to strategically plan and execute stakeholder engagement initiatives to achieve positive outcomes.

In short, stakeholder management is often described as a competency due to its multifaceted nature, encompassing a range of skills, knowledge, and attributes. It involves not only the practical skills of communication, negotiation, and conflict resolution but also the broader competency of understanding, analyzing, and strategically managing relationships with diverse stakeholders. Both terms, skill, and competency, are used to describe the holistic ability to navigate stakeholder interactions effectively.

How do you answer stakeholder management interview questions

Answering stakeholder management interview questions requires a combination of demonstrating your understanding of stakeholder management principles, showcasing relevant experience, and highlighting key skills. Here's a guide on how to effectively answer stakeholder management interview questions;

Understand the Question:  Ensure you fully understand the specific stakeholder management question being asked. Pay attention to details, such as whether the question is about a specific situation, your approach to stakeholder analysis, or your experience in resolving conflicts.

STAR method:  Arrange your replies in accordance with the STAR approach;

• S (Situation):  Describe the context and background of the situation.
• T (Task):  Explain the task or challenge you were faced with.
• A (Action):  Outline the specific actions you took to address the situation.
• R (Result):  Share the outcomes of your actions and any lessons learned.

Provide Specific Examples:  Whenever possible, use specific examples from your past experiences to illustrate your stakeholder management skills. Describe projects, initiatives, or situations where stakeholder engagement was critical.

Emphasize Communication Skills:  Highlight your communication skills by explaining how you tailor messages to different stakeholders. Discuss instances where you effectively communicated project updates, changes, or challenges.

Showcase Relationship Building:  Discuss how you build and maintain positive relationships with stakeholders. Emphasize your ability to establish trust, actively listen to stakeholders, and address their concerns.

Highlight Problem-Solving and Decision-Making:  Illustrate your problem-solving skills in the context of stakeholder challenges. Explain how you identify issues, make informed decisions, and take proactive measures to address potential concerns.

Discuss Stakeholder Analysis:  If the question involves stakeholder analysis, talk about how you identify and prioritize stakeholders, analyze their interests and influence, and use this information to inform your approach to engagement.

Address Conflict Resolution:  If relevant, discuss situations where conflicts arose among stakeholders and describe how you facilitated discussions, found common ground, and reached resolutions.

Demonstrate Adaptability:  Emphasize your adaptability by discussing instances where you adjusted your approach to accommodate changing stakeholder needs, project requirements, or unexpected challenges.

Quantify Impact and Results:  Whenever possible, quantify the impact of your stakeholder management efforts. Discuss improvements in stakeholder satisfaction, successful project outcomes, or enhanced collaboration due to effective stakeholder engagement.

Question:  "Can you provide an example of a challenging stakeholder situation you faced and how you addressed it?"

Example Response (Using STAR Method)

• Situation:  "When we were deploying a new software system in my former position as a project manager, customers and internal teams had serious concerns about the functionality and schedule."
• Task:  "My task was to address these concerns, ensure stakeholder buy-in, and keep the project on track."
• Action:  "I organized a series of stakeholder meetings to understand their specific concerns. I actively listened to their feedback, addressed misconceptions, and communicated a revised project plan that included realistic timelines and a phased approach to feature implementation."
• Result:  "As a consequence, we were able to win over stakeholders, allay their fears, and finish the project on schedule. End-users were satisfied with the phased rollout, and the project was considered a success."

Remember to tailor your responses to the specific question and provide concrete examples that showcase your skills and experiences related to stakeholder management.

What are the goals of stakeholder management

The goals of stakeholder management are centered around building positive relationships, fostering effective communication, and ensuring that the interests and expectations of stakeholders are considered and addressed in a way that aligns with the overall objectives of a project or organization. The specific goals may vary depending on the context, but generally, the key objectives of stakeholder management include;

Identification and Understanding

• Goal:  Identify all relevant stakeholders and understand their roles, interests, expectations, and potential impact on the project or organization.
• Rationale:  Ensuring that a comprehensive list of stakeholders is identified helps in establishing a foundation for effective engagement and relationship-building.

Communication and Engagement

• Goal:  Develop and implement communication strategies to engage stakeholders throughout the project lifecycle.
• Rationale:  Clear and consistent communication fosters understanding, builds trust, and keeps stakeholders informed about project progress, changes, and important decisions.
• Goal:  Establish and maintain positive relationships with stakeholders to create a supportive network.
• Rationale:  Positive relationships contribute to a collaborative and cooperative environment, enhancing the likelihood of stakeholder support and cooperation.
• Goal:  Ensure that diverse perspectives are considered in decision-making processes and that all relevant stakeholders have the opportunity to contribute.
• Rationale:  Inclusivity promotes a more comprehensive understanding of the project's impact and minimizes the risk of overlooking important considerations.

Stakeholder Satisfaction

• Goal:  Meet or exceed the expectations of stakeholders to ensure their satisfaction.
• Rationale:  Satisfied stakeholders are more likely to support the project, contribute positively, and remain engaged throughout its lifecycle.
• Goal:  Effectively manage and resolve conflicts among stakeholders.
• Rationale:  Addressing conflicts in a constructive manner helps maintain positive relationships and prevents disruptions that could negatively impact project progress.

Risk Mitigation

• Goal:  Identify and mitigate potential risks associated with stakeholder concerns or opposition.
• Rationale:  Proactive risk management ensures that potential issues are addressed before they escalate and impact the project negatively.
• Goal:  Be flexible and responsive to changing stakeholder needs, project requirements, or external factors.
• Rationale:  Adaptability enables the project team to navigate uncertainties and changes, ensuring that stakeholder expectations are managed effectively.

Ethical and Responsible Conduct

• Goal:  Uphold ethical standards and responsible conduct in all interactions with stakeholders.
• Rationale:  Ethical behavior builds trust and credibility, contributing to positive stakeholder relationships and the overall reputation of the project or organization.

Achievement of Shared Goals

• Goal:  Align stakeholder interests with project or organizational goals to achieve mutually beneficial outcomes.
• Rationale:  Ensuring that stakeholder interests are in harmony with project goals contributes to the success and sustainability of the project.

By prioritizing these goals, organizations and project managers can navigate stakeholder relationships in a way that is ethical, transparent, and conducive to mutual understanding and collaboration. Achieving these goals is critical for the overall success of projects, initiatives, and organizational strategies.

How do you manage a difficult stakeholder

Managing a difficult stakeholder requires a combination of effective communication, active listening, empathy, and conflict resolution skills. Here are steps and strategies you can employ to navigate challenges with a difficult stakeholder;

• Stay Calm and Composed:  Maintain a calm and composed demeanor when interacting with the difficult stakeholder. Avoid reacting emotionally, and focus on constructive communication.
• Understand Their Perspective:  Take the time to understand the stakeholder's concerns, interests, and perspectives. Listen actively to their grievances to gain insights into the root of the difficulty.
• Empathize:  Demonstrate empathy by acknowledging the stakeholder's feelings and concerns. This can help build rapport and establish a foundation for productive dialogue.
• Communicate Openly:  Foster open and transparent communication. Clearly express your own perspective, the project's goals, and any relevant information that addresses the stakeholder's concerns.
• Establish Common Ground:  Identify areas of agreement or shared goals. Establishing common ground can help in finding mutually acceptable solutions and building a basis for collaboration.
• Clarify Expectations:  Clearly communicate expectations, roles, and responsibilities. Misunderstandings often contribute to difficulties, so ensuring clarity can help prevent future conflicts.
• Set Boundaries:  Define and communicate appropriate boundaries. Establishing clear boundaries helps manage expectations and prevents unreasonable demands or behaviors.
• Involve Neutral Third Parties:  If necessary, involve neutral third parties, such as a mediator or facilitator, to help facilitate discussions and find common ground. Their impartial perspective can be valuable in resolving conflicts.
• Seek Win-Win Solutions:  Work collaboratively with the difficult stakeholder to find win-win solutions. Focus on outcomes that meet both their needs and the project's objectives.
• Document Agreements:  Once a resolution is reached, document any agreements, changes, or action items in writing. This guarantees understanding and offers a starting point for upcoming conversations.
• Escalate Appropriately:  If efforts to resolve difficulties are not successful, escalate the issue through the appropriate channels within the organization. Ensure that the escalation process aligns with organizational policies.
• Continuous Communication:  Maintain ongoing communication with the difficult stakeholder. Regular updates and check-ins can help reinforce positive relationships and prevent issues from escalating.
• Learn from the Experience:  Reflect on the difficulties and learn from the experience. Consider how similar challenges can be prevented in the future and apply these lessons to enhance stakeholder management strategies.

Remember that each difficult stakeholder situation is unique, and the strategies employed may need to be adapted based on the specific context and personalities involved. Effective stakeholder management is an ongoing process, and actively addressing difficulties contributes to the overall success of a project or initiative.

What is the job description of a stakeholder manager

The job description of a Stakeholder Manager, also commonly known as a Stakeholder Relations Manager or Stakeholder Engagement Manager, may vary depending on the organization and industry. However, here is a general overview of the key responsibilities, qualifications, and skills often associated with this role:

A Stakeholder Manager is responsible for developing and maintaining positive relationships with various stakeholders, ensuring their needs and expectations are understood and addressed. This role plays a crucial part in facilitating communication, managing conflicts, and aligning stakeholder interests with the organization's goals.

Stakeholder Identification and Analysis

• Identify and categorize stakeholders, both internal and external, who have an interest in or are impacted by the organization or project.
• Conduct stakeholder analysis to understand their interests, influence, and potential impact.
• Develop and implement comprehensive communication strategies to engage stakeholders throughout the project or organizational lifecycle.
• Tailor communication plans to different stakeholder groups and ensure information is disseminated effectively.
• Establish and maintain positive relationships with stakeholders, fostering trust and collaboration.
• Act as a liaison between the organization and stakeholders, addressing concerns and ensuring a positive stakeholder experience.

Conflict Resolution:  Proactively manage and resolve conflicts among stakeholders by facilitating open communication, finding common ground, and seeking mutually agreeable solutions.

Advocacy and Representation

• Advocate for stakeholders' perspectives and interests within the organization.
• Represent the organization to external stakeholders, ensuring a positive and consistent image.
• Measure and assess stakeholder satisfaction through surveys, feedback mechanisms, and other tools.
• Take corrective actions to address concerns and enhance stakeholder satisfaction.

Strategic Alignment

• Align stakeholder engagement efforts with the strategic goals and objectives of the organization or project.
• Ensure that stakeholder interests are considered in decision-making processes.

Risk Management

• Identify potential risks associated with stakeholder relationships and develop strategies to mitigate these risks.
• Anticipate issues and proactively address them to prevent negative impacts.

Collaboration with Cross-Functional Teams:  Collaborate with cross-functional teams to integrate stakeholder considerations into project planning, execution, and decision-making.

What is the salary for a stakeholder manager

According to  Glassdoor , the annual salary for a stakeholder manager in the United States is  $140,412 per year . According to SEEK, the yearly salary of a stakeholder manager in Australia is between  $160,000 and $175,000 per year.

What are the core responsibilities of a stakeholder

The core responsibilities of a stakeholder can vary depending on the context, industry, and the specific project or organization. Generally, stakeholders are individuals, groups, or entities that have an interest in or are affected by the outcomes of a project, initiative, or the overall success of an organization. Their responsibilities often include;

• Define Expectations:  Clearly articulate their expectations, needs, and requirements related to the project or organization.
• Provide Input:  Offer valuable input and insights based on their expertise or perspective, contributing to decision-making processes.
• Feedback and Evaluation:  Provide constructive feedback on project progress, outcomes, or organizational strategies. Participate in evaluation processes.
• Communication:  Engage in effective communication with project teams, leaders, and other stakeholders to stay informed and share relevant information.
• Resource Allocation:  Contribute to discussions regarding the allocation of resources, whether it's time, budget, or other assets, to support the project or organization.
• Risk Management:  Identify and communicate potential risks or challenges that may impact the project or organization.
• Advocacy:  Advocate for their interests and concerns, ensuring that they are considered in decision-making processes.
• Compliance:  Adhere to relevant regulations, policies, or guidelines that may affect the project or organization.
• Collaboration:  Collaborate with other stakeholders, teams, or departments to achieve common goals.
• Alignment with Goals:  Ensure that their interests and expectations are aligned with the broader goals and objectives of the project or organization.
• Problem-Solving:  Collaborate in problem-solving efforts, contributing ideas and solutions to overcome challenges.
• Acceptance of Decisions:  Acknowledge and accept decisions made through fair and inclusive processes, even if they may not align with every stakeholder's preferences.
• Community Engagement (for external stakeholders):  Engage with the broader community, customers, or end-users to understand their needs and expectations.
• Ethical Conduct:  Uphold ethical standards and conduct themselves in a manner consistent with ethical guidelines relevant to the project or organization.
• Support Implementation:  Provide support for the implementation of decisions, policies, or initiatives.

Engaging stakeholders effectively involves understanding their expectations, actively involving them in relevant processes, and fostering open communication throughout the lifecycle of a project or initiative.

How do you build relationships with stakeholders

Building strong relationships with stakeholders is crucial for the success of projects and organizational initiatives. Here are key strategies to effectively build and maintain positive relationships with stakeholders;

• Identify and Prioritize Stakeholders:  Conduct a thorough stakeholder analysis to identify all relevant stakeholders. Prioritize them based on their influence, impact, and level of interest in the project or organization.
• Understand Stakeholder Needs and Expectations:  Engage with stakeholders to understand their needs, expectations, and concerns. Actively listen to their perspectives and demonstrate empathy.
• Tailor Communication:  Customize your communication approach based on the preferences and communication styles of different stakeholders. Some may prefer detailed reports, while others may prefer concise updates.
• Establish Clear Communication Channels:  Define and communicate the channels through which stakeholders can receive information and provide feedback. This may include regular meetings, newsletters, emails, or project management tools.
• Be Transparent:  Foster an environment of transparency by sharing relevant information openly. Avoid surprises and address issues proactively.
• Provide Regular Updates:  Keep stakeholders informed about project progress, milestones, and any changes in a timely manner. Regular updates build trust and demonstrate accountability.
• Involve Stakeholders in Decision-Making:  Actively involve stakeholders in decision-making processes whenever possible. Seek their input, incorporate their perspectives, and make them feel part of the decision-making journey.
• Acknowledge Contributions:  Recognize and acknowledge the contributions of stakeholders to the project or organization. Publicly acknowledge their efforts and express gratitude.
• Create Opportunities for Feedback:  Establish mechanisms for stakeholders to provide feedback and express their concerns. Act on constructive feedback and communicate how it has been addressed.
• Build a Network:  Cultivate relationships not only with key decision-makers but also with individuals across different levels and departments. A broad network can enhance collaboration and support.
• Be Proactive in Problem Solving:  Anticipate potential challenges and address them proactively. Demonstrating a proactive approach to problem-solving can build confidence among stakeholders.
• Seek Win-Win Solutions:  Aim for solutions that are mutually beneficial to both the organization and stakeholders. Be open to make adjustments and find a middle way.
• Understand Stakeholder Culture:  Be aware of the cultural background, values, and norms of different stakeholders. Respect and consider these factors in your interactions.
• Provide Value:  Demonstrate the value of the project or initiative to stakeholders. Illustrate how their involvement contributes to positive outcomes and benefits.
• Follow Up:  Follow up on commitments and promises. This builds credibility and reinforces your reliability as a stakeholder manager.
• Celebrate Successes:  Celebrate project milestones and successes with stakeholders. This reinforces a positive and collaborative atmosphere.
• Learn from Feedback:  Use feedback as an opportunity for continuous improvement. Demonstrate that you are responsive to input and committed to enhancing stakeholder relationships.

By consistently applying these strategies, stakeholder managers can create a collaborative and positive environment, strengthening relationships and ensuring the success of projects and organizational initiatives.

How do you keep stakeholders happy

Keeping stakeholders happy is crucial for the success of projects and the overall well-being of an organization. Here are strategies to ensure stakeholder satisfaction;

• Effective Communication:  Communicate regularly and transparently. Keep stakeholders informed about project progress, changes, and key decisions. Address concerns promptly and openly.
• Stakeholder Involvement:  Involve stakeholders in relevant decision-making processes. Seek their input, consider their perspectives, and make them feel part of the project or organizational journey.
• Understand Stakeholder Expectations:  Clearly understand and manage stakeholder expectations. Ensure alignment between what stakeholders anticipate and what the project or organization can realistically deliver.
• Set Realistic Goals:  Establish achievable goals and milestones. Unrealistic expectations can lead to disappointment, while setting achievable targets contributes to a sense of accomplishment.
• Provide Value:  Demonstrate the value of the project or initiative to stakeholders. Articulate how their involvement contributes to positive outcomes and benefits.
• Listen Actively:  Actively listen to stakeholder concerns, feedback, and suggestions. Show empathy and consider their input in decision-making processes.
• Quality Deliverables:  Ensure that project deliverables meet or exceed stakeholder expectations in terms of quality. High-quality outputs contribute to stakeholder satisfaction.
• Address Concerns Proactively:  Anticipate potential issues and address them proactively. Demonstrating a proactive approach to problem-solving can prevent negative impacts on stakeholder satisfaction.
• Personalized Communication:  Tailor your communication approach to individual stakeholders. Although some people would appreciate in-depth reports, others might prefer short updates. Understand their preferences and adjust accordingly.
• Celebrate Successes:  Celebrate project milestones and successes with stakeholders. Recognition of achievements reinforces positive feelings and enhances satisfaction.
• Feedback Mechanisms:  Establish effective mechanisms for stakeholders to provide feedback. Show that their opinions are valued and act on constructive feedback.
• Timely Responses:  Respond to stakeholder inquiries, emails, or requests in a timely manner. Prompt responses demonstrate attentiveness and commitment.
• Flexibility:  Be flexible and adaptable to changing circumstances or stakeholder needs. A willingness to adjust plans when necessary contributes to stakeholder satisfaction.
• Consistent and Fair Decision-Making:  Make decisions consistently and fairly. Ensure that decisions are communicated transparently, and stakeholders understand the rationale behind them.
• Relationship Building:  Invest time in building positive relationships with stakeholders. Establishing trust and rapport contributes to long-term satisfaction.
• Education and Awareness:  Provide education and awareness regarding the project or organizational goals. Ensure stakeholders have a clear understanding of the context and objectives.
• Accessibility:  Be accessible to stakeholders. Make yourself available for meetings, discussions, and inquiries. Accessibility fosters an open and collaborative environment.
• Continuous Improvement:  Demonstrate a commitment to continuous improvement. Learn from experiences, feedback, and best practices to enhance stakeholder satisfaction in future projects.

By integrating these strategies into stakeholder management practices, organizations can create an environment that promotes stakeholder happiness, fosters collaboration, and contributes to the success of projects and initiatives.

What are the six steps to managing stakeholders

Managing stakeholders effectively involves a systematic approach to understanding, engaging, and addressing the needs of individuals or groups with an interest in or impact on a project or organization. Here are six steps to help guide the process of managing stakeholders;

Identify and Prioritize Stakeholders

Objective:  Identify all potential stakeholders and prioritize them based on their influence, interest, and impact on the project or organization.

• Conduct a stakeholder analysis to categorize stakeholders.
• Identify key decision-makers, influencers, and those directly affected by the project.

Understand Stakeholder Needs and Expectations

Objective:  Gain a thorough understanding of the needs, expectations, and concerns of each stakeholder group.

• Engage in direct communication with stakeholders through interviews, surveys, or focus groups.
• Analyze historical data, feedback, and past interactions to identify patterns.

Develop a Stakeholder Engagement Plan

Objective:  Create a comprehensive plan outlining how stakeholders will be engaged throughout the project lifecycle.

• Define communication channels, frequency, and methods.
• Specify key milestones for stakeholder engagement.
• Establish mechanisms for gathering and incorporating feedback.

Communicate Effectively

Objective:  Implement the communication plan to keep stakeholders informed and engaged.

• Share regular updates on project progress, achievements, and changes.
• Tailor communication to suit the preferences and needs of different stakeholder groups.
• Provide clear and concise information about project goals and outcomes.

Manage Expectations and Resolve Conflicts

Objective:  Proactively manage stakeholder expectations and address conflicts to maintain positive relationships.

• Set realistic expectations by communicating project constraints and limitations.
• Establish a process for addressing conflicts promptly and transparently.
• Facilitate discussions to find common ground and resolutions.

Evaluate and Adjust

Objective:  Continuously assess the effectiveness of stakeholder management strategies and make adjustments as needed.

• Gather feedback from stakeholders on their satisfaction and experiences.
• Evaluate the impact of stakeholder engagement efforts on project outcomes.
• Adjust the stakeholder engagement plan based on lessons learned and changing project dynamics.

These steps provide a structured framework for managing stakeholders throughout a project or organizational initiative. By systematically identifying, understanding, and engaging stakeholders, organizations can enhance collaboration, minimize risks, and contribute to the overall success of their endeavors.

Key Takeaways: Stakeholder management skills

Here are some key takeaways about stakeholder management skills:

• Stakeholder management skills are essential for successfully managing relationships with all parties involved in a project or organization.
• Effective stakeholder management requires a combination of hard skills such as stakeholder analysis, communication planning, and risk management, and soft skills such as communication, empathy, and conflict resolution.
• Common stakeholder management skills include communication, negotiation, problem-solving, and leadership.
• Jobs that require stakeholder management skills include project managers, business analysts, marketing managers, human resources managers, sales managers, public relations managers, customer service managers, and non-profit managers.
• To add stakeholder management skills to your resume, review the job description, identify your skills and experiences, choose the right format, use action verbs, provide specific examples, quantify your achievements, customize your resume, and proofread it carefully.

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How to Show Off Your Management Skills in Your Resume

When applying for a management position, it’s important your resume demonstrates your management skills and experience. You’ll want to include your management philosophy and examples of accomplishments to show you’re capable of leading, motivating, and organizing. Here are four ways to show off your management skills on your resume.

Use action verbs

It’s not enough to simply list your management skills as adjectives. Instead, flood your resume with strong action verbs to showcase how your efforts motivated your team to accomplish the goals of the company. Consider verbs such as initiated, directed, innovated, originated, guided, coached, organized, administered, supervised, developed, inspired, motivated, established, dominated, achieved, influenced, planned and forecast. Use these verbs to show the story of your career thus far, not tell.

Employ numbers

By listing specific numbers and data in your resume, you can illustrate the impact of your efforts and management skills. For each bullet point, list a certain valued management skill; then define it in precise, definitive terms. For example, describe how many people you trained or how large a budget you managed. Numbers make your responsibilities more clear-cut and help hiring managers put your accomplishments into perspective.

Talk about the success of your whole team

You can show you’re an excellent manager if you can discuss the achievements of your team, instead of you specifically. Talk about the size of your team, how your team functioned together, and how their performance improved as a result of your guidance. Perhaps they increased revenue, lowered your overhead or found a way to meet a tight deadline. Show the team’s success was a result of your ability to inspire, train, delegate and make decisions. Be specific! What did your team achieve and what did you do to get them there?

Show your commitment to growing as a manager

Aside from offering specific instances where you demonstrated leadership and oversight to your team, also list seminars, workshops or other leadership trainings you’ve participated in. List any professional groups you’re a member of that relate to your industry, and be sure to include any workshop sessions or in-house trainings you’ve led or coached.

For more tips on how to advance your career as a manager, contact us today.

Ty Culver is the Client Development Director of CulverCareers focusing on talent acquisition and workforce solutions with a wide variety of local, national and global clients.

Ty has been working in various aspects of the industry for over 10 years and developed deep expertise in Executive Search, Executive Benefit and Talent Acquisition Programs along the way. He has a range of experience from SMB to Enterprise clients and hyper specific executive searches to high volume recruiting with companies in a dynamic state of flux.

Today, Ty leads a talented team of Talent Acquisition Specialists, Executive Recruiters and Client Success Managers at one of the most respected Recruiting Firms in the Nation, CulverCareers. While leadership is a key aspect of his role, Ty still enjoys working with clients on recruiting strategies, executive benefit solutions and workforce solutions to help clients build a holistic approach to talent acquisition and talent retention.

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Top 16 Project Manager Resume Objective Examples

Updated July 14, 2023 13 min read

A resume objective is a brief statement that outlines your professional goals and experience as it relates to a specific job. It is typically the first section of your resume and should be tailored to the job you are applying for. When writing a resume objective for a project manager position, it’s important to highlight your ability to effectively lead teams, create efficient strategies, and meet deadlines. You should also include any relevant certifications or qualifications that make you an ideal candidate for the role. For example, “Highly organized and experienced Project Manager with 8+ years of experience in leading cross-functional teams and creating successful project plans. Experienced in IT infrastructure projects and proficient in Agile/Scrum methodology. Certified PMP with knowledge of Jira, Trello, Asana, and Microsoft Teams.” This example highlights key skills related to project management while demonstrating the writer's relevant experience and qualifications.

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Top 16 Project Manager Resume Objective Samples

• To leverage my extensive experience in project management to successfully manage and deliver projects on time and within budget.
• To utilize my expertise in project management to ensure successful completion of projects with quality results.
• To bring my strong organizational, analytical and problem-solving skills to the role of Project Manager.
• To apply my knowledge of project management principles and best practices to ensure successful outcomes for all stakeholders.
• To use my excellent communication skills to coordinate between teams, departments, external vendors, and stakeholders.
• Seeking a challenging position as a Project Manager in an organization where I can utilize my skills in planning, organizing, directing and controlling projects from inception to completion.
• To lead cross-functional teams towards successful completion of projects while meeting customer requirements.
• Looking for an opportunity to apply my strong leadership skills as a Project Manager in order to drive positive outcomes for the organization.
• Utilizing my expertise in project management methodologies such as Agile/Scrum, Waterfall, Lean Six Sigma etc., to ensure timely delivery of high quality products/services.
• To contribute effectively as a Project Manager by providing strategic direction and oversight throughout the life cycle of each project.
• Leveraging my experience in managing complex projects with multiple stakeholders across different geographies.
• To bring innovative ideas and solutions that will help improve processes and increase efficiency within the organization's project management framework.
• Applying my ability to identify potential risks early on and develop strategies for mitigating them before they become issues or problems during the course of a project's life cycle.
• Seeking an opportunity where I can use my knowledge of various software tools like MS Project, JIRA etc., for effective resource utilization & tracking progress against milestones & deliverables.
• Utilizing my technical expertise & interpersonal skills for leading multi-disciplinary teams towards achieving desired goals & objectives set forth by the client/customer/stakeholder(s).

How to Write a Project Manager Resume Objective

Writing a project manager resume objective is a critical step in the job search process. An effective resume objective will help to catch the eye of employers and demonstrate your skills and qualifications for the role. It should be concise, yet informative, and tailored to the specific project manager position you are applying for.

When creating a project manager resume objective, it’s important to include relevant industry keywords that demonstrate your understanding of the role and its requirements. You should also highlight any special qualifications or certifications that you possess that make you an ideal candidate for the job. Additionally, don’t forget to mention any past successes or achievements that demonstrate your ability to manage projects from start to finish.

Your resume objective should also provide an overview of your professional goals and career aspirations. For example, you might write something like “Seeking a challenging position as a project manager where I can apply my expertise in planning, budgeting, and coordinating complex projects while working with diverse teams.” This statement not only highlights your qualifications but also conveys why you are interested in the job and how you could benefit the organization if hired.

Finally, make sure your resume objective is succinct and well-written – no more than two sentences long at most – so employers can quickly scan it during their initial review of potential candidates. With an effective project manager resume objective, you can ensure that your application stands out from other applicants vying for the same position and increase your chances of getting an interview.

Related : What does a Project Manager do?

Key Skills to Highlight in Your Project Manager Resume Objective

In the highly competitive field of project management, your resume needs to stand out from the crowd. One way to do this is by effectively highlighting key skills in your resume objective. This section, often the first thing potential employers read, can set the tone for the rest of your resume. It's crucial to focus on specific skills that not only demonstrate your expertise and experience but also align with what the job description seeks. In this section, we will discuss some of these key skills that you should consider featuring in your project manager resume objective.

1. Scheduling

A Project Manager is responsible for planning, executing, and overseeing projects to ensure they are completed in a timely fashion and within budget. This often involves setting deadlines, assigning responsibilities, and monitoring the progress of the project. Therefore, having strong scheduling skills is crucial. It shows the ability to effectively manage time, resources, and tasks, ensuring that all elements of the project are moving forward simultaneously and efficiently. This skill demonstrates a potential employee's ability to handle multiple tasks at once, prioritize effectively, and deliver results on time.

2. Budgeting

A Project Manager is often responsible for overseeing and allocating resources for various projects. This includes managing the financial aspects of a project, such as creating and maintaining its budget. Therefore, having budgeting skills is critical as it demonstrates the ability to efficiently allocate resources, control costs, and ensure the project stays within its financial limits. This skill can contribute to meeting project objectives on time and within budget, ultimately leading to business profitability and success.

3. Risk assessment

A Project Manager is responsible for overseeing projects from conception to completion, ensuring they are completed on time and within budget. Risk assessment is a crucial skill for this role as it involves identifying potential problems or threats that could impact the project's success. These risks could be related to finances, resources, timelines, or other factors. By including risk assessment in a resume objective, it shows potential employers that the candidate is capable of anticipating challenges and developing strategies to mitigate them, thereby increasing the likelihood of project success. This skill demonstrates proactive thinking, problem-solving abilities, and strategic planning - all of which are highly valued in a Project Manager.

4. Team coordination

A Project Manager is responsible for planning, executing, and overseeing projects to ensure they are completed in a timely fashion and within budget. This often involves coordinating the efforts of multiple team members or departments. Therefore, strong team coordination skills are crucial to effectively manage all aspects of a project, from resource allocation to task delegation and conflict resolution. Demonstrating this skill in a resume objective shows potential employers that you can lead teams to achieve project goals efficiently and effectively.

5. Agile methodology

A Project Manager with Agile methodology skill is highly sought after because it demonstrates the ability to manage complex projects in a flexible and collaborative manner. This skill is essential for a resume objective as it shows potential employers that the candidate can adapt to changes, work effectively with a team, and deliver results efficiently. Agile methodology also emphasizes customer satisfaction through continuous delivery of valuable software, which aligns with the goals of many businesses. Therefore, having this skill can make a candidate more attractive to employers.

6. Scrum framework

The Scrum framework is a widely used project management methodology, particularly in the field of software development. Having this skill indicates that the candidate is familiar with agile project management practices and can effectively manage and deliver projects on time. It also suggests that they are capable of leading and collaborating with cross-functional teams, prioritizing tasks, and adapting to changes quickly - all crucial aspects of successful project management. Including this skill in a resume objective can make the candidate stand out to employers looking for experienced Project Managers.

7. Microsoft Project

Microsoft Project is a project management software that helps in developing a plan, managing resources, analyzing workload, and tracking progress. A Project Manager with skills in Microsoft Project can effectively organize and manage complex projects, ensuring they are completed on time and within budget. This skill demonstrates the ability to use essential tools for project planning and execution, which is crucial for success in this role. Including this skill in a resume objective shows potential employers that the candidate is capable of handling project management tasks efficiently using industry-standard tools.

8. Stakeholder management

A Project Manager is often responsible for communicating with various stakeholders including clients, team members, and upper management. The ability to effectively manage these relationships is crucial to ensure that all parties are aligned on project goals, updates, and changes. This skill demonstrates the ability of the candidate to navigate complex interpersonal dynamics, negotiate when necessary, and maintain open lines of communication. Including stakeholder management in a resume objective can show potential employers that the candidate has the necessary skills to successfully lead projects and teams.

9. Conflict resolution

A Project Manager often oversees teams with diverse personalities and viewpoints. Therefore, having conflict resolution skills is essential to manage disagreements or conflicts that may arise within the team. This skill ensures that issues are resolved in a manner that maintains team harmony and productivity. Including this skill in a resume objective demonstrates the ability to maintain a positive work environment while ensuring project objectives are met efficiently.

10. Performance tracking

A project manager needs the skill of performance tracking to effectively monitor, measure, and analyze the progress and outcomes of a project. This skill is crucial for ensuring that all aspects of a project are on track and meeting set objectives and deadlines. Including this skill in a resume objective demonstrates an ability to maintain control over project progression, make necessary adjustments when needed, and ensure overall project success. It also shows potential employers that the candidate is results-driven and has a keen eye for detail.

In conclusion, the objective section of your Project Manager resume serves as a critical platform for showcasing your key skills. It's essential to carefully select and articulate these skills in a manner that aligns with the job requirements and demonstrates your ability to successfully manage projects. Remember, this section can significantly influence an employer's first impression of you, so ensure it accurately reflects your capabilities and potential as a Project Manager. Tailoring it to each specific role will further enhance its effectiveness, increasing your chances of securing an interview.

Related : Project Manager Consultant Skills: Definition and Examples

Common Mistakes When Writing a Project Manager Resume Objective

A project manager resume objective is an important part of a resume and can be the difference in getting an interview or not. Unfortunately, many project managers make some common mistakes when writing their resume objectives that can ultimately lead to them missing out on job opportunities.

One mistake that is commonly made by project managers is writing a generic objective statement. Generic statements like “seeking a position as a project manager” are not specific enough to demonstrate your skills and qualifications for the job and can be easily overlooked by recruiters. Instead, you should focus on creating an objective statement that is tailored specifically for the job you are applying for and emphasizes your unique qualifications for the role.

Another mistake many project managers make is over-selling themselves in their objective statement. It’s important to emphasize your strengths and accomplishments but it should be done in a professional manner without making exaggerated claims about yourself or your abilities. Furthermore, avoid using superlatives such as “the best” or “the most qualified” as they can come across as boastful.

Finally, another common mistake when writing a project manager resume objective is being too vague or generalizing your experience too much. Your objective should clearly outline what makes you stand out from other candidates and highlight any relevant experience or skills you have that are applicable to the role. This will give recruiters a better understanding of what value you could bring to their organization if hired.

Overall, writing an effective resume objective requires careful consideration of the job requirements and tailoring it to fit those needs while avoiding common mistakes such as being too generic, overselling yourself, or being overly vague about your experience. With careful thought and attention to detail, you can create an effective resume objective that will help get you noticed by potential employers.

Related : Project Manager Resume Examples

A right resume objective for a project manager should be tailored to the specific job, outlining skills and experience that make the applicant a good fit for the role; whereas a wrong resume objective simply states generic goals and aspirations without considering the job requirements.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Management Consultant Resume Examples and Templates for 2024

• Resume Examples

How To Write a Management Consultant Resume

• Resume Text Examples

As a management consultant, each role you undertake is a unique chapter in your professional journey, and your resume should reflect this narrative. Potential employers need to know you can work with local and global companies to identify and solve problems on all levels – business, operational, and organizational. In this guide, we’ll examine the nuances of crafting a document that resonates with hiring managers and provide strategies to help you write your best resume.

• Entry-level
• Senior-level

1. Create a profile by summarizing your management consultant qualifications

Your profile should catch hiring managers’ attention and convince them your resume is worth reading. Give a snapshot of your work experience by mentioning how many years you’ve worked as a management consultant. Provide your job title and a few achievements to emphasize your expertise and value to potential clients or employers.

For instance, share any certifications or training that make you an expert in a particular field or industry, such as health care, finance, or technology. If you excel in data analysis, mention how you’ve used data-driven insights to inform strategic decisions and drive business improvements.

Senior-Level Profile Example:

Accomplished management consultancy principal with over 10 years at globally recognized firms. Specialize in guiding operational change for aviation and auto industry clients. Drove positive client results, including $5 million in annual savings, 20% reduced wait times, and 35% higher client satisfaction scores.

Entry-Level Profile Example:

Hardworking management consultant with two years of experience. Information technology (IT) expert and former systems analyst with an MBA in Business Technology Management from Carnegie Mellon University. Recognized for work speed, quality, and reliability at both McKinsey and Highmark.

2. Outline your management consultant experience in a compelling list

Businesses need management consultants who can help transform and grow an organization. Show your talent for setting high-impact business strategies with an accomplishment-driven professional experience section. Use specific metrics and data to validate your skills and assure employers that you can deliver the outcomes they’re looking for.

Highlight your capacity to work with executives and senior team members to define success and ensure everyone has the skills and resources necessary to achieve it. Show how you used mindset and methodology to improve processes and get results.

Senior-Level Professional Experience Example:

Bain & Company, Seattle, WA | September 2017 to present

• Oversee production of and present research to aviation client executives
• Cultivate strong client relationships by providing consistent service quality

Highlights:

• Introduced lean principles for various aviation clients’ baggage check-in, reducing wait times by up to 50%
• Partnered with senior leadership to help American Airlines improve flight operations, reducing departure delays by 23%

Entry-Level Professional Experience Example:

Management Consultant – Technology

McKinsey & Company, Pittsburgh, PA | December 2020 to present

• Design strategies for companies looking to grow or compete in the global electronic economy
• Pinpoint and assess complex business and technology risks, create performance indicators, and plan for transitions to new processes
• Named “Business Technology Management Consultant of the Year” at McKinsey’s Pittsburgh Branch in 2020 for consistently positive project outcomes
• Frequently requested by clients for work on IT solutions to common business problems

3. List any education and certifications relevant to management consultants

Post-secondary education is often a baseline requirement for management consultant roles, but if you have certifications pertinent to management consulting, feature those as well. While clients or employers may not require credentials for the role, these specializations can help you stand out from other applicants. They show your commitment to staying up-to-date on industry trends and best practices.

You instantly add credibility to your resume with a designation like Certified Management Consultant (CMC). This credential is recognized in over 50 countries and can open up opportunities for you to work on international projects.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (BS) in Information Technology
• University of Missouri, Columbia, MO | 2016

Certifications

• [Certification Name], [Awarding Organization] | [Completion Year]

Certified Management Consultant (CMC), Institute of Management Consultants | 2016

4. List management consultant-related skills and proficiencies

Display your qualifications and unique consultant expertise with a dedicated key skills section. Review the job posting to identify what abilities the employer is looking for. Then, craft your skills section to align with these requirements, demonstrating your fit for the position and optimizing your resume for applicant tracking systems (ATS). Explore our list of examples below to get familiar with the types of skills you can expect to see in your search for a management consultant position:

5. Highlight your industry knowledge

Clients or employers in different industries often have unique challenges and regulations. Show your industry knowledge to assure hiring managers that you grasp these intricacies and can offer custom solutions.

How To Pick the Best Management Consultant Resume Template

As you search for the right template, look for a clean and organized layout. Your document should be easy to navigate and read. Opt for a design with ample white space, clear sections, and consistent formatting. Also, ensure the template is easy to customize. While templates provide structure, they should still let you adjust headings, fonts , and colors to match your personal brand.

Management Consultant Text-Only Resume Templates and Examples

Chad Hann (123) 456-7891 [email protected] 3523 Tree Top Lane, Pittsburgh, PA 19108

Hardworking Management Consultant who is an IT expert and former systems analyst with an MBA in Business Technology Management from Carnegie Mellon University. Recognized for work speed, quality, and reliability at both McKinsey and Highmark.

Professional Experience

Management Consultant Technology, McKinsey & Company, Pittsburgh, PA | December 2020 to Present

IT Systems Analyst, Highmark, Inc., Pittsburgh, PA | September 2018 to November 2020

• Minimized system downtime by monitoring and correcting network problems
• Ranked in the top 3 out of 85 peers for speed in resolving issues
• Designed, built, and maintained databases for various internal products
• Collaborated with scrum team to ascertain and suggest project designs or solutions

Master of Business Administration (MBA), Carnegie Mellon University, Pittsburgh, PA | 2018

Bachelor of Science (BS) in Information Technology, University of Missouri, Columbia, MO | 2016

• Complex Problem-Solving
• HTML, Java, PHP
• Information Technology
• Microsoft Excel
• Project Management
• Stakeholder Relations
• Task Prioritization

Cindy Redmon (123) 456-7891 [email protected] 2544 Ridge Road, Raleigh, NC 27615

Certified Management Consultant and Certified Public Accountant who excels as a leader in L.E.K Consulting’s change management division. Valued consultant and industry expert in financial services. Strong technical writing skills and adaptability to dynamic work environments. Master of Business Administration.

Manager, L.E.K. Consulting, Raleigh, NC | August 2018 to Present

• Coach senior executives on Agile method at 15 Fortune 500 firms
• Contribute to white papers on common goods, services, and solutions for finance corporations
• Lead and guide junior consultants within Financial Services
• Broke office’s record for most client project acquisitions in a quarter

Senior Consultant, L.E.K. Consulting, Durham, NC | August 2016 to July 2018

• Presented risk assessments and recommendations to client executives
• Pinpointed key data needs and instituted suitable collection processes, analytical techniques, and reporting formats
• Helped client develop new organizational structure that lowered labor costs and raised staff productivity
• Assisted in set-up and maintenance of Oracle professional communities for multiple clients

Staff Accountant, KPMG, Charlotte, NC | September 2014 to July 2016

• Helped produce tax returns for various corporations
• Prepared license renewals for businesses, including fee calculations
• Updated training program, enabling new accountants to complete the course in 3 weeks rather than 6
• Completed ~450 sales tax returns

Master of Business Administration, The University of North Carolina, Chapel Hill | 2014

Bachelor of Business Administration in Accounting, Sierra Nevada University, Incline Village, NV | 2012

• Financial Analysis
• Spreadsheets
• Data Collection
• Decision-Making
• Business Strategy

Certified Public Accountant (CPA), American Institute of Certified Public Accountants | 2010

Juan Morales (123) 456-7891 [email protected] 219 Magnolia Street, Seattle, WA 98104

Accomplished Management Consultancy Principal with 10+ years at globally recognized firms. Specialize in guiding operational change for aviation and auto industry clients. Drove positive client results including $5M annual savings, 20% reduced wait times, and 35% higher client satisfaction scores.

Bain & Company | July 2011 to Present

Principal, Seattle, WA (September 2017 to Present)

Manager, San Francisco, CA (June 2013 to August 2016)

• Led a team of 10 management consultants to help optimize processes for clients in the auto and aviation industries
• Delivered online seminars to inform clients about digital integration upgrades and adjustments
• Devised new internal culture plans for a large automotive client, increasing employee morale by 32% in 12 months
• Raised efficiency of Toyota’s online customer service department by nearly 40%

Case Team Leader, San Francisco, CA (July 2011 to May 2013)

• Interviewed client personnel and observed daily operations to help reduce waste
• Traveled extensively to meet with clients, present solutions, and train management teams and staff on new procedures
• Helped consulting team reduce client’s customer service wait time by ~10 minutes
• Created an aviation demand forecasting model that was consistently 85%+ accurate, helping the firm secure 2 large new clients

Master of Business Administration in Strategic Management Consulting, University of Indiana, Bloomington, IN

Bachelor of Business Administration in Operations Management, University of Illinois , Champaign, IL

• Active Listening Methods
• Client Satisfaction
• Data Gathering & Analysis
• Project & Program Management
• Team Collaboration
• Time Management

Certified Management Consultant (CMC), Institute of Management Consultants

Frequently Asked Questions: Management Consultant Resume Examples and Advice

What are common action verbs for management consultant resumes -.

As you write your resume, it may be hard to find the right words to describe your work. Action verbs can help you illustrate your achievements and energize your writing. Consider using some of the action verbs below as you write the professional experience section of your management consultant resume:

How do you align your resume with a job posting? -

Jobs for management consultants, also known as management analysts, are projected to grow by 11% between 2021 and 2031. While new management consulting jobs are numerous, so are qualified candidates. Applicants seeking the field's top roles will likely face stiff competition.

To align your resume with each job posting, reflect on your experiences and highlight skills and achievements from your background that overlap with the role. Demonstrate how you've successfully tackled similar challenges. For instance, if a health care facility seeks a consultant with experience leading a cross-functional team, showcase your ability to lead doctors, nurses, and other medical staff. Describe how you led teams to implement quality improvement projects, execute clinical trials, or optimize revenue cycle processes.

What is the best management consultant resume format? -

Most management consultants should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section.

A combination resume offers the best of both worlds by fusing these two sections. The experience section lets you outline your recent work history – essential information for most employers. At the same time, the profile section lets you display your career highlights at the top, regardless if they’re from that work history or another part of your background.

The resulting resume is straightforward yet strategic. It gives hiring managers the clearest possible view of your background and relevant skills, so they can decide to proceed with your candidacy.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Stakeholder Engagement Resume Sample

A high-performing Stakeholder Engagement resume will show your future employer that you can communicate with diverse populations and groups, build relationships, and plan fundraising and networking events. Be sure to list your accomplishments and projects to wow your next employer. See our professional Stakeholder Engagement resume sample below to kickstart your job search.

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Project Manager Lead Resume Sample

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Work Experience

• Supports business case development; performs project registration/consolidation/prioritization as required; creates funding plan; and administers project pipeline checkpoints to drive delivery and mitigate/resolve bottlenecks
• Defines and manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders
• Tailors methods and metrics; administers configuration management/version control; adheres to project policies/ standards; performs project assessments; coach/ mentors teams; and manages deliverable reviews and sign-offs
• Manages Project Managers I, II & III, as well as other project team members. Includes hiring, training, performance, coaching, and other HR administrative processes
• Leverages industry and organizational standard solution delivery, technology, tool and methodology approaches and experience in all work to build a bridge between our aspirations and our teams’ daily realities
• Work at all times from positive, flexible, team oriented and high integrity values that honor KP’s service mission and Principles of Responsibility
• Manage all aspects of a given project including
• Facilitate communications among project participants to expedite project processes and to resolve issues and problems
• Represent the project to senior management, reporting on budget, schedule, process and status
• Set and manage business stakeholder expectations with respect to project priorities and delivery dates. Communicate relevant project information in status meetings with clients and project team to ensure client’s needs are met in a timely and effective manner
• Experience with coordinating across multi–stakeholder SDLC, including serving as the CMS’ eyes and ears, providing useful feedback between stakeholders on impacts of IT plans, system designs, and data model changes, and analyzing the adequacy of system design activities and system interaction design, including working with database and system data integrity design
• Project Management - the planning and execution of projects identified as part of the TA Location Strategy and Automation Initiative
• Preparation of all standard project documentation from inception of the project to completion, in line with Global PMO standards and Procedures
• The preparation and delivery of the testing phase (including functional and regression testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results, in conjunction with our testing partners in GPC
• Ensuring appropriate approval is in place. Liaise with Risk and Compliance and Legal stakeholders
• Working with Operational Areas in regard to each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable. Involves close partnership with Technology, Product and other areas of the organization
• Business Needs Analysis — Ability to define the client’s requirements within the context of their business. Ability to assess the opportunities, benefits, risks, and success factors of a potential solution
• Coaching — Provide timely guidance and feedback to help others strengthen specific knowledge and skill areas needed to accomplish a task or solve a problem
• Decision-Making — Ability to use logical sound judgment and experience to determine the appropriate course of action based on scenario, procedures, and guidelines for a given situation
• Problem-Solving — Gather and use information needed to develop effective solutions to difficult problems or situations
• Facilitation and Meeting Management — Guide the activities of an individual, group, or team toward a desired result or outcome. Drive consensus and team ownership of decisions
• Influencing Others — Ability to assert ideas and persuade others to commit to action
• Conflict Management and Negotiation — Ability to come to sound agreements with counterparts in business or organizational situations where there is disagreement or differences in interest
• Communications — Communicates effectively at all levels, with Teradata and client personnel internal and external to the project team. Communicates project status and issues effectively. Able to perform all project communications effectively in the English language with excellent written and good spoken English skills

Professional Skills

• Excellent verbal and written communication skills, including the ability to prepare and deliver formal and informal documentation, presentations, and training to a variety of end users
• Demonstrate exceptional written and verbal communication skills, analytical and presentation skills
• Excellent strategic project planning skills
• Excellent Stakeholder management skills at all levels, from Operational Team members to Programme Sponsors and Senior Management
• Has a self-reliant and communicative personality with strong interpersonal, negotiation, persuasion and analytical skills
• Progressive leadership experience in healthcare with project management experience in understanding clinical work and workflows
• Well-developed listening and communication skills

How to write Project Manager Lead Resume

Project Manager Lead role is responsible for analytical, microsoft, negotiation, leadership, interpersonal, software, reporting, planning, analysis, training. To write great resume for project manager lead job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Project Manager Lead Resume

The section contact information is important in your project manager lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Project Manager Lead Resume

The section work experience is an essential part of your project manager lead resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous project manager lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular project manager lead position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Project Manager Lead resume experience can include:

• Expertise in project management with excellent time management, communication, and relationship building skills
• Proven ability to interact widely and effectively within the company across regions, functions and cultures
• Excellent time management, problem solving and analysis skills
• Proven experience managing projects in a complex highly matrixed organizations, utilizing influencing strategies to facilitate decisions
• Continuously evaluate the performance of all team members and develop techniques for distributing tasks according to the skills of team members
• Exceptional organizational and computer skills with proficiency in Microsoft software applications, analytics and reporting

Education on a Project Manager Lead Resume

Make sure to make education a priority on your project manager lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your project manager lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Project Manager Lead Resume

When listing skills on your project manager lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical project manager lead skills:

• Excellent planning, communication and organizational skills, and work effectively with shop supervisors, technical staff and outside vendors
• Demonstrates superior inter-personal skills, conflict resolution, and negotiation skills
• Possession of excellent oral and written communication skills, including briefing senior leaders
• Strong MS Project software experience with very good understanding of master plans
• Effectively prioritize and execute tasks in a high pressure environment is crucial
• Excellent communication/facilitation/negotiation skills

List of Typical Experience For a Project Manager Lead Resume

Experience for it project manager lead resume.

• Has a pronounced focus on priorities, time and effective work execution as well as accurate, solution orientated and efficient working methods
• Demonstrated experience performing projects at-risk
• Proven experience leading cross-functional teams across many areas and business units
• Strong ability to take ownership of assigned tasks and responsibilities, and appropriately prioritize
• 10-15% Travel required to visit sites under construction as needed to effectively manage projects
• Prior experience on projects with federal, state or local government is desirable, but not required

Experience For Project Manager, Lead Resume

• Prior experience with a large program PMO is helpful
• Demonstrated ability to set and manage priorities, resources, performance targets and project initiatives in a global and regional environment
• Adequate time management skills to balance requirements of an individual contributor and manager
• Demonstrated commitment to the creation of the ideal patient care experience
• Working knowledge and experience of the insurance industry
• Proven track record overseeing all aspects of large scale projects including planning, requirements gathering, resource allocation and budget
• Experience in report design creating, updating and maintaining processes
• Experience with management and control of funds and resources using complex reporting mechanisms, including Earned Value Management (EVM)

Experience For Project Manager / Lead Resume

• Experience with management and control of funds and resources using complex reporting mechanisms, including earned value management
• Demonstrable experience of leading teams and/or coaching in global virtual teams in a matrix organisation
• Experience running agile teams and working with agile tools
• Experience in budget planning and financial modeling
• Experience with performing business analysis and requirements gathering
• Experience with conducting software testing
• Experience with financial, schedule, and performance oversight and security, including authorization, authentication, and status reporting
• Experience as a project manager in a training or training systems acquisition field

Experience For Project Manager Lead BA Resume

• Experience in leading and managing teams with remote delivery
• A demonstrated ability to work under pressure and meet deadlines in an evolving environment heavily influenced by regulatory and compliance issues
• Experience with managing multiple simultaneous projects through the system development life cycle process
• Experience with managing software releases
• Work in a fast–paced environment and prioritize competing tasks
• Experience in a consulting organization
• Experience with organizing teams to deliver software solutions to clients
• Experience working with HP PPM or similar tools

Experience For Project Manager / Lead Business Analyst Resume

• Experience with Agile solutions planning and delivery
• Experience in working with software project teams
• Experience in working with the federal government
• Experience with managing large government contracts and task orders
• Experience in working with Agile and Scrum methods
• Experience with managing multi–task contracts and subcontracts of various types and complexity
• Experience with managing multi-task contracts and subcontracts of various types and complexity

Experience For Project Manager Lead-americas Markets Resume

• Extensive technical leadership experience managing software development teams (5+ years)
• Experience in managing offshore teams
• Product management and/or marketing experience in the assessment or healthcare space
• Experience in assessment, health care product management and/or marketing
• Identify and champion more efficient and effective methods/processes whilst operating with required policies and regulations

Experience For Technical Project Manager, Lead Resume

• Experience managing professional staff members
• Collaborate with organizational leadership to ensure projects and programs are executed in accordance with area's priorities and mission
• Collaborate with organizational leadership to ensure projects and programs are executed in accordance with area’s priorities and mission
• Practical experience in PMO work and/or project management, ideally also in the context of IT development and transformation projects
• Experience of the financial service and/or Insurance industries
• Has a strong proficiency with Excel to advanced levels (pivot tables, analysis, macro creation)
• Demonstrated ability to utilize a myriad of analytical approaches to problem solving
• Proven track record of managing professional teams in-house and external consultants
• Proven ability to develop team members professionally

Experience For Project Manager Lead-markets Resume

• Oversee a team of direct reports and manage the day-to-day priorities of that group in support of company goals
• Experience in Project Management roles
• Experience with developing and reviewing IT programmatic documentation and plans and capturing and documenting requirements
• Experience with leveraging Agile management techniques to direct the daily operations of a technology team
• Experience with managing IT system implementations
• Experience with establishing IT PMO framework and processes
• Experience in the intelligence community
• Strong track record of successful project delivery for large cross functional projects (10+ developers)
• Operate at a strategic business level and fully incorporate business strategies within all projects

Experience For IT Project Manager, Lead Resume

• Experience in project management
• Experience with process improvement and inventory control
• Experience as a task lead or project manager
• Demonstrate Company values in the day to day work
• Reporting progress to Work Stream Lead’s and Key Stakeholders at regular intervals
• Willing to travel to practice locations

Experience For Project Manager / Lead Systems Specialist Resume

• Evaluates project execution plans, including identifying and managing project risks
• Lower project risks by anticipating, identifying, and mitigating project risk factors
• Leads the efforts of lower level IT Project Managers including responsibility for work products and projects and directing others in order to reach goals
• Knowledge similar health care organization structure encompassing entire scope of company products, functions, marketing and/or service policies and procedures
• Understand business drivers and make on-going decisions based on what’s best, even if that means challenging senior stakeholders
• Develop project forecast, driving the new project introduction process, mentoring project managers
• Advanced proficiency in automated Project Management Tools such as MS Project, including financial and schedule reporting
• Builds and maintains working relationships with team members, vendors, and other departments involved in projects

List of Typical Skills For a Project Manager Lead Resume

Skills for it project manager lead resume.

• Effectively communicate with non-technical staff regarding technical issues
• Prior working experience in cardiovascular research
• Strong personal computer knowledge with strong aptitude in spreadsheet development and database maintenance to include Excel
• Prior experience with financial services or employee services processes, in a shared services environment
• Acting as central co-ordination point across all CFS operations teams in providing a single set of prioritized projects to technology
• Experience with software programming languages, including Java or Python
• Experience in working with or designing large
• Experience with leading projects using agile
• Skilled on various computer/video hardware and software and or an understanding of system functionality

Skills For Project Manager, Lead Resume

• Experience in estimating electrical, structural, and mechanical fabrication and execution
• Experience with Cloud platform technologies, including AWS
• Managing Information Technology (IT) and related virtual and physical infrastructure projects or other relevant experience required
• Report and escalate to management as needed, using an effective escalation process
• Collegiality - Helpful, respectful, approachable; builds strong working relationships and a positive work environment
• Experience with VA systems, including MVI and EHR systems
• Experience with strategic planning from an architectural standpoint
• Experience with VistA and VA systems supporting healthcare delivery
• Experience managing employees with a focus on conflict resolution and engagement

Skills For Project Manager / Lead Resume

• Proven success in executive project management and project implementation working across many departments
• Demonstrated knowledge of inpatient clinical operations and the understanding of healthcare disease processes, terminology and procedures
• Six years managing Information Technology (IT) and related virtual and physical infrastructure projects or other relevant experience required
• Proven leadership promoting motivation and empowerment of others in order to accomplish organisational objectives in a matrix environment
• Project Management experience / Project Lead
• Strong familiarity with project management software such as Microsoft Project
• Leading the operating model design and process re-engineering initiatives
• Managing a small team of Project Managers

Skills For Project Manager Lead BA Resume

• Supporting the project process to ensure successful delivery in most appropriate manner
• Define and manage roles and responsibilities, issue tracking, risk tracking, capacity planning, resource management, project task tracking and burn down rates
• Analytical: Critical thinking, decision making, judgment, and problem solving
• Work in fast moving environment with rapidly evolving targets
• Knowledgeable and qualified in marine production trades (i.e. electrical, electronic, mechanical, structural, piping, welding, etc.)
• Co-ordinate, support and lead the execution of User Acceptance Testing by an off shore testing team
• Track record of affecting positive and lasting process and behavioral change in team environments
• Knowledge of the Client account opening/on boarding process (beneficial)

Skills For Project Manager / Lead Business Analyst Resume

• An understanding of compliance and regulatory influences in client on boarding processes (beneficial)
• Owns the agile approach for mixed methodologies including tooling for daily meetings and demos to the business
• Knowledge of the USARPAC G6 C&IN mission command operations, programs, and activities including but not limited to: HQ IT Support, Theater SPECTRUM Support, Plans and Exercise Support, Programs and Policies Joint and Coalition Integration Support, and Training Support
• Experience of managing a small team of Project Managers
• Active consideration of business change readiness enabling successful delivery of change to the business
• Review others writing and provide constructive feedback
• Maintain compliance with all relevant Citi policies and guidelines during all stages of the project life cycle
• Implement a formal approach to benefit realisation and tracking
• Compile or assist with compilation of project and testing plans

Skills For Project Manager Lead-americas Markets Resume

• Manage project communications and reporting
• Create and manage multiple individual projects balancing scope, schedule and resources
• Integrate required activities for process changes, training, communication, governance, stakeholder engagement, organizational redesign and IT development
• Plan and facilitate steering committee meetings, project status meetings and stakeholder meetings
• Drive decision-making and tradeoffs for each project and balance overall schedule against Executive Sponsor criteria
• Passport and Security Clearance
• Manage the portfolio of IT applications used by a business group/function. Ensure that projects within the portfolio are delivered on schedule and within budget, and adhere to Kaiser Permanente’s Solution Delivery Lifecycle (SDLC) standards

Skills For Technical Project Manager, Lead Resume

• Manage business system and application upgrade projects (hardware, operating system, database, middleware, etc.), as well as application enhancement and improvement projects
• Lead all phases of a project, from concept through deployment, including business and system requirements, planning, scoping, scheduling, budgeting, development, testing, release planning and implementation
• Develop and maintain positive working relationships with business stakeholders, project sponsors, subject matter experts, technical leads, middle and senior management throughout the project
• Communicate effectively with outside vendors and campus users
• Communicate effectively with outside vendors and campus departments

Skills For Project Manager Lead-markets Resume

• Manages time effectively between multiple assigned projects based on expectations
• Manage resource conflicts and bottlenecks effectively
• Maintaining a roadmap of initiatives to deliver on the strategy
• Interpret data on system usage and develop engineering specification to support changing network requirements
• Responsible for proactively managing the risks and issues, and to establish contingency and risk mitigation plans that arise throughout the course of a project
• Ensure and oversee that customer billing is properly created and sent in a timely manner as applicable
• Act as senior, POC to the Customer for all project delivery matters

Skills For IT Project Manager, Lead Resume

• All reports are developed and distributed as required by the contract
• Provide leadership, analyze needs, and ensure quality delivery of products and services
• Interpret and apply broad regulatory standards and technical specifications
• Monitor and manage vendor relationships to ensure responsiveness
• Identify, document, and assess impact of assigned network system failures, and to develop appropriate recovery plans
• Interpret and apply broad standards, protocols, and technical specifications
• Interpret and apply telecommunications and high-speed data communications standards

Skills For Project Manager / Lead Systems Specialist Resume

• Translate user-defined requirements into communications specifications and features
• Design clear, detailed network and system diagrams
• Develop detailed project plans and cost estimates
• Track tasks, costs and potential roadblocks to ensure project time lines
• Work with technical and non-technical staff to identify user requirements and translate them into technology-based solutions
• Foster and maintain positive and professional working relationships; ability to effectively handle interpersonal interactions at all levels and respond appropriately to conflicts and problems
• Develops, tracks, and is responsible for hourly estimates for tasks under a project

List of Typical Responsibilities For a Project Manager Lead Resume

Responsibilities for it project manager lead resume.

• Experience in a business environment previous program management experience with large initiatives, 2+ years’ experience in managing staff
• Extensive experience of working in investment banking projects, including direct responsibility of gathering business requirements and writing specifications using a structured approach
• Experience of adhering to a project governance framework and the ability to apply relevant levels of key project documentation according to the size and complexity of the project
• Effectively manage multiple tasks and projects, characterize risk and adhere to schedule
• For large/complex projects has a proven ability to determine key business issues, develop effective action plans and implement to successful conclusion
• Communication skills – the ability to communicate well in English and Hungarian, verbally and in written form
• Utilize analytical skills to make critical decisions and solve problems
• Leverage advanced knowledge of the business and project management skills to succeed as a senior project manager

Responsibilities For Project Manager, Lead Resume

• Experience with managing programs and contracts of similar scope, type, and complexity in the federal government
• Experience with Cloud Hosting or Application Delivery
• Strong knowledge of health benefit plan design and health care operations
• Prioritize efforts to ensure timely execution of work products
• Experience with Box Collaborative Storage, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and Skype

Responsibilities For Project Manager / Lead Resume

• Municipality project management experience considered a plusSearch Jobs US
• Experience with Access Management and Identify NIST Standards
• Healthcare administration or healthcare operations experience
• Proven ability to lead direct employees and influence cross-functional teams without formal authority
• Strong focus and desire for team success over individual achievement
• React and remain flexible to changing business conditions and demands. Provide ample leadership to team members during these times
• Balance the demands as a working project manager with the equally as demanding requirements as a people manager
• Manage Pre-Sale Pricing Process
• Supports Program Managers in creating budget submissions

Responsibilities For Project Manager Lead BA Resume

• Influences others within and outside of the job function regarding policies, practices and procedures
• Identify potential gaps to hardwire process and system improvements ensuring quality, safety and value are consistently delivered
• Provides leadership and direction setting for business partners and internal teams
• Create and maintain a project review process as part of the close out of each project using common KPI’s and project summaries
• Ensure all Project work adheres to the ARGO project management methodology including provision of all associated documentation

Responsibilities For Project Manager / Lead Business Analyst Resume

• Assist in the successful delivery of key projects into Argo support and maintenance framework ensuring all support documentation is in place
• Engage business users in determining the business requirements and feasibility of any initiatives
• Obtains, through customer satisfaction and acceptance testing, project signoff of completion
• Create and edit program documents and deliver them with approval–ready quality
• Project Management Professional (PMP) Certification or the ability to obtain
• During the engagement, identify future sales opportunities; participate in pre-sales planning, project pricing, bid review, and presentation of sales proposals. Acquire incremental business within the project through change control
• Analyzes and understands the client’s business at a functional or technical level. Builds relationships with client IT

Responsibilities For Project Manager Lead-americas Markets Resume

• Manage the RFI/RFP Process
• Manage Information Technology (IT) and related virtual and physical infrastructure projects and programs in support of organizational area's strategic objectives
• Coordinate with functional managers for resource planning
• Provide consultation to key stakeholders
• Collaborate with end-users to complete the project charter

Responsibilities For Technical Project Manager, Lead Resume

• Provide consultation to prospective customers
• Collaborate with customers to complete the project charter
• Manage Information Technology (IT) and related virtual and physical infrastructure projects and programs in support of organizational area’s strategic objectives
• Develops the overall agile delivery approach and works with the business to ‘think’ more agile on releases
• Maintains the PMO Methodology and Lifecycle processes
• Educates and consults with the PM group on the PMO methodology
• Meets with Portfolio managers and stakeholders to review data

Responsibilities For Project Manager Lead-markets Resume

• Collates and tracks program status information and project artifacts at various stages of a projects life cycle (finances, resources)
• Ensures methodology compliance auditing and tracks ongoing projects using the agreed tools at regular intervals; ensure projects are on course and follows the approved methodology
• Provides induction and day-to-day support to PM’s and PFM’s on the project methodology
• Recommends corrective action on projects, if required
• Works closely with the Program and Portfolio managers to review finances
• Works with Finance to agree the finance templates and produce the weekly/monthly finance reports
• Works with Senior IT management to agree to yearly timelines
• Reviews and collates budget submissions; provides quality reports

Responsibilities For IT Project Manager, Lead Resume

• Works with stakeholders to implement value add change across the PM
• Have advanced knowledge of Project, Program, Budget and Change Management
• Is fluent with written and spoken English
• Proficiency with Office tools (Word, PowerPoint, Project, Visio)
• Manages large projects or processes
• Manages the development and implementation process of company projects involving departmental or cross-functional teams focused on delivery of new or existing internal/external programs and/or products
• Works on extremely complex projects or multiple projects spanning across business areas where analysis requires evaluation of intangible variance factors

Responsibilities For Project Manager / Lead Systems Specialist Resume

• Knowledge encompasses entire scope of company products, functions, marketing and/or service policies and procedures
• Leads Project Management team, consisting of 13 direct hire employees and 3 contract personnel, to plan and execute capital projects at the Channelview site
• Deliver projects to agreed timelines (scorecard), within the approved budget and respecting the AstraZeneca quality standards
• Ensure internal reporting of compliance issues as per AZ process
• Ensures strategic direction of projects is in line and designs strategies for alignment with Company and business unit goals and objectives

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Vendor Management Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the vendor management job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies
• Monitor and report on the performance of vendors to ensure delivery in line with contractual obligations and performance metrics
• Plan and conducts regular performance reviews with each major third-party provider along with relevant technology stakeholders
• Conduct third party audits and manage the remediation of third party audit findings and management responses
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
• Developing the strategic ISTP MIS reporting proposal to define the end state reports and obtain management approval
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees
• Proven record working in the areas of commercial management, sourcing initiatives, project management, accounting/finance, invoicing and consumption management
• Develop/execute/contribute to enterprise-wide strategic initiatives, including savings initiatives, cost reduction, resource/location/outsourcing strategies
• Strong analytical and structured way of working
• Willingness to challenge the status quo (to improve existing processes)
• Lead on-boarding of new services/contracts to the team and ensure correct transition with adherence to standard consumption management processes
• Lead upcoming projects and on-demand tasks such as savings initiatives, audits or data requests
• Present business case to senior management to obtain sign-off and project funding
• Develop and improve end to end vendor life-cycle management processes
• Manage regular senior level collaborative meetings between vendor and business, ensure there are metrics across all KPIs to ensure performance management
• Perform cost management and purchase order management tasks
• Impact various Third Party Risk Management program initiatives working closely with the Third Party Risk Management Office
• Execute global Vendor Management programs including Vendor Optimization (reduced spend), Third Party Oversight, and Vendor Relationship Management
• Manage the relationship with and performance of HR suppliers, including risk management
• Executive management status reporting across all relevant Vendor Management activities
• Ability to handle ambiguity and balance many tasks at once, quickly shifting from one situation or task to another
• Possess excellent organizational skills and ability to work independently
• Strong written communication skills, including ability to facilitate meetings and effectively lead discussions
• Strong analytics skills
• Ability to build and maintain effective working relationships with all levels of management and staff
• Effective communication skills, both written and oral, with strong executive presence
• Demonstrated ability to define and implement large and complex processes involving multiple stakeholders
• The ability, energy and drive to successfully be part of a virtual and global team
• Able to motivate others and obtain buy-in

15 Vendor Management resume templates

Read our complete resume writing guides

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• Job Specifications
• Bachelor's Degree in Business Administration or the equivalent combination of education and experience required
• CPS, CIA, CBA, CFSA, CTA, CFE, CRP or CRCM License
• Experience in working at the enterprise level preferred; helping oversee the business unit's adherence to the Policy and Standards set by the enterprise governance program for the Third Party Risk Management (Vendor Risk Management)
• One to three years of risk management and/or auditing operations in a financial or banking institution
• Work independently with minimal supervision
• Planning, organizing, directing and controlling
• Personal computer, word processing, presentation software, Excel spreadsheets
• SharePoint skills preferred
• Analytical and conceptual
• Interpersonal
• Written and verbal communication

Director, Clinical Vendor Management Resume Examples & Samples

• Bachelor Degree, Masters preferred 10-15 years experience in global clinical operational role
• Experience developing and managing global programs Experience with various international and domestic outsourcing models
• Experience leading cross functional teams Knowledge of regulatory requirements and
• Minimum 5 years managerial experience
• Demonstrated success in project management and /or clinical trial planning and execution
• Successful strategic management and oversight of a CRO partner
• Demonstrated leadership in managing a global team
• Finance, budget planning and expenditure management
• Previous experience managing a team of Clinical Operations staff

Senior Risk Analyst Vendor Management Cxsk Resume Examples & Samples

• Perform vendor on-site quality assurance reviews with internal stakeholders to identify any areas of exposure and produce the appropriate level of documentation
• Coordinate and monitor the completion of vendor risk assessments on potential and existing vendor relationships across the organization; taking into consideration the enterprise risk categories that impact the organization
• Based on the level of vendor risk, liaise with business line management to ensure that required due diligence and ongoing monitoring tasks are performed (e.g., financial/credit review, external audit review, information security controls)
• Establish appropriate mitigation plans as needed to address deficiencies
• Validate and monitor gaps identified during the vendor risk assessment, due diligence and ongoing monitoring processes, and identify a necessary course of action
• Use reason and judgment to analyze gaps identified and escalate to senior management as necessary
• Independently prepare and analyze vendor risk reporting and program exceptions for senior management in order to monitor the level of residual risk to the organization
• Create enterprise-level risk reporting for senior management and the Board
• Facilitate and lead meetings with divisional business management to discuss current vendor risk, performance and business observations
• Assist with the development of the Vendor Risk Management Program based on industry and regulatory expectations (e.g., CFPB Guidance, FDIC). Enhance policy, process, workflows and procedures as necessary
• Develop ad hoc processes to address efficiency gains that translate into repeatable procedures
• Update technology as needed
• Mine data from a variety of sources
• Utilize technical skills to manage data and efficiently conduct analyses
• Bachelor’s Degree in Business Administration, Economics, Finance or a related discipline, or in lieu of a degree a minimum of four years’ relevant experience in audit, compliance, risk management, or vendor management
• A minimum of two (2) years of experience in audit, compliance, risk management, vendor management, project management, or a related field
• Ability to work independently and demonstrate a high level of professionalism
• Strong communication skills and the ability to build and maintain effective working relationships with all levels of management and staff
• Ability to develop and execute testing programs for the purpose of monitoring vendor performance
• Demonstrated ability to meet deadlines; thorough attention to detail
• Relies on limited experience and judgment to plan and accomplish goals
• A degree of creativity and latitude is required
• Ability and willingness to learn about a wide variety of topics and develop a variety of skills
• Able to work as a cohesive member of a team
• Masters' Degree
• Understanding of vendor management concepts, including vendor performance monitoring

Assistant Accountant, Vendor Management Resume Examples & Samples

• Responsible for handling Accounts Payable related matters including recording transactions with trade suppliers, trade payment scheduling & processing, claims processing and management and supplier account reconciliation
• Manage trade related non-product transactions, including agent commission and recharges to suppliers
• Provide general accounting and financial data support to the Department. Ensure all the accounting processes and routine functions are carried out in an efficient manner
• Gather and summarize operational and business information from information systems for analyses and reporting purposes. Prepare regular reports for monitoring of operation performance
• Assist the Senior Financial Accountant or Financial Accountant Level 1 in supervising the team by providing prompt and constructive feedback for queries regarding daily accounting operation and issues
• Proactively reviewing and highlighting problems in existing systems and day-to-day processes to drive continuous improvement in process, policy, controls, reporting and system to achieve financial operation effectiveness and efficiency and to maintain internal control standards
• Good interpersonal skill and able to interact with different department in an organization
• University degree in Business Administration / Finance / Accounting or equivalent background in related fields

Service Specialist Global Procurement & Vendor Management Resume Examples & Samples

• Provide tactical and operational direction and support to business owners in relation to procurement process and vendor management standards within the region
• Work closely with the business and GCS colleagues to understand external supply needs, promoting alignment to established category plans and sourcing strategies
• Assist the GCS regional head of Procurement & Vendor Management with the management of the outsourced procurement partner (ChainIQ), providing administrative support to ensure delivery of procurement activities within established processes and agreed contractual obligations and performance metrics
• Promote a structured approach to the procurement of goods and services and management of vendors, ensuring standards and practices are adhered to within the region
• Contribute to establishing and managing a regional portfolio view across all spend categories, working closely with colleagues in GCS category management and business areas to develop fit for purpose sourcing strategies
• Establish relationships with regional risk and control function stakeholders, and support implementation of change initiatives where external vendors are impacted
• Support procurement pipeline management, and the contract approval and co-signature process for the region
• Support the design, development and implementation of reporting to enhance oversight of procurement and vendor management within the region
• Degree graduate with minimum 2 - 3 years of relevant experience in procurement / supply chain management, finance and/or corporate services,
• Knowledge of strategic procurement and operational procurement processes and systems
• Experience operating in a procurement outsourcing or service management capacity would be beneficial
• Experience of developing and implementing category plans to identify and achieve supply chain results
• Excellent communications skills, verbal and written
• Highly effective organization, project management and administration skills, with ability to cope under pressure to deliver results
• Experience of working collaboratively with global cross-functional teams
• Proven ability to use influence and persuasion skills to positive effect
• Experience of working in complex strategic change management projects

Vendor Management Leader Resume Examples & Samples

• 20%: Strategy
• Collaborate with procurement to drive alignment and ensure integration of related activities
• 10%: Assessment
• Ensure vendor evaluations and/or assessments are performed, updated and documented as required
• 15%: Engagement
• Partner with Shire clinical leadership, R&D Operations, And Global procurement Services to drive strategic discussions around partnership objectives, problem areas requiring resolution, and risk identification and mitigations
• 30%: Performance
• Manage the overall relationship with vendor’s providing services to Shire Clinical, including establishing governance, monitoring Service Level Metrics and Key Performance Indicators
• Partner with Shire clinical leadership to drive issues to resolution and identify vendor performance risk and mitigations
• Ensure the timely follow-up on issues requiring resolution by both Shire clinical and strategic and/or high risk vendors and ensuring clear, timely communication on status to applicable stakeholders
• 20%: Optimization
• Partner with Process owners to measure end-to-end process metrics and drive strategic changes across processes
• Partner with Global Procurement Services and Shire R&D Operations to insure clear communications and reporting of overall service level performance of strategic and/or high risk Vendors
• 5%: Other Ad hoc projects as directed
• Bachelors or Master’s degree in business
• 7+ years of experience in project management / relationship management, or leading work-streams within cross-functional programs
• Six Sigma or other formal Project Management Training

Vendor Management Business Analyst Resume Examples & Samples

• 5% Strategy
• Provide Industry and category analysis to VM Leadership to support strategic initiatives
• 20 Assessment
• Tracks and maintain vendor evaluations and/or assessments are performed updated and documented as required and captured within the VM Sharepoint site
• 30 Engagement
• Oversee the Vendor Management V-Room SharePoint site
• Collaborate with GPS, Legal and Compliance as necessary to insure adequate awareness of Shire corporate processes, tools and organization of staff which may impact Shire clinical vendor management effectiveness
• 30% Performance
• Assist in developing tools to support the Service Delivery and clinical Governance teams, specifically to track contract deliverables and obligations
• Monitor and maintain the Service Provider and Shire’s Clinical compliance with contract terms and conditions, commitments and notifications
• Facilitates Vendor and Shire Clinical Governance Teams and supports issue escalation tracking
• Assists as necessary the Initiation and preparation of change requests from development through to execution
• 10% Optimization
• Helps track and evaluate Service Provider’s Performance metrics and supports future action plans resulting from critical service performance trends
• 5% Other Ad Hoc Projects as Directed
• Working knowledge of clinical research and awareness of clinical research key functions and related key deliverables
• Excellent verbal and written communication skills – with various levels of organization
• Demonstrated computer proficiency in Excel, Sharepoint, Access and Powerpoint
• Proven ability to interact with vendors
• Knowledge and experience using vendor management e-tools
• Proven ability to contribute to the development, and implementation of processes

Senior Financial Analyst IT Vendor Management Resume Examples & Samples

• Assist in analysis of IT vendors and development and implementation of strategies and supporting processes by vendor category
• Perform analysis and on-boarding of new vendors, including vendor financial statement reviews and financial health checks
• Benchmark selected annual vendor renewals for potential costs savings through targeted renegotiations and competitive replacement
• Assist in vendor consolidation analyses to reduce redundant or overlapping tools and services to achieve cost reductions
• Evaluate; provide financial analysis, and present recommendations supporting key IT business decisions related to business operations and contractual transactions
• Assist with development and production of vendor reporting, as required
• Foster and maintain sound, supportive, service-oriented business relationships with all constituencies including IT Management, IT Finance and IT departmental contacts
• Finance or related business degree
• 5+ years of related experience in finance, vendor management and/or decision support in a multi unit environment
• Experience working in IT vendor management and IT Contracts negotiations, a plus
• Solid conceptual skills, able to develop structured approaches to analyzing unstructured business scenarios
• Strong consultative and interpersonal skills. Excellent communication skills both written and verbal
• Intermediate MS Excel experience required
• Orientation toward developing and maintaining sound, supportive business partner relationships

Head of Clinical Vendor Management Resume Examples & Samples

• Manage the overall relationship with vendor’s providing clinical services to Shire Clinical and Medical Affairs including establishing governance, monitoring Service Level Metrics and Key Performance Indicators
• Partner with Shire clinical leadership, R&D Operations, and Global procurement Services to drive strategic discussions around partnership objectives, problem areas requiring resolution, and risk identification and mitigations
• Partner with Global Procurement Services and Shire R&D Operations to insure clear communications and reporting of overall service level performance of strategic and/or high risk Vendors and that knowledge transfer on standard processes, tools, and supply base awareness is effectively occurring through appropriate channels
• Participate and represent GCDO in a cross-functional sourcing team comprised of members from each R&D function
• Serve as a point of contact for Shire clinical and strategic and/or high risk vendor operations team for service governance (level management, escalations, and project management support). Also, to consolidate, assign owners, and lead process to prioritize issues requiring escalation to management through the governance process
• Project Manage transition of additional work to strategic and/or high risk vendors and other partners including ownership of the transition governance process, coordination of sign-offs, and responsibility for driving completion of process deliverables
• Responsible for leading, developing and mentoring a direct report team
• Assists in planning and implementing resource allocations for the group
• Assists in achieving effective resource utilization aligned with department priorities
• Acts as a mentor for the professional staff within the, provides opportunity for professional training and development of the staff
• Bachelors Degree required, preferably in a scientific field; MS or other advanced degree preferred
• 12+ years of experience in project management / relationship management, or leading work-streams within cross-functional programs, including 3 or more years or more in clinical research in contracting and vendor management in pharmaceutical, biotechnology and/or CRO
• Education, experience and documented results in providing vendor management support and/or contracting

Vendor Management Operations Specialist Resume Examples & Samples

• Ability to identify opportunities in supplier expense or to gain operational efficiencies while managing risk
• Communicating with senior management to escalate/resolve project conflicts & needs
• Key focus on risk mitigation and reporting across assigned programs, as well as support for reporting across WM Operational Risk, Firm-wide Operations, and WM Business
• Contract tracking and vendor status reporting
• Monthly and Quarterly vendor oversight and evidencing
• Scheduling and coordination for Annual site visits
• Partnering with Sourcing and Firm-wide Ops to maximize return on commercial spend

Vendor Management Lead Resume Examples & Samples

• Plan and lead the Vendor Management activities
• Prepare operational reviews and report on business performance
• Liaison with Global procurement, Human Resources and Finance to ensure vendor and business compliance
• Manage and utilize the Approved Supplier List
• Collaborates with regions/worldwide regarding service and support planning, implementation and performance

Vendor Management & Audit Supervisor Resume Examples & Samples

• 3-5 years of relevant collections and/or recovery operations experience related to compliance and/or vendor management
• Solid analytical aptitude and research skillsR
• Understanding of Risk Management business concepts and strategies as applied to the collections and repossession process
• Previous experience working with outside vendor processes including, but not limited to, behavioral scoring, insurance tracking, dialer data, repossession/skip agencies and credit bureau reporting

Manager of Vendor Management Resume Examples & Samples

• Responsible for activities related to vendor relationships, contract and commercial terms and conditions, and product or service performance. Perform this function related to information systems, external software sources and externally sourced IT services
• Support development of RFPs (in collaboration with Corporate Procurement team) and perform evaluation of potential vendors
• Review and advise on SOWs, change orders, and other governing agreements
• Drive invoice validation process; in collaboration with tower leads, analyze and investigate measured resource consumption against inventory, CMDB and other sources
• Evaluate vendor performance, prepare scorecards and lead periodic vendor review meetings
• Manage vendors contracts exceeding $90Million in annual spend
• Limited Budget responsibility
• Limited headcount
• Adept in use of Microsoft Excel - pivot tables, charts, formulas
• Ability to design, develop and maintain simple to moderate complexity Sharepoint applications
• Strong project and process management skills
• Ability to handle multiple vendors, projects and a wide range of tasks
• University degree in business/finance or information systems management or equivalent experience
• Significant experience in Commercial Vendor Relationship experience; including management of third-party vendors and contract negotiation
• Experience in project, contract administration and vendor relations in a technology environment are desirable
• Strong understanding of information risk concepts and principles
• Understanding of metrics and performance measurement, KPIs and CSLs
• Experience and market knowledge of IT and professional services vendors
• ITIL foundation

Vendor Management Risk Analyst Resume Examples & Samples

• Under limited supervisioncollect, organize, maintain, and improve vendor data and artifacts as requiredto support Associated’s Vendor Management Process and regulatory requirements
• Provide guidance to Vendor Relationship Managers and project teams to ensurenew vendors are on boarded properly according to Associated’s Vendor ManagementProcess
• Under limited supervision respond to requests that require analysis ofvendor artifacts within the framework of Associated’s Vendor ManagementProcess
• Provide thought leadership and ownership of Associated’s Vendor Managementprocess by advocating compliance and suggesting areas of improvement
• Provide thought leadership and ownership of Vendor Management Teamsinternal tools and processes actively suggesting areas of improvement
• Assist efforts tocomplete Risk Assessments of vendors commensurate with the risk and complexityof each vendor relationship
• Participate in regulatory examinations and provide accurate and timelysupporting information
• Create accurate ad-hocreporting as requested by Vendor Risk Manager

VP Head of Vendor Management, Americas Resume Examples & Samples

• The role holder will facilitate oversight of managed service transactions throughout the duration of the service agreements
• He/she will establish governance processes for managing invoice review and validation, service performance management, change control, issue management, project management, communication, etc
• The role holder will collaborate and work closely with business owners and operations teams to ensure that the agreed scope of services is delivered.Key clients for Head of Vendor Management include vendors, Project Management, Global Sourcing and Supplier Management, Commercial and Legal, and Operational Risk
• Strong understanding of the contract management process, and will effectively coach others on best practices
• Team player who is able to coordinate across functional areas
• Experience effectively leading individuals and teams in preparing and executing service agreements, with a proven track record of success
• The qualified candidate will be a skilled negotiator. He/she will possess strong ability to interact with people and will exhibit superb relationship management skills
• Detail-oriented and adaptable in a dynamic work environment
• Possess excellent communication skills (verbal and written) for interacting with C-level executives

IT Sourcing & Vendor Management Resume Examples & Samples

• 10+ years of IT sourcing and vendor management experience
• Ability to Build and leverage strong relationships and networks both within and outside the organization. Effectively uses personal influence skills rather than authority to persuade others and gain support preferably with for large global organizations within the Financial Services, Information Technology, Pharmaceutical, or Telecommunications verticals or management consulting
• Relevant experience in executing MSAs, SOWs and SLAs within the IT spend areas such as Hardware, Software, and Professional Services
• Demonstrated ability to manage a significant pipeline of deals/transactions simultaneously, while identifying and supporting strategic stakeholder projects/escalation requirements
• Solid track record of identifying and capturing sustainable, hard savings
• Comprehensive understanding of the marketplace for IT infrastructure
• Excellent negotiation skills and the ability to negotiate compromises for overall business benefit in the client’s interests
• Ability to develop and maintain effective working relationships with senior management, clients and vendors
• Ability to influence persuade, motivate and compel support for key initiatives from senior management and other key stakeholders, by delivering clear, well-structured presentations; ; Senior Level Executive-presence is required
• Deep experience with competitive bidding (RFI, RFP, RFQ), vendor selection, and vendor risk assessment within technology
• Ability to concurrently manage and prioritize multiple projects concurrently
• Insight into global and regional marketplaces
• Strong MS Office skills; particularly Excel and PowerPoint. Sharepoint and P2P platforms desired

Vendor Management Office Lead Resume Examples & Samples

• Operational lead for the SVM Vendor Management Office
• Own and oversee the enhanced reporting/templating and scorecarding for the initial tranche of key vendors; development and identification of next tranche
• Lead the deployment and improvement of consistent Vendor Management processes
• Engage with key stakeholders both within SVM as well as maintain the relationship with the broader bank community (e.g. PB/IB)
• Liaise with and present to key senior management stakeholders
• Help to define and interpret the analytics to support the buy/sell/hold strategy
• Manage one FTE in Wroclaw and provide direction on the following tasks

Technical Lead, Vendor Management, Science Resume Examples & Samples

• Serve as the technical interface between onsite and vendor development teams
• Collaborate closely with the Science team’s various external vendors to support end-to-end technical integration of their work with internal projects
• Review and approve technical designs and approaches proposed by external vendors
• Perform thoughtful and timely code reviews to ensure that vendors meet our expectations for code quality and conventions
• Participate in the implementation of critical code pieces
• Contribute to effort to adopt continuous integration with existing products by writing Unit tests and helping to automate build processes
• Take an active role in team Agile rituals, including scrum, planning, and backlog grooming
• Collaborate with your teammates to continuously improve everything we do
• BS/MS in Computer Science or a related field (or equivalent experience)
• 5+ years of professional software development experience
• Up-to-date, in-depth knowledge of front end web development (JavaScript, HTML, CSS, Responsive Design)
• Proven technical experience in a professional environment, including ownership and delivery of a sizable product or product component
• Demonstrated experience managing external development teams in various locations around the world
• Experience with server-side java technologies (E.g. Rails, Grails, etc.)
• Experience with continuous integration and deployment (E.g. Jenkins or Bamboo)
• Agile software development processes
• Advanced front-end skills (E.g. JavaScript, HTML5, Mobile/Responsive Views, Spring MVC, etc.)
• Experience with relational databases (E.g. PostgreSQL, MySQL , Oracle, etc.) and/or Experience with non-relational databases (E.g. Hadoop, Couch, etc.)
• Application security fundamentals, defensive programming
• Experience with major application servers (E.g. Tomcat, JBoss, WebSphere, etc.)
• High level of creativity, quick problem solving capabilities and strong analytical skills

Financing Operations Global Vendor Management Resume Examples & Samples

• Work towards understanding all market specifics covered by team (European, Emerging & South Africa) - and be able to provide market coverage
• Day-to-day & long-term development of staff e.g. performing 1-1's, appraisals
• Manage and develop the Middle Office risk framework
• Assist with recruitment decisions (as and when)
• Point of contact for any performance issues, manage service levels and client satisfaction
• Strategise and execute work processes to mitigate market exposure
• Ensure adherence to external regulatory requirements e.g. SOX

Vendor Management Senior Contracts Administrator With English Resume Examples & Samples

• Manages the activities involved in the design, preparation, delivery and needs assessments for training and development programs
• Develops methods for evaluation of program effectiveness
• Formulates and implements curricula based on knowledge and understanding of business unit objectives and departmental needs
• Completes other duties as assigned.Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
• Provides guidance to subordinates within the latitude of established company policies
• Recommends changes to policies and establishes procedures that affect immediate organization(s).Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Follows processes and operational policies in selecting methods and techniques for obtaining solutions
• Acts as advisor to subordinates to meet schedules and/or resolve technical problems
• Develops and administers schedules, performance requirements and may have budget responsibilities.Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company
• Often must lead a cooperative effort among members of a project team.Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
• Normally manages the activities of professional individual contributors and/or subordinate supervisors
• In some instances this manager may be responsible for a functional area and not have any subordinate employees

Vendor Management Specialist With English & French Resume Examples & Samples

• Provides a range of support to Vendor Management Operations (VM) in the sourcing of external and internal training provision on behalf of clients, which includes
• Day to day contact with Client L&D/Curriculum/Programme Managers; training vendors/providers; learners; internal Xerox Services Training Administration (TA) team; Internal Accounts and Finance Department and other internal functions (e.g. HR, IT)
• Day to day processing of purchase orders, invoice management and gathering relevant data for required management information
• Fluent in English and French

Vendor Management Senior Analyst Resume Examples & Samples

• Enhance third party oversight processes and implement improvement initiatives
• Perform Third Party Risk Assessments and Evaluations identifying regulatory and policy impacts
• Create analytical scorecard reporting for Third Party Relationships with a focus on performance, key risk indicators and prompt escalation of issues
• Coordinate and lead cross functional Third Party review meetings. Prepare presentation materials
• Analyze a high volume of third party relationships and create reporting analysis
• Assist with Third Party Audits and various internal and external reviews as needed
• Remaining well-informed of changes to the regulatory environment and industry best practices related to management and oversight of third parties
• Document any changes to internal Policies and Procedures
• Act as project manager for Vendor Management initiatives and projects
• Possess strong data analysis and/or technical skills to analyze complex business data utilizing automated tools and help identify problems
• Strong judgment, organizational, decision making, project management and interpersonal skills
• Excellent knowledge of corporate policies and procedures and regulatory guidelines
• Ability to manage conflict and work under pressure
• Good presentation, leadership and team-building skills
• Strong proficiency with Microsoft Word, Excel, PowerPoint and Outlook

Senior Analyst Vendor Management Resume Examples & Samples

• Responds to issues, troubleshoot and resolve service issues related to all aspects of procurement &/or vendors and provide follow up to ensure resolution
• Enter all engagements in the appropriate system for tracking, reporting and archival purposes
• Provide support to process for related systems (Ariba, Archer, Opera, IQ Navigator)
• Assist the business with the procurement process; ensure correct requirements are being met
• Single point of contact for business and EP to resolve vendor related issues/questions. Proven ability to research and resolve issues
• Ability to build and maintain strong, positive relationships and influence others without having direct leadership accountability
• Proficient user of Microsoft excel
• Prior vendor relationship experience
• Self-driven and flexible, ability to work independently
• Ability to clearly and persuasively communicate ideas and recommendations

Vendor Management Team Lead Resume Examples & Samples

• Relationship Management: Ability to build trusting relationships, understand business issues and proposed integrated solutions, and negotiate with various parties
• Strong problem solving skills to remediate issues
• Should be familiar with what our competitors are doing in outsourced vendor provider space
• Personality traits

Senior Vendor Management Risk Analyst Resume Examples & Samples

• Coordinate the annual collection of vendor documentatino (SOC reports, financial statements, Cert of Insurance, etc.) to support Banking Regulatory 3rd party oversight requirements
• Conduct and report on risk evaluations of third party service providers. Ensure appropriate due diligence is performed to identify, mitigate, and maintain ongoing awareness of risks to the company resulting from third party relationships
• Participate in projects related to the identification, tracking, and reporting of vendor invoices and contract management
• Lead efforts in identifying and resolving gaps in existing contracts and create processes to ensure new contracts are up to Associated Bank standards
• Assist Business Systems Analysts and Project Managers with contract-related inquiries. Partner with process owners to identify, collect, monitor, and report on various key risk indicators
• Assist in the validation of vendor expenses against contracts, statements of work, and/or audit spreadsheets, prepare for distribution and obtain authorization of IT invoices, review exceptions with unit managers
• Prepare spreadsheets and data analysis for input to the budget process
• Monitor and track the expirations, renewals and terminations of all legal documents, assisting with the communications to vendors
• Assist in the decision making process to ensure Associated remains in a state of readiness for a regulatory examination

Vendor Management Director Resume Examples & Samples

• Must have proven leadership ability with a demonstrated track record of successfully managing diverse teams, executing performance management processes, and the ability to impart information clearly and forcefully
• Essential skills include the demonstrated ability to impact, influence and negotiate both internally and externally; the ability to initiate and implement change; and strong analytical, multi-tasking and problem solving abilities
• Skilled in developing strategic business plans using proven and established methodologies
• Must have and effective verbal and written communication; proficient in English, Chinese (Cantonese & Mandarin)
• Strong understanding of GTM processes combined with product development and negotiation skills
• Ability to influence cross functional team members and drive team to meet business results
• Financial acumen and ability to demonstrate strategic perspective when evaluating issues and recommendations with an understanding of total cost impact
• Developing Sourcing & Supply strategies
• Driving Economic Value
• Process and Technology Management
• Strategic Partnership Management (Customer & Supplier)
• Drive Product Development
• Risk Management
• Operations & tactical planning

ESM Vendor Management Program Manager Resume Examples & Samples

• Lead process development, design, workflow, oversight and daily administration of the corporate Vendor Management Program
• Actively monitor reports of programs to support LOBs with all Hiperos-related activities and changes
• Oversee activities associated with Vendor Management Solution Programs (e.g. Business Reviews, Certificates of Insurance, Service Organization Control Reports, Qualitative Surveys) inspecting for LOB compliance per EVM framework
• Coordinate, measure and monitor Vendor Management Program requirements and provide support to LOBs as needed to resolve gaps
• Generate and analyze reporting for Vendor Management Program, including reports for LOBs, risk committees, Senior and Executive Management, including stakeholder performance/compliance to program requirements
• Provide daily support to ESM peers regarding the use of the Vendor Management Solution, directing communication of program requirements to lines of business, awareness of Vendor Management best practices, and related activities
• Monitor and adapt to regulatory changes (e.g. FDIC and other regulatory agency updates on Third Party Guidance), providing recommendations on changes to the Vendor Management Framework. Facilitate and coordinate stakeholder training to increase knowledge and understanding of the Vendor Management Program and expectations
• Lead process optimization and efficiency efforts to include issue identification, innovative solutions, and overall program resolution
• Represent Vendor Management in a senior-level role for auditors, regulators, and corporate executives as required
• Three to five years of business, contract management, technology management and/or vendor management experience
• Strong communication skills including the ability to communicate complex vendor management practices and rationale in easy to understand business terms
• Experience training large groups, utilizing technology
• Strong leadership skills; the ability to positively influence diverse teams to enhance vendor management
• Excellent relationship management skills; work successfully across the corporation to quickly gain the trust and confidence of Senior Leadership Team
• Forward-thinking capabilities; the ability to engage business partners and cross functional team members to deliver actionable results supporting that vision
• Master's degree in Business or related fields
• Experience in a regulated industry such as financial services, telecommunications or utilities
• Experience working in a large organization, previous experience within the financial services industry is preferred
• Strong skills in Microsoft Excel

Vendor Management Team Leader With English Resume Examples & Samples

• Leads the Vendor Management Operational (VM) teams in the day-to-day sourcing of external and internal training provision on behalf of clients. The role holder will manage, on a day to day basis, the overall performance of their assigned team and individual team members (Senior and Junior VM), in the delivery of services. The role’s purpose is to build, manage and deliver a high performance vendor management team within area of responsibility
• The Team Leader (TL) will have contact with training vendors/suppliers; learner contact; internal Xerox Services Training Administration (TA) team; Internal Accounts Department and other internal functions (HR, IT, Finance). Additionally, the TL, will have responsibility for gathering, compiling and producing management information reports (both standard and ad-hoc) as required
• The TL will utilise a range of IT software and tools and works to service level agreements and standardised agreed processes
• The suitable candidate should be able to demonstrate a range of skills and abilities gained through experience in a similar Supervisory, Team Lead or Management facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements. The TL will be able to demonstrate the ability to coach teams and individuals toward high levels of performance
• Effectively manage the team in delivering the day to day external training requests
• Delegates and allocates tasks for the distribution of work throughout the team in order to meet service level agreement / targets
• Effectively manages day to day contact with external vendors or training bodies
• Liaise with training administration team leader to ensure a cohesive and collaborative relationship to meeting the clients requirements
• Liaise with client organizations
• Provide Management Information to the VM Country Lead
• Support the team in proactively identifying cost-saving initiatives
• Query resolution of
• Client L&D questions and queries
• Escalated client delegate questions and queries
• To existing processes
• New processes
• At peak request times; TL needs to process requests and support team in achieving performance targets
• Language skills: Proficient in English
• People Management and coaching skills
• Team management and working skills
• Confident and professional telephone manner
• Able to understand the Xerox Services business and HR Shared Service offering
• Able to understand the client drivers for outsourcing
• People Management skills including coaching
• Sales, Senior Administration or Purchasing experience at a supervisory level or above
• Experience of working in complex, high change and high performance environment
• Lead efforts to collect,organize, maintain, and improve vendor data and artifacts as required to support Associated’s Vendor Management Process and regulatory requirements
• Provide guidance to Vendor Relationship Managers and project teams to ensurenew vendors are on boarded properly according to Associated’s Vendor Management Process
• Engage with Vendor Relationship managers to perform ongoing monitoring activities of each vendor commensurate with the risk and complexity of each vendor relationship
• Independently respond to requests that require analysis of vendor artifacts within the framework of Associated’s Vendor Management Process
• Provide thought leadership and ownership of Associated’s Vendor Management process by advocating compliance and suggesting areas of improvement
• Provide thought leadership and ownership of Vendor Management Teams internal tools and processes actively suggesting areas of improvement
• Complete Risk Assessments of vendors commensurate with the risk and complexity of each vendor relationship
• Maintain the accuracy of the reporting information within the vendor database
• Monitor and track the expirations, renewals and terminations of all vendor artifacts, assisting with the communications to Vendor Relationship Managers and vendors
• Participate in regulatory examinations and provide accurate and timely supporting information
• Lead projects andparticipate in meeting as requested by Vendor Risk Manager

Director IT Vendor Management Office Resume Examples & Samples

• Manage the activities related to vendor relationships, contract and commercial terms and conditions, and product or service performance. Perform this function related to information systems, external software sources and externally sourced IT services. This will include the development and ongoing processes to review vendor adherence and performance to the contract, ensuring good partnership with all MHE constituents
• Define and develop RFPs (in collaboration with Corporate Procurement team)
• Define and develop vendor contracts, SOWs, terms and conditions, pricing options (working with Legal and Corporate Procurement)
• Conduct vendor negotiations (pre and post selection.)
• Award and select vendors, and maintain vendor relationships once awarded
• Compile and distribute reports on VMO activities and vendors
• Adept in use of Microsoft Excel and experience with Sharepoint applications
• Ability to interact with technical and business, executive leadership and operational staff levels
• Ability to create a centralized repository of contract and vendor management documents to manage contractual and financial exposure and negotiate contracts
• Able to handle multiple vendors, projects and a wide range of tasks
• University degree in business/finance or Information Systems Management, or equivalent experience
• Significant Commercial Vendor Relationship experience; including management of third-party vendors and contract negotiation
• Experience in contract administration and vendor relations in a technology environment are desirable
• In-depth knowledge and understanding of information risk concepts and principles
• Understanding of metrics and performance management KPIs and CSLs
• Experience and market knowledge of IT product, managed services and professional services vendors
• Experience in developing business processes and managing change
• Knowledge of IT infrastructure services

Telecommunications Vendor Management Resume Examples & Samples

• Bachelor degree or equivalent work experience
• Minimum of 1 year Telecommunication industry experience
• Minimum of 1 year project management experience
• Strong customer focus
• Proficiency using Microsoft Office Suite
• Ability to multi-task and work in a high paced environment
• Strong problem solving and prioritization skills
• Fluency in Spanish and/or Portuguese is advantageous

IT Vendor Management Specialist Resume Examples & Samples

• Must have 3 to 5 years of demonstrated progressive working experience in vendor management field. A focus in IT vendor management is highly desired
• Exposure to Vendor Management and Sourcing best practices (e.g., Contract Life Cycles; Risk Mitigation; Methodologies) would be highly desired
• Knowledge and understanding of the IT and financial industry would be an asset
• Process management skills (process engineering/re-engineering to find efficiencies and optimization) are highly desirable
• Must possess excellent working knowledge of Microsoft Office suite of tools – MS Excel (advanced knowledge to create/maintain pivot tables & macros); MS Powerpoint & MS Access

Corp-gre TPO Vendor Management Resume Examples & Samples

• Coordinate with suppliers you need for your On-Boarding
• Drive the supplier certification process according to the policies and standards of Global Real Estate
• Document requests for payment to suppliers
• Evaluation of the services provided by suppliers
• Control of contracts and documentation related to Real Estate and facilities
• Tours (walktrough) to update the forms of occupation (GREDL)
• Monitoring implementation of programs and routines of preventive and corrective maintenance
• Control of service orders
• Requests for service and / or suppliers quote
• Control of parking spaces
• Coordinate internal changes of places

Operation Fulfillment & Vendor Management Manager Resume Examples & Samples

• MS or BS degree in Econometrics / Finance
• 2 or 3 years or above working experience in consuming banking is preferred
• Conversant with PC skills, in particular, Excel, PowerPoint and Words
• Able to work under pressure with tight schedule
• Sound knowledge in credit card operation knowledge and policy
• Excellent communication, high responsibility, interpersonal and problem-solving skills must be self-driven and deliver results based on agreed targets
• Good communication skills both in English and Chinese
• Good at time management

Project & Vendor Management Office Lead Resume Examples & Samples

• Govern, design and deliver projects geared towards streamlining services
• Manage multiple projects with a focus on business process improvement
• Liaise with the various stakeholders across the group to deliver process, systems and change projects
• Implement effective change that lasts beyond the life of the project

Vendor Management Resume Examples & Samples

• Support sales teams in large deals and bids of $1m and VM client spend of min C$5m . Is the VM Services subject matter expert and trusted advisor to Xerox sales and clients. Is responsible for working with sales, solution architects and client representatives in defining VM Services that meet client requirements. Support will be required in both new business development and same account revenue growth accounts
• Is responsible, as project lead, for the successful execution of VM ‘proof of concept’ projects on larger bids/deals for client organizations. Has responsibility for defining project scope, timeline, costs and resources required to fully support successful bid/deal wins. Is responsible for delivering VM projects to client/s
• Is responsible for the continuous development of the VM Service commercial offering and value proposition. As a subject matter expert is responsible for ensuring that Xerox Services VM is at the forefront of learning services vendor management industry. Ensures up to date industry and functional knowledge provides commercial advantage to VM value propositions
• Works closely with VM Service Delivery to ensure service implementation experience is fully leveraged into value proposition – standardization of service and tools etc. Works closely with Global Alliances Manager in order to ensure effective utilization of Xerox alliances network. Works closely with other GCC stakeholders in order to ensure Xerox capability is fully leveraged in client projects – learning content design/strategy etc
• 3+ years working in vendor management and/or compliance roles
• Background and understanding on vendor & risk management practices, business analysis, communications and reporting
• Must be a creative, self-starting, results-oriented, and highly motivated individual with very good vendor and supplier risk management knowledge in order to support the Global Compliance, IT Supplier Management processes and reporting
• Must have proven leadership, interpersonal, communication and negotiation skills in order to build consensus and obtain cooperation from both internal and external stakeholders
• Must possess excellent organizational skills in order to work independently on a day-to-day basis, managing workloads, organizing fluctuating workload assignments, perform tasks or minor projects assigned by the Director/Executives or received as part of a project as well as attend meetings as required
• Must possess excellent working knowledge of Microsoft software productivity tools; and in particular MS Excel, Powerpoint
• Superior customer service skills are required in the communication, negotiation, and problem solving, with our Business Partners, Vendors, and other Bank staff
• Strong communication, management and interpersonal skills that include team building, coaching and feedback (suggests people management role)
• Project and process management skills are highly desirable
• Strong quantitative & qualitative analytical skills
• Exposure to Vendor Management and Sourcing best practices would be an asset

Global Procurement & Vendor Management Manager Resume Examples & Samples

• Provide tactical and operational direction and support to business owners in relation to procurement and vendor management within the region; work closely with the business owners and GCS colleagues to understand external supply needs, promoting alignment to established category plans and sourcing strategies
• Ensure a structured approach to the procurement of goods and services and management of vendor relationships, ensuring standards and practices are adhered to within the region; contribute to establishing and managing a regional portfolio view of suppliers across all spend categories, working closely with colleagues in GCS and business areas to develop fit for purpose sourcing strategies
• Assist the GCS Regional Head of Group Procurement & Vendor Management with the local management of the outsourced procurement partner (ChainIQ) to ensure delivery of procurement activities within agreed contractual obligations and performance metrics; establish relationships with regional risk and control function stakeholders to ensure changes in UBS policies and technical standards relating to vendors are communicated and implemented
• UBS Line management tasks of Chain IQ London staff, such as new-joiner onboarding, approvals for access to UBS systems / tools, compliance with UBS requirements, etc.; assist and support the design, development and implementation of reporting to enhance procurement and vendor management within UBS; assist with other regional / global topics as and when assigned, e.g. change the bank, Chain IQ Transition Program, etc
• Act as the first point of UBS escalation for Chain IQ's service and quality related issues within the region; assist with the GCS co-signature process, e.g. conducting due diligence of all relevant contracts, coordinating with Chain IQ and UBS stakeholders as required
• Experience in a blue chip corporate environment in disciplines such as procurement / supply chain management, finance and/or corporate services
• Graduate / Bachelor's degree. Preference to Chartered Institute of Purchasing and Supply (CIPS) qualified candidates; knowledge of Six Sigma methodology is a plus
• Experience of managing / supervising an outsourced partner with respect to operational tasks as well as ongoing governance / performance review; understanding of commercial contracts will be strongly preferred; experience in executing category planning to identify and achieve supply chain results; experience of working in complex strategic ‘change the bank’ transition projects
• Key Competencies: an eye for detail, excellent communications skills, verbal and written; highly effective organization skills with ability to cope under pressure to deliver results; experience of working collaboratively with international cross-functional teams; proven ability to use influence and persuasion skills to positive effect
• Strong understanding of technology as a tool to boost effectiveness and efficiency

Head of GCS Regional Procurement & Vendor Management Resume Examples & Samples

• Provide strategic, tactical and operational direction and support to business owners in relation to procurement and vendor management within the region
• Work closely with the business owners to understand external supply needs, promoting alignment to established category plans and sourcing strategies
• Ensure a structured approach to the procurement of goods and services and management of vendor relationships, ensuring standards and practices are adhered to within the region
• Regional management of the outsourced procurement partner (ChainIQ) to ensure delivery of procurement activities within agreed contractual obligations and performance metrics
• Establish and maintain a regional portfolio view across all spend categories, working closely with colleagues in GCS and business areas to develop fit for purpose sourcing strategies
• Act as the regional point of escalation for service and contract related issues with Tier 1 and 2 vendors
• Establish relationships with regional risk and control function stakeholders to ensure changes in UBS policies and technical standards relating to vendors are communicated and implemented
• Support GCS Regional Heads as required such as managing regional supplier contract signatures
• Support the design, development and implementation of information systems to enhance procurement and vendor management within UBS
• Provide Account Management for GCS Procurement & Vendor Management within the region, ensuring that internal stakeholders are kept informed of important plans which might affect their division/function. Ensure sensitivity and transparency as we seek to turn suppliers into clients and clients into suppliers where deemed effective and efficient
• Ensure the Global Head of Procurement & Vendor Management and Regional Management are appropriately briefed at all times and used effectively as escalation point

IT Vendor Management Director Minneapolis Resume Examples & Samples

• A minimum of 10 or more years in an IT environment with strong knowledge of IT Vendor Management and Service Delivery Management is required. Individuals with previous project management and Financial Services industry experience would be preferred
• 5 years of experience in a technology position establishing strategic vendor relations, negotiating large deals, and managing on-going vendor relationships including IT outsourcing is required
• A Bachelor’s degree in related field or equivalent work experience is required. Individuals with a Master’s degree in related field would be preferred
• Must also be able to demonstrate proficiency with the following skills
• Solid understanding of Information Technology (IT) operations, systems and architecture
• Strong negotiator who has led vendor outsourcing transactions in both infrastructure and application development & maintenance
• Negotiation skills and ability to influence internal and external constituents
• Experience in developing and managing vendor metrics and leading vendor performance improvement projects based on vendor performance
• Strong leadership skills; ability to lead a team and work with vendors in order to meet company objectives

Enterprise Spend Management Vendor Management Program Manager Resume Examples & Samples

• Actively monitor dashboard/queue of programs to allocate workload across team, and support LOBs with all Hiperos-related changes
• Oversee operational execution of vendor data management activities within the Vendor Management Solution including record creation, deletion, and ongoing maintenance to ensure data integrity and conformance to data architecture requirements
• Provide a Center of Excellence, ensuring best practices in program objectives within the corporation for all LOBs, subsidiaries and affiliates
• Provide daily support to Program Team, directing use of the Vendor Management Solution, directing communication of program requirements to lines of business, awareness of Vendor Management best practices, and related activities
• Monitor and adapt to regulatory changes (e.g. FDIC and other regulatory agency updates on Third Party Guidance), providing recommendations on changes to the Vendor Management Framework
• Bachelor's degree in Business, Supply Chain Management, or equivalent education and related training
• Seven years of business, contract management, technology management and/or vendor management experience
• Strategic, forward thinking capabilities; the ability to engage business partners and cross functional team members to deliver actionable results supporting that vision
• Ability to participate in and supervise multiple complex assignments simultaneously
• Experience developing presentations and communicating business case results to Senior and Executive Management
• Execute GTI Vendor Management programs supporting both the EMEA Region & End User Services (EUS)
• Minimum of 5 years end user technologies experience – Desktop, Virtual Desktop, eMail, etc
• Strong business and financial skills including program mgmt., finance (Total Cost of Ownership, etc.), analytics, and reporting
• Vendor and/or Sourcing work experience including negotiations, contracts, benchmarking, and relationship management
• Ability to aggregate and present data quickly and efficiently
• 4 year College degree
• End User Technology Expertise – desktop, virtual desktop, eMail, etc
• Vendor and/or Sourcing work experience – negotiations, contracts, benchmarking, and relationship management

Vendor Management Office Finance Lead Resume Examples & Samples

• Prepare and update monthly, quarterly and annual financial forecasts for external EIS spend for managed set of suppliers
• Track usage of hours against commitments and estimates
• Coordinate with the MSO Operations Analyst in finalizing monthly, quarterly and annual demand plans
• Manage Service Level credits in relation to invoicing
• Manage the program success criteria to achieve projected savings; analyze and report on savings in support of the business case
• Manage the Innovation Fund deployment and ROI from each of the activities funded by the Innovation Fund
• Design, plan and set-up the invoicing and other financial processes to operationalize the new contract
• Work with SunTrust Sourcing to successfully manage ongoing invoicing process, including applicable reconciliation processes
• Assist Operations Analyst in publishing periodic performance dashboard

Global Vendor Management Group Caaps Vendor Master File Specialist Resume Examples & Samples

• Check and file supporting documentation for the creation and updating of vendors
• When replacing a GVMG Workflow Specialist, then also
• Flexible in work schedules
• Some keyboard skills
• Motivated (need to get the work completed successfully and accurately each day)
• Good at teamwork (assist others in the team to meet deadlines.)

Vendor Management Specialist With English & Spanish Resume Examples & Samples

• The scope of this role will entail the effective delivery of ‘Managed Service’ as required by the contract and/or specific programmes/curriculums
• This role involves the day to day processing of purchase orders, invoice management and gathering relevant data for required management information
• Utilises a range of IT software and tools and works to standardised agreed processes
• The candidate should be able to demonstrate a range of skills and abilities gained through experience in a similar client/supplier facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements
• The suitable candidate must be able to operate efficiently in at least two languages, 1) to be English and 2) the client country your role supports (French, German, Spanish)
• Fluent in English AND Spanish
• Ability to work remotely and virtually with others

Legal Operations Manager Litigation Ebilling Support & Vendor Management Resume Examples & Samples

• The highest degree of personal and professional integrity and ethics
• Minimum of 8 years of related experience working in-house in a legal department managing an eBilling tool for the Litigation department and liaising with Finance departments; or working in a law firm managing an eBilling tool; or working in the Finance department
• Bachelor’s degree or equivalent experience. Post-graduate is desirable, particularly MBA
• Highly proficient in Excel and PowerPoint
• A demonstrated understanding of how to develop, implement, and enhance processes
• An ability and desire to work in a global, fast-paced, and dynamic work environment that requires constant multi-tasking
• An ownership mentality, exceptional follow through skills, flexibility in embracing frequent change in all forms
• A high degree of emotional intelligence and the ability to interact at all levels within VMware including senior decision-makers
• The ability to take direction and then work well independently as well as part of a team – strong business partnering skills
• An effective communicator, often and clearly in writing, in person, one-on-one, and to groups. Know when to seek assistance
• Strong functional legal knowledge a plus, particularly in the area of Litigation matters
• Budget management experience is highly desirable
• Accounts Payable/Receivable experience a plus
• Experience in implementing legal-related technology systems or tools a plus

Realty Management, Vendor Management, VP Resume Examples & Samples

• 5+ years’ experience in consumer or residential real estate based loan servicing, lending, or property management businesses, vendor management, or real estate related regulatory, legal or compliance roles
• Excellent interpersonal skills with the ability to work collaboratively with external vendors and internal stakeholders
• Excellent communications skills including European language skills (Spanish, Dutch, Italian preferred)
• Strong analytical and problem solving skills with the ability to exercise sound and balanced judgment in a highly regulated environment
• A strong team player able to work efficiently and effectively, handling multiple tasks simultaneously and under pressure
• Ability to travel required

Junior Vendor Management Specialist With English & German Resume Examples & Samples

• This role provides a range of support to Vendor Management Operations (VM) in the sourcing of external and internal training provision on behalf of clients, which includes: day to day contact with Client L&D/Curriculum/Programme Managers; training vendors/providers; learners; internal Xerox Services Training Administration (TA) team; Internal Accounts and Finance Department and other internal functions (e.g. HR, IT)
• The suitable candidate must be able to operate efficiently in English and German
• Purchasing, Sales or Administration experience
• Understanding of Financial Management (Invoice handling, raising Purchase Orders Experience of working in the contractual/legal context
• Fluent in English AND German
• Decision making skills
• Time management; ability to manage multiple priorities
• Team player Work on own initiative
• Ability to grasp concepts quickly

Technology Vendor Management Resume Examples & Samples

• Must have a Bachelor degree in Computer Science or related field
• Must have a minimum of 10+ years of experience in Enterprise Application Development preferably within Financial Services
• Must have a minimum of 5 years managing technology services provided by a vendor
• Broad range of experiences and understanding with web/internet technologies
• Strong technical, analytical, problem solving, and communication skills
• Experience with system, application, and process documentation including tools such as MS-Visio, etc
• Experience with Information Risk Standards and how to apply them within Software Development
• Experience with Project and/or Program Management background/experience
• Experience with quality control and root-cause analysis
• Excellent verbal, written, interpersonal, organizational and time management skills
• Excellent organization and management skills
• Financial, Budgeting, Project Accounting experience a must

Manager, Field Sales, Vendor Management Resume Examples & Samples

• Manage a vendor and partner to coach field sales representatives
• Ramping vendor to capacity
• Tracking and analyzing sales trends relative to target
• Manage the territory of SFUs and ensure full coverage by distributing lists for the vendor and reps
• Track and evaluate budgets and costs of the team
• Partner with vendor to run productive daily and weekly sales meetings
• Support Regional Manager to assess incentive programs to motivate reps
• Provide market intelligence to Account Executives to source new leads
• Provide feedback to the operations and marketing teams to improve sales tools and resources
• This position requires a minimum of 2-5 years experience in leading, coaching and motivating a sales team
• Experience in a direct sales or cold calling environment
• Experience leading teams and coaching to results
• Team player and experience leading change
• Conflict resolution and management facilitation skills
• Knowledge of the Telecommunications Industry an asset
• Valid driver’s license and vehicle
• Flexible to work evening and weekends as required
• Experience with the SFU Market is considered an asset

Vendor Management Operations Team Leader With English Resume Examples & Samples

• Provides direction for the team
• Effectively manage the client organizations
• Work with the client’s Learning & Development and Procurement departments, to ensure requests are fulfilled satisfactorily
• Evaluates information received and assesses learner requirements
• Ensures accuracy of information received and if applicable requests or clarifies further information from the client
• Conducts 1-1’s and performance reviews with each team member to ensure development focus
• Provide Management Information to the VM Country Lead, Service Delivery Lead and Operations Controller
• Work with VM Lead and VM team in proactively identifying cost-saving initiatives
• Vendor/Training supplier requirements
• Client L&D and GP questions and queries
• Escalated client questions and queries
• Proactively identify recommendations for process improvements in conjunction with the client and internal departments and implement accordingly
• University educated
• People and team Management and coaching skills
• Language skills: Advanced level English (written and verbal)
• Organisational skills
• Commercial acumen
• Ability to work in a multi-cultural environment
• Work on own initiative
• Understanding of negotiation skills
• Strong leadership coupled to people and team management experience and capability. Will manage a diverse and complex multi-national Xerox team, interface with a series of complex client teams and a wide range of suppliers
• Ability to prioritise and control workload of a remote team
• Previous experience in direct customer and end user contact. IE The users of a service
• People Management skills including: coaching and performance management
• Skilled in supervising teams to deliver performance in a continuous change environment. New service lines being added, adapted or stopped
• Sales, Senior Administration or Purchasing experience at a management level
• Understanding of Financial Management (Invoicing Management, Purchase Orders)
• Participate in sourcing activities
• Participate in tender phase
• Introduce new products & methods
• Experience of working with/for an (A)SP
• Dependent on Work Area, typical experience from working as a
• Site Engineer, Installer
• Civil Works construction
• Civil Work design
• Turn-key rollout incl. Site Acquisition etc
• Experience of working for an (A)SP in a management position is considered “a strong plus”

Senior Manager HR Vendor Management Resume Examples & Samples

• Develop strategic partnerships and agreements with providers of IT services that provide value to Scotiabank
• Manage the Supplier selection process; Master Contract negotiation; Supplier Service level management; contractual compliance and Supplier termination or renewal. These may be global/enterprise or country-based agreements
• Ensure business process interactions between the Bank and the service providers are effective and efficient
• Ensure consistent delivery of highly available and high quality computing services for Scotiabank through the creation, monitoring and enforcement of Service Level Agreements and contractual performance objectives
• Monitor and ensure compliance of the Vendor Arrangements to Bank regulatory policies, reporting their status to all stakeholders
• Ensure Scotiabank receives the technology services contracted for in a timely, cost effective, quality manner
• Centre of Excellence for IT Vendor Relationship Management - work with Global IT Business Units, Legal and Security to identify additional opportunities to benefit from IT Supplier relationships
• Manage Ongoing Vendor Relationship model for optimum service delivery, quality and cost
• Conduct regular Governance meetings and ensure prompt escalation to steering committee if deemed critical
• Provide consultation to Executives relative to Supplier proposals, prospective deals or existing contracts
• 5 – 10 years experience in strategic sourcing, contract negotiation, competitive price analysis, supplier relationship management and performance
• Build a deep understanding of our Vendors, their organization and capabilities to anticipate opportunities & risks with that Vendor
• Implement effective governance and build strong relationships to maximize performance and value delivered by that Vendor
• Create a culture of joint accountability to ensure Vendor performance
• Facilitate efficient and collaborative resolution of problems and conflicts with vendors and on behalf of vendors within GCDO
• 70%: Management of Assigned Vendors
• Bachelors Degree required, preferably in a scientific field; MS, MBA, Ph.D. or other advanced degree preferred
• Education, experience and documented results in providing vendor management support

Vendor Management Consultant Resume Examples & Samples

• Support in financial management activities such as invoice validation and tracking
• Perform administrative and coordinative duties of a managerial nature on behalf of the function, including assisting in the preparation of budgets and plans
• Research and analyze specialized information and recommend solutions to issues
• Conduct ad hoc data analysis to address business requirements, ranging from simple to complex
• Manage capacity planning model based on volume forecast
• Develop and recommend specific solutions to routine and non-routine operational problems
• Develop and maintain productive relationships with vendors, peers and others
• Liaise with supplier, production, project and process teams to ensure deliverables are met in a timely manner
• Maintain regular contact with supplier and partners to determine business needs and provide appropriate support
• Liaise with service suppliers and regulators to resolve problems/inquiries
• College degree in Information Systems, Computer Science, or Technology/Business related field
• Min 3 years' experience developing, implementing & managing IT Vendor Management Office
• Two or more years of experience in project/asset management, contract administration and vendor relations in a technology environment are desirable
• Familiarity with the Sourcing Life Cycle
• Strong proficiency in Microsoft Excel
• Prior experience working with IT Vendors
• Ability to lead, influence & motivate staff & partners

Legal / Vendor Management Officer Resume Examples & Samples

• College degree or above, with at least 2 years’ experience of collection team supervision
• Strong communication and interpersonal skill, good leadership and ability to influence others. Able to work independently and deal with stress
• With team spirit, be proactive, determined, excellent execution and ability to facilitate business running
• Good collection knowledge and skill, good learner
• Good Mandarin / English reading and writing skill, familiar with the usage of common office software and equipment

Director, Technology Vendor Management Office Resume Examples & Samples

• Develop negotiation strategies and execute to ensure constant cost and quality improvements while enabling innovative solutions
• Understand specific vendor needs within the Technology delivery groups as well as the associated cost drivers affecting their areas of responsibility
• Drive cost savings strategies and initiatives to achieve financial and productivity objectives
• Facilitate and support a cadence of sourcing events to ensure Nordstrom explores a variety of solutions to achieve the best outcomes
• Define and implement the measurements necessary to manage the entire vendor ecosystem to include vendor reviews and dashboards to track, trend and evaluate performance
• Build the relationships and relentlessly manage the performance of strategic vendors and suppliers ensuring Nordstrom quality expectations and contractual commitments are achieved
• Influence suppliers' technology roadmap, decisions, and policies to drive mutually beneficial solutions
• Partner closely with cross functional teams including Strategic Sourcing, Supplier Relationship Management, Finance, HR and Audit to align strategy and achieve shared objectives
• Develop and implement compliance policies and governance mechanisms utilizing system level tools and techniques
• Support vendor conformity to company standards, operational processes and management guidelines to ensure compliance and risk mitigation
• Current experience in negotiating strategic technology agreements with demonstrated excellence in varying business and strategic roles at scale
• Program leadership responsibilities in a related field, responsible for the creation and management of delivery plans, business requirements and budgets/financial plans
• Advanced analytical skills including the ability to distill, synthesize, and draw conclusions from complex and disparate data sources
• Ability to prioritize well, communicate clearly and understand how to drive a high level of focus and excellence with talented and opinionated teams
• Proven track record for cultivating strong relationships with key client and supplier stakeholders that have resulted in high customer and business satisfaction
• Ability to manage multiple simultaneous projects requiring frequent and diverse communications to effectively reach all groups and all levels
• Demonstrated critical thinking and problem solving skills with the ability to manage detailed and complex information in a rapidly changing environment

Vendor Management Advisor Resume Examples & Samples

• Demonstrated leadership, ownership and ability to work independently
• Strong project management experience and skill
• Strong capabilities in engaging and influencing individuals towards achievement of objectives
• Ability to lead and facilitate meetings with different stakeholders and vendors
• Strong presentations skills
• Proficient in Excel, Word, PowerPoint
• Vendor Management experience would be an asset

Corporate Global Reference Data-vendor Management Resume Examples & Samples

• Governance and oversight on data usage and costs
• Vendor data service additions/enhancements/rationalization
• Client lead or core participant for vendor contract negotiations
• Self motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines
• Strong analytical/problem solving skills and attention to detail
• Good understanding of other related operations i.e. fund administration, custody, financial reporting, performance measurement, clearance and collateral management, etc
• Confident of taking the lead amongst peers and owning issues/problems until resolved or rightful home identified
• Market data knowledge and understanding of various vendors e.g. Bloomberg, Reuters, IDC, Standard & Poor’s, etc

AVP, Vendor Management Resume Examples & Samples

• Manage the Bank’s vendor lifecycle processes and work directly with the Firm’s Due Diligence and Control Groups to review vendor risk assessment results and mitigation of risks
• Liaison with the Business Teams, Legal and Compliance, Firmwide Sourcing, Finance, Operations, and among others, to ensure Vendor Agreements and Task Orders are compliant with Bank guidelines
• Support the Vendor Manager Officer in weekly, monthly, and quarterly Committees and Sub-Committees related to the Affiliate and Third Party Vendor Management Programs
• Undergraduate degree in Business, Finance, or other related field (at minimum)
• Strong project management, organization, communication, and analytical skills
• Supports the CIB CAO Vendor Management Lead across all Vendor Management initiatives
• Matures the Vendor Management Team in India to provide a comprehensive VMO service covering
• Vendor analytics and reporting
• Managing the consultant demand process
• Process expertise and optimization for all vendor related activities
• Develops effective relationships with stakeholders across the organization
• Interacts closely with stakeholders and clients to validate data and review actions and plans
• 2+ years’ experience as a vendor management professional
• Experience of managing or supporting outsourcing engagements of $10+ million
• Advanced proficiency with Microsoft Office tools, especially Excel, Powerpoint and Visio

Principal Vendor Management Resume Examples & Samples

• Act as primary EUC interface with global (Dell, HP Microsoft, Cisco, West IP) and regional (regional network, telecoms, etc.) vendors. Partnering with and engaging the EUC team and other Sabre staff as needed to ensure that our employees have stable and high functioning computing and collaboration environment
• Monitor and manage vendor service delivery
• Bachelor’s degree in computer science or related field and/or equivalent combination of education and experience
• 10 years of experience in managing technical products for PC and collaboration based hardware and software
• 5 years of experience in managing technical vendor relationships for Windows and collaboration based hardware and software
• Experience in partnering with hardware and software vendors (Dell, HP and Cisco)
• Experience managing cloud based services such as Office365
• Experience with ITIL concepts and methods delivered via ServiceNow

Analyst, Vendor Management Resume Examples & Samples

• Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary
• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data
• Conduct regular audits to ensure data integrity
• Identifies issues, analyzes available data and information, and recommends changes to management
• Creates and maintains multiple operational reporting tools
• Provides analytical support of actual results against budget and feasibility of proposed business strategies
• Consolidates data reports and delivers to help drive data-based strategic decision making
• Provides analysis prior to and following any recommended changes
• May create and maintain compliance reports that identify discrepancies within the Company's billing systems
• May conduct regular HRIS maintenance and audits to ensure the quality of data integrity
• May ensure that all employee records in the HRIS databases are accurately updated in a timely fashion
• Provides user feedback to management and helps influence future systems enhancements
• May provide guidance and direction on complex HRIS transactions
• Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks
• May prepare reports to be used by other departments to correct billing issues

Mgr, Vendor Management Resume Examples & Samples

• Provides customer service leadership for our 3rd party vendor network supporting Central division customer care organization with regard to all facets of operations analysis, performance management, and time entry
• Prepares, analyzes, and manages vendor operations throughstatistical analysis of activity
• Ensures vendors comply with company policy, procedures, standards, and goals
• Monitors vendor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer

Dir, Vendor Management Resume Examples & Samples

• Provides customer service leadership with our 3rd party organization leadership teams with regard to all facets of operations analysis, performance management, time entry, and training and quality compliance and completion rates
• Directs and participates in planning activities related to the preparation of operating training programs within all budgets and forecasts of operations expense
• Tracks, analyzes, and reports performance of partner completion rate data on key departmental initiatives
• Partners with interdepartmental and field leaders to forecast, appraise, and report operating results in terms of performance against plan
• Develops service policies, programs, and systems to support strategic direction
• Monitors the expense process; establishes budgets and constraints to assure expense goals are met
• International travel 25-30% of time or as needed
• Generally requires 10+ years related experience

Mortgage Facilities & Vendor Management Coordinator Resume Examples & Samples

• Conducts financial analysis of operating costs and expenses to identify cost savings, efficiencies, and economies of scale to reduce spending
• Researches and provides quotes for building enhancements
• Coordinates and handles internal moves and space allocation for team members in multiple locations
• Assists the Vendor Management Team with strategic sourcing for goods and services utilized in the Mortgage Division; Acts as point person for MB team members regarding any specific vendor issues
• Evaluates vendor quotes and services to determine the most desirable suppliers
• Ensures team members have proper facility access and works with other teams on Physical Security measures

Vendor Management Compliance Officer Resume Examples & Samples

• The WMG Vendor Management Compliance Officer must understand regulatory environment and bank policies pertaining to third-party providers. This position requires a thorough understanding and application of the many rules of the federal banking and security regulators
• Provides subject matter expertise on compliance requirements for vendor management related regulations and laws including performing in-depth research and analysis. Reviews and develops program materials, policies, and procedures. Participates in development and execution of compliance risk assessments
• Advises in the development of compliance processes and controls with respect to existing regulatory requirements. Conducts analysis of enterprise and business-level impact for new/changed vendor management related regulations; communicates same to impacted group(s). Participates and may lead projects that involve implementation of new/changed regulations and laws
• Works with other vendor management professionals to develop training content and identify the need for new training, as well as the appropriate audiences for training
• Provides reports and/or summaries of new or emerging compliance issues for the Compliance function as well as for vendor management functions across the enterprise
• Participates in projects. May be asked to assist in preparation of Board level presentations
• Tracks and reports on vendor management program initiatives
• Bachelor’s Degree Required
• MBA/JD preferred
• 7 - 10 years Compliance experience preferred
• Knowledge of banking and securities laws, regulations and industry best practices related to vendor management programs, and the practical application to enterprise-wide business operations of a large and complex financial institution
• Ability to identify compliance risks and competently and clearly advise business partners across the organization on potentially complex and ambiguous vendor management compliance matters
• Strong interpersonal, communication, and relationship management skills for coordination/liaison functions
• Strong research, analysis, problem-solving, and decision-making skills
• Strong business and report writing skills

Quality Officer Vendor Management Resume Examples & Samples

• CMO / Vendor management
• On-going quality management of the current CMOs and the new CMO
• On-going quality management of Suppliers (packaging components, laboratories, warehouses, consultants, distributors, services)
• Writing, negotiating and management of Technical Agreements
• Auditing (desk-top and physical if required), corresponding and follow up of all CMO and Supplier issues
• Maintenance of the Approved Supplier list
• 2Training system
• Compile cGMP and related training programmes to meet the needs of all the employees
• Manage the training system, issuing training plans, maintenance of training execution, monitoring completion of training for the group and maintaining the required training records
• Quality Management System
• Writing, reviewing and proposing new and updated SOPs and processes in order to develop, optimize and improve the QMS and related systems
• Implementation of Company documentation system requirements including creation, circulation, updating, approval and obsoleting documents
• Internal audits
• Annual Product Quality Reviews
• Risk Assessments
• Licence maintenance and quality variations to the Licence
• Supporting and deputizing for other Quality functions
• Aspects of SOP management, such as review and approval
• Batch review
• Managing delegated projects, such as audit-readiness and validation
• Post-launch support for quality activities in various countries
• Minimum 3 years' experience in a Pharma Quality role
• Good experience in working in a supplier-CMO environment
• Good experience in QMS system management
• Some experience in auditing

Vendor Management Coordinator Resume Examples & Samples

• Knowledge of publishing workflows and project management (including organization, prioritization, and time management)
• Good communication and team-building skills
• Proficiency in Microsoft Office Suite and Adobe products (Database experience preferred)
• 1-3 years of project management experience (min. 2 years preferred)
• 3+ years work experience in a team environment
• Educational publishing and vending/outsourcing/procurement experience preferred

VP Vendor Management Program Director Resume Examples & Samples

• 5+ years working in Corporate Real Estate (preferably at a financial services firm) with vendor management experience
• Exceptional relationship management abilities working with internal stakeholders, ability to influence business direction, and possess collaborative and partnering management approach
• Must possess very strong interpersonal skills with an ability to interact with senior managers, clients, staff and vendors and work across all Global Real Estate functions
• Experience managing large scale projects in a matrix management environment including ability to create integrated project plans and manage to deadline and financial commitments
• Ability to think strategically and convert strategy into actionable tactics
• Must be a self-confident individual with a strength of personality and intellect to gain the respect and trust of senior managers and colleagues
• Willingness to embrace and exemplify JPMC culture and core values
• Proficient in MS Office suite applications

Director, IT Vendor Management Resume Examples & Samples

• Improvements in performance with relation to cost, quality, risk and performance metrics related to specific vendors
• Vendors delivering new ideas and innovation through vendor management program
• Vendors that work effectively together to support the needs of the company
• A bachelor's degree in business, computer science or a related field is required
• Appropriate professional certification (e.g. C.P.M., SCMP) in a related purchasing discipline is desirable
• Potential candidates for this position are Directors of Vendor Management, IT vendor managers, IT purchasing specialists, procurement or contract managers
• Experience with successful Vendor Management transformation would be a significant asset
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations
• Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems
• Good understanding of computer systems characteristics, features, and integration capabilities
• Excellent understanding of project management principles
• Must be a team player, highly motivated, must demonstrate a high degree of confidentiality, discretion, integrity and professionalism in all aspects of the job
• Ability to set and manage priorities judiciously
• Ability to present ideas in business-friendly and user-friendly language
• Exceptionally self-motivated and directed
• Superior analytical, evaluative, and problem-solving abilities
• Exceptional service orientation
• Ability to motivate in a team-oriented, collaborative environment
• Coordination of vendor risk assessments and compliance issues
• Due diligence documentation maintenance for new and existing vendors contracts
• Design and facilitate business need workshops to analyse, define and prioritise requirements, challenging thinking and agreeing outcomes to ensure robust requirements development and approval
• Owns resolution of business analysis issues, identifying and managing mitigating actions against design risks as directed by the Lead Business Analyst
• Experience as a vendor risk / vendor management / third party risk BA
• Is able to articulate how personal balanced scorecard links to team/departmental objectives and contributes to bank's strategy
• Demonstrates compliance with risk policies, processes and measures
• Able to use a range of methods and analytical techniques to elicit and validate detailed requirements with stakeholders to gain their approval and to distinguish between different types of requirements (e.g. functional, non-functional)

Procure to Pay Vendor Management & Governance Resume Examples & Samples

• Daily/Weekly/Monthly oversight of the following P2P processes; Procurement Support, Call Back Verification, VAT (reverse charge review), Vendor Discount Program and various other operational activities
• Partner with the Service delivery team and Global P2P teams on day-to-day tasks and related execution. Responsible for managing the accuracy of Accenture deliverables – and providing overarching guidance and oversight, ensuring invoices being processed adhere to Firm and BU policies
• Provide assessment of the overall performance of the service delivery team; Review matrix and KPI
• Partner with P2P counterparts in the EMEA region on various process and improvement initiatives
• Responsibility to maintain process documentation & opportunities to enhance process efficiency
• Assist with various Accounts Payable audits; obtaining documentation, running reports through one of the AP systems and providing information to the Auditors
• Review monthly “I know now” vendor duplicates report and investigates discrepancies
• Handling Rush/Sensitive AP invoice request. Ensuring proper information is provided and processed in a timely fashion
• Strong PC skills in use of Excel, PowerPoint & in house systems/applications such as SMAART, Ariba, Concur & Reporting DataMart
• Very strong team player who is comfortable multi-tasking and works well under pressure
• Ability & willingness to adapt to new challenges in a dynamic environment and with changing priorities
• Effective communicator with client facing experience. Good facilitator, confident in working with others at all levels
• Strong work ethic and drive
• Ability to work effectively with remote teams

Investment Services Vendor Management Lead Resume Examples & Samples

• Be responsible for implementing standard processes and procedures across the vendor management lifecycle including sourcing strategy, vendor selection, vendor contracting and ongoing vendor monitoring
• Participate in business sourcing strategy discussions and leads operational due diligence on potential new vendor partnerships
• Work closely with procurement to secure key relationship terms in contract negotiation
• Set up and implements a standard IS governance model for vendor oversight
• Regularly review and evaluate SLAs to identify areas of improvement
• Plan and conducts regular performance reviews with each major third-party provider along with relevant IS stakeholders
• Keep apprised of all projects and initiatives involving vendors across IS, including responding to existing and new regulatory requirements around third party oversight
• Centralize and maintain all IS vendor information (key contact information, services provided, contracts, pricing schedules, etc.)
• Proven experience a vendor management function (focus on operations and experience in a financial services organization preferable)
• Excellent understanding of vendor management best practices
• Strong technical / functional understanding of Vendor Management tool-sets
• Experienced in contract negotiation
• Proven ability to proactively look and think ahead, going beyond obvious business needs
• Possesses excellent organizational skills and ability to work independently
• A Bachelor degree required
• A CPA, CFA or MBA is preferred
• Manage individual(s) contributing to the TPO process
• Ensure the effective oversight and management of the DCS vendors
• Maintain ongoing relationships with business unit management to facilitate and address any requirements and issues that may arise from their respective Third Parties
• Work with the DCS Delivery Managers to fully understand the goals of the Third Party Oversight program and how to use supporting tools by delivering formal training and by providing "just in time" support as a Third Party Oversight subject matter expert
• Coordinate with Key Partners (i.e. Legal, Sourcing, Information Risk, Compliance, etc.) and the individual managers in preparing: Request for Proposals, Contractual Agreements & Schedules, and Third Party Oversight Reporting
• Coordination with Finance for third party impacts to the operating budget and spend requests associated with new and renewing contracts
• Develop and manage a prioritized pipeline of Third Party engagements. Sponsor and determine suitability of new engagement requests. Support provider selection processes and prioritize new requests based upon business needs and process capacity
• Evaluate and assess Third Party criticality and review changes in scale and scope of services contracted with Third Party for material impact. Confirm ongoing roles, responsibilities and persons involved with the Third Party
• Partner with Delivery Managers to manage, monitor and track Third Parties compliance to the Third Party Oversight program. Responsible for monitoring through various reports, tools, and system research for all engagements/services associated with the Third Party
• Analyze and assess SLA performance to determine if the SLAs are appropriate given the service being performed by the Third Party and the risks associated to the service
• Partner with Delivery Managers to monitor all applicable risk assessments are completed in the appropriate timeframe based on third party risk tier. Individual judgment and decision making will be exercised to determine applicability of certain questions on various assessments based on the Third Party service and risk. Escalate trends where ITRM, Resiliency, Sourcing or Performance Monitoring becomes backlogged with the risk assessments, issue reviews and documentation. Ensure appropriate remediation plans, action plans and non-compliance acceptances are in place. Review adequacy of disengagement plans
• Ensure that all TPO policy and procedural requirements are met, review and analyze all information gathered in the process to ensure compliance with all over sight requirements
• Support the review and monitoring of key metrics incl. remediation plan issues and support timely closure of issues as needed
• 5+ years experience in Sourcing, Contract Negotiations, or Cross-LOB Project Management
• Thorough understanding of SPARC and ePurchase
• Detailed knowledge of JPMC Procurement, Legal and Risk processes
• Project management and business acumen within JPMC
• Strong project management experience required; PMP preferred
• Ability to develop strong relationships
• Experience self starter that can take ownership of the functions, deadlines, as well as understanding the strategy or reasoning for completing the effort
• Accounting experience is a plus
• Ability to work in deadline oriented and controlled environment
• Ability to demonstrate flexibility and adaptability to rapidly changing business and technology needs
• Self motivated and proactive with the ability to work in a team
• Strong attention to detail, high level of accuracy and problem solving skills
• Advanced experience with MS Excel and PowerPoint
• Organizational, time management and multi-tasking skills
• Strong presentational skill sets verbally, visible and written
• Strong communications, interpersonal, and consultative skills
• Ability to take initiative and use proactive approach
• Excellent analytical ability and proficient technical skills
• Responsible the production of Third Party IS MIS reports in line with the current monthly reporting cycle
• Designing the MIS reporting framework / concept
• Developing a phased implementation roadmap for MIS reporting
• Analyzing the ISTP data model to support the implementation roadmap – in line with maturing ISTP information
• Partnering with the ISTP TOM program to implement the MIS roadmap
• Experience (10+ years) project management experience. COO type experience is desirable
• Ability to summarize large amounts of disperse information into an appropriate format for consumption by the requestor (all levels)
• Experience working across stakeholders at all levels of the organisation

Senior Business Management Lead-vendor Management Resume Examples & Samples

• Manage a ticket queue of software requests for users and systems firmwide to prescribed SLA’s
• Manage software licensing and inventory, which requires a good understanding of licensing terms from vendors like Microsoft, IBM, Symantec, Oracle, HP, Adobe and other software vendors
• Interfacing with customers and end-users to resolve license management and software fulfillment issues
• Establishing and executing processes to ensure timely fulfillment of user requests while also preventing licensing compliance breaches
• Ensuring distribution, return, transfer, accounting, etc. of software licenses are managed to contractual obligations, including reporting and conducting periodic review meetings with vendors
• Working with the JPMC sourcing team and with external software vendors to identify and document licensing and entitlement rules for vendor software products
• Producing management reporting on software request, fulfillment, and license recovery metrics
• Process Improvement: Reviewing and documenting current state business and operational procedures to identify opportunities for efficiency improvement, propose solutions and ultimately to implement those solutions
• Process Improvement: Ability to identify automation opportunities, articulate a plan, build consensus and drive the automation effort to fruition
• A collaborative style and ability to build the appropriate relationships and partnerships both across the firm and with external vendors and service providers
• 5+ year's experience working directly with customers and end-users supporting complex workflow operations
• Ability to break down complex tasks and explain solutions
• Ability to engage with key stakeholders across teams to drive implementation of solutions
• Strong organizational skills and ability to multitask and work in a changing environment
• Experience identifying automation opportunities and driving them through to implementation
• Strong Microsoft Excel skills, including the ability to produce useful reporting from spreadsheets containing thousands of rows of data
• Experience working/managing a ticket queue
• Experience with enterprise Software Asset Management operations
• An understanding of generally accepted software licensing terms and practices
• Experience interpreting software agreements for large scale organizations and applying contractual requirements for licensing and entitlements
• Proven track record working with remote teams
• Stakeholder engagement skills, including ability to interact with all levels of the organization in a cross-functional team environment
• Advanced Excel skills, including the use of the VLOOKUP function and creation/manipulation of Pivot Tables (i.e. reporting)

Professional Services Vendor Management Resume Examples & Samples

• Candidate should have several years leading a vendor management program for a major bank, ideally including large professional services (ITO, BPO, KPO) vendors
• Experience with procurement/sourcing of professional services helpful but not a firm requirement
• MS Office, SharePoint, Advanced Excels, including Macros and Pivot Tables
• Experience interfacing with C-level executives across bank and suppliers

Global Vendor Management Process Specialist Resume Examples & Samples

• Support the design and implementation of market standard vendor management governance processes (at different levels, but up to SOP level) in the remit of Global Vendor Management
• Participate in cross-functional process workshops and interviews
• Work with key stakeholders on designed processes (voice of the customer) and improve processes where needed
• Execute key measures (KPIs) that monitor the quality of the vendor management governance processes
• Contribute to instill a process mindset in the vendor management organizations
• Minimum of 3 years of line and/or project management experience Experience and passion for process / continuous improvement and process design Certified Lean and/or Six Sigma Green Belt Good understanding of operational processes within vendor management in the financial services industry Strong analytical, communication, problem solving and change management skills Willingness to work in an international environment including willingness to travel internationally (up to 10% of the time) Fluency in English both oral and written – other relevant languages an advantage

Global Vendor Management Senior Process Specialist Resume Examples & Samples

• Drive the design and implementation of market standard vendor management governance processes (at different levels, but up to SOP level) in the remit of Global Vendor Management
• Contribute to the design and implementation of the cross-functional vendor management processes
• Conduct cross-functional process workshops and interviews
• Align with key stakeholders on designed processes (voice of the customer) and improve processes where needed
• Determine and execute key measures (KPIs) that monitor the quality of the vendor management governance processes
• Maintain an up to date repository of approved processes and process descriptions
• Ensure up to date process information is embedded in the Global Vendor Management training materials (e.g. Vendor Relationship Manager training, Contract Manager training)
• Develop process mindset in the vendor management organizations
• Minimum of 7 years of line and/or project management experience Experience and passion for process / continuous improvement and the necessary gravitas to be credible with peers and mid/senior management (globally, regionally and functionally) and with process design Certified Lean and/or Six Sigma Black Belt Good understanding of operational processes within vendor management in the financial services industry Strong analytical, communication, problem solving and change management skills Willingness to work in an international environment including willingness to travel internationally (up to 10% of the time) Fluency in English both oral and written – other relevant languages an advantage

Global Vendor Management Group Resume Examples & Samples

• Execute vendor creations or modifications via SMU or enter the data from the request into CAAPS
• Maintain documentation on processes and procedures
• When replacing Bank Update Person, then also
• Accuracy, precision, fast learning
• Flexibility in work schedules
• User level of MS Office
• Team player, good interpersonal skills
• Experience in financial, accounting or other relevant working field

Assistant Vendor Management Manager Resume Examples & Samples

• 4+ years of experience in Financial Services or Risk Management
• Bachelor's and/or Graduate Degree
• Good understanding of Bank-wide Risk Management
• Microsoft Office/Suite proficient (Excel, Word, Access, PowerPoint, Visio, etc.)
• Degree in Accounting, Business, Economics, Finance, and/or Management

Summer Student IT Vendor Management Specialist Resume Examples & Samples

• Design, develop and direct the production of periodic and specialized reports as required. This includes the ongoing maintenance and updating of monthly executive reporting
• Conduct research of vendors with IT related products/services and document/analyze findings, and be able to present the findings/briefing to Senior Management and Executive s team
• Create, document and enforce departmental processes/procedures
• Research, analyze and provide financial information as required and identify/document potential cost reductions
• Focus on cost-effective solutions as dictated by internal initiatives, external projects, or external department requests
• Identify and implement opportunities to improve processes and procedures within and across departments
• Develop materials to effectively communicate or train staff regarding tool enhancements, changes or key issues, (e.g., training materials or presentations)
• Maintain/enhance tools for use in vendor and asset management, including vendor tracking tools, vendor performance scorecards and dashboards
• Researching vendors of IT related products and services and creating/maintaining the associated vendor executive briefings
• Documenting and maintaining departmental processes with input/direction from Directors and Senior Management teams
• Maintain internal/external department portals
• Provide appropriate support to senior staff that manages individual vendor accounts
• Work overtime, when required, to complete month end reporting
• A focus in IT vendor management is highly desired
• Must have strong quantitative & qualitative analytical skills to create briefing summaries & reporting to senior levels of management and leadership across the enterprise
• Must have strong verbal and written communication skills
• Good problem solving and multi-tasking skills
• Project management skill is highly desirable
• Expertise in contract negotiations is an asset
• Currently pursuing a Undergraduate degree in finance or accounting or business related field

Vendor Management Senior Specialist Resume Examples & Samples

• Coordinate receipt and distribution of work / research requests
• Perform complex research on account history and documentation
• Complaint research, handling, and tracking
• Analyze work / research requests, perform research and root cause analysis
• Develop and maintain comprehensive controls to ensure processes are executed as designed
• Manage high level escalated problems and customer complaints logically and with good judgment to ensure the appropriate outcome
• Participate in various projects
• Required to abide by all applicable regulatory and department practices and procedures
• Minimum of two years of student loan servicing experience in the following areas preferred: deferments, forbearance, variable interest rates, SCRA benefits, documents & disclosures
• Advanced critical thinking and complex problem solving skills necessary
• Experience in operational reporting and analytics preferred
• Control and business operational risk knowledge preferred
• Advanced decision making skills and independent judgment
• Effective verbal and written communication skills with external and internal customers
• Advanced proficiency with computer functions with MS office suite strongly preferred
• High School Diploma or equivalent required, Bachelor’s Degree preferred

HR-vendor Management Specialist Resume Examples & Samples

• 3+ years experience of resourcing programs through RPOs and MSPs vendors
• Strong relationship and vendor management experience
• Recruitment background, full understanding of end to end recruitment lifecycle
• Knowledge of United States employment legislation and regulations
• Contract management experience; understand contract structure and terms, recommend changes
• Strong analytical/Excel skills, ability work in spreadsheets with complex spend data
• 2+ years experience - people management or supervisory experience
• Financial Services industry background beneficial
• Knowledge of contingent worker management and billing desirable

Vendor Management & Performance Analyst Resume Examples & Samples

• You will be responsible for supporting various implementation activities with regard to rolling out the Service Governance offering. This will include working on some Vendor Risk Management (VRM) transactions, and supporting the Service Governance Engagement Managers and Service Governance Associates with the set up of service level and performance management targets, committee management structures and commercial and contractual processes
• You will support the Service Governance Engagement Managers (SGEMs) in providing operational governance. This may include supporting certain activities such as consumption management, pricing activity, or any other area as required. Support activities may include preparing meeting materials and recording actions
• You will have responsibility for updating and maintaining the Service Governance catalogue, ensuring that all upcoming contract events are tracked and proactively managed
• You will support the SGEMs with due diligence activity to identify, track and report on all contracts within a given portfolio
• You will support the SGEM in tracking the book of work for the portfolio or contracts to which they are assigned, ensuring that all incoming projects are catalogued and prioritized
• You will update and maintain the tracker for benefits and cost savings for the portfolio or contracts for which they are working on
• You will support the SGEM in working on any audit point or findings relating to the portfolio of services for which they are assigned
• Experience working in the Financial Services/Management industry and ideally a regulatory aware background
• Experience of working in a Client/Vendor relationship would be preferable
• Some experience in vendor and contract management, with risk/compliance knowledge and exposure to both 3rd party contractual documents would be preferable
• Some product/service knowledge would be preferable - in one or more technical area within production services e.g. cloud computing, data, telecoms, communications and business applications
• Excellent oral and written communication skills, demonstrating a passion for quality and attention to detail
• Good organizational skills and the ability to prioritize work flow, demonstrating flexibility when handling multiple tasks
• High energy with the ability to work well under pressure in a fast-paced environment
• Strong team player, able to work in virtual, global teams in a matrix organisation

Vendor Management Administrator Resume Examples & Samples

• Contribute to the management of Shire’s vendor portal
• Perform control and review processes within the portal to ensure that all new vendors are appropriately checked and reviewed
• Ensure appropriate flows of information for additional review and follow up
• Oversee and ensure the quality of interface of information between the vendor portal and SAP
• Contribute to internal training and provide support to requisitioners across the business on vendor creation and amendment, purchase requisitioning and other procurement processes
• Produce and develop required reports on a regular basis to track and monitor various areas of performance, such as vendor set up and approval times
• Ensure compliance to all Shire and Procure to Pay specific policies relevant to the performance of the role, maintain records as specified, and support and participate in internal and external process audits as required
• Build and maintain good working relationships with other departments and personnel across the business, associates in the Sourcing and Finance teams and outside suppliers
• Be a strong advocate and subject matter expert in the end-to-end Procure to Pay process relating to indirect goods and services
• Experience of vendor administration or other finance processing in a multinational environment
• ERP experience
• Experience in delivering or supporting training in a group environment
• Strong communication and interpersonal skills necessary for daily interaction with the business at all levels across the organization
• Excellent organizational skills, ability to work independently and manage conflicting demands and appropriately prioritize
• Ability to solve problems and think creatively – capacity to provide pragmatic solutions and have the drive to implement ideas through to a successful conclusion
• Demonstrate a strong customer service focus – have a good understanding of customer needs and show a desire to meet/exceed expectations
• Ability to achieve results through influence and persuasion
• Able to demonstrate an understanding of internal customer’s needs
• Excellent attention to detail
• Ability to handle change effectively and deal with ambiguity
• Strong written and verbal communication skills and ability to influence and collaborate across organizations and present to executive leaders; comfortable presenting to executive audiences
• Critical thinker with strong problem-solving skills, negotiating and analytical skills
• Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making
• Thorough knowledge of Microsoft Office suite
• Detail oriented with proven ability to question assumptions and identify opportunities within existing practices and results driven

Vendor Management Team Member Resume Examples & Samples

• Ensuring plans are implemented and ensuring stakeholder buy-in
• Extend technical support and automate processes and reduce manual interventions
• 5-7 years of business management/ vendor management experience

R&D Vendor Management Lead Resume Examples & Samples

• Implement Governance & monitor performance: Implement Shire-defined governance structures for agreed on suppliers Vendors (supplier to be segmented), using Service Level Agreements, Key Performance and Quality Indicators and other methods to monitor and correct Vendor performance
• Issue resolution: - Proactively communicate internally and externally in the interest of fact finding and determining a fair and reasonable win/win solution to any issue. Lead the process to prioritize issues requiring escalation to management via the governance process. Ensure the timely follow-up on issues requiring resolution providing clear communication on status to applicable stakeholders
• Risk Analysis: Partner with Shire leadership, and other key stakeholders to drive strategic discussions around Vendor objectives, problem areas requiring resolution, and risk identification and implement appropriate mitigations
• 7+ years of experience in project management / relationship management, or leading cross-functional programs, including 3 or more years or more in clinical research, or vendor management in pharmaceutical, biotechnology and/or CRO
• You will be responsible for leading various implementation activities with regard to rolling out the Service Governance offering. This may include taking ownership for some Vendor Risk Management (VRM) transactions, setting up service level and performance management targets, setting up committee management structures and helping to define and set-up commercial and contractual processes
• You will support the Service Governance Engagement Managers (SGEMs) in providing operational governance, utilising the Subject Matter Experts both within and outside of the Service Governance team to ensure that 3rd party services are maintained in accordance with the governance standards. This may include taking a lead on certain activities such as consumption management, pricing activity, or any other area as required. Support activities may include preparing meeting materials and recording actions
• You will support the SGEM with documenting the Service Governance Strategy across the portfolio or contracts to which the SGEM is assigned
• You will have responsibility for maintaining the Service Governance catalogue on behalf of the SGEMs, ensuring that all upcoming contract events are tracked and proactively managed
• You will support the SGEM in tracking the book of work for the portfolio or contracts to which they are assigned, ensuring that all incoming projects are catalogued and prioritised
• You will be responsible for tracking benefits and cost savings for the portfolio or contracts for which they are working on
• You will support the SGEM in working on any audit point or findings relating to the portfolio of services for which they are assigned, and will ensure alignment to the Deutsche Bank Vendor Risk Management framework as well as to current regulatory and compliance requirements
• You will work collaboratively with the other roles within the Service Governance team to maintain the integrity of the Service Governance framework, and to identify, agree and implement service improvements
• Some product/service knowledge would be preferable in one or more technical area within production services e.g. cloud computing, data, telecoms, communications and business applications
• Good organisational skills and the ability to prioritise work flow, demonstrating flexibility when handling multiple tasks
• Relevant Bachelor or Masters Degree (or equivalent) from an accredited college or university (or equivalent)

Vendor Management Manager Resume Examples & Samples

• Development and maintenance of “Pre-Qualified” supplier list
• Reviewing industry best practices and selecting/implementing those that support the P2P strategy
• Managing vendor score-carding and working with the CSRM to monitor stakeholder satisfaction
• Engage with Procurement, Office of General Council (OGC), Risk Management, and Key Stakeholders to drive strong collaboration and value delivery with the Supplier Management program
• Assist in the development of internal monthly management reports
• Monitor results against goals via account dashboard; proactively review dashboards to preempt customer dissatisfaction
• Act upon gathered performance data and support the CSRM to provide quarterly feedback to business partners to ensure quality
• Coordinate and track annual cost savings resulting from VM activities
• Plan and conduct formal quarterly performance reviews with key accounts
• Minimize overlap/risk in products and services
• Improve communication between Campus and its vendors
• Improve audit and regulatory compliance
• Analytical attitude about how processes can be smarter and more strategic
• Experience developing supplier/vendor management programs
• Experience managing the vendor on-boarding and risk analysis process
• Experience driving ongoing process improvements to deliver increasing operational efficiency and consistency
• Bachelor's degree or significant related field experience required
• Have 5+ years’ experience managing a vendor management program for an organization; including contract compliance, vendor performance management, evaluating and supporting RFPs, vendor management, and a strong understanding of project management methodologies
• 4-year degree in business or related field
• Experience in a University procurement environment highly desired
• Highly developed oral, written and interpersonal skills
• A working knowledge of contract law
• Proficiency in Oracle

VP, Third Party Risk, Vendor Management Resume Examples & Samples

• Extensive experience with Vendor Management within a Financial Services Firm
• Collaborate with appropriate risk SMEs in functional and regional areas to support due diligence and risk assessment of vendors
• Subject matter expert in vendor management risk reviews, tiering of vendors, ongoing management
• Perform compliance monitoring and reporting as well as quality control on vendor management program
• Perform periodic testing of vendor compliance to program goals
• Be sufficiently versed on vendor due diligence and assessment mechanisms to effectively liaise with subject matter experts to provide guidance. Provide support and expertise to relationship managers on vendor management
• Able to coordinate audit preparedness and regulatory inquiry responses for the Federal Reserve, FDIC etc.,
• Extensive knowledge of vendor management “Best Practices” and key regulatory requirements
• Monitor completion of action plans; work with relationship managers to create action plans
• Review preliminary risk assessment and provide guidance to relationship managers on next steps of risk process
• Continuously work to streamline vendor management process to provide optimal client experience to internal partners while balancing risk
• Create and implement novel approaches to training and education on vendor management. Recognize training and education needs of a variety of vendor management constituents and tailor training and education materials to audience
• Ability to interact with personnel in all levels to further goals of vendor management team
• Support Director of Vendor Management on vendor segmentation, risk profiles, writing procedures, provides guidance to Vendor Management Constituents
• Excellent communication skills and ability to facilitate vendor risk process
• Support the Vendor Management Team by obtaining additional knowledge in the Vendor Management, Financial Services with emphasis on Financial Services Risk measures such as SSAE 16, ISO Certifications, SIG assessments and other industry standards. Continue to stay on top of industry trends in terms of vendor management and risk management. Continually look for ways to better CIT’s Vendor Management Department with industry knowledge
• 7+ years of experience in an Risk/Audit/Control function. Prior Third party risk/Vendor Risk/Supplier Risk experience a MUST
• Sourcing and Procurement: Experienced with collaborating with S+P team on best in class vendor management and sourcing guidelines
• Understanding of contract and approval documentation for RFPs, MSAs etc.,
• Project Management: Ability to manage initiatives and projects, self-starter
• Knowledge of relevant regulatory guidelines, vendor management, Sourcing and Procurement, Financial Services, completing assessments of vendors
• Manage $50m vendor Portfolio for Technology on service , Hardware and Software
• Perform as functional bridge amongst external vendors as well as internal stakeholders
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
• Help and coordinate vendor processes and methods to approve vendors
• Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment
• Participate to formulate workflow processes, methods and policies for applying vendors
• Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged
• Prepare processes for as well as manage analysis, selection and transition
• Monitor contractual agreements for all IT function’s vendors
• Support to explore expansion across new business lines

Vendor Management Strategy, Assistant VP Resume Examples & Samples

• 10+ years of senior level relationship management and strategy setting
• 5+ years of operations leadership
• Excellent communicator with the ability to clearly and concisely articulate ideas, concepts and proposals
• Results orientation with an ability to execute and deliver results in a timely manner
• Self-starter with high level of energy, urgency, and personal accountability
• Strong critical thinking and analytical skills to support strategy, including strong financial acumen
• A demonstrated track record of consistently meeting and/or exceeding performance expectations
• Drive vendor site visits and integration of India deliverables
• Prepare and review monthly/ quarterly plans and updates for leadership team
• Work with global partners to ensure necessary processes and approvals are pursued for any vendor engagement
• 7-10 years of business management/ vendor management experience

Vendor Management Transition Specialist Resume Examples & Samples

• Responsible for the direct interface with and engagement of multiple new end-to-end revenue cycle management clients to transition/integrate selected vendors into the Optum360 environment
• Develop and update due diligence list and master vendor checklist for each new client
• Support Vendor Portfolio Manager on Vendor Risk Assessment for transitioned vendors, as necessary
• Identify cost savings and consolidation opportunities with in-scope vendors
• Review vendor contracts as necessary to determine any impacts for assignment, termination or other critical legal and business terms
• Align efforts with other Optum360 and UHG functions, including working very closely with the Optum360 Growth team
• Partner with business users to assure needs are being satisfied
• Travel to customer and prospect sites and represent Vendor Management as necessary
• 8+ years of demonstrated procurement, project management or operations management experience in the healthcare revenue cycle arena or other similar senior management roles in a similarly complex environment
• Proven ability to create and implement project plans
• Intermediate or greater Excel and PowerPoint skills
• BS/BA in business related field or equivalent combination of education and experience
• Excellent verbal, written and presentation skills

Business Analyst, Vendor Management Resume Examples & Samples

• Inventory Management - review inventory daily, analyze usages daily/monthly. Calculate inventory valuation and usage valuation reports. Manage obsolescence
• Escalate fulfillment vendor issues as required
• Analyze and report on Fulfillment vendor invoices and production volumes
• Print & Fulfillment Vendor management including planning & scheduling
• Create and maintain an ongoing production schedule to meet forecasted demand
• Inventory management and print methodology recommendations
• Utilize knowledge of systems, print production, and fulfillment to further streamline processes
• Work collaboratively with both internal and external teams
• Project management from estimating through fulfillment for prospective members (Supply chain management)
• 2 or more years of experience with Print and Fulfillment
• 2 or more years of experience with process improvement
• 2 or more years of experience in vendor management
• Experience with Microsoft Office including Excel, PowerPoint, and Word
• E Fulfillment
• Experience in vendor negotiations
• 1 - 3 years of healthcare experience
• Experience of vendor administration in a multinational environment
• Fluent in English and at least one other European language. (French, German, Italian, Spanish)
• Able to demonstrate an understanding of internal customers needs

Vendor Management & Performance Specialist Resume Examples & Samples

• You will be instrumental in the set up of the management function for Distribution Agreements involving circa 180 Asset Managers globally. This newly established function will bring together all elements of effective agreement management into a single location and repository
• As the DWM Distribution Agreements Team Lead you will develop relationships with key stakeholders throughout the division, including Legal teams as well as Asset Managers and providers of Distribution Agreement services
• You will complete analysis of Distribution Agreements in effect across PW&CC Division, highlighting differences in agreements and producing proposals to improve terms
• To assist in agreement negotiations you will produce all relevant supporting information including financial data whilst not completing the negotiations themselves
• Implementation and ongoing production of tracking and reporting mechanisms to ensure terms are being adhered to throughout the Division including financial forecast versus actual critique and follow up
• Capture of all Distribution Agreements globally (and associated terms) into a new central repository, including configuration of the repository to achieve meaningful analysis/reporting
• Co-ordinate the implementation of revised terms following successful negotiations completed by key stakeholders, including liaison with all internal and external parties as well as global Deutsche Bank Booking Centres across the division
• A background in either Contract Management or in a Paralegal role is preferred
• Strong interpersonal skills and confident communication style is essential to the success of this role
• Well motivated and enthusiastic team player, able to work with others in a fast paced, dynamic environment
• Very strong Data Analysis, Management Information and Reporting skills including Excel and PowerPoint to a good standard
• Proven ability to transform complex data into meaningful information for a variety of audiences
• Excellent presentation and organisational skills are essential along with the ability to organise and motivate others
• Previous effective team management is an advantage as this role has the potential to expand further
• Wealth Management product knowledge is desirable, however, it is not essential to the role that this is detailed in nature

Vendor Management & Governance Senior Analyst Resume Examples & Samples

• Prepares documented analyses and reports, and makes suggestions for improvements
• Conducts internal interviews and categorize findings
• Performs analysis of data to identify and resolve problems
• Collaborates with team members to develop positive changes
• Determines, implements, and evaluates business metrics to meet ongoing client information needs
• Analyzes and reports on complex data to meet customer needs
• Communicates complex data in comprehensible ways
• Identifies user needs from user requests and develops strategies by which to meet those needs
• Critically evaluates information from multiple sources and clearly indicates quality of final analysis
• Must be able to travel to client site at least twice per month 3-4 days at a time
• Bachelor’s degree in business or related field from an accredited college or university
• MBA or other advanced degree beneficial
• 3-5 years’ prior experience in business analysis, research analysis, vendor management or related field required
• 2+ years statistical analysis of large-scale customer information systems
• Prior experience with management consulting preferred
• Or equivalent combination of education and experience
• Strong analytical skills, including root cause analysis
• Excellent oral/verbal communication skills
• Excellent project management and market research skills
• Excellent negotiating, consensus building and conflict resolution skills
• Ability to work effectively in a rapidly changing environment
• Advanced to expert skills in using computer software applications such as MS Office products
• Able to accurately and effectively solve problems guided only by general organizational objectives, policies and goals
• Demonstrates a collaborative team approach
• Demonstrates integrity in decisions and actions
• Acts as a good steward of the company’s resources
• Create and maintain vendor profiles in the Vendor Panel
• Process vendor applications and contracts
• Assist with vendor/customer calls to the department
• Analyze weekly reporting tools to identify trends and coaching opportunities
• Confirm vendor compliance with all state regulations
• Monitor vendor performance and counsel vendors who are not performing to our standards
• 3-5 years title related experience
• Ability to have a direct impact on a customer’s cost and service level experience within the Company. Being able to manage to a customer’s needs when negotiating with vendors will be critical in maintaining a competitive advantage within the Division
• Customer service skills as demonstrated by the ability to effectively partner with vendors and customers
• Ability to effectively negotiate; cost and performance
• Residential and commercial title experience; including title examination
• Knowledge of products, state regulations and guidelines
• Ability to analyze data and make decisions within defined procedures
• Must be able to prioritize workload and handle multiple tasks
• Intermediate PC skills including Microsoft Word, Excel, Outlook, Sharepoint, Powerpoint, Visio

Project Manager, IRT Vendor Management Resume Examples & Samples

• Strong computer skills including but not limited to Microsoft Office Suite
• Conduct reflects integrity, honesty, and responsibility for decisions and behavior
• Minimum 3 years PM/IRT experience

Quality Manager GCP Vendor Management Resume Examples & Samples

• Cross- functional collaborator
• Results Driver
• Strong working knowledge of
• Coordination and Oversight of Vendor Audits
• Identification and reporting of potential gaps/risks to quality system owners
• Vendor Audit, GCP audit experience strongly preferred, other GxP considered
• Event Management processes and tools, including CAPA and Effectiveness Checks
• Use of electronic audit management systems (Trackwise preferred)
• Investigator Audit experience (preferred, but not required)

Vendor Management Business Management Resume Examples & Samples

• Producing monthly print accruals for Vendor Management and Private Banking Operations, involving compilation of data from various sources
• Reviewing invoices and performing reconciliation to the budget; updating invoice database
• Analysis of postage and materials costs
• Production of monthly vendor summary
• Update of monthly projection files and involvement in forecast build
• Reconciliation of vendor system report to invoices, identification of differences, and correspondence with vendor
• Analysis of variances vs forecast
• 2 year minimum experience in finance related role
• Strong excel and system skills (knowledge of pivot tables and v-lookups required; Microsoft access a plus)
• Detail and control oriented
• Accounting and financial analysis background a strong plus (experience with reconciliation and data mining)
• Expense management experience
• Strong communications skills

Director, Field Services Vendor Management Resume Examples & Samples

• Responsible for managing and strengthening relationships with regional vendors
• Responsible for communicating regularly with the field vendor Directors and/or Managers on key information and change messages
• Oversee operational execution of the end-to-end vendor management process
• Oversee regions vendor performance reviews and assist vendor companies with service targets achievement and address performance issues
• Collaborate across regions to execute day-to-day issue resolution
• Provide input into Independent Contractor Agreement selection criteria, identification of new vendors and incumbent vendors, select vendors from short-lists
• Manage Regional Vendor Management Managers, including setting group and employee goals, providing formal and informal feedback, and coaching direct reports towards high performance
• Address Field Services Vendor Management issues elevated by the Regional Vendor Management Directors and/or Managers
• Works closely with the Field Services Vendor Management Field Operations Director to ensure regional acceptance and collaboration with new Field Services Vendor Management processes
• Works closely with the Field Services Vendor Management Field Operations Director to identify and execute opportunities for vendor standardization of processes, controls, customer interactions, etc. following guidelines established in the Field Services Vendor Management playbook
• Monitors outside labor & material spend against budget and communicates cross-regional performance up through the organization
• Provide upward feedback vendor related escalations and performance, overall vendor relationship
• Work closely with Vendor Management Field Operations Director to manage vendor targets to achieve targeted in-house / vendor mix and achieve needed capacity
• Provide status of performance and relationship health to Vendor Management Field Operations Director & Regional Field Services VPs
• Support enterprise-wide on-boarding and off-boarding related Field Services initiatives and partner with Human Resources, Legal, Customer Care and other necessary organizations to ensure synergy and integration of programs with other departments
• Perform other Field Service Vendor Management related duties as assigned
• Minimum 8 years relevant procurement or telecom project experience, of which 3 years should be in telecommunications
• Proven expertise in negotiating with suppliers in relevant supplier markets within
• Telecommunications
• Fluent in English (both written and verbal)
• Experience in APAC / Myanmar preferred
• Written/oral fluency in Myanmar language is useful but not mandatory
• Minimum bachelor degree qualification, preferably should be in Mobile communication related or business/finance/legal/Engineering/ network discipline
• Preferably certified by a relevant professional body (e.g., CIPS, CPM) or qualified with a relevant Master’s degree (e.g., Supply Management)

Internship Vendor Management Resume Examples & Samples

• You will participate in the management of ongoing projects and present recommendations for process changes based on solid data analysis with the goal to improve the customer experience on our sites
• You will actively be part in launching new ideas and being the point of contact between various stakeholders and teams, both in Italy and across the world, managing the project expectations
• You will support vendor negotiation by guaranteeing the follow-up of our business indicators and provide data sets and analytical support to the business teams, maximizing automation to increase productivity
• You identify the flaws in our processes and come up with action plans to correct them
• You help analyze market versus Amazon performance to ensure we adapt quickly to changing market dynamics

Kindle Content Vendor Management Intern Resume Examples & Samples

• Grow selection of titles on the Kindle store and help address barriers to outstanding titles
• BA/BS required (graduation date no longer than 1 year ago)
• Proven analytical and quantitative skills and ability to use hard data and metrics to back up assumptions
• Proven excel skills
• Street smart and willingness to roll up your sleeves and do what's necessary
• Able to manage projects and deadlines efficiently and independently
• Excellent verbal and written interpersonal skills
• Business level command of the Italian and English language
• Past experience in account management or in digital technologies, media, and e-commerce
• Master's degree preferred
• 5-7 years of relevant experience in retail, operations, and/or business management/consulting with a proven history of delivering results
• 3+ years experience in negotiations and vendor management
• Track record of delivering results, setting strategy, and running a large volume and high profile business

IT Vendor Management Purchasing Specialist Resume Examples & Samples

• Execute order placement for new and existing products for all routine, emergency and capital orders via phone, fax, EDI, including tracking confirmations. Escalates issues to Purchasing Specialist II and IT Vendor Management team
• Track PO receipt with vendors
• Identify purchase order discrepancies provided by vendors including backorders, stock-outs and substitutions. Follows standard process and documentation for resolution
• Manage non-PO invoice inbox, prioritize invoice processing, adhere to internal SLAs
• Execute analysis required to submit non-PO invoices to appropriate IT Leadership for approval; including review of travel expenditures for professional services for compliance to travel policy
• Complete problem-solving and propose solutions for discrepant invoices in partnership with IT Business Leaders and AP as needed
• Problem solves utilizing standard processes and documentation
• Escalate to Purchasing Specialist II or IT Vendor Management for new products, contracts or renewals
• Participate in time sensitive projects as directed
• Identify and report out on trends with discrepant non-PO invoices
• Participate in process improvement initiatives by assisting in the data collection, documentation and implementation of approved work flow
• Bachelor degree in IT or Business, Associate degree, or equivalent work experience
• 3-5 years’ experience with procure to pay processes
• Information Technology experience
• Strong attention to detail skills

Exchange Traded Derivatives Vendor Management Resume Examples & Samples

• Ownership of offshore day to day process by ensuring timely clearing of ETD trades and breaks management in the APAC markets in an accurate, controlled and timely manner
• Work closely and supervise the offshore clearing, Breaks management and other utility team to ensure timely and accurate completion of daily tasks
• Attend team huddle held by Offshore teams and ensure issues/learning are correctly disseminated
• Training and mentor the offshore team with regional best practices
• Police the Offshore SLA/Smartops/Incident Log/Escalation matrix adherence. Ensure timely SOP updates and access review/removals
• Ensure all regulatory submission or reporting to the exchange are accurate and timely
• Timely escalation of issues to the appropriate management level
• Timely and effective investigation and resolution of breaks
• Ensure that all trade queries are proper investigation and responded to on a timely basis
• Regular review of procedures and workflows to identify necessary changes or enhancement to improve efficiency
• Engage and drive process improvements (Lean, Pex) and TOM projects with Offshore team
• Support adhoc projects for exchange mandatory and business driven initiatives
• Work with line manager to develop training plan that identifies both technical and soft skill requirements
• Actively seek regular 1:1 meeting with line manager, and subscribe to formal objectives and personal development program with the line manager
• Onshore / Offshore governance – coordinating / chairing calls between UBS and CTS process owners. Driving behavior between the teams to increase the level of partnership and trust
• Risk environment – ensure the risk culture within the vendor is well managed and driven across the entire vendor organization. Engaging teams/individuals when incidents occur to ensure lessons are learnt
• Communication – Driving improved communication between onshore/offshore teams

VP-global Reference Data Operations Vendor Management Resume Examples & Samples

• Intermediary for Operations across multiple corporate groups – Legal, Sourcing, Third Party Oversight, Market Data Services and Finance
• Various project work for LOB driven initiatives
• Liaise with Technology and dealing with IT projects and issues impacting operations
• Asset Pricing & Reference Data platform centric on-boarding support
• Self-motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines
• Proven ability to communicate effectively within a team environment and interact across departments
• Demonstrate experience with and knowledge of Microsoft Office products
• Experience &/or in-depth understanding of cost-allocation modeling and process and the ability to synthesize large data sets
• Risk based mindset; drive enhancements to increase efficiency and controls
• Capable of building effective relationship across grades and locations
• Ability to act independently demonstrating a persistent and tenacious approach to tasks
• Market data knowledge and understanding of various vendors e.g. Bloomberg, Reuters, IDC, S&P, etc

Administrator, Vendor Management Resume Examples & Samples

• Responsible for providing functional support, end-user training, and requisition processing
• Provide analysis of data elements within the system, including contract expirations, resource allocation by FOB/resource manager/project, and supplier analytics
• Actively perform on-going quality assurance assessment to ensure quality of system data
• Track and report all sourcing-related activity; create a variety of reports and other decision support materials
• Ensure all contracts are collected, entered, and maintained in the eProcurement suite accurately
• Evaluate and recommend changes to improve effectiveness of procurement processes, including automated activities
• Create personal tracking reports, presentations, vendor analysis, and participate in general administrative duties as assigned
• Bachelor’s degree in business, legal or information systems and/or 3-5 years of direct System Admin/Contract Administration experience preferred
• Diverse background concerning operations and internal support
• Technical knowledge in ERP or Contract Management System preferred
• Advanced to Expert-level user of MS Office Suite (Word, PowerPoint, Excel). MS Access and other technical systems is a plus
• Experience working with an eProcurement tool preferred (e.g. Ariba, Emptoris, Oracle, SAP, BravoSolution, Coupa)
• Knowledge of the sourcing lifecycle, including RFx development, vendor negotiations and contract development
• Acute attention to detail

Operations Risk & Control Vendor Management Specialist Resume Examples & Samples

• Review and track risk components of Operations supplier relationships
• Coordinate, facilitate and / or lead vendor contract negotiations
• Conduct, facilitate and / or track formal vendor governance meetings
• Provide regional functional leadership, management and coordination
• Knowledge of risk-based vendor management governance
• Experience in negotiating supplier contracts
• Collaborative & able to build effective working relationships with all levels of employees
• Strong skills in negotiating & relationship building
• Detail oriented and able to quickly grasp big picture issues
• Driven and able to initiate

Vendor Management Leader, Customer Care Resume Examples & Samples

• Develop a deep understanding of consumer needs, both existing and potential, and use that knowledge to deliver innovation that provides excellent customer service
• Form comprehensive vendor and contact center tools (software/saas) strategy for that encompasses how and where we serve consumers to deliver on strategic objectives
• Develop an automation roadmap to drive cost reduction
• Develop omni-channel vendor roadmap and work cross-functionally to implement
• 10+ years of vendor management experience, with expertise in evaluating performance of vendors, holding vendors accountable to SLAs, optimizing contracts through negotiations and resolving reliability/dependency issues with vendors
• 5+ years leading vendor management teams. Demonstrated ability to lead teams toward corporate objectives
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
• Ability to utilize influence in a matrix organization to produce results
• Experience with change management aptitude and ability. Takes a proactive role to bring about change, applying new ways to develop the business through improved management of people and processes
• Experience in consumer credit, consumer lending and/or customer service/collections area a plus
• Interprets internal and external business challenges and recommends best practices for the job family, leading implementation of changes for own team
• Cultivates relationships with internal and external peers to gain perspective on industry challenges and identify new ways to manage own team
• Inventory Management - review inventory daily, analyze usages daily/monthly
• Calculate inventory valuation and usage valuation reports
• Manage obsolescence
• Project management from estimating through fulfillment for prospective members (supply chain management)
• 1+ years of experience in one or more of the following: print & fulfillment, process improvement, or vendor management

Senior Vendor Management Resume Examples & Samples

• Full P&L and category management, possessing a thorough understanding of internal and external variables that impact the business. This entails owning key work streams intended to drive both topline and bottom line growth behind tackling various P&L line items
• Hiring, developing and leading team of Retail Vendor Managers
• Collaborating on Marketing and Merchandising initiatives
• Innovating and implementing new customer and vendor programs
• High threshold for working in an ambiguous, fast packed environment – figuring it out and adapting as you go
• Experience in the Beauty industry

IT Vendor Management Office Analyst Resume Examples & Samples

• Design and Establish the Vendor Management Office (VMO) under the overall guidance of the VMO Lead
• Lead the design and deployment of industry standard Vendor Management processes and engage with / manage IT vendors
• Deploy and continuously improve standard vendor management scorecard and review process
• Lead annual executive reviews for all vendors managed under the Vendor Management Office
• Work with operational teams to monitor and report on IT vendor performance in areas including quality, performance, financial and relationship status
• Collect, consolidate and communicate vendor performance and relationship score results to both stakeholders and IT vendors and establish vendor improvement programs as appropriate
• Analyze problem areas and help improve overall vendor performance and, where necessary, resolve disputes with IT vendors
• Assist IT subject matter experts and procurement with IT vendor evaluation (e.g. selection criteria, procedures, and best practice tools and templates)
• Assist procurement staff to negotiate with vendors to enable more cost-effective acquisitions
• Provide appropriate support/training to senior staff that engage with individual vendor accounts
• Work with finance teams to provide financial information for the annual budget; identify cost reductions
• Manage communications with vendors
• Has an ability to understand people and technologies with the ability to know what questions to ask to guide someone through solving a problem (without knowing the subject matter)
• Be communicative and social, assertive and enthusiastic
• Must be able to facilitate discussion and discover alternatives or different approaches

Procurement Specialist Telecom Sourcing & Vendor Management Resume Examples & Samples

• Relies on experience and judgment to achieve goals
• Nurturing stakeholder relationships by serving as a business partner, helping identify critical business needs and providing sourcing services, both strategic and tactical, that exceed their expectations
• Seven years of sourcing or related experience, with at least three years supporting the sourcing of professional and/or staff supplementation services, including conducting direct supplier negotiations
• Experience in a leading analytical and/or sourcing role for at least one outsourcing or managed services agreements involving infrastructure management, application development and/or maintenance, network services, end user computing, help desk services, and/or IT security
• Advanced negotiation skills
• Outstanding communication and presentation skills
• Ability to perform detailed quantitative analysis in MS Excel
• Strong project management experience
• The hire, will be primarily accountable for supporting the sourcing of infrastructure- and application-related managed IT services (i.e., outsourcing agreements)
• Serve as a point of contact for key stakeholders up to the EVP/SVP level across multiple business segments, and will be expected to work on a day-to-day basis with project team members at the levels of VP, Director, Manager and below
• Be accountable for sourcing an annualized contract value of ~$250M, primarily among approximately one dozen suppliers
• Be responsible for helping drive compliance with internal policies and procedures, and mitigate risk
• This position will interface with multiple levels of leadership and contributors across multiple segments of the company. It is important for this position to nurture relationships across the stakeholder and supplier communities
• Lead and/or support cross-functional teams of stakeholders through full life-cycle sourcing projects, including project planning & management, analysis & strategy, supplier evaluation & selection, negotiation, and supplier relationship management. Specifically, with respect to telecommunications initiatives, this may include, but is not limited to, the following
• Partner with stakeholders and their chosen third party support staff, if applicable, to lead and manage the end-to-end sourcing process
• Maintain and utilize suitable RFP templates that provide ample, clear direction to suppliers and can be easily re-purposed for future sourcing efforts
• Advise and guide stakeholders throughout the supplier evaluation, due diligence and down-select process, including making down-select recommendations to stakeholders, based on quantitative and qualitative analysis of supplier responses
• Collaborate in defining and then deliver messages to suppliers about potential improvements in their proposals, as well as timing and logistics; respond to supplier questions and requests, in partnership with business, financial, and legal stakeholders
• Assist with the due diligence process by making recommendations for supplier reference checks and coordinating site visits with suppliers
• In partnership with stakeholders, assist in the drafting, negotiation, and finalization of contract exhibits and any related attachments with suppliers
• Work closely with corporate legal, security and privacy to tag team in the negotiation of contract terms, orchestrating the sourcing process to satisfy their interests as well as that of the business in a timely manner
• Provide post-contract support as requested by stakeholders
• Nurture stakeholder relationships by serving as a business partner, helping identify critical business requirements and providing sourcing services, both strategic and tactical, that meet or exceed their expectations
• Foster a collaborative environment among stakeholders and with other sourcing teams
• Maintain strong relationships across various

Manager, Procurement & Vendor Management Resume Examples & Samples

• Analyze current spending on indirect costs to assess and prioritize cost reduction opportunities
• Develop a strategy and approach for ongoing vendor management
• Support implementation and execution of the vendor management strategy This includes, but is not limited to the following activities
• Bachelor’s degree required; Master’s degree preferred
• 6+ years’ experience in enterprise strategic sourcing, contracting, purchasing and vendor management activities required
• Previous experience negotiating critical service agreements, to include SLAs, scope and support required
• Previous experience managing third-party service providers required
• Familiarity with the health care industry preferred
• Certification(s) in Purchasing Management (NAPU) or other recognized purchasing certifications such as Government contracting or Public Contracts Manager (NCMA) preferred
• Must be a strong collaborator with a track record of working effectively with internal company personnel and senior executives to generate unified strategies and plans to create a results-driven environment
• Demonstrated ability to interpret and advise on technological trends and cost impact to the business
• Ability to deal with ambiguity in a proactive and positive manner and the ability to work on teams or independently
• Demonstrated ability to develop and maintain strong business relationships and the ability to influence to get to win/win outcomes
• Understanding of financial and contractual related work flows and issues
• High level of detail orientation to monitor SLA performance and related dashboards
• Knowledge of MS Office applications and proficiency in use of Word, Excel, PowerPoint, etc
• Ability to travel as needed, including internationally
• Dealing with Ambiguity
• Drive for Results
• Action Oriented
• Technical Skills

Mortgage Servicing Vendor Management Lien Release Analyst Resume Examples & Samples

• Acquire data from primary and/or secondary sources and maintain currency through proper versioning and other controls
• Identify, analyze, and interpret trends or patterns in complex data sets that reveal adherence to or deviations from established legal, contractual, regulatory, compliance standards, and/or operational controls
• Filter and “clean” data, and review computer-derived reports, printouts, and performance indicators to locate and correct reporting problems
• Work closely with management to prioritize business and information needs, especially related to metrics that support service level agreements (SLAs) and other key performance indicators (KPIs)
• Identify potential process improvement opportunities from specific analytical experiences
• Perform Quality Control (QC) reporting on STARS performance for all Re-conveyance processes
• Monitor all required attorney and vendor tasks to ensure accurate and timely completion
• Support the development, monitoring and analysis of applicable Key Performance Indicator (KPI) reporting
• Ensure vendor(s) remains in compliance with all regulatory requirements – including CFPB and Investor-related regulations
• Handle and resolve all escalated issues
• Minimum of three (3) years of experience with vendor oversight including contract management, reporting, analysis, auditing and reconciliation is required
• Minimum of three (3) years of Mortgage Servicing experience required
• SQL and Hyperion experience preferred
• Sharepoint experience preferred
• Ability to manage multiple priorities in a timely manner
• Ability to meet the needs of internal and external customers by delivering high quality service
• Rapidly adapts to changing information, conditions and/or unexpected obstacles
• Experience with reporting utilizing multiple databases, statistics and experience using a range of quantitatively-based analytical methods
• Knowledge of data models, reporting requirements definition, data mining, and stratification techniques
• Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)
• Proficient with spreadsheets, standard office automation applications and relational database structures

Rfit Vendor Management Invoicing & Operations Supporter Resume Examples & Samples

• Billing and Invoicing
• Excellent computer skills gg
• SharePoint designing knowledge preferred
• Experience of working in a very dynamic environment
• Ability to handle competing initiatives simultaneously
• Strong ethical and collaborative skills
• Problem solving and decision making– making timely, quality decisions
• Teamwork and Collaboration – working together to deliver results
• Results focus – achieving results resiliently

IT Vendor Management Operations Resume Examples & Samples

• Ability to work with vendor organizations to ensure value is being delivered to Equifax by utilizing relationship building, operations management and collaboration skills
• Ensure projects/initiatives are successful, completed on time, meets the goals/objectives and is successfully deployed
• Work with vendor management and business units, managing performance and operational aspects of vendor engagements
• Ability to assist in developing contractual agreements with vendor organizations, establish service levels and performance guidelines, develop measurements and processes to ensure traceability between contract and vendor performance
• Must be able to balance the needs of our internal customers, the Global Sourcing Office, the vendor, and other Equifax areas as needed during the contract pre- planning phase and throughout the contract maintenance cycle
• Use strong analytical and critical thinking skills to quickly assess situations, develop strategies for vendor operations management, and align with policies/procedures/best practices as defined by the stakeholders
• Ability to develop the appropriate processes to standardize and streamline activities across all vendors, and all geographies. Work with metrics and analyze strengths and weakness in vendor performance, develop plan for correction, and risk mitigation
• Strong communication skills and ability to work with all level of resources and Application teams
• Attention to details, understanding of contracts, and financial implications associated with contracts
• 3 + years of Vendor Management and operations experience

Global Risk-vendor Management Resume Examples & Samples

• In conjunction with Sourcing and the Process Owner, manage risk throughout the Contract lifecycle, including Vendor-level Risk
• Work with Process Owner to on-board the Vendor and transition the business
• Developing a working knowledge of the Vendor and its key contracts
• Implementing risk management routines with the Vendor and key stakeholders (to include vendor managers from other FLU/CF's utilizing the services of the assigned vendor)
• Monitoring and assessing the Vendor’s business performance and risk management
• Ensuring execution of appropriate oversight and governance activities, coordinating and executing against Enterprise baseline deliverables
• Ensuring escalation of Vendor Risk and Issues via FLU/CF and enterprise governance routines
• Understanding all aspects of the company’s vendor management program
• Identifying potential risks, implements key controls, and validating performance and risk objectives
• Facilitating cross functional communication and work efforts between Vendor Managers and line of business stakeholders
• Oversee transactional activity (Purchase Orders and invoices) over the Contract lifecycle
• Vendor management experience in a large, global organization or project/program management experience
• Experience with internal control teams and ability to partner effectively with clients, peers and external providers in order to ensure delivery fully integrated services
• Self-starter, organized, versatile, and capable of performing work with minimal direction and leading others
• Strong critical thinking skills and demonstrated ability to balance risk / reward in the decision making process
• Highly organized with ability to drive many competing priorities

Procurement & Vendor Management Resume Examples & Samples

• Develop strong working knowledge of the technology supporting the procurement, vendor management and contract management processes to provide advice and ensure compliance on the optimized use of the system
• Manage the governance around the vendor management program, its risk management, oversight and operational requirements
• Drive projects for continuous process improvement and bring innovation into the team. Lead initiatives /projects from the front
• Assess effectiveness of the procurement and vendor management process through reporting,
• Monitor vendor and consultant compliance with policies, procedures and contract terms
• Undertake sensitivity studies to determine the existence of client relationships within
• Minimum Bachelor’s Degree
• Minimum 5-7 years relevant experience in sourcing, supply chain management, contract administration, vendor management and operational risk management
• Sound knowledge of the procurement lifecycle and vendor engagement
• Ability to interpret, analyse and compare multiple information / documents
• Knowledge of e-Sourcing platforms eg. SAP, ARIBA and experience in publishing reports leveraging such platform will be an added advantage
• A high degree of personal and professional ethics and integrity
• Strong written and oral communication, administrative, and organizational skills
• Ability to coordinate and interact effectively with global colleagues
• Ability to handle conflicting priorities and multiple deadlines
• Ability to easily adapt to a dynamic and changing organization
• Impeccable attention to detail
• Ability to highlight process gaps with actionable solutions

Associate Operations Risk & Control BCP & Vendor Management Operations Resume Examples & Samples

• Transition governance - Transition governance & Legal documentation/ CCs/ MER
• Management reporting and facilitating Vendor Reviews
• BAU governance - KPIs/ KRIs, Financials Invoicing, accruals and TDABC, HC Reconciliation, Post Go live change management, Exception Management and resolution of ongoing issues
• BAU Governance Support BCP, IT/ Infra, Risk/ Compliance/ Internal Audit related, Legal and Compliance related, RMG related, GWSS related
• Providing support on Enhanced Vendor management and Firmwide Supplier Management Program Support
• Highly committed and self-motivated
• Well organized with High regard for attention to detail and accuracy
• Strong written and verbal communication skills; excellent follow-up skills
• Expertise in making presentations for management & other stakeholders
• Demonstrates strong interpersonal skills
• Strong client service orientation
• Expert in multi-tasking, organizing and prioritizing critical tasks
• Good knowledge of MS-Office /
• Having basic Risk Management understanding

IT Vendor Management Manager Software Resume Examples & Samples

• Develop, review, negotiate, and manage agreements between Emerson and its software vendors
• Manage the relationship between Emerson, its divisions, and key third party software vendors to ensure that the proper support and attention are given to the Emerson account
• Drive communication programs that help ensure the dissemination of critical information to Emerson divisions regarding software agreements, compliance and licensing models
• Manage corporate IT initiatives in a manner that drives adoption, removes administrative roadblocks, enhances communications, and ensures that executive targets are met
• Liaise between Emerson divisions and key software vendors on strategic initiatives
• Help identify new areas of opportunity for Emerson through project work and research
• Create software tracking mechanisms and license models that aid in the management process
• Create and maintain an external network for information gathering
• Help formulate and create strategic communications targeted at Emerson executives or software vendors
• 5+ years of work experience in the sourcing &/or information technology fields
• Deep knowledge of software license agreements and software vendors
• Broad Knowledge of Business Applications and Software Solutions
• Ability to excel in a team environment
• Strong informal leadership capabilities
• Negotiating prowess
• Excellent presentation skills (creation and oral)
• Experience in financial modeling around software license models
• Experience in managing software license tracking and compliance

Manager, IT Procurement & Vendor Management Resume Examples & Samples

• Work with Information Technology & Digital Operations groups to effectively leverage vendor landscape and to identify savings opportunities across vendor engagements
• Support implementation and execution of the vendor management strategy
• Perform spend analysis based on several different sources of information, prepare financial models
• Develop picture of vendor spend within the short and medium-terms (12-24 months) to optimize discount levels during vendor negotiations
• Establish and formalize vendor management practices with various business uniits, e.g. vendor onboarding process and vendor risk assessment and management
• Negotiates and manages enterprise wide global contracts with IT suppliers and internal stakeholders
• Create executive-level presentations relating to opportunity assessments, project overviews/status, and overall sourcing plan
• Create contract, performance and relationship management procedures
• Targets IT commodities, initiates corporate agreements, builds supplier relationships, and negotiates industry competitive pricing models, service levels and support for internal customers
• Forecast timely price and availability information on assigned commodities / suppliers to enable efficient decisions to support global strategies
• Track and report savings and business value for each executed deal
• Actively participate in building a strategic vendor management program for SNIs technology and digital vendors
• BS/BA in related discipline and at least 5-8 years of experience in related field
• Minimum 2 years of experience leading and managing a team
• Minimum 3 years of experience in vendor management, including management of third-party vendors and contract negotiation
• Two or more years of experience in IT procurement/IT buying are desirable
• Background and knowledge and strong interest in Information Technology field
• Information Technology Infrastructure Library (ITIL) experience is desired, but not required
• Uses comprehensive knowledge of functional/technical and business best practices to improve own work and the work of less experienced colleagues
• Takes steps to gain new perspectives from external sources
• Balances competing priorities based on understanding of team/business needs
• Knowledge in the Information Technology & Digital vendor landscape (outsourcing/offshore service offerings, pricing, and delivery structures, hardware, software); familiarity with key vendors serving the media industry
• Strong knowledge of sourcing and procure to pay processes
• Awareness of best practices regarding vendor management (e.g., strategic alliances, supplier performance, supplier diversity, preferred suppliers, etc.)

Intern Vendor Management Resume Examples & Samples

• Effective written and spoken communications skills in Portuguese and English
• Academic excellence – attends to a top university in São Paulo area and graduates in 2017 or beyond
• Analytical and comfortable with the use of MS Office tools and new systems
• Maturity and business acumen
• Communicative
• Understanding of social media and ecommerce is a plus
• Love for books/reading is a plus
• SQL and research skills are a plus

VP, Vendor Management Operations Resume Examples & Samples

• Provide leadership with regard to all facets of operations analysis & outsource vendor performance management
• Drive continuous improvement of vendor performance, service delivery, and service levels
• Define, develop, and drive operational strategies
• Develop standardized scorecards with financial accountability
• Ensure standard invoice reconciliation process along with spend tracking
• Create operational process and procedure standardization for vendors
• Execute major policies, programs and objectives (both strategic and tactical) to ensure company’s success
• Develop strong relationships with vendors
• Promote effective performance monitoring of key vendors and reduce disruptions to the business
• Support execution of sourcing strategies
• Attract, retain, and develop vendor management team members
• Prepare month end and year-end financial reviews of vendor results and expenses compared to budget
• Support the finance team by creating year ahead forecast projections based on year end results
• Prepare monthly financial business reviews and variance summaries to budget and forecasted volumes and expenses month over month, year over year
• Create financial reporting and analysis to provide insights into 3rd party expenses and track and monitor costs per call and other financial data
• Ability to partner with business units to provide insights on driving cost efficiencies and performance results for all 3rd party vendors
• Must be available for extended hours, as needed
• Perform other related duties as assigned
• Provide a complete Vendor Ordering and Decommissioning Administration function and support the activities relating to Vendor Management for all orders
• Complete the relevant documentation required to secure and decommission vendor services in support of the efforts of the Vendor Management team
• Ensure that subcontracted purchases are completed so that the relevant service can be delivered within the agreed timelines
• Assist with basic system support by capturing, updating and maintaining the related database and systems as required by the Vendor Management process, ensuring complete data accuracy of all orders placed
• Responsible for processing circuit decommissioning with local and international vendors
• Assume responsibility for all administrative duties required by the teams supported
• Commit to Living the IS Value while in the employment of Internet Solutions
• Good communication skills (Verbal & Written)
• Strong written and spoken English
• Self-starter and completer
• Excellent client-service skills and customer-facing skills
• Excellent telephone manner and good listening skills
• Ability to work under pressure and to demonstrate ownership
• Ability to work alone without supervision and in a team environment
• Ability to prioritise along with good time management skills
• Sense of ownership/accountability
• Flexible and adaptable to meet the team/clients’ needs
• Honest, polite, hardworking, punctual and reliable
• Business Services delivers high-quality, commercially managed services to internal partners throughout the firm
• Real Estate plans, builds and operates the firm's facilities worldwide, and is critical to ensuring that our core businesses operate efficiently 24 hours a day, 7 days a week
• Finance, comprised of central hub in Bengaluru, India and regionally based teams, provides accounting and control, financial analysis, decision support, procurement, contract administration and management reporting for all initiatives within the Services Division and for business partners across the firm
• Administration and Communications oversee organizational development and internal and client communications
• Drive projects for continuous process improvement and bring innovation into the team. Lead initiatives / projects from the front
• Minimum 5-7 years relevant experience in sourcing, supply chain management, contract administration,
• Vendor management and operational risk management
• Ability to interpret, analyse and compare multiple information / documents Knowledge of e-Sourcing platforms eg. SAP, ARIBA and experience in publishing reports leveraging
• Ability to maintain a challenging schedule and manage competing deadlines
• A team-oriented person who is able to work with and complement other individuals in working toward and accomplishing a common set of goals
• A flexible and nimble approach to work
• The IT VMO Analyst will perform or assist with VMO contract management responsibilities like documenting contract issues, tracking contract changes and expirations, tracking the status of contract deliverables, and administering vendor Non-Disclosure Agreements
• The IT VMO Analyst will perform or assist with VMO performance management responsibilities like monitoring and reporting vendor performance metrics and service provider service levels
• The IT VMO Analyst will perform or assist with VMO financial management responsibilities like auditing vendor/service provider invoices and tracking invoice payments
• The IT VMO Analyst will perform or assist with VMO relationship management responsibilities like participating in vendor/service provider governance meetings (taking minutes of those meetings, tracking meeting action items, and administering service provider customer satisfaction surveys)
• ITVMO Analyst will also assist with IT Procurement operations like preparing and obtaining approvals for purchase orders
• ITVMO Analyst will be responsible for the administration of telecommunications inventories
• ITVMO Analyst will assist in the production of detailed reports covering all aspects of VMO operations
• Excellent Excel, Word and PowerPoint skills (Visio also preferred)
• Basic understanding of Information Technology terminology and operations
• High attention to detail and accuracy of work
• Ability to thrive in an dynamic, fast paced environment with high role and process ambiguity
• Ability to write concisely and a accurately
• 5+ years of experience in an IT Department as an administrative assistant, project coordinator, or other role that provides experience in the duties associated with this role
• An Associates or Bachelor’s Degree is in Business, Finance, Computer Science or other relevant field is desired

IT BDC Vendor Management Resume Examples & Samples

• Support in oversight of IT CoE sites in India including Captive, Affiliates and Vendor locations
• Providing support and facilitating the onboarding of strategic deployment projects into the site, and ensuring overall compliance with broader strategic initiations
• Supporting capacity planning for IT footprint in India sites. Engaging with the multiple IT functions, CRES and Global CoE to provide IT requirements and agree on real-estate strategy
• Support in Development and management of the site human capital strategy, including people development for IT Staff
• Supporting in ensuring that deployed IT functions maintain compliance with all local legal and regulatory requirements, and interfacing with the necessary parties where required
• Supporting and leading local activities for regulatory inspections and Audits
• Planning, Preparing for and hosting monthly vendor governance calls
• Planning, Preparing for and hosting Half-yearly strategic business reviews
• Supporting MSA renegotiations and rate-card renewal activities
• Providing inputs for vendor exception management cases as and when required
• Site local legal and regulatory compliance
• Site development and growth in line with the IT CoE strategy
• Capacity planning for IT functions in the site
• IT COE vendor management

Sourcing & Vendor Management Contract Governance Manager Resume Examples & Samples

• Each of our agreements is managed from a regulatory perspective,
• Any delivery risks are appropriately managed and escalated, and
• Governance issues that appear to be chronic are appropriately remediated

Senior Manager, Retail Vendor Management Resume Examples & Samples

• 5-7 years of relevant senior level experience in retail, operations, and/or business management/consulting with a proven history of delivering results
• 5+ years experience in negotiations and vendor management
• Superior analytical and quantitative skills, comfortable with complex financial data
• E-Commerce experience preferred

Head of Vendor Management Consumables Appliances Resume Examples & Samples

• University degree required ideally in an analytical discipline, e.g. business or engineering, ideally MBA
• Excellent negotiation skills in English (and ideally German or a strong will to learn German quickly)
• Additional European language skills

Vendor Management Senior Advisor Resume Examples & Samples

• Manage external vendor relations for the Operations team at Dell Financial Services and act as a liaison amongst external vendor and internal stakeholders
• Communicate updates, processes, requirements and expectations to vendor as needed and track, measure and report on vendor performance
• Identify process improvement opportunities, assist in the management of vendor-related projects and facilitate and coordinate change management efforts
• Provide onsite support for expansion across new business lines, oversee vendor performance during US business hours and supervise and lead quarter-end activities
• Communicate and consult regularly with operations manager and act as a team lead and offer guidance to the external operations team by becoming a subject matter expert
• Assist with capacity plan and staffing needs
• Ability to travel to the US 1-4 times a year
• Experience in business underwriting in banking or financial services organizations
• Experienced in both automated and manual underwriting, with a focus on manual
• A background in finance or accounting, including studies
• Availability to work on a US-hours schedule (16:00 - 1:00)

Junior Vendor Management Specialist Resume Examples & Samples

• May perform one or more of the following duties
• Deliver face to face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives
• Assembles and distributes course materials and teaching aids
• Answers routine inquiries regarding training courses and schedules
• Operates audio visual equipment during training programs
• Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries
• Identifies and communicates errors, gaps or inaccuracies in the training materials
• Works with vendors and other third party sources to coordinate technical or professional training offerings
• Around 5-year partner management experience
• Understanding of Japan IT business and characteristics
• English proficiency (conference calls, emails, development of documents in English, etc.)
• Data analysis and Presentation skills
• Technical Skills for Enterprise/Client products

Exchange Vendor Management Organization Manager Resume Examples & Samples

• Participate in the budgeting process to assure adequate appropriation of funds
• Works closely with multiple department leaders to understand business needs and seeks to achieve the highest value service from vendors and evaluates vendor performance according to established performance metrics. Provides expertise in the interpretation and application of contracts
• Ensures alignment b/t HIX and vendor contracts
• Assists in identification, development and implementation of new contract policy and processes
• Manages contract administration, and evaluates performance to ensure optimal customer-supplier relationships
• Builds and manages relationships with key stakeholders and vendors to ensure that organization goals are met
• Manage quarterly&annual performance reviews and controls assurance activity
• Responsible for driving operational performance by managing the vendor selected by Kaiser to administer the Individual On Exchange enrollment, billing, and payment processes
• Manage the overall performance of vendor performance in terms of quality, resources, and delivery of service
• Ensure all aspects of vendor SLAs are consistently met
• Lead a team responsible for managing vendor service requests, incidents, problems, disputes, and escalations
• Act as an internal escalation point for operational service requests, incidents, problems, and disputes
• Establishes and maintains regular meetings with key operational/technical executives and stakeholders to ensure a clear and consistent communication of vendor performance and risks
• Escalations for client and internal resources
• Escalated operational issues above original point of contact
• Escalation point for DOI complaints, HIPAA violations, and other regulatory and compliance inquiries
• Eight (8) years relevant experience

Team Supervisor Vendor Management Resume Examples & Samples

• Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship
• Direct line management for the Seller Support Associate Advisor role
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed
• Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
• Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience
• Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
• Participates in daily Kaizen events to identify and implement process improvement change initiatives
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
• Ability to work shifts - especially night shifts from 03.30pm till 12pm

Coordinator, Global Vendor Management Resume Examples & Samples

• With the Sourcing Manager, serve as BCG's relationship manager with providers of third party data and research
• Undergraduate degree with high academic achievement required, MLS degree preferred
• 3-4+ years of relevant business experience preferred

Vendor Management Integration Specialist Resume Examples & Samples

• Review vendor contracts as necessary to determine any impacts on assignment, termination or other critical legal and business terms
• Work with Vendor Portfolio Manager to effect the transition/integration and on Vendor Risk Assessment for transitioned vendors
• Evaluate transitioning vendors to identify opportunities for risk reduction, consolidation and expense reduction
• Identify Migration BSL (administrative ordering staff) network and communicate ordering processes for new end to end revenue cycle management clients
• Provide leadership to and be accountable for the performance and direction through multiple layers of management and senior level professional staff
• Travel to customer and prospect sites to represent Vendor Management
• Perform additional duties as assigned
• Demonstrated passion and commitment to positive and effective customer service and experience
• Excellent verbal and written and presentation skills
• Advanced or greater proficiency in Excel (ability to perform VLOOKUPs and pivot tables)
• Strong analytical and interpersonal skills, proven ability to influence and negotiate complex and matrix reporting relationships

Manager, New Vendor Management IT / ES Resume Examples & Samples

• Identify, engage and integrate a small portfolio of new vendors to Amazon.es or Amazon.it, analysing complex data to identify growth opportunities to help the MVR team succeed
• Excellent written and verbal communication skills with the ability to explain complex concepts in a simple manner
• Ability to work with wide range of people at all decision-making levels; ability to influence and make an impact internally and externally
• Spanish or Italian fluent language

Director of IT Procurement & Vendor Management Resume Examples & Samples

• 5+ years of IT and Telecom sourcing and category management experience along with other IT functional experience
• BS/BA required, MBA or other relevant degree/ certification highly desirable
• Excellent negotiation skills and experience managing complex contract negotiations
• Superior relationship building skills and ability to lead and influence change in the face of complexity and ambiguity
• Proactively collaborates with business leaders, suppliers and internal teams and quickly establishes credibility
• Ability to perform in fast paced, dynamic organization with time sensititive deadlines
• Demonstrated analytical, problem solving, organization, and communication skills
• Project management experience that demonstrates successfully managing complex projects
• Experience with e-sourcing tools

Global Technology Infrastructure Vendor Management Resume Examples & Samples

• Bachelor's Degree required, MBA helpful
• 5+ years of work experience in vendor management, business management, or relevant experience
• Must have strong PowerPoint and Excel skills
• Strong analytical, creative thinking and problem solving skills
• Strong facilitation, process and influence skills
• Multi task, work under pressure and meet tight deadlines
• Execution-oriented, and able to complete tasks independently
• Great presentation skills and comfortable in presenting concepts and ideas clearly
• Comfortable working with all levels of the organization including senior executives
• Work experience in technology is valuable
• Understanding the technology, industry, and technology vendor community is valuable

Senior Manager Asia Head of Sourcing & Vendor Management Resume Examples & Samples

• Delivery and project management of tenders / commercial negotiations, aligning with global strategies and working closely with Global Category Leads and Service Owners
• Contract negotiation, including cross-border / global contracts, working in partnership with the Group Legal Commercial team
• Delivery of the Vendor Management Framework in managing and measuring vendor and internal stakeholder adherence to SLAs
• Consolidation of the vendor base through identification of vendor rationalisation and alignment to preferred vendors and strategic partnerships
• Compliance to the SVM Procurement Policy
• Thought leadership and innovative commercial solutions to deliver towards business strategy and outcomes
• Development of strong relationships with internal leadership and stakeholders

Principal PM, Global Vendor Management Resume Examples & Samples

• Develop the framework to allow us to scale vendor selection across multiple countries quickly
• Work with partner teams such as GS, Amazon Expansions, and our international retail teams to ensure alignment and maximize synergies
• 5+ years in a product/program management role
• MBA or Master’s Degree
• 7+ years in a product/program management role
• Demonstrated track record of delivering large, cross-functional, customer facing projects
• Ability to effectively manage relationships at senior levels (VP+)
• Demonstrated history in creative/big thinking
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up actions
•  Demonstrated ability to grasp and discuss technical concepts, tradeoffs and opportunistic new ideas with technical employees and partners

Vendor Management Inventory Technician Resume Examples & Samples

• Review manual stock levels of various inventories at multiple plant departments for reorder
• Candidates with an Associates or Bachelor’s degree in Business, Welding Technology or Sales will be given priority consideration
• Minimum 2 years experience in product distribution or inventory management
• Experience with welding and safety products, or related industrial products a plus
• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook)
• Self-starter; self-motivated; operates with a sense of urgency; ability to work independently and under
• Pressure to meet deadlines
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to
• Customers and employees
• Strong problem-solver, with a high level of attention to detail
• Comfortable interacting with a wide variety of people with different personalities and backgrounds within
• Airgas and outside the Company
• Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch
• Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects
• Regularly required to stand, sit and talk or hear
• Occasionally required to walk; use hands to finger, handle, feel or use a calculator or computer; and reach with hands and arms
• Occasionally lift and/or move up to 60 pounds and move more than 125 pounds with the aid of material handling equipment
• Moderate to Frequent local travel (75% of work time)
• Workspace space is that requires both indoor & outdoor environments) in various seasonal weather conditions

Vendor Management Organization Analyst Resume Examples & Samples

• Contract compliance and management, drives and monitors accurate financial reporting for vendors, including tracking of: vendor revenue, vendor profitability, and customer account penetration by vendor product, technology, and/or service
• Responsible for the development, implementation and delivery of regular vendor dashboards, vendor/market intelligence reports, identification of significant vendor changes, vendor/market opportunities, vendor risks analysis. Deliver the above through clear and concise written reports, presentations, and briefing/recommendation documents
• Write and create analytics and competitive intelligence tracking systems. Build and maintain both internal and external networks to support intelligence and knowledge gathering
• Develop understanding of the key business and industry drivers for MPTS business units and conduct competitive assessments/market reports, identify important market changes and clearly communicate impact to stakeholders
• Influences by identifying conclusions and/or recommendations that combine multiple inputs, data points and facts (trends, internal and external insights, business context, legislative changes) and inspires change through the delivery of these insights in a simple, compelling manner
• Leads and facilitates special group projects, including but not limited to supporting sourcing and procurement activities
• Additional responsibilities include, but are not limited to
• Minimum of 2 years’ experience in a business intelligence, financial performance analysis, market analysis, strategy, sourcing/procurement and contract management, consulting or similar role, preferably in the healthcare sector
• Strong problems solving skills and willingness to learn
• Demonstrated ability to perform in a cross-functional team environment
• Attention to detail, whilst maintaining a strong sense of summary and ability to synthesize
• Manages very complex or multiple complex projects, on time, on budget and to specifications
• Solid experience working with senior management
• Ability to identify operational and strategic issues and proactively drive solutions
• Demonstrated leadership and influencing skills
• Excellent partnering skills and team player
• Excellent communication and presentation skills with all levels of management
• Ability to multi-task, working proactively and independently in a fast-paced, dynamic environment
• Strong coordination/collaboration skills necessary to gather additional insights from internal teams, industry partners and market data providers on a regular basis
• Customer service orientation with both internal and external customers. Meets internal customer needs based on effectively communicating with stakeholders
• Maintains strong research and analytical skills and the ability to generate and test hypotheses
• Possesses, applies and demonstrates a diverse and comprehensive knowledge and experience of customer service & logical problem resolution principles
• Proficient in the use of PC based office software (Excel, Word, PowerPoint, etc.) and strong technical skills, capable of learning new software quickly. Strong Excel skills are a must
• Bachelor’s degree in Commerce, Business Intelligence, or Supply Chain preferred
• Experience with pharmacy, healthcare data sets strongly preferred
• Knowledge of retail pharmacy or healthcare industry business is preferred

Project Management Advisor for IT Vendor Management Resume Examples & Samples

• 4+ years of program or IT vendor management or negotiation experience, with budget impact
• Creativity and tenacity in identifying new areas to eliminate or reduce costs
• Ability to manage many details and pieces of information, separate processes and cycles occurring at once
• Confidence and assertiveness when engaging with outside vendors
• Excellent Excel skills including pivot tables and formulas, Ariba

Vendor Management Inventory Specialist Resume Examples & Samples

• High School Diploma Required (Bachelor’s preferred)
• Excel / JDE / Computer skills
• Strong written and Oral communication skills
• Develop an integrated sourcing strategy that aligns with the long-term goals and operating plans for CCC and RSO to achieve a high level of customer experience at a reduced cost
• Develop sourcing requirements and vendor performance indicators: service order accuracy, service level, average response time, etc. Ensure CSOD’s sourcing strategy is also in alignment with other corporate and CS level initiatives
• Develop cost benefit analyses and present recommendations to CSOD leadership
• Develop, negotiate, implement, and enforce contract terms and conditions to ensure positive customer experience at a reduced cost
• Collaborating with key stakeholders, exercising influence, and providing guidance and assistance in problem solving across multiple organizations in CSOD
• Coordinate and provide oversight to the vendor escalation function and manage vendor performance related issues
• Manage the development, recommendation, and implementation of policies, procedures and processes to ensure consistent application by supplier, achievement of service standards, improvement in customer experience, as well as safety and regulatory compliance
• Develop and manage the overall outsource budget including managing purchase order funding for the term of the contract
• Serves as subject matter expert to management and manages cross-OU relationships and supporting other organizations that manage supplier contracts and relationships as well as outsource processes
• Possesses five or more years’ experience managing, supervising or leading a group, unit or team
• Demonstrated experience developing organizational or unit objectives, strategies and goals
• Master Degree in Business
• Contract Management Certificate
• Project Management Certificate
• Call center, billing operations and contract management experience
• Strong leadership, Communication, decision making and people management skills

Manager Learning Technology &vendor Management Resume Examples & Samples

• Provides ongoing SLA/KPI reporting
• Works closely with the Learning Admin team to ensure customer requests, reporting, proxy enrollments, and help desk support are completed accurately and timely
• Leverages technology to simplify and enhance the availability and delivery of learning to support organization performance. This may include social, mobile, Virtual classroom etc
• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders and outside vendors, and doing whatever it takes to deliver reliable results
• Exceptional ability to earn trust of subject matter experts and stakeholders
• Experience working with learning management systems -Cornerstone on Demand – Experience Preferred
• Deep subject matter expert in Learning Management systems, database/data structures
• Strong familiarity of authoring tools to include (Camtasia, Captivate, Articulate, Storyline II, Lectora
• Understanding and knowledge of various delivery modalities
• Strong understanding of vendor negotiation, NDA’s, Vendor Setup, MSA’s, SOW’s, Task Orders
• Understanding and working knowledge of finance systems
• Flexible and adaptable to a still developing, changing and complex environment and ability to deal with ambiguity
• Ability to influence at all levels of an organization – and unafraid to constructively challenge
• Ability to work effectively as a team player
• A determination to deliver a high quality of service

Vendor Management Contract Specialist Resume Examples & Samples

• Providing support point for Business Line Service Managers in ongoing monitoring for Contract Management and coordination of stakeholder interaction
• Capturing of Business Line Service information for monthly Third Party performance metrics
• Reviewing Third Party dashboards and scorecards prepared by Data Management and Reporting
• Acting as point of escalation for issues identified by Third Party Assurance or other assessment groups
• Assisting Business Line Service Managers and coordinating with key stakeholders for ongoing due diligence in accordance with policy guidelines
• Strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve objectives
• Strong capability and experience with meeting timelines
• Willingness to travel as required
• Working knowledge of Financial Regulations (OCC, FDIC, FRB)
• Prior financial services work experience

Vendor Management & Operational Excellence Coordinator Resume Examples & Samples

• SharePoint management & maintenance
• Assisting with Requests for Proposal (RFPs) (gathering and editing requirements, managing the distribution, receipt and acknowledgement)
• Reviewing and editing contracts
• Managing External Party Security Assessments
• Facilitating Vendor Non-Disclosure Agreements
• Requesting Vendor Anti Bribery Due-Diligence reports
• Raising Tickets with the Risk Team to localize insurance section
• Requesting Tax approval for all legal documents
• Assisting with Payee Setup or New supplier questionnaire
• Taking meeting minutes, tracking and updating actions for the team
• Managing business travel for the team
• Writing macros for basic automation
• Sending standard templates to vendors
• Creating periodic reports and dashboards
• Managing Follow up with relevant stakeholders as required
• Reporting to key stakeholders
• 5+ years of proven track record in managing administrative tasks within a high profile team
• MS Office & SharePoint management
• Visual Basic (should be able to write Macros)
• Ability to communicate precisely and concisely in English
• Can successfully manage multiple competing priorities simultaneously

VP, Technology Vendor Management Resume Examples & Samples

• Design and implement an effective technology supplier management function
• Promote strong relationships among senior LPL and supplier leaders as well as among working teams
• Evaluate and monitor existing contracts to ensure suppliers comply with contractual terms and conditions
• Monitor & evaluate supplier performance
• Partner with stakeholders to drive resolution of supplier performance problems
• Ensure timely processing of orders and payments
• Develop and execute reporting mechanisms to keep stakeholders well informed
• Bachelor Degree in Technology or previous experience managing technology suppliers
• 8 years contract management experience
• 2 years’ experience managing off-shore providers
• Strong knowledge of contracting processes and understanding of key legal issues

Head of Vendor Management, UK Shoes Resume Examples & Samples

• Passionate self-starter, decisive and able to move with speed to implement ideas
• Previous Fashion Experience strongly preferred
• MBA from leading business school is an added advantage
• High School Diploma or equivalent; Associates or Bachelor's degree in Business, Welding Technology or Sales preferred
• Must have a valid US Driver's License
• Minimum 2 years of experience in product distribution or inventory management
• Responsible for the delivery and replenishment of various industrial product vending machine items with varied customer deadlines
• Orders via SAP and maintains dedicated branch inventory levels for proper customer replenishment
• Responds to customer inquiries related to VMI sales in a timely manner
• Utilizes all necessary sales and marketing materials to promote Airgas products and services
• Enhances selling skills and technical/product knowledge through required training and self-directed research and learning
• Completes and turns in all sales related reporting including inventory reports, call reports, and month-end reports
• Special projects and other duties as necessary
• Employee will be required to observe and assess equipment and information received via computer
• Requires frequent use of a computer, telephone and operation of a motor vehicle
• Able to detect leaking gas from cylinders
• Regularly required to position self to equipment and ascend/descend
• Requires both indoor & outdoor environments) in various seasonal weather conditions
• Valid US driver’s license
• Oversight of the progress of each vendor engagement, whereby ensuring that the business units are following the correct procedures and providing advice and guidance as required
• Maintaining a large electronic contracts data base with expiry dates and key terms, and providing timely notification of expiring contracts to the Procurement Commodity Managers
• Using the GBT Procurement approvals matrix to seek approvals from GBT leadership according the commodity and business area, prior to the commencement of the on boarding process
• Validate the completeness of the process prior to signature being confirmed
• Create and maintain electronic records of executed vendor contract documents
• Publishing the contract documents to the Coupa Workbench (Procurement tool)
• Produce ad hoc reports to GBT leadership on progress of vendors going through the process
• The successful candidate will be able to demonstrate strong organizational and communication skills, relationship management and influencing skills
• Understand company policies and evaluate and monitor contracts to ensure vendors comply with contractual terms and conditions
• Minimum 5 years in progressively challenging roles with strong knowledge of Procurement in areas such as sourcing, negotiations, risk review, on-boarding process, performance management and/or vendor management
• Educational Requirements: Bachelors Degree in Business, Finance, Technology or other related Business Field
• Experience with vendor management processes specific to vendor management program implementations
• Broad commodity expertise across a variety of categories of goods and services
• Good knowledge of negotiating and structuring agreements
• Enthusiastic, proactive contributor who takes on tasks and brings them to prompt completion
• Excellent communication skills (both written and verbal)
• Business Spanish language skills highly desired, both written and verbal
• Proven ability to work under pressure, meet tight deadlines, and adjust priorities as necessary
• Strong organizational skills including the ability to work on multiple projects simultaneously and bring them to resolution; respect for confidentiality
• A strong work ethic with a focus on accuracy and attention to detail is a must
• Great team player, yet with the ability to work with minimal supervision and take on responsibility when needed

Health Services Consultant Positions WIC Vendor Management Specialists Resume Examples & Samples

• A Bachelor's degree or higher in public or business administration, public health, health education or a closely allied field
• Demonstrated experience in the following
• Three (3) or more professional references, to be included in your profile. Please include at least one supervisor, peer, and (if you have supervised other staff) a subordinate
• Responses to the Supplemental Questions

Sourcing & Vendor Management Specialist Resume Examples & Samples

• Work with key business stakeholders to understand strategic direction, business requirements and objectives / priorities across assigned categories
• Drive the development, management and analysis of Requests for Proposal, Requests for Information, bid auctions, supplier negotiations, financial analysis, contract administration and project management
• Assist Vendor Management Head in analyzing, negotiating, drafting and implementation of contracts, and management of contracts and suppliers for contract compliance, deliverables and opportunities
• Perform regular supplier contract reviews / audits; maintain accurate and detailed records
• Assist in the on-going development of Canada sourcing strategies and plans to ensure continued alignment with corporate strategy
• Work with Business Partners to ensure agreements contain appropriate service levels, quality and security standards, performance metrics and financial penalties/incentives as required
• Create and perform analytical scorecard reporting on Supplier Relationships with a focus on performance, compliance to applicable legislation and prompt escalation of issues
• Coordinates and assists with cross functional Supplier review meetings. Prepares presentation materials
• Enhance vendor oversight processes and identify best practices
• Prepare, plan and execute periodic Third Party and/or on-site audits for third party vendors
• Reviews audit findings, grades vendors on audits and creates audit reports to be shared with management
• Routinely handles exceptional/unusual situations, identifies Corrective Action Plans in order to mitigate risk
• Ensure corporate requirements are met by facilitating necessary documentation and reviews, including required updates to internal policies and procedures
• Evaluate current market conditions and provide insight on trends/issues
• Complete initial Risk Assessment for third party and re-evaluate as required; identify any significant changes in relationship to trigger update of Risk Assessment
• Work closely with the Expense Management team and business to monitor on-going supplier spends and conduct regular cost-savings reviews
• Bachelor's or equivalent degree from an accredited College or University
• Bilingual English and French preferred
• Minimum of 5 years of relevant Procurement and/or Business experience
• Experience with cross-functional strategic initiatives
• Strong financial modeling and deal structuring skills
• Experience drafting and negotiating contracts
• High integrity and ethics
• Experience in Supplier Chain Management and interacting with Suppliers’ management teams with the ability to exercise sound, timely and independent judgment
• Holds a deep understanding of the changing economics and operational capabilities of suppliers across a broad spectrum of business types

Vendor Management Organization Specialist Resume Examples & Samples

• Provide governance for effectively managing the partners for high performance
• Ensuring key approaches, processes, and metrics are in place
• To assess the performance against target
• Responsible for operation on budgeting
• Scope of work: supporting stake holder: Four Wheel, Gold Team & Branches Team
• Responsible for managing the partners meet all requirements and targets
• Provide more consistent and timely inputs and requirement to the partner
• Responsible to fulfill all requirement from user
• Doing audit on regular basis
• Responsible for budgeted
• Ensuring people have Grab Culture and Value
• Bachelor degree any major, with experienced as leader who managing operation outbound call or managing function as a partner
• Operation outbound Skills, Walk in/Branches Operation & interrelationship with in key process and metrics
• Minimum 5 year as related job purpose
• Understand Operation Outbound Call, Walk in operation/ Branches Operation, Outbound/Telesales & interrelationship with the key process and metrics

Manager, New Vendor Management Resume Examples & Samples

• As a people manager, you will manage a team of Vendor Managers and be responsible for driving individual and team performance goals and their individual development at Amazon
• Implement and engage projects across the business
• Responsible for a sub-set of categories, you will be the key point of contact for stakeholders, identifying areas for future growth and improvements to current processes
• Identify ways to automate and simplify manual processes in order to improve productivity
• Identify, engage and integrate a small portfolio of new vendors to Amazon.co.uk, analysing complex data to identify growth opportunities to help the MVR team succeed
• Demonstrated track record of success in sales or negotiation with experience in management consulting, account management or product marketing roles
• Strong analytical skills with proven experience in Excel - ability to use data to drive fast an accurate decisions
• Educated to at least degree level or compensating work experience
• Experience with e-commerce or retail is advantageous

VP-it Vendor Management Office Resume Examples & Samples

• Maintain portfolio view (including status, cost, risks, issues) of the projects assigned to the primary IT outsource vendor(s)
• Establish and oversee the work intake process for directing project work to primary IT outsource vendor(s
• Establish and oversee processes for keeping updated view of the portfolio among vendor(s), CIM, and the Divisions
• Standardize project status reporting templates across the Corporation
• Engage with senior leaders to ensure awareness of the portfolio and overall risk/issue status
• Extend demand management process to include capacity forecasting
• Develop and execute business change management process related to vendor portfolio reporting
• Act as ambassador and advocate for the VMO when interacting with business
• Oversee the intake and transition of ITO infrastructure projects within CIM and among the Divisions
• Work with the IT leadership teams across SPGI to identify and address issues and improvements that will benefit IT vendor demand management
• Develop continuous improvement efforts to improve efficiency in vendor project intake and reporting
• Ability to manage a portfolio of projects with a demonstrated understanding of aligning projects with a strategic direction
• Highly skilled in contract negotiations, including all relevant business, price and technical terms
• Significant knowledge of strategic sourcing processes, policies, and procedures
• Must have extensive experience in Vendor Performance / Service Level Management with a focus on IT services and infrastructure
• Experience with Vendor Risk Management best practices and protocols
• Knowledge of operating in a regulated entity
• Skilled communicator who influences and negotiates with great latitude on various outcomes for an entire Business/Segment/Function internally and externally
• Bachelor’s Degree in Finance, Business Administration, Computer Science, or a related discipline. MBA or other advanced degree strongly preferred
• 8+ years of strategic sourcing, contract negotiations and vendor management experience, with a strong focus on IT
• S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency

Senior Manager, IT Vendor Management Office Resume Examples & Samples

• Implement consistent processes across IT/ Technology functions to improve finance forecast accuracy
• Address performance and other issues for key providers
• Support vendor lifecycle activities as required - renewals, cost optimizations, growth
• Identify opportunities to improve internal processes to improve team’s service delivery
• Identify opportunities to optimize vendor execution and relationships in support of organizational goals
• Demonstrated financial modeling experience and familiarity with accounting concepts
• Expert facilitation and communication skills required
• Proven relationship building skills with internal and external partners
• Experience partnering with, and presenting to, executive level audiences
• Ability to work in a fast paced, matrixed environment expected
• Excellent people skills, a team player

Contract & Vendor Management Office Trainee Resume Examples & Samples

• Design of CVMO processes
• Create operational tools to support the CVMO processes
• Provide and direction for vendor activities and ensuring that the vendor’s performance meets the contractual commitment
• Provide inputs to evaluate, select and negotiate contracts for IS services
• Defines, create and maintain a performance dashboard and a vendor scorecard
• Manages the activities related to vendor relationships, contract and commercial terms and conditions
• Create contract, performance and relationship procedures
• Good understanding of e-Sourcing best practices is required (E-SCM CL, IACCM, …)
• You have an adequate knowledge of the major vendors on the European market
• A previous experience in "negotiation and drafting of contracts" would be a plus
• Fluent English is mandatory
• Fluent French is a plus

Customer Service & Vendor Management Resume Examples & Samples

• Strong communication skills: orally, over the phone and in person and written via email and text messaging
• Active listening: confirm what the customer is asking and what they expect as outcome
• Flexibility / Adaptability\Multi-tasking: ability to do multiple orders at one time; up to or more than 45 orders in the queue
• Proactive in finding solutions to issues and problems, delays in processing the order
• Active TS/SCI polygraph
• Requires two (2) years of college with courses in business administration, industrial management, or appropriate discipline, and five (5) years progressive experience, or any equivalent combination of relevant education and experience
• Advanced oral and written communication skills are required along with comprehensive knowledge of company policies and procedures, and work flow processes
• 3 to 5 years of customer service experience

Global Vendor Management Team Lead Global Shared Services Resume Examples & Samples

• Directs and oversees Global Service Desk (GSD) vendor support activities worldwide to drive operational and financial performance to contractually agreed targets to enable GSD to achieve strategic operational performance and financial objectives
• Maintains advanced interpersonal skills to engage, as a thought leader, with peers and other senior executives of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network for collaboration and knowledge sharing. Uses these relationships to connect colleagues and challenge insightfully to improve processes, propose credible options, and position Vendor Management’s role in service and business management
• Projects advanced consultative skill to conduct effective questioning to break down complex matters into core issues, formulate appropriate ideas and materials inclusive of high level management reporting, and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management
• Manifests a strong analytical and problem solving ability to analyze and negotiate complex and conflicting issues in system and process reviews, handle multiple and shifting priorities across a broad spectrum of operating environments, craft and deliver pragmatic solutions and to drive vendor management objectives that are both financially sound and operationally feasible
• Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Possesses a well-practiced knowledge of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) project management framework that provides project managers with the fundamental practices needed to achieve organizational results and excellence in the practice of project management
• Possesses a well-practiced knowledge of Information Technology Infrastructure Library (ITIL) to recognize appropriate reporting features and functions in various IT Service processes. Looks to progress levels of certification as required or to suggest alternatives to standards such as Six Sigma as appropriate
• Possesses a strong knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer
• Possesses a strong and deep knowledge of vendor management core functions and a deep knowledge of the vendor contract terms and conditions to drive vendor performance to agreed metrics and financial targets
• Maintains a comprehensive knowledge of the assigned businesses’ end-to-end processes and operating environment to support proper recognition of issues aligned to GSS, GSD, GO and GIS goals and strategy mandates and proactively position new designs and improvement opportunities
• Manage team and projects by delegating work effectively and using appropriate resources. Utilizes the proper people, time and project management disciplines across a diverse culture and multiple time zones. Resolves team conflicts with a proven ability to implement and communicate difficult decisions. Provide individual, team and peer mentoring as appropriate and required to develop capabilities within team, function and organization

SDM, Global Vendor Management Resume Examples & Samples

• Bachelor's Degree in Computer Science, Math or related field
• 12+ years industry experience
• Proficiency in, at least, one modern programming language such as C, C++, C#, or Java
• Experience building extensible backend system platforms
• Experience building world-class UI and self-service tools
• Experience building and managing teams
• Track record of delivery, show us something you built!!
• Passion for building new products in a fast paced, team-oriented environment
• Strong leadership, project planning and execution skills
• Ability to communicate clearly with technical and business stakeholders at all levels
• Solid coding practices including good design documentation, unit testing, peer code reviews, and a preference for agile methods

Head of Vendor Management, GVM Resume Examples & Samples

• Lead the process for creation of a new playbook
• Facilitate the development, leadership alignment, and communication of our team strategy
• Lead other special projects as needed
• Excellent written and verbal communication skills with the ability to drive consensus among stakeholders
• Strong ability to deal with ambiguity and problem solve
• 5+ years in a retail vendor management role
• Flexibility to travel up to 25% of the time if necessary
• 7+ years in a retail vendor management role
• Demonstrated track record of training and developing new teams and people, both directly and indirectly
• Active TS/SCI with Polygraph required
• Requires two (2) years of college with courses in business administration, industrial management, or appropriate discipline, and six (6) years progressive experience, or any equivalent combination of relevant education and experience
• 1 to 2 years of contracting experience
• Good Customer Service Skills
• Written skills
• Flexibility/adaptability
• Ability to do multiple orders at one time
• Achieve cost savings through bidding and negotiations
• At least 8- 10+ years’ experience in a Procurement organization performing vendor management, contract management, and bidding
• Demonstrated experience in vendor management risk reviews, tiering of vendors, and ongoing management
• Understanding of contract and approval documentation for RFPs, MSAs etc
• Understanding of various compliance regulations that could impact either the life sciences or financial services industries
• Demonstrated project management experience, ability to manage initiatives and projects, self-starter
• Must be analytical; think strategically; have a sense of urgency to meet timelines; engage key stakeholders where needed; and have a high level of customer focus
• Must have a demonstrated track record of managing multiple projects and driving them to completion to meet business objectives
• Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals. We offer a comprehensive compensation and benefits package including health and life insurance, a 401(k) savings plan which includes a discretionary company match, employee stock purchase plan, paid personal time off program, professional development and certification courses
• Work directly with business owners (vendor relationship owners and line of businesses) to ensure timely entry of third parties into the compliance review process at RFP / exploratory stages of engagement
• Represent VMO on cross-functional committees and /or facilitating certain compliance committees
• Facilitate/Support top-to-top meetings and ensure effective preparation, briefing, alignment, and execution for key executive meetings and updates
• Support tracking & trend analysis of financial, operational risk for the GTO VMO
• Leverage corporate partners(Risk/Security/Legal/Procurement) to ensure timely due diligence and vendor evaluations as needed for the business
• Overseeing execution of a compliance plan for strategic players; manage partner escalations and drive issue resolution
• Ensure that remediation efforts are sufficient and timely; Review action plans and remediation documentation to support event closure; Participate in root cause analysis and the identification of customer experience improvement activities
• Identify hotspots and develop non-confrontational warning system for repeat offenders
• Support internal education and best practices sharing for Line of Businesses, as well as third parties for awareness, as needed
• Evaluate the adequacy of internal control and identify inefficient business processes that hinder compliance
• Bachelor’s required; major in Computer Science, MIS, CIS or related technical or business field preferred
• 5+ years of IT and business/industry work experience
• Broad knowledge of technology - applications and infrastructure, strong business acumen, excellent communication skills (oral and written), knowledge of vendor relationships, business operations, planning, budgeting, and performance measures
• Prefer: Master’s Degree in Computer Science, Business Administration, or other related field
• Three or more years of management and operations experience
• Three or more years of call center experience
• One or more years of Program/Project Management experience
• Three or more years of experience in the Call Center Industry or Client services directing large scale accounts or equivalent work experience
• Entrepreneurial individual who role models outstanding management and leadership characteristics
• Results-oriented leader who defines and manages achievement of performance objectives
• Outstanding interpersonal skills to communicate and interact with all levels of internal & external customers
• Proven ability to work independently with minimal management guidance
• Understand the evolving support and service requirements of customers
• Understands and applies best practices to help accelerate improvement opportunities
• Demonstrated ability to set business expectations and proactively manage teams to deliver against those expectations
• Proven ability to work efficiently in a highly demanding, team-oriented and fast paced environment
• Demonstrated ability to successfully deliver multiple complex projects simultaneously
• Proven ability to think and influence both at the strategic and execution level
• Acts with confidence and decisiveness to solve problems
• Excellent oral and written English communication skills including listening and presentation skills
• Capable of analyzing complex situations and planning for contingencies
• Demonstrated ability to communicate and calibrate supplier to Verizon Call handling requirements and Processes
• Proven ability to interpret and monitor compliance to contract requirements
• Data management and programming skills (e.g. ASP.net, SQL, MS Access, Macros, FTP or SharePoint management)
• Good working knowledge and experience in Project Management concepts
• Experience calculating corporate metrics
• Process analytics experience or statistical process control experience (e.g. TQM, Six Sigma)
• Experience with Broadband/Tech Support
• COPC Certification
• Proven track record of support delivery within Telecommunications or Networking accounts preferred
• Understanding of TCP/IP and computer network

Head of Vendor Management DE Shoes Resume Examples & Samples

• Experience of managing and developing a high performance team
• Excellent English skills, proficient in either German or French
• Commercial experience in the fashion industry

Vendor Management Governance Lead Resume Examples & Samples

• Creation, revision and maintenance of all internal Supply Chain Management policies and procedures
• Oversee implementation, training and communication of all policies, process and procedures across SCM and stakeholder groups
• Monitor changes in the regulatory environment impacting AXA, conduct impact analysis of new or changed regulations on existing policies with key stakeholders and implement new or modified internal policies and procedures as a result
• Continually evaluate opportunities for improved policy efficiency and consistency
• Lead annual standards review process for Supply Chain Management
• Liaise with key stakeholders as necessary
• Liaise with auditors and regulators as necessary
• Ability to handle multiple, complex tasks and responsibilities simultaneously, often under tight timelines
• Ability to monitor, assess and articulate changes in applicable regulatory requirements
• Strong knowledge of regulations such as OCC Bulletin 2013-29, Third Party Relationships and FFIEC, other U.S. regulators such as NY Department of Financial Services
• Bachelors in Business or Supply Chain required
• 6+ years of Supply Chain Management and/or Third Party Governance experience

IT Vendor Management Manager Resume Examples & Samples

• Engages key stakeholders to review operational progress
• Assesses the organization's ability to meet objectives and achieve commercial expectations
• Ensures vendors contractual compliance
• Works with vendor management analysts to manage new service requests, changes requests, issues and disputes
• Source and procure third party solutions; inclusive of managing the selection, negotiation, risk assessment, and contract process
• Support opportunities to improve risk within the daily operations of partnerships with third parties
• Provide recommendations on the operational and/or security controls and stance of existing and prospective third, including due diligence and ongoing monitoring
• Interface with various clients, third parties, investors, and regulators as needed
• Support TPRM Management response to external audit requests
• Adhere to and contribute to policies, procedures and best practices to enhance the external risk assessment program
• Ability to build relationships, internally and externally, to ensure effective implementation of time sensitive initiatives and identify operational deficiencies, risk and opportunities for improvement
• The position will require direct interface with third parties and all internal departments while seeking solutions to improve productivity, become more cost efficient, and mitigate operational risks
• The position is responsible to comply with Third Party Risk policies and procedures from engagement of a third party service provider to termination of the third party relationship
• The position is responsible for support of the third party engagement, selection, contract development, risk assessment assistance, and ongoing operational risk monitoring processes via established standard and controls
• Working third party business partners to improve productivity and efficiencies while reducing cost and maintaining quality expectations through third party relationships
• Monitor contract expirations and pursue contract renewal via contract management system, where appropriate
• Drafting, Evaluation, Negotiation and Execution of Contracts (various: including formal, short form, and annual contracts): Non-Disclosure Agreements, Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Master Agreements, SOWS, Addenda, Amendments, Change Orders, review of customer proposed terms and conditions via contract management system
• Serve as key support role to Strategic Sourcing team on contractual matters
• Act as contractual lead and intermediary between company employees and vendors, ensuring timely review and approval / reconciliation of changes
• On all standard and nonstandard contracts, provide redlined recommendations and often negotiate directly with vendor’s attorneys or purchasing staff until consensus has been reached
• Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects
• Update, maintain and ensure the accuracy of an internal contract management system, assist department staff with various contract-related projects and handle all administrative aspects of contract processing
• Serve as primary liaison among various Company departments to ensure timely and accurate completion of contractual documents and field cross-departmental questions
• As needed, provide guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures
• Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies
• Monitor compliance by company employees with established procedures
• Work with Risk / Finance to coordinate contractual requirements
• Monitor competitive terms
• Monitor customer satisfaction with our terms and conditions and contracting practices
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation
• Handle on-going issue and change management
• Monitor transaction compliance (milestones, deliverables, invoicing etc.)
• Ensure contract termination, extension or renewal
• Upload all signed agreements to contract management system
• Manage direct reports using feedback, coaching, and clear direction

Vendor Management Executive / Buyer Resume Examples & Samples

• You should have a Bachelor’s Degree in related fields
• You should have proven achievements of large scale communications and change programs
• You must be able to adapt and evolve in a very dynamic environment
• You should be enthusiastic about learning and developing
• Performs activities that support a variety of strategic business planning functions
• Provides leadership and direction for large scale communications and metrics
• Present a single interface to VMO on large globally focused initiatives around engagement, planning, and delivery. Incumbent will participate in business planning, operational and expense management reporting, and benchmarking and performance measurement
• Speak with broad technical knowledge to MetLife’s existing vendor performance results as well as participate in positioning for future outsourcing initiatives
• Works closely with offshore resources (GOSC) to coordinate reporting activities required for compliance of Critical and Major IT suppliers
• Represent VMO on cross-functional committees
• 5+ years of IT and business/industry work experience: The Lead Vendor Management role requires a broad technical skillset- a balance between a very strong overall understanding of enterprise IT applications and infrastructure coupled with strong communication and organizational networking skills is a must
• Prefer: Master’s Degree in Computer Science, Business Administration (MBA), or related field

Associate Manager IT Vendor Management & Reporting Resume Examples & Samples

• Produce consolidated, multi-year view of IT activities and required resources
• Production of IT plans and forecasts and required resources
• Support adoption and adherence to agreed planning processes and standards
• Review IT costs against budgets; evaluating financial reports and addressing potential problems
• Reviewing performance and instigate required improvements
• The collation of required data and reports for analysis, to facilitate decision making and service and performance / cost monitoring
• Degree educated in business, computer science or a related field
• Significant post graduate work experience including management of complex IT Services environment and/or business facing IT role
• Strong planning and budgeting skills
• Ability to manage stakeholders effectively
• Experienced in project management, contract administration and supplier relations in a technology environment are desirable
• Breadth of knowledge of best practice IT Service Management best practice (ITIL)
• Experience in large global organisation using in-sourced and out-sourced IT services and a good working knowledge of the management of global IT Services
• An ideal candidate from a non-BAT background will take 1-3 months to learn BAT processes and governance before being fully productive
• Prince2 certified
• Experienced in supplier management, including management of third-party suppliers and contract negotiation
• Experienced in the core aspects of commercial and contract management with regards to supplier management

Project Support & Vendor Management Leader Resume Examples & Samples

• Creation standard processes of vendors(Rigging, install, Mechanical install,Lhe,Resell)
• VCP (Variable Cost Productivity) generation through the management of vendors
• VCP through improved efficiencies of supplier scheduling, field communication & coordination
• Analytics of monthly supplier spend – feeding process improvement & VCP funnel
• Strategic improvements for developing process efficiencies for Project Managers
• Connecting with regional peers to share HPM vendor management best practices
• Partnership with leadership in APAC and India to be the HPM Shared Services leader for their Vendor Management activities
• Bachelors Degree and 4 – 6 years of experience
• Outstanding interpersonal and communication (oral and written) skills
• Proven ability to lead in a matrixed environment
• Highly motivated & clear thinker
• Prior Healthcare Project Management (HPM) experience
• Experience building, empowering and leading talented cross functional teams
• Ability to build and promote organizational change management initiatives
• Excellent verbal, written, and communication skills
• Proven leadership and effective decision-making capabilities
• Proven project management experience in complex environments
• Ability to make formal presentations (internal and external)
• English language written & spoken

Vendor Management Supervisor Resume Examples & Samples

• Manage departmental staff which includes the Recovery Vendor Support Analysts that are located in both the Portland and Chicago Service Centers
• Decision all agency settlement requests defined thresholds, as well as legal referrals, legal affidavits, adversary decisions, and repossessions to assure minimal losses for the company and adherence to department and legal guidelines
• Decision all charge off referrals to minimize losses and assure adherence to departmental and legal guidelines
• Schedule and manage all attendance and performance statistics for assigned personnel. rewrite
• Monitor employees’ communication and correspondence with vendors to ensure the highest level of customer service
• Provide guidance and hands on assistance as needed with regard to IT solutions for vendors as well as employees
• Monitor and update all documents and communications for adherence to legal, corporate guidelines and established procedures
• Assist management in setting vendor objectives and creating monthly performance monitoring scorecards
• Hold monthly reviews with select vendors to review compliance issues and performance on business objectives
• Create and implement a call quality audit process for vendors that have regular telephone contact with VCI’s customers
• Monitor all operational reports specific to vendors to ensure optimal performance results and provide feedback as necessary
• Identify, recommend, and when appropriate, implement system and process changes to improve departmental and/or vendor performance
• Develop and maintain controls in place to minimize operational and reputational risks
• Communicate with Legal Department and outside counsel to ensure compliance with federal and state regulations
• Carry out duties in compliance with all state and federal regulations and guidelines. Comply with all company policies and procedures
• Complete special projects or other duties as assigned
• Analytical and conceptual thinking – using logic and reason both creative and strategic
• Strong communication skills – interpersonal, presentation and written
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Resource management
• Understanding of Collections environment including functional areas of Delinquency Management Team, Asset Resolution and Recovery
• Ability to achieve desired results through effective collaboration
• Project management background; experience working on major project teams
• Strong understanding of the regulatory environment related to automotive finance
• Understanding the full value chain and business environment that a service operates in, to hold informed conversations with the service providers and to support service providers relationship development
• Develops and applies with operational excellence, Supplier Management processes, policies and enabling tools / systems and understands how they facilitate the delivery of business value and ensure the effectiveness and harmonization of working methods
• Bachelor’s Degree or Professional Qualification in related field
• Demonstrate ability to manage Supplier performance and relationship development
• Prior experience in change and implementation management
• Experience in successfully delivering results in a fast-paced and dynamic business environment
• Data & detail oriented, you are able to handle multiple customer related projects at once
• Proficiency with MS Office systems, an experienced Excel user to create reports and graphical images
• Experience in preparation, analysis and presentation of key performance data
• Excellent written and verbal communication
• Interpersonal skills and the ability to think on your feet
• Presentation skills and ability to present to management
• You are used to dealing with ambiguity and rapidly-changing priorities
• Responsible for change requests between the vendor and different operation areas within the project
• Responsible for creating root cause analysis for any quality or key measure missed or impacted due to vendor performance
• High School diploma / GED
• Minimum of 2 years' of experience in mailroom operations
• Minimum of 2 years' of experience interacting with clients, vendors, and Accenture management
• Minimum of 2 years' of experience with Texas Medicaid forms
• Minimum of 2 years' of Microsoft Office experience
• Minimum of 3 years' of experience with word applications and Phoenix,
• Associate’s degree, technnical college or some college course work preferred
• Equivalent combination of education and experience
• Typically 0-1 years of relevant experience
• Working knowledge of Excel, Word, Power Point and SharePoint
• Customer Service experience (desired)
• SAP Experience (desired)
• Good verbal and written English skills
• Basic problem solving skills
• Inventory Management - review inventory daily, analyze usages daily / monthly; calculate inventory valuation and usage valuation reports; manage obsolescence
• Vendor Management; assist in monitoring vendor order processing reports to detect potential issues and ensure SLAs are being met
• 2+ years of experience in writing business and/or system requirements and business / finance analysis
• 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• Previous experience working in a production environment; preferably in the Healthcare Insurance industry
• Experience with print production and fulfillment
• Strong analytical skills and the ability to communicate effectively
• Intermediate level of knowledge and proficiency with MS word and Excel
• Print and fulfillment experience
• Vendor management experience
• Project coordination / management experience
• Ability to effectively create and present data findings
• Knowledge of fulfillment processes

AVP, Vendor Management Organization Resume Examples & Samples

• Set strategic direction for sourcing, purchasing, and supplier management aligned with the IT strategy
• Manage our Vendors as a portfolio
• Define the strategy for our vendor partnerships
• Monitors day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), Spend, examines measured results for problem determination and root cause analysis, and works with the vendors on continuous improvement
• Define and manage the on boarding process for new vendor partners and resources
• Drive business performance through the development of strong relationships
• Lead and facilitate the auditing of vendors and vendor practices
• Identify strategic sourcing activities to optimize the business
• Be innovative and results orientated, with a focus on service and customer centricity
• Champion vendor management department promoting vendor accountability and ensuring daily performance and timely achievement of all objectives
• Provide industry insights ,analysis and regular Vendor related updates to senior management and broader IT community on a regular basis
• Provides oversight to ensure that vendor–related audit findings are resolved in a timely manner
• Provide guidance to the IT delivery managers on best practice vendor service delivery models
• BS/MS degree
• 10+ years of domain experience outsourcing/offshore IT professional services and Strategic source preferably for a $10BN+ organization
• Requires proven ability to create and develop metrics to manage vendor performance (e.g. scorecards) for key infrastructure vendors
• Experience being the lead person in driving vendor relationships and performance and managing Vendor Management Office for a large Organization
• Management experience, leading a team of people
• A history of strong relationships building both internally and externally
• Considerable knowledge of the principles and techniques of the negotiation process for IT purchases,
• Ability to Anticipate potential issues with complex purchases or changes to existing agreements with high cost impact; provide recommendations for appropriate solutions
• Requires capability to read and understand large, complex infrastructure contracts and manage the relationship in accordance to the terms of agreement
• Proficient in MS office, including PowerPoint presentations and data pivots
• Must maintain a positive, partnering type approach with all stakeholders
• Must have excellent oral and written communication and listening skills
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Head of Vendor Management Toys Resume Examples & Samples

• Vendor Management and buyer experience at a senior level for several years ideally in an e-commerce, retail, key account management or consulting environment
• Excellent negotiation skills in German and English
• Highly analytical skill set with aptitude for figures and data-driven argumentation, Very good Excel Skills are a must
• MBA from leading business school and several years relevant business experience

Temporary Vendor Management Specialist Resume Examples & Samples

• Strong knowledge of Excel (Pivot tables, etc.), Ariba, PowerPoint, Shareport, other knowledge management sites and systems
• Strong execution skills
• Demonstrated strong communication skills, written and interpersonal
• Ability to interface with a variety of levels both inside and outside Deloitte
• Minimum of 3 years of Human Resources, Procurement or related experience preferred
• Ability to work independently on a variety of projects in a high volume, fast paced, and sometime nebulous environment required
• Experience in writing and/or reviewing contractual agreements
• Strong Project management Skills
• Excellent customer service, organizational and planning skills

Manager Customer Payment Operations & Vendor Management Resume Examples & Samples

• Manage back office activities to ensure that all customer remittance and other revenue receipts are processed within energy delivery lockbox and non-lockbox operations in a prompt, accurate and cost effective manner. Ensure all control activities are Sarbanes - Oxley compliant. ; 30%; - Recommend, plan and lead implementation of strategic initiatives and operational improvement in the area of customer payment options and bill print/customer communication to ensure customer satisfaction and lowest total cost via strategic planning, organizational benchmarking, technology implementation, and process improvement. ; ; 30%
• Lead the vendor management analysts to interface with Supply and manage multiple complex vendor relationships/contracts. ; This includes vendor communication, vendor performance management, as well as sponsoring necessary RFP and RFI initiatives. ; ; 30%
• Manage, coach and evaluate the performance of personnel and offer counsel and advise regarding appropriate developmental needs and/or performance improvement opportunities. ; 10%
• Number of personnel supervised include the following

Director Enterprise Vendor Management Resume Examples & Samples

• You have a Bachelor's degree in Business Administration or equivalent
• You'd bring 10 years+ of progressively responsible procurement related experience including experience in Information Technology procurement and the full procure to pay process
• You've demonstrated success in developing and implementing strategy, governance and structure in a rapidly changing environment
• You have exceptional negotiation skills and the ability to cultivate and maintain strong internal and external relationships at all levels
• You have extraordinary leadership, communication and interpersonal skills, including experience leading significant changes
• You can organize, analyze, interpret and communicate financial information for strategic and tactical purchasing functions
• You have knowledge of contract development legal issues, strong project management skills and a strong customer service focus
• You'd partner effectively with leaders across the enterprise to evaluate vendor performance, needs assessment, spend optimization and risk management

Head of Vendor Management, Media Resume Examples & Samples

• Deliver selection and brand expansion targets for Amazon.ca and lead key vendor negotiations
• Representing Amazon when meeting with senior executive teams from top vendors and build long term strategic relationships
• Drive scale through product sourcing optimization, operational improvements and coordination with Amazon North America Retail teams
• Leading cross functional collaboration on necessary systems and processes to support business needs, including retail systems, site merchandising and in-stock
• Develop and lead weekly, monthly, and quarterly business reviews – represent team at senior leadership reviews
• 8-10 years of relevant experience in retail, operations, and/or business management/consulting with a proven history of delivering results
• Polished communication skills - speaking, writing, presenting and negotiating

Manager IS&T Vendor Management Office Resume Examples & Samples

• An ability to influence, negotiate and contribute to key strategic decisions
• Excellent presentation, organizational and leadership skills at all levels
• Proven ability to move seamlessly between strategy and execution delivering real results
• Strong team player with the ability to grow and develop high performing teams
• Global mindset with ability to think across cultures, industries & technologies
• Previous experience of working with an offshore delivery model
• Previous experience of I.T. delivery and operations
• Must have a true passion for excellence and an ability to work across all layers of the organization independently

VP, Sourcing & Vendor Management Resume Examples & Samples

• A role as part of the Non-IT Sourcing Category Team within Sourcing & Vendor Management, to manage supply-side initiatives / projects related to Workforce Services as well as manage other key initiatives that arise in the wider Non-IT Category arenas
• Workforce Services Sourcing is responsible for Health and Welfare, Compensation Advisory, International Assignment Management, Recruitment, Training and Contractors
• Responsibility in this role will be overseeing and executing a portfolio of sourcing projects related to Workforce Services but with primary focus on external third party resources (Contractors, Payroll, and Consultants)

Consultant, Vendor Management Resume Examples & Samples

• Draft change requests and facilitate change approval process; work closely with the supplier and other stakeholders to manage change request process
• Support and manage the 7 governance pillars of vendor management
• Identify opportunities for increasing the efficiency of own department's operations
• Support audits requested to ensure that objectives and regulatory requirements are met or exceeded

Vendor Manager, HR Vendor Management Resume Examples & Samples

• Represents the company and serves as the principal commercial intermediary in business transactions with both internal and external organizations
• Creates, negotiates, implements and manages long term purchase agreements while effectively developing and promoting strategic partnerships with suppliers
• Accountable for managing the cost of products and services while acting in a leadership/facilitator role as the manager of product/service and supplier strategies
• Performs all required strategic sourcing functions, from establishing internal stakeholder requirements to the completion of acceptable purchase contracts that brings measurable value to the corporation
• Responsible for developing and implementing comprehensive strategic programs which meet the needs of the internal stakeholders while addressing pricing, acquisition, total cost, lead-time and supply
• Monitors and evaluates vendor performance in accordance with the service level agreements and continuous improvement of the services
• Provides financial analysis as needed to support execution of maintenance of new or existing contracts
• A team leader with strong customer orientation
• Ability/flexibility to negotiate and mediate contracts
• Minimum 3 years of contracts negotiations and management experience
• Self-directed and resourceful with the ability to handle multiple, simultaneous tasks with exhibited follow through and initiative
• Advanced business understanding particularly in project management, commodity markets, early supplier involvement, total cost management and financial analysis
• Understanding of ROI, Total cost of ownership, 7 steps strategic sourcing to conduct analysis, problem solving, forecasting and quality improvement
• Attention to detail with excellent follow-up
• Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Visio-Preferred)
• Bachelor's degree required, Supply Chain majors preferred, MBA preferred

IT Contract & Vendor Management Coordinator Resume Examples & Samples

• Bachelor’s degree or significant relevant work experience
• 2+ years’ experience in IT technology, Purchasing, Accounting or Sales/Marketing
• Intellectual horsepower, Desire to succeed, Team work, impeccable work ethic
• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently
• Coordinate the execution of major firm-wide vendor hardware, software, & services transactions
• Individual contributor role with the potential for resource management opportunities in the future
• Experience with one or more of the following - Mainframe, mid-range, distributed, and end user technologies

Third Party Vendor Management & Systems Support Analyst Resume Examples & Samples

• Support EFCC Third Party vendor relationships by developing and maintain procedure manuals/processes for each relationship
• Lead multiple monthly vendor meetings, in adherence with US Bank Third Party, which includes; management policies, developing agenda and meeting notes, action items and escalating issues to leadership
• EFCC Third Party Vendor invoicing coordination. Partnering with EFCC Operations, EFCC Transformation office, US Bank Finance and Vendors on accuracy of invoicing
• Liaison for US Bank lines of business for ordering compliance software licenses which includes maintaining a current list of users
• Collaborates with team to maintain an effective relationship with technology and investigative leadership to support reporting and investigative teams as it relates to system metric and operational reporting
• Collects data and prepares reports as requested
• Partner with Corporate AML and Technology and Operations Services to document / maintain operational procedures and processes
• Act as a quality control review point to ensure consistency and accuracy of all reports
• Bachelor's degree in related field
• 3 or more years of relevant experience acting Analyst with Relationship Manager or Project Management focus
• Strong relationship management or project management skills, and use of good judgment in decision making and sense of urgency for high priority issues
• Experience in developing business requirements and procedures and communicating those to project teams
• Strong experience authoring professional documentation and incorporating feedback
• Strong communication and partnering skills for working with both technology operations services, business line partners and vendor relationship partners
• Proficient computer skills including Microsoft Office suite, Visio and SharePoint
• Working knowledge of AML/BSA or relevant financial industry experience
• Effective interpersonal, verbal and written communication skills
• Ability to work well under tight deadline and challenges and/ or with high level objectives
• Ability to collaborate with others in owning deliverables
• Ability to work independently with minimum guidance

Siam-vendor Management Resume Examples & Samples

• Establish Information Security Management Policies, Processes and Procedures
• Produce and maintain Security Policy within scope of outsourced services
• Analyze end-to-end security threats, vulnerabilities and risks
• Analyze infrastructure security threats, vulnerabilities and risks
• Classify information asset security
• Plan and implement security practices end –to –end
• Establish Service Catalogue Management Framework
• Establish Service Catalogue Management Policies, Processes and Procedures
• Define IT service catalogue requirements
• Build and maintain IT service catalogue content

Senior Advisor Commercials & Vendor Management Resume Examples & Samples

• Managing the periodic review and release of the People Services – Service Catalogue, encompassing both commercial and customer facing versions and updates of the HR commercial model as required
• The key contact for Finance on all planning activities (annual, quarterly, and monthly analysis) and facilitate internal People Services communications for planning
• Implementing and coordinating process for ongoing and robust collection, monitoring and validation of People Services commercial drivers
• The interface with Finance to ensure continued accuracy in People Services & BPO Vendors costs and recoveries
• Acting as business analyst to model and evaluate project proposals and scenarios and liaise with Finance on project set up and documentation
• Providing monthly tracking on reduction targets / budget adherence / project implementation to the Head of People Services (maintain a full picture of all reductions targets)
• A graduate degree in any discipline
• 5-8 years of commercial experience
• Good Analytical skills
• Good stakeholder management skills and would be a self-starter
• An overall knowledge of the finance function

Intern, ITS Vendor Management Resume Examples & Samples

• Project to create a validated master list of all vendors and process for upkeep
• Project to update the contract intake and tracking process
• Project to create summary reporting on all contracts and vendors (i.e. upcoming on the horizon, how we are doing with savings/negotiations, vendor renewals)
• Assist with vendor risk process and status tracking

Manager, Offnet Vendor Management Resume Examples & Samples

• Provides leadership and management to the Program Management team. Possesses staffing accountability, including recruitment and retention, hiring & firing, leadership and professional development, and performance management
• Provides support for corporate budgeting and budget tracking
• Recommends and implements corrective action with the Program Management Office (PMO), as necessary, to improve performance
• Trains, hires, and develops PMO staff. Has performance management responsibilities. Responsible for staff performance and salary and bonus administration
• Develops and maintains performance metrics to make informed recommendations for strategic decision making
• Keeps abreast of new developments in project management methodologies, agile practices, best practices, and industry standards
• Actively manage off net provider relationships
• Contract negotiations
• Act as a focal point for addressing systemic issues with off net provider performance, pricing and relationship matters
• Maintain timely and active dialog with all off net teams to ensure good knowledge of developing provider performance issues and challenges
• Maintain comprehensive vendor comparison metrics on pricing and contractual terms, SLAs, etc
• Ensures availability of timely periodic reports on vendor performance and gap analysis/performance improvement programs
• Identifies issues and makes actionable recommendations to ensure optimum performance of all off net providers
• Schedules and runs quarterly business reviews with key vendors and off net teams
• Interacts with all providers to ensure a good ongoing and timely dialog and business relationship
• Actively engages in industry forums and groups to ensure up-to-date knowledge of the off net access environment, economics and trends

Head of Vendor Management, HE, Wireless Resume Examples & Samples

• Minimum of 10 years in buying, account management, product management, project management, financial analysis and/or marketing
• Accomplished range of skill from high level strategic thinking to working with external partners
• Demonstrated ability to manage multiple projects - prioritization, planning and task delegation
• Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch
• Occasionally list and/or move up to 60 pounds and move more than 125 pounds with the aid of material handling equipment
• Requires both indoor and outdoor environments in various seasonal weather conditions
• Job requires visitations to various Airgas and customer sites, which have varying environments/conditions, layouts, and accessibility. Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis

Manager, Technology Vendor Management Resume Examples & Samples

• Support internal IT teams as they align with and support the managed service delivery operational model
• Manage monthly consolidation, review and reporting of vendor performance including staff utilization, knowledge management effectiveness
• Manage periodic customer satisfaction survey process, including follow up and remedial action plans
• Conduct regular service reviews; manage and audit vendor performance and productivity relative to service levels
• Establish metric/performance reporting approach; track vendor performance and ensure business viability of service levels
• Act as point of escalation for any service level related issues that arise
• Interface with financial management to analyze performance outcomes for performance credits/earn-backs of manage balanced scorecard definition and reporting
• Support execution of Telecom Expense Management & Wireless Provisioning teams that delivers sustainable, predictable efficiencies while meeting stakeholder need
• Support IT Asset Management Analyst covering both Hardware Asset Management and Software Asset Management
• Support governance and reporting functions through the collection of data, the tracking and reporting of inventory levels of various software licenses, and the championing of and adherence to SACM policies, procedures, and initiatives
• Accountable to modify contracts as needed, educate stakeholders on business and the vendors obligations within the overall agreement, to report on the status of these obligations, to manage issues related to the contract and to assist in interpreting the contract as needed
• Support IT solution delivery managers execute the services in line with the agreement and managed service delivery model
• Provide ongoing training and education for solution delivery managers and those who interface with the IT service such as the service desk and project managers
• Hire, manage and mentor 2-4 leads who will manage a team of 6-10 employees
• Maintain effective communication with clients, business and partners as needed

Sourcing & Vendor Management Ivalua Tool Support Analyst Resume Examples & Samples

• Assist in the technical build of the tool (during procurement roll-out and for future enhancements and integrations planned)
• Support the translation of sourcers issues and information needs into implementable technical enhancements to the tool (configuration over coding)
• Support the maintenance and administration of the Ivalua tool
• Support and make recommendations about additional add-on features and integration of the same
• Assist internal stakeholders and IT staff in the context of change management, problem and incident management
• Support the liaison with broader CS technology to ensure that all feeds and updates between and amongst systems are fully optimized
• Support the production of metrics and deliver against them in a robust validated, consistent and repeatable process
• Support process and controls to ensure data accuracy and integrity
• Assist in managing the tool and the environment upgrades to ensure compliance with the policies and in order to ensure tool productivity and stability
• Assist in identification of actual and potential software problems and provide analysis to the vendor’s maintenance team
• Support users by explaining system capabilities, handling questions and solving incidents
• Assist in the creation and oversight of a training academy to ensure that all stakeholders are appropriately educated in the use of the tool
• Prior experience with managing and maintaining an Ivalua tool implementation is strongly preferred; otherwise, experience with similar tool is important
• 5+ years application support and implementation experience
• 2+ years supporting SaaS solutions in a production environment
• 2+years of experience supporting the development of complex business applications across a wide range of technologies and domains
• Minimum of 2 years supporting a bank or financial services institution
• Prior experience with managing a geographically disparate team
• Proven understanding of database/data warehouse design and architecture
• Ability to communicate effectively across all levels within an organization
• Excellent communication, written skills, analytic and project management
• Able to work independently as well as within a team composed of colleagues based locally and internationally

Product Compliance Japan Import Vendor Management Resume Examples & Samples

• Ensure that Japanese regulatory requirements are met for products and support other functions such as Retail, Supply Chain, Transportation, Customer Service, and Legal
• Proven ability to manage large and complicated projects
• Drive scalable business solutions which ensure compliance with consumer product regulations
• Ensure that regulatory requirements are met for new products and support other functions such as Retail, Transportation, Customer Service, Private Label and Legal
• Knowledge of product compliance processes and the interplay with global supply chains
• Collaboration, Influencing, Negotiation, Determination and Resiliency
• 5+ years of experience in any combination: Quality Assurance, Regulatory Compliance and/or Product Development
• Experience of working with Japanese regulation agencies. Ministry of Economy, trade and industry (METI), Ministry of internal affairs and communications (MIAC), Consumer Affairs Agency (ACC)
• Specific knowledge and/or experience of one or more of the following regulatory environments: Consumer product safety regulations & standards: food, drug and cosmetic, toys, electronics; import regulations; private label product development
• Previous experience with influencing, consultation/advisement and improving remote operations
• Must be able to think creatively and possess strong analytical and problem solving skills
• Fluency in English (verbal and written) highly desired

IT Vendor Management Intern Resume Examples & Samples

• Ability to plan at a detailed level
• Critical thinking and decision making ability
• Excellent organizational skills
• Experience with Excel and MS Project
• Experience with data analysis, data management, and process improvement preferred but not required
• Plan/facilitate meetings with vendors
• Perform data analysis and management
• Analyze contract documents, spend reports, and SLA’s
• Contribute to departmental process improvement initiatives
• Education: High school diploma or General Education Degree (G.E.D.) preferred
• Experience: None
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
• Certification/Licensure: None
• Other: Must be eligible to work under state and federal regulations. Must be able to understand and follow verbal direction. Typing/computer skills

Vendor Management Office, Senior Manager Resume Examples & Samples

• Proactively provide guidance, education, and leadership throughout the First American enterprise in the area of vendor management and established best practices
• Refine our standard process, procedures, and tools necessary for effective and consistent management of vendors
• Creation, publication of ongoing assessment, reporting metrics and program health
• Act as the organization’s primary point of contact for Vendor Management Program, including Supplier Diversity, related inquiries from internal and external sources
• Foster and promote an environment and culture where vendor management is viewed as a vital business activity
• Establish and maintain a global forum for vendor management activities and discussion on deliverables
• Monitor and ensure compliance and adherence to approved policies and procedures
• Support VM Governance Committee or otherwise facilitate the periodic meetings
• Deliver Vendor management training material in order to 1) support the organization’s ability to properly, efficiently and consistently perform Vendor management across the enterprise, and 2) educate employees and promote the Vendor management discipline and awareness, reinforcing the importance of Vendor management throughout the enterprise
• Assessing vendor and business risk, performing appropriate due diligence. This entails on-going strategic, financial, and security due diligence
• Acting as primary point of contact for vendor contract related issues and resolving vendor related issues that are escalated from the business units
• Measuring and monitoring vendor performance, on an ongoing basis including periodic audits of invoices to ensure vendor is charging negotiated contract prices. Recoup savings
• Managing the on-going business relationship with existing vendors; ensuring vendors maintain proper certifications, test results and reports as needed to ensure adherence to customer policy and governance
• Ensuring continuous process improvement and managing spend categories in order to communicate the benefits and promote the business unit’s use of preferred vendors
• Acting as the primary point of contact for Supplier Diversity and promoting supplier diversity goals
• Establishing, creating, and publishing vendor dashboards, metrics, scorecards, etc
• Minimum four years of experience in vendor management, sourcing, or procurement
• Bachelor’s Degree in Business or Supply Chain Management preferred, or combination education/experience equivalent
• CPM, PMI, CPSM, Six Sigma, highly desirable
• Experience working for Insurance, Banking or Information Technology company a plus
• Successful track record of working and influencing key stakeholders in various business units including Legal, Finance, Accounts Payable, IT, Strategic Sourcing
• Strong computer skills including Visio, Word, and Excel
• Demonstrates leadership and can be viewed as the leadership and expert of the VMO
• Ability to work with other parts of the organization to craft tactics and strategies for risk mitigation
• General knowledge of purchasing and contract laws
• Works with little supervision and has no direct reports. Manages others through influence and business acumen
• Experience in vendor risk management and compliance desired

Vendor Management Rep Resume Examples & Samples

• Handle more complex vendor management issues by working on focused work queues or special projects and participate in LEAN / Breakthrough initiatives
• Participate in peer interview process by interviewing candidates and provide interview feedback to management
• Provide training, mentoring and education of new processes to both new and current employees. Serve as a resource to less experienced staff by answering questions and providing guidance
• Assist in development of procedures/ SRG’ by making recommendations and/or developing draft policies for review by department leadership. Work with Management and CBO staff to improve processes, increase accuracy, create efficiencies and achieve overall goals of the department
• Act as liaison between CBO and all outside vendors, such as, collection agencies, MANG vendor, consulting/outsource vendors, NEBO claims vendor and any other outside vendor utilized at the CBO
• Perform file reconciliation (number of records, etc.) between each vendor and the patient accounting system. Review files from vendors to determine appropriate follow up actions (i.e. edits and/or updates to patient accounts)
• Handle all correspondence and requests from each vendor and maintain request log to ensure all information is submitted timely to each vendor. Gather additional information that is requested from the vendors (i.e. itemized billing, medical records, consent to treat forms, etc.)
• Contacts vendors to discuss more complex requests and facilitates resolution of requests
• Reconcile monthly account inventory for each vendor and provide a report to their supervisor. Ensure vendor and our inventory numbers match. Contact vendors directly to resolve discrepancies
• Excellent verbal and written communication skills (ability to communicate clearly and professionally)
• Must meet and maintain Vendor Management Representative – Level 3 departmental quality and productivity requirements
• Be responsible for implementing standard processes and procedures across the technology vendor management lifecycle
• Participate in technology sourcing strategy discussions
• Coordinate and lead operational due diligence on existing and new vendor partnerships
• Work closely with procurement to secure key relationship terms in contract negotiation / renegotiation
• Set up and implement a standard Technology governance model for vendor oversight
• Implement and maintain a data-driven metrics dashboard (including SLA tracking, NPS scores, trends identification, and open issues / risks review and mitigation) for ongoing monitoring of vendor performance and stakeholder satisfaction
• Keep apprised of all projects and initiatives involving vendors across technology, including responding to existing and new regulatory requirements around third-party oversight
• Centralize and maintain all technology vendor information (key contact information, services provided, contracts, pricing schedules, etc.)
• Strategizing the organization of and maintaining accurate vendor records with global vendor management
• 3-5 years proven experience in a vendor management function
• Experience in contract negotiation is preferred
• Financial Services, specifically Asset Management experience preferred
• Lead a team of vendor managers to drive revenue and profit objectives
• Manage existing Medical and Dental vendors to drive additional growth through operational improvement and promotional opportunities
• Lead the identification, targeting, and procurement of new selection and vendors by building deep industry relationships
• Manage competitive pricing within the category to drive customer and revenue growth
• Lead the management, negotiation, and onboarding of high-profile brands
• Lead the retail catalog processes including new item creation, classification, publication, and gating
• Develop, own, and execute marketing programs and events relevant to professional medical and dental customers to drive growth
• Bachelor's degree + 7 years experience or MBA + 2years experience
• 2+ years team management experience
• 7+ years of experience
• Proven team leadership ability

Associate, Vendor Management Resume Examples & Samples

• You will need experience in organizing, planning, and executing large-scale projects from the strategy to execution implementation
• You need to be able to adapt and evolve in a very dynamic environment
• You must be enthusiastic about learning and developing in the fashion industry

Head of Incident & Operational Vendor Management Resume Examples & Samples

• Leads and manages the Major Incident Management team to deliver high quality services and solutions
• Providing a 24/7 Major incident management capability across all Liberty Global geographies and product range
• Accountable for management and communication of all critical and major priority incidents to relevant colleagues to provide efficient, timely and effective remedies to network issues and requirements, ensuring that business disruption is minimised
• Responsible for end-to-end coordination of critical and major incident resolution
• Providing jeopardy management services preventing outages
• Responsible for co-ordinating customer notifications for critical and major incidents
• Acts as single operational interface into the Managed Service Provider for all incidents other than Major Incidents
• Accountable for the Service Performance of the Managed Service Provider within the agreed boundaries of the SLAs
• Responsible for monitoring performance indicators, exceptions, ticket queues and backlog
• Support vertical escalations in and between NOC Service Desks and the Managed Service Provider in case the Managed Service Provider breaches agreed thresholds
• Supporting the transformation of the global capabilities to a near shore and/or off shore partner
• Supporting the transformation of country 1st line network and IT organizations into Country and Regional Service Desks
• Extensive experience in technical service operations gained within a large commercial environment
• Experience in leading service teams in a dynamic and fast-paced environment
• Proven ability to establish and maintain effective internal and external working partnerships at all levels through a collaborative approach
• Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor management
• Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
• Deep understanding of project management methodologies, and operationalizing of products and/or services
• Understanding of process optimization through process and supportive technology (e.g. runbook automation)

Manager, New Vendor Management FR Resume Examples & Samples

• Use all tools available to enable strategic, automated, fast decision making
• Identify, engage and integrate a small portfolio of new vendors to Amazon.fr, analysing complex data to identify growth opportunities to help the MVR team succeed
• Strong team-playing skills
• French fluent language

Manager, Content Vendor Management Resume Examples & Samples

• Responsible for adding best quality of selection from new and existing publishing relationships
• Manage relationships and negotiation with publishing partners
• Working with publishing partners, contribute to the timely delivery of digital assets to ensure "in stock" on the first possible time and date where we have the rights to sell the product
• Drive customer engagement and activation of international content
• Build internal and external metric reports that drive new selection
• Coordinate with accounts payable and vendor payments to ensure agreement terms are executed accurately
• Work with internal and external partners to resolve service, merchandising and content receipt issues
• Data analysis and provide recommendations for business operation and publisher relationship management
• Meet the goals set by the business unit
• The ideal candidate has strong business judgment with a track record of successful negotiation and overall account relationship or vendor relationship management
• Proven analytical thinking, project management skills, attention to detail, and exceptional organizational skills are musts
• Candidate must be an effective communicator and a seasoned problem-solver
• Minimum 7 years of relevant business development and/or large customer management experience required
• Experience working with international vendors
• Fluency in Chinese, and proficiency in English in commercial negotiation in both writting and speaking are required
• Master degree is preferred
• Experience dealing with large international vendor or customers is preferred

Manager, Supplier Quality & Vendor Management Resume Examples & Samples

• Manage the team which oversees the material and supplier qualification and certification process
• New material/supplier qualifications and QA oversight to the warehouse and cryogenics activities
• Directs quality oversight for supplier quality, auditing, and audit observation oversight
• Support the internal and external vendor audit programs as a team member and/or lead auditor
• Ensure vendors are qualified and conduct audits at defined frequencies as part of the vendor monitoring process
• Develop, plan, and conduct audits; review and track follow-up actions, and audit closures
• Ensure that quality and production systems meet applicable regulatory, cGMP and company requirements
• Evaluate observation responses, track responses and follow up actions to closure within SAMT
• Schedule and coordinate external vendor audits
• Actively participate and support inspection readiness activities and corporate audits
• Manage Quality Agreements which includes: schedule management and monitoring, creation/revisions, interactions with partners
• Responsible for documenting audit reports, observations, responses, and CAPAs within electronic management systems
• Perform annual supplier risk assessment
• Train SMEs and Guest auditors
• Report audit performance metrics to management
• Author and maintain external audit schedule for the Syracuse Site
• Communicate audit findings across the network
• Hires, integrates and develops high quality talent, capable of delivering against the department’s goals and objectives
• Ensure that written procedures are followed and exercise judgment in evaluation of quality systems, processes, and procedures for compliance
• Establish and communicates performance objectives for Quality Assurance staff that are consistent with the businesses unit goals
• Defines and enforces performance measures, provides developmental feedback and coaching and creates a collaborative environment enhances unit performance and integration across site departments
• Partner with procurement and supply chain on continuous improvement efforts
• Broad knowledge of relevant government regulations, cGMPs, and guidelines
• Familiar with and able to interpret relevant regulations, and regulatory agency inspection expectations
• Excellent communication, technical writing, and computer skills
• Demonstrated knowledge of a variety of computer software applications in word processing, spreadsheets and database software
• Communicate complex information clearly and concisely
• Demonstrate knowledge of subject matter related to quality and compliance
• Demonstrate excellent organizational skills and ability to effectively prioritize work
• Ability to perform tasks completely and independently and complete assignments without detailed direction
• Ability to work independently and in a team based environment
• Ability to interpret policies, standards and regulations, and apply interpretation to determine potential deficiencies while auditing
• Knowledge of SAP, LIMS, Maximo, and Trackwise
• This position requires a B.S. degree in a Scientific/Technical discipline including a minimum of 8-10 years’ experience in the pharmaceutical industry
• Six years’ experience in Quality Assurance with Biotechnology or Biopharmaceutical experience is preferred
• Candidate must have auditing experience in auditing quality systems including biotechnology manufacturing and quality control laboratories
• This position will have direct reports

Senior Vendor Management Specialist Resume Examples & Samples

• Ensure the business line is aware of all processing issues and concerns specific to the portfolio and work to resolve. In addition, work with all levels of management to understand and manage existing servicing strategies, development of new strategies, minimizes risk and implement processes to ensure a sound operational risk management structure
• Delivery of aspects of our customer promise that get delivered in the servicing customer experience. Optimize and simplify every interaction with a customer. Seizing opportunities to enhance performance and the customer experience
• Coordinate and support weekly, monthly and quarterly performance and business review meetings with vendor(s) and internal support partners. Prepare, coordinate, and lead on-site vendor visits/reviews to ensure compliance with contractual requirements, banking policy and regulatory requirements
• 3+ years prior Vendor Management experience required
• Excellent understanding of key business drivers
• Training or mentoring of junior specialist
• Strong analytical experience
• 5+ years Previous experience in the financial industry
• Hold vendor / agencies accountable for achieving monthly financial targets and/or operational metrics
• Capture and Review Third Party scorecards prepared by Data Management and Reporting used for Service Level Agreement dashboards
• Manage the coordination of periodic vendor business reviews as defined in policies and procedures
• Acting as point of escalation for issues identified by the Operations Vendor Management Office or other assessment groups
• Facilitating discussions in the resolution of performance, risk and compliance issues identified during monthly Service Level Agreement reviews and site visits
• 1 year Experience in analyzing and communicating performance metrics and results to a Third Party vendor
• Willingness to travel as required (alone)
• Strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives
• Proficiency with MS Office skills including MS Word, MS Power Point, and MS Excel
• Ability to perform in a high paced environment and meet monthly operational goals and Service Level Agreements
• Partner with GSO Support Senior Managers and Support Team Members to drive overall performance
• Create Sales & Service Communications and modules for all Sales & Service Partner Teams
• Lead calibration and coaching/documentation sessions for GSO Partners and GSO Support Teams
• Own facilitation by maintaining team governance for operation reviews, staff meetings, and other key meetings
• Collaborate with other lines of business to obtain and utilize best practices in order to innovate with the Sales & Service support teams
• Execute strategic call studies and agent performance analysis
• Produce executive level communications using PowerPoint, SharePoint, CrowdAround and other applications
• Utilize all Verizon Consumer Market Sales and Service metrics sites and reporting to create simplified reports
• Independently implement innovative solutions to drive performance
• Analyze data encompassing of Customer Experience metrics and all other business operations metrics holistically
• Assist in maintaining Customer Experience SharePoint team sites
• Proficient in Verizon systems including but not limited to: Cofee, Power Coach, STAC, VZAI, CXI, Mobile Coach, Nexedia and My Info
• Minimum 3 years of sales experience
• Minimum 1 year of vendor management experience
• Ability to work independently in a fast-paced, rapidly changing environment with minimal oversight and meet objectives/deadlines
• Self-driven and able to manage multiple priorities/tasks simultaneously
• Ability to travel to multiple locations approximately 25% of the time . Position can be located out of Basking Ridge, any Verizon Wireline Consumer Call center or the Hidden Ridge Dallas office
• Experience running large programs
• Sourcing vendors
• Implementing contracts
• Bringing on resources
• Optimization of vendors

Senior Manager, Sourcing & Vendor Management Resume Examples & Samples

• Excellent analytical, problem solving, and project management skills
• Outstanding written and verbal communication skills with strong relationship building skills
• Expert in strategic sourcing, and supplier management concepts
• Ability to develop and manage relationships with key Business Partners
• Strong meeting facilitation and presentation skills
• Basic understanding of the regulatory environment
• Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment
• Ability to lead and influence change in the face of complexity and ambiguity
• Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle
• Excellent analytical, problem solving and project management skills
• Ability to develop good working relationships with stakeholders
• Ability to work independently and take ownership and control of delegated tasks
• A pragmatic, proactive and results driven orientation, as well as previous experience driving cultural change within a large business is desirable
• Good communications skills, both written and verbal
• Active "Hands on" approach with a "Can do" attitude
• Capacity to absorb knowledge of Macquarie operations
• Experience of working in strategic sourcing within large, complex multinational businesses, ideally Financial Services and 3rd party service providers
• Bachelor's degree in business administration, logistics, finance or related discipline
• CPM, CIRM or CPIM certification a plus
• A minimum of 5-7 years professional experience in Strategic Sourcing, operations or general management consulting or supply chain
• Experience in a dynamic organization with experience and exposure in advanced sourcing strategies

Data Analyst, Field Service Vendor Management Resume Examples & Samples

• Provide and conduct analytic efforts to support Field Services operations
• Write reports and create charts, presentations and timelines in support of department and/or business operations
• Identify, research, and resolve discrepancies in analytical procedures or cross-functional methods
• Interpret operational requirements for inclusion in studies and analyses
• Provide recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
• Work with outside expertise engaged to assist with and/or deliver analytic projects
• May write code to automate reports and templates and consolidate or extract data into statistical analysis and reports
• Use and may be called upon to program statistical analysis software
• Conduct business impact analyses, validation studies, and market research through all stages: concept formulation, definition of metrics, determination of appropriate statistical methodology, research evaluation, and final research report
• Facilitate meetings with and deliver presentations to cross-functional teams and stakeholders, including senior leadership
• Develop analytical tools and numerical modeling of complex operations systems and processes
• Lead small teams of analysts and/or cross-functional participants on special projects or major operational studies
• Plan the procurement of raw material and BOFP in line with inventory objectives and delivery constraints, and consistent with planning processes
• Ensure the availability of raw material by communicating with suppliers (internal and external) and by optimising the delivery lead times and the supplier quality of service
• Vocational certificate (basic education)
• APICS Basics of SCM (desired)
• APICS Detailed Scheduling and Planning certified or equivalent (desired)

CBS Learning Vendor Management Specialist Resume Examples & Samples

• Lead regular review of vendor usage
• Serve as gatekeeper of information for vendor management and selection of vendors for specific learning needs
• Participate in the vendor selection process in partnership with procurement and CoHRE
• Evaluate vendors and facilitate vendor selection
• Collaborate with procurement on Annual Vendor Review
• Track vendor performance through collaboration with stakeholders and manage corrective actions
• Do purchase order creation and invoice processing/troubleshooting
• Track, monitor, and report evaluation metrics for learning technologies
• Technology Utilization
• Relationship Building
• Organization skills

Component Vendor Management Resume Examples & Samples

• Administer all aspects of repair orders for aircraft components
• Manage negotiations of quotes/invoices on individual repair orders against contract pricing. Including unit rate monitoring and trend analysis
• Process price adjustment request from supplier to comply with agreements/Contracts and maintenance direction
• Authorize decisions around BER threshold or unrepairable units
• Resolve repair processes halted due to errors in records or investigations in maintenance discrepancies or Maintenance Records requirements
• Resolution of accounting payment mismatches and supplier receivable resolution request
• Support piece part requirements at suppliers including payment/credits, if needed, to support repair cycle
• Escalate unresolved cost disputes and/or logistical deficiencies to higher management
• Monitor and control turn-time at supplier to ensure optimal spares support and identify changes in stock requirements or obsolescence of material
• Coordinate with supplier and maintenance to cope with peaks in hard time removals
• Request loaners, exchanges and/or FOC spares to address shortages or to fund upgrade programs
• Revise or modify programs to optimize operational requirements and evolution of program scope
• Notify suppliers of chronic units including Bad from Stock and request corrective action and/or replacement
• Implement program requirements to support Airworthiness Directives with suppliers
• Respond to deficiencies in Quality, turn-time, capacity and/or requirements for cost reduction
• Asset accountability as it relates to specific programs; identify expected asset shortages and drive action for final resolution
• Monitor/Support Operational requirements for part availability through various reports (Aircraft out of service, Material shortage, Expedites, etc.)
• Conduct Quarterly Business Reviews with Key Suppliers
• Maintain and conduct Supplier training utilizing Component Maintenance Manual Familiarization Guide to ensure full introduction and direction for all business and maintenance expectations
• Perform Site Audits for suppliers in support of Compliance Goals, processes and other Activity driven to ensure supplier complying with maintenance and commercial guidelines and/or Support Quality findings and identify commercial consequences of quality escapes
• Manage all quality escape activities as they relate to supplier compliance and internal airline reports
• Support business team for accurate financial planning and analysis, including monthly budget close meetings any budget forecasts
• Ownership of supplier performance not meeting commitments and negotiations of performance remedies
• Technical review of maintenance program requirements through Engineering and Reliability teams
• Set Direction for support and participation of Cabin and Aircraft reliability as it relates to various products
• Support Procurement in proposal requests and implement movement of repair commitments with suppliers for cost savings, quality deficiencies, and more
• Support negotiations (whether rate-per-hour, time and material or flat rates) with knowledge of removal trends, workscopes etc. and implement (or recommend) means to counteract cost increases or excess charges
• Identify alternate sources for repair and create competitive environment
• Responsible for Policy compliance and adjustments to processes
• Take ownership for supplier projects that require status tracking and leadership input
• Utilize Continuous Improvement Tools to identify process weakness and implement improvements to meet organizational objectives
• Minimum 2-3 years Supplier/Operational management and/or 2-3 years Technical or Quality leadership experience
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Senior Analyst, Vendor Management Resume Examples & Samples

• Application Managed Services Resource Management Oversight – Confirm approvals for onboarded and offboarded managed services resources. Ensure vendors are following the defined processes and are using appropriate rates and roles. Facilitate implementation of periodic rate card updates
• Onboard and Offboard Project and Staff Augmentation Resources – Conduct all activities required to onboard and offboard contingent labor resources in the Contingent Workforce Central (CWC) tool and the WBT Resource Hub tool based on input from Resource Managers. Ensure that all resource information is correct and obtains appropriate WBT management approvals. Execute resource extensions as approved by Resource Managers and authorized by contract changes
• Vendor and Resource Management Process Ownership – Develop and maintain standard Vendor and Resource Management procedures used by all WBT employees and contractors globally. Monitor adherence to process and follow-up on deviations. Act as the primary point of contact for WBT with Employment Legal and its contingent workforce initiatives. Develop, maintain and deliver training materials on the processes and tools to WBT employees and stakeholders
• Vendor and Resource Management Tool Stakeholder – Act as the primary stakeholder for WBT Resource Hub application, assisting to define business requirements for resource requisitioning process, conducting user acceptance testing, and developing related training materials/communications. Participate in WB-wide initiative on a Vendor Management System
• Vendor Relationship Management – Serve as a point of escalation for vendors with resource and/or billing issues; and as a secondary escalation point for Time Warner Workforce Management
• Vendor and Resource Reporting – Track and report performance metrics on select vendors as requested by WBT management, WB Human Resources and WB Employment Legal

Vendor Management Program Manager Resume Examples & Samples

• B.S. or B.A. in Information Technology, Business, Law or related field; Master's degree in IT or Business a plus
• Minimum 5 - 7 years in a Vendor Management for a financial institution or relevant experience in a vendor heavy environment
• Proficient in Microsoft Office and Microsoft Outlook
• Demonstrates professionalism, integrity, maturity, intellectual curiosity, initiative and good judgment; takes pride of ownership for wins and accountability for losses/mistakes
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• The ability to combine pieces of information to form general rules or conclusions

AVP, Strategic IT Vendor Management Resume Examples & Samples

• Assist with setting strategic direction for supplier management aligned with the IT strategy
• Manage our vendor categories as a portfolio
• Develop and implement governance and performance management functions (i.e. driving/tracking metrics, vendor performance management, financial metrics and reporting including escalation and resolution
• Manage the financial viability of third party vendors and proactively manage vendor risk
• Cultivate new business relationship with suppliers and remain up to date with supplier market and continuously seek to identify improve vendor opportunities
• Provide industry insights, analysis and regular vendor related updates to senior management and broader IT community on a regular basis
• Liaise with Legal, Risk, Procurement to finalize on contracts, SOW's, NDA's, and other essential contract related documents
• 10+ years of experience in large, global corporate environment preferably financial services industry; 10+ years global vendor management experience
• Industry knowledge of the IT and consulting categories
• Strong working knowledge IT software contracting and contract familiarity
• Demonstrated success in Contract Mgmt., SLA & Performance Mgmt., Vendor Risk Mgmt., Large Scale Transition & Transformation Mgmt. roles
• Ability to work with and influence peers, managers, and senior executives at MetLife, including at the SVP+ level and the C suite
• Ability to recruit, motivate, and manage a team of professional managers
• Innovative problem solver and strategic thinker, along with strong business acumen and analytical capabilities. Strong change management capabilities
• Strong Executive leadership skills; collaborative partner able to influence and drive accountability across organizational, geographic and domain boundaries
• Solid knowledge of procurement systems / processes / tools, with expertise in project mgmt. principles & techniques
• Fosters teamwork and collaboration. Proven experience building accountable teams empowered to achieve results
• Strong presentation and excellent interpersonal and presentation / communication skills
• Undergraduate degree required; MBA or other advanced degree preferred

Manager Field Sales, Vendor Management Resume Examples & Samples

• Develop, train and performance manage the vendor and reps in field daily, tapping into strengths and gaps
• Identify the sales enablers required and suggest new strategies, ideas and suggestions to drive increased performance
• Remain up to date on changes to products/offers and communicate these to the team
• Strong people leadership and communication skills
• Proven track record of achieving sales targets
• A foundation of selling, coaching, training and skills development
• Proficiency in PC software applications (Word, Excel, PowerPoint and Adobe)

TTS NA Vendor Management Resume Examples & Samples

• Vendor Management: Act as a trusted adviser to TTS NA product managers and BAOs in contract negotiation, managing vendor service disruptions and information security reviews. The Vendor Manager acts as an independent voice to identify, document and communicate identified risk and control deficiencies and to identify and proactively strengthen areas of weakness with each supplier
• Supporting BAO and Product Managers in vendor selection, contract negotiation and in the preparation of management of Internal Audits and Regulatory Exams as vendor information is required. Timely escalation of third party supplier issues arising to senior management
• 5 years+ experience in the Financial Services Industry, Experience, or exposure to transaction processing, Financial control experience a plus
• Experience in risk management, vendor management, ability to understand complex contracts assist BAOs with contract wording on risk related sections (termination, source code escrow, indemnification clauses etc.)
• Experience in having worked in a cross-functional role with influencing skills, a plus
• Graduate degree, MBA a plus
• Excellent written, communication, and interpersonal skills
• Capacity to proactively anticipate, identify and resolve problems
• Desire to drive projects from ideation or assignment to execution
• Ability to present internally and externally to senior executives
• Self-starter and appetite for challenging assignments
• Responsible for supporting CDX verticals for contingent workforce needs, including consulting on staffing needs and best practices that align with the Workforce Strategy
• Understands the goals and objectives of program leaders, and makes recommendations on staffing options based on the NM contingent labor strategy and industry knowledge (T&M, fixed bid, managed services, etc.)
• Manage day to day operations and support the execution of functional and relationship governance processes (monthly, quarterly, annual) with suppliers
• Responds to and resolves operating and escalated performance issues, monitors deliverables from the suppliers and their performance
• Responsible for sharing and aligning to best practices in the industry as it relates to the governance of the suppliers; ensures governance processes are kept up to date, adhered to and followed by Northwestern Mutual and suppliers
• Collaboratively work with enterprise partner teams (HR, EVAM, Legal, Enterprise Risk Assurance, Information Risk Management, and program leadership) to ensure smooth execution of the contingent labor staffing strategy and risk compliance
• Participates in projects related to deliverable based/offshore providers and responsible for change management as it relates to contingent labor program, policies, and procedures
• Support reporting strategy and deliver comprehensive reporting (standard & ad-hoc) to stakeholders including supplier performance metrics, talent dashboards, vertical reports, and cross-functional reports
• Support the tools and technology needed to address the needs of the organization to manage the suppliers and report their performance. drive innovation in the program
• Consults on day to day risk mitigation including onsite/offshore e-mail monitoring and clearance level process administration, ensure compliance with contingent labor program policies, guidelines, and processes
• Consults on the on and off boarding process and assignment changes (including extensions, transfers, backfills, etc.), training needs for hiring managers on the tools/systems
• Serve as a backup to the Assistant Director for CDX Contingent Workforce when needed

Vendor Management Specialist Workforce Vendor Management Services Resume Examples & Samples

• Ensure guardianship of the Technology global portfolio of resource vendors and services by implementing Best-in-Class governance covering commercial, risk, service delivery and regulatory compliance
• Advise and support CIOs, COOs and Delivery Heads in implementing their multi-year workforce strategy whilst optimizing the global vendor footprint
• Partners with our external service providers to maintain effective relationships, assist in bringing creative solutions to solve challenges in the offshoring/outsourcing of in-house IT development and support services
• Partner with firm-wide groups (Sourcing, Legal/Compliance, global workforce services, infrastructure) to build the right sourcing model including but not limited to shared services and outsourcing model
• Work with internal clients to identify service optimization opportunities and assisting with the translation of the solution into appropriate executable frameworks
• Provide regional and divisional coverage to internal clients, ensuring operational excellence, including advancing the program, automating and improving processes, wherever possible
• Own and execute specific initiatives in support of the above Strategies
• IT professional services, including application development or enterprise infrastructure
• Outsourcing practitioner from a Big 4 Management Consulting, strategy Consulting, Outsourcing specialist Practices
• Works collaboratively and demonstrates sound business, commercial and ethical judgment
• Experienced in working with global teams in a matrix structure; Strong team building skills, adept at managing conflict
• Proficient in project management skills and related tools (e.g. MS Project)
• Excellent analytical skills, including financial analysis and excel modelling
• Comfortable in managing competing demands on time, priorities in ambiguous situations

Securities Lending Connectivity & Vendor Management Resume Examples & Samples

• Serve as the primary point of contact between Morgan Stanley and external vendors This includes working with other areas who also have contact with the vendor and acting as a point of escalation for any issues
• Work with the vendor to complete procedure reviews/enhance the control environment
• Involvement in BCP transference testing and ensuring knowledge dilution in Glasgow is minimised
• Help manage future transitions to India
• Working with key stakeholders including Equilend and Pirum and lenders to drive the connectivity agenda
• Involvement in the current ALD initiative
• Participate in NPA discussions for stock loan
• An ability to handle high volume workloads and prioritisation skills
• Flexibility with regards to hours worked
• A good approach to change management on account of the teams continual growth and development
• An understanding of escalation
• A desire to question existing procedures and continually seek to improve processes

Claim Vendor Management & Program Management Resume Examples & Samples

• Leads the department’s functions and activities. Has full management accountability for staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction
• Collaborates with business leaders in defining the potential role of various vendors, offering an industry view of evolving trends and vendor capabilities. Gains alignment to vendor strategy, including a mix of strategic, preferred and specialty providers to optimize cost and effectiveness. Partners with Line of Business owners on vendor initiatives centered on higher utilization of preferred vendors and education of adjusters
• Provides oversight and relationship management of off-shore vendors directly related to Business Process Outsourcing implementation
• Implements strategic and operational objectives that have substantial impact on the success of vendor management. Accountable for both short and long range plans needed to achieve financial and operating efficiencies, benchmarked against “best in class”
• Ensures vendors are compliant with any changes to internal policy, state/local/federal laws and regulations that affect their ability to deliver services to CNA in coordination with Procurement and Legal
• Designs a vendor assessment and governance protocol that promotes an ongoing process for data collection and reporting on vendor effectiveness (including processes, procedures, metrics and scorecards, and risk management of vendor relationships) to ensure all products and services delivered meet or exceed expectations
• Works with the senior leaders of Claim to facilitate the prioritization of initiatives across the Claim organization. Consults with business leaders and stakeholders to review initial investment initiatives to determine goals, time frame, funding limitations, procedures for accomplishing a project, estimated staffing requirements, and allotment of resources. Ensures the accuracy and timeliness of project financials. Leads prioritization discussions with senior management
• Identifies cross-organizational barriers that impact multiple projects or programs, surfacing issues and risks in a timely manner, and partnering across the company to ensuring the issues and risks are resolved collaboratively
• Provides leadership and mentoring on project management best practices (including scope, time, cost, communications and risk management). Ensures that the responsibilities, authorities, and accountability of all project staff are defined, understood, and consistently implemented
• Responsible for the overall risk assessment, asset and security protection services, business continuity and disaster recovery plans for the Claim organization
• For all department functions, annually captures vision of where we are in journey and with our goals for continuous improvement, understands action steps still needed and makes recommendations to leadership
• Executive leadership and management skills demonstrating talent development, capacity to lead, integrity and professionalism
• In depth technical knowledge and experience with vendor management practices, processes and partnerships
• In-depth technical knowledge of Claim operations and technology, downstream partners and consumers of Claim information, and project management practices and processes
• Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment
• Strong written and verbal communication, influencing capability and an ability to build credibility quickly. Proven negotiation skills
• Innovative problem solver, with strong analytical and change management capabilities
• Demonstration of strategy development and program execution
• Ability to drive results by identifying and resolving problems within scope of responsibility
• Knowledge of insurance industry, its products and services
• Knowledge of lean six sigma tools is highly desirable
• Bachelor’s degree with Master’s preferred in a related discipline, or equivalent
• Typically a minimum of ten years of related work experience, with five years management experience
• Applicable certifications preferred

VP Mgr-vendor Management Resume Examples & Samples

• Proven leader with outstanding interpersonal, communication, and effective relationship building skills at all levels within an organization. Known as a trusted advisor
• Proven ability to create and present written and verbal communications that are audience appropriate
• Ability to analyze and challenge current working methods to create improvements in processes and results. Strong change agent and champion of key change efforts across broader IT organization and ability to create clarity where ambiguity exists
• Possess strong persuasive, influencing and negotiation skills
• Ability to effectively manage business risk through identification, quantification and control
• Ability to work in multi-disciplinary, multi-cultural teams, proven teamwork and coaching skills with demonstrated experience in collaborating across organizational boundaries and locations
• Ability to analyze operational data to make fact based decisions that improve the business
• Plan and accomplish goals with a significant degree of innovation and creativity while ensuring deadlines are being met
• Strong knowledge of business strategy and planning
• Strong financial skills, ability to effectively manage time and budgets
• Bachelor's Degree in computer science, finance/accounting or related field

Information Technology Vendor Management Intern Resume Examples & Samples

• Analyze order and spend information for IT products/services from various online systems
• Contribute to the creation and distribution of reports and extracts from various online systems
• Develop spend analysis models to report on historical trends and provide forecasts for future consumption
• Collaborate with members of the IT and Supply Chain Organizations to analyze vendor proposals to determine the lowest Total Cost of Ownership (TCO) for various IT spend categories
• Assist in the review of spend/order policies and procedures by monitoring system activity
• Reviews IT product/service contracts to determine if the agreements are in compliance with Corporate policies
• Assist in the analysis of Request for Proposals (RFPs) for IT hardware, software and services
• Work on additional special projects and tasks as assigned
• Solid working understanding of Microsoft desktop tools – Excel (predominant tool used), Word, PowerPoint and Access
• Strong analytical skills – Will be reviewing and reporting on current IT spend trends and participating in recommendation reviews
• Strong customer service orientation – Will interact with all staff and leadership levels in IT
• Ability to work in a team-oriented environment
• Currently enrolled as an undergraduate student majoring in: Computer Science, Information Technology, Business or related fields
• Work in conjunction with procurement, security, legal and various business colleagues to review and negotiate regional and Global IT contracts (including licensing, SAAS, services, hardware, SOW’s etc)
• Work with the relevant business department or Magna Global IT to assist with vendor selection and the formulation of requests for information or proposals (RFI’s or RFP’s) requested
• Manage contract review meetings to ensure delivery against objectives and contract budgets
• Work with all teams (security, compliance, Global IT, legal and tax, HR, accounts payable etc) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations
• Understand relevant market trends and vendors. Track, gather and analyze market and industry data
• Develop ongoing relationships with external vendors
• Responsible for ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of a deal
• A bachelor's degree in business, economics, psychology, computer science, finance or a related field is required
• Minimum five years of experience in IT procurement and contract administration
• Experience in negotiating and managing large complex contracts in one or more IT categories such as hardware, software, service and communication
• Experience with software licensing contracts including Microsoft would be an asset
• Potential candidates for this position are IT procurement, contract administrators and IT asset managers
• Automotive industry experience is preferred
• The desire to learn
• Ability to work independently in a professional and organized manner while juggling multiple priorities
• Ability to work effectively with other team members as well as business managers and lawyers within the Corporate legal department
• Ability to communicate effectively and in a professional manner both, orally and in writing, with internal and external parties including business managers, vendors and other service providers
• Maintain an effective system to prioritize work and meet applicable deadlines
• Maintain discretion and strict confidentiality at all times
• Ability to use independent judgement within the context of established or planned objectives and policies

Senior Business Analyst, Vendor Management Resume Examples & Samples

• Researches, retrieves, designs and delivers organized analytics and reporting of Vendor services
• Analyzes benchmarking data, reports, processes, and measurements
• Provides vendor oversight
• Develops and documents complex business analysis and reporting requirements
• Evaluates and prioritizes data changes and enhancements
• Monitor on a monthly basis all core operational metrics and works with vendor to remediate issues if metrics are missed
• Makes decisions of considerable impact and consequences involving technology, systems and vendor expense trends
• Interprets data, facts and / or trends independently and makes business recommendations to management
• Coordinates a variety of projects / requests simultaneously and ensures timely completion in accordance with business initiatives
• Develops innovative approaches to achieve deliverables
• Serves as the subject matter expert on vendor trends and behaviors as well as operational resource needs and performance
• Serve as a leader / mentor to the front line staff members to understand vendor performance data and how to apply it in corresponding markets
• Performs all other related duties as assigned
• Bachelor's degree in Business, Accounting, Finance, Economics, Mathematics, Healthcare Administration or Statistics (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
• 5+ years of progressive business experience in transactional data analysis
• 5+ years of experience utilizing data to develop resource plans / strategy
• Ability to interact effectively with different business departments, team members and external clients at all levels
• Ability to present data and recommendations to leadership in a simple and effective manner
• Advanced experience with Microsoft Excel, Access, including intermediate knowledge of SQL
• Excellent critical thinking and problem solving skills
• Ability to deal with ambiguity and drive results
• Desire to make an impact, manage multiple tasks, and shift priorities quickly
• Solid interpersonal skills and the ability to influence others
• Leadership skills and results oriented

Manager, Financial & Vendor Management Resume Examples & Samples

• OPEX and CAPEX accounting, budgeting and analysis
• IT vendor management including contract negotiations and relationship maintenance
• Management of IT budget including CAPEX and OPEX, quarterly and annual forecasting, and monthly metrics reporting
• Position will lead a team of accounting and system administration professionals
• Responsible for ensuring financial process deliverables are on time and fully comply with MTD policies
• Direct interface between IT and the finance, legal and global sourcing for all department contracts and budgeting
• Leading and participating in continuous improvement activities
• Fulfills the duties as an IT manager of people, spanning the communications, performance management and talent development processes
• Experience building and maintaining relationships with customers, clients, and colleagues
• Strong analytical skills and proficient in Excel
• Strong negotiation, influence, and team work skills
• Strong interpersonal, communication, presentation and relationship skills are necessary to work with a diverse spectrum of suppliers across business segments and across the globe
• Successfully led negotiations for global/multi-year contracts
• Demonstrates business and financial acumen and analytics, critical thinking and problem solving, and decision making through analytics and data
• Exhibits ability handle rapid change and manage effectively
• Confident, professional and effective presenting and interacting with senior management
• 8 years of IT solutions or business domain experience with increasing levels of responsibility
• 3 years of budgeting and financial management experience
• 3 years of contract negotiation experience
• 2 years of experience working within a matrixed organization
• Bachelor's Degree in Computer Science, Accounting, Finance, or related field (equivalent work experience may be substituted)
• Certifications such as: CPA, MBA, Six Sigma, ITIL
• Experience documenting/designing business processes
• IT project experience across multiple industries, markets, and/or functional areas
• Master's Degree in Computer Science, Finance, or related field
• Drive internal accountability to ensure the business unit is delivering on its commitments
• Assist with data reconciliation for various purposes including vendor billing, resource unit counts, forecast and actuals for PS and Vendor resources
• Assist in financial tracking of vendor services
• Prepares, processes and reconciles purchase requests/purchase orders
• Provide process management leadership in the Technology procurement space
• Excellent communication, interpersonal and relationship building skills with both internal and external stakeholders
• Organizational skills with ability to handle multiple initiatives at one time
• Strong understanding of or willingness to learn third party management best practices and policies
• Results focused and driven to take action quickly

Home Equity Vendor Management Specialist Resume Examples & Samples

• 5+ years of vendor, operations and/or analytical experience (Desired within consumer banking/ Financial Services)
• Outstanding customer experience orientation and consumer loan product knowledge
• Strong MS Excel, MS Access, MS PowerPoint and MS Word skills

Related Job Titles

20+ Top Customer Service Skills to Put on a Resume (+Writing Guide)

The best customer service skills and how to write about them on a resume. Communication, adaptability, building rapport, empathy, CRM, organization…

The best customer service skills for a resume fall into these key categories: communication, interpersonal skills, problem-solving, technical knowledge, and time management. To describe them on a resume, use action verbs to vividly illustrate tasks completed, or results achieved that wouldn’t have been possible without successful application of customer service skills. In other words, the most effective way to write about customer service skills on a resume is to demonstrate them through the impact of your work. 

Keeping customers is just as important as getting new customers. 

Good customer service skills means you can increase customer satisfaction, which leads to higher levels of repeat business and loyalty. If you can prove on your resume that you excel in this, you’ll find yourself landing more interviews. 

This guide will walk you through the top customer service skills for a resume and how to best describe them. 

Complete your resume immediately with Rezi AI Resume Builder . Watch your resume write itself and highlight your customer service skills that are relevant to the job description. And the design and layout? It will always stay perfect. Just pick one of the 15+ resume templates and build your resume in minutes.

The Best Types of Customer Service Skills on a Resume 

Here are the best types of customer service skills for a resume: 

• Communication: active listening, nonverbal communication, and written communication. 
• Interpersonal: adaptability, building rapport, conflict resolution, empathy, and teamwork.
• Problem-solving: critical thinking, decision-making, initiative, research.
• Technical: customer relationship management (CRM) software, data analysis, Microsoft Office Suite, project management, specialized industry knowledge. 
• Time management: multitasking, organization, prioritization. 

All of these skills contribute to speed, convenience, and knowledgeable support, which are the most important factors to providing a positive customer experience, as highlighted by 80% of American consumers , according to research from PwC. 

Even if you’re not applying specifically for a customer service role, strong customer service skills can make you stand out when your role involves any form of interaction with clients, business partners, stakeholders, or even other departments.

1. Communication 

Without good communication, you won’t be able to address customer concerns effectively. Good and bad communication can be the difference between a frustrated customer and a loyal one. That’s why this skill is hands-down the most important one on the list.

Here are examples of how to describe communication skills on a resume for a customer service job: 

• Increased customer satisfaction scores by 15% through active listening and de-escalation techniques. • Developed and implemented a knowledge base to improve first-call resolution rates by 20%. • Consistently received positive customer feedback for clear and concise communication, both written and verbal.

Active listening

Active listening skills are prized by hiring managers. It’s how you avoid misunderstandings, provide tailored solutions, and resolve complaints or concerns faster. This improves the overall customer experience. 

Example of active listening on a resume:

Reduced customer call times by 15% by carefully listening to identify key concerns at the start of interactions and immediately providing actionable solutions. 

Nonverbal communication

Nonverbal communication refers to body language, tone of voice, eye contact, and facial expressions. This is essential for building trust and reinforcing a particular message.  

Example of how to describe nonverbal communication on a resume:

Maintained a calm and professional demeanor while de-escalating customer complaints, which helped lead to more positive resolutions in 80% of interactions.

Written communication

In customer service, written communication is all about sending the right messages to customer inquiries and concerns. This is crucial, especially since many customer interactions can occur online, over email, or live chats. 

Example of written communication on a resume: 

Increased customer satisfaction scores by 10% through clear and concise email responses that addressed all customer questions within 24 hours.

2. Interpersonal 

Interpersonal skills influence your interactions with customers. Unlike communication skills, which focus on the exchange of information, interpersonal skills emphasize the ability to understand and relate to others on a personal level.

Here are examples of interpersonal skills on a resume for customer service: 

• Resolved conflicts efficiently and diplomatically, reducing customer complaint resolution time by 30%. • Built strong customer relationships through consistent follow-ups and personalized service, resulting in a 15% increase in repeat business. • Maintained positive relationships with key clients, contributing to a 20% boost in customer loyalty program sign-ups.

Adaptability

Adaptability is about how well you can adjust and respond to unexpected situations. Crucial in customer service, as circumstances often change out of the blue. Companies need someone who can think on their feet, handle all types of customer inquiries, and maintain a positive attitude. 

Example of how to describe adaptability on a resume:

Answered high call volumes during peak hours, ensuring all customer inquiries were addressed promptly and efficiently.

Building rapport

In other words, building trusting relationships with customers. Hiring managers in customer service will value a candidate who excels in making customers feel valued, understood, and appreciated. This can lead to repeat business and positive word-of-mouth. After all, customer retention has more impact on growth than customer acquisition.

Example of how to describe rapport-building on a resume: 

Built rapport through personalized greetings and friendly conversations, contributing to a 30% improvement in customer satisfaction scores.

Conflict resolution

Conflict resolution refers to your ability to handle customer complaints and disputes. Not all conversations with customers will go smoothly. Issues may arise, and you’ll need to de-escalate. 

Example of showcasing conflict resolution on a resume:

Resolved customer complaints by actively listening to their concerns, empathizing with their frustrations, and providing prompt and satisfactory solutions, which led to a 30% reduction in escalated cases.

Empathy comes down to understanding how another person feels. Telling a customer you’re going to help them isn’t quite the same as showing concern for them, relating to them, and showing them you understand what they need. 

Human touch is essential for great customer experiences, as stated in the same PwC report mentioned earlier . A genuine connection with customers can make or break a business, so it’s key to establish this by making customers feel valued, understood, and heard. 

Example of how to prove empathy on your resume: 

Supported and reassured customers during system outages, which helped decrease escalations by 30%. 

Strong teamwork means you can collaborate effectively with others. A team player in customer service will help the company boost efficiency and meet or exceed goals faster. 

Example of describing teamwork skills on a resume:

Coordinated with the sales and technical support teams to streamline the customer service process, which led to a 10% reduction in service delivery time.

3. Problem-solving

All customers will have problems at some point. How well can you help solve them? This requires you to quickly assess a situation, determine the root cause, and implement an appropriate solution. 

Here are examples of problem-solving skills on a resume for customer service: 

• Resolved customer billing discrepancies by investigating account histories and collaborating with the finance department, leading to a 98% resolution rate. • Proactively identified potential service disruptions and developed contingency plans to ensure service continuity and customer satisfaction. • Collaborated with cross-functional teams to resolve a critical service outage, restoring service within 2 hours and minimizing customer impact.

Critical thinking

Critical thinking relates to objective analysis. This is vital for determining the root causes of a customer’s concern or problem, and identifying potential solutions.  

Example of how to prove critical thinking on a resume:

Analyzed customer feedback trends to identify underlying issues, leading to the implementation of new policies that improved customer satisfaction by 20%.

Decision-making

This is about choosing the best course of action that leads to a happy ending for both the company and the customer. Strong decision-making skills also indicate that you can act without your supervisor’s guidance when necessary—this leads to quicker response times and, in turn, happier customers.

Example of how to describe decision-making on a resume: 

• Determined appropriate compensation for dissatisfied customers based on the severity of their issues, resulting in a 25% decrease in negative reviews.

Initiative refers to whether you can independently take action to identify opportunities for improvement and solve problems. Employers value representatives that can anticipate issues before they arise and take steps to prevent or mitigate them without needing explicit instructions.

Example of how to describe initiative on a resume:

Implemented changes in response to customer feedback, enhancing service processes and improving overall customer experience.

To an extent, you’ll need to be able to find answers by doing your own research. Good research skills are key for pinpointing customer needs, providing accurate information, and staying informed about industry trends. 

Example of research skills presented on a resume: 

Investigated competitor services and practices, providing valuable insights that informed the development of new company products.

4. Technical

Technical skills in customer service refer to your proficiency in using specific tools, software, and methodologies. 

Having technical proficiency and using the right technologies in customer service is only going to get more important. Almost 60% of customers had even mentioned that exceptional digital experiences are crucial for a company to keep business going, according to a study conducted by Salesforce . 

Here are examples of technical skills on a resume for customer service: 

• Configured and maintained customer service chatbots, enhancing self-service options and reducing the volume of incoming calls by 30%. • Handled technical support for various digital communication platforms, ensuring seamless customer interactions across email, chat, and social media. • Assisted in the integration of new communication channels, such as live chat and social media support, resulting in a 20% increase in customer engagement.

Customer relationship management (CRM) 

Customer Relationship Management (CRM) skills relate to managing current and potential customer interactions. Proficiency in CRM systems leads to better service delivery and a smoother workflow. 

Example of CRM skills described on a resume:

Leveraged CRM analytics to segment customers and tailor communication strategies, enhancing targeted marketing efforts and increasing engagement by 40%.

Data analysis

Data analysis is an important customer service skill since it allows you to make better decisions that will drive business growth. 

Example of data analysis mentioned on a resume:

Analyzed service ticket trends to identify common issues, leading to the creation of a targeted training program that boosted agent performance and customer satisfaction by 20%.

Microsoft Office Suite

Microsoft Office Suite includes software applications such as Word, Excel, PowerPoint, and Outlook. Having proficiency in all of these (or similar tools) helps with managing documentation, analyzing data, creating presentations, and communicating with stakeholders. 

Example of how to effectively prove your MS Office proficiency on a resume: 

Created detailed customer service reports using Excel, including pivot tables and charts, to track and analyze performance metrics.

Project management

Project management is applicable to almost all fields, especially customer service. This can help you get brownie points for coordinating tasks, managing resources, and helping ensure that deadlines are met. 

Example of how to describe PM skills on a resume: 

Oversaw the integration of a new live chat support feature, managing timelines and resources to ensure a seamless launch that increased customer engagement by 20%.

Specialized industry knowledge

I don’t mean to literally put “specialized industry knowledge” on your resume. 

But make it clear that you have expertise in a particular area of the industry you’re applying for.

Example from an insurance agent resume:

Maintained up-to-date knowledge of finance insurance policies and regulations to effectively provide accurate information to customers.

5. Time Management 

Working in customer service, or even performing some CS duties always means you’ll be doing a lot of different things at once, so you need to know how to manage your time. This isn’t only important for your higher productivity—it’s crucial for customer satisfaction. 

Here are examples of time management skills on a resume for customer service: 

• Implemented a scheduling system to optimize team availability, leading to a 20% increase in team productivity and faster resolution of customer issues. • Coordinated with team members to allocate resources efficiently during high-demand periods, reducing backlog and improving service levels. • Balanced multiple customer service channels, including phone, email, and live chat, maintaining consistent response times across all communication platforms.

Multitasking

Juggling multiple things effectively is one skill for customer service that can impress hiring managers. Making sure that no customer is left waiting too long and that all tasks are completed promptly is something that companies value.  

Example of multitasking properly described on a resume:

Simultaneously managed phone, email, and live chat inquiries, maintaining a 95% customer satisfaction rate while handling multiple channels.

Organization

There are documents and resources everywhere. Strong organization means systematically managing records and information, as well as ensuring efficient service delivery. 

Example of how to describe organization on a resume: 

Organized training sessions and materials for new hires, ensuring a smooth onboarding process and consistent knowledge transfer.

Prioritization

Prioritization is how you maximize productivity. As you’ll be dealing with all sorts of inquiries, knowing how and when to prioritize is an underrated customer service skill that allows you to address any pressing issues without compromising service quality. 

Example of how to show prioritization skills on a resume:

Prioritized and addressed urgent customer inquiries during peak times, reducing wait times by 30%.

Additional Customer Service Skills to Put on a Resume

Here are other good customer service skills to consider putting on a resume:  

• Attention to detail
• Foreign languages
• Reliability
• Stress management

You can also find more relevant skills by using Rezi AI Skills Explorer . Simply enter your profession and the type of skills you’re after. From there, you’ll automatically get a list of suggestions.

And if you’d like to see proven customer service resume examples that showcase the skills we’ve discussed, check out our resume examples library here .

How to Show Customer Service Skills on Different Resume Sections

Writing about customer service skills on a resume will look slightly different depending on the resume section :

• Summary section: state your strengths in customer service. Mention your top skills, like building rapport and upselling. Or even better, state your most significant and relevant customer service wins. 
• Objectives section: mention transferable skills you already have that are relevant to customer service. Then, focus on highlighting how you plan to develop certain customer service skills to excel in your role. 
• Work experience section: emphasize key duties and achievements you were responsible for that show your level of customer service skills. 
• Education section: list formal qualifications related to customer service from your academic background.  ‍
• Projects, volunteering, and extracurricular activities: highlight relevant customer service experiences that reinforce your credentials. ‍
• Certifications or awards section: make a list of certificates and awards you’ve earned that demonstrate your knowledge in applying certain skills, tools, or frameworks.  ‍
• Skills section: put together an organized list of customer service skills, prioritized by what’s most important to a company’s hiring criteria. 

Of all ways to write about your customer service skills on a resume , the most effective approach is to show them through positive outcomes you contributed to. This means highlighting the results from carrying out specific customer service tasks. 

Summary section

In the summary section , show off your best and most relevant customer service abilities. Summarize your background in customer service, state your areas of expertise, and mention any notable achievements related to improving customer loyalty and retention. 

Sample resume summary highlighting customer service skills:

Customer-focused professional with over 5 years of experience in delivering exceptional customer service. Expertise in conflict resolution, CRM systems, and data analysis. Successfully managed a high-volume call center, achieving a 95% customer satisfaction rate.

Objectives section

For the objectives section , succinctly state your career goals in customer service while highlighting key skills that match the job expectations. Focus on showcasing qualifications that indicate your knowledge in the customer service field, and mention aspirations that align with the company’s specific needs. 

Sample resume objective with a focus on customer service skills: 

Recent communications graduate with a bachelor’s degree and a strong foundation in customer service principles. Proficient in active listening, conflict resolution, and using CRM systems. Eager to handle customer inquiries, provide timely resolutions, and refine the overall customer experience at [Company Name]. 

Work experience section

Double down on achievements in the work experience section . Highlight your customer service skills by showing how you helped a previous company achieve certain goals and project outcomes. Use action verbs to describe problems you solved and solutions implemented. Quantify duties and accomplishments to emphasize how your customer service skills can make a real impact.

Ideally, focus on what matches the job description. If a job ad states they’re seeking a candidate with experience in handling multiple inquiries, then prioritize describing similar tasks. 

Sample work experience entry showcasing customer service skills: 

Customer Service Manager Company XYZ February 2022–Present, Seoul, South Korea • Led a team of 15 customer service representatives, ensuring high-quality service and customer satisfaction. • Implemented a new customer feedback system that increased positive reviews by 25%. • Conducted regular training sessions to enhance team skills in communication, problem-solving, and product knowledge. • Resolved complex customer complaints, reducing escalation cases by 30%. • Collaborated with the marketing department to develop strategies for improving customer retention. • Analyzed customer service metrics to identify areas for improvement, leading to a 20% reduction in response times. • Assisted in the development and launch of a new product line, providing customer insights and support.

Note that not all bullet points in this work experience section example explicitly mentions “customer service” to showcase customer service skills. 

And some bullet points aren’t even directly about customer service, but still highlights relevant skills. This positions the candidate as a more well-rounded professional who’s adept in various aspects of their role, while emphasizing their strengths where it matters most. 

Education section

Academic qualifications belong in the education section . You can also add bullet points to include extra details like any relevant courses you completed or specific skills developed. 

Sample education section mentioning relevant customer service skills: 

Bachelor of Arts in Communication | University of State | May 2022 Completed a minor in psychology, including coursework in interpersonal communication and conflict resolution. Graduated with a GPA of 3.8

Additional resume sections for relevant experience

These additional sections include: 

• Volunteering
• Extracurricular activities 

In any of these sections, focus on describing transferable skills, as well as methodologies and tools you used to complete customer-related tasks. You can also mention any training you received and accomplishments you were responsible for. 

Sample volunteering resume section proving proficiency in customer service:

Volunteer Customer Service Representative | Local Food Bank | Jun 2023 – Aug 2024 • Resolved inquiries from over 100 clients weekly, ensuring timely distribution of food supplies.

Certifications section

Mention any certificates you’ve received that demonstrate your knowledge in a particular area of customer service. If necessary, add a bullet point to emphasize any particular topic areas or abilities. 

Sample certifications section for a customer service resume: 

Customer Relationship Management (CRM) Certification | Salesforce | Aug 2023 • In-depth training on Salesforce CRM, including data management, customer tracking, and reporting features.

Skills section

This one’s fairly straightforward—simply list skills that are related to the job requirements. To show employers the breadth of your customer service expertise, categorize skills from a range of abilities that are essential for the role. 

Sample skills resume section focused on customer service skills: 

Communication: Active Listening, Clear Verbal Communication, Concise Writing Interpersonal Skills: Adaptability, Empathy, Patience, Problem-Solving, Teamwork Technical Skills: CRM Systems (Salesforce, Zendesk), Microsoft Office Suite, Live Chat Support Tools

How to Learn and Develop Customer Service Skills

Starting to learn and develop the CS skills won’t improve your resume today but it will help you become a better professional and, in turn, a stronger candidate in the future. As a result, it can boost your chances of securing your next job opportunity or trying for that internal promotion.

Here are some of the best ways to improve your customer service skills: ‍

• Enroll in online courses that offer training in customer service.  • Join workshops and seminars.  • Practice different scenarios on the spot with a colleague or mentor.  • Request for feedback from customers, peers, and seniors.  • Shadow a seasoned professional to get a better understanding of how they operate and approach different situations.  • Volunteer to take on tasks that require direct interaction with customers so that you gain more practical experience.  • Engage in team projects and group activities that require collaboration.  • Continue to work on yourself. Personal development leads to higher self-awareness, which in turn helps with how you interact with others. 

Let’s recap on the top customer service skills and how to describe them on a resume: 

• The best customer service skills include a mix of communication, interpersonal abilities, problem-solving, technical knowledge, and time management. 
• You can showcase your customer service expertise on a resume through your experience and qualifications.
• To effectively write about customer service skills on a resume, describe relevant tasks, and you completed and results you achieved. Use action verbs and metrics to specify your impact. In other words, your customer service skills are evident based on the responsibilities you’re capable of performing and the results you’ve produced in the past. 
• Learning and developing CS skills can improve the likelihood of advancing in your career and getting a promotion.

Customer service skills are the backbone of any successful business that interacts with clients.

Even if you’re not looking for customer service jobs, many of the skills we’ve discussed in this guide can be beneficial for your career. Some could even be the difference between whether you get promoted. 

How to describe customer service skills on a resume?

You describe customer service skills on a resume by highlighting how you successfully completed certain tasks and specific achievements you were responsible for. Use an action verb to describe either of these, then quantify your duties and positive outcomes you accomplished by using metrics to emphasize your effectiveness. Next, tailor your descriptions by using resume keywords .

What customer service skills are the most important? 

The most important customer service skills for a particular company depend on their job description. Generally speaking, however, these tend to be empathy, active listening, clear communication, teamwork, problem-solving, and time management. These lead to positive human interactions, which “ 82% of U.S. and 74% of non-U.S. consumers want more of,” according to PwC. You also need to be able to think on your feet, as PwC states in the same report that there’s misalignment between customer expectations and how employees are delivering. In another report, 90% of customers rated an “immediate” response as highly important , according to HubSpot. This emphasizes the importance of effective time management for faster response times and having technical knowledge in your field, industry, and company products or services. 

How do you say you have good customer service on a resume?

Prove it by demonstrating a real impact you made by applying your customer service skills. Here’s an example of this for the summary section: “Dedicated customer service professional with excellent communication, problem-solving, and conflict resolution skills. Consistently achieved high customer satisfaction ratings for 3+ years by effectively managing inquiries and complaints. Recognized by industry leaders for strong empathy and the ability to build positive relationships with customers.”

What are the key qualities for good customer service?

Arguably, the most important quality is empathy. This allows you to understand and connect with customers on a deeper level, which builds and nurtures trust. Patience is also important, since you’ll need to be calm when handling different types of situations. Another key quality is optimism and initiative. This helps to consistently ensure a pleasant and supportive customer experience. Additionally, you should be quick to think on your feet. 

What are the principles of good customer service?

Active listening, empathy, clear and effective communication, prompt response times, and a solution-oriented mindset are the principles of good customer service. It involves understanding and anticipating customer needs, and being prepared to address them whenever needed. At the core of customer service is trust and relationships. This can only be built through respect, understanding, and personalized attention. To work on this, continuously seek feedback and strive for higher levels of customer satisfaction and loyalty. 

Are there any golden rules for customer service resumes?

Golden rules for customer service resumes include highlighting relevant skills that demonstrate how you improved customer satisfaction and loyalty. Such skills include communication, problem-solving, and technical proficiency. Use quantifiable achievements to make your resume look more legit, tailor your resume to the job description to prove you’re a good fit specifically for the company you’re applying for, and include examples of how you’ve helped an organization meet or exceed certain goals directly related to business growth.

Astley Cervania

Astley Cervania is a career writer and editor who has helped hundreds of thousands of job seekers build resumes and cover letters that land interviews. He is a Rezi-acknowledged expert in the field of career advice and has been delivering job success insights for 4+ years, helping readers translate their work background into a compelling job application.

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End to end test lead/stakeholder management resume.

• Overall 10 years of professional experience as Application Software Test Manager, Test Lead and a Quality Analyst.
• Proficient in both manual and automated testing process with Interactive Tools (Quick Test Professional, UFT, JIRA, ALM, IBM Rational tools, and HP Quality Centre) in Financial, Government and Hospitality organizations.
• Expertise in Test Planning, Test Case Design, Test Environment Setup, Test Data Setup, Defect management.
• Experience in analyzing business specification documents and managing project deliverables.
• Experience in Functional, Unit, Integration, Regression, GUI, Back - end, UAT and Performance testing.
• Extensively worked in the entire Software Development Lifecycle (SDLC) life cycle, i.e, System Requirements, Design, Architecture, implementation testing and maintenance.
• Good understanding of RDBMS- Relational Database Management Systems and worked on different databases like SAP HANA, NLS, Oracle, SQL Server, Appian and DB2.
• Hands on experience on Waterfall, Agile and Kanban methodology.
• Excellent oral and written communication skills with strong problem solving skills and a result oriented attitude.
• Keen attention to detail/accuracy and ability to function in a stressful environment.
• Experience with SAP BW, SolMan, GRC, HANA, NLS, ETL, Cloud, JAVA and Autosys testing.
• Extensively involved in testing Client/Server and SAP applications.
• Working knowledge on Oracle and SQL Server Technologies based Projects.
• Worked closely with development and Technical Support teams to resolve quality issues.
• Experience in System Administration and Awareness on various Network Environments.
• Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.
• Performed risk analysis and reduced security violations across 5 applications by 20% as an analyst responsible for maintaining data integrity and security
• Analyzed trends and performance in overall testing process of reporting services tool to facilitate strategic recommendations and improve efficiencies.
• Experience on using the various Monitoring tool during test execution to identify the Performance Bottleneck.
• Experience in debugging script, adjusting Runtime setting in Vugen and executing the scripts.
• Experiences in creating script for SAP BPC reports through EPM excel add in using Fiddler and BPC toolkit.
• Strong knowledge in Six Sigma, LEAN.
• Experience in Testing of E-Commerce and Accounting Systems.
• Experience as Test Manager and onsite/offshore coordination.
• Experience with Environment Management, Software update Coordination.

TECHNICAL SKILLS

RDBMS Databases: SAP HANA, MSSQL, Oracle, DB2 and DB6, Appian, Workday, Salesforce

SAP Solutions: ECC Net weaver, BW, Solution Manager, Ariba

SAP Components: ECC, CE, PI, BI, BW, BPC, Bex, EPM, NLS

FICO Configurations: GL, FA, AP

Tools: JIRA, Confluence, ALM, HP Quality Center, IBM Rational tools, Load Runner, Performance Center, and QTP/UFT, SAP BPC, SAP Solution Manager, UFT, QTP, ALM, Abnitio, Workday

Defect Tracking: Test Tracker, Quality Center, Defect Tracker, ALM, IBM Rational tools, JIRA, QTP, UFT, VSTS

MS Office: Word, Excel, Project, Power point, Visio

Languages: SQL, PL/SQL, VB script.

Operating Systems: Windows, UNIX, AIX, LINUX.

Methodology: Waterfall, Agile, Kanban

PROFESSIONAL EXPERIENCE

End to End Test Lead/Stakeholder Management

Confidential

Responsibilities:

• Was Involved in Data Migration projects for Peoplesoft system to Cloud based Workday.
• Conduct sessions with consumer teams to engage them in the project
• Coordinate with downstream applications for End to End Integration Testing
• Define a robust process for Integration Testing
• Publish testing status reports to all critical stakeholders
• Involved in Testing, Coordination for about 160 integrations, for which Workday and it’s Data Mart are the source.
• Experience with Workday’s HCM modules (Core HR, Benefits, Finance, Recruiting)
• Lead and delivered to end-to-end platform integration work stream, from proposal through execution
• Worked closely with internal and external technology stakeholders to ensure effective integration approaches.
• Proactively monitored in-place integrations and address day-to-day support issues.
• Demonstrated ability to drive complex efforts to success using effective communication and influence.
• Ability to execute an aggressive agenda within a rapidly changing environment.
• Experienced in executing within cross-functional teams.
• Strong quantitative and problem-solving skills, where I was able to analyze large datasets, extract insights and proactively communicate those insights.
• Superior interpersonal and communication skills with proven ability to work successfully within and across teams.
• Ability to build relationships at all levels in the organization.
• Provide subject matter expertise on key business process decisions related to industry and/or Workday functional areas
• Experience leading large scale teams across, Scrum, E2E and UAT testing for Workday implementation.
• Proven ability in defining requirements, test strategy, testing, training, and support procedures under multiple deadlines
• Worked on Building Partnerships, identifying opportunities and proactively collaborating and building strategic partnerships with various departments to help achieve business goals
• Coordinated and setup of Internal and External file transfers protocols for any Downstream Integrations from Workday
• Assist the client and the Integration team with configuring and testing integrations between Workday, financial systems, and other 3rd party/custom solutions
• Worked on Integrations and data validations involving multiple systems which were SAP, Salesforce driven

Project Lead/Vendor Manager/UAT Coordinator

• Responsible on Standardizing and Improving IT PMO Process deliverables for testing visibility across multi team leadership teams.
• Was Involved in Data Migration projects for Medicare Advantage beneficiaries and transitioning data from one system to another.
• Planned and Implemented Vendor Work Transition to Client’s knowledge base
• Involved in Dev/QA processes and methodologies including participation in Holding Daily Stand up meetings, Story planning, Grooming Sessions, Three Amigo Meetings, Technical Elaborative Sessions, Retrospectives and risk mitigation skills with the extended team.
• Worked closely with various stakeholders like Project Managers, Technical Managers, Scrum Masters, Product Owners and Business Managers in planning, scheduling, developing, and executing tests
• Assisted in implementation of Appian solutions along with subject matter expertise.
• Prepared detailed and accurate technical documentation relating to Appian designs and reports.
• Worked with Appian Support Team for Product Issues and System performance tuning
• Planned and tested new Appian path deployments
• Worked on Point to Point Interface configurations
• Worked on a Windows and Linux based operating system for Patch updates and Validations
• Did Firewall testing post Implementations
• Responsible for conducting walk through and discussions on the requirements with the clients and business analysts.
• Involved with BSA and Business Analysts to streamline requirement gathering to take it towards the direction of Behavior driven testing Approach
• Good experience as SOAP Web Services Tester
• Great expertise in testing web services via SOAP, using the open source testing tool SoapUI
• Has good knowledge of web technologies like Web Services, SOAP, XML, HTML
• Coordinated and Worked with Automation with UFT/QTP, Selenium, Cucumber tools.
• Experienced on demonstrating the Automation Framework in QTP/UFT to client and driven project status calls with client
• Working experience on Data Driven and Keyword driven frameworks in QTP/UFT.
• Hands-on coding experience in scripting language- VB Scripting
• Analyzed requirements and determined testing strategy, test scenarios.
• Wrote PL/SQL module to migrate and reconcile data from third parties into database.
• Migrated legacy system data into Oracle Database that customer service and sales representatives could access for wide range of services.
• Created multiple programs to ensure correct data transfer and communications between Oracle database and SQL Server ERP system
• Responsible for Testing Co-ordination across Vendors and Client teams
• Responsible for Functional, Integration, and Regression testing.
• Coordinate with performance Team to eliminate and improve bottlenecks in System Performance
• Created functional and regression test cases for new and existing features from User Stories in Agile development environment
• Prepared Test Planning, Test Result Summary, Defect/Bug Analysis Reports and presented with exclusive graphs in excel sheet for all runtime metrics to the Management and Business partners.
• Responsible for Defect/Bug tracking and management process.
• Performed Sanity Testing, Data Driven Testing, Ad-hoc Testing when required.
• Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Created Pivot tables and Charts for the Risk Analysis of Provident transactions/Customers.
• Coordinated and tracking External teams for User Acceptance Testing with UAT test scenarios.
• Managed Test Scripts in JIRA, and schedule them for appropriate testing cycles.
• Extensive knowledge on Confluence for Document Management.
• Extensively used automated test tools like WinRunner and QTP/UFT for Functional and Regression Testing.
• Experience in Preparation of Automated Tests within the Keyword driven automation framework.
• Good Expertise in VB Script and Automation Infrastructure Development.
• Good Exposure in Using of QTP/UFT Integrated Environment (Step Generator, Synchronization, Actions, Recovery Scenarios and Methods etc.).
• Experience in Descriptive Programming using QTP./UFT.
• Experience in executing SQL queries in order to view successful transactions of data and for validating data.
• Good expertise on Exploratory Testing using Domain Knowledge.

Project Test manager / Test Coordinator/ Release manager

Confidential, charlotte, nc

• Responsible for QA processes and methodologies including participation in requirements sessions, work effort estimations and risk mitigation skills.
• Worked closely with various stakeholders like Project Managers, Technical Managers and Business Managers in planning, scheduling, developing, and executing tests
• Responsible for Testing Co-ordination with various other projects Responsible for Integration testing.
• Developed Automated Test Scripts for Functional Testing using QTP.
• Responsible for Data Migration Testing, Functionality, Interface, and Regression testing.
• Extensive ability to analyze any failures or performance concerns form ECC postings and work with respective teams
• Identify and eliminate performance bottlenecks during the development Lifecycle
• Develop and implement load and stress tests with LoadRunner, and present performance statistics to application teams, and provide recommendations on how and where performance can be improved
• Monitor and administrate hardware capacity to ensure the necessary resources are available for all tests.
• Used FTP and SFTP file protocols for file transfer relation to data flowing from upsteam to downstream legacy systems.
• Responsible for monitoring various SAP environments using T Codes in SAP GUI
• Hands on experience in monitoring and analyzing BPC Planning and Consolidations
• Experience in Data management and loading of transaction data to BPC using the data transformation, Master Data. loaded to BPC Dimensions and Data validations.
• Worked on a Windows based system for Patch updates on various upstream and downstream systems and their related Validations.
• Worked with SAP Portal, MDM, BW Development and SAP basis team to test and analyze the results.
• Involved in through monitoring of Application and Database Server using the SAP T-Codes and collected the metrics and recommended for performance improvement.
• Good experience in monitoring and analysis of ECC batch processing
• Involved in monitoring the various SAP environments using the T codes in SAP GUI 7.20
• Good hands on experience in monitoring and analysis of BPC - Planning & Consolidations
• Parameterized large and complex test data to accurately depict production trends.
• Worked with FIG (Finance Interface Gateway), ETL, Autosys, Insight, GRC, SolMan and FPP systems.
• Provide statistics on the buffers, workload processing, CPU and memory utilization, database activity, system errors, table locks and ABAP dumps.
• Extensively worked on InfoObjects, InfoSources, Transfer structures, Communication structures, Standard and Custom InfoCubes, Data Store Object (DSO).
• Experience in Data loading, Monitoring and Scheduling jobs using Process Chain.
• Performed data extraction, transformation and loading from SAP and non-SAP source systems into the SAP BW.
• Used Load Runner to minimize testing cycles, optimize performance and accelerate development and execution of test cases, scripts of Smoke, Load and Performance testing.
• Prepared Test Analysis, Test Result Summary in html Reports and presented with exclusive graphs in excel sheet for all runtime metrics to the Management and Business partners.
• Responsible for Defect tracking and management process.
• Involved and responsible for Documenting Defects, Training the Issue and tracking it through resolution.
• Performed Sanity Testing, Data Driven Testing & Ad-hoc Testing when required.
• Experienced in using HP ALM Quality Center and Test Director, Quick Test Pro QTP .
• Extensive work experience and expertise in System testing, Integration testing, Backend testing, Regression testing, Cross Browser testing, and User acceptance testing both small and large scale system.
• Experienced in Defect Management, Establishing Test Standards, guidelines, procedures, Test execution, Documenting and analyzing Test results.
• Was Involved in System Integration testing with multiple third parties teams involved in different phases of the application
• Managed migration projects transitioning external customer data transmissions from legacy dialup to the Host2Host data transmission platform using IP based protocols HTTPS, sFTP, FTP
• Experienced in using HP Application Lifecycle Management tool HP ALM and IBM Rational tools.
• Experienced in validating backend systems like Oracle using SQL Queries.
• Experienced in Creating test script in HP UFT QTP by recording, without recording, modifying manually and running the script in HP UFT 11.5 QTP / HP ALM 11.52 QC saving the results in HP ALM
• Extensive experience in different Databases like Oracle, SQL Server.
• Maintaining the job scheduling database for the automated scheduling system to schedule the execution of application and support batch jobs
• Monitoring the execution of scheduled batch cycles to scheduling requirements, including identifying and investigating overdue jobs
• Assisting the application team in performing problem identification and resolution including batch restarts and reruns and JOB failures
• Strong experience in working with business users for User Acceptance Testing and generated and communicated status report to different organization levels.
• Resolve the UNIX requests or issues for SAP developers.
• Created shell scripts and updated the scripts as per the requirement.
• Developed scripts for inbound and outbound of the data on servers.
• Supported all the UNIX requests for various applications.
• Efficiently managed disk by deleting old log files.
• Extensive space allocation to various applications upon requirement, detaching and clearing the devices if not in use.
• Day to day administration of the Development environment and Test environment systems.
• Experienced in working/coordinating QA efforts with offshore resources.
• Strong Analytical skills, functional knowledge in Financial and E-commerce
• Performed User Acceptance Testing with UAT test scenarios.
• Managed Test Scripts in Quality Center’s Test Plan & Test Lab modules and schedule them for appropriate testing cycles.
• Coordinated efforts between offshore team and the client.

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Risk Management Resume: Effective Writing Tips and Examples

Risk Management involves finding and mitigating risks to safeguard an organisation's assets and earnings. This blog explores how to create a compelling Risk Management Resume, add MoR® Certification to your CV, and provides a Risk Manager CV template. It gives tips for crafting a professional resume tailored for Risk Management roles.

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• Risk Management Black Belt
• Certified Risk Management Professional CRMP
• Project Management Certification Course
• Management of Risk (MoR®) Foundation

Creating a standout Risk Management Resume is crucial for professionals aiming to secure a role in this field. Risk Management covers assessing and mitigating threats to an organisation’s assets. In this blog, we discuss Risk Management, provide step-by-step guidance on crafting an effective Risk Manager Resume, and offer tips on how to highlight your MoR® certification.  

 Additionally, we present a sample CV template to illustrate these concepts. These insights will help you write a Risk Management Resume that captures the attention of potential employers.  

Table of Contents  

1) What is Risk Management? 

2) How to Create a Risk Manager Resume? 

3) How to add MoR® to your CV? 

4) Risk Manager CV Template 

5) Conclusion 

What is Risk Management? 

The process of finding, assessing, and eliminating the threats to an organisation’s capital and earnings is called Risk Management. These risks could stem from various sources, including financial uncertainties, legal liabilities, Strategic Management errors, accidents, and natural disasters. 

Effective Risk Management ensures that an organisation can achieve its objectives while minimising potential negative impacts.  

How to Create a Risk Manager Resume? 

Creating a compelling Risk Manager Resume involves several key steps. Here’s a detailed guide to help you craft a resume that stands out: 

a) Discover Job Specifications : Before you start writing your resume, read the job description. Understand the specific skills, qualifications, and experiences the employer is looking for. This will help you ensure the content of your CV aligns with an employer's requirements. 

b) Include Contact Info: At the top of your resume, add your name, phone number, email and LinkedIn profile. Make sure this information is up-to-date and professional. 

c) Add Professional Summary: Write a professional summary that highlights your key qualifications and career achievements. This section should provide a snapshot of your experience and skills, making it clear why you are a strong candidate for the role. 

d) List Work Experience : Write your work experience in reverse chronological order, starting with your most recent job. For each position, include the job title, company name, location, and dates of employment. Utilise bullet points to describe your responsibilities and achievements, focusing on those that are most relevant to the Risk Management role. 

e) Demonstrate Education : List your educational background, including the degrees, the institution’s name you attended, and the dates of graduation. If you have completed any relevant coursework or projects, be sure to mention them. 

f) Describe Skills: Highlight the skills that are relevant to Risk Management. These might include risk assessment, Data Analysis, regulatory compliance, and Project Management. Be specific about your proficiency levels and provide instrances of when you have applied these skills in your previous roles. 

g) Highlight Certifications: Certifications can significantly enhance your resume. Include any relevant certifications, such as Certified Risk Manager (CRM), Project Management Professional (PMP), or any other industry-specific credentials. Mention the certifying body and the date you received the certification. 

h) Showcase Projects & Tools: If you have worked on significant projects or used specialised tools and software, include these in your resume. Describe the projects briefly and explain your role and the outcomes. Mention any tools or software you know of, such as Risk Management software, Data Analysis tools, or Project Management platforms. 

i) Ensure Your Resume is ATS Friendly : Many organisations use Applicant Tracking Systems (ATS) to screen resumes. Use standard resume formats, include relevant keywords from the job description, and avoid using images or complex formatting. 

j) Tailor Resume: Customise your resume for each job application. Highlight the experiences and skills that are important to the specific job you are applying for. This shows employers that you have taken the time to know their needs and are genuinely interested in the position. 

Gain competence in identifying risks with our Certified Risk Management Professional CRMP – Join today!  

How to add MoR® to Your CV? 

Management of Risk (MoR®) is a widely recognised framework for Risk Management. If you have completed MoR® Training or Certification, include this in your resume. 

Here are some steps to add a MoR® qualification to your CV: 

1) Include a ‘MoR® (Level)’ Subtitle: Add this subtitle under the qualifications section of your CV. 

2) List the Accredited Body: Mention the organisation that provided the MoR® Certification. 

3) Enter the Certification Date: Specify the date when you obtained the certification. 

Additionally, you can highlight your MoR® Certification at the top of your CV by adding it as a suffix to your name. 

Enhance your knowledge of Risk Management with our Management of Risk (MoR®) Foundation Course – join today!  

Risk Manager CV Template 

Here’s a template of a Risk Manager CV. You can use this as a guide to craft your own CV, ensuring you highlight your skills, experience, and qualifications effectively. This example aims to help you present your professional profile in the best possible light.

Conclusion 

Creating an effective Risk Management Resume involves highlighting your relevant skills, experiences, and certifications. By tailoring your resume to the job specifications and ensuring it is ATS-friendly, you can increase your chances of landing your desired role. Remember to showcase your practical knowledge of Risk Management frameworks like MoR® to stand out to potential employers. 

Understand how risks should be taken with our MoR® 4 Practitioner Risk Management Certification – join today!  

Frequently Asked Questions

The five rules of Risk Management are: identify risks early, assess the impact and likelihood of each risk, develop strategies to mitigate or manage risks, monitor risks continuously, and communicate risk information effectively to all stakeholders. 

The five key areas of risk are strategic risks (affecting long-term goals), operational risks (impacting daily operations), financial risks (related to money and investments), compliance risks (involving laws and regulations), and reputational risks (affecting public perception). 

The Knowledge Academy’s Knowledge Pass , a prepaid voucher, adds another layer of flexibility, allowing course bookings over a 12-month period. Join us on a journey where education knows no bounds. 

The Knowledge Academy offers various MoR® Management of Risk, including the MoR® 4 Practitioner Risk Management Certification, Management of Risk (MoR®) Foundation Course, and Certified Risk Management Professional CRMP Course. These courses cater to different skill levels, providing comprehensive insights into MoR® Benefits.    

Our Project Management Blogs cover a range of topics related to Risk Management, offering valuable resources, best practices, and industry insights. Whether you are a beginner or looking to advance your Risk Management skills, The Knowledge Academy's diverse courses and informative blogs have got you covered. 

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