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Australia’s Best-Rated Business Mobile Plan Providers

See Our Ratings Methodology .

Most Satisfied Customers | Vodafone

Vodafone made it three wins in a row, taking out our 2024 ratings for Small Business Mobile Plan Providers, scoring five stars across all categories, except network coverage, where it scored three stars.

How we rate business mobile plan providers

Our ratings compare mobile phone plan providers offering business plans, based on customer satisfaction as rated by Australians.

How many Australians do we survey for our ratings?

Canstar Blue surveyed 661 Australians with a current business mobile plan service for their feedback on mobile plan providers they’ve been signed up to. Respondents had to have a current mobile phone plan for a business and that business pays the bills.

• The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics .

What criteria are used to rate business mobile plan providers?

Survey respondents are asked to rate their satisfaction with their business mobile phone plan provider from zero to 10 , with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Business mobile plan provider satisfaction is rated on the following criteria:

• Overall satisfaction: measures consumer satisfaction with a mobile plan provider as an individual score, NOT the combined total of all criteria.
• Value for money: the price paid for the mobile phone plan was reasonable for the service experienced.
• Network coverage: the mobile network offered good and reliable coverage.
• Plan flexibility: the mobile plan provider offered a reasonable amount of plan flexibility.
• Billing: the mobile plan billing was clear and easy to understand and pay.
• Client service: the mobile plan provider offered good service and support, and was easy to get in touch with.

How do we determine the winner?

The winning brand is the brand that receives the highest Overall satisfaction rating . All the scores from the Overall satisfaction criteria are then combined and averaged to determine the overall winner.

• Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
• The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and therefore win the award. If a clear leading brand still cannot be determined from the supporting criteria, joint winners will be declared.

Which business mobile plan providers do we rate?

To qualify in the ratings results, providers must have received a minimum of 30 responses to be included. Therefore, not all mobile phone plan providers offering business services will be compared in this survey. Providers rated in this survey are listed below in order of best overall satisfaction.

Find more information on our Most Satisfied Customers ratings .

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Best business mobile plan providers

1. vodafone, ratings result.

Vodafone took out top spot, scoring five stars across almost all categories, including overall satisfaction, value for money, plan flexibility, billing and client service, while it scored three stars for network coverage.

Editor’s notes

Vodafone offers the option of SIM-only plans or plans that can be bundled with a device. All that you need to do is supply your ABN/ACN on sign up, or link it to an existing Vodafone mobile plan account, with additional business plans also able be added.

In second place was Telstra, scoring four stars across most categories, including overall satisfaction, however it scored five stars for network coverage.

Telstra offers a range of SIM-only plans or plans with a phone, with the option to bundle services onto the one plan. Its plans and device selection are essentially the same offerings as what you’ll get if you sign up to a non-business plan. If you bundle a phone with a plan, you’ll choose from a 12, 24 or 36-month device repayment period.

Ratings results

Optus rounded out our ratings scoring four stars in most categories, however it scored three stars for overall satisfaction.

Optus offers a range of options for its business phone plans. While you can pick a similar selection of SIM-only plans and devices to its non-business phone plans, Optus does offer McAfee protection on its Business Choice Plus and Business Teams Plus plans. The Optus ‘team plan’ includes four SIM plans with data to share and flexibility, along with the option to add on additional SIMs for an extra cost per SIM.

Other business phone plan providers

Apart from the above-mentioned providers, there are several other telcos also offering phone plans for businesses, although many of these providers might only offer SIM-only plans and no handsets for bundling. These telcos include:

• Aussie Broadband
• Southern Phone

Choosing a phone plan provider

Access to a phone and/or phone plan for work can be an essential part of a business. Of those surveyed, 28% provide employees with a mobile phone for work use and 26% upgrade handsets every one to two years.

Despite several providers offering mobile phone services to businesses, 49% of respondents have always been with the same business phone service provider. A big reason for this could be that almost a third of respondents (31%) believe the provider offers good value, while 29% believe their provider offers the best coverage or is the only provider with coverage in the area.

When choosing a provider for your business mobile phone services, there can be a lot to consider. 14% of survey respondents claimed that they don’t find the time to compare other offers and switch providers, so it might seem like a lot to think about on top of operating a business.

However, when you break it down to a few points, comparing business mobile phone plans might be more simple than you think.

Phone with a plan or SIM-only

The first thing to consider is whether you’ll need phones bundled with a phone plan — such as an iPhone or Samsung phone — or if you simply need the phone plan on its own. If you need handsets with a plan, your provider choices will mostly be limited to the big three telcos (Telstra, Optus and Vodafone).

If you just need the SIM cards with a phone plan, then you have a wider range of options to choose from.

Additional extras

Some providers will offer business-related extras such as the ability to bundle multiple services, data sharing across plans, device security software and more. If these extras are important to you, you can then compare providers to see what is available and which telco will offer the best value for you.

How much mobile data you need for your plans is pretty important. Consider what your team will be using their phone plans for — such as working on the go, accessing emails, video conferencing, making calls, etc — will help determine whether you need a plan with lots of data or not. If phones will be used primarily for making and receiving calls and accessing emails, a smaller amount of data, or a data-sharing plan, might work best. Otherwise you’ll need bigger data plans for working on the go and video conferencing.

Mobile coverage

Of course, for some workers, a phone plan can be essential when travelling for work. If your team frequently needs to travel, especially to regional and remote areas, ensuring your choice of provider has good mobile network coverage in that area is essential.

While the Telstra, Optus and Vodafone networks all offer coverage to the majority of the country, it’s worth checking the mobile coverage map before signing up to a provider to ensure that the areas your team will be working from are covered.

About our telco experts

Emma bradstock: senior telco specialist.

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for over five years, with a dedication to providing Aussies with all the information they need to make better purchasing decisions. She holds a Bachelor of Arts in Communications and Media from Macquarie University and has a decade of professional writing experience in print and digital media.

Samantha Howse: Consumer Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

Frequently asked questions

About this research.

Canstar Blue surveyed over 2,000 Australian small business owners and key decision makers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers within the survey group whose business currently pays for a mobile phone plan that is used for business purposes– in this case, 661 people.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Past ratings

Here are past winners of Canstar Blue’s Most Satisfied Customers – Business Phone Plans Providers ratings:

• 2023: Vodafone
• 2022: Vodafone
• 2021: Optus
• 2020: Vodafone
• 2019: Vodafone
• 2018: Optus
• 2017: Vodafone
• 2016: Optus
• 2015: Optus

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^By clicking on a shop online, compare now, buy online, more details, go to site or check latest prices button, you may leave Canstar Blue and be taken to a referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s  terms and conditions  apply to this referral. If you click on a brand that is not a referral partner, you will be taken to a brand page on Canstar Blue.

Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers. Generally, sponsorship fees are payable in addition to referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table. For more information please see  How Are We Funded .

*Prices correct as of publication date.

Business phone plans

Keep your employees connected and your business moving without breaking the bank..

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In this guide

What is a business phone plan?

Is it worth getting a business mobile plan, how do i compare business phone plans, what is the best business mobile plan in australia, telstra business mobile plans, optus business mobile plans, vodafone business phone plans.

Why compare mobile plans with Finder?

We don't charge extra. Prices shown on Finder are the same as those you get directly from mobile plan providers.

We regularly work with providers to deliver amazing exclusive offers you won't find anywhere else.

We have a team dedicated to monitoring mobile plan prices and keeping deals updated daily.

Business phone plans are designed for businesses to give to their employees, so they can keep in touch with clients and co-workers.

If you're running a business with multiple employees that need work numbers, it makes sense to look at getting a business mobile plan to make it easier for organisational or tax purposes.

They have different inclusions to personal mobile plans because people tend to use their phones differently for business than they would for recreation.

Business plans are also designed for lots of employees to share inclusions.

They also often have better access to support , because the consequences of a business phone being down are much harsher than that of a personal phone.

• Keep in mind: SME's and larger enterprises reap the most rewards with a business mobile plan. Business phone plans won't really benefit sole traders (depending on how you handle tax).

Depending on the size of your business, a mobile plan specifically designed for work may or may not benefit your organisation.

• Designed specifically for business. Many also allow you to tailor the plans specifically to suit your business needs. For example, if you need international call inclusions to keep in touch with international clients, or have multiple employees who can share a data pool.
• Lots of options available. Businesses come in so many different flavours – a cheese factory and game development studio would have vastly different calling and data needs, so providers have plenty of options to make sure you get the right plan.
• Extra value. Because most businesses are signing up for a bunch of mobile plans at once, providers will often kick in extra perks like international call inclusions, or discounts.
• Cost and contracts. These plans tend to be more expensive than regular mobile plans and often have long contracts. Think carefully about whether a business plan or a regular account with multiple personal plans is better for you.

Note for sole traders:

You don't need to have a business phone plan to be able to claim your phone on tax . You can claim the portion you use for business on a regular, personal phone plan. This will be the most cost-effective choice for most sole traders who only have 1 phone.

There are a lot of options in the business mobile world, and your needs will be different from other businesses. Here are some things to consider besides the cost of your plan.

Business support

This is the main thing business plans offer over personal ones. If this is something that's important to you, make sure you're being offered tech support and personalised service in the way you prefer.

Network coverage

Telstra covers the most places in Australia, so if your business will take your employees out into rural and regional areas, a plan on the Telstra network may be worth the extra dollars it costs.

Flexibility

What you need this quarter might not be the same as what you need next quarter. In many businesses, being able to reduce costs quickly can be vital. While all providers will let you add plans and upgrade to more expensive ones with more inclusions, make sure the one you choose will also let you move down to a cheaper plan and even remove plans in case of tough times.

Do you already have devices you can give to your employees? The major providers will often have device bundles available to sign up to which can be convenient, but could you get a better discount on bulk phones elsewhere?

How much data do you really need? Consider whether a large data pool shared amongst employees is a good option, or if you'd rather each employee has their own set amount of data each month.

As each business is so wildly different from the next, it's impossible to pick a mobile plan that will best suit every business.

Many businesses may prefer to sign up to a larger, more established provider, but that's not to say you won't get excellent service and cheaper prices from smaller providers too.

We've broken down the main offerings from the 3 largest business mobile providers in Australia to give you a taste of what's on offer.

Telstra's business phone plans operate in the same sizes as its general consumer plans, with Small, Medium, Large and Extra Large plans. All include:

• Data, from 40GB–180GB
• Data sharing between plans on the 1 account
• Unlimited standard national calls and texts
• Medium and above plans include the 5G network
• No excess data charges in Australia
• The option to add a phone to each plan for an added monthly cost spread over 24–36 months
• Good to know: To get the right mix of plans for your business, Telstra encourages you to book an appointment with one of the company's dedicated small business experts.

You can see Telstra's business plans here

• Compare Clear

Optus offers a huge range of plans to suit every kind of business with 1–300 plans able to be put on the same account and share data.

• Good to know: Companies that require 10+ SIMs are encouraged to talk to an account manager to tailor data allowances, monthly rates and device inclusions to suit their business.

Here are the details of the plans available to every business without negotiation:

• Plans start from $50 month-to-month or $47.50 on a 24-month plan or $45 on a 36-month plan – prices get cheaper the more SIMs you're after
• 50GB of data, which accumulates and pools with other phones on the same account
• Unlimited standard talk and text
• Unlimited international talk and text to selected countries
• Multiple service discount for total number of Business Mobile Plus services on the 1 plan, starting at 10% for 2, and up to 34% for 12+
• Option to add $10 roaming packs for business trips

For businesses that need 6+ plans with devices, there are Tech Fund plans. These plans include:

• Device credits from $300–$1,800, depending on the plan and length of contract
• Up to 10GB of included international roaming data each month
• Data ranging from 6GB–200GB (which is pooled)
• The option to blend different plans on the 1 account (such as cheaper plans with no roaming for local sales reps, and plans with 10GB roaming inclusions for regional managers)

You can see Optus business plans here

Vodafone offers the most affordable plans of the big 3 telcos, along with including some added features.

• Good to know: If your employees need to travel overseas, the $5 a day roaming add on will allow them to keep the same number without breaking the budget.

Vodafone has 3 types of business plans:

• Team plans. These allow data sharing between employees, and you can add a phone onto the individual plans. This is for when you have fewer than 10 services on the 1 account.
• SIM only Business Flex mobile plans. Best for teams of 10+, which includes the use of a personal account manager.
• Tech Fund Business Flex plans. These include credit towards buying handsets, as well as the use of a personal account manager.

You can see Vodafone's business plans here

Why compare mobile phone plans with Finder?

We know our stuff. We pour over hundreds of mobile plans every month. It's exhausting. But worth it.

You can rely on us. We're constantly updating and fact-checking our data on dozens of Aussie telcos.

We're here to help. We've helped millions of Aussies find better mobile phone plan. And we'll keep doing it.

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Alice Clarke

Alice Clarke is an award-winning freelance journalist, producer and presenter, as well as co-curator of the PAX Aus Together Lounge. In her 15 years as a journalist she’s appeared in The Age, Herald Sun Finder, Gizmodo, Kotaku, the ABC, Stevivor, Cracked, Curve and many other publications. See full profile

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Business vs personal mobile plans

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Sweating in spring office air isn't helping, five minimum features needed in your choice of a business laptop, venom blackbook zero 15 phantom, do business plans offer any benefits for small businesses we compare mobile plans from major providers..

Have you ever wondered how ‘business’ mobile plans differ from ‘personal’ plans? 

Well, quite often for small businesses, the only significant difference is the name, according to our research.

We compared a number of business plans with equivalent consumer plans, and found some curious anomalies. In a couple of cases, for example, the fine print for ‘business’ mobile plans indicated they could only be used for personal use.

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At Optus, its $40 consumer plan provides unlimited standard national calls, unlimited SMS and MMS within Australia and to certain countries, and up to 300 voice minutes to those selected countries. Plus 7GB of data. 

And the $40 business plan? As far as we can see, the inclusions and terms are pretty much the same. The consumer plan rules out ‘non-ordinary’ or ‘commercial purpose use’ but bizarrely the critical information summary for the business plan makes the same exclusion.

So we turned to the Optus Fair Go policy for clarification.

“If you are a residential customer our services are for your personal use only,” the policy said.

“If you are a business customer, including a small to medium business customer, our services are for your use in the ordinary course of business.

“You may not use the service in a manner which is ‘unreasonable’ or ‘unacceptable’.”

That seems to mean that you aren't allowed to make or take business calls on a personal plan, or personal calls (“should I buy some milk on the way home?”) on a business plan.

An Optus spokesperson explained: “Our consumer plans are designed for personal use while our business plans are for use in the ordinary course of business plus some personal use where needed.

“We understand there will be certain circumstances where a customer needs to use their service outside its primary intended purpose. In these cases, we offer a level of flexibility for customers to make a judgement on what is reasonable and acceptable use of their service based on their contract.”

So the good news is that the way most of us use one plan for business and personal purposes is acceptable, providing the selected plan reflects the main use.

It might not be obvious from the everyday use of the terms, but Optus (and probably other carriers) distinguishes between ‘business’ and ‘commercial’ use. The company confirmed that ‘commercial use' refers to levels of voice or data use normally seen only in call centres, or to mobile data used to access enterprise-style services rather than those associated with micro to medium businesses.

And although the inclusions and price may be the same for consumer and business plans, “Our SMB plans offer a number of benefits for business customers including billing made out to your registered ABN for tax purposes, access to business specialists in over 120 of our retail stores, premium support from our dedicated SMB team when you bundle two or more services, and invitations to exclusive business events,” said the Optus spokesperson.

The Optus Fair Go policy does goes on to give several examples of unreasonable use, most of which seem quite reasonable, such as not allowing automatic diallers, resale and bulk messaging. But the prohibition on using a ‘mobile voice’ SIM card in a non ‘mobile voice’ device seems odd. What difference does it make to the carrier whether you tether a tablet to the phone or temporarily move the SIM from a phone to a tablet?

The reason, according to the Optus spokesperson, is that requiring separate SIMs “allows us to optimise their service for the device, the network and billing purposes”. Optus does allow data pooling between plans, but you’re up for at least $10 a month per additional device, though that does include 1GB of shareable data.

Over at Vodafone, it’s pretty much the same situation when it comes to distinctions between personal and business customers.

The $60 personal plan provides unlimited standard national calls, unlimited standard national and overseas SMSes, 120 standard international minutes to selected countries and 6GB of data (a special offer running at the time of writing boosts that to 12GB).

The $60 business plan has the same inclusions.

But the personal plan is for “personal use by approved customers only” while the business plan is for “personal use by approved customers with an ABN/ACN only”.

We asked Vodafone to explain how a business plan can be for personal use only, but received no reply more than a week later. The only interpretations we can suggest are either that it essentially the same as Optus's business/commercial dichotomy but using different words, or that you can’t use that plan on a phone that’s used by more than one person (for example, the phone carried by whichever member of a team is on call over a particular weekend).

Telstra's personal and business plans are slightly different. For example, $50 a month gets personal customers ‘$1000 worth of calls’, unlimited SMS and 2.5GB of data, while business customers pay $55 for ‘$1200 worth of calls’, unlimited SMS and 5GB of data.

Bear in mind Telstra’s call values are calculated on what we consider to be an inflated tariff of $1 per minute. By comparison, even a $19 Virgin Mobile prepaid recharge can have a rate as low as 15c per minute.

A Telstra spokesperson* said that customers must have an ACN or ABN to qualify for a business plan, but business customers can opt for consumer plans if they consider the price and inclusions are a better fit.

"For example, we provide our small business customers with more voice value, because we know they make calls more frequently than our consumer customers," the spokesperson said, adding that the business plans also allow for free calls between mobiles on the same account.

Other benefits of the Go Business Mobile plans include a free data SIM for use with a tablet or dongle, with both devices sharing the same pot of data, and the ability to put cloud services such as Office 365, Symantec Endpoint Protection and Deputy rostering and workforce management onto the same bill.

Data sharing across multiple services is available on Telstra's consumer and business plans.

Mobile virtual network operators – the companies that provide mobile services based on third-party networks such as Telstra, Optus or Vodafone – generally make a clear distinction between personal and business usage.

For example, the conditions for amaysim's Unlimited plans flatly state they are “available to individual customers only (not companies or businesses), who use their mobile phone for personal use only. If we determine that you are using Unlimited 3GB other than for personal use or if we determine that you are using the Plan in a way that does or may, in our opinion, adversely affect the network, we reserve the right (at our option) to transfer you to the amaysim As You Go Plan, or to immediately suspend or cancel your access to the Service”.

We asked amaysim what it considers ‘personal use’ to be, and its compliance and service operations manager Chad Heininger responded: “We see personal use as individuals using their amaysim service primarily for private use in a way not connected with carrying out a business activity. As per our Fair Go Policy, our customers are unable to use our service for ‘business purposes’ as this falls outside of personal use. We aren’t specific about what constitutes as business use, because we trust our customers to use their judgment and play by the rules. For example, we would not expect our customers to use our service to support a large business or organisation as this clearly would be for ‘business purposes’. We also expect our customers to use our service in a reasonable and acceptable manner.”

It sounds to us that there's a certain amount of wriggle room – if your small-business ‘business use’ is similar to that of a personal customer in terms of the number of calls and texts, how would Amaysim tell the difference, and why would it be bothered? That said, we're not encouraging anyone to breach the T&Cs.

While large organisations can receive volume pricing, the benefits of business plans for small businesses are hard to quantify. In fact, the differences between many personal and business plans in terms of inclusions and costs are so insignificant that we can’t help feeling that the distinction is mostly arbitrary.

However, that also means there’s rarely any downside to opting for a business plan rather than the corresponding personal version.

So if a phone is going to be used primarily for business purposes, you might as well opt for a business plan and be fully compliant with the plan’s terms and conditions. It’s likely to cost much the same – and it reduces the admittedly slight risk that your service will be terminated because you went outside the T&Cs. 

* Note: This article was updated on 21 April 2016 due to Telstra responding to our request for more information after the article's publication.

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How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

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As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level. 

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

• Telstra SIM Only plans significantly more expensive than competitors
• No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m. 

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$62 p/m Medium Optus Choice Plus Plan  is the same price as Telstra's entry-level Basic (50GB) offering, only with 130GB of additional monthly data and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry. 

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Telstra mobile coverage

• Telstra has the widest reach of the three major telcos
• Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 . 

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

• Telstra Plus members earn points to spend in Telstra Rewards store
• Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

• Support team now almost entirely based within Australia
• Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team. 

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter. 

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Telstra SIM-only and BYO mobile plans: The complete guide

Telstra SIM-only BYO plans

Telstra mvno sim-only plans, telstra prepaid plans, telstra mobile phone plans, telstra coverage, telstra mobile faqs.

If you're looking for the best mobile coverage in Australia, you'll need a Telstra mobile plan. While it's a well-known fact Telstra's mobile plans come at a price, especially with some of the fastest 5G speeds backing them, there are ways to keep costs down. 

Telstra BYO or SIM-only plans are a way to stay on the Telstra network at a slightly cheaper rate, since you're not also paying for a new phone. Keep reading our guide below to find Telstra's best SIM-only or BYO mobile phone plans and coverage information as well as alternatives to Telstra's mobile phone plans for comparison.

Telstra's SIM-only or BYO plans are referred to as "Upfront Plans" and have features like  data sharing   and international talk and text inclusions.

On top of unlimited local talk, SMS, and MMS, every Upfront plan also has 30 minutes of international talk and unlimited internal national messaging, to any destination. Data from Upfront plans can be shared between as many as 10 plans on your account, provided they're also Upfront. This is great news for those looking for family mobile plans . 

Telstra Upfront plans are free from excess charges. If you end up going through your monthly allowance, you'll still be able to keep using your data without paying anything extra. You'll be limited to speeds of 1.5Mbps. This effectively means the plans have unlimited mobile data . 

Telstra BYO SIM-only plans currently start at $62 per month, with the Basic Upfront plan. Just note that this plan has speeds capped at 250Mbps . Meanwhile, Telstra's more expensive Essential and Premium plans have uncapped speeds on 4G and 5G. This means they can go as fast as network conditions allowance - in our testing, we've seen speeds over 1Gbps on the Telstra 5G network.

All Telstra Upfront plans have access to the  Telstra Plus perks program . Telstra Plus gives customers cheaper tickets for Event Cinemas. In addition, customers earn Telstra Points for every dollar spent, which can then be redeemed for discounts on tech, gift Card, and more. 

Much like with Optus and  Vodafone SIM-only plans , Telstra's plans start at around mid-range prices and head upwards. If you're after a cheaper SIM-only plan, you can check out providers on the Telstra wholesale network.. Telstra-powered providers include Tangerine, More, Exetel, Superloop, Belong, Boost Mobile, and Everyday Mobile (formerly Woolworths Mobile). 

The Telstra wholesale network is slightly smaller than the full Telstra network. While Telstra’s full network reaches 99.6% of the population, the wholesale version covers 98.8%. It might not seem like a huge difference, but it means that Telstra-powered providers may not be an option for customers in some rural areas. You can look at how the Telstra wholesale network compares to the full Telstra network here .

Boost Mobile is the one exception to this rule, and has access to Telstra's entire network. 

For easy reference, here's a look at popular Telstra network SIM-only plans in our database:

On the other hand, if none of these plans strikes your fancy there are always other providers out there. Here are the most popular SIM-only plans from outside the Telstra network:

While prepaid plans are technically SIM-only and are also paid upfront, prepaid plans are paid through recharges while Upfront SIM-only plans are paid automatically each month through AutoPay.

Prepaid plans tend to offer fewer perks than Upfront plans but are more affordable. This makes them a great option for kids on mobile plans , seniors on mobile plans or anyone struggling to keep to their monthly budget. Telstra's prepaid SIMs range from $10-$300 and can last anywhere between seven days to 12 months, depending on your recharge. 

Most of Telstra's prepaid plans have their speeds capped at 150Mbps. The two exceptions are the $55 and $65 recharge, which have a 250Mbps speed cap and uncapped speeds, respectively. 

Here are Telstra's prepaid plans , sorted from lowest to highest price:

Telstra offers great coverage, but choosing Big T often means paying a premium. But did you know there's a way to get Telstra coverage without paying Telstra prices? See our guide to the smaller mobile providers on the Telstra network for more information.

If these prices don't look as scary as you thought, Telstra also offers plans with a phone. Telstra has quite the selection to choose from so below we have compiled the most popular handsets available through the provider, grouped by brand:

iPhone 15 128GB

• 6.1 inch display
• Rear Cameras: 48MP, 12MP
• Front Camera: 12MP

iPhone 15 Plus 128GB

• 6.7 inch display

iPhone 15 256GB

iPhone 15 Pro 128GB

• Rear Cameras: 48MP, 12MP, 12MP

iPhone 15 Plus 256GB

iPhone 15 Pro 256GB

iPhone 15 512GB

iPhone 15 Pro Max 256GB

iPhone 15 Plus 512GB

iPhone 15 Pro 512GB

Galaxy Z Flip5 5G 256GB

• Rear Cameras: 12MP, 12MP
• Front Camera: 10MP

Galaxy Z Flip5 5G 512GB

Galaxy S24 256GB

• 6.2 inch display
• Rear Cameras: 50MP, 10MP, 12MP

Galaxy S24 512GB

Galaxy S24+ 256GB

Galaxy S24+ 512GB

Galaxy Z Fold5 5G 256GB

• 7.6 inch display
• Rear Cameras: 50MP, 12MP, 12MP

Galaxy S24 Ultra 256GB

• 6.8 inch display
• Rear Cameras: 50MP, 10MP, 12MP, 200MP

Galaxy Z Fold5 5G 512GB

Galaxy S24 Ultra 512GB

• Rear Cameras: 200MP, 12MP, 10MP, 50MP

Pixel 6 Pro 128GB 5G

• Rear Cameras: 50MP, 48MP, 12MP
• Front Camera: 11MP

Pixel 6a 5G 128GB

• Rear Cameras: 12.2MP, 12MP
• Front Camera: 8MP

Pixel 7 5G 128GB

• Rear Cameras: 50MP, 12MP

Pixel 7 5G 256GB

Pixel 7 Pro 5G 128GB

• 6.71 inch display
• Front Camera: 10.8MP

Pixel 7 Pro 5G 256GB

Pixel 7 Pro 5G 512GB

Pixel 7a 5G 128GB

• Rear Cameras: 64MP, 13MP
• Front Camera: 13MP

Pixel 8 128GB

• Front Camera: 10.5MP

Pixel 8 256GB

All Telstra mobile phone plans are structured in the same way; the outright cost of your phone is divided into equal monthly repayments which are then paid alongside your monthly phone bill.

Your monthly bill = monthly repayment cost of phone + monthly SIM-only plan cost

The longer you choose to take to repay your phone the cheaper your monthly fees will be, but you'll end up paying the same amount on the phone at the end of the day. Telstra offers mobile plans as 12, 24, or 36-month stints.

All Telstra mobile plans are contract-free, so you can swap to another Telstra Upfront Plan should your needs change. If you want to leave Telstra entirely, you will have to pay any remaining handset repayments in one lump sum.

Telstra's coverage is the largest in Australia. The provider covers 99.6% of the population whereas Optus covers 98.5%, and Vodafone covers 96%. Telstra's wholesale network slides into second place, covering 98.8% of the population.

These numbers mean that pretty much everyone in Australia should be able to get  mobile coverage   across one of the three big networks. Naturally being the largest of the three, Telstra is the better choice for regional and remote Aussies but it's always worth checking your address on a coverage map just in case.

Like its 3G and 4G networks, Telstra leads the race to have the largest 5G network in Australia , now covering 87% of the population with the Optus 5G and Vodafone 5G networks offering a smaller footprint. Use the interactive map below to see if you have Telstra 5G available where you live, work, or play.

Coverage information is collected from carriers and other third party sources. This is approximate coverage only and does not include indoor coverage. Actual speed and performance depends on your location and device. Local conditions and things like natural and artificial physical features of an area all affect your reception. Coverage © Mosaik

While it might seem odd to look at coverage as a percentage rather than kilometres squared, in Australia it kind of makes sense. We have a lot of wide, unpopulated land and it doesn't really make sense to chuck a cell tower in the middle of nowhere. 

Not sure if Telstra is the best option for you? Each month our team pick the best mobile plans across a whole heap of categories, including SIM-only, prepaid, iPhone, Samsung Galaxy, and more.

What is Telstra's cheapest mobile phone plan?

Telstra's cheapest postpaid mobile phone plan is the $62 Basic Upfront SIM Plan. You can bundle any mobile phone offered by the provider with this plan.

Telstra's cheapest 28-day prepaid recharge is a $35 plan that includes 15GB of data. At the time of writing, it includes a bonus 20GB of data on your first three recharges.

Does Telstra offer SIM-only plans?

Yes, Telstra offers SIM-only plans, although they are called Upfront Plans . Telstra's Upfront Plans operate in a similar way to prepaid plans, where you will pay upfront for the service rather than at the end of the month.

All Telstra SIM-only plans are contract-free, so you can switch plans or leave without any penalties.

What do I need to get a Telstra phone plan?

Like any other telco, Telstra requires you to verify your identity, and undergo a credit check for many of its phone plans. 

You'll need to provide 100 points of ID, which can be achieved with at least one form of primary ID, for example, a Driver's License, valid Passport or state-issues proof of age card and two forms of secondary ID, for example, a Medicare Card, Bank Card, birth certificate or tertiary student ID. Otherwise, two forms of primary IDs are also acceptable.

If you are purchasing a Telstra Upfront Mobile Plan, you will be required to use an Australian driver's license or Australian passport, as these are the only accepted forms of ID for this plan.

If you're after a prepaid Telstra plan, you won't need a credit check.

Does Telstra offer 36-month plans?

Telstra offers 36-month repayment options on new phones and mobile broadband devices.

Do Telstra SIM cards fit all phones?

Yes. Most new Telstra SIM cards are manufactured to break out into three different sizes for various devices - standard, micro and nano SIM.

Does Telstra have eSIM?

Yes. Telstra plans have eSIM allowing you to take advantage of the technology. 

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Home > Services > Phone

The 5 Best Business Cell Phone Plans of 2023

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *AutoPay Discount included: -$5/mo. per line. Plus taxes & fees.

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .

Business.org’s 5 best business cell phone plans

AT&T: Best full-featured plans

Looking for a broad choice of bells and whistles? As a telecom behemoth, AT&T has plenty of cell phone features and packages to offer a business—around 20 plan variations, small to large. All plans include free US roaming, unlimited talk, and text messages, as well as unlimited texting outside of the country. Basic features like call forwarding, voicemail, caller ID, call waiting, and conference calling also come standard with all AT&T business cell phone plans, along with bring-your-own-phone support.

AT&T's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change.

Business Unlimited plan prices start at $35 a month per line, and there is a new perk where unlimited data is included in the unlimited talk and text plan. This means there is no need to worry about overages or data caps. 

 AT&T business plans can also accommodate up to 10 lines per account, and they come fully loaded with perks—like Stream Saver. This feature optimizes streaming video on your phone to 480p so you can watch webinars on-the-go without dealing with a blurry picture.

Each plan also includes a decent array of iOS and Android smartphone options and even a few good ol’ flip phones. A 15% military veteran discount can be applied to the Business Unlimited plans, as well as AT&T-owned DIRECTV services (because, again, telecom behemoth).

Users are eligible for a discount if they elect for autopay and paperless billing but this discount is only applied until after two pay periods. We don't know why the discount cannot be applied earlier in the billing process but we do find it frustrating. 

T-Mobile: Best flexible plans

Not sure exactly what you’ll need in a mobile plan besides future adaptability? T-Mobile, the third-largest wireless service in the US, offers four Magenta® for Business plans, all packed with unique features that set T-Mobile apart from the rest. The German-owned company has also earned a reputation for stellar customer service and was the first to eliminate annual contracts (an idea that stuck—none of the plans reviewed on this page require contracts). In April 2018, the company announced its intention to merge with Sprint under the T-Mobile banner.

T-Mobile's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *While using AutoPay.

All of T-Mobile’s Business cell phone plans offer the same basic features:

Unlimited talk and text

Unlimited 5G and 4G LTE data on our network

• Unlimited mobile hotspot
• Scam Shield

Unlimited calling and texting to Mexico & Canada

Unlimited video streaming

In addition, all T-Mobile Business plans include DIGITS, which allows you to access up to five phone numbers on a single device. That means you could answer calls to your work number and your personal number on one device—no more packing two phones in your bag every day. DIGITS also lets you share your phone number across multiple devices, so you can answer on your phone, smartwatch, tablet, or computer.

T-Mobile users with a Business plan can also add the PlusUp add-on and get extra features, like Voicemail to Text, HD streaming, 20 GB of 4G LTE mobile hotspot data, unlimited in-flight Wi-Fi, caller ID, and double the data speed when roaming internationally.

Keep in mind, though, that T-Mobile’s Business plans are available only on plans with two to 13 lines. If you need more than 13 lines, you’ll need to sign up for the 13+ Plan ($285 per month for 13 lines, plus $25 per month for each additional line).

T-Mobile plans also allow bring-your-own-device convenience, or you can buy phones up front with a single payment (there are nearly 40 iOS and Android phones to choose from).

Now that T-Mobile and Sprint have been merged for almost six months, some significant changes have taken effect. T-Mobile’s website is now the only place businesses can sign up for Sprint or T-Mobile business phone accounts.

Sprint still has an active business website for previous users but all new plans will be sold by T-Mobile on its website.

By signing up I agree to the Terms of Use and Privacy Policy .

Verizon: Best growing business plans

Serving over 150 million customers, Verizon isn’t just big, it’s BIG. Such a mobile mammoth might not seem like the obvious choice for a small business, but for what it lacks in a personalized customer service reputation, Verizon more than makes up for by offering every cell phone feature there is, as well as dominant US, and near-dominant global, coverage. Like McDonald’s and Marvel movies, Verizon is everywhere.

Verizon's business cell phone plans

Data as of 12/7/22. Offers and availability may vary by location and are subject to change. *With 4+ lines

While business owners can get business cell phone plans with limited data, we recommend choosing an unlimited plan if you have multiple employees (or do a lot of work via cell phone).

Verizon’s Business Unlimited cell phone plans are scalable from four employees up to and over 40. And with plans starting at just $40 per line, Verizon Business Unlimited plans are an attractive option whether you’re running a tiny company with no expansion plans, a medium-sized business with an eye toward growth, or a large enterprise with heavy cell phone requirements.

Verizon Beyond Unlimited plans also include unlimited mobile hotspot use, though your speeds are limited depending on your plan. Plus, you get unlimited calling and texting to Mexico and Canada—not to mention unlimited calling, texting, and data while in those countries. And naturally, you also get unlimited talk and text as part of your Beyond Unlimited package.

Verizon doesn’t skimp on device choices either. There are nearly 100 iOS and Android phones and tablets available—including the Verizon Jetpack, a mobile hotspot device that can connect 10 devices to its 4G LTE network and an additional five to 3G.

If your company requires truly “unlimited” cell phone service and scalability to grow and is in the position to pay for functionality with frills, Verizon Business Unlimited is the way to go. Bare-bones operations, however, might want to look elsewhere.

Each of our recommendations has its strengths and weaknesses. Sometimes the most difficult part about finding a phone system is determining exactly what you need and don't need. The best place to start is separating your needs between installing a new system, replacing a system or expanding system.

If you are having trouble sorting out exactly what your phone needs are, use this tool to help you understand what the best options are for your unique needs. 

MintMobile: Most affordable plans

We are sure you’ve seen the commercials with Ryan Reynolds talking about this new phone carrier business with a fox logo called Mint Mobile. In fact, a lot of Mint customers were drawn to Mint because of Ryan Reynolds Hollywood looks, but that’s not the only thing Mint has to offer. 

Mint is inexpensive and transparent, compared to other cell phone carriers with hidden fees and seemingly random regulations.

MintMobile's business cell phone plans

Data as of 12/7 /22 . Offers and availability may vary by location and are subject to change.

T hese are the prices for new customers and will last up to three months. After the third month, you are eligible to sign up for a 6- or 12-month contract on one of the tiered plans, all less than $35/mo/user, which is astronomically less than other providers. 

MintMobile is no fuss, and you really do feel like you must be tricking the rest of the world with its pricing. The only issue is that MintMobile is fairly new, launched in 2015, coverage is not completely everywhere. There are still a couple of coverage gaps in the West, namely Utah, Nebraska, Idaho and Nevada. If you are east of the Rocky Mountains, you are good to go!

Teltik: Best perks plans

If you’re a strapped startup, New Jersey’s Teltik can get you up and running on the cheap. Teltik is a reseller service operating on T-Mobile’s 4G LTE network, meaning it can offer the reliability and reach of a giant provider at smaller-company prices. Teltik also has the advantage of being completely US-based, with 24/7 local customer service that’s not outsourced overseas.

Teltik's business cell phone plans

3 more (non-business) cell phone plans reviewed by Business.org

Teltik appears to have a dozen plans, but they’re mostly just variations of the essential plan that offers all the expected basics. Not coincidentally, the features mirror those of T-Mobile, as they’re on the same network.

The most basic plan starts at $20 a month and includes unlimited calling and texting, mobile hotspot service, and unlimited data—with a 2 GB cap on 4G LTE speeds (meaning your speed gets throttled to 128 Kbps if you use more than 2 GB of data in a month). From there, you can upgrade your plan to include more 4G LTE data and more mobile hotspot data. Upgraded plans cost anywhere from $30 to $40 per month, and they all include one cloud-phone VoIP line—perfect for small businesses looking to save on all their telecommunications needs.

One distinctly entertaining feature (pun intended) of Teltik’s business plans? You get unlimited media streaming from over 40 music services (including Spotify, Pandora, and Apple Music) and more than 100 video services (including YouTube, Netflix, and any other channel you can think of). That means you can stream as much TV as you want without it eating into your data. It’s almost as if Teltik doesn’t want you to get any work done.

Another thing you need to know: Teltik doesn’t sell phones. Instead, the company operates on a strict bring-your-own-device basis. Any unlocked phone will work with its network, as will any T-Mobile device, of course. However, you will have to spend $10 plus shipping and handling to buy a new SIM card for each of your devices (unless they’ve already got brand-new, unused T-Mobile SIM cards).

The takeaway

Assess your company’s current cell phone usage, and projected future needs, before diving into any plan. What looks like a great deal could turn out to be more than you actually need—or you may have initially underestimated your business’s cell phone requirements. Also, if your company has both cell phone and regular office phone needs, check into bundling. The larger telecom providers offer both types of phone coverage, and bundling services is an easy way to save money in the long run.

Don’t want to carry around separate phones for work and personal calls? With the right VoIP service, you don’t have to. Check out our favorite business VoIP providers to see which ones offer on-the-go business phone capabilities.

Business cell phone plan FAQs

If you have several employees working outside of the office on a regular basis, desk-bound phones obviously aren’t going to work for them. Some may be only calling and texting while others will be checking email, using GPS navigation, and accessing the internet for work, but a cell phone is a must for employees in the field.

If you’re a one-person operation accountable to only yourself, you could get by with a personal cell plan. Keeping track of multiple employees’ hours, data, and providers, however, would be an extra headache you don’t need. For streamlining and collaboration purposes, a business cell phone plan would be the easier route.

Most of the plans we’ve reviewed here offer unlimited data—domestically, at least—so hitting the data ceiling won’t likely be an issue. But if you want to forecast how much data your business uses every month, providers make data plan estimators available on their websites. Or you could use a third-party calculator app.

BYOD stands for bring your own device . Another common term is BYOP for bring your own phone . These can mean that employees are using their personal phones, tablets, or laptops on their own carrier plans for work or that they’ve put those devices on the company’s plan. The upside? Less expensive than buying devices. The downside? Extra security concerns.

In the annoying absence of Wi-Fi, you can use a cell phone signal to connect a wireless device to the internet by switching on the mobile hotspot option and simply treating it like a Wi-Fi router. For multiple device connections, a dedicated hotspot (such as Verizon’s Jetpack) can provide a faster, and more stable, connection.

Business owners weigh in

Methodology

To find the best business cell phone options, we considered pricing plans, customer support, and data limits. We also looked at the variety of contracts and whether these plans were flexible with discounts. 

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

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Best Telstra mobile plans (June 2024)

Here’s our independent recommendations on the network’s best phone plans

Telstra’s mobile plans are the most expensive on the market, but Telstra’s wide-reaching coverage can be worth the steeper price of entry for some people, particularly if you’re living in a regional or remote area of Australia.

However, Telstra’s cost alone makes it difficult to recommend, and to make matters worse, Telstra increased the cost of its mobile plans by as much as AU$6 a month in July 2023 and it hasn’t ruled out increasing prices again in July of this year. Now, the most ‘affordable’ plan you can get from Telstra will cost you AU$62 a month, which is much higher than Optus and Vodafone’s cheapest offerings.

If you want to sign up or stay with Telstra because of its network coverage, we suggest checking out our guide to cheap plans on the Telstra network . You’ll find a range of options from Telstra mobile virtual network operators (MVNOs) such as Boost Mobile, Belong and Mate, all of which offer Telstra coverage at a cheaper price.

We’ll be taking a look at various phones on this page, and seeing how they stack up on the Telstra network. If you’d like, you can jump ahead to our plan recommendations below, or see what’s available at Optus and Vodafone:

• Best Optus mobile plans • Best Vodafone mobile plans

Samsung Galaxy S24 deals Keen on the all-new Samsung Galaxy S24? Head to our best Samsung Galaxy S24 plans page for a complete rundown of what’s available before signing up with Telstra (unfortunately Telstra’s mobile plans are the most expensive option, no matter which device you want). While the new Samsung Galaxy S24 phones look aesthetically similar to the S23 devices that came before them, there have been plenty of upgrades to the software with a particular focus on AI.

Jump to: • Best SIM-only option – AU$62p/m for Telstra Basic plan • Best overall phone + plan combos – AU$124.45p/m for iPhone 15 | AU$120.29p/m for Samsung Galaxy S24 • Best cheap phone + plan combos – AU$91.95p/m for iPhone SE | AU$91.12p/m for Samsung Galaxy A54 • Best premium phone + plan combos – AU$139.04p/m for iPhone 15 Pro | AU$153.62p/m for Samsung S24 Ultra

Best Telstra mobile plans: our picks

Best sim-only option.

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Telstra Basic plan | 50GB data | AU$62p/m

Telstra increased the cost of its mobile plans in July 2023, and it hasn’t ruled out hiking them yet again in July of this year. The telco’s cheapest plan costs AU$62 a month, and while it’s what we’d recommend as the best Telstra mobile plan, it isn’t actually cheap by any means. The Basic plan gets you 50GB of data a month (up from 40GB) and it offers capped data speeds of 250Mbps, on Telstra’s 4G and 5G network.

Total minimum cost is AU$62

Best overall phone + plan combos

Best overall iPhone + plan combo: our pick

iPhone 15 (128GB) | 50GB data | 24 months | AU$124.45p/m

The iPhone 15 got a big update in the form of a 48MP image sensor, so it’s worth upgrading to this device if you want improved cameras. Telstra’s plans are the most expensive option out of the big three, so if this is the phone you want, we recommend pairing it with the AU$62 Basic plan which is the most affordable option Telstra has. You’ll end up paying AU$124.45 each billing on a 24-month plan.

Total cost over 24 months is AU$2,986.80

Best overall Android + plan combo: our pick

Samsung Galaxy S24 (256GB) | 50GB data | 24 months | AU$120.29p/m

The Samsung Galaxy S24 is now available, and it’s safe to say that Telstra has the most expensive option when it comes to plans. The phone itself is worth upgrading for, as it includes elite processing power along with new AI tools from Samsung and Google, such as the Circle to Search function. If you want to get the new S24 on a plan from Telstra, the cheapest available is the AU$62 Basic plan. Combined with handset repayments, your bill will come to AU$120.29 a month. Telstra is also including a free Galaxy Watch 6 with every purchase until March 4.

Total cost over 24 months is AU$2,886.96

Best cheap phone + plan combos

Best cheap iPhone + plan combo: our pick

iPhone SE 2022 (64GB) | 50GB data | 24 months | AU$91.95p/m

The iPhone SE 2022 is Apple’s 'budget' iPhone, with a starting price of AU$719. For the 'cheapest' iPhone plan from Telstra, we recommend pairing the AU$62 Basic plan with the 64GB iPhone SE in black, red or white, which will see you pay AU$91.95 a month. You’ll get 50GB of data to play with each month, unlimited talk and text to standard numbers in Australia and 5G access.

Total cost over 24 months is AU$2,206.80

Best cheap Android phone + plan combo: our pick

Samsung Galaxy A54 (128GB) | 50GB data | 24 months | AU$91.12p/m

The Samsung Galaxy A54 is the #1 pick in our guide to the best cheap phones , though once this AU$699 phone has been paired with a Telstra plan, it certainly doesn’t feel ‘cheap’. Your most affordable option is the AU$62 Basic plan, and if you sign up for a 24-month contract, you’ll be paying AU$91.12 each billing. It’s worth noting that Optus has a cheaper plan for the Galaxy A54, though you might be swayed by Telstra’s wider coverage.

Total cost over 24 months is AU$2,186.88

Best premium phone + plan combos

Best premium iPhone + plan combo: our pick

iPhone 15 Pro (128GB) | 50GB data | 24 months | AU$139.04p/m

For the best premium iPhone currently available, you’ll want to go with either the 15 Pro or 15 Pro Max, depending on your size preference. The Pro has the same 6.1-inch screen size as the regular iPhone 15, while the Pro Max stretches out to 6.7 inches. Whichever you go with, we think Telstra’s AU$62 Basic plan on a 24-month contract is best, as it’ll get you 50GB of data from AU$139.04 a month.

Total cost over 24 months is AU$3,336.96

Best premium Android + plan combo: our pick

Samsung Galaxy S24 Ultra (256GB) | 50GB data | 24 months | AU$153.62p/m

Telstra’s Samsung Galaxy S24 Ultra plan is about AU$13 more a month than Optus and Vodafone, but it does come with the benefit of having the widest-reaching 4G and 5G network. If you decide to get the S24 Ultra from Telstra, pair it with the AU$62 Basic plan, which will get you 50GB for AU$153.62p/m on a 24-month contract. Telstra’s also including a Galaxy Watch 6 at no extra cost when you purchase any S24 phone, available up until March 4.

Total cost over 24 months is AU$3,686.88

• Looking for something cheaper, or have your own phone? Check out the best-value Australian SIM-only plans

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Jasmine Gearie was previously an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers find the best mobile and NBN plans. During her time with TechRadar, she also reported on important telco news in Australia, and helped track down tech deals to help readers save money.

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• Internet Plans

Business vs. Residential NBN Plans: Which Should You Pick?

It’s much more straightforward to buy a mobile phone plan for your business than it is an NBN plan. The differences between residential and business mobile phone plans are basically non-existent. There are, however, some key differences to consider when it comes to weighing up the best residential NBN plans with business NBN plans .

Before we dive into comparing NBN business plans with residential ones, here’s a look at some popular business NBN plans from our comparison engine:

Popular Broadband Plans

And here’s a list of some daily updating popular picks for residential NBN plans from our database:

Business NBN vs. residential NBN: Speeds and tiers

On the all-important speed front , business NBN plans forego the bare-bolts NBN 12 plans and start off with NBN 25 speeds, which should be considered the minimum for most small businesses. NBN 50 plans offer a great mix of upload/download speed and price , while NBN 100 plans are the fastest speed tier available to metro offices not connected by Hybrid Fibre Coaxial (HFC) or Fibre to the Premises (FTTP) technologies.

If your office is connected to the NBN via HFC or FTTP, you may be eligible to sign up to NBN 250 , and NBN 1000 plans . The other big difference for speed considerations is that business NBN plans have download speeds that tend to be advertised in terms of business hours (9am to 5pm, Monday to Friday) whereas residential plans are advertised in terms of after-hours speeds (7pm to 11pm every night).

Providers like SpinTel have certain plans with expected speeds split between different times which, in the case of SpinTel, is 100Mbps from midnight to 7pm AEST for its NBN 100 plan and 50Mbps from 7pm to midnight AEST.

Business NBN vs. residential NBN: Plan prices

Residential NBN plans tend to be cheaper than business NBN plans, with better first-year pricing for certain residential NBN plans thanks to the trend of the popularity of six months of promotional pricing. Let’s take a closer look at some comparisons.

With promotional pricing, the cheapest residential NBN 25 plans in our comparison engine are initially at least $20 cheaper than the cheapest business NBN 25 plans.

Here’s a look at the cheapest residential NBN 25 plans:

Broadband Plans

And below is a snapshot of the cheapest business NBN 25 plans:

The typical pricing for residential NBN 25 plans from Tangerine, SpinTel, Moose Mobile, Superloop, Exetel, Southern Phone, Mate, Belong, Aussie Broadband, Kogan and Dodo are all cheaper than the cheapest business NBN 25 plan.

If you ignore promotional pricing for residential plans, it’s a tighter competition for NBN 50 plans. In fact, most residential NBN 50 plans have comparable pricing to business NBN 50 plans.

Check out a handful of the cheapest residential NBN 50 plans below (note: they likely have promotional pricing):

And here’s a look at a few of the cheapest business NBN 50 plans:

There are also additional business-specific perks that come with the extra monthly cost (more on these below), which helps to add to the overall value.

Business NBN vs. residential NBN: Data allowances

Data allowances start out with business NBN plans having a slight edge. All of the business NBN 25 plans in our comparison engine have unlimited data, whereas there are a couple of custom Aussie Broadband residential NBN 25 plans that have data limits.

That same Aussie Broadband disclaimer applies for NBN 50 plans, except iiNet also offers a couple of data-capped business NBN 50 plans. All other residential and business NBN plans in our comparison engine have unlimited data.

Unlimited data is well and truly the trend when you get to NBN 100 plans, with iiNet and Aussie Broadband offering data-capped plans for business and residential options, respectively. For offices and homes that can sign up to NBN 250 or NBN 1000 plans, data caps are a rarity across business and residential NBN plans. The only exception is for the Superloop residential NBN 500 plan, which has a 3TB data cap.

Long story short, unlimited data is the norm, so there’s not much of a difference whether you opt for a business or residential NBN plan in this regard.

Business NBN vs. residential NBN: Special perks

The add-ons for residential and business NBN plans are quite different. Residential plans have access to plan bundle discounts , bundled streaming services (e.g. Fetch TV and Optus Sport), or points for reward programs (e.g. Qantas Points with Kogan). NBN providers like Tangerine, Moose Mobile, Mate and Vodafone offer limited-time trials with money-back guarantees (Vodafone offers this for business customers, too).

The other big perk costs extra and it’s for gaming-related residential NBN plans that have access to features like traffic prioritisation, custom routing, and static IP addresses. Offering a static IP address is a popular inclusion among business NBN plans, too.

You can see a selection of residential NBN 100 plans below that have some of these extras:

And below is a handful of business NBN 100 plans in terms of extras:

For something speedier, check out some residential NBN 250 plans below:

And you can see business NBN 250 plans below:

If you’re after business extras with your NBN plan, it’s likely that inclusions such as a static IP address, an included phone line (sometimes with calls), and dedicated support channels are more valuable than residential perks.

Business NBN vs. residential NBN: Modems and phones

One way that a lot of residential NBN providers keep costs low is by offering a mix of BYO modem and/or phone plans that cost extra. For business NBN plans, NBN-compatible modems are more common, though you may have to opt for a contract to have one included. Similarly, phone plans tend to be included as default, which may start as PAYG but can also include (or be upgraded to include) national calls.

Below is a handful of business NBN plans that include a modem and phone plan:

And here’s a look at popular residential NBN plans that come with a modem and phone line:

Business NBN vs. residential NBN: Support differences

The best form of support for residential NBN plans is offered seven days a week. For business NBN plans, priority support from a dedicated team is the gold standard. Providers like Aussie Broadband offer Australian support staff across residential and business plans, but Southern Phone, Mate, Superloop, and Origin Broadband also offer this support perk for residential plans.

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Home » Internet

Telstra business NBN plans review

Telstra NBN business plans come at a premium price but include some great features and a full suite of support options.

​Anyone familiar with Telstra plans—business or residential, mobile or internet—likely knows that they tend to attract a premium monthly price. Telstra business NBN is no exception to this rule with the most expensive comparable plans in our database. Still, that extra monthly cost comes with great perks, including a static IP address and a modem-router with 4G backup . It’ll take a couple of years of connection to avoid the modem-router repayment fee, though, and some of the other features cost extra, too.

Opt for a Telstra business NBN plan if you don’t mind paying more for perks and a wide range of support options, but there are better value alternatives out there if your main concern is price and speed.

Telstra business NBN plans value for money

​ Telstra has made a name for itself by offering speedy residential NBN plans with unlimited data , albeit at a premium price, and that trend is no different for the provider’s NBN business plans. Interestingly, the cheapest Telstra business internet plan isn’t an NBN offering; instead, it’s a rare ADSL2+ plan.

Whether you want more speed, better customer service, or just a better deal on your home internet , you can find everything you need to know about NBN plans by following the link below. 

In terms of our database, the Telstra Unlimited Business Internet plan was the only business ADSL2+ offering at the time of writing, and one of only two in our comparison engine across business and residential plans.

For not a whole lot more per month, you can get the Telstra Business NBN Unlimited Data plan, though, which is typically priced at $110 per month and comes with 50Mbps typical download speeds during business hours.

While those download speeds are great, the pricing is less desirable and beaten by every other business NBN provider in our database for typical monthly pricing. The only proviso there is that Aussie Broadband offers ever-so-slightly slower download speeds (49Mbps), while iiNet and TPG offer some data-capped plans (although they also have cheaper unlimited offerings, too). You’re better off looking at the Optus Internet Everyday – NBN plan, the iiNet Business NBN 50 Value plan or the TPG NBN 50 L Business Bundle if you’re after a cheaper plan with the same speeds and similar inclusions.

For comparison, below is a daily updating list of popular business NBN 50 plans with unlimited data from our comparison engine.

Want to know which NBN providers scored top marks in our analysis? Follow the link below to find the best providers for value, speed and support in Australia. 

The only other business NBN alternative Telstra currently offers is the Business NBN Unlimited Data + Premium Speed plan, which typically costs $140 per month for 100Mbps typical business-hours speeds.

It’s an identical story for Telstra’s business NBN 100 plan as it is for its NBN 50 plan above: you’ll have to scroll to the bottom of our comparison engine to find this plan with typical monthly pricing. Optus and Exetel offer the same 100Mbps business-hours download speeds for a noticeably cheaper monthly fee, with Aussie Broadband also cheaper and just behind at 99Mbps. Taking the full package into account, we’d advise going with the Optus Internet Everyday Fast – NBN plan over Telstra’s NBN 100 alternative.

For comparison, check out the daily list of popular business 100 plans below from our comparison engine (all of which have unlimited data).

Telstra business NBN features and perks

If you’re a business that’s purely concerned with dollars-to-data value, there are more cost-effective alternatives to a Telstra business NBN plan. That said, if you fancy a business NBN plan with some great inclusions, Telstra puts big ticks in the core boxes on the perks front. All of Telstra’s business internet plans come with included phone line rental as well as local and national calls but, strangely, you have to pay extra for the actual landline phone.

As is the trend with business NBN plans, all of Telstra’s business NBN plans come with a static IP address, which makes it easier to configure remote access, more reliable communication, server hosting and virtual private network (VPN) connections .

Additionally, Telstra also bundles a preconfigured, self-installed Telstra Business Smart Modem with 4G mobile backup. While this modem-router has a $0 upfront cost, you’ll have to pay a $216 fee if you cancel after the first month. This device fee diminishes the longer you stay connected. Stick around for 24 months, and you don’t have to pay anything extra for the Telstra Business Smart Modem.

One of the other things we like about the Telstra business NBN plans is transparency around speeds. This starts with expected download and upload speeds (the latter is rare), but you’ll also be offered maximum speed estimates based on the NBN technology servicing your business address, too.

Telstra business NBN customer support

After you’ve first signed up, Telstra also offers a dedicated connection manager to assist with any questions or issues while you get connected. Once you’re up and running, there are self-guided support steps on the Telstra website for troubleshooting issues. There’s also a 30-day money-back guarantee.

Telstra offers a full range of support options, so you can pick your preference. Get in touch digitally via Twitter, Facebook or online chat service. Alternatively, visit a Telstra store for in-person support (you can also book an appointment) or call 132 000 for phone support 9:00am to 7:00pm AEST Monday to Friday.

If you have connection issues, you can contact Telstra for basic tech support or pay extra for Telstra Business Tech Services. Telstra describes this optional support service as a tailored concierge experience, and while it includes 24/7 support for Telstra and non-Telstra tech, it does cost an additional $60 per month.

How to sign up for Telstra business NBN plans

Click ‘Go’ next to the Telstra business NBN plan you like the look of below to be taken to the Telstra website. Enter your address to confirm eligibility and check out the maximum speeds available to your business address. Click ‘Buy now’ on the plan to confirm your selection, then follow the sign-up steps.

Telstra business NBN plans

Below is a list of Telstra’s business NBN plans.

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3G Exit: Technology upgrade required

You need new equipment to continue your home or business phone service.

What’s happening?

Our 3G network is now coming to an end on 31 August 2024. This means that you’ll need to make some changes to make sure that your home or business phone keeps on working after the 3G network ends.

Firstly, to continue using your phone line, you’ll now need to move to our 4GFW (4G Fixed Wireless) network before the 3G closure. Secondly, the equipment in your home that accesses the old network is not compatible with our new network and needs to be replaced. So, with our 4G plan, you’ll get a new Smart Modem included for use and a compatible antenna (where applicable) at no additional cost. You don’t need to buy more equipment when you move. Contact us to arrange to change your equipment. If you leave within 24 months, simply return your modem, or pay a $200 non-return fee.

You can keep your current phone number on the new plan. In some cases, we may assign you a temporary number to ensure continuous phone service during the transition process.

We encourage you to switch to the new plan as early as possible to avoid any disruptions caused by the 3G closure.

Learn more about the new service

What’s included.

• Phone line plus unlimited calls to standard Australian landlines and mobiles.
• 30 minutes of standard calls to any overseas countries.
• Calls to standard local and national fixed line numbers.
• Calls to standard Australian mobiles.
• Calls to 13 numbers and directory assistance.
• Unlimited data. Fair Use Policy applies.

What’s excluded?

• No directory listing; silent number by default.
• Self-serve plan changes and settings are currently unavailable for the 4G Fixed Wireless plan in the My Telstra app.
• 1900 calls are barred.

Call us to place your order

You’ll need to contact us to place your order for a new plan and equipment to keep your home or business phone working. Make sure to have valid identification (e.g. driver’s license or an Australian passport) with you when you call. Note: If you have not upgraded your equipment when the old network comes to an end, you will no longer have access to a working home or business phone (this includes making calls to emergency services and triple-0).

Installation guide

When you contact us on 1800 258 503 to place an order, we'll be able to advise you whether we can send your equipment for you to install yourself or if we’ll need to arrange an appointment with a technician to install the new equipment. Follow the relevant instructions below to set it up.

I need to self-install

I need professional installation.

If we advise you to  self-install, you can set up your new Telstra Smart Modem for 4G Fixed Wireless yourself. Download the set-up guide or follow our step-by-step instructions below to self-install. Installation will take up to 30 minutes.

Set-up guide for 4G Fixed Wireless (PDF, 333KB)

Step-by-step instructions to self-install 4G Fixed Wireless Telstra Smart Modem

Plug your telstra smart modem into the power outlet.

• Plug your Telstra Smart Modem 3 into a power outlet. Once connected, the light will show solid blue on the front of the modem.
• Have a phone? Connect via your existing phone cable.

Connect your home phone

• Use the phone cable with grey ends.
• Connect the cable into the green phone port that's located on the back of the modem on the right.
• Connect the other end into your home phone.

We’re committed to making this transition as seamless as possible, ensuring that your home phone stays connected.

Call us on 1800 258 503 to place your order for a new plan and equipment

Book appointment

We’ll set up an appointment for installation of your new 4GFW equipment.

Technician visit

A technician will come out to your home to update your connection and install the equipment.

Frequently asked questions

Will i need to be at home or at my business during the technician appointment for my 4g telstra smart modem installation.

In most cases, you’ll need to be at home or on the business premises during the 4G upgrade to help test the new service. Our team will advise you on any requirements during the upgrade.

Will the new technology be compatible with my current phone equipment?

Your current home or business phone line equipment (3G modem) will not be compatible with the 4G network, so we’ll need to upgrade your equipment to a Telstra Smart Modem 3. However, your current phone handsets will be compatible with the new modem.

Will I experience any disruption to my phone service during the transition to the new technology?

There may be some brief interruptions to your phone service during the 4G upgrade, but we’ll work with you to minimise any disruption.

Can I transfer messages from my old MessageBank service to the new one?

No. Unfortunately, you’ll be unable to transfer any messages from your old MessageBank service to your new one.

I don't need my home or business phone service. Can I cancel it now?

Yes, you can cancel your home or business phone service anytime by contacting us on 1800 258 503.

Rather get in touch? Let’s get you connected.

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