cover letter for dispatcher 911

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Dispatcher Cover Letter

A dispatcher is responsible for answering a company's calls for help and information and typically works in the shipping or emergency services industries. A dispatcher holds an important position, with communication and organization being key skills. Use our cover letter template to emphasize your key skills when applying for a dispatcher position.

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Dispatcher Cover Letter Template

Start applying for dispatcher jobs today with our targeted cover letter template in MS Word format.

Dispatcher Cover Letter Template:

[Full Name] [Email Address] [Contact Number] [LinkedIn Profile/website link]

[Date] [Company Name] Application for the position of Dispatcher

Dear [Mr./Ms. Last Name or Full Name] ,

I was thrilled when I saw the job opening at your company. My industry experience, ability to handle stressful situations, and commitment to achieving results, make me a perfect fit for the advertised position. I believe I would be a valuable addition to the team.

In my previous position as [insert dispatcher or related job title] , I learned to excel at using a multi-line phone system as well as how to prioritize calls according to urgency. I pride myself on staying organized and coordinating and supervising various field teams to complete tasks. My strong communication skills help me to provide excellent customer service in responding to queries. With my positive attitude and willingness to assist colleagues wherever possible, I am an easy person to work with.

I’ve attached my resume that contains further details regarding my skills, experience, and qualifications. Please let me know if there is anything else you require. I would appreciate the opportunity to discuss this position in greater detail.

Thank you for your consideration.

Sincerely, [Insert name]

How to Write a Dispatcher Cover Letter:

A complete guide that highlights the steps you need to take to build a professional dispatcher cover letter.

Address your letter.

Address your letter to the hiring manager or recruiter..

Do a bit of research, find the name of the hiring manager or recruiter, and address your letter directly to them. Appropriate ways to address the hiring manager include using "Mr." or "Ms." followed by the last name, or the person's full name.

Write an introduction.

Add a great hook..

Start your letter off with a brief explanation of why you are sending them your resume and the position you are applying for. Hook the recruiter's attention and explain why you would be a good fit for their company. Don't be afraid to use a bit of creativity here. Cover letters can be boring, so a creative hook will really help you to stand out.

For example, you could say something like, "With three years' work experience, I am confident I have the skills to meet the daily challenges of this essential position!" Recruiters will be impressed with your self-confidence and will read on to see how you will apply your skills as a dispatcher for their company.

Showcase your work experience and dispatcher skills.

Play up your skills and abilities..

Show off your skills by referencing your resume and your previous work experience as much as possible. However, don't just repeat the information in your resume. Instead, use your cover letter to expand on the information listed in your resume.

The skills necessary for a dispatcher position that you may want to highlight, if you have them, include:

• Active listening.
• Multitasking and time management.
• Decision-making.
• A clear speaking voice.
• The ability to work under pressure.
• Attention to detail and accuracy.
• Computer literacy.
• Emotional stability.
• Reporting skills.
• Self-motivation.

End with a call to action.

Discuss why you would be a great fit for the role..

End your cover letter with a summary of why you would be a great candidate for the dispatcher position and invite the recruiter to contact you. Include an appropriate salutation, such as "sincerely," and finish with your full name.

How do I write a dispatcher cover letter?

• Address your letter to a specific person .
• Add a great hook .
• Play up your skills and abilities .
• End with a call to action .

How do I write a 911 dispatcher cover letter?

Use our dispatcher cover letter template and highlight any skills that you have that are relevant to a position as a 911 dispatcher. These skills include communication and listening, following instructions, fast-thinking, decision making, working under pressure, a clear speaking voice, logic, problem-solving, computer literacy, and teamwork.

What skills should I include in a dispatcher cover letter?

Related articles:, how to write a cover letter, how to address a cover letter, common cover letter mistakes, the 12 best cover letter tips for 2024, best cover letter generators.

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Dispatcher cover letter example

When you have a panicked caller on the line awaiting your calm guidance, you need to be a certain type of person. Whatever the nature of the 911 call, it is your personal approach that will dictate the outcome for them. As a job search looms, a dispatcher cover letter is the place to detail your personality and motivations at work.

Whether the caller needs the police, ambulance, or fire department, a dispatcher’s cool manner and ability to follow protocol under the greatest pressure will ensure the best possible outcome. Just outlining what you do at work is not enough. Your responsibilities are laid out clearly. Your unique success lies in what you do when you need to go off the script. Such career stories will make any hiring manager sit up and take notice.

But how do you choose what to say in a 300-word dispatcher cover letter? At Resume.io, we have the resources to assist, plus 180+ cover letter examples . In the following dispatch cover letter example and writing guide, we will consider:

• How to write a dispatcher cover letter to secure that interview.
• The main paragraphs for a dispatcher cover letter.
• Making the most of the format and structure of the letter.
• How to write a dispatcher cover letter with no experience
• What mistakes to avoid when writing your dispatcher cover letter.

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Best format for a dispatcher cover letter

Dispatchers understand the importance of a tightly structured script, so the format of the dispatcher cover letter should be no different. Spell out your career story in a way that a hiring manager will expect. Don’t choose a radical format. It is your story that will make a difference. Your application letter should include the following:

• The cover letter header
• The greeting / salutation
• The cover letter intro
• The middle paragraphs (body of the letter)
• The ending paragraph of your cover letter (conclusion and call-to-action)

Go far beyond the responsibilities listed in the job description. Tell the hiring manager why you choose to put yourself in that stressful situation, call after call, and how you manage to balance efficiency and empathy. You are the first point of contact for someone in an emergency – allow your cover letter to convey a sense of how you feel about that.

We have plenty of more general advice in our comprehensive cover letter guide . There is much more to writing a cover letter than getting the content right. What font should you choose? What design is most effective? How should your cover letter differ from your resume? Work out your approach before you sit down to write.

Dear Ryan Anderson,

I am writing to express my interest in the Dispatcher role at the Phoenix Metropolitan Dispatch Center, a vacancy I came across through the Phoenix City official website. With a background in high-stress environments, including four years as a customer service representative at a large logistics company in Phoenix, I am eager to leverage my skills in communication and problem-solving to contribute to the efficient operations at your esteemed center.

In my previous role at Swift Logistics, I managed simultaneous logistical challenges, consistently ensuring the smooth coordination of deliveries in a timely manner. My experience there has also endowed me with a geographical understanding of the Phoenix metro area, a skill set that would be directly applicable to the dispatcher role.

I graduated from Arizona State University with a bachelor’s degree in Criminal Justice, during which I developed a foundation in legal protocols and emergency management principles. This academic background, paired with my professional experience, has groomed me to remain calm under pressure, to meticulously adhere to protocols, and to swiftly manage resources in emergencies.

As someone who has successfully completed the Public Safety Telecommunicator Certification course offered by the Association of Public-Safety Communications Officials (APCO), I am well-versed in the requisite skills and knowledge necessary for a dispatcher role. I am adept at utilizing various software solutions commonly used in dispatch centers, making me equipped to quickly integrate into your operational workflow.

I am motivated by the opportunity to serve the Phoenix community, fostering safety and efficiency as a dispatcher with the Phoenix Metropolitan Dispatch Center. 

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and certifications would be a match for your team.

Best regards, Patricia Martinez

Cover letter header

The cover letter header for a dispatcher should be functional and simple. No flashy designs or bold colours as that would convey the wrong impression. Include your full name, email address and mobile number. They should be repeated from your resume – you never quite know when the hiring manager might want to invite you to an interview.

Also, there is no need to include your full home address. There may be data protection issues here. The inside address of the employer is also not required—this is an outdated convention that takes up valuable cover letter space.

Cover letter greeting

There are certain formalities that no dispatcher should get wrong. If you cannot greet the hiring manager with an appropriate “Dear Mr./Mrs./Ms. Surname” then you might as well apply for another job. Following convention is at the very heart of your role.

It is important to find out the name of the hiring manager if possible. Dispatcher should be personable and should always go the extra mile for their callers, so find out the name by any means. Even a call to the employer demonstrates your ingenuity and makes your dispatcher cover letter stand out from those who write “To whom it may concern.” If you do not know to whom the letter should be addressed, a warmer “Dear company team” would work.

Cover letter introduction

The introduction of a cover letter should start with your big story. You know, the one that you are really proud of and the one that you tell any relative that will listen. Make sure that it is relevant to your future role and make it memorable.

Your cover letter introduction needs to grab the attention. If it is bland, you can be sure that the rest of the letter will be ignored. Hiring managers don’t have time to waste on people when there is a doubt that they would make it to the final stages of an interview process. If you have nothing of interest to say in the first few lines, what is the chance that you will still impress after a couple of rounds of interviews?

Cover letter middle part (body)

The cover letter middle part should differ from your resume in two key ways. First, it needs to make the specific link between your accomplishments and the demands of the role. It should tell a story of the behaviors that helped you get there. Second, it should include plenty of personality and motivation: why is this next role the perfect one for you on your career journey? 

The hiring manager will also want to see evidence of potential culture fit. Do your research into the sort of call centre that you are joining. How do people feel about working there? How do their processes differ from where you have worked before? What type of people are they looking to hire? Present your candidature as if you are one of them.

How to close a dispatcher cover letter (conclusion and sign-off)

The sign-off for a dispatcher cover letter is particularly important. Just as you would sign-off when you know that the job is done with a caller, the conclusion of a cover letter needs to be just as emphatic. You have made your case and you hope to hear more about the role during an interview. This call to action will prompt an interested hiring manager to give you a call—after all, they do not know what other opportunities you are entertaining.

Dispatcher cover letter with no experience

It may be that you do not have directly relevant dispatcher experience, but this should not deter you from applying to this most rewarding of roles. Share any people-facing communication experience that you have. This forms the basis of the dispatcher role. 

It is also useful to share whether you have worked in a highly process-driven environment. If you can follow the rules under pressure, you will do well as a dispatcher. Lastly, any previous role that allows you to demonstrate your emotional resilience will be useful if you are writing a dispatcher cover letter with no experience.

Basic mistakes in a dispatcher application letter (and how to avoid them)

Mistakes can lead to real-world consequences when you are a dispatcher. Any hint of a mistake in the cover letter might lead to doubts appearing in a hiring manager’s mind. Don’t allow any cracks to appear by avoiding these mistakes. They are all obvious, but they are easily done when you are in the middle of a stressful job search. 

• Failing to proofread. Check the dispatcher cover letter with an online program such as Grammarly. You might also ask a friend to check that it sounds like you.
• Being too informal. Dispatchers need to retain a suitable amount of formality in the role, so make sure that the cover letter isn’t too conversational.
• Telling irrelevant stories. You may well have had a varied career but make sure to only tell the stories that are directly relevant to being a dispatcher. The role demands a very specific skill set. Focus on how you will excel in the job.

Key takeaways

• Show that you can be dependable, efficient, personable and process driven. That is a pretty heady cocktail of skills to possess.
• Start with only the most relevant career story for the role in question. Talk about the things that you wish to expand upon during an interview.
• Share personality and motivation in the cover letter. Try not to repeat the facts and figures from your resume too much.
• Design an attractive dispatcher cover letter. Check out our field-tested cover letter templates for some inspiration.

Free professionally designed templates

Dispatcher Cover Letter Example

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Begin your Dispatcher cover letter with a strong, attention-grabbing opening that highlights your key qualifications and enthusiasm for the role. Start by addressing the hiring manager by name if possible, as personalization can make a significant impact. Then, succinctly express your interest in the position and the organization. For example: "Dear [Hiring Manager's Name], As a dedicated Dispatcher with over [X years] of experience in high-pressure communication environments, I am excited about the opportunity to bring my expertise in efficient routing and emergency response coordination to [Company Name]. My proven track record in [relevant skill/experience] aligns perfectly with the demands of the [specific job title] role." This introduction sets a professional tone, demonstrates your familiarity with the job requirements, and shows that you've done your research on the company.

The best way for Dispatchers to end a cover letter is with a strong closing statement that reaffirms their interest in the position and their readiness to bring their skills to the role. They should express appreciation for the reader's time and consideration, and include a call to action that invites further discussion. For instance: "Thank you for considering my application. I am enthusiastic about the opportunity to bring my expertise in high-pressure communication and logistics coordination to [Company Name]. I am confident that my proactive approach and commitment to excellence would be a valuable addition to your team. I look forward to the possibility of discussing how I can contribute to your operations in further detail." This ending is polite, confident, and encourages the hiring manager to initiate the next step in the hiring process. It also highlights the dispatcher's relevant skills and eagerness to contribute to the employer's success.

Dispatchers should include the following elements in their cover letter to make a strong impression on potential employers: 1. **Introduction**: Start with a professional greeting and a brief introduction of yourself. Mention the position you are applying for and how you learned about the job opening. 2. **Relevant Experience**: Highlight your previous experience as a dispatcher or in a related field. Be specific about the types of environments you've worked in, such as police, fire, emergency medical services, trucking, or aviation. Mention any high-pressure situations you've managed effectively. 3. **Key Skills**: Dispatchers need to have excellent communication skills, the ability to multitask, and quick decision-making abilities. Emphasize your proficiency in these areas. If you have experience with specific dispatch software or technologies, mention this as well. 4. **Problem-Solving Examples**: Provide examples of how you've successfully navigated challenging scenarios. This could include coordinating multiple emergency response units, handling unexpected route changes for transportation, or managing a high volume of calls efficiently. 5. **Certifications and Training**: If you have any certifications relevant to the dispatching profession, such as CPR certification or completion of a dispatcher training program, include these in your cover letter. 6. **Understanding of the Role**: Show that you have a clear understanding of what the dispatcher role entails. Mention any specific responsibilities listed in the job description that you are particularly adept at. 7. **Teamwork and Collaboration**: Dispatchers often work closely with others. Highlight your ability to work as part of a team, your interpersonal skills, and any experience you have working in a collaborative environment. 8. **Availability**: If the position requires working nights, weekends, or holidays, it's beneficial to mention your flexibility and willingness to work non-standard hours. 9. **Professionalism and Composure**: Dispatching can be a high-stress job that requires a calm demeanor. Assure the employer of your ability to remain professional and composed under pressure. 10.

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Emergency Dispatcher Cover Letter Examples & Writing Tips

Use these Emergency Dispatcher cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Emergency Dispatcher Example 1
• Emergency Dispatcher Example 2
• Emergency Dispatcher Example 3
• Cover Letter Writing Tips

Emergency dispatchers are responsible for handling emergency calls and sending help to those in need. They need to be able to think on their feet and make quick decisions in high-pressure situations.

In your cover letter, you need to highlight your skills and experience that make you the best candidate for the job. Use these examples and tips to write an emergency dispatcher cover letter that gets you the interview.

Emergency Dispatcher Cover Letter Example 1

I am excited to be applying for the Emergency Dispatcher position at the local police department. I have more than five years of experience in customer service and emergency dispatch, and I firmly believe that my skills and experience would be an asset to your team.

I have a proven track record of providing excellent customer service in high-stress situations. In my previous role as a 911 dispatcher, I received numerous commendations for my calm demeanor and ability to effectively manage multiple emergencies simultaneously. I am also proficient in using various computer systems and dispatch software.

Most importantly, I am passionate about helping people. I take great satisfaction in knowing that I am the first person that someone reaches out to in their time of need. I am committed to continuing to grow as a dispatcher and to providing the best possible service to the community.

Thank you for your time and consideration. I look forward to speaking with you soon about the Emergency Dispatcher position.

Emergency Dispatcher Cover Letter Example 2

I am writing in regards to the open Emergency Dispatcher position at your company. I am confident that I have the skills and qualifications that would make me the perfect candidate for the job.

I have been working as an Emergency Dispatcher for the past three years and during that time I have successfully handled a high volume of emergency calls. I have a deep understanding of the procedures and protocols that are necessary for this role and I am confident in my ability to handle any situation that comes up.

I am also an excellent problem solver and I have a knack for thinking on my feet. I am able to remain calm under pressure and I always prioritize the safety of the caller and the emergency responders.

I have attached my resume for your review and I would be happy to answer any questions you may have. I look forward to the opportunity to discuss this position further with you.

Emergency Dispatcher Cover Letter Example 3

I am writing to express my interest in the Emergency Dispatcher position that you have posted. I believe that my experience as an Emergency Dispatcher and my education make me a strong candidate for this position.

I have been working as an Emergency Dispatcher for the past three years at the 911 call center in City, State. My duties included taking emergency calls, dispatching police, fire and medical personnel to the scene of emergencies, and providing information to callers about how to handle various situations. I also worked as a trainer for new employees and assisted with training new employees on the computer system used by our department.

My experience as an Emergency Dispatcher has given me the opportunity to work with people from all walks of life. I have learned how to deal with people in crisis and how to calm them down so that they can provide accurate information to help first responders when they arrive on the scene. I have also learned how to prioritize calls based on the severity of the situation and how to keep myself calm under pressure.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Emergency Dispatcher Cover Letter Writing Tips

1. highlight your customer service skills.

Emergency dispatchers are responsible for handling emergency calls and providing assistance to the caller. In your cover letter, you’ll want to highlight your customer service skills and explain how you’ve helped people in the past. Some great ways to do this include:

• Providing a brief overview of a past project (or similar projects) that shows how you helped customers achieve their goals. This will also give hiring managers an idea of the type of work they can expect from you in the future.
• Mentioning specific metrics for improvement (e.g., decreased response time, increased accuracy) and positive results that stem from your efforts.
• Explaining how you’ve gone above and beyond to help people in difficult or stressful situations.

2. Customize your cover letter

To convince employers to hire you, customize each application by highlighting how your past experiences make you a strong candidate for the job. For example, if one of the company’s goals is to decrease the number of abandoned calls, mention how your previous experience in customer service will help reduce the number of abandoned calls. If there are any specific business problems listed on their website or job description as part of their hiring process, be sure to include these issues in your cover letter when referencing why you’re a good fit for the role.

3. Show results you can bring to the table

One of the most important parts of your cover letter is highlighting what you’ve done for previous employers, and how that past experience will be valuable in this new role. This shows hiring managers that not only do you have strong customer service skills, but also that you know how to improve a company’s operations.

Here are some examples of successful cover letters where candidates show their value and results:

• Increased online sales by 35% in first quarter with new CRM system implementation
• Created a marketing campaign by analyzing data from all sales channels, increased revenues by 52% over previous year
• Opened five new accounts as well as managed 10 existing client files; improved client retention rate from 95% to 97%, with two clients renewing contracts early

4. Proofread your cover letter

Hiring managers are looking for reliable, hardworking individuals who are committed to excellence. Provide them with no reasons to doubt you by proofreading your cover letter. If it’s riddled with errors, they will assume you won’t be able to provide high-quality customer service.

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911 Dispatcher Cover Letter Example

Writing a cover letter for a 911 dispatcher position can be a challenging task. It requires careful consideration and research to ensure that your qualifications and experience stand out from the rest of the applicants. In this guide, we will provide you with a comprehensive overview of the requirements and tips on how to create a compelling cover letter that will help you land the job. Additionally, we will provide an example of a successful 911 dispatcher cover letter to give you a better understanding of how yours should look. With our advice and support, you can ensure that your cover letter is the best it can be.

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911 Dispatcher Cover Letter Sample

Dear Hiring Manager,

I am writing to apply for the 911 Dispatcher position at [company name]. I am confident that I have the proper qualifications, experience, and personal skills to excel in this role.

I have been working as a 911 Dispatcher for the past five years. During this time, I have handled countless emergency calls and interacted with numerous emergency personnel. I have extensive experience with all sorts of emergency calls, from medical to security- related. I have also trained and coached new dispatchers.

What makes me an ideal candidate is my communication skills. I have a knack for quickly and accurately assessing situations and providing clear and concise instructions. I also have excellent problem solving skills and the ability to stay calm in stressful situations.

In addition to my combination of experience and skills, I maintain a thorough understanding of the relevant policies and procedures. I am also highly organized and can handle multiple tasks at once.

I am excited at the prospect of joining your team and believe I can make an immediate contribution. I look forward to discussing how I can help further the success of your organization.

Thank you for your consideration.

[Your Name]

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What should a 911 Dispatcher cover letter include?

A 911 dispatcher cover letter should include a brief introduction which showcases your professionalism and passion for helping others. It should then provide a summary of your qualifications, including any special skills or experience you have that make you an ideal candidate for the role.

After the introduction and summary, you should include details about specific experiences or certifications that make you well- suited for the role. Describe any challenges you have faced in your past roles and how you overcame them. Also, explain why you are passionate about working as a 911 dispatcher and what makes you a great fit for the job.

Finally, wrap up your cover letter by expressing your appreciation for the opportunity and reiterating your interest in the role. Provide contact information in case the employer wants to set up an interview. By including these key components, you can make sure your cover letter stands out to potential employers.

911 Dispatcher Cover Letter Writing Tips

Cover letters are an important part of the job application process, especially for those who are hoping to become a 911 dispatcher. This cover letter plays a role in introducing yourself to potential employers and highlighting your qualifications for the job. Here are some tips for writing an effective cover letter for a 911 dispatcher role:

• Research the organization that you are applying to. Knowing the organization’s mission and culture will help you craft a better cover letter that speaks to their needs and values.
• Identify the key skills and experience that the employer is looking for. Make sure to highlight those skills in your cover letter.
• Use concrete examples of your experience to illustrate your qualifications. Providing relevant examples of how your experience has prepared you for the role will help make your cover letter stand out.
• Mention any special certifications or qualifications you have. If you have experience or certifications that are relevant to the role, make sure to mention them in your cover letter.
• Double- check your cover letter for typos and errors. A perfectly polished cover letter can help set you apart from other applicants.

By following these tips, you can craft an effective and persuasive cover letter that will help you make a great first impression with potential employers. Good luck!

Common mistakes to avoid when writing 911 Dispatcher Cover letter

Writing a cover letter for a 911 dispatcher role requires precision and care. It is important to understand that a cover letter can often be the deciding factor when it comes to an employer selecting you for an interview. Therefore, it is important to pay close attention to the details and writing style of your cover letter. Here are some common mistakes to avoid while writing a 911 dispatcher cover letter:

• Not Personalizing the Cover Letter: A generic and one- size- fits- all approach may not be the best when it comes to writing a 911 dispatcher cover letter. It is important to emphasize the skills and experiences that make you a great fit for the job.
• Not Highlighting Your Key Strengths: As a 911 dispatcher, you will be required to handle emergency situations and maintain a professional demeanor. Make sure to mention any relevant experiences and qualities that make you stand out from the other applicants.
• Not Researching the Company: It is important to show that you have researched the company and are interested in the job. Avoid making generic statements about the company and instead focus on the specific requirements of the role.
• Not Following Proper Formatting Guidelines: Make sure to use a standard cover letter format that includes a header, introduction, body, and conclusion. It is also important to use a professional font and avoid typos and errors.
• Not Being Specific Enough: It is important to focus on your specific skills and experiences that make you a great fit for the job. Avoid using too many generalizations and instead focus on the specific qualities that make you a great candidate.

By avoiding these common mistakes, you can ensure that your 911 dispatcher cover letter stands out from the competition and increases your chances of getting an interview.

Key takeaways

Writing a cover letter can be intimidating – especially when applying for a job as a 911 Dispatcher. But it doesn’t have to be! With a few key tips, you can write an impressive cover letter that will make you a standout candidate. Here are some key takeaways for writing an impressive 911 Dispatcher cover letter:

• Make sure to highlight your experience, certifications, and qualifications. A 911 Dispatcher cover letter should include details on any relevant education, skills, and certifications you possess that make you an ideal fit for the position.
• Use a professional and positive tone. Your cover letter should be professional and positive. Avoid using unfavorable language and make sure to maintain a tone that is respectful and courteous.
• Demonstrate your ability to handle stressful situations. Explain how you have handled difficult and stressful situations in the past and provide specific examples of how you responded and handled such situations.
• Add personal stories. Adding a personal story to your cover letter can help to demonstrate how you think and act in difficult situations.
• Proofread and edit your cover letter. Make sure to take the time to proofread and edit your cover letter before submitting it. This will help to ensure that your cover letter is mistake- free and will make a great impression.

By following these tips, you can write an impressive 911 Dispatcher cover letter that will help to get you noticed by potential employers. Good luck!

Frequently Asked Questions

Writing a cover letter for a 911 Dispatcher job can be challenging, whether you’re a first- time applicant or an experienced one. It’s important to demonstrate why you’re the perfect candidate for the role, and to make sure your letter reflects your unique qualifications and qualities. Here are some tips for writing a successful 911 Dispatcher cover letter.

1. How do I write a cover letter for an 911 Dispatcher job with no experience?

If you’re applying for a 911 Dispatcher job with no experience, focus on your transferable skills and educational background. Highlight any accomplishments or qualifications that demonstrate your aptitude for the job, such as public speaking or crisis communication. Make sure to emphasize why you’re the best candidate for the role and what makes you stand out.

2. How do I write a cover letter for an 911 Dispatcher job experience?

If you’re applying for a 911 Dispatcher job with prior experience, make sure to include the details of your experience and accomplishments. Discuss how your past experiences have prepared you for the job and what you can bring to the role. Make sure to differentiate yourself from other applicants and explain why you’re the best choice for the job.

3. How can I highlight my accomplishments in 911 Dispatcher cover letter?

When highlighting your accomplishments, focus on relevant experiences and qualifications. Discuss any awards or recognition you’ve received and detail any successes or challenges you’ve faced in past positions. Make sure to explain how these experiences have prepared you for the role and why you’re the best choice for the job.

4. What is a good cover letter for an 911 Dispatcher job?

A good 911 Dispatcher cover letter focuses on the unique qualities and qualifications you bring to the role.

In addition to this, be sure to check out our cover letter templates , cover letter formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

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Dispatcher Cover Letter Example (Free Guide)

Create an dispatcher cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you ready to take the next step in your career as a dispatcher? Our Dispatcher Cover Letter Guide will give you the tips and advice you need to craft an impressive and effective cover letter that will help you stand out from the competition. With our guide, you'll learn how to create an engaging cover letter that speaks to your qualifications and experience.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Dispatcher Cover Letter Sample

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Dear Hiring Manager,

I am writing to apply for the position of Dispatcher at ABC Company. With five years of experience in the transportation industry, I am confident that I have the necessary skills and qualifications to be an excellent addition to your team.

As an experienced dispatcher, I have extensive knowledge of the roads in the area, as well as the regulations and laws governing the transportation industry. I have successfully coordinated the timely delivery of goods to over a dozen customers, while ensuring that safety regulations are always followed. I am also skilled in using dispatch and tracking systems, so I can easily monitor the progress of shipments.

In addition to my technical skills, I have excellent customer service and communication skills. I am patient and understanding when dealing with customers, and I am able to resolve conflicts quickly and professionally. I am also able to stay organized and prioritize tasks effectively, so I can ensure that all shipments are delivered on time.

I believe that my experience, technical skills, and dedication to customer service make me an ideal candidate for the position of Dispatcher. I am confident that I can exceed your expectations in this role. I look forward to discussing my qualifications with you in person.

Thank you for your consideration.

Sincerely, John Doe

Why Do you Need a Dispatcher Cover Letter?

• A Dispatcher cover letter is an important tool when applying for a dispatcher position.
• It helps the employer understand your qualifications and experience in the field.
• It also highlights your communication and organizational skills that are important for the job.
• The cover letter also gives you the opportunity to demonstrate your knowledge of the company and show why you are the perfect candidate for the job.
• Most importantly, a cover letter allows you to make a positive impression on the hiring manager and demonstrate why you are the best candidate for the job.

A Few Important Rules To Keep In Mind

• Write a clear and concise cover letter. Make sure it is no more than one page and use bulleted lists for easy reading.
• Explain why you are writing the cover letter and why you are the best candidate for the job. Describe your relevant experience and qualifications.
• Highlight your knowledge of the types of services a dispatcher provides and how you can use that knowledge in the job.
• Include information from your resume that supports your qualifications, such as your education, certifications, and relevant work experience.
• Mention any special skills or abilities you have that can help you in this role, such as a proficiency in multitasking or any language skills.
• Mention any awards or recognition you have received that support your qualifications.
• Explain how you can contribute to the team and the organization's success.
• Conclude your cover letter by thanking the hiring manager for considering you for the position.

What's The Best Structure For Dispatcher Cover Letters?

After creating an impressive Dispatcher resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Dispatcher cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Dispatcher Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

I am writing to apply for the position of Dispatcher at your company. With my extensive experience in customer service, problem-solving, and multitasking, I am confident that I would be an asset to your team.

I am currently employed as a Dispatcher with ABC Company, where I have been for the past five years. In my role I handle the daily operations of a fleet of 10 vehicles and manage a team of 6 drivers. I have experience in dispatching both local and long-distance routes, as well as working with local authorities to ensure compliance with regulations. I am adept in using GPS tracking and mapping software to ensure the safe and efficient delivery of goods.

I am an excellent communicator and have experience in developing positive relationships with customers, vendors, and other drivers. I am highly organized and have a proven track record of meeting deadlines and staying within budget. I am also adept at problem solving and have a proven ability to make quick and effective decisions in challenging situations.

I am confident that I would be a valuable addition to your team and would be eager to discuss my qualifications in greater detail. I look forward to hearing from you and thank you for your time and consideration.

Sincerely, Your Name

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Dispatcher Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Not addressing the cover letter to the hiring manager.
• Not including relevant experience or qualifications.
• Using overly casual language.
• Not proofreading the cover letter for errors.
• Including irrelevant information.
• Not following the instructions in the job posting.
• Failing to tailor the cover letter to the specific job.
• Not highlighting any special skills or qualifications.
• Not expressing enthusiasm for the position.
• Using a generic cover letter for all job applications.

Key Takeaways For a Dispatcher Cover Letter

• Highlight your ability to communicate effectively with customers and other staff members.
• Highlight your organizational and multitasking skills.
• Demonstrate your ability to stay calm under pressure.
• Mention your familiarity with computer systems and databases.
• Showcase your problem-solving skills.
• Highlight your experience with dispatching and scheduling.
• Discuss your ability to work independently and as part of a team.
• Display your knowledge of laws, regulations, and safety procedures.

911 Dispatcher Cover Letter Examples

A great 911 dispatcher cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following 911 dispatcher cover letter example can give you some ideas on how to write your own letter.

or download as PDF

Cover Letter Example (Text)

Milian Valletta

(340) 025-8449

[email protected]

Dear Lakrista Fichera,

I am writing to express my keen interest in the 911 Dispatcher position at Motorola Solutions. With a comprehensive background in emergency communication services and a dedicated five-year tenure at AT&T Inc., I am confident in my ability to contribute effectively to your team and support the critical operations of your emergency response systems.

During my time at AT&T Inc., I honed my skills in fast-paced, high-stress environments that required not only technical proficiency but also a calm and composed demeanor. The role demanded quick thinking, precise communication, and a deep understanding of the emergency services ecosystem. My commitment to excellence and continuous improvement enabled me to manage a wide range of situations with both empathy and efficiency.

My experience has equipped me with the ability to swiftly assess caller information, determine the level of response required, and dispatch the appropriate emergency services in a timely manner. I have received commendations for my ability to maintain clear and concise communication with both callers and emergency response teams, ensuring that critical information is relayed accurately and without delay.

I am particularly drawn to the opportunity at Motorola Solutions because of your company's reputation for innovation and leadership in the field of public safety communications. I am eager to bring my expertise to an organization that values technological advancement and is committed to making a significant impact on community safety.

I am looking forward to the possibility of discussing how my background, skills, and enthusiasms align with the goals of Motorola Solutions. Thank you for considering my application. I am excited about the opportunity to contribute to your esteemed company and support the vital work of first responders.

Warm regards,

Related Cover Letter Examples

• 911 Operator
• Aircraft Dispatcher
• Flight Dispatcher
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911 Dispatcher Cover Letter Sample & Writing Tips

A cover letter for a 911 Dispatcher Resume summarizes the content of the attached resume.

It should be written with great dedication.

That said, a hurriedly written letter with grammatical and sentence errors may result in rejection.

View tips and a sample below to get ideas on how to write an excellent cover letter for a 911 dispatcher job.

How to Write a Great Cover Letter for 911 Dispatcher Job?

• Address the letter directly to the hiring manager. If there is no name mentioned in the ad, put in some extra effort to get the name by calling them or looking at the employer’s website.
• Use professional language to grab the attention of the recruiter.
• Be relevant and job-specific.
• Show that you have done your homework by reflecting on some knowledge about the employer.
• Close with a call of action. Mention a possible follow-up step.

Related: 911 Dispatcher Resume Sample

Sample Cover Letter for 911 Dispatcher Position

Judith Harper 8 Nahua Street Honolulu, HI 88928 (000) 111-1101

March 23, 2022

Mr. Moose Mason Manager HR City of Honolulu 7635 Ulupa Street Honolulu, HI 55343

Dear Mr. Mason:

This letter is a strong expression of interest in joining the emergency department of the City of Honolulu in the capacity of a 911 Dispatcher. With my demonstrated listening and call transfer skills, and the ability to work calmly despite stressful situations, I am convinced that I am the perfect match for your requirements.

As my resume indicates, I am highly skilled in answering, evaluating, and prioritizing emergency and non-emergency calls. Moreover, I have a demonstrated talent to determine the exact nature and location of the circumstances. My ability to use tact, discretion and logical thinking will surely be an asset to the City of Honolulu.

Having worked in an emergency dispatching capacity for 6 years, I know just how much precision and professionalism is required to do justice to this position.

With my exceptional communication skills, calls response knowledge and dispatching expertise, I’d like to meet with you to discuss how I may contribute to your success. I will call you next week to follow up. Alternatively, you can reach me at (000) 111-1101.

Thank you for your time and consideration.

Judith Harper

Additional Tips to Write a Winning 911 Dispatcher Cover Letter

A well-written 911 dispatcher cover letter highlights the following job skills and qualifications:

• Excellent verbal and written communication in English
• Clear voice to communicate a message
• Great listening skills
• Ability to take and follow instructions precisely
• Creative and logical thinking
• Decision-making
• Problem-solving
• Able to work under pressure in a busy environment
• Computer proficiency
• Dispatcher Cover Letter Example and Writing Tips
• Public Safety Dispatcher Resume Writing Tips
• Ambulance Dispatcher Cover Letter Sample & Writing Guide
• Public Safety Dispatcher Cover Letter Sample

Dispatcher Cover Letter Example

A Dispatcher is an individual who is responsible for providing solutions for dispatching and delivering orders for products. He also receives emergency and non-emergency calls and records significant information.

Write your perfect Dispatcher Cover Letter using our sample and professional writing tips. To make things easier, we have come up with a simple and convenient cover letter builder to help you get your dream job.

• Cover Letters

What to Include in a Dispatcher Cover Letter?

Roles and responsibilities.

A Dispatcher monitors the products and dispatches status in a particular company or in a warehouse. He allocates the dispatch persons, monitors, and confirms the dispatch. He cleans and disinfects all the packages which are ready for dispatch; he is responsible for the timely and proper dispatch of all the packages.

• Take emergency and non-emergency calls.
• Remain calm for the caller on the line .
• Come up with a solution for the problem.
• Ensure that all notes are being taken properly.
• Effectively communicate with the caller and dispatch team.
• Track emergency vehicles to ensure a timely response .
• Learn how to use the basic computer and headset equipment.

Education & Skills

Dispatcher skills:.

• Active listening skills.
• Judgment and decision-making skills.
• Communication skills.
• Time management skills.
• Monitoring skills.
• Human resource management.

Dispatcher Educational Requirements:

• A Bachelor’s degree in logistics or a related field.

Dispatcher Cover Letter Example (Text Version)

Dear Mr./Ms.,

This letter is regarding my interest in applying for the post of Dispatcher at [XXX company]. As an efficient dispatcher with more than 4 years of experience in [YYY company], I believe that I am suitable for the position which is vacant in your company; I am well-prepared to contribute significantly to the goals and objectives of your company.

[XXX Company] is one of the biggest and well-maintained companies in the field of logistics for the past ten years. Your ethical approach and the latest technology have inspired me a lot to be a part of the community.

My background includes performing inclusive and comprehensive tasks to meet the requirements of dispatch with efficiency. As a dispatcher at [YYY company] for the past four years, I have attained knowledge in shipment and dispatch-related issues. I have also acquired knowledge in billing and handling people.

At my current place of work, I perform the following tasks and duties:

• Billing for products.
• Dispatching all the products on time.
• Monitoring people who are working in the dispatch department.
• Handling issues related to dispatch.
• Organizing meetings.
• Educating people in dispatch and billing processes.

I believe that I have the required skills and experience to be a part of your company. I am certain that my qualifications and work experience will readily translate to your environment and will also allow me to upgrade my skills.

Thank you for your time and consideration.

Sincerely, [Your Name]

An ideal Dispatcher Cover Letter should highlight career experience, qualifications, and expertise. Research and find the name of the recruiting manager and address the manager by his/her name. Increase the chances of getting your dream job by using our Dispatcher Resume Sample and effortlessly create the perfect job-worthy resume.

Customize Dispatcher Cover Letter

Get hired faster with our free cover letter template designed to land you the perfect position.

Related Logistics Cover Letters

8 Professional Dispatcher Cover Letter Examples for 2024

Your dispatcher cover letter should first demonstrate your ability to communicate effectively. Highlight your experience in dispatch systems and managing multiple tasks simultaneously. In the second paragraph, emphasize your problem-solving skills and your ability to remain calm under pressure. Show how your attention to detail and commitment to safety make you the ideal candidate for the dispatcher role.

All cover letter examples in this guide

Entry Level Dispatcher

911 Dispatcher

Truck Dispatcher

Security Dispatcher

Emergency Dispatcher

Transportation Dispatcher

Aircraft Dispatcher

Cover letter guide.

Dispatcher Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Dispatcher Cover Letter

Key Takeaways

By Experience

As you dive into the job market as a dispatcher, you might find that crafting the perfect cover letter is your next big challenge. It's not just a formality—it's your chance to shine. Your cover letter shouldn't be a repeat of your resume; it should narrate the story of your proudest professional achievement. To stand out, steer clear of clichés, keep it concise, and aim for a single page that speaks volumes about your unique capabilities.

• Writing the essential dispatcher cover letter sections: balancing your professionalism and personality;
• Mixing storytelling, your unique skill set, and your greatest achievement;
• Providing relevant (and interesting) information with your dispatcher cover letter, despite your lack of professional experience;
• Finding the perfect format for your[ dispatcher cover letter, using templates from industry experts.

Leverage the power of Enhancv's AI: upload your resume and our platform will map out how your dispatcher cover letter should look, in mere moments.

If the dispatcher isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Dispatcher resume guide and example
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• Material Handler cover letter example
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Dispatcher cover letter example

JOHN WALKER

+1-(234)-555-1234

[email protected]

• Highlighting specific achievements relevant to the position, like the successful enhancement of a flight schedule system that led to a significant improvement in on-time departure rates, demonstrates quantifiable success and expertise in the field.
• Emphasizing the ability to collaborate across departments showcases not only teamwork skills but also the potential to contribute to a cohesive work environment and enhance overall operational efficiency.
• Mentioning a track record with the same airline (United Airlines in this case) suggests familiarity with company procedures and culture, making the candidate a potentially seamless addition to the team.
• Expressing eagerness to contribute to and grow with the organization displays ambition and a long-term commitment to the future success of the airline, which can be appealing to hiring managers looking for dedicated professionals.

The must-have sections and format of your dispatcher cover letter

When writing your dispatcher cover letter, keep in mind that it'll only be read by the recruiters and not the Applicant Tracker System (or software used to assess your profile). That's why you should structure your content with a/an:

• Header (apart from your contact information, include your name, the role you're applying for, and the date);
• Personalized salutation;
• Opening paragraph to win the recruiters over;
• Middle paragraph with key details;
• Closing that starts from clichés;
• Sign off (that's not mandatory).

Industry standards dictate your paragraphs to be single-spaced and to wrap your content in a one-inch margin. Designing your dispatcher cover letter, refer to one of our templates , which automatically takes care of the spacing and margins.

Choose the same font for your dispatcher cover letter as you did for your resume : the likes of Lato and Bitter would help you to stand out in a sea of cover letters in Arial or Times New Roman.

Export your whole dispatcher cover letter from our builder in PDF to keep the same formatting and image quality.

The top sections on a dispatcher cover letter

• Header: Include your name, contact information, and the date, which provides the necessary details for the recruiter to reach out to you and indicates your professionalism and attention to detail.
• Greeting: Address the cover letter to the specific hiring manager or recruiter, if known, to show that you've done your research and you're serious about this particular role as a dispatcher.
• Introduction: Begin with a captivating opening that describes your enthusiasm for the dispatcher position and your understanding of its critical role in coordination and communication within the company or public service.
• Professional Experience: Highlight your past experiences in dispatch, crisis management, or related fields, emphasizing skills such as quick decision-making, clear communication, and proficiency with dispatch software, which directly relate to the dispatcher role.
• Closing: End the cover letter with a call to action, expressing your eagerness to discuss how your skills and experiences align with the needs of the dispatcher position and thanking the recruiter for considering your application.

Key qualities recruiters search for in a candidate’s cover letter

• Excellent communication skills: Dispatchers must clearly convey information to drivers, emergency responders, and other relevant parties, often in stressful situations.
• Strong multitasking abilities: Dispatchers frequently handle multiple tasks simultaneously, such as coordinating with drivers, tracking vehicles, and managing schedules.
• High-level organizational skills: Managing a complex array of logistics and ensuring that resources are optimally allocated requires superior organizational talent.
• Calm composure under pressure: In emergencies or high-stress scenarios, dispatchers must remain composed in order to make quick and effective decisions.
• Proficiency in dispatch software and technology: This role often requires using specialized software to track and manage the movement of vehicles and goods.
• Experience with geographical mapping and routing: Understanding optimal routes and being able to navigate using maps is crucial to efficiently directing drivers and resources.

What greeting should you use in your dispatcher cover letter salutation

A simple "Hello" or "Hey" just won't work.

With your dispatcher cover letter salutation , you set the tone of the whole communication.

You should thus address the hiring managers by using their first (or last name) in your greeting.

But how do you find out who's recruiting for the role?

The easiest way is to look up the role on LinkedIn or the corporate website.

Alternatively, you could also contact the organization via social media or email, for more information.

Unable to still obtain the recruiter's name?

Don't go down the "To whom it may concern path". Instead, start your cover letter with a "Dear HR team".

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department] Manager,
• Dear Mr./Ms. [Last Name],
• Dear [First Name] [Last Name],

The dispatcher cover letter introduction: focusing on your unique value, with a creative twist

You are not the only one wondering how to start your dispatcher cover letter. Those first two sentences introduce your profile and should be memorable.

No pressure.

When beginning your dispatcher cover letter , immediately point out the unique value of working with you. In other words, what you promise to bring to the role by using your past track record of success.

Start your dispatcher cover letter with a creative twist by telling a joke or stating something relatable. Select this type of introduction only if it aligns with the company culture.

What comes next: your dispatcher cover letter middle paragraphs

In the next three to six paragraphs (or the body of your dispatcher cover letter) you have to prove your unique value .

Most candidates tend to mess up at this stage. They tend to just copy-paste information from their resume.

That's one big no-no.

Remember that when writing your dispatcher cover letter, it has to be personalized. And, your ultimate aim is to catch the recruiter's eye.

So, look back on key job requirements and write down a list that includes the ones you cover.

Next, select just one key achievement from your professional (or personal) history that meets those advert keywords.

Narrate a story around how you've grown your skill set and knowledge. Also, aim to show the unique understanding or soft skills you bring about, thanks to your past success.

Finishing off your dispatcher cover letter with what matters most

So far, you've done a fantastic job in tailoring your dispatcher cover letter for the role and recruiter.

Your final opportunity to make a good impression is your closing paragraph.

And, no, a "Sincerely yours" just won't do, as it sounds too vague and impersonal.

End your dispatcher cover letter with the future in mind.

So, if you get this opportunity, what do you plan to achieve? Be as specific, as possible, of what value you'd bring to the organization.

You could also thank recruiters for their interest in your profile and prompt for follow-up actions (and organizing your first interview).

What to write on your dispatcher cover letter, when you have zero experience

The best advice for candidates, writing their dispatcher cover letters with no experience , is this - be honest.

If you have no past professional roles in your portfolio, focus recruiters' attention on your strengths - like your unique, transferrable skill set (gained as a result of your whole life), backed up by one key achievement.

Or, maybe you dream big and have huge motivation to join the company. Use your dispatcher cover letter to describe your career ambition - that one that keeps you up at night, dreaming about your future.

Finally, always ensure you've answered why employers should hire precisely you and how your skills would benefit their organization.

Key takeaways

Summarizing the most important aspects in writing your dispatcher cover letter, remember to:

• Create a personalized dispatcher cover letter for each role you apply for, that includes the recruiter's name in the salutation;
• Format your dispatcher cover letter with single-spacing, one-inch margins, and a modern, yet ATS-friendly font;
• Always start off your dispatcher cover letter with two sentences that reflect what is most important about your application;
• Your dispatcher cover letter body should feature your biggest accomplishments and the job-relevant skills it has taught you;
• Instead of opting for the "Sincerely yours" ending, close your dispatcher cover letter with a nod to the future with what you aim to achieve in this potential role.

Dispatcher cover letter examples

Explore additional dispatcher cover letter samples and guides and see what works for your level of experience or role.

Cover letter examples by industry

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Enhancv harnesses the capabilities of ChatGPT to provide a streamlined interface designed specifically focused on composing a compelling cover letter without the hassle of thinking about formatting and wording.

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Involuntary manslaughter case dropped against 911 dispatcher in Pennsylvania woman's death

Prosecutors this week dropped an involuntary manslaughter case against a 911 dispatcher in Pennsylvania who had been accused of failing to send an ambulance to the rural home of a woman who was found dead a day later of internal bleeding.

Greene County District Attorney Brianna Vanata said she acted to end the case against Leon “Lee” Price after reviewing an investigator's report that said he felt charges were not justified in the July 2020 death of 54-year-old Diania Kronk.

“There was just no criminal culpability here,” Vanata said in a phone interview Thursday. She said the decision to pursue charges two years after Kronk died — and shortly after her family filed a lawsuit over it — was a mistake by the then-district attorney, Dave Russo.

“I’m not sure what the previous district attorney was thinking,” Vanata said. “That's where I'm at.”

Price's defense lawyer, Timothy Ross, said Thursday the charges had been a stressful ordeal for his client, who he described as an upstanding employee who had consistently maintained he was innocent of the allegations. In the wake of Kronk's death, Ross said, an investigator had told Price he would not be charged.

Ross said Price is “moving forward, rebuilding his reputation in this community and just happy to put these charges behind him.”

Investigators had said Price was reluctant to dispatch help without getting more assurances Kronk would actually go to the hospital.

Vanata said she based her decision on an August 2020 memo by Greene County Regional Police Chief Zachary Sams that said Price may not have been trained properly and the investigator felt Price's actions did not “rise to the levels necessary to facilitate a criminal charge.”

On a recording, Price was heard questioning Kronk’s daughter Kelly Titchenell for about four minutes. As Titchenell described her mother's condition, Price asked if Kronk was “willing to go” to the hospital about a half-hour away from her home in Sycamore. Titchenell assured him she would and said she was concerned her mother might die.

Titchenell told the dispatcher Kronk had been drinking heavily for some weeks, she had been losing weight and appeared to be turning yellow.

Price said he would send an ambulance but then added that “we really need to make sure she’s willing to go.” Price asked Titchenell to call once she got to Kronk's home, but Titchenell said she could not find her mother’s landline and there was not cell service.

Titchenell said that when she got to Kronk’s home, her mother was nude on the porch and talking incoherently, telling her repeatedly she was OK. Titchenell said an autopsy attributed Kronk's death to internal bleeding.

Titchenell did not call 911 again on her way home, believing that her uncle would soon check on her. The uncle discovered the next day that Kronk had died.

Russo said there was ample evidence and called Vanata's move to drop the case a political decision. Russo said Thursday the involuntary manslaughter charge had survived previous defense efforts to have it dismissed.

At Vanata's request, a judge withdrew the charges on Monday. Jury selection and trial had been scheduled for next week.

Vanata said she approached Price about a potential plea bargain to a lesser charge but he did not take the deal. Titchenell questioned the decision to drop charges.

“I feel that there was too much for the new district attorney to go through,” Titchenell said in a phone interview Wednesday. “She would have had to put in a lot of time and work to understand this case, to go over everything. I feel there was too much for her, so she was trying to basically get away without going to trial.”

Vanata said she spent “many, many hours” going through the evidence since taking office in January. She beat Russo in the 2023 GOP primary by 44 percentage points. “It definitely was not an easy decision to come to.”

Price is no longer a dispatcher and now works for Greene County in maintenance.

“Mr. Price did lose his job and this, I'm sure, has been an ordeal for him,” Vanata said. “But also I feel so horrible for the family that had to go through this as well. It dragged them along for four years also.”

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Spokane has 3 months to join regional 911 communications system – or make other plans

The city of Spokane has until the end of the summer to fully join the regional dispatch service for 911 calls, or else the Spokane Police and Fire departments may need to establish their own answering service.

The board overseeing Spokane Regional Emergency Communications again extended the invitation for the city to become fully fledged members of the half-decade-old agency in an April letter to Spokane Mayor Lisa Brown.

The invitation marks the latest iteration of the yearslong back and forth between SREC and the city of Spokane, a debate that’s stretched through three mayoral administrations.

Placing regional 911 operators and dispatchers under one roof is intended to improve interagency coordination for emergency responses, cut down on delays from transferring calls and bring cost savings for member agencies – an issue Brown must weigh as the city faces a $50 million budget deficit.

Lori Markham, executive director of SREC, said this invitation is slightly different than the past few attempts. The agency needs to have an answer after years of the city deliberating joining, so Markham’s team and the board can move forward with plans for SREC’s future.

At present, SREC answers all 911 calls in the region, but it forwards calls for police services within city limits to the city’s own dispatchers. Calls necessitating a response from Spokane Fire are dispatched by the agency, after the department joined SREC in 2022.

Brown responded to the invitation via letter last month, asking to have until Aug. 24 to conduct a study of the financial implications of both options and to make a final decision. She raised concerns over what she views as a lack of adequate representation for the city on SREC’s governance board, unnecessary charges for member agencies and the lack of good stewardship of taxpayers’ money.

SREC is funded through a combination of membership fees, sales tax revenue and a state 911 excise tax. One of Brown’s central complaints is rooted in the idea the city is paying more than its fair share for the services SREC would provide if the police department were to join.

Brown wrote nearly half of the tax revenue SREC receives is generated within city limits, therefore the “hefty user fees” the agency charges “function as a second tax on City residents.”

The 20 fire departments and police agencies that rely on SREC for services are charged monthly user fees proportional to their use. The city paid around $1.8 million in user fees to the agency last year for Spokane Fire dispatch services, and will need to pay more than $2.4 million in 2024 after its monthly fee was increased by the board.

“This is unacceptable under any circumstance and particularly now considering the City’s current budget reality,” Brown wrote in her response.

Brown points to the rate increase for the Spokane Fire Department as another example of the city overpaying for services, on top of the $3 million in 911 excise tax and $7.5 million in sales tax generated in the city, according to the letter.

“Based on the City’s analysis, SREC could eliminate user fees and still achieve a balanced budget,” Brown wrote.

Markham noted all 20 member agencies of SREC have agreed not to take any discounts or decreases in user fees to ensure money is being saved to put toward a new facility for call operators and dispatchers in the coming years. She said the current location is cramped, outdated and in a subpar location.

“We’ve done as much as we can do to try to accommodate the space in here,” Markham said. “Unfortunately, we continue to grow, the call volume in Spokane County continues to grow, so the need is ever changing.”

Brown said she’s also not comfortable with SREC’s request that the city help cover half of the roughly $5 million in costs associated with developing a regionally integrated Computer Aided Dispatch system, regardless of whether the police department was to join.

“It is our understanding that SREC could absorb the cost for SPD’s CAD integration considering its revenue and reserves,” Brown wrote, citing city analytics that say SREC’s reserves have grown to over $33 million since the agency was founded in 2018.

Cody Rohrbach, longtime chief of Spokane County Fire District 3 and chair of the board overseeing SREC, said the figures he has access to show the agency’s reserves are at around $24 million, with $5 million designated toward ongoing operating costs and the remaining balance set aside for a new facility.

The city verbally committed to covering half of the costs of the transition to a new system when it began two years ago, which led to the ask, Rohrbach said.

“What the SREC board is asking for, is for the city to pay an equitable portion based on their utilization of the CAD system,” Rohrbach said. “Similar to what our 20 member agencies have already contributed.”

A new CAD system would allow all regional agencies to have access to the same information, coordinate responses and communicate better than using the multitude of systems regional police and fire departments have used in the past, or the separate fire and police systems SREC uses. Markham said her tech experts are setting up the hardware infrastructure and software preparations needed for a launch in late 2025.

“We’ve tried to manage our funding very responsibly, so that we are doing what we need to do to get the job done,” Markham said, regarding the agency’s reserves. “But anything that’s left over, we’re not taking advantage of that. We’re being smart about it.”

Brown said she’d also like the city to have more say over how the agency is run if the police department were to join SREC, due to the majority of tax revenue and calls to the agency coming from within city limits.

She said over half of SREC’s calls involving a fire response fall under the Spokane fire’s jurisdiction, and more than half of calls for law enforcement would need a Spokane Police Department response if the agency were to join.

The city holds two seats on SREC’s 10-member board, which is not proportional with the city’s call volume and would-be dependency on the agency, Brown said.

Brown’s concerns would remain even if the city was allotted another seat on the board, due to the 70% majority needed to pass any policy changes. She said she would like to see the governing policies amended to lower that bar to a 60% majority.

“The City is committed to enhancing public safety and regional collaboration,” Brown wrote. “I look forward to resolving these concerns and providing the SREC Board a meaningful response quickly and amicably.”

Detective Dave Dunkin, president of the union representing Spokane’s officers and sergeants, has the same concerns as Brown with representation on the board.

He said the city would need “absolute say” on matters regarding calls for city services at SREC for him to endorse the switch.

He’s also concerned the switch could lead to a heavier workload for officers in the field.

Dunkin said the department’s dispatchers are an integral part of the team and do a lot of preliminary and post work regarding calls for service, which include establishing identities, pulling past and present cases related to the call, and forwarding that on to responding officers.

That work may fall on the sergeants out in the field if the department were to join SREC, he said.

“All officers are very concerned about the level of service SREC provides, the poor level of service,” Dunkin said.

SREC Deputy Director Kim Arredondo said SREC dispatchers are trained to do all of the same research to inform responding officers as the city’s internal team. She spent 17 years as a dispatcher and dispatch supervisor for the department before joining SREC in 2020.

Markham noted they have not touched base with the department about what service would look like, and said all seven regional law enforcement agencies have been satisfied with the service they receive.

“Our purpose is to serve our first responders and to serve the public,” Markham said.

“So if there’s something that they don’t like that we’re doing, or something that they wish we were doing different, they just have to come and talk to us, and we’ll make adjustments.”

If Brown decides not to have the police force join the agency, the city will need to establish its own service to take 911 calls and dispatch police and fire services within city limits amid a $50 million budget deficit. The city has long sought to diverge some of the tax funding that goes to SREC to fund its own dispatch services.

Markham said her team and the governing board need to properly plan for SREC’s future, which hinges on whether the city joins completely. They’ll need to determine what a new facility would need to look like, as well as staffing and tech needs.

“It’s unfortunate that we are still here five years after going live, but that’s where we’re at,” Markham said. “Unfortunately, we can’t wait any longer to move forward.”

Brown is not the first city leader to question SREC. The regional communications system has been a source of conflict at City Hall since its inception six years ago.

Former Mayor David Condon and his successor, Nadine Woodward, lobbied hard for joining the organization. The mayors said joining forces with the regional entity would speed up response times and save money, but ran into opposition among local firefighters and the Spokane City Council.

The Spokane Firefighters Union Local 29 initially fought the merger, noting that its separate dispatchers had more extensive training and arguing that the status quo provided better service for city residents. Staffing shortages helped end the stalemate, as reported by The Spokesman-Review.

The council expressed its resistance to a merger through legislation, crafting a law in 2019 that required city employees to conduct dispatch services. The law was later amended to allow outside agencies to take on dispatch roles.

Local 29 President Randy Marler said his concerns over the quality of service at SREC and whether it’s cost-effective for the city to remain post-transition.

Marler said firefighters are not always receiving all of the necessary information they need when responding to calls, particularly those for which a police response is also warranted. He questioned whether a new CAD system would really improve the communication and coordination in the region.

He added that it has been difficult for the union to obtain good data from the agency.

Rohrbach said the appeal of a regional 911 communications system has been clear to him since SREC’s inception.

It ensures agencies can coordinate and better respond to disasters or incidents needing multiple law enforcement officers or firefighters.

He and Markham both pointed to the Oregon Road and Gray fires last fall as an example of when regional coordination is important; firefighters and law enforcement officers across the county scrambled into action to ensure Medical Lake and Elk residents were safe.

“If you’re a homeowner, or an individual having an emergency, you really don’t care what color the vehicle is, or what agency they represent,” Rohrbach said. “You just want that emergency mitigated as quickly and efficiently as possible.”

“It’s really the mantra that we’re better together,” he added.

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New 911 Calls, Police Records Raise More Questions in Senior Airman Roger Fortson Shooting Death

Newly released police records and phone calls from a Florida sheriff's department raise more questions over how the deputy who shot and killed Senior Airman Roger Fortson in his home this month was led to the apartment by bystanders.

The original audio of the 911 nonemergency call shows that a person who works at the building was relaying secondhand information on the apartment number where the alleged disturbance was happening. Additionally, a subsequent 911 call from a neighbor details reaction to the shooting.

Fortson, 23, a senior special operations airman stationed at Hurlburt Field , was shot multiple times within seconds of answering the door to his Fort Walton Beach apartment on May 3. The deputy responding to the call of a disturbance saw Fortson had his legally owned firearm held to his side and immediately opened fire, giving the airman no time to respond.

Read Next: US Soldiers Were Stuck in Beached Boats Along Gaza After Storms Broke Apart Aid Pier

The sheriff's office released the heavily redacted information to Military.com on Tuesday. The records include the initial 911 call, another 911 call around the time of the shooting, and the incident report completed at the time of the shooting, as well as dispatch notes.

Dispatch call history sheets provided by the Okaloosa County Sheriff's Office to Military.com identify two apartment numbers that were not Fortson's, "Unit 1101" and "Unit 1404." The other two units are written in the logs, and it was not immediately clear why they were mentioned.

"Florida statutes dictate what information can be made publicly available at this time as the investigation into this tragic incident remains ongoing; therefore, the records will be released in a redacted format with the statutory exemption cited," the sheriff's office said in a press release. "This remains an incredibly difficult time for everyone in Okaloosa County."

The deputy who shot Fortson has been placed on leave and is facing an administrative investigation, as well as a state probe into the matter. The name of the officer involved was redacted in the police reports provided to Military.com. Witness names and evidence collected were also redacted. 

The call for the reported disturbance came into the Okaloosa County Sheriff's nonemergency line May 3 from a woman working at the front desk of the leasing office for the residential complex. The woman provided 911 with information on the disturbance that she received from someone else and told dispatch the apartment number was 1401 -- Fortson's unit.

"I literally just got off the phone with her," said the woman, whose name was redacted from the records and phone call. "She said that it's been going on for like 15 to 20 minutes. ... When she called me, she said that she was calling me because it sounded like it was starting to get out of hand. OK ... she said that it sounded like it's sort of getting physical, so I'm not really sure."

The dispatch officer then asks, "Is there any way you're able to hear or see them?"

The woman from the leasing office walks over to the area and says, "I'm right outside of the unit, but I can't hear. They're on the fourth floor, so I can't hear anything from here as of right now."

The leasing office employee also relayed a story to the dispatch officer on May 3 about how a few weeks prior she heard a disturbance between a man and a woman while walking on the sidewalk and said, based on the call she received from the tenant, that it was possible it was the same unit.

"I was hearing like someone, like, a guy yelling at a girl saying like, 'Shut the f--- up ... you stupid b----' or something like that, but I couldn't tell where it was coming from," the woman said on the call. "So, by what she's saying, that might have been them."

Other records from the Okaloosa County Sheriff's Office obtained by Military.com earlier this month showed that, since the beginning of 2023, there had been 10 police calls to another unit in Fortson's building -- apartment 1412 -- for welfare checks, disturbances and an emergency medical service call for a hemorrhage. There had been no calls to Fortson's apartment, 1401, within that same time period.

"This further shows that the deputies got the wrong apartment, contrary to what the sheriff continues to assert," said Natalie Jackson, an attorney for the Fortson family.

According to attorneys for Fortson's family, as well as the body camera footage of the shooting itself, the senior airman was home alone with his dog and on a FaceTime video call with his girlfriend when the police officer arrived at his door. Jackson said Fortson did not argue with his girlfriend during the chat.

After the deputy knocked on the door twice and announced himself, Fortson opened the door while holding his handgun to his side; the fatal shooting occurred within about three seconds. The deputy told Fortson to step back and then just seconds later began firing at him, the police body camera footage shows. The deputy told the airman to drop his legally owned firearm only after Fortson was lying on the floor of his apartment, fatally shot.

Meanwhile, a subsequent 911 call on May 3 provided to Military.com by the Okaloosa County Sheriff's Office was placed from another resident of the building, who said, "They've been arguing for almost an hour now" and then reported they heard gunshots.

"I just heard, what sounded like, three or four gunshots, and a bunch of running and screaming," the caller tells dispatch. "I know there's a kid up there, and that's why I'm freaking out."

The individual's name and unit number were redacted from the audio of the call.

"The Okaloosa County Sheriff's Office remains committed to transparency and accountability, as we work to determine the facts and to take appropriate action," the department said in a press release.

The sheriff's office said it is proceeding with an administrative internal affairs investigation of the shooting, alongside a criminal investigation by the Florida Department of Law Enforcement.

Related: ' He Was Great Before He Came to Us': Air Force Leaders Speak at Funeral of Florida Airman Killed by Police

Thomas Novelly

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Apple iOS 18: What’s New in the Latest iPhone Software Release

Features include customization options, Photos overhaul and addition of ChatGPT

By Todd Spangler

Todd Spangler

NY Digital Editor

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Apple has announced iOS 18 — the next generation of the operating system that powers iPhones. Here’s an overview of what’s new in the forthcoming update.

According to Apple, iOS 18 will be available this fall as a free software update for iPhone Xs and later. It includes a slew of new features and enhancements, including customization options, the ability to send messages over satellite, the addition of ChatGPT and other AI features , and what the company touts as the biggest-ever redesign of the Photos app.

Customization Features

• With iOS 18, iPhone users can now arrange apps and widgets in any open space on the Home Screen — including placing them right above the dock. In addition, app icons and widgets can take on a new look with a dark or tinted effect, and you can make them appear larger.
• Control Center has been redesigned to provide faster access your most-used controls, such as media playback, Home controls and connectivity, as well as the ability to easily swipe between each. Users also can now add controls from supported third-party apps into Control Center.
• For the first time, you’ll be able to switch the controls at the bottom of the Lock Screen, including choosing from options available in the controls gallery or removing them entirely.

Photos Features

• The updated Photos app in iOS 18 features a simplified, single view that includes the familiar grid, and new collections help users browse by themes. In addition, you can pin collections to keep favorites easily accessible.
• A new carousel view presents highlights that update each day and feature favorite people, pets, places and more. Autoplaying content throughout the Photos app brings libraries to life, dislaying moments while browsing.

Messages Features

• iMessage will include all-new text effects that amplify any letter, word, phrase or emoji with animation. Users also can add formatting like bold, underline, italics and strikethrough.
• For sending messages to contacts who do not have Apple devices, the Messages app now supports the RCS (Rich Communication Services) protocol for richer media and “more reliable group messaging” compared with SMS and MMS, the company claims.
• iOS 18 introduces Messages via satellite for when cellular and Wi-Fi connections aren’t available. Messages via satellite automatically prompts users to connect to their nearest satellite directly from the Messages app to send and receive texts, emoji, and Tapbacks over iMessage and SMS; SMS availability will depend on your wireless carrier and fees may apply.

Mail Features

• The built-in Mail app will add new ways for users to manage their inbox. On-device categorization organizes and sorts incoming email into “Primary” for personal and time-sensitive emails, “Transactions” for confirmations and receipts, “Updates” for news and social notifications, and “Promotions” for marketing emails and coupons.
• A new digest view pulls together relevant emails from the same business, allowing users to scan for what’s important in the moment.

Safari Features

• In iOS 18, the Safari web browser can use AI to surface key information about a webpage, like presenting a text summary of an article or letting you listen to an artist’s track right from an article about the song or album.
• Safari’s Reader has been redesigned to offer more ways to read articles, with a summary and table of contents included for longer articles.

Passwords App

• New in iOS 18 will be the Passwords app, which Apple says builds on the foundation of Keychain (first introduced more than 25 years ago.) The new Passwords app provides a single place to access passwords, passkeys, Wi-Fi passwords and verification codes.
• The app also includes alerts for users regarding common security weaknesses, such as passwords that are easily guessed or used multiple times, as well as those that appear in known data leaks.

Privacy Features

• Locked and hidden apps provide a new way for users to keep information private, such as app notifications and content so they will not inadvertently be seen by others. Users can now lock an app, and for additional privacy they can hide it (moving it to a locked, hidden apps folder). When an app is locked or hidden, content like messages or emails inside the app are hidden from search, notifications and other places across the system.
• iOS 18 lets you choose to share only specific contacts with an app. In addition, developers now have a way to connect third-party accessories with iPhone without letting an app see all the other devices on a user’s network, keeping a user’s devices private and enabling pairing.

Apple Intelligence: New AI Features

• The “Apple Intelligence” announcement, a centerpiece of the 2024 Worldwide Developers Conference keynote presentation , promises a bunch of new AI-enabled capabilities.
• New Writing Tools built into iOS 18 let you rewrite, proofread and summarize text “nearly everywhere” on the iPhone, including in Mail, Notes, Pages and third-party apps.
• The new Image Playground (to be available as a separate app as well as a feature in other apps like Messages) lets you create “playful images” choosing from among three styles: animation, illustration or sketch.
• Memories in the Photos app will let you create stories by typing a description; the app then arranges photos and videos into a “movie with its own narrative arc,” per Apple. In addition, a new Clean Up tool can identify and remove “distracting” objects in photo backgrounds.
• OpenAI’s ChatGPT will be integrated into Siri and the systemwide Writing Tools across Apple’s platforms.

Additional Features in iOS 18

• In Apple Maps, users can browse thousands of hikes across national parks in the U.S. and create their own custom walking routes (which can be accessed offline).
• Game Mode enhances the gaming experience with more consistent frame rates, especially during long play sessions, and makes wireless accessories like AirPods and game controllers more responsive, according to Apple.
• Users get new ways to pay with Apple Pay, including the ability to redeem rewards and access installments from their eligible credit or debit cards. With Tap to Cash, users can send and receive Apple Cash by simply holding two iPhone devices together. Tickets in Apple Wallet will show key event information like stadium details and recommended Apple Music playlists.
• SharePlay with Apple Music allows even more users to share control of music playing from HomePod, Apple TV, or any Bluetooth-enabled speaker.
• In the Notes app, formulas and equations entered while typing are solved instantly with Math Notes. In Journal, an all-new insights view helps users keep track of their journaling goals, and the ability to search and sort entries makes it easy to enjoy past memories. A Journal widget is now available for users to quickly start an entry from the Home Screen or Lock Screen, audio recordings are automatically transcribed, and users can export and print journal entries.
• Calendar will show both events and tasks from Reminders. Users can create, edit, and complete reminders right from Calendar, and the updated month view provides an overview of events and tasks at a glance.
• In the Health app, Medical ID has been redesigned to make it easier for first responders to find the most important information in an emergency.
• Emergency SOS Live Video allows users to share context through streaming video and recorded media. In the middle of an emergency call, participating emergency dispatchers can send a request for a user to share live video or media from the user’s camera roll over a secure connection, making it easier and faster to get help.
• The Home app introduces guest access, providing users with easy ways to grant guests control of select smart home accessories, set schedules for when guests can access the home, and more. For an effortless home entry experience, hands-free unlock with home keys leverages Ultra Wideband technology to allow users to instantly open supported entry locks as soon as they are six feet away from their door. With convenient updates to the Energy category, the Home app makes it easier for eligible users to access, understand, and make more informed decisions about their home electricity use.
• Accessibility updates include Eye Tracking, a built-in option for navigating iPhone with just eyes; Music Haptics, a new way for users who are deaf or hard of hearing to experience music using the Taptic Engine in iPhone; and Vocal Shortcuts that enable users to perform tasks by making a custom sound.

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